205 Introduction Availability - globallearningcenter.wspan.com

Introduction to Worldspan Lesson: Availability

General Description

The Worldspan availability program display scheduled flights between cities
for yesterday, today, and 331 days into the future. To use this program, it
may be necessary to encode and decode city or airport codes, and airline
names or codes.

This lesson covers formats to request flight availability, sell, modify and
cancel a flight segment. It also identifies the four products of Worldspan
AccessPlussm; Direct Response, Direct Access, Direct Sell, and Airline
Source®.

Objectives

At the end of this lesson, you will be able to

• Encode and decode cities, airports, and airlines
• Read Availability display
• View Availability
• Sell Itinerary

Encode/Decode Cities, Airports, and Airlines

The airline industry has developed codes for airlines, cities, and airports.
Worldspan provides the capability to encode city names and decode city or
airport codes, as well as encoding or decoding airline names and codes. The
function identifier for encode/decode is K.

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Lesson: Availability Introduction to Worldspan

Encode City

A city encode entry allows you to obtain a 3-letter city code to request
availability. The second line of the encode display indicates the city name
and code, all subsequent codes for that city are indented one space, listing
each applicable airport code.

Activity: Encode a City Name

1. Access HELP ENCODE and review the entries.

HELP ENCODE

The function identifier to encode a city name is KC and can be
remembered as Kindly Code.

2. Switch to the opposite window.

<F8>
3. Kindly code Orlando, Florida.

KC/ORLANDO

Response FLORIDA ORL
ORLANDO FL ORL
KC/ORLANDO ORLANDO FL MCO
ORLANDO ORLANDO FL SFB
ORLANDO FL DWS
HERNDON APT
MCCOY INTL APT
SANFORD APT
WALT DISNEY APT

Review the four airports in Orlando. If uncertain how to spell the name
of the city, use at least the first 3 characters, followed by a dash and the
first letter of the state, province, or country name.

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Introduction to Worldspan Lesson: Availability

4. Encode Tuluksak, Alaska using the first 3 characters TUL.

KC/TUL-A

Response ARIZONA TBC
ARIZONA TUS
KC/TUS-A TUCSON AZ AVW
TUBA CITY TUCSON AZ DMA
TUCSON TUCSON AZ TUS
ALASKA TLT
AVRA VALLEY AP ALASKA WTL
DAVIS MONTHAM APT ALASKA TNK
INTERNATIOINAL AIRPORT ALABAMA TCL
TULUKSAK ALABAMA TGE
TUNTUTULIAK ALASKA WNC
TUNUNAK
TUSCALOOSA
TUSKEGEE
TUXEKAN ISLAND

Decode City or Airport Code

The function identifier to decode a 3-letter city or airport code is KD and can
be remembered as Kindly Decode.

Activity: Decode City Code

1. Access HELP DECODE, move down and review the entries to decode
cities.

HELP DECODE
MD

2. Switch to the opposite window.

<F8>

3. Kindly Decode city code ICT.

KD/ICT

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Response KANSAS

KD/ICT
ICT WICHITA

4. Decode airport code DFW.

KD/DFW

Response

KD/DFW

DFW DALLAS TEXAS

DFW DALLAS FT.WORTH INTL APT DALLAS TX

Encode Airline

The function identifier for encoding an airline is KAC and can be remembered
as Kindly Airline Code.

Activity: Encode Airline

1. Kindly Airline Code United Airlines.

KAC/UNITED

Response 016

>KAC/UNITED
UA UAL UNITED

The response displays the 2-character airline code, the 3-character airline
code, airline name, and the industry number. If an airline name is
misspelled, a similar name list of airlines is displayed.

2. Encode Southwest Airlines.
KAC/SOUTHWEST

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Introduction to Worldspan Lesson: Availability

Response 526

KAC/SOUTHWEST
WN SWA SOUTHWEST

Decode Airline

The function identifier to decode an airline code or industry number is KAD
or Kindly Airline Decode. Adding the word ALL after the entry decodes the
airline with the complete name or names the airline operates under.

Activity: Decode Airline

1. Kindly Airline Decode QF.

KAD/QF

Response 081

KAD/QF
QF QFA QANTAS

2. Decode the airline industry number of 001.

KAD/001

Response KAD/BA/ALL

KAD/001
AA AAL AMERICAN AIR 001

3. Decode ALL for BA.

Response

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KAD/BA/ALL
BRITISH AIR
BRITISH AIRWAYS

All airlines do not have a 3-character code or an industry identification
number. Refer to INFO KAD/INFO KAC for more information.

Question/Answer

Q: What is the code for New Orleans, LA?
A: MSY

Q: What is the airline code for Swissair?
A: SR

Q: What airline is AI?
A: Air India

Q: What is the city name for SIN?
A: Singapore

Availability Explanation

Worldspan displays availability for all participating airlines. A participating
airline pays segment fees in return for flight availability.

When requesting availability for a specific airport (e.g., ORD), flights are
only displayed for that airport. If the city code is used in the availability entry
for a multi-airport city (e.g., CHI), all airports for that city code are displayed.
If the city code used in the entry is the same as one of the airport codes for
that city (e.g., HOU), only flights to that airport are displayed. Therefore, in
order to specify or tell the system to display availability for the city code, a
change symbol must follow the city code (e.g., HOU@).

To access availability, the function identifier (A) is followed by the date and
city codes, or the city codes and date, followed by the time, which is optional.

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Introduction to Worldspan Lesson: Availability

Activity: Availability

1. Access HELP AVAIL and review basic entries.

HELP AVAIL

2. Switch to the opposite window.

<F8>

3. Request availability for the 12th of next month from JFK to Los Angeles at
8AM. Spacing is used for clarity.

A 12MMM JFKLAX 8A

Review the availability display.

Sample Availability Display

(a) (b) (c) (d) (e) (f)

12JAN-WE-8A JFKLAX(NYCQLA) ET PT AC1

JFK ALTERNATE EWR HPN LGA/LAX ALTERNATE BUR LGB ONT SNA

(g)(h) (i) (j) (k) (l)(m)(n)(o)

1$FF 31 C4 Y4 B4 K4 L4 H4 T4 V4 JFKLAX- 800A1045A 747 0

2#AA 33 P7 J7 Y7 B7 H7 M7 Q7 V7 JFKLAX- 800A1125A 8 763 BB0

3#TW 885 F9 Y9 B9 Q9 K9 V9 T9 H9 JFKLAX- 800A1112A 7 757 BB0

4#UA 9 P9 A3 C9 Y9 B9 M9 H9 Q9 JFKLAX- 840A1144A 8 767 BB0

5#UA 1 P7 A2 C9 Y9 B9 M9 H9 Q9 JFKLAX- 715A1020A 8 767 BB0

6$NZ4901 P0 J4 Y4 B4 M4 K4 H4 V4 JFKLAX- 715A1025A 767 BB0

NZ4901 UNITED AIRLINES NZ4901 INTL ONL CNX/STP TFC

7$NZ4909 P2 J4 Y4 B4 M4 K4 H4 V4 JFKLAX- 845A1154A 767 BB0

NZ4909 UNITED AIRLINES NZ4909 INTL ONL CNX/STP TFC

8#AA 1 P7 J7 Y7 B7 H7 M7 Q7 V7 JFKLAX- 900A1212P 8 763 BB0

Label Description Example
a 12JAN Date of availability requested
b WE-8A Day of the week and requested departure
time
c JFKLAX Departure and arrival airport codes
d NYCQLA Departure and arrival city codes

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Label Description Example
e ET, PT
Departure and arrival time zones. (e.g., ET,
f AC1 CT, MT, PT, HT, AT) Other time zones are
indicated by double asterisks (**).
g1
h FF 31 The dash after the city pair indicates
i Y4 additional classes of service exist. A
j JFKLAX- maximum of eight classes of service are
k 800A 1045A displayed.
l5
m 747 Line numbers
n BB
o0 Airline code and flight number

Class of service and available seats to sell

City pair (a dash indicates additional classes
of service exist)

Departure and arrival times

On-time performance indicator (domestic
only)

Aircraft equipment

Meal service applies to first and coach
classes. One B indicates first class only.

Number of stops (Worldspan searches for
non-stop, direct, and connecting flights)

4. Access HELP AVAILC for an explanation of service codes and symbols.
HELP AVAILC

5. Access HELP EQP to decode aircraft equipment.
HELP EQP

6. Decode aircraft equipment 763.
HELP EQP763

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Response

763 - BOEING 767 (ALL SERIES) HELP EQP763

JET - 2 ENGINES - HOLDS BETWEEN 180 AND 290 PSGRS

7. Decode aircraft equipment AT7.

HELP EQPAT7

ATR - AEROSPATIALE/AERITALIA ATR 72 HELP EQPAT7

(ALL SERIES) TURBOPROP MULTI-ENGINE - 68 PSGRS

Availability Continuation Entries

Availability continuation entries are used to modify the initial availability
request.

Activity: Availability Continuation Entries

1. Access HELP AVAILCONT and review the entries.
HELP AVAILCONT

2. Switch to the opposite window.
<F8>

3. Enter A* to redisplay the last availability entry.
A*

The AD (availability down) entry displays additional availability during
the same time period.
4. Request additional availability.

AD

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5. To return to the previous availability display, enter AU (availability up).

AU
6. Enter AT for availability tomorrow.

AT
7. Enter AY for availability yesterday. AY displays the day before the

original availability request.

AY
8. Change the time to 3PM.

A3P
9. Change the date to the 15th.

A15MMM
10. Request Delta Air Lines availability only.

A-DL
11. Request availability for all airlines.

A-YY
12. Switch to the opposite window.

<F8>
13. Display the HELP AVAILCONT page and move to the bottom of the

page.

HELP AVAILCONT
MB

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14. Tab to HELP A/R and review return availability entries.
HELP A/R

15. Switch to the opposite window.
<F8>

16. Request return availability for the 19th.
A/R19MMM

When a time is not specified for the return request, the default is 9A.
17. Display additional classes of service.

AC2
18. Return to original window.

AC1
Flight Service Information

Information regarding the times and services offered on a specific flight can
be requested from an availability display, from an itinerary, or by specific
flight number.

Activity: Flight Service Information

1. Access HELP FLTSVC and review the entries.
HELP FLTSVC

2. Switch to the opposite window.
<F8>

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3. Request availability the 15th of next month from DFW to LAX at 8AM on
American Airlines.
A15MMMDFWLAX8A-AA

4. Request flight service information for line 1 and review the display.
V$1

5. Request flight service information for AA2409 tomorrow.
V*AA2409/DDMMM

6. View EQUIP Decode for 737.

HELP EQP 737

Selling Flight Segments

A flight is sold from an availability display or by making a manual sell entry,
sometimes referred to as a long sell.
Selling a Single Segment from Availability

The function identifier to sell a flight is zero (0), followed by the number of
requested seats, the class of service, and the segment number.

Activity: Sell from Availability

1. Access HELP 0AVAIL and review basic entries to sell flight segments.
HELP 0AVAIL

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Introduction to Worldspan Lesson: Availability

2. Switch to the opposite window.

<F8>
3. Request availability for the 11th of next month from Salt Lake City to

DFW at 6PM.

A11MMMSLCDFW6P

4. Sell 1 Y seat on a Delta Air Lines flight.

01YX
(X = LINE NUMBER)

5. Request return availability 3 days later at 4PM.

A/R3D4P

6. Move down to review the end of non stop and direct flights. Review
connecting flights.

AD

7. Move top to sell a direct flight.

AT

8. Sell 1 Y seat on a Delta Air Lines flight.

01YX
(X = LINE NUMBER)

9. Enter *I to display the itinerary.

*I

The action/advice code is SS. Upon end transaction, the action/advice
code changes to HK.

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10. Enter I to ignore the PNR.

I

Selling Connecting Segments

Connecting flights are sold from availability. The number of seats is entered
only once. The class of service and line numbers is specified for each flight
requested, or an asterisk can be used to sell the second line of the connection.
An X is appended to the second segment when a connection is sold.

Activity: Selling Connecting Segments

1. Request availability for the 21st of next month from Pittsburgh to Omaha at
2PM.

A 21MMM PITOMA 2P
The United Airlines flights display the departure and arrival city on the 1st
segment, but the connecting segment displays only the arrival city.

2. Sell 2 Y seats from a United connection, using the asterisk.

02YX*
(X = LINE NUMBER)

The number of seats and class of service is specified only once.

3. Request return availability 2 days later.

A/R2D

4. Sell a United Airlines connecting flight with one segment in first class and
the other segment in Y.

02FXYX OR 02YXFX

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Introduction to Worldspan Lesson: Availability

(X = LINE NUMBER)
An asterisk cannot be used in the above sell entry because different
classes of service are being sold.
5. Display the itinerary.

*I
6. Ignore the PNR.

I
Selling an ARNK

If an itinerary segment stops at a location that is not the same as the beginning
location of the next itinerary segment, it is referred to as a surface segment. It
is indicated in the itinerary with an ARNK, Arrival Not Known. To maintain
segment continuity, add the ARNK to the PNR by pressing the ARNK
function key, <F3>, or enter 0A.

Activity: Selling an ARNK

1. Request availability for the 18th of next month from Atlanta to PIT at 9AM
on Delta.

A 18MMM ATLPIT 9A-DL

2. Sell 1 Y seat from line 1.

01Y1

3. Add an ARNK segment using the function key.

<F3>

Segment 2 displays ARNK.

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4. Request availability for the 22nd of next month from PHL to Atlanta at 1P
on Delta.

A 22MMM PHLATL 1P-DL

5. Sell 1 Y seat from line 1.

01Y1

6. Ignore the PNR.

I

AccessPlus

AccessPlus is a communications package encompassing four programs:

• Direct Response
• Direct Access
• Direct Sell
• Airline Source

These four programs represent a hierarchy within AccessPlus. Direct
Response is the first level. An airline is not required to participate in Direct
Response prior to participating in Direct Access. An airline that is a Direct
Sell participant must also be Direct Access and any airline that is an Airline
Source participant must be a Direct Access and Direct Sell participant.

Using the AccessPlus programs, Direct Access, Direct Sell and Airline
Source assures accuracy of flight availability and guarantees the segments
sold with an AccessPlus indicator.

AccesPlus applies to Car and Hotel entries learned in future lessons.

AccessPlus Advantages

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Introduction to Worldspan Lesson: Availability

An advantage to using AccessPlus is all flights sold as Direct Access or
Direct Sell are guaranteed. The airline has agreed to accept all sales shown
available at the time of booking, and should not respond with US or UC
action/advice codes on any AccessPlus booking.

Other advantages include last seat availability displays; via Direct Sell, the
booking is made directly from the airlines system, the seats are guaranteed,
and a positive acknowledgment received on Direct Sell bookings.

Activity: AccessPlus Participants

Access HELP APAIR and review the airline AccessPlus participants.
HELP APAIR

Airline Source

All Airline Source participants participate in Direct Sell and Direct Access.

When a Worldspan availability entry is made, a request for the flight status,
class of service, and seat count are generated to the Airline Source participant
in the availability. The flight status from the Airline Source participant's
database is sent to Worldspan and displayed with other airlines whose
availability is shown from Worldspan’s database.

Airline Source benefits are:
• Full service, Direct Access and Direct Sell features.
• Worldspan queries the airline for status and classes of service available.
• Airline Source indicator # precedes flight segments in the availability

display.
• Direct Sell indicator $ appended to each sold segment.
• Last seat availability on real-time basis.

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Lesson: Availability Introduction to Worldspan

• No additional keystrokes required for Airline Source availability.
• Booking is guaranteed if the space is sold via the Direct Sell link and the $

indicator is appended to the sold segment.

Since Airline Source participants must also be Direct Sell participants, any
sell entry sells directly from the airline's database and a positive
acknowledgment is attached to the Worldspan PNR.

Airline Source is seamless availability through a direct connection with a
participant’s inventory. The product combines Direct Access and Direct Sell
products and eliminates the need to use Direct Access availability.

Activity: Airline Source

Request availability for the 19th of next month from ATL to Newark Airport
at 8AM.

A 19MMM ATLEWR 8A
The # precedes Continental and Delta’s airline code to indicate they are
Airline Source participants.

Direct Sell

Direct Sell provides the capability of selling space in an AccessPlus airline's
system using Worldspan entries. All Direct Sell participants have a dedicated
link with Worldspan allowing messages to bypass ARINC/SITA and generate
directly to the airline, speeding the response time.

Direct Sell benefits are:
• Full service and Direct Access features.
• Inventory decrements in the airline's system as space is sold.
• The Direct Sell indicator $ precedes flight segments in the availability

display.
• Direct Sell indicator $ appended to each sold segment.
• A positive acknowledgment with the record locator is sent from the airline

and stored in the Worldspan PNR.
• The booking is guaranteed if the $ indicator follows the sold segment.

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Introduction to Worldspan Lesson: Availability

Activity: Direct Sell

1. Request availability for the 19th of next month from ATL to Montego Bay
at 10AM.

A19MMMATLMBJ10A

2. Sell one seat on a Direct Sell participant.

01YX
(X = SEGMENT NUMBER)
The $ appends to the end of the segment.

3. Ignore the PNR.

I

Direct Access

Direct Access provides the capability of accessing an airline's database.
Direct Access enables Worldspan to obtain last seat availability and
participants are noted with an * (asterisk) in an availability display, prior to
the airline code.

All Direct Access entries include a change symbol, the 2-character airline
code, and another change symbol. After the initial entry, all continuation
entries can be preceded by a @ only.

There are several differences with Direct Access availability:
• The airline name appears on the first line.
• Line numbers start with 11 instead of 1.
• The maximum number of available seats can be 4, 7, or 9 depending on

the airline's AccessPlus programming.

Direct Access benefits are:
• An * (asterisk) precedes flight segments in the availability display.

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Lesson: Availability Introduction to Worldspan

• An * (asterisk) is appended to sold segments.
• The booking is guaranteed.
• Capability to display information from the airline system including

schedules, availability, flight information, fares, fare rules, GRS pages,

seat maps, and PNRs.
• Since Direct Access programming does not involve the placement of an

airline record locator in the Worldspan PNR, Direct Access participants

can choose to participate in Direct Response.

Activity: Direct Access

1. Request availability for the 15th of next month from LAX to Sydney,
Australia at 8AM on Qantas.

A 15MMM LAXSYD 8A-QF

Worldspan availability displays because Direct Access was not requested.

2. Use a continuation entry to change the availability display to Direct
Access for Qantas.

A@QF

3. Sell 1 Y seat from segment 11.

01Y11

An asterisk appended to the end of the sold segment indicates the booking
is guaranteed once end transaction occurs. If the flight is not sold through
Direct Access it is not guaranteed.

4. Switch to the opposite window.

<F8>

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Introduction to Worldspan Lesson: Availability

5. Access HELP QFSUB to review other Direct Access continuation entries
for Qantas.
HELP QF SUB
The change symbol must precede every entry to maintain Direct Access.

6. Ignore the PNR.
I

Direct Response

Airlines participate in Direct Response, which assures the subscriber the PNR
is received by the airline. When an air segment is sold on a Direct Response
participant, an indicator of P, pending, is displayed at the end of the segment.

Upon receipt of a response from the airline via teletype, the indicator is
changed from P to A, indicating an acknowledgment from the airline. The
acknowledgment appears in the PNR, but is suppressed from view.

A Direct Response acknowledgment indicates the airline has received the
PNR, but does not indicate the space is guaranteed. The airline can ship a US
or UC action/advice code up to 12 hours after the PNR is created. The
exception is American Airlines, who can ship a message up to 24 hours after
the PNR is created.

If an airline is an AccessPlus participant as well as Direct Response, the
Direct Response indicators, P and A, are not displayed at the end of the
itinerary segment. On Direct Access airlines, the * indicator is displayed at
the end of the segment, and on Direct Sell airlines, the $ indicator is
displayed.

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Lesson: Availability Introduction to Worldspan

Activity: Direct Response

1. Access HELP DRPART and review the Direct Response participants.
HELP DRPART

2. Access INFO *DR and review a Direct Response locator.
INFO *DR

Additional Availability Topics

Worldspan recommends agents increase their knowledge and skills by
completing the related tutorials in the Worldspan Training page in Worldspan
Go!, then select e-Learning
Time Display

Time Display entries is used to find the time for a specific city, to find the
difference in time between two cities, or find the time for a specific SID.

Activity: Time Display

1. Access HELP TIME, tab to HELP KCD*, and review entries.
HELP TIME
HELP KCD*

2. Switch to the opposite window.
<F8>

3. Access the time for SID 1ZA.

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Introduction to Worldspan Lesson: Availability

KCD1ZA

Response

FROM SYS: 00 HOURS
FROM GMT: -05 HOURS
FROM CGA: 00 HOURS
SUBSCRIBER 1ZA TIME: 09.47 AM
TIME ZONE SAME AS CITY ATL

4. Access the local time for Los Angeles.

KCD*LAX

Response

THE LOCAL TIME IN LAX IS 6:48AM TUESDAY 23NOV

LAX US PST OBSERVES DAYLIGHT SAVINGS

LATITUDE 33 DEG 56 MIN 00 SEC NORTH

LONGITUDE 118 DEG 24 MIN 00 SEC WEST

EFFECTIVE DATE DIFFERENCE FROM GMT
02APR00 - 7.00
29OCT00 - 8.00
01APR01 - 7.00
OPEN - 8.00

5. Access the time difference between San Francisco and Boston.

KCD*SFO/BOS

Response 23NOV
23NOV
KCD*SFO/BOS
THE LOCAL TIME IN SFO IS 6:50AM TUESDAY
THE LOCAL TIME IN BOS IS 9:50AM TUESDAY
SFO IS -3.0 HOURS FROM BOS

Minimum Connection Time

The Minimum Connection Time (MCT) display contains all the published
minimum connection times for cities and airports worldwide. MCT
information is updated on a monthly basis according to information received
from the Official Airline Guide (OAG) electronically. Standard connection

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Lesson: Availability Introduction to Worldspan

times at specific airports, between airports, between airlines, and exceptions
to the standards are displayed.

Activity: Minimum Connection Time

1. Access HELP TIME, tab to Minimum Connecting Time, and review
entries.

HELP TIME
HELP KEC

2. Access the standard minimum connecting time in Charlotte.

KEC*CLT

Response ** EXCEPTIONS EXIST **
DD DI ID II
KEC*CLT 040 060 060 060

STANDARD: CLT

**END OF DISPLAY**

Review the connecting types; DD (domestic to domestic), DI (domestic
to international), ID (international to domestic), and II (international to
international).

3. Access the standard minimum connecting time at JFK.

KEC*JFK

Response ** EXCEPTIONS EXIST **
DD DI ID II
KEC*JFK 060 075 105 120
180 180 210 210
STANDARD: JFK 180 180 210 210
INTER-AIRPORT: EWR TO JFK 120 150 150 180
JFK TO EWR 120 120 180 180
JFK TO LGA
LGA TO JFK

**END OF DISPLAY**

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Introduction to Worldspan Lesson: Availability

Display Minimum Connect Time for Specific Segments

Minimum connect time can be determined for specific connecting flights in a
PNR or in availability.

A VCT (View Connection Time) entry can also be made from the availability
screen to display the connect time used to construct a specific connection.

Activity: Minimum Connect Time for Specific Segments

1. Access HELP VCT* and review the entries.

HELP VCT*

Display Terminal Information

Terminal information provides a list of airlines serving a particular terminal at
an airport.

Activity: Display Terminal Information

1. Access HELP KEC* and move down to review terminal entries.

HELP KEC*
MD

2. Access terminal information for airlines serving Minneapolis.

KEC*T-MSP

Response

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KEC*T-MSP TERMINAL AIRLINES
AIRPORT CODE H SY
L AA AC AF AM AS CA
MSP CH CO CP DL FI F9
HP IB* KL LH NJ NW
OK OS SK TW UA US
XJ

If an airline services more than one terminal at the same airport an
asterisk (*) follows the airline code. If terminal information does not
exist, an error response is returned.

Selling Memo Segments from Availability

The Memo Segment sell entry provides the capability of entering segments
booked directly with another airline, OAL, into a PNR for pricing and
ticketing.

Activity: Selling Memo Segments from Availability

1. Access HELP 0MAN and review manual air segment sell entries.
HELP 0MAN

2. Switch to the opposite window.
<F8>

3. Request availability for the 12th of next month from DFW to ORD at
10AM on American Airlines®.
A 12MMM DFWORD 10A-AA

4. Sell one coach seat as a memo segment.
01Y1@MK

Claim PNRs are discussed later in the course.

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5. Request return availability for the 16th of next month at 2PM.
A/R16MMM2P

6. Sell one coach seat as a memo segment.
01Y1@MK

7. Display the itinerary.
*I

The action/advice code for the American flights are MK.
8. Ignore the PNR.

I
Manual Sell

When using a long sell entry, Worldspan verifies the flight information
against the Worldspan schedule database. If all information matches the
database, Worldspan attaches the flight times to the sold segment.

If the flight number, date, departure, or arrival city is invalid, an error
response is returned.

Activity: Manual Sell

1. Long sell NW455 in Y class for the 24th of next month Memphis to
Minneapolis for one person.

0 NW455 Y 24MMM MEMMSP NN1

2. Long sell NW945 in Y class for the 26th of next month Minneapolis to
Seattle for one person.

0 NW945 Y 26MMM MSPSEA NN1

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The action code NN becomes SS when sold.
3. Ignore the PNR.

I

Manual Memo Segment Sell

A memo segment can be added to an itinerary without first displaying
availability. This is referred to as a manual sell entry.

Activity: Manual Memo Segment Sell

1. Manually sell DL 1036 in Y class for the 16th of next month from SEA to
DFW for one person as a memo segment.

0 DL1036 Y 16MMM SEADFW MK1

Worldspan verifies the flight information against the Worldspan
schedule database. If all information matches the database, Worldspan
attaches the flight times to the sold segment.
2. Manually sell DL 541 in Y class for the 18th of next month from DFW to
SEA for one person as a memo segment.

0 DL 541 Y 18MMM DFWSEA MK1

3. Ignore the PNR.

I

Page 5-28 01/02

Introduction to Worldspan Lesson: Availability

Selling HK Segments

If a PNR contains active segments, any segments sold directly with the airline
should be entered using HK followed by the airline code. An HK segment
generates a message to the OAL showing the segment(s) are already Holding
Confirmed with the airline. This also allows seat assignments to be requested
and boarding passes to be issued, if applicable.

PNRs built with the HK status must match the airline's PNR, or duplicate
space is booked. This can cause the airline to cancel all space. The name
field, including titles, and all itinerary segments must match exactly in order
to assure that the records match on the airline's side.

Activity: Selling HK Segments

1. Access HELP 0HK and review entries.

HELP 0HK

2. Switch to the opposite window.

<F8>

3. Request availability for the 21st of next month from Charlotte to Pittsburgh
at 8AM on US Air.

A 21MMM CLTPIT 8A-US

4. Sell one Y seat on segment 1 as an HK, using US as the airline identifier.

01Y1@HK-US

When using HK or HL action codes, an airline identifier of a dash and 1
to 7 characters must be used with the sell entry.

5. Request return availability 3 days later at 2PM.

A/R3D2P

01/02 Page 5-29

Lesson: Availability Introduction to Worldspan

6. Sell one Y seat on segment 1 as an HK, using US as the airline identifier.
01Y1@HK-US

7. Ignore the PNR.
I

Manual Sell Entries for HK Space

An HK segment can be added to an itinerary without first displaying
availability. This is referred to as a manual sell entry.

Activity: Manual Sell Entries for HK Space

1. Manually sell DL 1053 Y 27th of next month from Salt Lake City to LAX
for one person as an HK, using DL356 as the airline identifier.

0 DL1053 Y 27MMM SLCLAXHK1-DL356

Worldspan verifies the flight information against the Worldspan schedule
database. If all information matches the database, Worldspan attaches the
flight time to the sold segment.
2. Manually sell DL 1512 Y 29th of next month from LAX to Salt Lake City
for one person as an HK, using DL356 as the airline identifier.

0 DL1512 Y 29MMM LAXSLCHK1-DL356

3. Ignore the PNR.

I

Page 5-30 01/02