2021 L&D Newsletter.

The World’s
Gathering Place

Jan.
to Dec.

2021 January 01st to 31st December

Inside Learning & Development
Annual Newsletter
2021

Learning Activities Engagement Knowledge Observation Training

Development Quality Feedback Competition Achievement Fun

The World’s Gathering Place

J.W. Marriott Jr. is Executive Chairman and Chairman of the Board of Marriott

International, Inc., one of the world's largest lodging companies. He was Chief Executive

Officer and Chairman of the Board for 40 years, before stepping down on March 31, 2012.

His leadership spans nearly 60 years, and he has taken Marriott from a family restaurant

business to a global lodging company with more than 6,700 properties across 129

countries and territories .

Known throughout the industry for his hands-on
management style, Mr. Marriott has built a highly
regarded culture that emphasizes the importance
of Marriott’s people and recognizes the value
they bring to the organization. Today, there are
approximately 700,000 employees at the
company’s headquarters and other offices, and
at managed and franchised property locations.

I want our associates to know that
there really is a guy named

Marriott who cares about them.
-Bill Marriott-

www.sheratonoman.com

FIRST AID TRAINING BY

OMAN HEART ASSOCIATION

Thank you very much for attending the First Having first aid training help save lives but
Aid Training . We hope that you found the it doesn’t only stop there. Giving the
workshop informative and worthwhile. Our appropriate first aid immediately can also
primary goal was to increase your help reduce a person’s recovery time and
understanding of First Aid awareness and to make the difference between the person
provide the knowledge and confidence that having a temporary or long-term
will support you in your work environment. disability.

WHY DO YOUR EMPLOYEES NEED SECURITY
AWARENESS TRAINING? Understand what security

awareness training is & the importance of security
awareness training for your employees.

Training all employees in security awareness is
more important today than ever before. Hotels
are facing changes in their security policy and
learn more about the present abstract danger
the world is experiencing.

Security awareness means you see or hear
something that does not feel right and you take
action to prevent harm to yourself, colleagues,
guests and facilities. Once trained in the See,
Hear, Feel, and Tell Approach to security
awareness, hotel employees are encouraged to
trust their gut feelings when facing an urgent
situation. Nurturing their instinctive feelings
and teaching people to open their ears and
eyes to hazards and suspicious behaviour will
arm hotels with a powerful protective shield.
Crimes of terror are a certainty and reality now
in many parts of the world. It is the details of
the attacks that are uncertain. It is important to
train our eyes and look out for suspicious
behaviour and items, and to be skilled in
differentiating between right (safe) and wrong
(unsafe) behaviour.

Between 1946 and 2015 over 70 hotels
became victims of terrorism. For example, the
attack by an Islamic extremist in Sousse, Tunisia
that killed 38 people in 2015 is not the first
time a hotel has experienced an act of
terrorism. In this instance, a gunman wielding a
machine gun entered the hotel property from
the beach and randomly shot hotel guests.

In a popular suburb in Bangkok, hotel guests
witnessed in August 2015 outside their hotel
an explosion that killed locals and tourist. In
December 2015 and January 2016 two terror
attacks occurred in hotels in West Africa.

EMERGENCY EVACUATION & FIRE DRILL

Fire drill is a method of practicing how a building would be evacuated in the event of
a fire or other emergencies. In most cases, the building's existing fire alarm system is
activated and the building is evacuated by means of the nearest available exit as if an
emergency had actually occurred. Fire drill procedures may vary depending on the
building type, such as hospitals or high rise buildings, where occupants may be relocated
within the building as opposed to evacuating the building. Generally, the evacuation is
timed to ensure that it is fast enough, and problems with the emergency system or
evacuation procedures are identified to be remedied.

The purpose of fire drills in buildings is to ensure that everyone knows how to exit
safely as quickly as possible if a fire, smoke, carbon monoxide or other emergency
occurs and to familiarize building occupants with the sound of the fire alarm.

CUSTOMER LOYALTY EACH MOMENT COUNTS WHEN

CREATING A LOYAL CUSTOMER – BUILD LOYALTY

TRAINING

Studies show that 67 percent of
business leaders don’t understand
the value behind their brands.
They’re missing the opportunity to
gain lifelong consumers. The key is
to learn about your customers from
the very beginning. A report noted
that 48% of consumers said that the
most critical time to gain their
loyalty is when they make their first
purchase or begin service.

Offer a consistent brand experience
that addresses their hesitations and
solves their problems. Understand
the ins and outs of how the
customer experience affects brand
loyalty. When your customer calls
to ask for help, don’t be passive.
Familiarize yourself with a
customer’s background so you
can take charge of the conversation.
Moreover, learn to stand out from
your competitors. That means
becoming an indispensable asset
within the market.

Position yourself at the forefront of
your industry through the mastery
of your craft. When you put out
valuable and innovative content,
your brand will become associated
with expertise. Obviously, quality is
better than quantity. Brand loyalty
is a worthwhile investment for your
company. Offer value in order to
become invaluable to your
customers.

BUILDING GREAT WORK RELATIONSHIPS MAKING WORK

ENJOYABLE AND PRODUCTIVE – BUILD RELATIONSHIPS

TRAINING

It’s no secret that relationships are at the Creating ongoing relationships with your
heart of the hospitality business. In fact, guests makes good business sense:
the success of your restaurant is a direct According to studies from Harvard
result of the relationships you create and Business Review acquiring new customers
maintain with guests over time. While the can be anywhere from 5 to 25 times more
interactions diners have with their favorite expensive than retaining past customers.
bartenders and servers play a big role in Plus, people love to talk up their favorite
how they feel about (and how often they restaurant, and 81% of people trust
visit) your restaurant, the connection goes recommendations from family and friends
way beyond what happens while they’re over those from companies, according to
sitting at your table. It starts before they research from HubSpot. So your regulars
ever make a reservation, and continues are also a premier acquisition channel for
long after they’ve dined with you. your restaurant.

OUR GUESTS VALUE THE DESIGN OF OUR HOTELS, BUT WHAT
THEY REALLY REMEMBER ARE THE PEOPLE. THEIR LOYALTY IS
OFTEN TO A SPECIFIC ASSOCIATE WHO WENT OUT OF THEIR
WAY TO CONNECT WITH THEM – CONNECT TRAINING

A successful hotel business is one that Setting expectations is one thing, but
build trust within travellers and clearly staying true to them time after time is
outlines what the customers will expect – another. If you can achieve it, guests won’t
and delivers every time. Only then will want to look elsewhere because they get
guests become loyal, repeat customers. everything they need from your property.
You have to connect with travellers on This attitude towards consistency must
more than a superficial level to win their extend across all levels of your business.
trust and continued business. This means From your website, to social media, to the
understanding them and emphasising way you engage with guests in person,
with them so you can create strong your brand values have to shine through.
personal relationships. Consistency is the Guests will quickly see through you when
most important thing when building trust. only talk the talk, and don’t walk the walk.

EVERY PROBLEM HAS A CREATIVE SOLUTION

– SERVICE RECOVERY TRAINING

With the rise of technology and social media, a single negative customer service
interaction now has a much broader impact. While losing even one customer is a major
blow to the business, this effect is amplified when that customer takes to the internet to
share his or her experience on review sites and social media. As a result, service recovery
has quickly become a must-have strategy to help teams rectify bad service experiences. In
this training, associates explored the importance of service recovery and outline the steps
to help them implement a service recovery program with measurable business impact.



HOTELIER
MIDDLE EAST
AWARD 2021

ETIMAD NATIONAL
LEADERSHIP PROGRAMME

Empowerment of the Omani human “Etimad” Programme aims at training 10,000
resources in the private sector, particularly Omanis working in the private sector, along
in the leadership and supervisory positions, with improving the level of their supervisory
is one of the national priorities that the and leadership skills, and that is through a
Sultanate’s Government seeks to achieve, in specialized programme designed in partnership
partnership with the private sector. with international and local institutions and
Therefore, The National Leadership centers with expertise in refining the
Programme to Upskill and Empower the management skills as well as training leaders.
Potential Omanis for Middle and Senior “Etimad” is a true partnership between the
Management Positions in the Private Sector public and private sectors. Etimad team
“Etimad” came as one of the initiatives studied the requirements needed by the
emerging from the recommendations of the Omani human resources in the private sector
Labor Market and Employment Lab at the companies to align them with the Programme
National Program for Enhancing Economic goals in collaboration with representatives
Diversification “Tanfeedh”; in order to work from the private sector companies as well as
on preparing the qualified national human public sector policy makers. On its first few
resources capable of assuming leadership years of launch, the government will ensure
positions in key sectors in the private sector, the finance and management of this
and also to urge the private sector Programme. The efforts of this programme are
institutions to promote the national human also integrated with the other initiatives of
resources to higher positions through the “Tanfeedh”; especially those related to the
provision of specialized and high-level Omanization policies in the private sector and
training and qualification for their Omani the human resources development.
employees.
Etimad is a program that qualifies private
We are pleased to announce that Mr. sector employees by sharpening their
Omar Al Jabri & Ms. Jamila Al Ghammari leadership and supervision skills through a
have been selected for the Etimad special program designed by international and
2022 National Leadership Programme. local centers and institutes specialized in
Congratulations to them and wish them a enhancing management skills and training
successful learning journey! leaders.

This opportunity enriches the personal and
professional aspects for individuals and
institutions alike. The individuals will be
qualified as leaders, while the institutions
reap the benefits of their qualified national
cadres who are qualified for middle and
Senior management positions.

ETIMAD NATIONAL

LEADERSHIP
PROGRAMME

“The programme aims to I’m pleased to be part of this
sharpen my leadership program that have been
skills, and points me inspired by his Majesty Sultan
towards a direction that I Haitham Bin Tariq Al Said’s for
have never experienced empowering Omanis in the
before. I believe it will help private sector who having
me develop the right potential for middle and
character and confidence to senior management roles in
accomplish a lot in my field. the future. I’m expected to
I am happy to be part of earn leadership skills including
Oman Vision 2040, and the diagnosis of problems,
serve this nation” making effective decisions
influencing and motivating
Omar Al Jabri others.
Sales Manager

Jamila Al Ghammari
Senior Hygiene Officer

The Vision of Digital Transformation of all Future Skills & HRD Confex is an
Industries and Sectors forced by the 4th excellent opportunity for Government &
Industrial Revolution has created the urgent Large Corporates to exhibit & promote
need for new skills. The knowledge, skills and future skills requirements for current
abilities gap of graduating students and openings & future jobs, with the aim of
young professionals with increasing reducing the gap between education &
employment demands, has created a need employment. This event is a great
for Government & Corporate Organizations opportunity for companies from
like yours to help bridge Education, Training industries & sectors identified by Vision
& Employment with a special focus on 2040 for growth to participate and
developing Omani Human Resources. create awareness and help candidates to
Research indicates that critical thinking, prepare with the necessary skills for
effective communication, creative problem employment & careers. Universities,
solving, collaborative work considering Colleges and Institutes to participate &
changing priorities will be the new ways of promote Future Tech and Future Skills &
work and life. While with Human Resource HRD related study programs.
Development - HRD we shall explore the
emerging trends in Strategy, Organisational The beautiful thing about learning is
Design and Leadership – driving strategic that nobody can take it away from you.
change within your organisation and It was a precious experience to spend
preparing the right Human Resources for the time with people enthusiastic about
journey. We shall explore topics ranging from making something good for
where to begin with a holistic overhaul of somebody. What I learned was, not only
your organisational design, to working with the skills for future jobs, but also the
your HR Development team to take way that we have to gain those future
advantage of automation, to equipping your skills , to learn and gain every single
leadership and management with the skills to drop of essence of something new.
work as a purpose driven team.

Learning Experience



CREATING A GROWTH MINDSET CULTURE FOR
ASSOCIATE DEVELOPMENT

Carol Dweck studies human motivation. She Her inquiry into our beliefs is synthesized
spends her days diving into why people in Mindset: The New Psychology of
succeed (or don’t) and what’s within our Success. The book takes us on a journey
control to foster success. Her theory of the into how our conscious and unconscious
two mindsets and the difference they make thoughts affect us and how something as
in outcomes is incredibly powerful. As she simple as wording can have a powerful
describes it: “My work bridges impact on our ability to improve.
developmental psychology, social psychology, Dweck’s work shows the power of our most
and personality psychology, and examines basic beliefs. Whether conscious or
the self-conceptions (or mindsets) people use subconscious, they strongly “affect what
to structure the self and guide their behavior. we want and whether we succeed in
My research looks at the origins of these getting it.” Much of what we think we
mindsets, their role in motivation and self- understand of our personality comes from
regulation, and their impact on achievement our “mindset.” This both propels us and
and interpersonal processes.” prevents us from fulfilling our potential.

If you have only a certain amount of
intelligence, a certain personality, and a
certain moral character— well, then you’d
better prove that you have a healthy dose
of them. It simply wouldn’t do to look or
feel deficient in these most basic
characteristics.

The growth mindset is the belief that
intelligence and ability can be nurtured
through learning and effort. Growth-minded
people see setbacks as a necessary part of
the learning process and bounce back from
‘failure’ by increasing effort. This mindset has
positive effects on motivation and academic
performance in students.

The limited evidence from neuroscience
suggests the brains of people with a growth
mindset are more active than those with a
fixed mindset–particularly in areas associated
with error-correction and learning.

THE HOTEL WELCOMED THE TALENTS OF JW MARRIOTT
MUSCAT AS A TASK FORCE, ABOUT 7 ASSOCIATES
HAVE BEEN TRAINED IN BRAND & HOTEL
ORIENTATION TRAINING.

CHEF DAS ACHYUTANAND HAD THE OPPORTUNITY TO
JOIN THE ASSILA LUXURY COLLECTION HOTEL AS A
TASK FORCE FROM DECEMBER 1ST TO 12TH, 2021

ABOUT 24 ASSOCIATES HAVE BEEN TRAINED IN THE
BRAND & HOTEL ORIENTATION PROGRAM.

NEW HIRE PROGRAM – ABOUT 12 NEW COMERS HAVE
SUCCESSFULLY COMPLETED THE HOTEL & BRAND ORIENTATION
PROGRAM FORM NOVEMBER, 09TH TO 10TH , 2021.

To truly set up new hires for success at your company, it’s crucial to deliver a
tailored Employee Onboarding program that embodies your company’s culture and
prepares them for the road ahead. Successful onboarding programs go beyond basic
welcome emails to deliver a great employee experience, even before new hires have their
first day on the job. This includes everything from crushing the new hire video, decorating
their desk with thoughtful, personalized items, and giving them a clear 90 path to success.

DEPARTMENTAL TRAINERS CERTIFICATION

PROGRAM

Departmental trainers have avital role to play in success of the hotel's training plan by
planning, coordinating and monitoring the training activities in their department. The
principle responsibilities of the Departmental Trainers are as follows; 1) To assist in the
identification for their department’s training needs 2) To plan the training activities to
satisfy these training needs. Despite the global pandemic, Dt’s champions were able to
do a remarkable achievement in various areas of Learning and Development such as;
online training & on the job training.



THE MONTHLY DEPARTMENTAL TRAINERS MEETING IS ONE

OF THE IMPORTANT MEETINGS IN THE LEARNING AND

DEVELOPMENT DEPARTMENT

One of the important roles in our Departmental Trainers Program is the monthly
Departmental Trainers Meeting. We ensure that the culture of learning and development
is maintained and fulfilled in every department through monthly review. We share
various topics such as training activities and responsibilities and value those colleagues
who perform outstandingly in developing their team.

FUN ACTIVITIES TO CREATE AN
ENTHUSIASTIC ENVIRONMENT FOR
OUR ASSOCIATES THROUGH THE
ASSOCIATE ENGAGEMENT PROGRAM.

WHY IS ASSOCIATES
ENGAGEMENT SO IMPORTANT?

As a manager, keeping your associates
engaged is perhaps the biggest challenge
you face. It’s also a huge opportunity to
gain long-term commitment and
discretionary effort from your team. That
effort will ultimately lead to higher sales and
fewer mistakes.

There is more and more convincing

evidence that improving employee

engagement can significantly improve

company performance across a number of

key areas, such as; profitability,

productivity, customer satisfaction,

innovation, health and safety, sickness and

absence, turnover and wellbeing.

But, in order to achieve that, your
engagement efforts have to be aligned
with your overall business strategy.
Implementing unplanned ideas and
activities that you think might help, without
monitoring or measuring their impact, is a
waste of time and resources.

DEPARTMENTAL ON-THE-JOB TRAINING TEA LIBRARY –
ROYAL TEA. THE TRAINING WAS FACILITATED BY
DEPARTMENTAL TRAINERS CHAMPIONS MR. WIL JUN,
BANQUET CAPTAIN & MR. PRATEEK, WAITER.

For a memorable meal the quality of the service is something that guests often
remember as much as the food and drink served. That means that restaurant servers
must show extensive knowledge of all types of cuisine and dishes, especially the
ingredients and cooking style of the dishes on an a la carte menu. They will need to know
and understand the methods of preparation and serving, along with the tools used.
Regardless of whether it is a self-service cafeteria or a five star hotel restaurant good
manners, a smart appearance, and impeccable personal hygiene are equally essential.

DEPARTMENTAL ON-THE-JOB TRAINING IN-ROOM DINING –

TELEPHONE ETIQUETTE. THE TRAINING WAS FACILITATED BY

DEPARTMENTAL TRAINERS CHAMPIONS MR. WIL JUN,
BANQUET CAPTAIN & MR. PRATEEK, WAITER.

Room service has dated back many
centuries in various early forms of rooms
service depending on the hotel, early
forms had the customer personally go to
the receptionists to be provided such
services. It was rare for hotels to provide
room services, as this was usually a
service only high-class hotels have.
Nowadays room service is now
considered a necessity for any hotel and
even to have this type of service become
a worldwide occurrence. Though as
technology advances, hotel customer
services continue to evolve, allowing
hotels to provide all customers room
service and even including more options.
An associate will answer hotel telephone
calls within 3 rings or less . All calls are
answered in a courteous and clear
manner with an appropriate greeting.
Guest must be thanked for calling.

DEPARTMENTAL ON-THE-JOB TRAINING GUEST SERVICE –
HANDLING GUEST ROOM KEYS. THE TRAINING WAS FACILITATED BY
DEPARTMENTAL TRAINERS CHAMPION MS. AILLIAN GRACE, GUEST
SERVICE CENTER- SHIFT LEADER.

.

Guest Service /Front Office Department
plays a vital role in a hotel, and it is the
face of a hotel or hospitality
establishment. It is the first and the last
department where a guest interacts. The
Front Office Department is responsible
for creating first hand impressions
regarding the level of services and
facilities provided. The Front desk is
responsible for answering enquiries,
directing queries to correct
personnel/department.

Communication skills and personal
appearance are very important and
influencing factors. A person should be
confident, warm, polite, patient and
sincere to deal with the queries of guests
at the Front Office.

DEPARTMENTAL ON-THE-JOB TRAINING LOSS PREVENTION –
HOW TO DEAL WITH THE HOTEL CONFIDENTIAL DOCUMENTS.
THE TRAINING WAS FACILITATED BY DEPARTMENTAL TRAINERS
CHAMPION MR. QAIS AL HOUTHI, LOSS PREVENTION OFFICER.

The hospitality industry needs to demonstrate that
information security is a priority. This can easily be
communicated to guests by including their privacy
policy at the check-in counter or in guest’s rooms.
Our report confirmed that almost all (96%) of hotel
owners feel like they need to do more to show
employees and consumers how they are protecting
guest’s personal information. By incorporating data
protection policies into hotel materials and physically
providing guests with professional shredding services
and locked consoles, this can easily be implemented.

Hotels should make sure that all guests have a locked
safe or locked console in their hotel room to store
larger electronic devices and files. Guests should also
have the option to use a professional shredder to
destroy documents no longer needed. Only 35% of
hotels report having a locked console and an in-
house shredding machine, meaning that hotels need
to shift their priorities to focus on data protection at
all levels of their organization, including their guests.

DEPARTMENTAL ON-THE JOB TRAINING KITCHEN –
FOODBORNE ILLNESS. THE TRAINING WAS FACILITATED BY
DEPARTMENTAL TRAINERS CHAMPION MS. JAMILA AL
GHAMMARI, SENIOR. HYGIENE OFFICER.

The hygiene weekly training for F&B The fourth week the training was about the
including service, culinary and stewarding importance of writing freezers and chillers
that have been started on November 2020 is temperatures in the temperature log book and
based on the 49-points kitchen assurance the consequences that may cause foodborne
checklist. The first week of the training F&B illness if the temperatures not maintained in
learned the definition of foodborne illness, the recommended range.
the types of cross-contamination and factors
that may cause foodborne illness. Last but not lease, team had chance to learn
and refresh their knowledge on the
The next week they have learnt the recommended temperatures for cooking,
importance of great food safe food training reheating and holding as per the local and
for food handlers and ServSafe training for Marriott regulations and polices. Moreover,
mangers. The third week they have learnt they have learned how to record and write the
about pest management and how we can information in the temperature log book and
deny pests access to the operation. the importance of maintaining the proper
temperature all the time.

DEPARTMENTAL ON-THE-JOB TRAINING HOUSEKEEPING
DEPARTMENT – THE TRAINING WAS FACILITATED BY
DEPARTMENTAL TRAINERS CHAMPION MR. FRANKLINE
OLLINGA, HOUSEKEEPING SUPERVISOR .

The COVID-19 virus and the ensuing
pandemic have changed the travel
experience in so many ways, especially
how and where we move about the
world, including our hotel stay. How
hotels are cleaned and maintained has
become a key focal point for travelers who
yearn to step out and explore again.

Understanding this, hotels are finding
ways to elevate existing cleanliness
standards with new practices based on
the latest science to reduce guest and
staff risk of exposure to the virus.

MORE THAN 100 ASSOCIATES HAVE BEEN TRAINED THROUGH THE
DIGITAL LEARNING ZONE AND THE HOTEL MANAGED TO ACHIEVE 96%.

Digital Learning Zone(DLZ) is a personalized learning platform that serves as a central point
to all Marriott learning content and enables growth and professional development for all
associates. The DLZ presents a consistent, simplified learning experience for our managed
and franchise hotels by curating training from a variety of source including myLearning the
DLP, and open source content. It is available in 19 languages. We have trained around 100
associates under Marriott’s Oman hotels.



ENGAGEMENT SURVEY AWARENESS SESSION FOR
HOTEL ASSOCIATES AND MORE THAN 55
PARTICIPANTS ATTENDED THE PROGRAM.

Employee Engagement is far more than just having a happy employee who is satisfied with
their job. A number of employees in your organisation may seem content and enjoy being
in the office, but are they truly engaged? Employee engagement is an emotional
commitment; it is the drive that an employee has to give it their all at work each day and
put their best foot forward. Engaged employees are motivated to work hard because they
care about their work and strive to help their organisation reach its goals. They have a
solid understanding of their role and how it ties in with the overall company objectives.
They tend to be more customer centric, and take less time off of work.



SHERATON OMAN ASSOCIATES HAVE SUCCESSFULLY

COMPLETED THE HOTEL IQ PROGRAM AND GETTING READY

FOR THE AUDIT PROCESS.

What is IQ? Program designed to improve KNOWLEDGE
guest/staff interactions and provide a
higher level of hospitality to our guests. Is
all about the process of the questions
that our Guests ask most frequently in this
hotel, and how they are answered.”

How does IQ program can help us on our
day to day operation? Associates can
confidently answer any question from
hotel FAQ Set with knowledge of the full
and correct content. Become more
aware and recognise opportunities where
you can anticipate needs more
frequently.

Is it significant to undergo for IQ training?
Precisely, training can help you to
understand the 4 key elements of the IQ
program, and how you can utilize them
when you answer the questions. We have
a total of 100 participants out of 220. It
means 50% have been trained. The IQ
audit process already implemented with
the support of IQ Auditors Team.

How I can use the IQ program? You can
enhance and refresh your knowledge with
hotel information, facilities through the IQ
Booklet. Hotel IQ Booklet contains a total
of 30 questions with a full answer of each
question. In addition , all departments run
an IQ role play during the briefing.

Safa Al Balushi “. Hotel IQ Program is a fun
tool to enhance associate's
Learning & Development knowledge and confidence.
Manager So the desired outcome for
a successful implementation
is that each and every
member of your staff who
has contact with your Guests
is confident and competent
to provide the full content of
the answer for every
question in your FAQ Set and
to deliver it in an optimum
manner every time’’.





PRODUCT KNOWLEDGE
COMPETITION

Knowing the knowledge levels of your At the same time, knowledge checks allow
employees is a crucial step when trying to training managers to see how employees
enhance performance and increase are progressing in their training. A well-
revenue for your business. After all, your defined, mature IQ program can take
employees are the stars of the show so if insights from knowledge checks to
their knowledge isn’t up to scratch you’re determine which topics have been mastered
going to find it difficult to progress. When and which may need to be revisited before
we talk about measuring knowledge, we progressing an employee to the next task.
aren’t referring to a traditional test. We are Knowledge checks can help trainers ensure
talking more along the lines of knowing that they continue training until employees
what warning signs to look for which have mastered all necessary knowledge.
indicate that your employee knowledge
levels are below average. Perform
knowledge checks to help learners reflect
on their existing and newly acquired
knowledge and to give training managers
insight into how learners are progressing.

CELEBRATING THE SUCCESS OF THE LOSS PREVENTION DEPARTMENT
IN ACHIEVING 100% OF ONLINE TRAINING. ALONG WITH THE
CELEBRATION, WE CONDUCTED THE DEPARTMENTAL TEAM
BUILDING ACTIVITIES.



IS “10 MINUTES A DAY” THE BEST WAY TO LEARN?

Apparently you can do pretty much anything 1440 minutes in a day which means we all
in 10 minutes a day: get six-pack abs, have 144 slots of 10 minutes available to
declutter your home, meditate and reduce us, how come we are not all walking
stress, complete your daily success list and around with six-packs, in perfectly
of course, read a book. So why the obsession decluttered home, achieving your daily
with 10 minutes? Why not 7 and a half success list and reading your favorite
minutes or 13 minutes? Well, first of all, book? Why do we still find it hard to follow
people tend to hate uneven amounts of time the “10 minutes a day” rule?
(Does anyone set their alarm clock for 7:03?
Try to do it at the same time each day.
No way, it’s got to be 7:05 right?!) And of Don’t just expect to fit it in somewhere,
course, the idea is that no matter how busy life doesn’t work like that. If you do it
you are, everyone should be able to put every morning briefing or every day at
aside 10 minutes at some point in their day afternoon briefing you are more likely to
to work on something specific. 10 minutes do it every day. If you leave it up to fate
sounds less scary than a quarter of an hour you will find yourself disappointed at the
but a bit more meaty than 8 minutes. So, end of the week when you haven’t
considering there are no way, it’s got to be managed to fit in your new habit as
7:05 right?!) And of course, the idea is that expected.
no matter how busy you are, everyone
should be able to put aside 10 minutes at
some point in their day to work on
something specific. 10 minutes sounds less
scary than a quarter of an hour but a bit
more meaty than 8 minutes. So, considering
there are

CELEBRATING THE SUCCESS OF THE HUMAN RESOURCES & TRAINING
DEPARTMENT IN ACHIEVING 100% OF ONLINE TRAINING. ALONG
WITH THE CELEBRATION WE CONDUCTED THE ON THE JOB LEARNING.

WHEN IS INTERNATIONAL CHEFS DAY?

Each year on October 20th, we celebrate International Chefs Day.

Since its creation, by the Late Chef Dr. Bill International Chef's Day-- the day to
Gallagher in 2004, Worldchefs has committed celebrate the commendable works of
to using International Chefs Day to celebrate the cooks who work in the hot kitchens
our noble profession, always remembering and restaurants to satisfy our tastebuds.
that it is our duty to pass on our knowledge At Sheraton Oman we have celebrated
and culinary skills to the next generation of this special occasion with our
chefs with a sense of pride and commitment indefatigable Chefs and surprised them
to the future. with a motivational video from their
families. You always have been a
fantastic cook who have impressed
everyone with their culinary skills. On
the occasion of Chefs Day, we wish you
keep cooking and keep impressing.

INTERNAL TRAINING FOR DIPLOMATIC CLUB - MINISTRY OF
FOREIGN AFFAIRS. EMPLOYEES HAVE UNDERGONE
INDUSTRIAL TRAINING IN KITCHEN AND FOOD SERVICE
DEPARTMENT.

Two-months Internship Program For Students Of The National
Hospitality Institute . The Trainees Underwent Industrial
Training In The Department Of Kitchen And Food Services.

KEEP
LEARNING

KEEP
GROWING

GREAT FOOD SAFE FOOD IS COMPREHENSIVE FOOD SAFETY
TRAINING THAT IS VALID FOR TWO YEARS FOR NON-
MANAGEMENT FOOD HANDLERS. IT IS A PART OF MARRIOTT
INTERNATIONAL'S COMPREHENSIVE FOOD SAFETY PROGRAM.

Food Safety is critical to Marriott International’s food and beverage
operations and the guest experience. Therefore, food handlers in Marriott
International’s hotels should improve their knowledge and skill on food
safety assurance. Great Food Safe Food is comprehensive food safety
training that is valid for two (2) years for non-management food handlers. It
is a part of Marriott International's comprehensive food safety program.

Good food hygiene ensures that food prepared for customers is safe to eat.
It prevents harmful microorganisms that can cause serious illness from
contaminating food, prevents cross contamination, enables businesses to
comply with the law, and protects the reputation of the business. Associates
should learn about preparing food in a safe environment by learning about
contamination, sanitation, pest control, and a number of other topics
associated with food safety.

CROSS TRAINING PROGRAM – MS. JANE WINGA HAS

SUCCESSFULLY COMPLETED ONE MONTH CROSS TRAINING

IN THE GUEST SERVICES DEPARTMENT.

A wonderful achievement by Ms.
Jane Winga, Public Area Attendant.
Jane successfully completed her
one month Cross Training program
at the Guest Service department
and during her training she was
able to connect withe different
guests confidentially

.
However, Jane was very keen to do
her cross training. She showed up
her interest during her training
tenure and supported the team to
create a memorable experience for
our valued guests especially during
the Eid holiday, when the hotel was
so busy. For that, she received a
fantastic feedback from a guest.
Indeed, this is the first cross
training ended successfully since
2020. Well done Jane and we are
so proud of everything you did

.
A big thanks to Guest Service team
for the great support you have
provided to her and to make sure
that she receives the proper
training program that can shape
her future career development.

.

Now, in this life-changing book,

handcrafted by the author over a

rigorous four-year period, you will

discover the early-rising habit that has

helped so many accomplish epic results

while upgrading their happiness,

helpfulness and feelings of aliveness.

Through an enchanting—and often

amusing—story about two

struggling strangers who meet an

eccentric tycoon who becomes their

secret mentor, The 5 AM Club will walk

you through:

1• How great 2• A little-known 3• A step-by-step
geniuses, business formula you can use method to protect the
instantly to wake up
titans and the quietest hours of
world’s wisest early feeling daybreak so you
people start inspired, focused and have time for exercise,
their mornings to self-renewal and
produce astonishing flooded with a fiery personal growth
achievements drive to get the most

5• “Insider-only” tactics out of each day
to defend your gifts,
talents and dreams 4• A neuroscience-based
against practice proven to help
digital distraction and make it easy to rise while
most people are sleeping,
trivial diversions so you giving you precious time for
enjoy fortune, influence
yourself to think,
and a express your creativity and
magnificent impact on begin the day peacefully

the world instead of being rushed

INDUSTRIAL FOCUS GROUP MEETING. THE MEETING
ORGANIZED BY SULTAN QABOOS UNIVERSITY – COLLEGE OF
ARTS AND SOCIAL SCIENCE (TOURISM DEPARTMENT)

The phenomenon of travel is one of the its research is published in well-
oldest phenomena associated with humans established peer reviewed journals and
and society. Travel has been linked to various publishers. Faculty members of the
social aspects such as religion, business, Department serve as reviewers for known
health and the search for knowledge. In the international tourism and hospitality
modern era, tourism and hospitality have journals. Nationally, the Department
become leading industries associated with conducts studies for a number of
different aspects of civilization, including institutions linked to the sector, as well as,
knowledge acquisition, culture, society or provides many workshops and
commerce. participates in preparing industry training
Modern tourism and hospitality are dynamic, programs.
fast changing and challenging; they required The core objective of this focus group is to
talented, highly skilled, and knowledgeable explore industry leaders' views toward
graduates to lead and manage them. Since its hospitality higher education programs
establishment in 2001, the Department of development. This focus group includes
Tourism at SQU has played a leading role in three main sectors: hotels, restaurants,
the development of the tourism sector in the and clubs.
Sultanate whether through its scientific The following are planned to be the main
research contribution, preparing qualified discussion themes:
graduates ready to contribute to the
management of this promising sector; or • Expectations from tourism/hospitality graduates;
community services. The Department • The gap between the academic program and industry;
contributes, along with some wide tourism • Perspectives of industry directions globally and
stakeholders, to the creation of enriching
tourism experiences that reflect Omani nationally;
values and traditions. • What a good tourism/hospitality program shall
At national and international levels, the
Department contributes scientific studies and include? What a good graduate shall possess in terms
of skills and knowledge?
• Specialization vs. generalization;
• Final recommendations for program development.