Standards Section

applicant Organization’s
compliance.

STEP 3: If Complete, Prepare Billing Statement and None *20 minutes Juanita G.
Settle the required instruct applicant to proceed to
processing fee. the Cash Section of DSWD Infante, Jesica
Field Office
O. Manansala,

Christopher M.

Galgo

Process payment and issues ₱1,000.00 *15 minutes Cashier
Official Receipt. *15 Minutes
(Cashier

Section-FO)

STEP 4: Provide the Acknowledge the photocopy of None Juanita G.
DSWD Standards the Official Receipt from the
Section the photocopy applicant Organization. Infante, Jesica
of the Official Receipt
(OR). O. Manansala,

Christopher M.

Galgo

Step 5: Accomplish Provide the applicant None *5 minutes Christopher M.
Organization the Customer’s
and drop the Galgo, Juanita
Customer’s Feedback Feedback Form
G. Infante,
Form on the dropbox.
Jesica O.

Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

Note: Applications received after 3:00pm shall be considered as a next working day transaction.

STEP 6: Wait for the 1.1 Review the submitted None 2 working days Juanita G.

result of the documents as to Infante. Jesica

documents review and completeness and O. Manansala,

notice of validation compliance, both in form and Christopher M.

assessment. substance. The submitted Galgo

complete documents must

satisfy the following Criteria:

i.In case a new applicant
SWDA applying to operate a
residential care facility, the
applicant must establish the
need for a residential facility
serving a particular sector
and the absence of related
facility to cater them. e.g.
Situationer.
ii.Applicant has employed a
sufficient number of duly
qualified staff and/or
registered social workers to

supervise and take charge of

its social welfare and

development activities and/or

social work interventions in

accordance with the set

standards.

iii.Applicant must submit a duly

certified financial statement

that at least seventy percent

(70%) of its funds are

disbursed for direct social

work services while thirty

percent (30%) of the funds

are disbursed for

administrative services.

iv.The SWDA must have a

financial capacity to operate

for at least two (2) years.

v.Applicant keeps record of all

social development and/or

welfare activities it

implements.

Note: Criteria iv and vi are

only applicable for those

SWDAs that are already in

operation prior to application

for License to Operate.

1.2.1 If complete and

compliant, an

Acknowledgment Letter and

Notification on the proposed

schedule on the conduct of

Validation Visit shall be

prepared.

1.2.2 If found incomplete or

non-compliant, the

Acknowledgement Letter

prepared shall contain the

checklist of requirements to

be secured and complied.

This will be sent to the

applicant SWDA together with

all the application documents

submitted.

1.3 Review and approval of the None 2 working days Christopher M.
*30 minutes
Acknowledgement Letter Galgo/Melanie

including its attachments. M. Barnachea/

Marites M.

Maristela, CESO

III

STEP 7: Confirm the For those with requirements None Juanita G.
Availability on the that are complete and
proposed Validation compliant, Confirmation of Infante, Jesica
Visit Validation Visit.
O. Manansala,

Christopher M.

Galgo

STEP 8: Assist the Conduct of Validation visit None 1 working day Juanita G.
Assessor during the per agreed
conduct of Validation schedule Infante, Jesica
visit.
O. Manansala,

Christopher M.

Galgo

Step 9: Accomplish Provide the applicant None *5 minutes Christopher M.
Organization the Customer’s 3 working days
and place the Galgo, Juanita
Customer’s Feedback Feedback Form
G. Infante,
Form on a sealed
envelope. Jesica O.

Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

STEP 10: Awaits the 1.1 Prepare Confirmation None Juanita G.
result of the licensing Report None
assessment 1.2.1 If favorable, the Technical Infante, Jesica
Staff shall draft Confirmation
Report and Draft Certificate of O. Manansala
License to Operate.
1.2.2 If not favorable, the Favorable; Christopher M.
Technical Staff shall detail the 8 working days Galgo
Assessors Findings and the
agreed compliance date of the Unfavorable;
Action Plan. 7 working
days
1.3.1 If favorable, review and
approval of the Confirmation
Report and the Draft Certificate
of License to Operate.

1.3.2 If unfavorable, review and Favorable; Marites M.
approval of the Confirmation
Report. 3 working days Maristela, CESO
1.4.1 If favorable, for approval
and signature of the Certificate III
of License to Operate.

Unfavorable;

1.4.2 If unfavorable, the 2 working Juanita G.

Support Staff shall send the days Infante, Jesica

Confirmation Report to the O. Manansala

SWDA through email and via

courier.

STEP 11: Send the Confirmation Report None 1 working day Juanita G.

Acknowledge the and notify the availability of the (depending on Infante, Jesica

receipt of the Certificate of License to the choice of O. Manansala

Certificate of License Operate for release through the applicant)

to Operate. various means per preference

indicated in the application

form. (direct pick-up or courier)

TOTAL
For Complete and Compliant: ₱1,000.00 20 working days

For Incomplete Submission: None 17 working days

B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:

STEP 1: Send the Log receipt into the Document None *15 minutes Juanita G.

Application Form Tracking System (DTS) for Infante, Jesica
Standards Section – Field
together with the O. Manansala,
Office. This shall be route to the
prescribed Christopher M.
Assigned Technical Staff.
documentary Galgo

requirements for

Licensing through Mail

or Courier to:

Standards Section of 1.1 Review the submitted None 2 working day Juanita G.
concerned DSWD documents as to completeness
Field Office and compliance, both in form Infante, Jesica
STEP 2: Wait for the and substance. The submitted
result of documents complete documents must O. Manansala,
review. satisfy the following Criteria:

Christopher M.

Galgo

i. In case a new applicant

SWDA applying to

operate a residential

care facility, the

applicant must establish

the need for a

residential facility

serving a particular

sector and the absence

of related facility to cater

them. (e.g. Situationer)

ii. Applicant has employed

a sufficient number of

duly qualified staff

and/or registered social

workers to supervise

and take charge of its

social welfare and

development activities

and/or social work

interventions in

accordance with the set

standards.

iii. Applicant must submit a

duly certified financial

statement that at least

seventy percent (70%)

of its funds are

disbursed for direct

social work services

while thirty percent

(30%) of the funds are

disbursed for

administrative services.

iv. The SWDA must have a

financial capacity to

operate for at least two

(2) years.

v. Applicant keeps record

of all social

development and/or

welfare activities it

implements.

Note: Criteria iv and vi are

only applicable for those

SWDAs that are already in

operation prior to application for

License to Operate.

1.2 If complete and

compliant, an

Acknowledgment Letter and

Notification on the proposed

schedule on the conduct of

Validation Visit shall be

prepared.

1.3 If found incomplete or

non-compliant, the

Acknowledgement Letter

prepared shall contain the

checklist of requirements to be

secured and complied. This will

be sent to the applicant SWDA

STEP 3: Settle the together with all the application ₱1,000.00 *15 minutes Juanita G.
required processing documents submitted.
fee. If found both complete and Infante, Jesica
compliant, notify the Applicant
Organization that they have to O. Manansala,
settle their processing fee.
Christopher M.

● Inform the applicant Galgo
organization that the
processing of the
application shall start once
they have paid the
required fees and provided
the Standards Section the
copy of the Official
Receipt.

Field Office: The Support Staff
shall prepare Billing Statement
and instructs applicant to
proceed to Field Office Cashier
Section.

Note: The processes shall
only take place once the
applicant organization settle
its payment.

STEP 4: Provide the 1.1 Acknowledge the copy of None *15 Minutes Juanita G.
Official Receipt from the
DSWD Standards SWDA. Infante, Jesica
Section the copy of the
O. Manansala,

Official Receipt (OR) Christopher M.

through the following: 1.2 For the Copy of OR sent Galgo

1. Scanned copy of through email: the Support

the Official Staff managing the Official

Receipt to the email of the Standards

concerned Section shall

DSWD Field acknowledged its receipt.

Offices’ official

email address

with the subject:

Name of the

Organization_

Copy of OR for 1.3.For the Copy of OR sent
through mail/courier: the
Licensing. assigned technical Staff
shall acknowledged its
2. Hand-carry the receipt.
Photocopy of
Official Receipt

3. Courier the

Photocopy of

Official Receipt

Step 5: Accomplish Provide the applicant None *5 minutes Christopher M.
Organization the Customer’s
and drop the Galgo, Juanita
Customer’s Feedback Feedback Form
G. Infante,
Form on the dropbox.
Jesica O.

Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

Note: Applications received after 3:00pm shall be considered as a next working day transaction.

STEP 6: Wait for the Review and approval of the None 3 working Christopher M.

notice of validation Acknowledgement Letter days Galgo

assessment. including its attachments.

STEP 7: Confirm the For those with requirements None 1 working day Juanita G.
Availability on the that are complete and
proposed Validation compliant, Confirmation of 1 working day Infante, Jesica
Visit Validation Visit. per agreed
For those with requirements schedule O. Manansala,
that are complete and *5 minutes
compliant, Confirmation of Christopher M.
Validation Visit. 3 working days

Galgo

STEP 8: Assist the Conduct of Validation visit None Juanita G.
Assessor during the
conduct of Validation Infante, Jesica
visit.
O. Manansala,

Christopher M.

Galgo

Step 9: Accomplish Provide the applicant None Christopher M.
Organization the Customer’s
and place the Galgo, Juanita
Customer’s Feedback Feedback Form
G. Infante,
Form on a sealed
Jesica O.
envelope.
Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

STEP 10: Wait for the 1.Prepare Confirmation Report None Juanita G.
result of the Validation
visit. 1.2.1 If favorable, the Technical Infante, Jesica
Staff shall draft Confirmation
Report and Draft Certificate of O. Manansala
License to Operate.

1.2.2 If not favorable, the
Technical Staff shall detail the

Assessors Findings and the None Favorable; Christopher M.
agreed compliance date of the 8 working days Galgo
Action Plan.
Unfavorable;
1.3.1 If favorable, review and 7 working
approval of the Confirmation days
Report and the Draft Certificate
of License to Operate.

1.3.2 If unfavorable, review and Favorable; Marites M.
approval of the Confirmation 3 working days
Report. Maristela, CESO
1.4.1 If favorable, for approval Unfavorable;
and signature of the Certificate 1 working III
of License to Operate. days

1.4.2 If unfavorable, the 1 working day Juanita G.
Support Staff shall send the (depending on
Confirmation Report to the the choice of Infante, Jesica
SWDA through email and via the applicant)
courier. O. Manansala,

Send the Confirmation Report Christopher M.
and notify the availability of the
Certificate of License to Galgo
Operate for release through
STEP 11: Wait on the various means per preference None Christopher M.
release of the indicated in the application
Certificate of License form. (direct pick-up or courier) Galgo, Juanita
to Operate.
G. Infante,

Jesica O.

Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

TOTAL 20 working days
For Complete and Compliant: ₱1,000.00 17 working days

For Incomplete Submission: None

*The number of minutes shall be included on the total working days
** This does not include the travel time of documents from the DSWD Field Office to the Central Office, and
vice versa.

9. Pre-Accreditation Assessment of Social Welfare and Development Programs
and Services (Licensed Private SWAs and Public SWDAs) - Operating within the
Region

Refers to the process conducted by the Standards Section of the concerned DSWD Field
Office to determine the readiness of the SWDA to meet the set standards on SWD programs
and services being delivered to its client prior to SBs accreditation.

Office or Division: DSWD Field Office - Standards Section
(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR,
Classification: Caraga, MIMAROPA & NCR)
Type of Transaction: Highly Technical
● Government to Client (G2C)
● Government to Government (G2G)

Who may avail: New applicant Registered and licensed SWDA operating

within the region.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. One (1) original copy of the Duly ● Any DSWD Field Office - Standards Section
Accomplished Application Form (Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

● https://www.dswd.gov.ph/downloads-2/ Annex
3. DSWD-RLA-F003 Application Form for
Accreditation

2. Pre-accreditation assessment ● https://www.dswd.gov.ph/issuances/#MCs
● For Residential Amended Administrative Order
● For New Applicant, submit one (1) original
copy of the pre-assessment conducted by No. 11, s.2007 Entitled Revised Standards on
concerned Field Office covering the Area of Residential Care Service
Operation
● For Community Based Please email
● For Renewal, submit one (1) original copy of [email protected]
the assessment tool signed by the SWAs
Head of Agency

3. One (1) Original Copy of each of the following ● Securities Exchange Commission (SEC) -
Documents Establishing Corporate Existence Company Registration and Monitoring
and Regulatory Compliance Department Secretariat Building, PICC
Complex, Roxas Boulevard, Pasay City, 1307
a. Certification of no derogatory information
issued by SEC (for those operating more than
six (6) months upon filing of the application
(not applicable for Public SWDA)

b. ABSNET Membership

Certification from the Regional ABSNET ● https://www.dswd.gov.ph/downloads-2/ Annex
(RAB) President or Chairperson of the Cluster 23. DSWD-RLA-F023 ABSNET Active
ABSNET (CAB) or the authorized ABSNET Membership
Officer attesting the active ABSNET
membership of the applicant SWDA. ● https://www.dswd.gov.ph/downloads-2/ Annex
9. DSWD-RLA-F009 Work and Financial Plan
For RAB President, the Standards Section
shall be the one to issue the required ● Board Resolution by the Organization
certification.
● https://www.dswd.gov.ph/downloads-2/ Annex
4. One (1) Original Copy of each of the 6. DSWD-RLA-F006 Accomplishment Report
following Documents Establishing Track
Record and Good Standing ● https://www.dswd.gov.ph/downloads-2/ Annex
8. DSWD-RLA-F008 Audited Financial
1. Duly signed Work and Financial Plan for Statement
the two (2) succeeding years
● https://www.dswd.gov.ph/downloads-2/ Annex
2. Notarized Updated Certification from 20. DSWD-RLA-F020 Profile of
the Board of Trustees and/or funding Clients/Beneficiaries Served
agency to financially support the
organization’s to operate for at least two ● https://www.dswd.gov.ph/downloads-2/ AO 11
(2) years. (not applicable for Public s2019 Annex A Declaration of Commitment
SWDA)

3. Annual Accomplishment Report
previous year

4. Audited Financial Report of the previous
year

5. Profile of Clients served for the
preceding and current year

5. One (1) Original Copy of each of the
following Documents Establishing
Corporate Existence and Regulatory
Compliance

❑ Declaration of Commitment from the
applicant of no support to tobacco in
compliance to the provisions of EO 26
series of 2017(Providing for the
establishment of smoke-free
Environments in Public and Enclosed
Places) and RA 9211 (Tobacco
Regulation Act of 2003)

One (1) Original Copy of each of the following
Basic Documents

1. Manual of Operation containing the SWDAs ● https://www.dswd.gov.ph/downloads-2/ Annex
program and administrative policies, 4. DSWD-RLA-F004 Manual of Operation
procedures and strategies to attain its
purpose/s among others ● https://www.dswd.gov.ph/downloads-2/ Annex
21. DSWD-RLA-F021 Profile of Governing
2. Profile of Board Trustees (Not applicable to Board
Public SWDAs)
● https://www.dswd.gov.ph/downloads-2/ Annex
3. Profile of Employees and Volunteers: At 22. DSWD-RLA-F022 Profile of Employees
least one (1) full time staff who will manage
its operations ● Securities Exchange Commission (SEC) -
Company Registration and Monitoring
4. Certified True Copy of General Information Department Secretariat Building, PICC
Sheet issued by SEC (not applicable for Complex, Roxas Boulevard, Pasay City, 1307
Public SWDA)
● https://www.dswd.gov.ph/downloads-2/ Annex
Note: The first 4 Basic Documents are needed if 7. DSWD-RLA-F007 List of Main and Satellite
only there is an update or amendment on Office
documents recently submitted to DSWD
Standards Bureau. ● https://www.dswd.gov.ph/downloads-2/ Annex
22. DSWD-RLA-F022 Profile of Employees
For those operating in more than one region
1. One (1) original copy of the List of main ● Securities Exchange Commission (SEC) -
and satellite/branch offices with contact Company Registration and Monitoring
details, if any. Department Secretariat Building, PICC
Complex, Roxas Boulevard, Pasay City, 1307
For Applicant SWA’s implementing Child
Placement Services: ● City/Municipal Engineering Office of Local
Government Unit covering the SWDAs area of
2. One (1) Original Copy of the Certification operation or Private Engineer
from DSWD or one (1) photocopy of the
certificate of training attended by the hired ● Office of the Bureau of Fire Protection in the
RSW related to child placement service. City/Municipal Local Government Unit covering
the SWDAs area of operation
3. Certified True Copy of General Information
Sheet issued by SEC (not applicable for ● City/Municipal Health Office of Local
Public SWDA) Government Unit covering the SWDAs area of
operation or Private Service Provider
4. For Center Based (Residential and Non-
Residential Based) AND Community Based,
Copy of the valid safety certificates namely:

a. Occupancy permit (only for new

buildings) or Annual Building

Inspection/Structural Safety

Certificate (for old buildings)

b. Fire Safety Inspection Certificate
Water

c. Potability Certificate or Sanitary ● National Commission of Indigenous People
Permit (NCIP) Regional Office where the NGO
operates

5. For applicant serving within the Ancestral
Domains of Indigenous People (IP) –

Photocopy of NGO Accreditation from NCIP ● Field Office- Financial and Management

Service Unit or concerned Government

6. For applicants with past and current Agency where the Organization implemented

partnership with the DSWD that involved or implements projects and programs.

transfer of funds.

● Applicant

7. Signed Data Privacy Consent Form

Note to Applicant: The acceptance of application documents does not imply that the application is already approved.

The applicant must satisfy the assessment indicators for Accreditation based on DSWD Memorandum Circular No.

17 Series of 2018.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

A. Request received through courier/email (7 days)

STEP 1: Secures Upload and make available None None SWDA/
DSWD Field
application form thru of the necessary Office

the DSWD Website/ documents in the DSWD

Field Office website

STEP 2: Submits the Receives the documentary None 30 minutes Juanita G.

application requirements, stamped the Infante, Jesica

documents, get a receiving copy and provide O. Manansala,

stamped receiving the applicant SWDA with Christopher

copy of the an application reference M. Galgo

documents submitted number for easy tracking.

and reference

number for follow up

of the request.

Note: Application documents received after 3:00 PM shall be considered as a next working day

transaction.

STEP 3: Awaits the 1. Conducts desk review None 6 days, 7 hours Juanita G.

result of the of the documentary 30 minutes Infante, Jesica

documents review requirements: O. Manansala

and notice of pre- /Christopher M.

accreditation 1.1 If complete, prepares Galgo/Melanie

assessment. acknowledgement M. Barnachea/

letter indicating the Marites M.

schedule of the pre- Maristela, CESO

assessment; III

1.2 If Incomplete, prepares

an acknowledgement

letter indicating the

checklist of

documents to be

submitted

Step 4: Receive the Prepare necessary None Depends on Juanita G.
the SWDA Infante, Jesica
acknowledgment documents: pre- O. Manansala,
Christopher M.
letter from the DSWD assessment tool, power
Galgo
Field Office: point presentation, special

If the order, etc.

acknowledgement

letter indicates that

the submitted

documents are

complete and

compliant, confirm

the schedule of the

pre-accreditation

assessment to the

DSWD Field Office.

If the
acknowledgement
letter indicates that

the submitted
documents submitted
are incomplete and
non-compliant,
comply and submit
the lacking
requirements.

STEP 5: For the Conducts the pre- None Minimum of 2 Juanita G.
working days
SWDA with complete accreditation assessment depending on Infante, Jesica
the Programs
and compliant (virtual or actual visit) and Services O. Manansala,
documents, through the following
participate in the activities: Focus Group for Christopher M.
conduct of pre- Discussion with Clients Accreditation
accreditation Galgo/ SWDA

assessment 1. Interview with the staff

2. Review of documents

3. Ocular Inspection

4. Action Planning/ Exit

Conference

Step 6: Answer the Provide the SWDA with a None After the pre- Juanita G.

Client Satisfaction Client Satisfaction accreditation Infante, Jesica

Measurement Form Measurement Form for assessment O. Manansala,
(CSMF) and submit them to answer and submit Christopher M.
to DSWD Field to the DSWD Field Office. Galgo/ SWDA
Office.

Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

STEP 7: Wait for the If the result of the pre- None 11 working Technical Staff
result of assessment. accreditation assessment days (Standards
is favorable, the technical Bureau - SB)
staff to prepare the
following:

● Confirmation Report to Section
the SWDA Head/Division
Chief/Bureau
Director

● Transmittal memo to

Standards Bureau

attached the

confirmation report,

complete documentary

requirements including

the accomplished pre-

accreditation

assessment tool.

If the result of the pre- None 20 working
accreditation is not days
favorable, prepares a
confirmation report to the
SWDA and Standards
Bureau highlighting the
indicators / requirements
for compliance of SWDA.

TOTAL
Social Work Agency:

Senior Citizen Center: None 19 working

days

*The number of minutes shall be included on the total number of working days.

** This does not include the travel time of documents from the DSWD Field Office to the Central Office,

and vice versa.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

A. Applications received through Mail/Courier

STEP 1: Send the Receives application 1 hour Incoming SB
Support Staff
Application Form (Completeness of

together with the requirements)

prescribed documentary

requirements for 1.1 Checks the

Accreditation through completeness of the

Mail or Courier to: submitted application

documents.

Standards Bureau 1.2 Logs its receipt into the
DSWD Central Office, Document Transaction

IBP Road, Batasan Management System
Pambansa Complex, (DTMS)
Constitution
Quezon City Hills, Note: Applications shall not
be facilitated if no proof of
payment for the processing
fee is submitted.)

STEP 2:

1.1 For applicant SWDA 1.1 Routes to SCMD None 30 minutes Incoming SB
Support staff
with complete Log receipt into the DTMS
30 minutes Incoming SB
requirements, shall Support staff

have
acknowledgement Tracks/Farms our to
receipt of the concerned Section Head:

submitted 1.2 Routes to concerned
requirements. Section Head

1.2 For incomplete 2 hours Section Head
requirements, the
applicant
organization shall
sign the
acknowledgement
of the returned
documents and the
checklist of the
lacking
requirements.

Assigns to Technical Staff

1.1. Monitors incoming

applications and

assigns to technical

staff

1.2. Provides notes/

instructions for action

STEP 3: Settle the Assesses the submitted 3 days Assigned
required processing fee. Technical Staff
application documents if

complete/compliant

1.1 For those operating in If with comments/inputs/
more than one region,
the applicant return to technical staff,
organization may
settle its payment conduct desk review of the
either at DSWD
Central Office or at received application as to
the DSWD Field
Office where their completeness and

compliance.

1.1 If complete and
compliant, prepares

Main Office is located acknowledgement letter
indicating the schedule
according to and mode of
Organization’s assessment

preference.

1.2 Presents the Billing 1.2 Notify the SWDA on the

Statement at the payment for processing

Cashier and settles fee, otherwise,

the required fee. application shall not be

facilitated.

● Under Normal

circumstances actual

accreditation visit shall be

conducted;

● During the state of

calamity/ emergency,

virtual assessment shall

be conducted

2. If incomplete or non- Php 1,000 *15 minutes Cashier
compliant, prepare an (Finance
acknowledgement letter Management
indicating the checklist of Service-Cashier
lacking documents. Division)

Process the payment and
issues Official Receipts

STEP 4: Provide the Acknowledge the copy of the None *15 Minutes Support Staff in
DSWD Standards Bureau Official Receipt from the
the copy of the Official SWDA. charge of
Receipt (OR) through the
following: For the Copy of OR sent incoming
through email: the Support
Staff managing the Official documents
email of the Standards
Bureau shall acknowledge (Standards
the receipt of the Official
Receipt and provide the Bureau - SB)
copy to the Assigned
1. Scanned copy of the Technical Staff.

Official Receipt

[email protected]

with the subject:

Name of the

Organization_ Copy

of OR for

Accreditation.

2. Hand-carry the

Photocopy of Official

Receipt to Standards

Bureau.

3. Courier the

Photocopy of Official

Receipt to Standards

Bureau.

Note: Application documents received after 3:00 PM shall be considered as a next working day

transaction.

STEP 5: Wait for the Reviews acknowledgement 2 days Section Head,

result of the documents letter and affixes the initial Division Chief

review and notice of 1.1 If no comments/

Virtual Assessment. clarifications.

Initial/endorse the final

draft acknowledgement

letter to the Division

Chief for approval

If with inputs/ comments 2 hours Incoming
corrections, return to 1 day Support Staff,
the technical staff OBD Support
1.2. Logs it into the DTMS Staff

1.3. Routes finalized Bureau Director
acknowledgement letter
to the OIC/Bureau
Director for approval

Approves acknowledgment
letter.

1.1 If approved: Signed/
approved
acknowledgement letter

1.2 If with inputs/comments/
corrections, return to
SCMD/technical staff

Tracks and forwards the 30 minutes OBD Support
signed acknowledgement Staff
letter.
Logs it into the DTMS 30 minutes SCMD Support
Receives and tracks the Staff
signed acknowledgement
letter.

1.1 Logs it into the DTMS.
1.2 Emails advance copy of

the signed
acknowledgement letter

STEP 7: Confirm the Transmits to Records 1 hour Outgoing SCMD
Availability on the Section for delivery to Support Staff
proposed Accreditation concerned SWDA
Assessment

1.1 For complete/compliant

documents, send to

SWDA the

acknowledgement letter

indicating the

assessment schedule

1.2 For non-compliant/with Php 6 working
list of lacking 1,000 days
requirements, end of
process 4 working
days
TOTAL
For Complete and Compliant 2 days

Incomplete Submission None

Accreditation Assessment Proper (2days)

STEP 1: Assigned
Technical Staff
1.1 Prepare and make 1.1 Conduct of Accreditation

available if necessary Assessment, with the

on the day of the applicable mode:

scheduled/agreed ● Under normal
assessment visit
circumstances actual

1.2 Assist the Assessor accreditation visit;

during the conduct of ● During the state of

the Accreditation calamity/ emergency

Assessment virtual assessment.

1.3 Accomplish and place 1.2 Activities to take place:
the Customer’s
● Focused Group
Feedback Form on a Discussion;

sealed envelope.

● Key informant
Interview;

● Review of

documents based on
the SWDA’s

compliance with

standard indicators;

● Ocular inspection
(thru virtual or actual);

● Exit conference;

● Highlights the result
of the assessment.

● If initial findings are
not favorable, agreed
Action plan shall be
prepared

● Requests SWDA to

accomplish Client

Satisfaction

Measurement Form

Sub-Total 2 working
days
POST-ACCREDITATION ASSESSMENT Assigned
● For Issuance (11 working days) 6 days Technical Staff,
Section Head,
STEP 1: Incoming SCMD
Support Staff,
Wait on the result of Favorable: Division Chief,
SCMD, OBD
Virtual Assessment/ 1.1 Prepares confirmation Support Staff

Validation Assessment. report with attachments.

● If with comments/

inputs/ returned to

technical staff

1.1. Review and provide

inputs on the submitted

reports including the

attachments

1.2. Prepares Certificate in

the security paper and

second copy of the

Certificate

1.3. Assigns accreditation

number

1.4. Affixes initial on the

second copy of

certificate

1.5. Reviews final draft,

signed/ approve

confirmation report.

Affixed initials with the

certificate of

accreditation and

transmittal to the USBG,

for approval

Wait on the result of Endorse final draft of 3 days Bureau Director,
Confirmation report for 1 day OBD Support
Virtual Assessment/ approval with Certificate of Staff, Outgoing
accreditation and executive 1 day SCMD Support
Validation Assessment. summary Staff

1.1 SCBG Heads approve/ Incoming
sign the Certificate of Support Staff
Accreditation from the Office
of the Assistant
If with inputs/ comments/ Secretary,
corrections, return to the Assistant
technical staff Secretary,
Outgoing
STEP 2: Reviews/approves the Support Staff
from the Office
Certificate of Accreditation of the Assistant
Secretary
1.1 Inform SB on the
Undersecretary,
preferred mode of 1.1 Signs/ approves Outgoing
Support Staff
release of certificate of from the Office
of the
Certificate (e.g. accreditation Undersecretary,
Incoming SB
Pick-up or courier) Support Staff

1.2 For those through 1.2 If with inputs/ comments,
courier, return to the SB
endorsement to
Administrative
Service - Records
and Archives
Management
Division

Receives signed 2 hours Incoming SB
Support Staff,
Accreditation Certificate SCMD Support
Staff, Outgoing
1.1 Email scanned copy of SCMD Support
the confirmation report Staff
and signed Certificate to
the SWDA

1.2 Prepares receiving copy
of signed Confirmation
Report

1.3 Coordinate with the

concerned technical
staff as to the SWDA’s
preferred mode of

release of certificate e.g

pick-up or courier

1.4 For those through
courier, endorsement to
Administrative Service -
Records and Archives
Management Division

1.5 Transmits the approved

confirmation report and

Certificate of

Accreditation to the

Records Section

Held in Abeyance (11 Working days)

STEP 1:

1.1 Wait on the result of 1.1 Prepare confirmation 5 days and 6 Assigned
hours Technical Staff,
Virtual Assessment/ report with indicators Section Head,
2 days, 30 Incoming SCMD
Validation and period for minutes Support Staff,
Division Chief,
Assessment compliance with Incoming SCMD
support staff,
Attached Action Plan OBD Support
Staff
1.2 Work on the agreed 1.2 Track, review and
Bureau Director,
compliance/ lacking endorse confirmation OBD Support
Staff
indicators report to the OIC/Bureau

Director

1.1 Approves confirmation 1.5 hours SCMD Support
report Staff, Outgoing
SCMD Support
1.2 If with inputs/ comments/
corrections, return to Staff
SCMD technical staff

Tracks the signed
confirmation report

1.1 Emails advance copy of

the signed confirmation

report to SWDA

1.2 Transmits to Records

Section for delivery to

concerned SWDA

TOTAL

For Compliant/Approved None 11 working days

For Complete Requirements with Areas for None

Compliance: 11 working days

*The number of minutes shall be included on the total number of working days.

** This does not include the travel time of documents from the DSWD Field Office to the Central Office and

Vice-versa

10.Registration of Social Welfare and Development Agencies (SWDAS) Operating
in One Region

The process of assessing the applicant person/individual, corporation, organization or
association operating only in one region whether its intended purpose is within the purview of
social welfare and development.

Office or Division: DSWD Field Office – Standards Section
Classification: Simple
Type of Transaction: ● Government to Client (G2C)
● Government to Government (G2G)

Who may avail: All eligible person/individual, corporation, organization or

association intending/ already engaging in SWD activities in One

(1) region

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. For applicant person/individual, corporation, organization or association

intending/already engaging in SWD activities

1. One (1) Duly Accomplished and ● Any DSWD Field Office - Standards Section (Regions I,

Notarized Application Form II, III, IV-A, V, VI, VII, VIII, IX, X, XI, XII, CAR, Caraga,
(Note: Per Secretary’s advisory, during MIMAROPA & NCR)

state of public health emergency,

Application need not be notarized) ● https://www.dswd.gov.ph/downloads-2/publications1

Annex 1. DSWD-RLA-F001 Application Form for

Registration

2. Updated Copy of Certificate of ● Securities Exchange Commission (SEC) - Company

Registration and latest Articles of Registration and Monitoring Department Secretariat

Incorporation and By-Laws, indicating Building, PICC Complex, Roxas Boulevard, Pasay City,
that the organization’s primary purpose 1307

is within the purview of social welfare

and development issued by SEC that ● Any SEC Extension Office (Baguio City, Tarlac City,
gives a juridical personality to a non-
stock non-profit organization to operate Legazpi City, Cebu City, Iloilo City, Cagayan De Oro
in the Philippines. City, Davao City, Zamboanga City)

*Not applicable to Government

Agencies.

3. Copy of any of the following:

3.1 Handbook or Manual of Operations ● https://www.dswd.gov.ph/downloads-2/publications1

of its programs, policies and procedures Annex 4. DSWD-RLA-F004 Manual of Operation

to attain its purposes.

3.2 Brochure ● https://www.dswd.gov.ph/downloads-2/publications1

Annex 5. DSWD-RLA-F005 Brochure

3.3 Duly signed Work and Financial ● https://www.dswd.gov.ph/downloads-2/publications1

Plan ( for two succeeding years) by the Annex 9. DSWD-RLA-F009 Work and Financial Plan

Head of Agency

4. Copy of Official Receipt (OR) of ● Applicant

processing fee on registration amounting

to P 1,000.00

Note to Applicant: The acceptance of application documents does not imply that the application is already

approved. The applicant must satisfy the assessment indicators for Registration based on DSWD

Memorandum Circular No. 17 Series of 2018.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE

A. Pre-Registration Procedures for Walk-in Applicants

STEP 1: Provided the client with None -- Juanita G.
Secure application application form and checklist of
form thru the DSWD requirements Infante, Jesica
Website or from the
DSWD Field Office O. Manansala,

Christopher M.

Galgo

STEP 2: file 1. Determine whether the None 30 minutes Juanita G.
1.1 Submit/ and submitted documents are None
application complete. Infante, Jesica
supporting
documents. 1.1. If complete, receive the O. Manansala,
documentary requirements and
provide the organization an Christopher M.
acknowledgement receipt and
log the receipt of application Galgo
documents into the Document
1.2 For applicant Tracking System.

organization with

complete

requirements, receive

the acknowledgement

receipt of the

submitted 1.2 Logs its receipt in the
document tracking system
requirements. (DTMS).

1.3 For incomplete 1.3 Provides the walk-in
requirements, the applicant with document
applicant organization reference number for easy
shall sign the tracking.
acknowledgement of
the returned 1.4. If incomplete, return all
documents and the
checklist of the lacking documents submitted
requirements.
accompanied by a checklist of

requirements for applicant
Organization’s compliance.

STEP 3: If Complete, Prepares billing statement 10 minutes Juanita G.
Settle the required
processing fee and Infante, Jesica
make payments to
Cash Section or thru O. Manansala,
online.
Christopher M.

Galgo

Process payment and issues ₱1,000.00 20 minutes Cashier
Official Receipt. 5 minutes
(Cashier

Section-FO)

STEP 4: Provide the Attach the photocopy of the None Juanita G.
DSWD Standards official receipt of the processing
Section the photocopy fee. Infante, Jesica
of the Official Receipt
(OR). O. Manansala,

Christopher M.

Galgo

STEP 5: Ensure that Provides the applicant the Client None Christopher M.
the Client Satisfaction Satisfaction Measurement Form
Measurement Form is Galgo, Juanita
duly accomplished
and emailed/via 5 minutes G. Infante,
courier by the
applicant to the Jesica O.
Standards Bureau
Manansala,

Sarah Jane S.

Maglalang,

Mariel A.

Balangao

Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

STEP 6: Wait for the 1.1 Routes to Standards None 25 minutes Juanita G.

result of the Section the Application Infante. Jesica

assessment. Documents. O. Manansala

1.2 Receives incoming None 30 minutes Christopher M.
applications and assigns to None 3 hours Galgo
concerned technical staff.
1.3 Conducts desk review of the Juanita G.
received application as to
completeness and compliance. Infante, Jesica
The submitted documents must
satisfy the criteria that the O. Manansala
applicants must be engaged
mainly or generally in Social
Welfare and Development
Activities. Other supporting
documents may be requested to
the applicant SWDA to support
the said criteria. If complete and
compliant, notify the applicant
SWDA on the payment for
processing fee.

1.1 If incomplete, prepares an
acknowledgement letter with
checklist of documents
indicating the lacking
requirement.

Preparation of the Confirmation None 5 hours and Juanita G.

Report with attached draft 25 minutes Infante, Jesica

Certificate of Registration and O. Manansala,

printing of Security Paper( Mariel A.

SECPA). Balangao

Review and approval of the None 7 hours Juanita G.

Confirmation Report; Infante. Jesica

Endorsement for Approval of the O. Manansala

Registration Certificate /Christopher M.
Galgo/Melanie

M. Barnachea/

Marites M.

Maristela,

CESO III

STEP 7: Signs in the Releasing of the Certificate of None 30 minutes Marites M.

logbook for received Registration to the SWDA Maristela,

certificate thru pick-up. CESO

III/Christopher

M.
Galgo/Juanita

G. Infante,

Jesica O.

Manansala

TOTAL
For Complete and Compliant: ₱1,000.00 3 working days

For Incomplete Submission

Walk-in: None 30 Minutes

Courier: 2 days

B. Processing Procedures of Applications submitted at Standards Bureau through Mail/Courier:
STEP 1: Send the 1.1 “Received” stamp the None 30 minutes Juanita G.

Application Form document and logs its Infante. Jesica
together with the receipt into the document O. Manansala
prescribed tracking system.
documentary

requirements through 1.2 Endorse the document to
Mail or Courier to:
section head.

Standards Bureau

DSWD Central Office,

IBP Road, Batasan

Pambansa Complex,

Constitution Hills,

Quezon City.

Note: Application documents received after 3:00 PM shall be considered as a next working day transaction.

STEP 2: Wait for the Receives incoming applications None 30 minutes Christopher M.

result of documents and assigns to concerned Galgo

review. technical staff.

Provides notes/ instructions for
action to concerned technical
staff.

1.1 Review the submitted None 3 hours Juanita G.
documents as to completeness Infante. Jesica
and compliance, both in form O. Manansala
and substance. The submitted
documents must satisfy the
criteria that the applicants must
be engaged mainly or generally
in Social Welfare and
Development Activities. Other
supporting documents may be
requested to the applicant
SWDA to support the said
criteria.

1.2 If complete and
compliant, notify the SWDA on
the payment for processing fee.

1.3 If incomplete, an
acknowledgement letter with
checklist of requirements shall
be returned to the applicant.

STEP 3: Wait for the 1.1 Prepares the Confirmation None 5 hours and Juanita G.
result of the Report with attached 25 minutes Infante. Jesica
assessment. Certificate of Registration in O. Manansala
Security Paper (SECPA)
and duplicate copy.

1.2 Reviews and provides 2 hours and 25 Christopher M.
inputs and endorses the
Confirmation Report with minutes Galgo
attached Certificate of
Registration in Security 4 hours and 10 Juanita G.
Paper (SECPA) and minutes Infante. Jesica
duplicate copy to the PPD O. Manansala
Chief for initial. /Melanie
M.Barnachea/
1.3 Review and approval of the Marites M.
Maristela,
Confirmation Report; CESO III

Endorsement for Approval of

the Registration Certificate

1.

Step 4: Receive the Send the Confirmation Report None 30 minutes Juanita G.

Certificate and and notify the availability of the Infante. Jesica

confirmation letter. Certificate of Registration for O. Manansala

release through various means

per preference indicated in the

application form. (direct pick-up

or courier

TOTAL
For Complete and Compliant: ₱1,000.00 3 working days

For Incomplete Submission

Walk-in: None 30 Minutes

Courier: 2 days

*The number of minutes shall be included on the total 3 working days.

** This does not include the travel time of documents from the DSWD Field Office to the Central Office, and

vice versa