Why Choose Nerdware Teams

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“Innovation needs to be part of your culture. Consumers are
transforming faster than we are, and if we dont catch up,
we’re in trouble.”
Ian Schafer

2 All you need to know | Nerdware

ENVIRONMENT

Nerdware Teams is a cloud-hosted solution
with multiple servers across a variety of
international locations. We use best of
breed cloud technologies to enable scale
and growth to meet the ongoing demands of
our customers, and maintain high levels of
uptime.

In case of any problems or emergencies, our
on-site support team is available on a
24 x 7 x 365 basis.

Nerdware Teams customers enjoy peace of
mind through our full service management
offering, which ensures that the environment
performs in top condition with limited or no
client involvement. With full monitoring of
both hardware and server software, should
a problem occur, one of our skilled support
engineers will proactively address and resolve
most issues, and will only contact you should
your input be necessary to solve a particular
problem.

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Element Description Lite Standard Advanced Custom

Number of This is an approximate number of customers or prospects you can reach with this solution. 10,000 75,000 150,000 Custom
Customers Note that the final number is dependant on your mix of channels, so please chat to our 2 5 10 50
Admin Seats sales team if you're unsure.
(Up to) 2 2 5 20
When a user logs into the Nerdware Teams platform, they use a seat. When they logout, the 1 2 5 20
Support Seats seat is freed up for others to use. You can have as many accounts as you wish, but with a 5 5 10 30
Linked Do- 10-seat license, only 10 users (including Client, agency staff and Nerdware support) can
mains login at any one time R0.30 per R0.27 per R0.25 per Custom
Social Media Credits Credits Credits per
Services Number of registered administrators who can log support requests with Nerdware Support 3 Users Credits
Services. 16 5 Users
SMS - 12 50 Users
The number of domain names (excluding sub-domains) that can be linked to the Teams 25Gb
service. Our service includes registration and management of the domains on your behalf. 4
(.co.uk, .co.za, .com, .net, .mobi.) 10Gb

A service is a managed social network account. A service links to a single social media -
account, such as a Facebook page or Twitter feed. 10 services therefore means you can Level 1
manage up to 10 social media accounts through Nerdware. When managing a Facebook
account via Nerdware you will also have access to manage your Facebook tab content Yes
through your Nerdware Teams setup (up to 10 tabs per linked Facebook account). Manag- 12
ing Facebook tabs is as simple as editing a content page, and includes the ability to collect Months
data through competitions, polls and forms. R8,750.00

SMS Campaign feature including MT and MO numbers, STOP reply function, and allocated
SMS credits per month. Set up fee of R2,500 applicable.

User Training At Clients offices over contract period. 2 Users 12 24
Support re- Number of working hours for first response 24
sponse time - 50Gb 3000Gb
Account Man- Strategy & reporting meetings per year 5Gb
agement 20Gb 1200Gb
Data Transfer The maximum amount of data you expect us to deliver in any given month. 2Gb
Allocation Quarterly Monthly
Threshold The maximum amount of data we need to store for you overall -
Storage Space Level 1 Level 2 Level 3
Allocation Nerdware will provide an additional layer of protection on the network, and will be monitor-
Threshold ing and auditing the environment on your behalf to ensure that the service is as secure as Yes Yes Yes
Security Audits it can be. 12
Indicates the level of support Nerdware will offer for your 3rd party app integration services. Months
"3rd Party Level 1 - 48-hour email notification to designated contacts on changes to IP or DNS R4,950.00
Integration settings
Support/ Level 2 - As per Level 1, but with service availability tests every 5 minutes, and automatic
escalation to support on failure of Nerdware network
API Access Level 3 - As per Level 1 and 2, but with application response detection, and support escala-
tion via phone/Skype
Contract Nerdware provides your designated developers with access to any data we collect on your
Period behalf, via a secure API.
Monthly
12 12
Months Months

R12,500.00 Custom

*Prices indicated exclude VAT. *Invoices will be issue by Nerdware Teams in electronic format. *SMS credits are to be paid for in full prior to issuing credits.

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“Perfection is achieved, not when there is nothing more to
add, but when there is nothing left to take away.”
Antoine de Saint-Exupéry

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Digital Marketing and Development Gurus

Block B, 150 Rivonia Road
Sandton, South Africa
+27 (0) 11 787 7666
[email protected]
www.nerdw.com

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