TGBS Service Catalogue v1.0

Service Offering by Fleet Services (FMD)

03 Inland Transportation

Serves internal TNB needs for transportation.
i. Transportation Service Delivery Provider for Material (Stock Item).
ii. Transportation Service Delivery for Reverse Logistic (Schedule Waste).

04 Hydraulic Repairs

Repair and maintenance management of TNB vehicles including hydraulic specialised vehicles (Crane Auger, Hydraulic
Platform).

05 Supply Chain & Partnerships

Managing the purchase of standard design vehicle and also special design vehicle.

06 Electric Vehicles

Currently, Electric Car & Bus services are on board. Moving forward, we are exploring other Electric Vehicles in line with
latest technology to reduce maintenance cost and carbon emission.

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Service Offering by Fleet Services (FMD)

07 General Repair

Managing repair and maintenance, fabrication work and craftsmanship services for TNB installations (substations, feeder
pillars, fabricated installations).

08 Resale & Marketing

Managing vehicles that has reached the end of their fixed term by selling it to get surplus inventory.

09 Pool Vehicle Services

Provide various type of passenger vehicle for TNB top management, TNB VIP guest and for TNB Corporate event.

10 Fuel Management

• Fuel card management via Petronas Smart pay Card.
• Processing new application of cards, cancellation of cards and cards renewal.
• Providing fuel card to all company vehicles including Top Management and Subsidiaries (100% own by TNB).

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Service Offering by Fleet Services (FMD)

11 Insurance Management
Managing Insurance & Road tax Renewal for Vehicle, Equipment & Marine Hull

12 Licencing and Permit Management

Managing Puspakom inspection, PMA (JKKP PMA) and other relevant permit & lisences for Vehicle, Equipment & Marine
Hull

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HealthCare
Services

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Our HealthCare Services responsible for delivering end-to-end healthcare
administration services effectively and efficiently which includes
Guarantee Letter Services, Claims Management and Wellness.

Our Claims Management will help our customers to make a claim with
much detail to ensure customer satisfaction in claims processing. We
provide wellness services for our customers which we call it as Wellness
Management. It includes employee health programs and managing gym
facilities, which leveraged as one of the first and most important tools for

healthy living.

We can tell that our HealthCare Services will work together with your
organisation and to be the choice for our customers. Our professionally
experienced team will help and guide from the beginning of the process

until the end of the process according to service that our customers
choose. We will ensure you to enjoy our HealthCare Services without
hesitation and we will promise to provide services that customers agreed.

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Service Offering by HealthCare Services (THC)

01 Guarantee Letter Services Management

• Process issuance of Guarantee Letter.
• Conducting analysis for reporting of any abnormal claims submitted by TNB panels or members.

02 Claims Management

• Process claims and payment to TNB panels & members.
• Prepare medical data for submission to payroll for salary deductions.

03 Wellness Management

• Manage implementation of six (6) scopes of Total Wellness towards an active lifestyle & work-life balance:
i. Health Screening.
ii. Healthy Diet.
iii. Healthy Mind.
iv. Stop Smoking.
v. Active Lifestyles.
vi. Weight Management.

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Property
Services

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At Property Services (PSD), we offer a wide range of reliable real
estate services to suit your business and operational needs. Our
team is led by highly experienced people in real estate fields that will
ensure effective maintenance of building facilities, deliver the highest
standards of quality and cost-effective on property construction and
renovation project while providing integrated approach to property

management.

PSD is driven by a full range of integrated property development,
maintenance and management services which include Repair &
Maintenance Services, Project Management Services for new premise
construction and/or renovation project, Tenancy Management Services,
Quarters Management Services, Hospitality and F&B Services, Asset
Procurement for land and building, Wayleave Procurement, Land
Management and Digitalization as well as Asset Disposal Service.

Our experienced team will also assist you in determine your fair asset
value according to current market, conduct a feasibility study and
provide technical advisory for your land and building.

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Service Offering by Property Services (PSD)

01 Repair & Maintenance (R&M)

• Corrective R&M Service (Complaint Management)
i. Provides corrective R&M Service such as building maintenance, civil works and electrical works.

• Planned Preventive Maintenance Service, the team provides
i. Scheduled R&M Service/Planned Preventive Maintenance (PPM) for critical building facility assets such as lifts,
generator set, ACMV (Air-Conditioning and Mechanical Ventilation) systems and firefighting system.
ii. Soft R&M Service that includes :-
Г Cleaning service.
Г Hygiene service.
Г Sanitisation service.
Г Landscape service.
Г Pest control service.

• Re-certification of compliance to required property & regulatory on TNB premises.
i. Provide re-certification activities for applicable build-facility at TNB premises such as:
Г Permit Mesin Angkut (PMA) for lift, fire certification (FC).
Г Suruhanjaya Perkhidmatan Air Negara (SPAN) for sewerage system.

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Service Offering by Property Services (PSD)

02 Project Management & Control (PMC)

• New building construction and premise renovation
i. Provide professional technical advisory and project management services for new premise construction and/
or renovation.

• Minor repair civil works
i. Provide minor repair civil works service for TNB assets and premises.

03 Hospitality and F&B Services

• Provide event space for various functions and occasions, such as
i. Workshops, meetings, seminars, brainstorming sessions, exhibitions etc.
ii. Short term space rental available are auditorium, seminar/meeting rooms.
iii. Event space at selected TNB premises: Menara TNB Melaka, Vibrant Cafe TNB HQ and Cahaya Resorts
nationwide.
iv. As an option, the event space rental also come with various F&B packages to suit the event and the clients’
budget.

• Manage rental, marketing, and operational compliance for food premises/space/booth at selected TNB premises on
i. Local authority compliance for Food Premises/Council Space/Booth at TNB HQ Building, Dua Sentral, UNITEN
Student Centre, Menara TNB Melaka, and vending machine rental sites nationwide.

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Service Offering by Property Services (PSD)

04 Tenancy Management Services

• Market survey for rental premise office space
i. Conduct market survey for available office space /space required according to Client’s business and operational
needs.

• Negotiation service of rental rate
i. Offering negotiation service of rental rate (and other rental terms) with building/ premise owners.

• Prepare and formalize rental documentations
i. Assist customer in preparing and formalize Letter of Acceptance (LOA), Letter of Offer (LO) and Tenancy
Agreement (TA).

• Collection of leased income & rental payment
i. Manage collection of leased income & rental payment including other related financial management processes
for real estate assets.

• Tracking budget allocation for land and office space OPEX
i. Keep track of customer’s budget allocation for its land and office space operational expenditure versus actual.

• Manage and review Tenancy Agreement
i. Provide service to manage, review and ensure
Г Tenancy Agreement.
Г Rental agreement has valid and comprehensive tenancy agreement terms.

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Service Offering by Property Services (PSD)

05 Quarters Management Services

• Maintain central database for quarters
i. Coordinate, compile and maintain a central database from all BSO States for TNB quarters nationwide.

• Advisory on quarters market rental rate or board rental’s charges
i. Provide advisory on market rental rate or board rental’s charges for quarters by providing Market Rental Report
(MRR).

• Establish quarters house rules
i. Provide service to establish quarters house rules for quarters residents.

• Revise rental rate for quarters
i. Assist clients in revising rental rate for their quarters by proposing new rental rate through Market Rental Report.

• Manage quarters by appointing third party Property Manager
i. Provide Asset Management of the quarters under third party property manager.

06 Land Asset’s Digitalization

• Digitize land data and information through a digital solution
• Provide record keeping of land related matters in digital form.

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Service Offering by Property Services (PSD)

07 Asset Procurement

• Procure assets (land/building) to secure TNB assets and installations
i. Provide service to procure asset as required by National Land Code 1965, Land Acquisition Act 1960 & State
Land Rules/Enactments through following activities:
Г Lease (Lease Registered)
Г Transfer (Titles Received).
Г Acquisition (Borang K Land Acquisition Act 1960 issued).
Г Alienation (Title Received).
Г Temporary Occupational License (License received).
Г Lease of Reserve Land.
Г Agreement to Lease.
Г Agreement to Transfer.
Г Renewal of Lease.
Г Renewal of Titles.
Г Consent Letter (As a Registered Lessee).
Г Preparation of Sale & Purchase Agreement.

08 Asset Disposal Service

Assist in the administration of the asset disposition/demolition process (land/building).

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Service Offering by Property Services (PSD)

09 Wayleave Procurement

• Carry out wayleave procurement for TNB assets and installations
i. Provide service to procure land for wayleave purposes as required by Electricity Supply Act 1990, National Land
Code 1965, Land Acquisition Act 1960 & State Land Rules/Enactments through:
Г Wayleave Section 11.
Г Wayleave Section 15.
Г Endorsement.
Г Charting.
Г Reimbursement of Quit Rent (Rentice Area).

10 Management of Outgoings Payment

• Outgoings management service for TNB land
i. Manage land matters as required by National Land Code 1965, State Land Rules/Enactments & Local Government
Act 1976 such as:
Г Payment of Quit Rent.
Г Judicial Review on Quit Rent Imposed.
Г Payment of Assessment.
Г Objection on Assessment Rate Imposed.

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Service Offering by Property Services (PSD)

11 Land Management

• Manage TNB lands
i. Our specialist will manage TNB land as required by National Land Code 1965, Land Acquisition Act 1960, State
Land Rules/Enactments & Local Government Act through the following activities.
ii. Preparation of Final Title.
iii. TNB’s Land Acquired by Third Party.
iv. Partition/subdivision/change in Express Condition & Amalgamation.
v. Easement.
vi. Right of Way.
vii. Surrender/surrender & re-alienation.

• Manage deterrent and carry out enforcement activities for TNB lands
i. Provide service to deter TNB lands encroachment issues and carry out enforcement activities on TNB lands based
on National Land Code 1965, Land Acquisition Act 1960, State Land Rules/Enactments & Local Government
Act through following procedures:
Г Eviction of Squatters.
Г Signage.
Г Fencing.
Г Site Verification & Monitoring.

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Service Offering by Property Services (PSD)

Land Management (Cont.)

• Prepare technical and title plan
i. Assist in the preparation of the technical and title plans .

• Safekeeping of TNB lands’ original documents
i. Assist client in the safekeeping of original land documents and the security of TNB’s assets’.

12 Advisory Services

• Advisory on asset value
i. Provide advice and revision of fair real estate asset value according to current property market value through
following activities:
Г Valuation advisory for land, buildings, hospitality and F&B.
Г Feasibility study on lands and buildings.
Г Technical advisory on lands and buildings.

• Feasibility study on lands and building
i. Assist in conducting feasibility study on lands and buildings.

• Technical advisory on lands and buildings
i. Provide technical advisory on lands and buildings.

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Corporate Affairs
Services

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Our Corporate Affairs Services team is responsible to provide advisory
and a total solution for managing two (2) major drivers, which are
Corporate Event & Exhibition and Gifts/Souvenirs Management.

We will work in partnership with your team to provide services that can
protect your reputation and to build strong, proactive communications

& engagement frameworks that are aligned to corporate strategy.

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Service Offering by Corporate Affairs (CA)

01 Corporate Event

• Exhibition & Event Management
i. Advise, organise, coordinate and manage planned & unplanned events.

• Sports Management
i. Manages and regulates Club/Societies such as Kelab Kilat Kebangsaan, PELITAWANIS TNB & PKPI Kebangsaan.

• Corporate Social Responsibility (CSR)
i. Responsible to manage and coordinate group-wide sponsorship and donation request, monitors, and track
annual disbursement of the company’s sponsorships and donations.
ii. Responsible for supervising CSR activities and initiatives based on three pillars which are Education, Environment
and Economic Social.
iii. Enhance the wellbeing of communities, particularly but not limited to areas in which we operate.
iv. Improve the economic status of the ‘rakyat’/stimulate economic activities in the community.
v. Improve the quality of life through providing refurbishment/improvement of basic housing and shelter.
vi. Monitors and manages all sponsorship & donation benefits.
vii. Execute environment initiatives/projects/programs for environmental sustainability.

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Service Offering by Corporate Affairs (CA)

02 Corporate Gifts/Souvenirs Management

• Exhibition & Event Management
i. Provide corporate souvenirs for TNB related events.

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Bronze: Customer Centricity
Impact Award

Honorary Mention: Change
Management Impact Award

Champion for CIMA Business Partners
Challenge for Shared Services 2019

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Honorary Mention: Customer
Centricity Impact Award

Honorary Mention: Change
Management Impact Award

Distribution Network Special
Award: COVID-19 Unsung Heroes

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Silver: Business Transformation
Impact Award

Honorary Mention: Business
Resilience Impact Award

Honorary Mention: Diversity &
Inclusion Impact Award

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