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Published by , 2017-01-15 23:04:01

TM - Act It Out cards

TM - Act It Out cards

CUSTOMER experience

Customer:
I got sick eating at the other pizza place
down the street. What do you guys do
to ensure that I won’t get sick here?

Response should include that Papa Murphy’s take food safety
very seriously and we do everything in our power to ensure
this, including proper hand washing, wearing gloves, sanitizing
all surfaces, etc.

Customer experience

Customer:
I’m here to pick up my pizza that I ordered
online but I’ve been waiting for over 10
minutes.

Responses should be delivered using the BLAST method.

CUSTOMER experience

Customer:
This is my first time here. I think I need
some help figuring out what to get?
What do you recommend?

Responses should include asking what kinds of ingredients and
crusts the customer likes and then making recommendations for
them.

Customer experience

Customer:
No one in my family likes the same
ingredients on our pizzas, but I really
don’t want to get 4 separate pizzas.
What do you recommend?

Responses should include that we can make a pizza however
they like, in halves or quarters even.





CUSTOMER experience

Customer calls in:
I just got home from your store and
noticed there are no mushrooms on
my Cowboy. I’m a little disappointed
and just wanted to let you know.

Responses should be delivered using the BLAST method.

CUSTOMER experience

Customer:
I’ve never ordered anything but
pizza here. What else do you have?

Responses should be positive and lead them to purchasing an
additional item to their existing order.

CUSTOMER experience

Customer:
I know I called your store and yet
you’re telling me you don’t have
my pizza? This is really frustrating.

Responses may include checking with a nearby store to verify
where the order was taken, and then using the BLAST method.

CUSTOMER experience

Customer:
I tried to order online and get the 25%
off, but it wouldn’t take my credit
card when I went to check-out.

Responses should include an appropriate way to honor the discount
to keep the customer.





How much…

Topping Cheese do you put on a
Family Thin cheese pizza?

2 oz.

How much…

Mozzarella do you put on a
Large cheese pizza?

9.5 oz.

How much…

Pizza Sauce do you put on a
regular Family cheese pizza?

7 oz.

How much…

Mozzarella do you put on a
Family Stuffed pizza?

14 oz.





v

How much…

Crispy Bacon do you put on a
Family 1-Topping pizza?

2 cups

How much…

Mushrooms and Olives do you put
on a Family size Cowboy pizza?

Mushrooms – 2 cups
Olives - 1 ¼ cups

How much…

Pepperoni and Sausage do you put
on a Medium 2-Topping pizza?

Pepperoni – 25 slices
Sausage – ¾ cup

How much…

Onion Mix and Salami goes on a
Large Thin Murphy’s Combination?

Onion Mix – ¼ cup
Salami – 10 slices





How much…

Canadian Bacon do you put on a
Large Hawaiian?

15 slices

How much…

Creamy Garlic Sauce and
Mozzarella do you put on a Large

Chicken Garlic pizza?

Creamy Garlic Sauce – 2.25 oz.
Mozzarella – 9.5 oz.

How much…

Pepperoni and Green Peppers do
you put on a Family Thin Papa’s
Favorite??

Pepperoni – 35 slices
Green Peppers – ¾ cup

How much…

Canadian Bacon and Beef goes on
a Family All Meat pizza?

Canadian Bacon – 10 slices
Beef – ¾ cup





How much…

Onion Mix and Pepperoni do you
put on a Medium Rancher?

Onion Mix – ½ cup
Pepperoni – 25 slices

How much…

Herb & Cheese Blend and Green
Onions do you put on a Large
Classic Italian pizza?

Herb & Cheese - .5 oz.
Green Onions – 1/3 cup

How much…

Onion Mix and Roma Tomatoes do you
put on a Family Thin Garden Veggie
pizza?

Onion Mix – 1/3 cup
Roma Tomatoes - 1 cup

How much…

Pizza Sauce and Topping Cheese
do you put on a Family CYO Spinch

and Sun-Dried Tomato pizza?

Pizza Sauce – 6 oz.
Topping Cheese – 4 oz.




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