41 Edition November 2023 ETG EMPLOYEES’ IN THE ETHIOPIAN GREAT RUN
ET-STAR ARTICLE CONTRIBUTORS Engagement Team Dr. Ephrem Negussie Gashaw Haile(PHD) EDITOR-IN-CHIEF Mr. Tesfahun Leta EDITORS Mrs. Kidist Getahun Mrs. Halib Gashaw Mr. Eskinder Alemayehu
ET-STAR LAYOUT DESIGNER Mr. Abebe Arega Mrs. Kidist Getahun PROMOTION & DISTRIBUTION Engagement Team ADDRESS Group Employee Engagement and Internal Communication Email ;- [email protected] Telephone –251115178225/8725/4397 Organized and presented to you by Group Employee Engagement and Internal Communication office
ET-STAR THE MONTH IN ET
ET-STAR EMPLOYEES’ RECOGNITION GLOBAL CUSTOMER INTERACTION CENTER (GCIC) HOLDS BEST AGENTS AND “EMPLOYEE OF THE MONTH” AWARD CEREMONY As part of its monthly activity, the Global Customer Interaction Center (GCIC) held a colorful program on 17 NOV.23 to recognize and appreciate best performers and “Employee of the Month “for the month of Oct.2023.
ET-STAR The employee selection was made based on the section’s objective to continually enhance customer satisfaction and parameters set to measure employee performance namely Speed of Answering, Average Call Handling Time, No. of interactions (both e-mail and calls), Adherence to schedule, interaction quality as well as volumes of Sales. This time, the monthly evaluation of quality audit has been included as additional parameter to screen out the best agents. Accordingly, a total of 11 employees who showed remarkable performance by exceeding their targets in all the above parameters were selected from different shifts and desks and awarded various gifts and appreciation letters. In addition, one staff was recognized based on the number of positive customer feedback received during the month of Oct.23. The program was graced by the presence of Ato Lemma Yadecha , Chief Commercial Officer who shared his valuable work experience at GCIC in particular and at ET in general and encouraged all team members to work hard and achieve better results in their respective assigned areas. During the event, Director GCIC, Ato Michael Yohannes congratulated the agents and mentioned that such events shall continue to be one of the focus areas of the department with the aim of inspiring the staff for better performance and ultimately enhancing customer satisfaction, service quality and sales of the airline in general. W/o Mekdes Dagnachew, Team Leader Customer Services -GCIC , on her part gave out explanations on the parameters and objectivity of the selection process and encouraged the best agents to always keep up their good work.
ET-STAR CARGO CUSTOMERS’ DAY Ethiopian Cargo and Logistics Services Colorfully Celebrates Cargo Customers’ Day Ethiopian Cargo & Logistics Services, the largest air cargo network operator in Africa, celebrated Cargo Customers’ Day at Ethiopian Skylight Hotel on November 16, 2023. The event was colorfully celebrated by recognizing the top three cargo exporters in nine different export categories based on their performance of the 2022/23 fiscal year.
ET-STAR The Ethiopian Cargo Customers’ Day Award, which was organized by ADD Cargo Sales office to recognize growers, manufacturers, Abattoirs, forwarders, couriers, and value-added exporters that are advancing the Ethiopian export industry. The award aims to acknowledge and motivate all Ethiopian Exporters. During the award ceremony Sher Ethiopia PLC won the ‘Ethiopian Cargo Customer of the Year 2022/23’ award for their outstanding performance in all categories with 50+ million Dollar revenue 30,500-ton uplift, which is equivalent to 328 B777F capacity, which also ranks the highest prestigious customer from the entire Ethiopian Airlines Group.
ET-STAR ETHIOPIAN REWARD ETHIOPIAN INFLIGHT CATERING FOOD MICROBIOLOGY LABORATORY RECEIVES ISO 17025:2017 ACCREDITATION Ethiopian Accreditation Service hosted the accreditation ceremony, in the presence of Honorable State Minister of Trade and Regional Integration, Ato Endalew Mekonnen, and the General Director of EAS, Ato Bonsa Bayissa for ten organizations that have successfully implemented ISO 17025:2017 Laboratory Management System at their medical and food testing laboratories. During the program, Ethiopian Inflight Catering microbiology laboratory was recognized as a model and icon award owner. This accreditation provides assurance on the application of standard test methods and the competency of the laboratory staff to ensure efficiency and effectiveness of the laboratory performance and compliance with regulatory body requirements.
ET-STAR WELCOMING THE NEW STAFF ADD SALES WELCOMES THE NEWLY HIRED EMPLOYEES ADD Sales team welcomed the newly SOM graduate students on 23rd of November 2023, in the presence of CCO of Ethiopian Airlines, Mr. Lemma Yadecha, VP Group HCM, Mrs. Zenebework G/Tsadik, Director Addis Ababa Sales, Mr. Girum Abebe, Managers, Team leaders and guests. On the welcoming ceremony, the executive members, Director ADD Sales and managers transferred important messages and advised the newly hired employees to be loyal to their company.
ET-STAR Congratulations on your new role! We’re so happy to have you as part of the team!!!
ET-STAR TOP DUTY-FREE SELLERS IN THE MONTH THE WINNER OF GISADA FRAGRANCES INCENTIVE FOR BEING A TOP SELLER OF FRAGRANCES CABIN CREW FREWOYNI MELES WITH ACTING MANAGER- SOSINA TILAHUN CABIN CREW FREWOYNI MELES WITH DIRECTOR OF INFLIGHT SERVICES, FIONA COOPER, GEDION MOHAMMED AND DUTY-FREE EXPERT TREVOR MARTIN
ET-STAR CABIN CREW HELINA HAILU WOLDEKIDAN WITH DUTY FREE EXPERT- AZEB TAFESSE CABIN CREW SELAMAWIT KEBEDE ASHAGRE WITH UNIT LEADER ADDISALEM WOLDEMEDHIN
ET-STAR THE WINNER OF FIERRO JEWELLERY INCENTIVE FOR BEING A TOP SELLER OF JEWELLERY CABIN CREW MAHDER BEZABIH BEKELE WITH UNIT LEADER SIMRET HAILU CABIN CREW BIRUKTAWIT GIRMA TEGENE WITH UNIT LEDAER SIRGUT WOLDEGEBRIEL
ET-STAR CABIN CREW EMNET ADANE DEGFE WITH UNIT LEADER SIRGUT WOLDEGEBRIEL ABYSINNIA TAYE AND ETSUBDINK ZERIHUN BOGALE HANNA WOLDE AND HAMEREMARIAM FIKRE HABTE
ET-STAR EMPLOYEES’ CAMERA Taken by Robel Mekonnen Accounting Specialist Bole International Airport
ET-STAR EMPLOYEES’ PAINTING PAGE Painted by Nigatu Solomon from MRO Painting Shop
ET-STAR ETG EMPLOYEES’ IN THE ETHIOPIAN GREAT RUN
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ET-STAR FLASHBACK Ethiopian Back in the days
ET-STAR Source: Bringing Africa Together
ET-STAR MORAL STORY THE BAKER AND THE BUTTER A long time ago, a baker and a farmer lived in the same small village. These two men had a friendly arrangement in place, where the farmer would sell a pound of butter to the baker each day. One morning, the baker decided to weigh the butter to see if he’d received the correct amount. To his surprise, he discovered that the farmer had sold him less butter than he’d paid for. Angry about the unfairness, he took the farmer to court. At the hearing, the judge asked the farmer whether he used any measure to weigh the butter. “Your honor, I am but a lowly farmer and do not own a proper measure. I simply use an old-fashioned scale,” he replied. “How do you weight the butter then?” Enquired the judge. To this the farmer answered: “Your honor, long before the baker started buying butter from my farm, I’ve been buying a pound loaf of bread from him. Every day when he brings me the bread, I place it on my scale and give him the same weight in butter. If anyone is to be blamed, it’s the baker.” MORAL OF THE STORY: Be kind and fair to others and you’ll enjoy the rewards.
ET-STAR UNUSUAL FACT THE WORLD’S SHORTEST FLIGHT ROUTES WESTRAY TO PAPA WESTRAY: 90 SECONDS The shortest flight in the world connects two Scottish islands, Westray and Papa Westray. It has been measured as the shortest scheduled passenger flight by the Guinness World Records, having first flown in 1967 and welcomed the one millionth passenger in 2016. Operated by Loganair, the route is just 1.7 miles long, and has seen record times of just 47 seconds (depending on the winds). The reason for the short flight is due to the rough seas. Source: The Sun News
ET-STAR FOR PROFESSIONAL WORLD
ET-STAR CUSTOMER FOCUS 1. TREAT CUSTOMERS WITH RESPECT. Customers want to feel valued and appreciated. They don’t want to be spoken down to or ignored. When you’re providing customer service, make sure you are respectful and use a polite and helpful tone. 2. PROVIDE PROMPT ASSISTANCE. Most customers hate waiting. They often want help immediately and don’t want to wait long for it. Put a system in place that allows customers to get assistance quickly. This could mean having someone available to answer the phone or having customer service representatives who can promptly address customer concerns. 3. FIND SOLUTIONS THAT MEET CUSTOMER NEEDS. Not only do many customers dislike waiting, but they also hate having to deal with the same issue repeatedly. They want their problems solved and solutions that meet their specific needs. When you’re providing customer service, take the time to understand what the customer is asking for and find a solution that works for them. Resolve any problems efficiently and as quickly as possible so that the customer doesn’t have to keep coming back. 4. COMMUNICATE CLEARLY AND CONCISELY. Don’t confuse customers about what is happening or what they need to do. When providing customer service, make sure your communication is clear and easy to understand. This includes using simple language and avoiding jargon. 5. BE HONEST WHEN THINGS GO WRONG. Customers appreciate honesty. If something goes wrong, they want to know what happened, and they typically want businesses to be upfront about it. When you run into an issue, always be honest with the customer and don’t try to hide anything. 6. FOCUS ON CUSTOMER SATISFACTION AND A SENSE OF CARE. Make sure you are focused on the specific customer’s needs and doing everything possible to ensure they are satisfied. Show the customer that you care about their experience and put in the extra effort to help them. 7. HAVE A POSITIVE ATTITUDE. Many of us can sense when someone is unhappy or doesn’t want to be helping us — don’t let this happen in your customer service. It’s important to have a positive attitude and make it clear you are excited to help the customer. This can make them feel more welcome and appreciated. 8. EDUCATE YOUR TEAM MEMBERS ABOUT YOUR BUSINESS. Most people want to work with people who know what they’re doing. Ensure that your staff is knowledgeable about the products and services you offer. This will also help them address customer concerns quickly and effectively.
ET-STAR INSPIRATIONAL QUOTES “Nothing ever comes to one, that is worth having, except as a result of hard work.” Booker T. Washington “All growth depends upon activity. There is no development physically or intellectually without effort, and effort means work.” Calvin Coolidge “Work harder than you think you did yesterday.” Alex Elle “Plans are only good intentions unless they immediately degenerate into hard work.” Peter Drucker “Discipline is choosing between what you want now and what you want most.” Augusta F. Kantra Thanks for sharing Kumelachew Bayuh
ET-STAR AVIATION FACT TRAVELERS LOSE OUT ON OVER A THIRD OF THEIR TASTE BUDS DURING FLIGHT There is an actual reason that airplane food can sometimes taste relatively bland. When an airplane is flying at a high altitude, the air becomes very dry, and the air pressure drops. This forces passengers’ sense of smell to drop, directly affecting how they judge taste. When you step on an aeroplane, the atmosphere inside the cabin affects your sense of smell first. Then, as the plane gets higher, the air pressure drops while humidity levels in the cabin plummet. At about 30,000 feet, humidity is less than 12% – drier than most deserts. The combination of dryness and low pressure reduces the sensitivity of your taste buds to sweet and salty foods by around 30%, according to a 2010 study conducted by Germany’s Fraunhofer Institute for Building Physics, commissioned by German airline Lufthansa. To investigate this the researchers used a special lab that reduced air pressure simulating cruising at 35,000 feet (10.6km) – as well as sucking moisture out of the air and simulating the engine noise. Taste buds and sense of smell are the first things to go at 30,000 feet. “Flavour is a combination of both, and our perception of saltiness and sweetness drop when inside a pressurised cabin.” Source: BBC and Simple flying
ET-STAR HUMOR IN DIALOGUE THE MOST IMPORTANT ORGAN One day the body organs got together and decided to have a board meeting. Here’s what went on behind closed doors. There was intense discussion to determine WHO WAS THE MOST IMPORTANT PART OF THE BODY. The BRAIN was the first to speak,” Without me, nothing would be accomplished.” Then the HEART spoke up,” Without me pumping blood to your brain, you could not function.” The ARMs laughed.” You’re both wrong. Without me to put food in the mouth, nothing would work.” The STOMACH said,” Without me, your food would not digest.” The LUNGS bellowed back,” Without us, you could not breathe.” The EYES blinked,” Without me, you could not see.” The KIDNEYS snorted, “Without me, you could not detoxify and eliminate.” The COLON meekly spoke up.” I am important. You need me to eliminate all the garbage from your systems.” Everyone laughed and made fun of him.” How can you be as important as we are? You’re just a smelly old sewer.”
ET-STAR The poor colon’s feelings were hurt. He turned away and thought,” I will show them.” HE SHUT DOWN! Then, he sat back and watched what happened. The BRAIN was stupefied. The HEART’s beat was weak and irregular. The ARMS were weak and couldn’t move. The LUNGS gave in to shallow breathing. The EYES became clouded. The KIDNEYS quit. The COLON looked around and decided it was time to call another meeting. It wasn’t that lively this time, but everyone was in total agreement. The COLON WAS THE MOST IMPORTANT ORGAN! THINK ABOUT THIS FOR A MOMENT. Do you agree with above opinion? Does this apply to an organization? Say to ETHIOPIAN? Who is the most important Employee/Division in Ethiopian? Or Do you agree that all are important, and that what is required is TEAMWORK?
ET-STAR INTERNATIONAL ANTI-CORRUPTION DAY - 9 DECEMBER 2023 The 2023 International Anti-Corruption Day (IACD) seeks to highlight the crucial link between anti-corruption and peace, security, and development. At its core is the notion that tackling this crime is the right and responsibility of everyone, and that only through cooperation and the involvement of each person and institution can we overcome the negative impact of this crime. States, government officials, civil servants, law enforcement officers, media representatives, the private sector, civil society, academia, the public and youth alike all have a role to play in this. With the theme of this year’s International Anti-Corruption Day, UNCAC at 20: Uniting the World Against Corruption, we intend to celebrate not only this significant milestone in global anti-corruption endeavours but also the improvements brought about by the collective efforts supported by the Convention. Equally crucial is our examination of the remaining gaps that need addressing to ensure that this mechanism continues to grow stronger in the years ahead. Join us build a world at United Against Corruption!!!
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ET-STAR MEDIA REVIEW IN THE MONTH
ET-STAR ETHIOPIAN AIRLINES EXPANDS FLEET WITH LANDMARK BOEING AGREEMENT AT DUBAI AIRSHOW 2023 Ethiopian Airlines, Africa’s flagship carrier, made aviation headlines on the second day of the Dubai Airshow 2023 by finalizing its largest-ever aircraft purchase agreement with Boeing. The deal includes 11 state-of-the-art Boeing 787 Dreamliners and 20 Boeing 737 MAX aircraft, with an option to increase the order by an additional 36 planes. Following the tragic 2019 crash involving a 737 MAX 8, Ethiopian Airlines and Boeing have mended their partnership, marking a significant milestone in the aftermath of global MAX groundings. The signed agreement outlines the acquisition of 20 Boeing 737 MAX 8s and eleven Boeing 787-9s, a substantial increase to Ethiopian Airlines’ current fleet of 13 MAX and 10 Dreamliner. aircraft. The carrier’s fleet, primarily Boeing-dominated, is set to undergo further expansion with the potential addition of 15 Dreamliners and 21 737 MAX aircraft through purchase options. Ethiopian Airlines Group CEO Mr. Mesfin Tasew expressed enthusiasm, stating, “We are pleased to announce that Ethiopian Airlines has reached a deal with Boeing to place a firm order for 31 ultra-modern airplanes, with an opportunity for 36 additional jets.” This landmark commitment positions Ethiopian Airlines as a key player in Africa’s aviation landscape. Despite challenges, the enduring partnership between Boeing and Ethiopian Airlines continues to evolve. Brad McMullen, Boeing’s Senior Vice President of Commercial Sales and Marketing, remarked, “Ethiopian Airlines continues its leadership as one of Africa’s preeminent airlines with this landmark commitment to expand its 787 and 737 MAX fleets.” Source: Air Space Africa
ET-STAR ETHIOPIAN AIRLINES IN IT FOR THE LONG-HAUL: COMMITS TO A FURTHER 11 A350-900S Dubai, 15 November 2023 - Ethiopian’s flagship carrier, Ethiopian Airlines Group, has signed a memorandum of understanding (MoU) for 11 additional Airbus A350-900s to be added to its existing fleet. The latest agreement takes Ethiopian Airlines’ total order book and commitment for the A350 to 33, including four A350-1000s. Ethiopian Airlines currently operates a fleet of 20 A350-900s and with this commitment, it will confirm its position as Africa’s biggest A350 customer. The signing of the MoU took place at Dubai Airshow in the presence of Ethiopian Airlines Group CEO Mr. Mesfin Tasew and Airbus Chief Commercial Officer and Head of International, Christian Scherer. Ethiopian Airlines Group CEO Mr. Mesfin Tasew said, “We are excited to place this commitment for 11 Airbus A350-900s. As a customer focused airline, we are particularly excited for this fleet as it offers extra comfort to passengers with its features like the quietest cabin in its class and ambient lighting. We are keen to expand our fleet size, acquiring the latest technology aircraft to offer a convenient and memorable onboard experience to our esteemed passengers.” Christian Scherer, Airbus Chief Commercial Officer and Head of International, said, “Ethiopian Airlines is a great example of how to leverage the exceptional values of the A350 for long-haul travel, playing on the benefits of Ethiopia’s unique geographical position that offers the fastest connections between China and Latin America. We are delighted to further strengthen Ethiopian Airlines fleet, and through this, continue the great relationship we have built up together.” The A350 is the world’s most modern and efficient widebody aircraft and the long-range leader in the 300–410-seater category, flying efficiently on any sector from short-haul to ultra-long-haul routes up to 9,700nm. Its clean sheet design includes state-of-the-art technologies, aerodynamics, lightweight materials, and latest generation engines that together deliver 25% advantage in fuel burn, operating costs and CO₂ emissions, as well as 50% noise reduction compared to previous generation competitor aircraft. The A350 has won over 1,000 orders from leading carriers from around the globe. Source: Airbus.com
ET-STAR ETHIOPIAN AIRLINES LAUNCHES NEW FLIGHT TO GATWICK Addis Ababa, November 20, 2023 (Addis Walta) Ethiopian Airlines inaugurated a new three times a week flight to London, Gatwick Airport. The commencement of the new flight to Gatwick increases the national flag carrier’s destinations in the UK to three and the second in London after Heathrow Airport. The inaugural ceremony was attended by the State Minister of Foreign Affairs, Ambassador Mesganu Arga, the airline Chief Commercial Officer (CCO), Lemma Yadecha, and the UK ambassador to Ethiopia, Mr. Daren Welch. The addition of the new flight to Gatwick is said to strengthen the bilateral relations between the two countries. Following the launch of flights to London Gatwick, the airline’s total international destinations have reached 136.
ET-STAR ETHIOPIAN EQUIPS ITS NEW A350-1000S WITH THALES’ AVANT UP Ethiopian Airlines Group, the fastest-growing global airline brand and the continent’s largest airline, is pleased to announce that it selects AVANT Up inflight entertainment solution for its upcoming aircraft Airbus A350-1000. Ethiopian, a multi award winner including SKYTRAX awards for six years in a row, will introduce the latest technology inflight entertainment system from Thales Inflyt Experience with a new user interface to enhance passengers’ experience, several digital services such as, interactive maps, shopping, and meal and beverage selections. (Left to right: Mr. Mesfin Tasew, Group Chief Executive Officer– Ethiopian Airlines; Mr. Retta Melaku, Chief Operating Officer – Ethiopian Airlines; Mr. Mathieu Franco: Senior Account Manager - Thales InFlyt Experience, Bruno Guinamand, Regional Vice President - Thales InFlyt Experience) Ethiopian official website
ET-STAR WELCOME ON BOARD
ET-STAR POEM UP THERE, RIGHT AT THE EDGE LOOKING DOWN A GORGE A CLIFF AS SHARP AS A KNIFE BECOMES A SAFE HEAVEN A STRANGER HEAVEN. WHEN IT IS MEANT IN NATURE’S INTENT EVEN THE UNLIKELY, GIVES YOU A COMFORT. By Girma Kebede TEAM LEADER Customer Service Agent
ET-STAR HEALTHY FRUITS TO EAT APPLES Besides being a notable source of phytonutrients and antioxidants, apples also work as a natural mouth refresher, cleaning your teeth with each bite, while leaving behind a pleasing aroma in your mouth. Do note that an apple’s flavour and aroma come from fragrance cells found in its skin. So, for maximum taste and added fibre, leave that skin on. BANANAS Bananas contain one of the highest amounts of potassium found among fruit. A medium-sized banana contains around 422mg of potassium (about 10%) of the requirement for an average adult. Potassium is an important nutrient for the functioning of muscles. To hasten the ripening process of a banana, place it in a paper bag. The reason this works is that bananas and other fruits such as apples produce ethylene gas — which helps to trigger ripening. Contrary to popular belief, placing bananas in the fridge does not cause them to go bad faster. While the outer skin does indeed turn black and patchy, the fruit inside stays relatively unaffected and can last for about an additional week, as compared to leaving it outside the refrigerator. BERRIES Among all the fruits, berries contain the highest number of antioxidants. The antioxidant properties of these fruit help to fight off diseases and potentially prevent cell deterioration. Ranked in order of antioxidant content are blueberries, cranberries, blackberries, raspberries, and strawberries. DURIANS Durian lovers will be pleased to know that there are many health benefits of consuming this love-it-or-hate-it fruit. The fruit is full of vitamins and minerals, including vitamin B-1 (thiamin) and B-6 (pyridoxine), contributing 31% and 24% of RDA respectively for adults[1]. It is also a good source of dietary fibre as five seeds provide 16% of our dietary fibre requirements. You might be surprised to know that durians contain zero cholesterol, since cholesterol is only found in animal products. Nevertheless, because of its high sugar content, they are relatively rich in calories, (250 kcal over five seeds), so do consume in moderation (not more than four seeds per sitting). Source: https://www.healthhub.sg/live-healthy/fun-fruity-facts
ET-STAR EMPLOYEES’ CAMERA Taken by YALEMSEW BRHANU QMS & SMS Expert
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ET-STAR ACE UPDATE The ACE Operating System is a comprehensive quality framework aimed at achieving operational excellence, customer satisfaction, and continuous improvement. It empowers organizations with a suite of tools for problemsolving, process enhancement, waste elimination, and strategic decision-making. Commercial QMS, SMS, and cargo capacity management that have achieved bronze levels based on the ACE protocol. The ACE Bronze Certification Award Ceremony for Commercial QMS, SMS, and cargo capacity management in the ACE cell was conducted on October 10 and 30, 2023, in the presence of Director Cargo Marketing, Group QMS, Compliance & ACE Manager, Commercial QMS & SMS Manager, and respective staff. COMMERCIAL QMS & SMS CARGO CAPACITY MANAGEMENT
ET-STAR The ACE Silver Certification Award Ceremony for PR and corporate communications is celebrated in the presence of PR and corporate communications manager on October 2, 2023. Besides, digital product management and digital acquisition, being together, received the ACE Silver Certification Award and celebrated together in the presence of the IMC director, digital product management, and digital acquisition team leader, with the participation of the respective staffs, on October 16 and 20, 2023. DIGITAL PRODUCT DEVT. & ACQUISITION PR & CORP. COMMUNICATION
ET-STAR Furthermore, on November 17, 2023, the ACE GOLD Certification for Business Transformation and Project Management Office, ACE SILVER Certification for B2B application development, and ACE BRONZE Certification for B2C application development award ceremony is held in the presence of the Head Group Application Design and Delivery, Group QMS, Compliance & ACE Manager, and respective staffs from all sections. BUSINESS TRANSFORMATION PROJECT MANAGEMENT OFFICE
ET-STAR B2B APPLICATION DEVELOPMENT B2C APPLICATION DEVELOPMENT
ET-STAR ON ANOTHER NOTE, ON NOVEMBER 17, 2023, CUSTOMER SERVICE QMS AND SMS WAS AWARDED WITH GOLD CERTIFICATE IN THE PRESENCE OF VP CUSTOMER SERVICES AND ALL STAFF
ET-STAR HR AND FINANCE MRO CELL WAS ALSO AWARDED WITH GOLD CERTIFICATE. Group QMS, SMS, Compliance and ACE section would like to congratulate all cells who have made level changes successfully. Congratulations to all cells
ET-STAR HEALTH CORNER WHAT IS A PEPTIC ULCER? A peptic ulcer is a sore that can form on the lining of the stomach or duodenum. The duodenum is the first part of the small intestine. WHAT ARE THE SYMPTOMS OF A PEPTIC ULCER? Some people with peptic ulcers have no symptoms. Other people have symptoms that include: ♦ Pain in the upper belly – Ulcers in the stomach often cause pain soon after a person eats. Ulcers in the duodenum often cause pain or burning when a person’s stomach is empty. ♦ Bloating, or feeling full after eating a small amount of food ♦ Not feeling hungry ♦ Nausea or vomiting All of these symptoms can also be caused by other conditions. Sometimes, peptic ulcers can lead to serious problems. These include: ♦ Bleeding – This can cause smelly and black-colored bowel movements, vomiting blood, or, more rarely, bright red bowel movements. ♦ A hole in the wall of the stomach or duodenum – This can cause sudden and severe belly pain. ♦ Obstruction – This is a blockage of the intestine. It can cause a feeling of fullness, bloating, indigestion, nausea, vomiting, belly pain shortly after eating, and weight loss. WHAT CAUSES PEPTIC ULCERS? Common causes of peptic ulcers include: ♦ Infection in the stomach or duodenum – This kind of infection is caused by a type of bacteria called “Helicobacter pylori” (“H. pylori”). ♦ Medicines called “nonsteroidal anti-inflammatory drugs” (“NSAIDs”) – NSAIDs include pain-relieving medicines such as aspirin, ibuprofen. IS THERE A TEST FOR A PEPTIC ULCER? Yes. If you have symptoms of a peptic ulcer, your doctor might do: ♦ Tests to check for H. pylori infection – Doctors can check for H. pylori infection by doing: