46 Edition March 2024 Happy Wedding
ET-STAR ARTICLE CONTRIBUTORS Engagement Team EDITOR-IN-CHIEF Mr. Tesfahun Leta EDITORS Mrs. Kidist Getahun Mrs. Halib Gashaw Mr. Eskinder Alemayehu LAYOUT DESIGNER Mr. Abebe Arega Mrs. Kidist Getahun
PROMOTION & DISTRIBUTION Engagement Team ADDRESS Group Employee Engagement and Internal Communication Email ;- [email protected] Telephone –251115178225/8725/4397 Organized and presented to you by Group Employee Engagement and Internal Communication office
ET-STAR THE MONTH IN ET
ET-STAR ETHIOPIAN AIRLINES CELEBRATES LOVE AND COMMITMENT WITH EXCLUSIVE HONEYMOON GETAWAY FOR EMPLOYEES Ethiopian Airlines Group, Africa’s leading airline, is pleased to announce the awarding of a special honeymoon package to three lucky employee couples. This initiative underscores the company’s commitment to celebrating and rewarding the personal milestone of its staff. Group CEO, Mr. Mesfin Tasew, expressed his delight, “We are more than an airline; we are a family. By granting these honeymoon packages, we honor the love and dedication of our employees, not just to each other but also to our great company.” Mrs. Zenebework G/Tsadik, Group VP Human Capital Management, added “Our employees are our greatest asset. We strive to support them professionally and personally. This gesture is a testament to the holistic benefits we offer, which include free tickets, subsidized meals, comprehensive medical and insurance plans, housing projects, and transportation facilities.” At the occasion, Mr. Lemma Yadecha, the Chief Commercial Officer (CCO) of Ethiopian Airlines Group, stated, “On behalf of the Management, I want to extend my warmest congratulations to you on your special day, and it’s an honor to be a part of this momentous occasion. As you begin this new chapter in your lives together, I want to wish you both all the happiness, joy, and fulfillment that life has to offer. May your love for each other continue to grow stronger and make memories that will last a lifetime. May your Zanzibar honeymoon be filled with laughter and excitement. Congratulations again, and may you have a lifetime of happiness together!”
ET-STAR Mr. Tekalign Terfasa, President of the Ethiopian Airlines Group Primary Basic Trade Union, also commented, “We appreciate the endeavors of Ethiopian Airlines in enhancing employees’ productivity through a range of engagement strategies. Our Union will continue to support and collaborate with the Management to increase employee engagement and motivation. Per our strategy, we are committed to building a stronger, more collaborative relationship with management that benefits employees, the Company and our community.” In a splendid ceremony held at the luxurious Ethiopian Skylight Hotel, a pair of newlyweds, accompanied by their relatives and distinguished members of the Ethiopian Airlines Group’s executive team, commemorated their nuptials. Following the festivities, the couple embarked on a journey to Zanzibar. Ethiopian Airlines is dedicated to creating an exemplary work environment for its personnel, thereby sustaining its status as the employer of choice. The airline continues to engage its staff in various initiatives that foster a strong sense of unity and pride within the organization. The selected couples will enjoy a three-day romantic getaway to Zanzibar, organized by Ethiopian Holidays. The package includes airport transfers, luxurious accommodations, meals, and a range of entertainment activities, all designed to create unforgettable memories for the newlyweds. The package was made possible through partnerships with Ethiopian Skylight Hotel and Buleberry Travel. This event is just one of the many ways Ethiopian Airlines invests in its employees, ensuring a work environment that is nurturing, rewarding, and supportive.
ET-STAR ETHIOPIAN AIRLINES MARKS EID AL-FITR AND ESTER CELEBRATION AT TESFA BERHAN FEEDING CENTRE NO. 2 Ethiopian Airlines Group, a rapidly expanding global airline brand, and Africa’s leading aviation group, celebrated the Eid-al-Fitr and Ester programs at Tesfa Berhan Feeding Centre No. 2 in the month. At the program, Mr. Mesfin Tasew, Ethiopian Group CEO and Executive management staff, and others attended this feeding program from Ethiopian Airlines Group. Government officials including, Mr. Jantirar Abay, Deputy Mayor of Administration, Mrs. Alemtsehay Shiferaw, Bole Sub City Administrative Head, Mr. Kifle Girma from the Bole Sub City office, and other guests participated in this feeding program. Overall, both the Ed-al-Fitr and Ester celebrations at the Tesfa Berhan Feeding Centre No. 2 were a resounding success, showcasing the airline’s commitment to social responsibility and its significant contributions to the community.
ET-STAR ETHIOPIAN AIRLINES GROUP MANAGEMENT EMPLOYEES PAID A COURTESY VISIT TO THE ETHIOPIAN SCIENCE MUSEUM
ET-STAR ETHIOPIAN AIRLINES AND AFI KLM E&M ENTERED INTO AN AGREEMENT FOR COMPONENT SUPPORT FOR BOEING 777 FLEET Ethiopian Airlines Group, one of the fastest growing global airlines brands, and AFI KLM E&M, a major player in aircraft maintenance and repair services, entered into an agreement for Component Support for Boeing 777 fleet. As per the program, AFI KLM E&M has started a component support program for Ethiopian Airlines’ entire 777 fleet, which includes up to 25 aircraft. The agreement was confirmed by AFI KLM E&M and Ethiopian Airlines during the MRO Africa 2024 in Addis Ababa. Under the agreement, AFI KLM E&M will provide Ethiopian Airlines with comprehensive coverage of all major components, including rotable spares and component repairs support for Ethiopian 777 fleet, which includes the 777-200LR, 777-300ER, and 777F. With this program in place, Ethiopian Airlines can focus on providing its customers with safe and reliable air travel, while reducing its maintenance costs and improving its operational efficiency.
ET-STAR ETHIOPIAN AIRLINES LAUNCHES A NEW SERVICE TO WARSAW, POLAND Ethiopian Airlines, Africa’s largest network operating carrier, is excited to announce the launch of new four times weekly passenger services to Warsaw, Poland via Athens. The inaugural flight is scheduled as of June 16, 2024, expanding the airline’s European destinations to 24. The new route, ET 764 from Addis Ababa to Warsaw via Athens, will operate on Mondays, Wednesdays, Fridays, and Sundays. Return flight ET 765 from Warsaw to Addis Ababa via Athens will on Mondays, Tuesdays, Thursdays, and Saturdays. Ethiopian Airlines Group CEO Mr. Mesfin Tasew, regarding the planned commencement of the new passenger services to Warsaw, remarked, “We are truly excited to further grow our presence in the European market with yet another new destination. This development is in harmony with our strategic intent to bridge Africa with the globe while fostering commerce and tourism within the continent. We have finalized our preparations to start delivering a gratifying journey experience to our patrons on this route.” With its modern fleet, extensive network, and award-winning services, Ethiopian Airlines continues to be a leading airline in Africa and a global player in the aviation industry offering convenient travel options with seamless connections to more than 135 global destinations. As the airline celebrates its 78th anniversary this year, the addition of Warsaw into our network further solidifies our position as a key player in the African aviation market and beyond. With its more than 60 destinations in Africa, it is playing a key role in bringing Africa closer to the world and now to Poland in particular.
ET-STAR ETHIOPIAN AVIATION UNIVERSITY (EAU) HOSTS OPEN-HOUSE EVENT Ethiopian Aviation University (EAU) hosted an open house program for the third time in April 2024. The event aimed to provide 12th-grade students and their families with a comprehensive understanding of EAU’s academic offerings, facilities, and career opportunities within the aviation industry. Attendees had the chance to discover the university’s cutting-edge facilities, including advanced flight simulators, aircraft maintenance labs, and Cabin Crew Mockups equipped with state-of-the-art technology. Faculty members and current students were available to guide visitors through EAU’s various programs, spanning Cabin Crew training, pilot programs, aircraft maintenance engineering, air traffic control, and aviation management. In addition to informative presentations and guided tours, interactive Q&A sessions were held to give prospective students a firsthand experience of EAU’s learning environment. Ato. Kassie Yimam, the Acting President of Ethiopian Aviation University, expressed his excitement for the event, noting, “We are thrilled to once again welcome aspiring aviators and their families to our campus. Our openhouse events provide invaluable insight into the rewarding career opportunities within the aviation industry.” Feedback from attendees was overwhelmingly positive, with many commending EAU’s dedication to delivering world-class education and training in aviation. Inspired and motivated, several students and families left the event with a newfound passion for pursuing an aviation career. Ethiopian Aviation University’s open-house event continues to attract aspiring aviation professionals from across the country and beyond. With its unwavering commitment to excellence and innovation, EAU remains a leader in aviation education within Ethiopia and the broader region.
ET-STAR GLOBAL CUSTOMER INTERACTION CENTER (GCIC) HELD BEST AGENTS AND “EMPLOYEE OF THE MONTH” AWARD CEREMONY As part of its monthly activity, the Global Customer Interaction Center (GCIC) held a colorful program on 18 APR.24 to recognize best performers and “Employee of the Month” for the month of MAR.2024 and to award service year certificates.
ET-STAR The employee selection was made based on the section’s objective to continually enhance customer satisfaction and parameters set to measure employee performance namely Average Call Handling Time, No. of interactions (both e-mail and calls), Adherence to schedule, interaction quality as well as volumes of Sales. Accordingly, a total of 15 employees who showed remarkable performance by exceeding their targets in all the above parameters were selected from different shifts and desks and awarded various gifts and appreciation letters. In addition, 9 staffs were congratulated and given their 5 years’ service certificates. During the event, Director GCIC , Ato Michael Yohannes appreciated the agents specially those who appear consistently on the award programs and mentioned that such events shall continue to be one of the focus areas of the department with the aim of inspiring the staff for better performance and ultimately enhancing customer satisfaction , service quality and contribution of the dept towards the airline revenue. W/o Mekdes Dagnachew , Team Leader Customer Services - GCIC , on her part congratulated the awardees , explained the central data generation and selection process and encouraged the best agents to always keep up their good work.
ET-STAR TOP DUTY FREE SELLERS OF THE MONTH Crew Name: Hanan Tsinat Solomon Crew Name: Victoria Afolaranmi Unit Leader Name: Mahlet Asfaw Unit Leader: Aziza Mahmud Hassen Crew Name: Liya Gezahegn Crew Name: Samrawit Gurmessa Unit Leader Name: Wubayehu Gesit Presented by Manager In-flight Performance Hawani Amanuel
ET-STAR Crew Name: Tsiyon Belay Crew Name: Haimanot Hailu Manager In-flight Performance Name: Gizman Kamill Presented by UL: sosina Tilahun Crew Name: Betelihem Temesgen Crew Name: Haleluya Yacob Presented by Unit Leaders Name: Marta Abiy Presented by UL: Helen Addis
ET-STAR Crew Name: Soliyana Mezgebe Crew Name: Selamawit Etore Presented by Unit Leader Tsion Habtemariam Presented by Unit Leaders Name: Aziza Mahmud Crew Name: Metsnanat Tesfaye Crew Name: Yordanos Mulugeta Crew Name: Sifan Dereje Presented by Unit Leaders Name: Presented by Unit Leaders Name: Presented by Unit Leaders Name: Helen Addis Abyssinia Taye Marta Abiy
ET-STAR SERVICE PIN AWARD AT CUSTOMER SERVICE A certificate of appreciation has been issued to recognize the dedication and service of approximately 138 Cabin Crew members who served Ethiopian Airlines continuously for one year without any roster interruption in 2023. The attached list contains the names of the crew members. Therefore, please arrange for them to be called to the office to receive their certificates, starting from tomorrow, March 7, 2024. Each certificate should be presented to the crew member by their respective Manager and Unit Leader, and it is requested that a photograph be taken during the certificate presentation. Congratulations to all the best employees of the month
ET-STAR BEHIND THE SCENES ACKNOWLEDGING EMPLOYEES’ COST SAVING PROJECT Cost-saving is the financial objective of a company that aims to reduce the excess expenses that occur in every business unit. This objective is crucial for safeguarding the company’s financial stability and fostering its growth and progress. Consequently, many large organizations prioritize cost-saving and innovation by implementing diverse strategies. Ethiopian Airlines, for instance, offers numerous frameworks for cost-saving that can be adopted. As employees of Ethiopian Airlines, we put forth a range of impactful and innovative ideas for cost-saving through both group and individual efforts. In this edition of ET-Star staff magazine, we are pleased to acknowledge the significant contributions made by Ethiopian Group employees under MROFM645 in cost-saving and innovation projects. The team is engaged in numerous innovation projects across different areas of the company and among these projects, the team’s successful overhaul of the antiquated UPS rack and the resolution of persistent issues in the Cargo Data Centre stand out as particularly noteworthy accomplishments. This analysis is crucial in assessing the feasibility and effectiveness of the project. The team compared the costs involved in the initial full rack replacement approach with the modified approach, and the results are quite promising. Under the conventional approach of full rack replacement, the estimated cost per battery module was approximately $2,230. Considering that each battery frame consists of nine battery modules, the total cost for all two battery frames would amount to $40,140 per cabinet. On the other hand, the modified approach focused on replacing individual batteries within each battery unit. The cost for each battery unit replacement, comprising eight small batteries priced at $10 each, resulted in significantly reduced expenditure. By implementing the modified approach, the team has achieved significant cost savings for the airline that worth about $34,380 or Birr 1,899,151.20. The Executive Management appreciated the team for their valuable contribution and invited other fellow employees to participate in cost saving and innovative ideas which are significate for the industry.
ET-STAR Dir. Group Equipment and Facility Maintenance Ato Belachew Sheshegu and the section manager, Ato Komander Kumsa, transmitted their appreciation to the team after the successful completion of the project. Ato Komander Kumsa, on his part “I wanted to take a moment to acknowledge the exceptional efforts of our team working on cost center MROFM645. They have been instrumental in generating innovative ideas that have propelled our beloved company to new heights. One noteworthy project that stands out is the successful modification of the old, obsolete UPS rack and the resolution of the repetitive failures in the Cargo Data Centre. Currently the modified UPS rack actively and properly working the intended purpose, I would like to express my gratitude to the team for their outstanding work and dedication.” In addition, we would like tanks for the CIO and his team for their trust and unreserved support for this great job. Good Job-Team MROFM645!!!!
ET-STAR እስቲ እናስባቸው የዝናቡ ናዳ ሲደበድባቸው የፀሀዩ ግለት ሲለበልባቸው ረሀብ እርዛት ሲያሰቃያቸው የሰው ፍቅር አትተው ሆድ ሲብሳቸው እስቲ ማናችን ነን አይዟቹ ያልናቸው። አዳፋ ልብሳቸውን ብቻ ተመልክተን በጣር ሲለምኑን ዱርዬዎች ብለን ንቀን እንዳላየ አይተን ያለፍናቸው ሰምተን ጆሮ ዳባ ልብሱ ያልናቸው የኛው እህት ወንድም ወገናችን ናቸው። ባልጠና ገላቸው ከላይ ታች ይላሉ ሚቀመስ ለማግኘት ይፍጨረጨራሉ ያገኟትን ታዲያ ተካፍለው ሲበሉ ፍቅራቸውን ላየ በጣም ያስቀናሉ። ወገን ይህን አይተን እንዘንላቸው ስቃይ መከራውን እንረዳላቸው ዱርዬዎች ብለን ከምንሰድባቸው እስቲ ጠጋ ብለን እናነጋግራቸው ካለን በማካፈል እንታደጋቸው። በቴዎድሮስ ተከስተ Customer Service Expert, Ground Products Development, Standards, and Procedures
ET-STAR TEAM UP! A team is a collective shoulder, that lifts a boulder, and shines Golder. The spirit is the fiber, to bond us together. We can achieve the best, we can pass all the test, when we stand together, in support and trust. We are a great pool, each adding for a full. A shared goal can be reached, willing to keep in touch, wishing to make match, when we learn as we teach when we are there, For one another and each. By: Girma Kebede Birru TEAM LEADER Customer Service Agent
ET-STAR STAFF VIEW ETHIOPIAN NDC – THE FUTURE OF ETHIOPIAN RETAILING What is NDC? NDC – New Distribution Capability – is an industry initiative launched and supported by IATA for the development and market adoption of a new, XML-based, data transmission standard dubbed NDC Standard. The NDC Standard enhances capability of communications between the airlines and travel stakeholders to meet the future need of airline retailing. How NDC benefits Ethiopian? ♦ Direct distribution – This greatly enables Ethiopian to directly share dynamic contents with partners, Travel Agents, Online Travel Agencies (OTAs), Travel Search Engines, and Travel Management Companies (TMCs) without any third-party involvement and dependency ♦ Personalized offers – NDC enables Ethiopian to gain in-depth customer data that is needed to offer the level of personalization that many consumers have become accustomed to. With the proper customer data, ancillary products and services can be combined with flights to create personalized packages. ♦ Share rich contents – NDC supports rich contents. Rich content can include a variety of extra details, optional ancillary services that can be added to a flight, and images and text that can catch the attention of customers. Ethiopian can effortlessly share these contents with the help of NDC. ♦ Product differentiation – besides displaying price and schedules on the traditional GDS ecosystem, NDC allows Ethiopian to market value added services to fully compete in the travel industry. Is Ethiopian NDC certified? ♦ Ethiopian has obtained Level 3 NDC Certification from IATA. Level 3 means Ethiopian has the Offer and Order Management capabilities. In addition to the basic booking and selling capabilities, key elements of servicing like changes in NDC booking are supported. Thank you, Elias Gezehagn, Senior Digital Solution Officer I, for sharing the information
ET-STAR STAFF’S CAMERA By: Yonas Negussie Area Manager Chad
ET-STAR FOR INFORMATION WORLD’S BUSIEST AIRPORT 2023 There’s no change at the top of the list. The No. 1 airport for passenger volume in 2023, Atlanta’s HartsfieldJackson International, has held that position every year — except pandemic-walloped 2020 — for more than two decades. But for the first time, Dubai takes the No. 2 ranking, according to Airports Council International’s preliminary rankings for 2023, released on Monday. “Dubai served around 87 million passengers in 2023. That is a year-to-year increase of 31%, and that is 1% higher than 2019. And they connected 262 destinations around 104 countries to 102 international carriers,” said Luis Felipe de Oliveira, ACI World’s director general. The airport’s jump up from No. 5 in 2022 is representative of a big growth area in aviation, with industry expansion in emerging and developing economies in the Middle East and Asia Pacific expected at more than twice the rate of advanced economies in the decades to come, de Oliveira said. But Atlanta doesn’t have too much to worry about for now. With 104.7 million passengers in 2023, Dubai’s not nipping at its heels just yet. That figure is still about 5% below ATL’s pre-pandemic 2019 passenger total, but de Oliveira said ACI expects Atlanta to serve about 110 million passengers in 2024 – bringing the airport back to 2019 passenger levels. Globally, passenger traffic in 2023 grew by 27% from 2022 to reach nearly 94% of 2019 results, with domestic travel rebounding more quickly from the pandemic — growing by 20% from 2022 to reach almost 97% of 2019 levels.
ET-STAR The world’s largest domestic market, the United States, had four more airports – all with significant domestic passenger shares – in the top 10 in 2023: Dallas/Fort Worth (No. 3), Denver (No. 6), Los Angeles (No. 8) and Chicago O’Hare (No. 9). But in 2023, it was the international market that drove recovery, growing about 37% to reach about 90% of 2019 figures. And while Dubai is the No. 2 airport for overall traffic, it’s No. 1 in the world for international passengers. Plus, it has evolved into a destination. London Heathrow, another strong international player, jumped up from No. 8 in 2022 to No. 4 last year. But it was Tokyo Haneda in Japan that made the biggest leap – from No. 16 to No. 5, thanks largely to Japan’s reopening. It’s a welcome indicator that Asia’s passenger numbers are getting back on track, de Oliveira said. Istanbul’s airport held steady at No. 7, and Indira Gandhi International Airport in New Delhi dropped one spot from No. 9 in 2022 to No. 10 last year. India, with an enormous population that’s increasingly connected by air, is an example of growth in the industry’s capillary network in different parts of the world. “In the US, you have a very good capillarity in the system – the small, medium and big airports connecting with each other. We don’t have that in many parts of the world,” de Oliveira said. But it’s growing rapidly in India, he said, with Air India and IndiGo buying hundreds of aircraft and the government investing in the country’s more than 140 airports. The 2023 global total passengers’ figure is close to 8.5 billion, according to ACI’s preliminary figures. Source: CNN Travel/Edition April 15, 2024
ET-STAR ACE UPDATE
ET-STAR The ACE Operating System is a robust quality framework designed to drive operational excellence, enhance customer satisfaction, and foster continuous improvement within organizations. This system equips businesses with a comprehensive set of tools and methodologies that facilitate problem-solving, streamline processes, eliminate waste, and support strategic decision-making. As the cell’s ACE final assessments, the Group It Service Desk Level I ACE Cell successfully achieved the prestigious gold level accreditation on February 26, 2024. The cell achieved a gold level through pre-evaluation and the final assessment conducted by the group QMS, compliance, and ACE teams. The certificate award ceremony was given in the presence of the respective managers, Mgr. Group QMS, Compliance & ACE, and respective staff. Group IT Service Desk Level I Upon thorough assessment, it was determined that the Digital Sales, Group Business Sustainability, and Cargo Customer Service ACE Cells achieved Silver Level status on different dates - 4 April 2024, 15 March 2024, and 26 March 2024 respectively. On the other hand, ESLH Front Office, Purchasing, Cost Control, F&B Kitchen, F&B Service, and housekeeping cells at a certain establishment achieved the Silver Level on specific dates - 28th March 2024, 28th February, and 29th February 2024 respectively. To acknowledge these significant achievements, a certificate award ceremony was held in the presence of respective managers and group quality, compliance, and ACE team members. The ceremony was also attended by the respective staff who have contributed to the teams’ success.
ET-STAR Digital Sales Business sustainability Cargo Customer Service
ET-STAR ESLH Front Office ESLH Purchasing ESLH House keeping ESLH F & B Service ESLH F & B Kitchen ESLH Cost Control Congratulations
ET-STAR FLASH BACK ETHIOPIAN AIRLINES PLANES AT OLD ADDIS ABABA AIRPORT IN THE EARLY SIXTIES.
ET-STAR
ET-STAR AREA OFFICE EVENT MAY DAY CELEBRATION Maputo, Mozambique Garowe, Somalia Garowe Somalia celebrated 78 years anniversary
ET-STAR North-East USA Ethiopian Airlines’ 78th year anniversary in USA. Ethiopian office in USA celebrated Ethiopian 78th Anniversary with guests, customers, and staff members. Mrs. Tigist Terefe Teshome, Sales Manager East Coast and Northeast USA said on her LinkedIn page “It was a lot of fun celebrating with friends of ET From ‘Going to Great Lengths to Please’ to ‘The New Spirit of Africa’, we marked our 78th year anniversary. It was a lot of fun celebrating with friends of ET. It was a truly Ethiopian night with the coffee roasting, brewing, authentic Ethiopian food and more. “
ET-STAR AVIATION AND TECHNOLOGY WHAT IS AI AND WHY IS IT IMPORTANT FOR AVIATION? AI, or artificial intelligence, is the ability of machines to perform tasks that normally require human intelligence, such as learning, reasoning, and decision-making. The aviation industry is under pressure to improve the sustainability of air travel while improving operational efficiency in an increasingly complex marketplace that is still recovering from the impact of the COVID-19 pandemic. In an industry where safety is paramount and new technologies require utmost scrutiny, generative AI promises to boost aviation businesses and their industry partners. There is a myriad of potential use cases for generative AI. Some use cases require time to integrate with existing business systems and processes, but industry leaders should move forward to areas best suited for generative AI’s strengths. These include enhancing customer experiences through better, more personalized travel recommendations and promotions, as well as improving customer service by creating more robust virtual assistants. Generative AI could also help maintenance, repair, and overhaul (MRO) technicians by enabling them to retrieve relevant information more effectively for repairs, or by automating the creation of parts and equipment orders so repair or maintenance can start as soon as a plane lands. Some airlines are already using generative AI in communications and customer service operations, including automating translations of texts, producing marketing materials, and writing copies. AAR Corp, a private provider of aviation services, is considering the use of generative AI to optimize inventory management, provide predictive maintenance, improve warehouse operations, and automate parts ordering. The aviation industry is prudently taking a cautious approach to rolling out AI. In May, the European Union Aviation Safety Agency (EASA) released the second version of its AI Roadmap, which provides a comprehensive plan for the integration of AI in aviation, with a focus on safety, security, AI assurance, human factors and ethical considerations. Such measures indicate that the industry is aware of AI’s risks, which include bias in the data used by machine learning systems to train AI models that can skew recommendations or analyses. In addition, generative AI can sometimes identify patterns or objects in data that are nonexistent and yield results that are either nonsensical or altogether inaccurate—a phenomenon known as a “hallucination.” Because of the possibility of error in generative AI, aviation companies should begin by exploring use cases where some variability can be tolerated, such as customer service bots. They must also make sure that customer data is secure and that its use is compliant with data privacy regulations. Source: www.AvaitionInternationalNews
ET-STAR FOR FUN UNEXPECTED REQUESTS A man is in a mall and sees a clothes store. He sees a magnificent, brand-new jacket in the shop window and decides he shall try it on and buy it. So, he walks into the shop and asks an employee: “Excuse me sir.” “How can I help you?” the employee replies. “Could I by any chance try on that jacket in your shop window?” The employee looks at him and says, “No you shall not – you are to try it on in the changing rooms like everybody else!” Theme: Understanding matter in customer service.
ET-STAR ETHIOPIAN EMPLOYEES’ ARTWORK DAWIT LEGESSE TECHNICAL MGR II DME
ET-STAR FOR ATTENTION
ET-STAR QUESTION AND ANSWER Winners of the last Question and Answer. The Question was What are the two new domestic flight terminals that ET launched in March and April 2024? The Answers is, Denbi Dolo (DEM) And Jinka (BCO), Airport Abyssinia Wolde Naol Dibaba Hordofa SR. Accountant I Marketing Officer Congratulations to the winners
ET-STAR THIS MONTH QUESTION WHEN ET WILL LAUNCH A FLIGHT TO WARSAW, POLAND? Terms of the Competition Competitors will be rated based on their score and speed. Competitors shall email their answers to [email protected] Answers must be sent until the end of the working day on May 20, 2024 (only until 05:00 PM). If you have questions or suggestions, please call us at extension 8725.
ET-STAR ADDRESS Group Employee Engagement and Internal Communication Email ;- [email protected] Telephone –251115178225/8725/4397 Organized and presented to you by Group Employee Engagement and Internal Communication office www.ethiopianairlines.com