Level Guides, Position Descriptions and Global Grades ...

Level Guides, Position Descriptions
and Global Grades

Level Guides, Position Descriptions and Global Grades

Introduction

This section includes the following:

• Level Guides
set forth the criteria (i.e., the experience, education, skills, duties/tasks, and supervision given/received)
typically used to distinguish between or among the various levels of a job.

• Position Descriptions
include the current benchmark job description used by participants to facilitate job matching.

• Global Grades
are the end result of a systematic approach developed by Watson Wyatt Worldwide. They were designed to
support survey job matching on a consistent worldwide basis. The structure has been applied to each job and
job family currently found in this survey. Included is a map which diagrams the structure.

Level Guides, Position Descriptions
and Global Grades

Level Guides

Level Guide PROF4

Experience Knowledge Responsibilities Usually Reports to

Level 1 - Entry/Junior Knows fundamental concepts, Using established procedures and working under immediate Lead Level
practices and procedures of supervision, performs assigned tasks.
0-2 years professional particular field of Work is routine and instructions are usually detailed. Lead Level
experience. specialization. Little evaluation, originality or ingenuity is required.
For legal positions, may prepare briefs and documents or Lead Level or
Entry level for employees draw up contracts for review and evaluation by others. Middle
with Bachelor's Degree or Management
equivalent. Under supervision, performs work that is varied and that
may be somewhat difficult in character, but usually involves Upper Middle
OR limited responsibility. Management or
Some evaluation, originality or ingenuity is required. Top Management
For legal positions, those
with J.D. or LL.B. or Usually works with minimum supervision, conferring with
equivalent superior on unusual matters.
May be assisted by Entry/Junior or Intermediate Level
Level 2 - Intermediate Knows and applies the personnel.
fundamental concepts, Assignments are broad in nature, usually requiring
2-5 years professional practices and procedures of originality and ingenuity.
experience. particular field of Has appreciable latitude for unreviewed action or decision.
specialization. For legal positions, acts in advisory capacity, making
recommendations which may have an important bearing on
Level 3 - Senior Possesses and applies a broad the conduct of the organization’s business.
knowledge of principles,
5-8 years professional practices, and procedures of Under general supervision, plans, conducts and supervises
experience. particular field of assignments. Reviews progress and evaluates results. In
specialization to the legal setting, conducts and supervises broad legal
Fully competent completion of difficult assignments, necessitating ability to evaluate matters which
professional - the first assignments. may have a major bearing on the conduct of the
career level in the ladder organization’s business.
For legal positions, specializes Plans and assigns personnel for given projects or tasks.
(i.e., it is expected that all in a particular area, such as Assists with the review and evaluation of personnel
competent professionals will reach litigation, tax, patent, etc. performance.
this level). Interprets and applies organization policy.
Recommends changes in procedures.
Level 4 - Lead Possesses and applies Operates with substantial latitude for unreviewed action or
comprehensive knowledge of decision.
More than 8 years particular field of Reviews progress with management.
professional experience. specialization to the
completion of complex
Management is typically the assignments.
next higher level.
For legal positions, is fully
qualified in a particular area,
such as in litigation, tax,
patent, etc.

Level Guides, Position Descriptions
and Global Grades

Level Guide PROF5

Experience Knowledge Responsibilities Usually Reports to

Level 1 - Entry/Junior Knows fundamental concepts, Using established procedures and working under immediate Senior or Lead
practices and procedures of supervision, performs assigned tasks. Level
0-1 year professional particular field of Work is routine and instructions are usually detailed.
experience. specialization. Little evaluation, originality or ingenuity is required. Senior or Lead
Level
Entry level for employees Under supervision, performs work that is varied and that
with Bachelor's Degree or may be somewhat difficult in character, but usually involves Lead or Top
equivalent. limited responsibility. Technical
Some evaluation, originality or ingenuity is required. Specialist Level
Level 2 - Intermediate Knows and applies the
fundamental concepts, Usually works with minimum supervision, conferring with Top Technical
1-3 years professional practices and procedures of superior on unusual matters. Specialist or
experience. particular field of May be assisted by Entry/Junior or Intermediate Level Middle
specialization. personnel. Management
Assignments are broad in nature, usually requiring
Level 3 - Senior Possesses and applies a broad originality and ingenuity. Upper Middle
knowledge of principles, Has appreciable latitude for unreviewed action or decision. Management or
3-5 years professional practices, and procedures of Top Management
experience. particular field of Under general supervision, plans, conducts and may
specialization to the supervise assignments. Reviews progress and evaluates
Fully competent completion of moderately results.
professional - the first difficult assignments. May train junior level personnel in technical complexities of
career level in the ladder assigned work.
Recommends changes in procedures.
(i.e., it is expected that all Operates with substantial latitude for unreviewed action or
competent professionals will reach decision.
this level). Reviews progress with management.

Level 4 - Lead Possesses and applies Plans, conducts and supervises assignments, generally
comprehensive knowledge of involving the larger and more important projects or more
5-8 years professional particular field of than one project.
experience. specialization to the Reviews progress and evaluates results.
completion of difficult Schedules and may supervise project work.
assignments. Assists with the review and evaluation of personnel
performance.
Level 5 - Top Technical Specialist May act in liaison capacity with other departments,
divisions, and organizations.
More than 8 years Possesses and applies Evaluates progress and results and recommends major
changes in procedures.
professional experience. comprehensive knowledge of Operates with considerable latitude for unreviewed action or
decision.
May be a first level particular field of
supervisory position. specialization to the
completion of difficult
Management is typically the assignments.
next higher level.
Has well-developed leadership

qualities.

Level Guides, Position Descriptions
and Global Grades

Level Guide PROF6

Experience Knowledge Responsibilities Usually Reports to

Level 1 - Entry/Junior Knows fundamental concepts, Using established procedures and working under immediate Lead Level
practices and procedures of supervision, performs assigned tasks.
0-1 year professional particular field of Work is routine and instructions are usually detailed. Lead Level or First
experience. Entry level for specialization. Little evaluation, originality or ingenuity is required. Level Management
employees with Bachelor's
Degree or equivalent. Under supervision, performs work that is varied and that Lead/Section Head
may be somewhat difficult in character, but usually involves Level or
Level 2 - Intermediate Knows and applies the limited responsibility. First Level
fundamental concepts, Some evaluation, originality or ingenuity is required. Management
1-3 years professional practices and procedures of
experience. particular field of Usually works with minimum supervision, conferring with Middle
specialization. superior on unusual matters. Management
Level 3 - Senior May be assisted by Entry/Junior or Intermediate Level
Possesses and applies a broad personnel. Upper Middle
3-5 years professional knowledge of principles, Assignments are broad in nature, requiring originality and Management
experience. practices, and procedures of ingenuity. or
Fully competent particular field of Has appreciable latitude for unreviewed action or decision. Top Management
professional - the first specialization to the
career level in the ladder completion of difficult Under general supervision, plans, conducts and supervises Reports in many
assignments. assignments. Reviews progress and evaluates results. instances to
(i.e., it is expected that all competent Plans and assigns personnel for given projects or tasks. Laboratory
professionals will reach this level). Recommends changes in procedures. Department Head
Operates with substantial latitude for unreviewed action or or Manager Level
Level 4 - Lead Possesses and applies decision. Manager Level
comprehensive knowledge of Reviews progress with management. or
5-8 years professional particular field of Top Research or
experience. specialization to the Plans and conducts assignments, generally involving the Laboratory
completion of complex larger and more important projects or more than one project. Executive
(Many firms have professional assignments. Reviews progress and evaluates results.
positions above this level; however, May lead or direct projects.
First Level Management is typically May cross fields. Assists with the review and evaluation of personnel
the next step.) performance.
May act in liaison capacity with other departments,
Level 5 - Senior Staff Specialist divisions, and organizations.
Evaluates progress and results and recommends major
More than 8 years Possesses and applies changes in procedures.
Operates with considerable latitude for unreviewed action or
professional experience. comprehensive knowledge of decision.

Management is typically the particular field of There may be more emphasis on personally conducting
next higher level. specialization to the important and complex technical investigations.
completion of significant There may be less project direction responsibility.
May serve as advisor to lower level personnel.
assignments.
Plans, conducts and directs research and/or development
Has well-developed leadership work on complex projects necessitating the origination and
application of new and unique approaches.
qualities. Plans and directs projects and supplies technical inspiration,
leadership and consultation to professional co-workers.
Crosses fields. May represent the organization in outside discussions and
technical forums.
R&D Personnel Only Assignments necessitate Generally works with wide latitude for unreviewed action or
advanced knowledge. decision.
Employees usually have an
advanced degree in field of
specialization.

Level 6 - Consulting Engineer Scientist

More than 10 years Possesses and applies an

increasingly responsible advanced knowledge of

professional experience. particular field of

Normally holds an advanced specialization to the
degree in field of completion of projects of
specialization, usually at the major complexity.

Ph.D. level. Must have achieved

recognized standing in

professional field through

original contribution.

Level Guides, Position Descriptions
and Global Grades

Level Guide SUPP3

Experience Skill Duties and Tasks Supervision Given and Received

Level 1 - Junior Applies basic skills and may Duties and tasks are standardized. Works under direct supervision and
develop advanced skills using Resolves routine questions and follows standard procedures and
0-2 years of experience in position tools and equipment problems, and refers more complex written instructions to accomplish
or specialization. appropriate for the position or issues to higher levels. assigned tasks.
specialization.
Works under minimal supervision.
Level 2 - Intermediate Applies some advanced skills Duties and tasks are frequently May assist in orienting and training
to the position or nonroutine. Resolves most questions lower level employees.
2-5 years of experience in position specialization. May adapt and problems, and refers only the
or specialization. procedures, processes, tools, most complex issues to higher levels. Works under general supervision.
equipment and techniques to Relies on experience and judgment to
meet the more complex plan and accomplish assigned tasks
requirements of the position. and goals.
May orient, train, assign and check
Level 3 - Senior Applies advanced skills to the Duties and tasks reflect substantial the work of lower level employees.
position or specialization. variety and complexity. Assignments May be designated as "lead" worker.
5 or more years of experience in Adapts procedures, are broad in nature and usually
position or specialization. processes, tools, equipment require originality and ingenuity.
and techniques to accomplish May serve as a resource to others in
the requirements of the the resolution of complex problems
position. and issues.

Level Guides, Position Descriptions
and Global Grades

Level Guide SUPV3

Nature of Supervision Employees Supervised Responsibilities

Level 1 - Descriptive Titles: Working Supervisor, Group Leader, Lead Person

Incumbents at this level “lead and direct” a group of two or “Lead and direct” Coordinates the day-to-day operations of a group of
more individuals. There is virtually no authority for responsibility may be for employees. “Leading and directing” is usually
personnel actions normally associated with full supervisory either nonexempt or restricted to assigning, monitoring and reviewing
status (e.g., salary increases, promotions, performance reviews, disciplinary exempt employees. progress and accuracy of work, directing efforts and
providing technical guidance on more complex
actions). issues.

FLSA classification is typically the same as
subordinate employees, and most of the work time is

spent performing many of the same duties.

Level 2 - Descriptive Titles: Supervisor, Unit Supervisor, Foreperson

This is the first level of full supervision. Incumbents may The subordinate group may Oversees the day-to-day operations of a group of
initiate and communicate a variety of personnel actions (e.g., be nonexempt and/or employees. Responsible for training and development
exempt. of subordinate staff, estimating personnel needs,
employment, termination, performance and salary reviews, disciplinary assigning work, meeting completion dates,
actions, scheduling and/or approving overtime). interpreting and ensuring consistent application of
organizational policies.
Generally, the subordinate group performs a single task or
multiple, but closely related tasks. Under FLSA, incumbents in this position meet the
criteria for exempt status.
Supervision is provided directly or through group leaders
(Level 1 supervisors).

Plant supervisors at this level generally supervise only one
shift and/or area of the plant.

Level 3 - Descriptive Titles: Senior Supervisor, General Foreperson, Assistant Manager/Department Head

This is the highest level of supervisor. In some The subordinate group may Provides leadership, coaching, and mentoring to

organizations, incumbents in this position may be consist of Level 1 and 2 subordinate group.

considered middle or lower middle management. supervisors and/or non- In addition to Level 2 responsibilities, supervisors at
supervisory employees this level have impact on budgeting, controlling costs,
The subordinate group will generally possess a wide variety engaged in a wide variety planning, scheduling, and procedural change.
of skills and/or knowledge, performing somewhat complex of often complex tasks.
to very complex tasks. Employee pay, within the

subordinate group, may vary considerably. In some staff positions, a

Plant supervisors at this level generally supervise more than function (with no subordinate
staff) may be managed.
one shift and/or area of the plant.

Level Guides, Position Descriptions
and Global Grades

Position Descriptions

Pos. Executive
Code
Chief Information Officer/Top IT Executive Global Grade(s): 18-19
1600

Directs and coordinates information systems planning and functions, including all phases of systems design, programming,
installation and operations. Reviews and evaluates project feasibility studies based on management's requirements and
priorities, and implements the installation and operation of information systems and equipment.

1605 Top Telecommunications Executive Global Grade(s): 15-17

Plans, develops and directs all aspects of the organization's voice and data communication networks. Oversees the planning,

design, installation and maintenance of networks in support of information systems. Develops plans to ensure that the

organization's long-term telecommunication needs are identified and met.

1620 Top Business Technologist Global Grade(s): 15-17

The incumbent generally possesses advanced knowledge of both Information Technology and general management and is

responsible for the integration of new or existing technology(ies) into business operations. Participates in and/or is

responsible for the long-term technical strategy of the organization. May serve as interface between management and the IT

function. NOT RESPONSIBLE FOR THE DAY-TO-DAY OPERATIONS OF THE IT FUNCTION.

2007 Top Data Warehouse Executive Global Grade(s): 15-17

Directs the overall day-to-day operations as well as the strategic direction of the data warehouse function. Coordinates user

needs with Corporate IT and line management. Responsible for the efficient processing of incoming and outgoing data.

2730 Top e-Commerce Executive Global Grade(s): 16-19

Directs a cross-functional management team responsible for the development and management of e-Commerce projects.

Responsible for concept development, strategizing, planning, implementation, and coordinating of e-Commerce marketing

initiatives. Effectively presents the company's products and/or services to target audience. Responsible for on-line

assortment, pricing, promotions, and product presentation. Tracks and reports on the effectiveness of Internet marketing

success and appeal. Analyzes web service usage trends to improve and/or add functionality. Manages relationships with

external Internet business partners.

2740 Top Web Content/Studio Executive Global Grade(s): 15-17

Responsible for alignment of studio activities with corporate strategy. Directs the activities of a studio or business unit that

may include product producers, multi-media and marketing personnel. Held accountable for profit and revenue goals.

1631 Top IT Security Executive Global Grade(s): 15-17

Develops, implements, and directs the organization's information technology security program, consistent with policies that

support business objectives and requirements. Implements processes to identify and mitigate information risks within the

organization. Ensures and monitors security compliance as it relates to changes in legislation. May develop and implement

disaster recovery programs.

General Information Technology Management

1630 Top IT Operations Executive Global Grade(s): 15-17

Assists the Top Information Technology Executive in providing strategic and operational direction for planning, designing,

implementing and maintaining the organization's information technology infrastructure. Works with internal

departments/units to identify opportunities to improve and refine services to meet their needs. Participates in the

investigation, selection, and operation of information systems.

1715 Information Technology Purchasing Manager Global Grade(s): 13-16

Plans, coordinates, and purchases all information technology equipment. Collects approved purchase orders; obtains and

negotiates bids from vendors; places and tracks purchase orders; and reconciles invoices. Plans and coordinates information

technology equipment installation. Maintains database on all company-leased/purchased IT equipment and software.

Analyzes and monitors asset costs.

Level Guides, Position Descriptions
and Global Grades

Pos. General Information Technology Management (continued)
Code
Information Technology Planning Manager Global Grade(s): 13-16
1720

Plans and directs the design, installation, modification, and operations of information systems capabilities. Prepares short-

and long-range plans for software system development, application selection, and system maintenance. Plans and

recommends modifications to the systems capacity and its configuration. Ensures that vendor proposals in the purchase of

hardware, software, and technical services meet technical specifications.

Internet/e-Commerce Development

2024 e-Business Manager Global Grade(s): 13-16

Manages the development and implementation of Web-based business solutions including e-Commerce and e-Procurement.

1656 Web Site Manager Global Grade(s): 13-16

Manages the organization's internet web site including technical programming and database development, design (site

content, aesthetic look and feel) as well as the site's day-to-day operations. Must manage the activities of one or more web

site dedicated jobs such as Web Developer, Web Author, Web Administrator and/or Webmaster.

1652 Web Developer Global Grade(s): 11

Utilizing a thorough knowledge of programming and server software operations, develops custom programs written in

languages such as Perl, C, C++, Java, ActiveX and VRML (Virtual Reality Modeling Language) designed to enhance user

appeal and utility as well as the site's overall functionality. Creates Web front-end user interface to new or existing databases

using a combination of HTML (Hyper Text Mark-Up Language) and SQL, C, Visual Basic or other languages to make

business applications web accessible.

1654 Web Administrator Global Grade(s): 13

Utilizing knowledge of operating systems such as UNIX, Windows NT, TCP/IP, Internet services such as HTTP and FTP

servers and focusing primarily on files within the server root, performs the ongoing day-to-day operation of the server

software, including maintaining system security, monitoring usage statistics and the logs, modifying configuration settings

and backing up the system. Troubleshoots system-related problems as needed. May write shell scripts.

1655 Webmaster Global Grade(s): 10

Editor of the web site. Responsible for the content and consistent look of the overall site. Maps the flow of the site, creates

general graphics, provides specifications to the Web Author, Web Developer and outside vendors for development of

databases, interactive applets, and custom graphics. Using a general knowledge of the site's technical organization and

operation, acts as a liaison between the site and users.

1657 Web Security Manager Global Grade(s): 13-16

Responsible for maintaining security at the company's web site and transactions across the Internet. Establishes and maintains

firewall technologies. Establishes web site procedures for employees to follow to maintain security. Keeps abreast of new

web security techniques.

2017 e-Commerce Business Analyst Global Grade(s): 9-13

Analyzes and designs e-Commerce applications to meet business process initiatives. Evaluates existing e-Commerce

applications to identify areas of improvement; identifies program enhancements and modifications. Creates and reviews

prototypes, creates required documentation, tests and debugs, and investigates and corrects program-related problems.

2016 Senior e-Commerce Business Analyst Global Grade(s): 11-13

Analyzes and designs e-Commerce applications to meet business process initiatives. Evaluates existing e-Commerce

applications to identify areas of improvement; identifies program enhancements and modifications. Creates and reviews

prototypes, creates required documentation, tests and debugs, and investigates and corrects program-related problems.

Typically requires 3 or more years of experience and may lead the work of less senior associates.

2018 e-Commerce Programmer Global Grade(s): 9-13

Programs large-scale, transaction based applications designed for conducting e-Business and/or e-Commerce. Must be

proficient in one or more large-scale Relational Database Management systems, able to program in one or more web

development languages and knowledgeable in existing web technologies.

Level Guides, Position Descriptions
and Global Grades

Pos. Internet/e-Commerce Development (continued)
Code
Senior e-Commerce Programmer Global Grade(s): 11-13
2019

Programs large-scale, transaction based applications designed for conducting e-Business and/or e-Commerce. Must be

proficient in one or more large-scale Relational Database Management systems, able to program in one or more web

development languages and knowledgeable in existing web technologies. Typically requires 3 or more years of experience

and may lead the work of less senior associates.

1667 Java Developer Global Grade(s): 9-10

Responsible for programming, debugging and testing of Java based internet applications in a Java development environment.

Generally responsible for database design and system testing.

1668 Senior Java Developer Global Grade(s): 11-13

Responsible for programming, debugging and testing of Java based internet applications in a Java development environment.

Generally responsible for database design and system testing. Typically requires 4 or more years experience.

1645 XML Developer Global Grade(s): 9-10

Responsible for programming, debugging and testing of XML code for use in Internet/e-Commerce site. May be directly

responsible for ensuring that necessary data and text are in proper format prior to conversion to XML format. May also be

responsible for programming in other distributed programming languages such as XSL and Java2.

1663 Flash Designer Global Grade(s): 10-11

Designs internet pop-ups, banners, animation and other multi-media creations. Requires proficiency in multi-media software,

graphic design software and web page development software.

1670 Web Site Engineer Global Grade(s): 13

Responsible for maintaining link between the internet provider and the web site. Maintains connectivity between company

LAN/WANs and the internet. May also be responsible for maintaining connectivity between internet and internal e-mail

system. As the lead technical person for the web site must be aware of all new or emerging technologies.

1685 Internet/Database Architect Global Grade(s): 9-11

Participates in the design and evaluation of existing or proposed systems to structure and access databases required for

Internet/e-Commerce site. Ensures that all data is in the required format. May be responsible for performing required backups

of the database(s).

1686 Senior Internet/Database Architect Global Grade(s): 11-13

Evaluates and designs existing or proposed systems to structure and access databases required for Internet/e-Commerce site.

Analyzes database requirements of the web site, applications programming and operations. Submits recommendations for

solutions that require definition of the physical structure and functional capabilities of databases and require data security and

data backup/recovery specifications. Proposes detailed specifications and flowcharts and coordinates installation of revised or

new systems.

1635 Web Site Content Manager Global Grade(s): 13-16

Requests, reviews and controls content of the web site. Communicates technical requirements to content providers; evaluates

and edits new content. May work with internal or external counsel to ensure clearance, approval, and authorization issues are

resolved before displaying content on the site.

1653 Web Author Global Grade(s): 12

Employing such languages as HTML (Hyper Text Mark-Up Language) and focusing primarily on files within the document

root, creates and develops visually aesthetic graphics and writes text about the organization and web site, catalogs, short

stories and customer support documents for inclusion in the site itself. May create links to other web sites. NOTE: The Web

Author function within each site may be allocated between more than one incumbent with each having exclusive

responsibility for the contents of a different part of the directory tree.

1672 Web Site Artist/Layout Editor Global Grade(s): 10-12

This position is responsible for the content and graphical aspects of the web site. Ensures design consistency throughout the

entire web site and across platforms.

Level Guides, Position Descriptions
and Global Grades

Pos. Systems/Applications Development
Code
Project Manager Global Grade(s): 12-14
2022

Oversees one or more smaller or intermediate sized projects. Assembles project teams, assigns individual responsibilities,

develops project schedules and is responsible for determining and acquiring resources needed. Must be familiar with the

entire scope and requirements of project(s) and serves as liaison between team members and functional area management

requesting project.

2023 Senior Project Manager Global Grade(s): 14-16

Oversees larger and more highly complex projects. Assembles project teams, assigns individual responsibilities, develops

project schedules and is responsible for determining and acquiring resources needed. Must be familiar with the entire scope

and requirements of project(s) and serves as liaison between team members and functional area management requesting

project. Incumbents often possess highly specialized knowledge in one or more specific technologies.

1890 Systems and Programming Manager Global Grade(s): 13-16

Manages and administers the systems analysis and computer programming functions of the organization. Develops and

establishes department standards and procedures. Directs and coordinates efforts to maintain and upgrade current systems,

and directs the systems analysis, procedure development and programming efforts in the study, design and implementation of

new systems, and in the evaluation, acquisition and installation of new equipment.

1640 Applications Programming Manager Global Grade(s): 13-16

Manages the development, installation, and maintenance of computer programs for business and/or scientific applications.

Develops and establishes department standards and procedures; assigns, directs, and coordinates the work of the

programming staff, providing technical support and direction.

1650 Applications Programming Supervisor Global Grade(s): 11-14

Supervises employees who develop, maintain and modify applications programs. Ensures that proper instructions are

provided to operations personnel and verifies the maintenance of programming quality standards. See Level Guide SUPV3.

1950 General Programmer/Analyst Global Grade(s): 9-13

Analyzes and evaluates existing or proposed systems, and devises computer programs, systems and related procedures to

process data. Prepares charts and diagrams to assist in problem analysis, and submits recommendations for solution. Prepares

program specifications and diagrams, and develops coding logic flowcharts. Encodes, tests, debugs, and installs the operating

programs and procedures in coordination with computer operations and user departments. See Level Guide PROF5.

1960 Mainframe Programmer Global Grade(s): 9-13

Develops, encodes, tests, debugs, documents, and installs programs for large-scale or high volume transactions requiring

IBM/MVS or similar mainframe processing. Prepares program specifications and diagrams, and develops coding logic

flowcharts. Develops programs in languages such as COBOL and CICS, or fourth-generation business-oriented languages.

See Level Guide PROF5.

1970 Midrange Programmer Global Grade(s): 9-13

Develops, encodes, tests, debugs, documents, and installs programs to support general business applications. Prepares

program specifications and diagrams, develops coding logic flowcharts. Develops programs on midrange computers such as

the IBM AS/400 or UNIX based mini/midrange computers in languages such as COBOL and RPG, or fourth-generation

business-oriented languages. See Level Guide PROF5.

3057 Graphical User Interface (GUI) Programmer Global Grade(s): 9-13

Develops, encodes, tests, debugs, documents and installs programs to support general business applications running on PCs.

Prepares program specifications and diagrams and develops coding logic flowcharts. Develops programs on Personal

Computers in languages such as C++, Visual Basic or Delphi. See Level Guide PROF5.

1870 SAP Programmer Global Grade(s): 9-13

Develops programs and end-user applications and reports within the SAP platform and/or accessing data within the SAP

system(s). Possesses thorough knowledge of SQL and/or Object Oriented Programming principles. See Level Guide PROF5.

Level Guides, Position Descriptions
and Global Grades

Pos. Systems/Applications Development (continued)
Code
Client/Server Programmer Global Grade(s): 9-13
1820

Develops, encodes, tests, debugs, documents and installs programs to support client/server software systems. Prepares

program specifications and diagrams and develops coding logic flowcharts. Develops programs to support UNIX

minicomputers or mainframes and minicomputer servers as well as applications that run on both systems and exchange data

between systems with the inclusion of a relational database. See Level Guide PROF5.

1665 Generic Systems/Applications Programmer Global Grade(s): 9-13

The data for this position is a combination of the data reported by participants for all Programmer positions in the

Information Systems functional category which includes positions: 1950 General Programmer/Analyst, 1960 Mainframe

Programmer, 1970 Midrange Programmer, 3057 Graphical User Interface (GUI) Programmer, 1820 Client/Server

Programmer, and 1870 SAP Programmer. See Level Guide PROF5.

1920 Systems Analysis Manager Global Grade(s): 13-16

Manages and administers the study, analysis, and evaluation of current and projected computer-based applications systems

and procedures, as well as the design, implementation, and maintenance of revised or new systems. Develops and establishes

department standards and procedures, and coordinates the technical support and direction to programming, operations and

other departments.

1930 Systems Analysis Supervisor Global Grade(s): 11-14

Supervises employees who analyze and evaluate present or proposed procedures and data to design computer-based solutions

to business problems. Obtains detailed specifications from users to ascertain specific output information requirements.

Prepares detailed flow-charts, diagrams, and specifications from which program will be written. Coordinates interface

between programmers and users. See Level Guide SUPV3.

1940 Systems Analyst Global Grade(s): 9-13

Analyzes and evaluates existing or proposed systems and devices to process data. Prepares charts and diagrams to assist in

problem analysis and submits recommendations for solution. Prepares detailed program specifications and flowcharts, and

coordinates the system's installation with the user department, ensuring satisfactory results. See Level Guide PROF5.

4780 Software Engineer Global Grade(s): 9-16

Provides functional and empirical analysis related to the design, development, and implementation of software operating

systems, including, but not limited to, utility software, development software, and diagnostic software. Participates in the

development of test strategies, devices and systems. See Level Guide PROF6.

Systems Administration

1840 Operating Systems Programming Manager Global Grade(s): 13-16

Plans, manages, and controls the development and maintenance of operating systems, compilers, monitors and other systems

software. Develops and establishes departmental standards and procedures, assigns work to the programming staff, and

monitors, directs and coordinates their efforts, both internally and in support of the applications programming staff. Evaluates

current and projected hardware and software, and coordinates the installation of new operating systems.

1850 Operating Systems Programming Supervisor Global Grade(s): 11-14

Supervises employees who design, debug, document and install operating systems, compilers, monitors and other systems

software. Ensures the maintenance and appropriate modification of existing operating systems to maximum efficiency.

Coordinates technical support in the effective use of software to applications programmers. See Level Guide SUPV3.

1860 Operating Systems Programmer Global Grade(s): 9-13

Develops, tests, installs, and modifies computer software, such as operating systems, compilers, utilities, multiprogramming,

and telecommunications systems. Creates logic flowcharts and encodes, tests, debugs, documents, and installs programs.

Interfaces with and supports the applications programming effort. See Level Guide PROF5.

Level Guides, Position Descriptions
and Global Grades

Pos. Systems Administration (continued)
Code
Systems Engineer Global Grade(s): 9-16
4750

Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical

services and support. Designs, implements/installs, maintains, and administers infrastructures including hardware, software,

and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately.

Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and

improve processes and procedures. May have sole responsibility for projects and participate in disaster recovery exercises.

Generally focuses on projects for one of the following disciplines: Unix, Windows, AS400, storage, reporting, testing,

middleware, or other software. See Level Guide PROF6.

0487 Quality Assurance Manager Global Grade(s): 13-16

Develops and implements programs and procedures to ensure that all internally developed and purchased third-party software

and services meet all company standards and requirements. Responsible for overseeing all software testing. Recommends

new processes, software and/or systems to improve internal information systems efficiency.

0488 Quality Assurance Analyst Global Grade(s): 9-13

Under limited supervision, tests all internally developed software to ensure compliance with minimum company standards

and requirements. Creates and maintains project test plans. Ensures that all internally developed software is free from defects

and meets or exceeds end-user requirements. May be responsible for testing purchased third-party software and/or services to

ensure that company standards and end-user requirements are met. May be certified as a Software Test Engineer (CSTE) or

as a Quality Analyst (CQA).

1875 SAP Administrator Global Grade(s): 11

Maintains all installed SAP applications software. Troubleshoots problems involving SAP software and operating and/or

network systems.

1865 UNIX Administrator Global Grade(s): 11

Installs and maintains UNIX operating systems and related software to ensure stable performance. Evaluates system

specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots

networking and operating system problems. Must be familiar with shell and kernel-level programming.

1880 Linux Administrator Global Grade(s): 11

Installs and maintains Linux operating systems and related software to ensure stable performance. Evaluates system

specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots

networking and operating systems problems.

1965 Mainframe Systems Administrator Global Grade(s): 11

Installs and maintains mainframe operating systems and related software to ensure stable performance. Evaluates system

specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots

networking and operating system problems.

1975 Midrange Systems Administrator Global Grade(s): 11

Installs and maintains midrange operating systems and related software to ensure stable performance. Evaluates system

specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots

networking and operating system problems.

1999 NT Administrator Global Grade(s): 11

Installs and maintains NT operating systems and related software to ensure stable performance. Evaluates system

specifications, input/output processes, and working parameters for hardware/software compatibility. Troubleshoots

networking and operating systems problems. Develops backup and recovery strategy and performs daily backups.

5420 Generic Systems Administrator Global Grade(s): 11

The data for this position is a combination of the data reported by participants for all Systems Administration positions in the

Information Systems functional category which includes positions: 1875 SAP Administrator, 1865 UNIX Administrator,

1880 Linux Administrator, 1965 Mainframe Systems Administrator, 1975 Midrange Systems Administrator, and 1999 NT

Administrator.

Level Guides, Position Descriptions
and Global Grades

Pos. Systems Administration (continued)
Code
E-mail Administrator Global Grade(s): 11
5425

Supports the company-wide messaging system. Responsible for analyses of message flow and server usage, internal client

support, third party connections, and site design, if appropriate. Maintains all appropriate documentation in support of the

messaging system configuration. May possess certification in the messaging system supported.

1690 Database Administrator Global Grade(s): 13-16

Administers and controls the activities related to data planning and development and the establishment of policies and

procedures pertaining to its management, security, maintenance, and utilization. Sets and monitors standards. Advises

management on database concepts and functional capabilities.

1700 Database Analyst Global Grade(s): 9-13

Evaluates and designs existing or proposed systems to structure and access databases. Analyzes database requirements of the

user department, applications programming and operations. Submits recommendations for solutions that require definition of

the physical structure and functional capabilities of databases and require data security and data backup/recovery

specifications. Proposes detailed specifications and flowcharts and coordinates installation of revised or new systems. See

Level Guide PROF5.

1703 Database Report Writing Analyst Global Grade(s): 10-11

Creates/designs and runs database reports using PC platforms or report writing tools based on end-user needs. Must have

working knowledge of SQL and be proficient in data manipulation and extraction techniques. May train end-users on report

writing.

1705 Client/Server Database Analyst Global Grade(s): 9-13

Evaluates and designs existing or proposed systems to access large-scale client/server databases. Analyzes database

requirements of existing and/or new client/server applications. Prepares detailed specifications and flowcharts and

coordinates installation of new or revised systems. Monitors client/server databases for performance. Implements new

procedures, etc. to ensure optimal performance. See Level Guide PROF5.

1755 Systems Support Assistant Global Grade(s): 5-6

Under direct supervision, performs tasks of a general nature to aid in the ongoing support of various systems environments.

Performs LAN/hard disk back-ups, formats disks, provides printer support and may replace toner cartridges, clear paper jams

and load paper. Maintains adequate supplies. Assists with end-user questions and problems. Conducts research on new

technology as requested. Typically reports to Systems Administrator or LAN Administrator.

Information Technology Auditing

0570 Information Systems Audit Manager Global Grade(s): 13-16

Develops audit software, reviews systems integrity and provides periodic examination of information systems operations,

controls and security. Interfaces with and supports the needs of the financial audit staff. Sets and monitors standards; prepares

activity and progress reports regarding the activities of the information systems audit function.

0580 Information Systems Auditor Global Grade(s): 9-11

Evaluates information systems and operating procedures. Assesses business risks and evaluates the effectiveness of controls

at the network, operating system, database and application level. Documents business and systems processes/data flows,

evaluates, identifies internal control points or deficiencies/opportunities for improvement, executes audit procedures,

analyzes and reports results.

0585 Senior Information Systems Auditor Global Grade(s): 11-13

Responsible for the identification, evaluation, and reporting of complex IT related risks, predominantly of a technical nature.

Assesses business risks and evaluates the effectiveness of controls at the network, operating system, database and application

level. Documents business and systems processes/data flows, evaluates, identifies internal control points or

deficiencies/opportunities for improvement, executes audit procedures, analyzes and reports results. Typically requires 5 or

more years of experience and may lead the work of less senior associates.

Level Guides, Position Descriptions
and Global Grades

Pos. Telecommunications
Code
Telecommunications Manager Global Grade(s): 13-16
1980

Manages voice, data and video communication systems throughout the organization, including the planning, design,

installation and maintenance of networks in support of information systems. Oversees the budgeting and long-range planning

of telecommunications systems and projects, including various word processing and facsimile equipment systems. Consults

with information systems staff to coordinate telecommunications systems capabilities. Prepares activity and progress reports.

1985 Telecommunications Systems Supervisor Global Grade(s): 11-13

Supervises employees who operate and maintain voice, data and video communication systems. Provides diagnostics to

maintain telecommunications equipment. Troubleshoots problems and contacts appropriate vendors for service. Researches,

recommends and implements new technologies to ensure effective telecommunications services. Maintains contacts with

vendors of telecommunications equipment and services regarding enhancements to or replacements for existing services and

products. Trains users and supports FAX network. Assists in the networking of data, both internally and externally. See Level

Guide SUPV3.

1971 Telecommunications Analyst - Voice and Data Global Grade(s): 9-13

Evaluates, designs and maintains existing or proposed data telecommunication systems (i.e., hardware and software).

Analyzes the needs of the user and recommends solutions. Prepares detailed specifications and flowcharts for implementation

of new internal programs or modifications to vendor software. Coordinates installation of hardware. Monitors the operation

of voice and data telecommunications systems and services of vendors. Incumbents reported to this position should have

responsibilities for both voice and data systems. See Level Guide PROF5.

1972 Telecommunications Analyst - Voice Only Global Grade(s): 9-13

Evaluates, designs and maintains existing or proposed data telecommunication systems (i.e., hardware and software).

Analyzes the needs of the user and recommends solutions. Prepares detailed specifications and flowcharts for implementation

of new internal programs or modifications to vendor software. Coordinates installation of hardware. Monitors the operation

of voice telecommunications systems and services of vendors. Incumbents reported to this position should have

responsibilities for voice systems only. See Level Guide PROF5.

1973 Telecommunications Analyst - Data Only Global Grade(s): 9-13

Evaluates, designs and maintains existing or proposed data telecommunication systems (i.e., hardware and software).

Analyzes the needs of the user and recommends solutions. Prepares detailed specifications and flowcharts for implementation

of new internal programs or modifications to vendor software. Coordinates installation of hardware. Monitors the operation

of data telecommunications systems and services of vendors. Incumbents reported to this position should have

responsibilities for data systems only. See Level Guide PROF5.

1974 Generic Telecommunications Analyst Global Grade(s): 9-13

The data for this position is a combination of the data reported by participants for all Telecommunications Analysts which

includes positions: 1971 Telecommunications Analyst - Voice and Data, 1972 Telecommunications Analyst - Voice Only,

and 1973 Telecommunications Analyst - Data Only. See Level Guide PROF5.

1900 Telecommunications Installation and Maintenance Manager Global Grade(s): 13-16

Plans, manages and controls the installation of telecommunications switch/cell/network and/or maintenance activities at the

customer site or remotely from organization location. Oversees the training of installation and/or maintenance/repair

technicians. Ensures all installation and maintenance functions are performed in accordance with established organization

specifications.

1902 Telecommunications Installation and Maintenance/Repair Supervisor Global Grade(s): 11-13

Supervises employees who install telecommunications switch/cell/network and/or maintenance activities at the customer site

or remotely from organization location. Directs and trains installation and/or maintenance/repair technicians. Ensures all

installation and maintenance functions are performed in accordance with established organization specifications. See Level

Guide SUPV3.

Level Guides, Position Descriptions
and Global Grades

Pos. Telecommunications (continued)
Code
Telecommunications Technical Support Specialist Global Grade(s): 9-12
1916

Serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves

telecommunication system failures through isolation, analysis, and troubleshooting of problem areas. Issues are typically

resolved via phone or direct data link from a diagnostic center, but travel to client sites may be necessary for more complex

issues. See Level Guide PROF4.

1918 Training Specialist - Telecommunications Equipment Global Grade(s): 10

Administers, organizes and conducts training and educational programs in specialized applications of telecommunications

equipment. Monitors employee progress and program effectiveness. Assesses training needs and requirements. Recommends

outside training as required.

1901 Telecommunications Installation Technician Global Grade(s): 7-10

Installs telecommunications network equipment at a customer site or at an organization location. Interprets service orders,

circuit diagrams and electrical schematics. Installs, rearranges and removes telecommunications equipment and associated

wiring. Verifies work order information and receipt of all necessary equipment and information. Tests and adjusts equipment

as necessary. Provides training and technical assistance to users. See Level Guide SUPP3.

1903 Telecommunications Maintenance/Repair Technician Global Grade(s): 7-10

Maintains/repairs telecommunications network equipment at a customer site or at an organization location. Interprets service

orders, circuit diagrams and electrical schematics. Verifies work order information and receipt of all necessary equipment and

information. Locates and repairs equipment documented with trouble reports. Tests and adjusts equipment as necessary.

Performs routine maintenance and provides training and technical assistance to users. See Level Guide SUPP3.

1963 Voice/Data Technician Global Grade(s): 7-10

Responsible for resolving internal/external voice/data client troubles. Diagnoses network problems by performing

comprehensive troubleshooting of voice/data networks. Repairs problems affecting the delivery of voice/data services

including carrier networks, ISP Platforms and client premise equipment. Requires knowledge of network topology and

systems integration. See Level Guide SUPP3.

Data Warehousing

2008 Data Warehouse Manager Global Grade(s): 13-15

Responsible for the day-to-day operations of a segment of the data warehouse function. In smaller data warehouse functions

may assist the Top Data Warehouse Executive in the overall operation of the entire data warehouse function.

1695 Data Architect Global Grade(s): 9-13

Designs and constructs relational databases for data warehousing. Develops data modeling and is responsible for data

acquisition and access analysis and design; and archive, recovery, and load strategy design and implementation. Coordinates

new data development ensuring consistency and integration with existing warehouse structure. Reviews business requests for

data and data usage; researches data sources for new and better data feeds. Assists in continuous improvement efforts in

enhancing performance and providing increased functionality. See Level Guide PROF5.

Business Systems Administration

2012 Business Systems Team Leader Global Grade(s): 14-16

Directs the planning, implementation, and execution of business-specific technology plans. Ensures internal customers needs

analysis is in alignment with business initiatives. Works with functional groups within IT and internal business clients to

develop short- and long-term system plans. Assists in prioritizing the implementation of technology systems with internal and

business needs.

2014 Business Systems Analyst Global Grade(s): 9-13

Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align

information technology solutions with business initiatives. Prepares functional, system and program specifications using

CASE (Computer-Aided Software Engineering). See Level Guide PROF5.

Level Guides, Position Descriptions
and Global Grades

Pos. Business Systems Administration (continued)
Code
Electronic Data Interchange (EDI) Manager Global Grade(s): 13-16
3955

Manages the planning, implementation and maintenance of relational EDI database operations. Ensures the successful flow

and quality of all electronic data interchange transactions. Coordinates needs analysis studies, project plans and status reports.

Develops EDI solutions for business operations and oversees the implementation of new EDI systems, enhancements and

upgrades.

3950 Electronic Data Interchange (EDI) Administrator Global Grade(s): 11

Provides administrative and technical support for relational EDI database operations. Performs EDI system maintenance

necessary to update records, specifications, and operating procedures of partner systems. Maintains account activities of EDI

transactions and generates management reports. Communicates account modifications to partners and internal users. Attends

partner-sponsored training seminars on EDI upgrades and enhancements.

Security and Disaster Recovery

1732 Information Systems Security Manager Global Grade(s): 13-16

Plans, organizes and manages security, disaster recovery and similar functions related to information systems. Ensures that

data systems and databases are protected from unauthorized users. Organizes the security investigation and implementation

of corrective actions. Plans and manages the selection of off-premise storage facilities and resources needed for recovery

operations, and directs the establishment of related plans and procedures. Assists and advises user departments in appropriate

security and disaster recovery procedures.

1796 Data Security Administration Supervisor Global Grade(s): 9-14

Supervises employees who monitor, evaluate, and maintain systems and procedures to protect the data systems and databases

from unauthorized users. Assists with identifying, reporting, and resolving security violations. Participates in communicating

security procedures to user departments. See Level Guide SUPV3.

1795 Data Security Analyst Global Grade(s): 10

Monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized

users. Identifies potential threats and responds to reported security violations. Determines causes of security violations and

recommends corrective actions to ensure data security. Researches, recommends, and implements changes to procedures and

systems to enhance data systems security. Assists in communicating security procedures to users.

2005 Disaster Recovery Planner Global Grade(s): 12

Develops, designs, tests and implements plans and procedures to protect and continue Information Systems activities in case

of emergencies or disasters. Identifies off-premise locations, storage facilities and resources needed (both systems-related and

human resources) for recovery operations. Establishes action plans and priorities. Updates emergency recovery plans and

procedures as needed.

Personal Computing

1982 Personal Computer (PC) Manager Global Grade(s): 11-13

Coordinates the management of microcomputer (PC) hardware and software between all user departments and company

locations. Plans, organizes and implements support functions to meet end-user requirements. May coordinate the training for
end-users on hardware and related software applications. Oversees the design, coding, and testing of documentation and the
implementation of micro applications and support.

1955 Personal Computer (PC) Analyst Global Grade(s): 9

Installs new and/or expands existing personal computer based systems. Determines required software and hardware in

conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains

existing hardware. Provides problem-solving support to computer users. Develops and maintains telecommunications

systems. May train users in use of equipment.

1735 Personal Computer (PC) Support Specialist Global Grade(s): 8

Installs microcomputer hardware and peripheral components, such as monitors, keyboards, printers and disk drives. Loads

and verifies correct operation of software packages, such as operating system, word processing and spreadsheet programs.

Provides training and technical assistance to users. Identifies and resolves hardware, software and operator problems, makes

minor repairs, or refers to service personnel.

Level Guides, Position Descriptions
and Global Grades

Pos. Personal Computing (continued)
Code
Technical Writer - Personal Computers/Minicomputers Global Grade(s): 10
1995

Provides consistent and uniform written descriptions of personal computer/minicomputer generated reports in accordance

with established documentation procedures. Continually monitors system changes to ascertain effects on system

documentation. Participates in the development of documentation standards.

1745 PC Maintenance Technician Global Grade(s): 5-8

Identifies and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, and disk

drives. Troubleshoots and resolves end-user problems and ensures correct operation of personal computers. Maintains

inventory of computer parts and log of all repairs/service performed. See Level Guide SUPP3.

1729 Personal Computer/Minicomputer Training Manager Global Grade(s): 12-14

Manages the organization's training programs in specialized applications of personal computer/minicomputer systems by

conducting needs assessments, developing appropriate programs including the preparation of aids/materials, and conducting a

variety of training programs. May contract with outside vendors in the development and conduct of training programs.

Coordinates employee participation in outside vendor training.

1728 Personal Computer/Minicomputer Training Supervisor Global Grade(s): 9-12

Supervises the activities of personal computer/minicomputer training specialists. Ensures the administration, development

and execution of training and educational programs in specialized applications of personal computer/minicomputer systems

and operational software. Conducts training needs assessment and provides recommendations to management. Trains new

personal computer/minicomputer training specialists and provides ongoing staff training on new personal

computer/minicomputer applications. See Level Guide SUPV3.

2000 Training Specialist - Personal Computers/Minicomputers Global Grade(s): 10

Administers, organizes and conducts training and educational programs in specialized applications of personal

computer/minicomputer systems. Monitors employee progress and program effectiveness. Assesses training needs and

requirements. Recommends outside training as required.

Computer Operations

1730 Information Systems Operations Manager Global Grade(s): 11-13

Plans, manages and controls the activities of computer operations, exclusive of the systems and programming function.

Develops and establishes department standards and procedures, and assigns work to the operations staff. Prepares activity and

progress reports.

1740 Computer Operations Supervisor Global Grade(s): 7-12

Supervises employees who monitor and control computer equipment, select and load input and output, and observe the

operation of equipment and control panels for error lights, verification printouts, error messages and faulty output. Assists in

the maintenance of operating records. See Level Guide SUPV3.

1750 Computer Operator Global Grade(s): 3-7

Operates and monitors computer and peripheral equipment, such as printers, tape and disk drives. Selects and loads input and

output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output.

Researches error messages and may manipulate console to resequence job steps after a job is interrupted. See Level Guide

SUPP3.

1760 Data Entry Supervisor Global Grade(s): 8-11

Supervises the operation of key entry devices to record a variety of alpha/numeric data onto various storage media. See Level

Guide SUPV3.

1770 Data Entry Operator Global Grade(s): 4-8

Operates a data entry device to key and/or verify a variety of standard and/or complex coded or uncoded business and

statistical source data into a computer. See Level Guide SUPP3.

Level Guides, Position Descriptions
and Global Grades

Pos. Computer Operations (continued)
Code
Data Control Supervisor Global Grade(s): 8-11
1780

Supervises the maintenance of records or source documents for data input. Ensures the accuracy and appropriateness of both

input and output data by visual examination and/or balances to control figures and ensure satisfactory condition of data input

and output. Provides for distribution of reports after preparation. See Level Guide SUPV3.

1790 Data Control Clerk Global Grade(s): 6

Reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination,

correcting codes and batching for computer processing. Verifies output against control totals, reviews format and accuracy of

printouts and distributes information to appropriate departments.

1987 Network Planning Manager Global Grade(s): 14-16

Manages the planning, development, and installation of network systems by evaluating current and future business

requirements. Develops, maintains, and communicates project plans and schedules, prioritizes requirements, and coordinates

human and financial resources. Ensures all software and hardware products are compatible with network integration.

1988 Network Planning Supervisor Global Grade(s): 12-15

Supervises employees who monitor and evaluate network systems. Evaluates network operations for short- and long-term

development planning. Analyzes trends and assists in the development and design of network plans. See Level Guide

SUPV3.

1989 Network Planning Analyst Global Grade(s): 9-13

Plans, monitors and evaluates performance of network systems and makes recommendations for improvement/upgrades.

Assists in developing technical standards and application interface. Provides technical assistance and resolution for network

problems. See Level Guide PROF5.

1996 Network Control Manager Global Grade(s): 13-15

Monitors all activities of the network through Supervisor and/or Network Control Technician. Manages the testing and

analysis of all components of network facilities to ensure operational status. Manages all corrective actions necessary to

provide adequate network performance.

1998 Network Control Supervisor Global Grade(s): 9-14

Supervises employees who monitor the performance of all components of network facilities. Performs complex testing,

identifies and resolves complex problems affecting performance, and monitors network resources. See Level Guide SUPV3.

1994 Network Control Technician Global Grade(s): 6-9

Monitors network to ensure its availability to all users. Observes and controls the status and performance of all components

of network facilities. Identifies, diagnoses, and resolves problems affecting network performance. See Level Guide SUPP3.

1991 LAN Administration Manager Global Grade(s): 13-15

Manages the installation, maintenance, and monitoring of the organization's local area network system. Evaluates vendor

products in hardware, software, and telecommunications equipment. Develops LAN policies and standards and ensures

adherence to security procedures.

1992 LAN Administration Supervisor Global Grade(s): 12-13

Supervises Local Area Network (LAN) administration personnel who evaluate, implement, provide training and support

network software, such as electronic mail, calendar/scheduling, micro-to-mainframe gateways, etc. Ensures the availability of

telecommunications network infrastructure, systems and services to authorized LAN users and supervises the development of

timely and effective training programs to meet their needs. See Level Guide SUPV3.

1993 LAN Administrator Global Grade(s): 9-12

Installs, maintains and monitors the operation of the local area network. Evaluates vendor products in hardware, software and

telecommunications equipment and recommends purchases consistent with short- and long-term objectives. Recommends

and implements LAN policies and standards and ensures adherence to security procedures. Maintains contact with outside

organizations in the maintenance, service and/or purchase of the LAN. Trains users on LAN operations and procedures.

Position may require certification. See Level Guide PROF5.

Level Guides, Position Descriptions
and Global Grades

Pos. Computer Operations (continued)
Code
LAN Technician Global Grade(s): 5-8
1984

Responsible for routine testing and analysis of all local area network hardware and software. Monitors LAN performance and

recommends corrective action when necessary. May serve as technical resource to LAN users. This is the lowest level

technical position within LAN Administration. See Level Guide SUPP3.

1983 Network Engineer Global Grade(s): 9-16

Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network

infrastructure. Performs remedial maintenance of file servers and network devices including the restoration of hardware and

software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the

system. Works with end users and vendors to resolve network hardware/software issues. May develop and administer end

user training to achieve efficient utilization of LAN/WAN. See Level Guide PROF6.

Computer Operations Support

1797 Information Systems Librarian Global Grade(s): 6

Performs duties relating to maintaining data processing media inventory to meet department and user needs. Complies with

the disaster recovery plan. Maintains the library of technical references and ensures reference manuals are kept up-to-date.

Repairs, cleans and replaces media types as necessary.

1800 Computer Magnetic Media Librarian Global Grade(s): 6

Maintains a library of magnetic media used for information systems. Using established procedures and methods, classifies,

catalogs and issues media to computer operators, and maintains a charge-out record. Inspects returned media to determine

need for replacement due to wear or damage, and arranges for return of unusable media to the manufacturer for

reconditioning.

5805 JCL Setup Specialist Global Grade(s): 9

Ensures current job control language is maintained and documented for each program. Assists with new program job setup

and testing. Ensures appropriate data files, JCL, and run documentation is available when setting up scheduled production

runs.

5610 Off-Line Equipment Operator Global Grade(s): 7

Operates and monitors various off-line equipment, such as reproducers, sorters, collators, bursters and interpreters. Observes

operation of equipment, control panels, and error lights and messages.

2868 Technical Support Manager Global Grade(s): 13-15

Manages all activities related to planning, researching and evaluating new technology integration, systems development,

methodologies, data administration, capacity planning, training and technical support.

2867 Technical Support Analyst Global Grade(s): 9-13

Analyzes and evaluates information systems operations and provides technical direction and recommendations to improve

utilization. Reviews records and reports of production, machine malfunctions and maintenance as well as organizational,

procedural, and workflow plans and methods. See Level Guide PROF5.

0888 Documentation Manager Global Grade(s): 11-13

Manages, develops and maintains all printed and online documentation. Documentation includes, but is not limited to,

programming and operational documents/manuals, help screens and/or other online help documentation and user manuals.

Incumbent is generally experienced in or has broad understanding of technical writing and may act in an editorial capacity.

Ensures that all documentation projects meet budget and are delivered on time.

0887 Documentation Supervisor Global Grade(s): 10

Supervises the activities of assigned documentation specialists and clerks. Advises subordinates on all technical problems and

administrative procedures. Prioritizes current documentation projects. May act in an editorial capacity in some organizations.

0886 Documentation Specialist Global Grade(s): 11

Responsible for preparing new and/or maintaining existing documentation. Documentation includes programming, systems

and operations documentation, user manuals and help screens and/or other online help documentation.

Level Guides, Position Descriptions
and Global Grades

Pos. Computer Operations Support (continued)
Code
Documentation Clerk Global Grade(s): 6
0885

Performs clerical duties within the IS/IT documentation department. Generally incumbents in this position are experienced in

related functions such as word processing but have little or no direct experience in documentation.

0562 Information Center Manager Global Grade(s): 13-16

Oversees all information center activities and is responsible for introducing new software products to end-users throughout

the organization. Prepares all training and documentation materials in support of the introduction of new software. Generally

has full hiring/firing responsibility for the information center.

0564 Information Center Consultant Global Grade(s): 12

Under general direction, supports users/user groups on all aspects of user reported problems including software, hardware

and peripheral equipment such as printers. Responsible for training users on software and hardware, analyzes both the

system's and user's requirements/needs, and acts in a troubleshooter capacity. May serve in a project management capacity

when rolling out new systems/software by providing time and budget estimates and regular status review of the rollout.

Incumbents often have an area of software specialization such as word processing, databases, etc.

0566 Information Center Specialist Global Grade(s): 10

Assists and advises end-users with all aspects of user reported problems. Performs evaluations of new and existing software

products in the market and assists in the selection of new software products.

1733 Information Systems Help Desk Manager Global Grade(s): 12-14

Manages all activities related to Help Desk services and procedures. Responsible for recognizing, identifying, isolating and

resolving problems with information system products and services. Ensures that problems are identified and resolved in a

timely manner. Interacts with appropriate technical, professional or service personnel to resolve continuing problems and to

ensure the function is current on the technology being used.

1727 Information Systems Help Desk Supervisor Global Grade(s): 9-13

Supervises Help Desk services and procedures for recognizing, identifying, isolating and resolving problems with

information systems products and services. Coordinates referrals to appropriate technical, professional or service personnel

for follow-up. See Level Guide SUPV3.

1725 Information Systems Help Desk Coordinator Global Grade(s): 6-9

Applies understanding and knowledge of information systems products and services to assist internal users. Identifies,

investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving

information systems problems. Coordinates referrals to appropriate technical, professional or service personnel for

appropriate services, repairs, training, and follow-up. See Level Guide SUPP3.

1723 Information Systems Help Desk Analyst Global Grade(s): 9-13

Develops and maintains policies, systems, methods, and procedures for the effective management and control of the help

desk function. Performs analyses and assists in a variety of help desk activities including, but not limited to, providing

support to end users in problem resolution; guiding end users through troubleshooting procedures; developing

troubleshooting scripts for the help desk; and providing technical assistance in setup, installation and configuration of

desktop hardware and software. May perform upgrades to hardware, software, and deployment of new hardware and software

technologies in compliance with internal controls, policies, and standards. See Level Guide PROF5.

Level Guides, Position Descriptions
and Global Grades

Global Grades

In order to address the variety of ways companies describe and structure jobs in markets around the world,
Watson Wyatt has developed the Watson Wyatt Global Grades. This Global Grading System is designed to
underpin survey job matching on a consistent world-wide basis.

The Watson Wyatt Global Grades methodology allows companies to compare positions in this reference with
those in other references, from country to country, and has its roots in basic job evaluation. The sizing factors
selected are transferable across national boundaries and provide an appropriate mechanism for job matching.

The factors include a combination of “input” factors such as the knowledge, skills and competencies demanded
by a job/role as well as “output” factors such as the nature and scope of impact of the job/role within the
organization/business.

We have used the factor plan to evaluate a broad sample of jobs from our existing survey databases around the
world. (The Watson Wyatt Data Services’ Global 50 Remuneration Planning Report includes selected jobs
that are common and stable to all countries/markets. Many of these jobs are found in all sectors; however, the
data provided in the study are sourced primarily from the Industrial, High Technology, and Service Sectors.)
Because the use of evaluation points on an ongoing basis to differentiate relative job size can be very
burdensome, we felt that a Global Grading System would be a more immediately useful “tool”.

Additionally, we found that while a factor plan will differentiate between job roles as a direct result of
organization size, it may not be sufficiently sensitive to reflect all organization scope differences that are
important in the collection and analysis of market data, particularly at senior job levels. We discovered through
extensive research that there are a number of quantitative and qualitative factors that play a stronger part than
others in determining the size of roles of senior executives including:

• Sales/Turnover
• Total Assets Under Management (for Financial Institutions)
• Number of Employees
• Complexity/Diversity of Organization and Markets (Domestic, International, Global)
• Geographical Breadth

The Watson Wyatt Global Grades methodology described above is a 25-grade job-worth hierarchy, and has
been applied to each job and job family currently found in all of our surveys/reports. The hierarchy is mapped
out diagrammatically at the end of this section.

Benchmark Roles/Jobs

Each benchmark job, and its levels contained in this survey/report, has been assigned a discrete global grade
(GG) or a range of grades.

These levels either reflect a difference in the scope of skills requirements/responsibilities of a single job/role, or
different jobs/roles within an organizational hierarchy.

Level Guides, Position Descriptions
and Global Grades

Broad Grade Band Definitions

Many participants use a series of broad bands or role levels within their internal compensation program. Our
Global Grading System can easily reflect that, as shown in the descriptions that accompany each of the
groupings listed below and portrayed in the Global Grade Map.

Top Management 1 - GG 21-25:
This category covers all Senior Executives at the group or board levels in large multinational companies, up to
and including Chief Executives. Executives in this band will be responsible for defining business strategy and
contributing to the organization through their vision.

Top Management 2 - GG 16-20:
This category covers all heads of functions or divisions below the group board level in the large multinationals
or Chief Executives in medium to large organizations.

Heads of Function in this band actively participate in developing company policy and closely advise the Chief
Executive on strategy. They will contribute to the organization through strategy definition and implementation
and to their function through their vision.

Chief Executives and Business Unit Managers in this band will be responsible for defining business strategy
and contributing to the organization through their vision.

Middle Management - GG 12-16:
This category covers Middle Managers below Heads of Function and/or those reporting to Senior Management
in medium to large organizations, as well as Top Management positions in small organizations or business
units. These positions would typically contribute through their people leadership.

Positions with supervisory responsibility not regarded as having full management status would not be included
here.

This category may also cover Technical Experts, individual contributors who deliver a job that is key to the
company. These positions would contribute to the organization through their professional leadership.

Professional/Administration/Junior Management - GG 9-16:
This category covers Supervisory Positions and Junior Managers where staff responsibility is a large portion
of the job, e.g. accounts department supervisors, operations supervisors, etc. The category also includes
professional staff, e.g. accounting, computing, engineering, marketing, personnel and purchasing staff. Finally
it also covers some senior administrative jobs.

Although similarly leveled, these three employee groups differ in their nature. Junior Management jobs
contribute primarily through others; administrative jobs contribute independently and professional jobs
contribute through the use of their expertise. Some organizations may separate them into different levels based
on that criterion.

Level Guides, Position Descriptions
and Global Grades

Clerical/Technicians - GG 5-8:
This category covers all clerical, administrative and secretarial staff with little or no supervisory responsibility
but that contribute independently through their skills to the organization, e.g. junior staff in finance, marketing,
office services and personnel functions.

It also covers basic computing/data processing staff such as operators, customer service assistants and skilled
craftsmen/technicians, as well as senior production operators and occasionally team leaders in manufacturing
environments.

Manual/Junior Clerical - GG 1-4:
This category includes manual workers/operatives, messengers, receptionists, telephone operators, and typists
who contribute to the organization with assistance from more senior positions.

Level Guides, Position Descriptions
and Global Grades

Global Grade Map

Management Career

‘ROLE’ CONTRIBUTES (THROUGH)

Tasks Skills Expertise Leadership Functional Strategy Business Strategy
1 2 3 4 5FS 5BS

BAND 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
GRADE

1st LINE
TOP MANAGEMENT

TOP MANAGEMENT

MIDDLE
MANAGEMENT

SUPERVISOR

Professional Career 2 3T 4T

1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
SENIOR PROFESSIONAL

PROFESSIONAL

TECHNICIAN

SR. CLERICAL/
ADMIN.

CLERICAL/
ADMIN.

ANCILLARY

16 17 18 19 20 21 22 23 24 25

Number of 90 240 620 1,600 4,100 10,600 27,500 75,000 200,000
Employees

Turnover 75 150 500 1,000 2,000 5,000 10,000 50,000 100,000
(US $ MILL)

PRODUCT Domestic COMPLEXITY OF MARKET Global
DIVERSIFICATION International
16 20
Low 18 19 22
20 24
Medium 21

High 23