SBM600 Troubleshooting Diagram (C)

Last revised: July 2, 2014 1. SBM600 Main Page SBM600 Troubleshooting Diagram
Glossary of Terms
SBM600 Revision History

Contact Support

Touch Issues Power Issues Connection Pentray Light
issues issues

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Last revised: July 2, 2014 2.Touch issues SBM600 Troubleshooting Diagram
Glossary of Terms
Back Touch issues Revision History

Home Contact Support

Inaccurate No Touch Partial touch
Touch

Note : If DSP controller
or Camera was replaced

previously then click
here for all touch issues

Last revised: July 2, 2014 2.1 Inacurrate touch SBM600 Troubleshooting Diagram
Glossary of Terms
Back Inaccurate Touch Revision History

Home Contact Support

Ensure to have Latest SMART
Product drivers installed.
Check SMART website for
updates

What’s the message on
SMART Board settings ?

Typically one or more Limited Note : If DSP controller SMART Board is
camera(s) not working as functionality or Camera was replaced working fine

normal Try cleaning the previously then click
bezel surface & here for all touch issues
ensure nothing is
Issue is resolved Yes obstructing the Perform calibration Yes Issue is resolved
Does this resolve Yes Issue is resolved
cameras.
the issue ?
Power cycle the pentray
by disconnecting and No

reconnecting the power Perform firmware
cable upgrade

Does it resolve the Does this resolve
issue? the issue ?

No No

Download utility from
the link and save

NWZ file and send to
SMART

Contact SMART for
further assistance

SBM600 Troubleshooting Diagram

Last revised: July 2, 2014 2.2 No touch Revision History
Glossary of Terms
Back No Touch Contact Support

Home What’s the message on Ensure to have Latest SMART
SMART Board settings ? Product drivers installed.
Check SMART website for
updates

Note : If DSP controller or
Camera was replaced

previously then click here
for all touch issues

No Board is Limited SMART Board is
connected functionality working fine

Try cleaning the Perform calibration Yes Issue is resolved
bezel surface & Does this resolve Yes Issue is resolved
ensure nothing is
obstructing the the issue ?

cameras. No

Power cycle the pentray Perform firmware
by disconnecting and upgrade

reconnecting the power Does this resolve
cable the issue ?

Does it resolve the No
issue?
Download utility from
No the link and save
Yes
NWZ file and send to
SMART

Issue is resolved Contact SMART for
further assistance

Last revised: July 2, 2014 2.3 Partial touch SBM600 Troubleshooting Diagram
Glossary of Terms
Back Partial Touch Revision History

Home Contact Support

Ensure to have Latest SMART
Product drivers installed.
Check SMART website for
updates

What’s the message on
SMART Board settings ?

Typically one or more Limited Note : If DSP controller SMART Board is
camera(s) not working as functionality or Camera was replaced working fine

normal Try cleaning the previously then click
bezel surface & here for all touch issues
ensure nothing is
Issue is resolved Yes obstructing the Perform calibration Yes Issue is resolved
Does this resolve Yes Issue is resolved
cameras.
the issue ?
Power cycle the pentray
by disconnecting and No

reconnecting the power Perform firmware
cable upgrade

Does it resolve the Does this resolve
issue? the issue ?

No No

Download utility from
the link and save

NWZ file and send to
SMART

Contact SMART for
further assistance

Last revised: July 2, 2014 3 Power issues SBM600 Troubleshooting Diagram
Glossary of Terms
Back Power issues Revision History

Home Check light status on DSP Contact Support
controller

(located center bottom on
the board)

NO LED Note : If DSP controller DSP controller has Ensure to have Latest SMART
or Camera was replaced LED Product drivers installed.
Make sure power cable Check SMART website for
is connected firmly and previously then click (White / Green) updates
power source is checked here for all touch issues
Connect USB cable Issue is resolved
Issue is resolved Yes for working directly from PC to DSP If it’s pentray with
Does this resolve the controller located center Yes projector control
Contact SMART for option then ensure to
further assistance issue ? bottom near power select correct input
connection
(A) No Issue is resolved
Does that resolve the Yes Issue is most likely
Swap the power supply issue?
with known working with cable
Does that resolve the No
Yes issue ?
Swap the USB
No cable with a known Issue is resolved

working Yes Issue is most likely
Does that resolve with selected

the issue? computer

Contact SMART for No
further assistance
Try a different
(B) computer which is
known working with

other SBM600
Does that resolve the

issue?

No

Contact SMART for
further assistance

(C)

Last revised: July 2, 2014 4. Connection issues SBM600 Troubleshooting Diagram
Glossary of Terms
Back Connection Revision History
issues
Home Contact Support
Check light status on DSP
controller

(located center bottom on
the board)

NO LED DSP controller has Ensure to have Latest SMART
LED Product drivers installed.
Issue is resolved Yes Make sure power cable Check SMART website for
is connected firmly and (White / Green) updates
Contact SMART for power source is checked If DSP is powered by
further assistance projector harness cable, Connect USB cable Issue is resolved
for working directly from PC to DSP If it’s pentray with
(A) Does this resolve the bypass that and use controller located center Yes projector control
external power supply sent option then ensure to
issue ? bottom near power select correct input
with board connection
No Issue is resolved
Does that resolve the Yes Issue is most likely
Swap the power supply issue?
with known working with cable
Does that resolve the No
Yes issue ?
Swap the USB
No cable with a known Issue is resolved

working Yes Issue is most likely
Does that resolve with selected

the issue? computer

Contact SMART for No
further assistance
Try a different
(B) computer which is
known working with

other SBM600
Does that resolve the

issue?

No

Contact SMART for
further assistance

(C)

Last revised: July 2, 2014 5. Pentray issues SBM600 Troubleshooting Diagram
Glossary of Terms
Back Pentray issues Revision History

Home Contact Support

Note: There are two different types of
active pentrays

- #1 used with SMART Projector
- #2 used without SMART projector

Was DSP
controller or
Camera replaced
previously?

Yes No

DSP controller / Is this pentray with SMART Projector options include
Camera replaced SMART Projector - Power button
control options?
previously - Switch input button
- Volume knob

- 2 USB ports on the bottom

Yes No

What’s the issue ? What’s the issue ?

No connection

No connection SMART Board not
receiving power

Bypassing Bypass pentray and connect Contact SMART for
USB directly to DSP controller further assistance
pentray and Is SMART Board located on center bottom of the Yes (A)
connecting receiving power
Troubleshoot No directly to DSP from projector board
connection issues controller resolves harness cable? Does that resolve the issue ?

here Yes No

the issue? Connect external
power supply to
Troubleshoot here Yes Contact SMART for Troubleshoot
power the further assistance connection issues
SMART Board No (C)
Does that resolve here

the issue?

Yes

Contact SMART for
further assistance

(B)

5.1 Pentray issues – No connection with Projector control SBM600 Troubleshooting Diagram

Last revised: July 2, 2014 Revision History
Glossary of Terms
Back Contact Support

Home No connection This applies to SBM600 pentray with
SMART Projector control projector control options

opt io n

At this point you SMART Projector options include
confirm the - Power button

connection directly - Switch input button
to DSP controller - Volume knob

works - 2 USB ports on the bottom

Ensure USB
connection from
pentray to DSP
controller is firmly

connected

Issue is resolved Yes There are two USB ports on
the pentray
It’s most likely input selected
on projector is mapped with Switch the USB connection
to second port
this USB port
Does that resolve the issue?
Issue is resolved Yes
No
Contact SMART for Yes Contact SMART for
further assistance New SMART Projectors have further assistance
HDMI as default input for USB#1 No (B)
(A) If you using VGA connection for

projector, ensure you have
mapped it correctly within

projector’s menu
Does that resolve the issue?

No

Swap this pentray with a known
working similar type of pentray
Does that resolve the issue?

Last revised: July 2, 2014 DSP controller or Camera SBM600 Troubleshooting Diagram
Glossary of Terms Replaced
Back Revision History
DSP Controller or
Home Camera replaced Contact Support

? You require puck
calibration tool that
Symptoms after replacing was sent with DSP
DSP controller or Camera controller or camera to
complete this step

Limited functionality All pentray lights are lit No SMART Board No touch
message in SMART connected

settings

DSP controller Download SMART FRU
Firmware version software and run it

7.2.31 If this gives firmware
mismatch error continue

below

DSP controller Download SMART FRU Yes Issue is resolved
Firmware version software and run it
Scope error = Camera Ribbons connected to
7.2.28 Barcode = Board serial DSP controller are not seated properly
number Firmware error = Ensure you have correct
DSP example firmware FRU software downloaded and
Does this resolve the issue ? installed

No Note : Board must be mounted on the wall
before trying calibration.
Check the error definitions The blue part of cable on DSP controller must
on the side and retry FRU be facing outward (away from interactive
whiteboard)
software again

Does that resolve the issue?

Yes No

Issue is resolved Contact SMART for further
assistance

SBM600 Troubleshooting Diagram

REVISION HISTORY

SECTION PAGE REV. REVISED BY DATE DESCRIPTION OF CHANGE
All All 1.0 Qamar zaman
July 15, 2014 updated troubleshooting contents – revised format