LG - Learner Guide

Airports Company South Africa
Embracing forward thinking



CONTENTS

8 VISA

TOUCH 1 APPLICAT
DOWN AND APPR

5 ALL ACCESS STAGES 14
AND PHASESS
PROGRAMMES

WELCOME 2 - ENVIRONMENT

7 ON CONFIRMATION 16
BOARD OF TRAVEL
DETAILS PROGRAMMES
PASSPORT
CONTROL CHECK - SOCIO-ECONOMIC DEVELOPMENT

3 IN

5

6

20

EMPLOYEE MATTERS

2

SECURITY

4 CHECK

STAGE 1 STAGE 2 STAGE 3
PRE BOARDING
08 WELCOME TO LANDSIDE 10 WELCOME TO AIRSIDE 26
YOUR TRAVEL PARTNERS
04 OUR WORLD OUR AIRPORTS 7 THE JOURNEY 29
37
CORPORATE OVERVIEW 11 TOUCH DOWN 40

OUR VALUES 12 HOW TO PROFESSIONAL 42
43
OWNERSHIP STRUCTURE 13 NETWORKS 49
50
OUR OPERATING STRUCTURE 19 QUIZZES & GAMES

TECHNOLOGY 23 DID YOU KNOW

KEY INITIATIVE 24 QUIZZES & GAMES (ANSWERS)
STRATEGIC THRUSTS 25 LOOKING INTO THE HORIZON

ETHICS 27 PASSENGER STATISTICS

MMEESSSSAAGGEEWelcome to Air Ports Company, We aim to Give You All Access
FFRROOMM TTHHEE CCEEOO

Firstly, I would like to
Fpierrsstolyn,aI lwlyocuoldnglirkaetutolate you for
pbeeirnsognthalelysuccocnegsrsaftuullcaatnedyioduatfeor
btherionuggthhethseucincteesrsvfuielwcaannddidate
tshelreocutgiohnthperoincetessrv. iew and
selection process.

As the Airports Company South Africa,

““SSccttWWooooooeemmuuaallttcciirrpphhooppaammAAoonnffrryyeerrttiissccaa.. We exist because we provide a hub for
people to move from one place to the
next. As much as we are in the transport
sector, we contribute and are roleplayers
in the Travel and Tourism industry. With
this in mind our Onboarding Programme
is based on the Travel Theme.

Welcome on board to Airports Company
South Africa.

You have ALL ACCESS to our World now
your Airports World

””

2 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <
2 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

EEXXEECCUUTTIIVVEE TTEEAAMM

Chief Executive Officer
Chief Executive Officer

Level 1 Chief Financial Officer Chief Information Officer Group Executive:
LeCvhieeflO1perating Chief Financial Officer Chief Information Officer GGroovueprnEaxnecceu&tivAe:ssurance
Governance & Assurance
Officer Group Executive: Group Executive:
Chief Operating GHuromuapnERxeecsouutirvcee:s Commercial Group Executive:
Officer Human Resources Group Executive: AGirropuoprtEsxecutive:
Commercial Airports
Group Executive:
CGororpuoprEaxteecAuftfiaviers:
Corporate Affairs

Level 2 General Manager: General Manager: General Manager:
Cape Town International King Shaka International Airport Regional Airports
LeGveneelra2l Manager: GAierpneorratl Manager: General Manager: General Manager:
Cape Town International King Shaka International Airport Regional Airports
O.R. Tambo International Airport Airport
General Manager:
O.R. Tambo International Airport

CULTURE • CLARITY • CONNECT • CONTEXT 3
CULTURE • CLARITY • CONNECT • CONTEXT 3

YOUR TRAVEL
PARTNERSYOUR TRAVEL PARTNERS

HR partner
This is a friend you need, they
are there for you literally in
sickness and in health. HR plays
an important role in drawing you
in and when you exit they are the
last people you will see.

Your buddy Your manager
This is your colleague who will help you learn the Without a doubt, the direct supervisor the most
ropes learn the spoken language and do as the influential person in the onboarding process and is
airports people do. key to the success of your integration to the world
of Airports Company

4 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

ALL ACCESS
STAGES AND PHASES

“Hope you enjoy our

world and you choose
to stay with us for a
long long time.

”

Welcome to airports world,
you have all access to our world.

Hope you enjoy our world and you choose to
stay with us for a long long time.

We hope your career will have no limitations,
Journey with us we give you ALL ACCESS to a world
of career opportunities.

As Airports Company South Africa, we exist
because we provide and enable our people
to move from one place to the next. We hope
your career with us will be the same you will enjoy
a journey of possibilities and you will move
from strength to strength.

Enjoy your journey and welcome to our travel
themed on boarding programme.

CULTURE • CLARITY • CONNECT • CONTEXT 5

ALL ACCESS STAGES AND PHASES

STAGE 1 - PRE

8 1 VISA BOA
A P P L I C AT I O N
TOUCH AND APPROVAL
DOWN
RDING
2
STAGE 3 - WELCOME TO AIRSIDE
CULTURE • CLA CONFIRMATION
O OF TRAVEL
GRAMME D E TA I L S

WELCOME RITY • CONNECT • CONTEX
T

7 ON
BOARD

ON BOARDING PR

6 AIRPORT CHECK 3STAGE 2 - WELCOME
LOUNGE IN

PASSPORT 5 SECURITY TO LANDSIDE
CONTROL
4 CHECK

6 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

OUR WORLD OUR AIRPORTS

STAGE 1 - PRE

8 1 VISA BOA
A P P L I C AT I O N
TOUCH AND APPROVAL
DOWN
RDING
2
O.R. Tambo International Bram Fischer International
CONFIRMATION
STAGE 3 - WELCOME TO AIRSIDE OF TRAVEL
CULTURE • CLA D E TA I L S
OGRA M M E
WELCOME RITY • CONNECT • CONTEX
T

7 ON
BOARD

Port Elizabeth International George Airport Kimberley Airport

ON BOARDING PR

6 AIRPORT CHECK 3STAGE 2 - WELCOME
LOUNGE IN

Cape Town InternatioPCAnOSaNSlPTORORTL East London Airport TO LANDSIDE
5 SECURITY Upington International

4 CHECK

King Shaka International

CULTURE • CLARITY • CONNECT • CONTEXT 7

STAGE 1

VISA

PRE BOARDING1 APPLICATION
AND APPROVAL

BOARD ING VISA
VISA APPLICATION
PRE 11 A P P L I CAANT IDO NA P P R O VA L

ING ING AND APPROVAL

-

1

STAGE PHASE 1 : VISA APPLICATION
BBOOAARRDD AND APPROVAL

STSATGAEGE11- -PPRREE By this time you would have
passed this stage already.
When you apply and come
through for interviews and
assessments you are going
through this stage.

22 CONFIRMATION PHASE 2 : CONFIRMATION
C O NOF I RF MTARTAI OVNE L OF TRAVEL DETAILS
INGING OD EFTTARDIALESVTEAL I L S
-1 -PRPEREBBOOAARRDD Why did you decide to join
2 CONFIRMATION the airports world?
OF TRAVEL
D E TA I L S

STASTGAEG1E ING
BOARD

PRE

-

1

STAGE

8 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME < CULTURE • CLARITY • CONNECT • CONTEXT 8

STAGE 1 - WELCOME TO PRE BOARDING

At this point you have moved
from home to the airport you are
being dropped off or you will be
leaving your car at the Airports
Company parking lot.
This is your arrival at Airports
World, 1st day of work.

PHASE 3 : CHECK IN

Just like being at the airport one needs to go to the
check in counter and ensure that they have a seat
on the plane and all their travel requirements are
taken care of.
You will meet your attendant On Boarding
Ambassador who will welcome you and take you
through the programme.

CULTURE • CLARITY • CONNECT • CONTEXT 9

STAGE 2 - WELCOMESTAGE 2 - WELCOMETO LANDSIDE
TO LANDSIDE

3 CHECK The phases for this stage are:
3 3DSIDE IN
C HCHEECCKK PHASE 3 : CHECK IN
DSIDEDSIDE I NIN
Just like being at the airport one needs to go to the
STAGEST2SA-TGAEWG2EEL-C2WO-ELMECWEOTLOMCELTOAONMLEATNO LAN check in counter and ensure that they have a seat
STAGE 2S -TAWGEELSC2TO-AMGEWEET2LO-CLOAWNEMLECTOOMLEATNO LANon the plane and all their travel requirements are
taken care of.

You will meet your attendant – On Boarding
Ambassador (On Boarding Facilitaor)
who will welcome you and take you through
the programme.

SECURITY
CHECK SECURITY
4 CHECK
4 4DSIDE
DSIDE SECURITY
CHECK

PHASE 4 : SECURITY CHECK DSIDE

After checking in one needs to go through
Security Gates.this means you will
- receive access cards and
- receivie all the work tools

e.g computers and phones etc.
- You will learn company

policy documents and procedures.

10 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

CORPORATE
OVERVIEW

Our Mandate Airports Company Act No 44 of 1993, to undertake the acquisition, establishment,
development, provision, maintenance, management, control or operation of any airport,
Our Vision any part of any airport or any facility or service at any airport normally related to the
Our Mission functioning of an airport.

Our Brand To be a world leading airport business
Our Ethos
Our strategic proposition To develop and manage world-class airport businesses for the benefit
Our pledge to our customer of all stakeholders.
Our commitment to our
stakeholders The essence of our Brand is “The Enabler”
Our Values
Embracing forward thinking

To build an efficient customer focussed business

To drive a culture of excellence around customer service and communication

To have purposeful engagements with all our stakeholders towards having agreed scope
of engagement and delivery of expected outcomes

Our values are, PRIDE:
• Passion
• Results
• Integrity
• Diversity
• Excellence

CULTURE • CLARITY • CONNECT • CONTEXT 11

OUR VALUES

PASSION IS THE ABILITY LET’S FOCUS ON IMAGINE AN WE ALL KNOW THAT EVERYDAY
TO BE 100% ENGAGED IN RESULTS AND ORGANISATION OUR ORGANISATION IS A NEW
WHAT YOU DO. PASSION CONTINUOUSLY WHERE EVERYONE IS DIVERSE, WITH OPPORTUNITY
IS EXCITEMENT AND IMPROVE CUSTOMER ALWAYS ACTS WITH MANY FACES, STORIES TO COMMIT
COMMITMENT TO YOUR EXPERIENCE AND INTEGRITY. AND LOADS OF TO EXCELLENCE.
JOB, THE COMPANY AND EFFICIENCY. CHARACTER.
IT’S VALUES.

In your day to day interactions
how will you display our values
in your conduct?

Passion

Results

Integrity

Diversity

Excellence

12 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

OWNERSHIP
STRUCTURE

OWNERSHIP STRUCTURE SHAREHOLDING

74.6% 20% 4.21% 1.19%

SOUTH AFRICAN PUBLIC INVESTMENT EMPOWERMENT STAFF SHARE
GOVERNMENT CORPORATION * INVESTORS INCENTIVE SCHEME

1.21%

G10 INVESTMENTS (PTY) LTD S

1.40%

AFRICAN HARVEST STRATEGIC INVESTMENTS (PTY) LTD

0.40%

PYBUS THIRTY FOUR INVESTMENTS (PTY) LTD

0.80%

TELLE INVESTMENTS (PTY)

0.40%

UPFRONT INVESTMENTS 64 (PTY) LTD

NOTES
* ADR International Airports SA (Pty) Ltd is wholly owned subsidiary of PIC,
which manages assets on behalf of the Government Pensions Administration
Agency.

CULTURE • CLARITY • CONNECT • CONTEXT 13

PROGRAMMES

WWF-SOuTH AFRICA The organisation focuses on regions that have been
scientifically identified as home to irreplaceable
As part of the global World and threatened biological diversity, or those
Wildlife Fund, WWF-South that represent the best opportunity to conserve
Africa’s mission is to halt the the largest and most intact representative of
degradation of the natural that ecosystem. This has increasingly resulted in
environment and to build a investments in high-value ecological assets: those
future in which humans live areas that provide critical ecosystem services to
in harmony with nature. society, such as water, food, fibre and carbon.

14 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

EMPLOYEE MATTERS PROGRAMMES

Environmental responsibility is a key component This is of exceptional importance to the nation as
of Airports Company South Africa’s philosophy and it holds the major part of South Africa’s economic
its support of WWF-SA’s Land and Stewardship activity and also provides the greatest share of our
programme has been a clear demonstration of this. water to the economic heartland of the nation
in Gauteng.
The programme has been implemented through
land purchase and historically this has been None of WWF-SA’s programmes are divorced from
undertaken in the Western and Northern Cape, the critical issues of social justice and economic
which together house two globally significant wellbeing, the creation of jobs and working with
biodiversity hotspots, namely the Fynbos and communities to assist in their development.
Succulent Karoo biomes. These internationally The emphasis has been to secure South Africa’s
recognised hotspots hold unsurpassed levels of biodiversity with innovative and socially inclusive
biodiversity and endemism, and the programme approaches to conserve biological diversity,
has enabled the incorporation of more than 380 ensuring that the use of renewable natural
000 hectares in recent years into more than 32 resources is sustainable, and promoting the
nature reserves and national parks. reduction of pollution and wasteful consumption.

More recently, the programme has been extended
into the Grassland biome.

CULTURE • CLARITY • CONNECT • CONTEXT 15

PROPGRROAGMRAMMMEESS

While the Corporate Social Priority has historically been given to providing
Investment programme has been access and means of mobility for people with
renamed as the Socio-Economic physical disabilities. This focus has now been
Development (SED) programme, broadened to provide support more holistically to
the intent has remained the sector.
the same.
The previously named Wheelchair Donation
The SED focus is entrenched in three major sectors: programme is now the Assistive Devices Donation
community support and upliftment, the disability programme and has been enhanced by the
sphere and responsibility for the environment. inclusion of items such as Braille machines and
Inherent in all three are the empowerment of folding canes. Flagship programmes, such as
women, youth development, and education and Wheelchair Tennis South Africa and the Outeniqua
training. Wheelchair Challenge continue as vital means
for Airports Company South Africa to provide
Support for the disability sector has long been continuing support for the disability sector.
a major focus area for Airports Company South
Africa, with well-entrenched and successful Support for local communities continues to
programmes. grow in importance at each of the company’s
nine airports. This will accelerate in the 2014/15
financial year as more budget is devolved from
corporate allocation to the airports. It is gratifying
to see the staff involvement in SED projects, with
Mandela Day activities being especially strongly
supported around the country.

16 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

PRPOROGGRRAAMMMMESES

Each airport has autonomy of choice of projects “Members are
but a common thread runs through the selections,
with support of crèches, early childhood committed and
development, schools infrastructure upgrades involved in the
and education projects having universal appeal. support of projects.
importance is that staff members are committed
and involved in the support of projects and proud ”
of the company’s SED programme.

The Women Volunteer
programme, currently an
initiative between Corporate
Office and O.R. Tambo
International had an active and
successful year in their activities
to improve the lives of children
with disabilities.

CULTURE • CLARITY • CONNECT • CONTEXT 17

PROGRAMMES

This is undertaken through
WWF-SA, BirdLife South Africa
and Wildlands Conservation
Trust and is reported in this
publication.

The company has a mature and evolving SED
programme and is confident in its compliance
with Airports Company South Africa’s government
mandate and its responsibilities under King III
and the Global Reporting Initiative. Of equal
importance is that staff members are committed
and involved in the support of projects and proud
of the company’s SED programme.

Airports Company South Africa owns nine
meaningful properties around the country and
an active airport has a significant effect on its
environment.
The company is mandated to manage, mitigate
and report on its environmental footprint and has
many sophisticated measures to do so. However,
in recognition of the responsibility of every
individual, company and organisation to contribute
to the reduction in man’s effect upon the global
environment, Airports Company South Africa’s SED
programme supports important environmental
non-governmental organisations, whose projects
are relevant to the company.

18 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

OUR OPERATING
STRUCTURE

AUDIT & RISK COMMITTEE BOARD OF DIRECTORS
CHIEF EECUTIVE OFFICER

INTERNAL AUDIT COMPANY SECRETARIAT

CHIEF CHIEF BUSINESS CORPORATE GOVERNANCE &
OPERATING OFFICER FINANCIAL OFFICER DEVELOPMENT AFFAIRS ASSURANCE

AIRPORTS HUMAN RESOURCE CHIEF INFRASTRUCTURE TECHNICAL
MANAGEMENT INFORMATION ASSET MANAGEMENT SERVICES AND
OFFICER SOLUTIONS

O.R. TAMBO INTERNATIONAL AIRPORT

CAPE TOWN INTERNATIONAL AIRPORT

KING SHAKA INTERNATIONAL AIRPORT
REGIONAL AIRPORTS

CULTURE • CLARITY • CONNECT • CONTEXT 19

AIRPORT EMPLOYEE
COMPANy
SOuTH AFRICA MATTERS
CARES.
We are stressed and suffer in silence most of the time, without
How about being FREE, in your mind, accessing support or calling a friend.
at home and at work?
Work demands also mount and sometimes we fail to meet
Life always throws us challenges, required expectations. But you don’t have to go through these
and keeping oneself grounded difficult times alone because you have a ready support available.
in the midst of it all requires
a lot of effort. “I have gained insight on the past choices I made, which have
resulted in me being isolated from my support structure. I am
reviewing my life goals and want to expand my purpose in life.”

“I feel relieved as I am now sorting out my personal issues. I am
processing the recent loss I went through and I will make better
decisions going forward.”

“I no longer have suicidal thoughts and my relationships at
home have improved significantly. I am now directing my focus
on being a better person.”

These are comments made by some of your colleagues after
they interacted with the Airports Company South Africa Cares
Programme - the Employee Assistance Programme that has
been in existence within the organisation since 2011. Offering
professional support in the form of Employee Assistance
Programmes (EAPs) has helped organisations enhance the
wellbeing of their employees by helping them develop coping
skills, accept a greater degree of responsibility, resolve their
marital/family/financial/legal/job performance problems and
also promoting non-medication restoration in a world where
the use of anti-depressants or substances is prevalent.

HAVE A LOOk AT THIS PERSONAL LIFE SCENARIO:

Difficult Parenting Legal tussles STRESS
personal and marital difficulties and and financial & ANGER
difficulties
relationships children
misbehaving

Relationship issues are the dominant problems presented among users of the EAP across South Africa and worldwide.
This is not unusual given the invasive nature of these relationships and the possibility that any outcome (positive or negative)
would also affect other aspects of an individual’s life, especially their work life, resulting in this work life scenario:

Snap at colleagues, High work load, Not meeting STRESS
absences from work, work deadlines,
absence of
conflicts re-distribution work / life
balance

20 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

When individuals experience stress caused by EMPLOYEE MATTERS
personal issues, in some cases, these problems are This is when employees snap at their colleagues,
carried over to the workplace. stay away from work, have other people bear
responsibility for their work resulting in a tense work
environment.

PERSONAL AND PERSONAL WORK Low output,
WORK LIFE STRESS STRESS inefficiency, high
SCENARIOS
ILLUSTRATED: absence rates,
business disruption,

low quality
of life etc.

The Airports Company South Africa Cares Programme provides a broad solution that assists you with
improving your personal, mental, social, psychological, legal and financial health, adopting habits
that will increase your personal efficacy while also assisting you with performing optimally while
at work. There is a wide range of support resources available ranging from supportive telephone
counselling, face-to-face counselling, financial and legal services, managerial consultations and
coaching services, personal health promotion, medical advisory among others.

THE AIM • Marital bliss MANAGER • Satisfied employees ICAS (EAP)
OF OUR • Improved coping • Innovative and
PARTNERSHIP • Enhanced LONG LASTING
WITH YOU IS skills communication with productive PARTNERSHIP
THIS: • Better parenting teams employees
• Low absenteeism • Remains available to
skills • Recovered work/life • Happy employees you 24 hours of the
balance day, 7 days of the
EMPLOYEE Airports week, 365 days of the
• Better management of Company year
subordinates South Africa

This is a strictly confidential support programme that can be accessed by sending a
‘Please Call Me’ or SMS to 071 119 2463 or by calling the toll free number: 0800 633 225.

The Airports Company South Africa Cares Programme:
• is free
• is strictly confidential
• can be accessed in the 11 official languages of South Africa
• is also extended to your dependants as they form part of your vital support structure
• is available to you 24 hours of the day, 7 days of the week all through the year

You can call at your convenience and choose to remain anonymous. You can discuss any
concerns (no matter how trivial it seems), access the EAP as often as you want to and you
can be assured that you will always receive professional assistance at all times.

CULTURE • CLARITY • CONNECT • CONTEXT 21

EMPLOYEE MATTERS

W“ elcome

to the
new look.

”

The new uniform step-out was
celebrated around the country
on Thursday, 1 May and these
photographs show just how
proud staff members are to show
it off. Welcomed by wearers,
colleagues, travellers and the
general public, the new uniforms
bring a strong sense of identity
and brand recognition.

22 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

LOOKING INTO THE HORIZON EMPDELMOIDPYLOYEYOEEEUMMAKATTNTTOEERWRS S

TECHNOLOGY

Technology has always played a Airports Company South Africa entered into
vital role in our business, which an international joint venture with SITA for the
by its very nature must always be worldwide marketing of our airport software,
at the forefront of innovation. developed in-house. The software was installed
Changes in technology have at Dallas-Fort Worth airport in the United States,
affected the movement of and at Nairobi airport in Kenya.
passengers through parking
areas into our airports as well During 2001, we were able to develop a voice
as how they check in and board recognition phone-in flight information service,
their flights. which has become a popular way for passengers to
interact with our services.
In the last 20 years, manual and semi-automated
processes have been exchanged for state-of-the- Part of the Continuous Improvement Programme
art technologies that have dramatically improved included finding ways to improve the passenger
service delivery and satisfaction. experience. In 2007, Airports Company South Africa
introduced self-service check-in options at the
The installation of CCTV systems in 1999 enabled airports. All airlines using Airports Company South
us to monitor areas of operation, including Africa facilities are able to operate their self-service
airline operations, customs, baggage handling, check-in software on the Flight Check machines,
immigration, meeters and greeters in addition to with staff on hand and ready to assist.
non-aviation concerns such as traffic problems and
loiterers. During the same period, the installation Our IT manages a wide range of enabling software
of a new generation operating system reduced to support our business and its objectives. Through
operating costs and allowed for substantial the years, systems have continued to improve and,
automation. at the rate that technology has advanced over the
past 20 years, it is good to know that we have an IT
infrastructure that enables our business to meet its
strategic objectives.

F“orefront

of
innovation.

”

CULTURE • CLARITY • CONNECT • CONTEXT 23

KEY
INITIATIVES

RE-ENGINEER OUR OPERATING MODEL
TRANSFORMATION
PROVIDE COMMERCIALLY VIABLE AIRPORT MANAGEMENT SOLUTIONS FOR SOUTH
AFRICAN AND INTERNATIONAL AIRPORTS
GROW TRAFFIC BY LEVERAGING OUR ExISTING AIRPORTS LOCATIONAL AND TRAFFIC
PROFILE – ALIGN OUR AIRPORT DEVELOPMENT PLANS TO LOCAL AND PROVINCIAL
GOVERNMENT PLANS
BUSINESS ExCELLENCE
DIVERSIFY REVENUE OPPORTUNITIES

24 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

B“uilding STRATEGIC
THRUSTS
win-win
partnerships. Strategy - to build an efficient
and customer focussed business
” based on firm transformation
and sustainability imperatives.

DELIVER SHAREHOLDER VALUE
BUILDING WIN-WIN PARTNERSHIPS WITH ALL STAKEHOLDERS
IDENTIFY AND SECURE NEW BUSINESS OPPORTUNITIES
ACCELERATE OUR SUSTAINABILITY AND TRANSFORMATION PROGRAMS
BUSINESS ExCELLENCE
MANAGING AND DEVELOPING A HIGH PERFORMING TEAM

CULTURE • CLARITY • CONNECT • CONTEXT 25

STAGE 3
WELCOME TO AIRSIDE

5 PASSPORT
CONTROL
AIRSIDE
STAGE 3 - WELCOME TO

The phases for this stage are:

PHASE 5 : PASSPORT CONTROL

This is probably the most important part of travel
without right papers you will not be able to leave
the country nor enter the gates of the country
you are visiting. This principle is applied at this
stage of the orientation phase, we will take you
through Safety, Our Ethics and Governance Laws,
Risk, Employee Relations and Take you through an
airport Tour.

26 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

ETHICS

Ethical behaviour is the
foundation of good business
practice and can contribute
to making sound decisions.

To support the drive to instil an understanding and It is also a requirement of Airports Company South
adherence to the company’s ethics code, the Ethics Africa’s Ethics department to comply with King III
team has been given a mandate to assist Airports reporting requirements. To improve ethical conduct
Company South Africa in guiding all staff members and align with King III and the Companies Act,
to respond and act positively in supporting and the organisation has reviewed its Code of Ethics
enacting the company’s mission and vision in their to further entrench an ethical culture in conduct
daily activities. that is considered the norm for the company and
its stakeholders. The Code includes both values
In addition, the team is tasked to guide employees and conduct that expects each employee to be
in the realisation that simple work values, such accountable in all their actions.
as punctuality and pride in wearing the company
uniform, are basic expectations of job performance. The Code will be distributed in the form of a
There is also a requirement to ensure that there booklet in due course and is intended to serve as
is an understanding and acceptance of the fact a ‘one-stop location’ for the company’s ethics and
that ethical values must be upheld to enhance the ethics-related policies. These are governed by the
values of transparency, fairness and respect in the company’s Board committee: Social, Ethics and
work environment. Transformation.

As a means of creating staff awareness of ethical South Africa today is constantly reminded of

standards and procedures, an e-learning course will unethical behaviour (whether it is corruption,

be conducted, company-wide, during the month bribery, paternalism or nepotism) and it has an

of August. Topics such as the company’s business undeniably negative impact on both national

values and the understanding and consequences of confidence in the country’s administration and

corruption and bribery will be emphasised. business environment as well as in foreign investor

The King Report on Corporate Governance, now confidence. Airports Company South Africa is

at ‘King III’ level, is accepted as the South African determined to lead the way in supporting and

standard and is a requirement for listed companies enhancing a company culture that is recognised

in this country. and benefits from an across-the-board belief and

IN YOUR DAYadhTerOenceDtoAetYhical standards.

INTERACTIONS HOW WILL YOU

27 DISPLAY OUR VALUES IN YOUR 27
CULTURE • CLARITY • CONNECT • CONTEXT
CONDUCT?

STAGE 3 - WELCOME TO AIRSIDE

6 AIRPORT
LOUNGE
AIRSIDE
STAGE 3 - WELCOME TO PHASE 6 : AIRPORT LOUNGE

Benefits
HR
Templates
Events
Discussion Forums
Policies
IT
Links etc.

PHASE 7 : WELCOME ON BOARD WELCOME
ON BOARD
7
STAGE 3 - WELCOME TO
AIRSIDE

28 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

THE JOURNEY: FROM STATE

TO STATE-OF-THE ART

How did we get here, twenty
years down the line? With vision,
determination, technology,
innovation, forward thinking and,
most importantly, you…

Things change. Our passengers hardly knew Let’s look back twenty years. How many of you are
that we existed twenty years ago – our old enough to remember the basic, boring buildings
airports were a little better than bus stops! that were our airports? You could hardly enjoy the
Look at us today – achieving award after excitement of a plane landing or taking off because
award. And why? of dark, concrete walls. Travelling back then had you
wondering (and hoping) that your luggage would
Simply because we care. Not only about our arrive at the same place you did… not to mention,
passengers but also about all those people at our those vending machines you may have fought with
airports who work with us to provide the kind of for your change. And the escalators and lifts – let’s
service that wins us the awards! not even go there! Ring any bells?

Remember the 2010 FIFA World Cup? Wow, did we Today, you can’t be more important than being
score! Visitors went back home and couldn’t stop a passenger at one of Airports Company South
talking about that amazing South Africa! Why? Africa’s airports. It’s not about you or me, it’s about
Simply because of how you and I made them feel them – the passenger! Make it work for them.
welcome as our personal guests in our country. Go that extra mile and remember to smile! Quite
simply, we’re the best. Are we really? Not sure?
Our airports and all the construction that went Then make certain that whatever you do makes us
on years (and months) before, paid off. With you, the best.
Airports Company South Africa delivered world-
class airports.

CULTURE • CLARITY • CONNECT • CONTEXT 29

PROGRAMMES THE JOURNEY

INFRASTRUCTURE S“imply

Changing how the country’s airports were operated because
then to how we work now has shown that with our we care.
dedication and a focussed, forward thinking plan,
those dark, dull buildings with runways remain a ”
distant memory and we keep it exciting, globally
competitive entities that surprises even South
African tourists in their own country.

Here’s something else for you to think about. Did
you know that the South African Government owns
Airports Company South Africa? Well, it does! It
turns out that we are the best. Believe it or not,
Airports Company South Africa is one of the very
few companies owned by the government that
makes a profit. Be proud!

Let’s take a trip down memory lane, or perhaps
learn some of our Company’s history, shall we..?

30 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

THE JOURNEY / INFRASTRUCTURE

In the aviation industry, the right O.R.TAMBO INTERNATIONAL AIRPORT
infrastructure and services are
a must for us to deliver a world- O.R. Tambo International Airport was founded
class service to passengers and in 1952 as Jan Smuts Airport and replaced
airlines. Palmietfontein International Airport that handled
European flights since 1945. It was used as a
In 20 years, our airports have changed almost test airport for the Concorde (retired turbojet-
beyond recognition. Airports Company South powered passenger supersonic airliner) to see how
Africa has made our airports attractive gateways the aircraft would land and take off from higher
for our tourists and business travellers across the altitude. In 1994, after sanctions were lifted, the
world. Today, more than 34 million passengers and airport was renamed to Johannesburg International
500 000 aircraft take off and land at our airports Airport and in 2006, was rename O.R. Tambo
annually. International Airport.

Airports Company South Africa has invested billions The airport has been through major infrastructure
of rand in upgrades and construction for our changes over the past 20 years. By 1996, it
airports through the years. A few of the airports overtook Cairo International Airport as the busiest
needed a complete revamp to meet passenger airport in Africa.
numbers over time. The majority of the work was
completed in time to welcome visitors to the 2010 A new arrivals hall, new transfer facility, and an
FIFA World Cup, where our airports played a huge increased number of check-in counters were
role in allowing fans to support their teams, and completed in 1999, while existing facilities
where our people – YOU – shone in welcoming our remained operational. The following year, an
visitors with true African hospitality. administrative building was converted into the
five-star Airport Sun Inter-Continental Hotel, with
130 bedroom suites, conference rooms, restaurant,
gym and swimming pool. At the same time,
refurbishments at the international terminal’s retail
mall and holding lounge, three retail nodes and new
airline lounges were also completed. The airport
also unveiled a new perishable cargo centre and an

“Welcoming our

visitors with true
African hospitality.

”

THE JOURNEY / INFRASTRUCTURE

international mail facility, which further improved airport. It provides integration and connectivity
our services to South African consumers. between two previously disjointed terminal
buildings, and was completed in 2009.
New roadways were needed to service the planned
domestic terminal building, and this entailed a The history of the change from Smuts International
major rerouting of existing airports. Upper and to O.R. Tambo International in infrastructure and
lower roads were extended and a new basement service, and the detail it requires to tell its full story,
road built. Even the exit roads leading to the could possibly turn this magazine into a novel…
highways in 2003 were reconfigured. The new
multi-storey parkade, new airside facilities and the CAPE TOWN INTERNATIONAL AIRPORT
international pier were also introduced in the late
90s and early 2000s. Cape Town International was opened in 1954 and
named, D.F. Malan Airport. It replaced Wingfield
If that was not enough, the new domestic terminal Aerodrome and initially offered two international
development, with total floor space of 90 000m2 flights. In the early 1990s, the name was changed
and the ability to handle 10 million passengers to Cape Town International.
per year was completed in 2003. The new central
terminal building, at 110 000m2 in floor space on A few major upgrades were scheduled for Cape
five levels, currently forms the central core of the Town International Airport. These included building

32 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

LOOKING INTO THE HORIZON THE JOURNEYD/IDINFYROASUTRKUCNTOURWE

a new central terminal building with 90 000m2 The transfer of services from Durban International
of floor space on five levels, extending the arrivals to King Shaka International was completed as
wing, integrating landside commercial facilities, planned and right on time.
and constructing a new airside holding lounge
with associated retail. As a result, today, the airport DuRBAN INTERNATIONAL AIRPORT
offers 100 check-in desks with associated airline
facilities which further improve the customer Prior to 1994, Durban International Airport was
experience. The new multi-storey parkade, known as Louis Botha Airport since 1955. Although
completed in 2009, offers 4,000 parking bays on sold in 2012 with all operations successfully
five levels, while a reconfigured and upgraded transferred to King Shaka International, there’s a bit
road network allows greater ease of access to the of history to share as it formed part of the ‘golden
airport. triangle’ in Airports Company South Africa’s major
international airports.
This project was completed in
2010 and offered brand new Approximately R250 million was invested in capital
facilities for the thousands of projects, significant and various investments in and
passengers the airport facilitated around the airport precinct between 1993 and
during the World Cup. 2003. Infrastructural development to the value of
R150 million was completed in 2001 to make the
kING SHAkA INTERNATIONAL AIRPORT airport a world-class facility.

Construction of Durban’s new airport began in Due to the fact that Durban International would
August 2007, with King Shaka International be decommissioned in early 2010 when the new
Airport becoming operational on 1 May 2010. international airport at La Mercy would come on
Specifications included a 3,700m runway which stream, further construction to the airport came to
would be large enough for the A380 Airbus, 30 an end.
Code C aircraft parking bays with 12 air bridges, and
four Code F aircraft parking bays. The three major international airports are not the
only airports that were transformed. We are equally
A 103 000m2 terminal building was constructed proud of our regional airports that have also seen
with 6,500 passenger parking bays. The airport’s significant changes over the past 20 years.
second phase allowed it to accommodate up to
7,5 million passengers. Durban International Airport GEORGE AIRPORT
could only facilitate up to 5 million passengers per
annum. The airport was built in 1977 with the first fire
station built in 1985. Major renovations were
undertaken in 1987 and the most recent upgrades
took place in 2007, which has resulted in today’s
charming airport. A few upgrades in the near future
are minor facelifts which include upgrading of
various terminal building facilities and an essential
runway project resurfacing and extension.

CULTURE • CLARITY • CONNECT • CONTEXT 33

THE JOURNEY / INFRASTRUCTURE

EAST LONDON AIRPORT kIMBERLEy AIRPORT

In 1927, East London Airport came into operation Kimberley Airport was built in 1912 and underwent
at Woodbrook. Only two passenger flights were major renovations in 1976. In the 1930s, Kimberley
scheduled on Saturdays and all day on Sundays. featured the best night-landing facilities on the
Flights could be booked for during the week continent of Africa. A major air rally was hosted
however, only by special arrangement. When the there in 1934. In the war years, Kimberley Airport
airport moved to its current location in 1965 and was commandeered by the Union Defence Force
construction of the terminal building finished and run by the 21 Flying School for the training of
in 1966, the airport was named Ben Schoeman fighter pilots.
Airport. In 1994, the airport was renamed to East
London Airport. Ahead of the World Cup, the airport was revamped
to accommodate passengers who visited to watch a
The biggest project in the airport’s history began few of the games that took place in the province in
in January 2012. The major runway refurbishment the earlier days of the 2010 FIFA World Cup.
project involved rehabilitating, strengthening and
resurfacing of the runways and taxiways to cater
for future aircraft loadings. Additionally, a new
ultra-thin friction course is being added to improve
safety and surface riding quality. The runway-end
safety areas have been extended from 160 metres
to 240 metres and runway edge strips, extended
and strengthened.

34 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

LOOKING INTO THE HORIZON THE JOURNEYD/IDINFYROASUTRKUCNTOURWE

uPINGTON INTERNATIONAL AIRPORT PORT ELIzABETH
INTERNATIONAL AIRPORT
The first airport at Upington was opened in 1968
as the Pierre van Ryneveld Airport and it was Port Elizabeth International Airport was officially
only in 1974 that a corrugated iron fire station opened in 1936 and consisted of a runway, hangar
was erected. The building was converted into and concrete apron. During World War II, the airfield
offices in 1996. The current terminal building had to be extended to accommodate 42 Air School
and surrounding facilities were rebuilt between for the Royal Air Force and the South African Air
September 2008 and April 2010. Force’s 6 Squadron. Construction of the permanent
terminal buildings, runways and an air traffic control
The rebuilding and outfitting of the terminal building started in 1950 and were officially opened
facilities have allowed for an improvement in 1955.
in security procedures, airlines and car rental
operations. Since the upgrade, all government The apron was extended in 1973 to accommodate
agencies involved in operations at Upington larger aircraft and a new departures terminal was
International moved to the airport to service more opened in 1980. The latest terminal upgrade was
international flights. completed in June 2004 and the airport now has an
annual handling capacity of two million passengers.
Upington International also has the longest runway
in Africa and the southern hemisphere, measuring BRAM FISCHER
4,900 metres. It has a further 36-metre overrun INTERNATIONAL AIRPORT
at each end and is 60 metres wide. In 1975, the
decision was made to build this runway and was Bram Fischer International, previously known as
completed in five months. Then, the contract for Bloemfontein International Airport, was built in
the runway cost R8,5 million – to resurface it in 1958 for the South African Air Force. The first
2008 cost the company R37 million. terminal was opened in 1961. Through the years,
a number of upgrades and improvements were
made to the airport. These included increasing
parking bays, road infrastructure and a new car

CULTURE • CLARITY • CONNECT • CONTEXT 35

THE JOURNEY / INFRASTRUCTURE

rental building. Between 2006 and 2009, the
terminal underwent a R45-million upgrade and
reconfiguration which provided a departure lounge,
upstairs offices to provide increased space on the
ground floor and a second baggage conveyor.
Boarding gates were increased from four to eight.
Both runways were resurfaced and the apron
upgraded to provide a fourth parking space.
Although the upgrades were completed before the
2010 FIFA World Cup, a temporary terminal had to
be installed to cater for all the fans making their
way through Bram Fischer International for the
games. This proved to be a success.

36
36 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

LOOKING INTO THE HORIZON STAGE 3 - WELCOME TO AIRSIDE

8 TOUCH
DOWN
AIRSIDE
STAGE 3 - WELCOME TO

PHASE 8 : TOUCH DOWN When you get to the new country you already know places
you want to visit, excursions you want to experience, people
Touch Down is a phase where you have been with us for you want to meet etc. Your itinerary is entirely in your control.
almost a year. Truth is this is discovery and growth phase and You may need a guide there and there but you are in control.
we cannot put a metric to it. How do we predict how long
it will take from you to move from one level to the next, we At this stage you are focussing on developing
cannot. your career.
At this stage you need to take the bull by its horns and create
your own experience.

CULTURE • CLARITY • CONNECT • CONTEXT 37

STAGE 3 - WELCOME TO AIRSIDE

STEPS TO DEVELOPyOuR CAREER Page 21

Sometimes the simplest of concepts or steps can STEP 2: DO A GAP ANALySIS
be tough to do because they require some thinking
and some effort. Yet, your think time and effort are A gap analysis is where you figure out the
an investment in your future and happiness, which differences in the qualifications between where you
make it all very worthwhile. are right now and your two-year goal or next step.

STEP 1: FIGuRE OuTyOuR Using a job posting or job description for the
DESTINATION position you are aiming at is a good way to get
specific information about the skills and experience
As with all efforts, you must be clear about that are expected. I think it is good to get more
your direction when you create your own career than one job description (perhaps one with your
development plan.You don’t take a road trip company and one with a competitor) in order to
without knowing where you want to end up. You ensure you aren’t missing any key items during your
also don’t need to overly complicate this task. I analysis.Go through the job description line item
think the following questions are helpful in thinking by line item and rate your current state of skills,
out your destination. Where do you want your education, or experience to what is listed. Your
career to be in two years? Where do you want your rating system can be as simple as 1-10, with ten a
career to be in five years? perfect match and one being completely missing.
As you rate, make notes about your thinking for
If you see that your two-year goal is merely a step future reference.
in an overall direction, then this question helps you
define a longer term goal. Sometimes it’s difficult Once you have completed this exercise, identify all
to see that far out in time, as life and opportunities of the items where there is anywhere from a fair
present themselves and can cause you to reset your amount to a substantial amount of development
plans. That’s okay, but it’s good to be looking that is needed. Look for commonalities and clump
“two steps ahead.” What makes these targets those together as a category. You will discover that
resonant for you? there will be themes to your gaps.

Don’t make a goal just for the sake of making one. Also, don’t get too compulsive about where you
You need a goal that really rings your chimes and don’t think you’re a perfect match but think you
helps to motivate you into action. If you’re making have fairly developed skills. If they are mostly
a goal based on what someone else wants, it present, they will make you a competitive
also isn’t going to be that compelling for you. Being candidate and shouldn’t require too much
clear on your direction means being clear that this development attention.You now have a list of
direction is inspiring and motivational development items.
and knowing what is driving you to it.

38 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

STAGE 3 - WELCOME TO AIRSIDE

“With a little bit of STEP 3: CREATEyOuR
DEVELOPMENT PLAN
planning you can
accomplish great You are now fully armed with a clear two-year goal
things. and all the details of where and what you need to
develop to get you where you want to go. Your plan
” will be best if you can consult with your boss and/
or a mentor to help you with ideas of how to get
the skills you need to add. There may need to be
some logical order to a few of the items on your list.
Sometimes you need to do X before you can do Y.
Make these among the highest priority items so you
can accomplish these things and move on to others.
Usually there are multiple ways of accumulating the
needed skills.

You may also want to have multiple ways of beefing
up your skill set to add depth to it. An example
is if you want to move to a project management
position, you may want to get certification and also
to ask for project responsibilities. Initially, these
may be small, which are fine; they will give you an
opportunity to grow and learn.

You may need to research various ways to get the
skills you need. Once done, it will give you ideas on
how you can approach these items.You need dates.

You need to keep yourself accountable to your plan;
and the best way to do that is to give yourself a
“start by” date. You can’t predict how long or how
much work you will have to do in order to develop
the skill at the level you need, but you do have
control over the action you take to get started.
Keep track.

You need to pay attention to your plan a minimum
of twice per year. This will allow you to stay focused
on your progress and remind you of next steps.

Career development is the sort of thing that you
can easily forget about until you wake up one
day to realize you have gone no where and aren’t
having fun.You are responsible for where you go
in your career. With a little bit of planning you
can accomplish great things.

CULTURE • CLARITY • CONNECT • CONTEXT 39

HOW TO BUILD PROFESSIONAL NETWORKS

HOW TO BUILD
PROFESSIONAL
NETWORKS

The purpose of professional “A strong network
networking is to gain
information, increase your allows you to get
visibility in your field, and advice from trusted
establish personal connections sources.
that will help you advance in
your career. ”

No matter how much you love your job, you BE STRATEGIC
should always be looking for ways to expand your
networks because, ideally, your contacts will follow Before going to an event, think about what
you from position to position. A strong network you hope to get out of attending. Is it general
allows you to get advice from trusted sources, knowledge? Is it a new contact in your field? Or
to keep your professional knowledge current, perhaps you are looking for someone to provide
to find career opportunities, and to support the input on one of your projects? Understand who the
careers of others. speakers will be at the event and how you might
contact them or access their materials in advance
LOOk FOR CONTACTS EVERyWHERE of or after the event. Also, learn what other
companies and individuals might be at the event.
Your network should have lots of variety; individuals Prepare a few questions that you want to explore,
from different companies, career levels, and and set a goal to answer them at the event. For
professions can add a range of perspectives. example, if you want to do an informational
Keeping in touch with your college friends who interview—a thirty-minute conversation with an
might be in different companies and industries is expert on a new development in your field—your
a great way to populate your network. Joining a goal may be to find someone at the event with
professional association in your field and regularly that type of expertise
attending its events is also a smart.

40 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

HOW TOOBUUIRLDWPROORFELSDSIOONUARL NAEITRWPOORRKTS S

BE PERSONABLE FOLLOW uP AND RETuRN THE FAVOR

Many experts are willing to speak and share their If you are meeting over coffee or a meal, when
knowledge, but some may not be as willing. the check comes, simply say to your contact, “I
Don’t become discouraged. It may take a few invited you here today, so this is my treat.” This,
attempts at building your network to make a combined with a handwritten thank-you note, will
personal connection. Once you have received an make the best possible impression and leave the
initial response and are moving forward with an door open for future follow-up—which you should
interaction—be friendly, respectful, and conscious do, of course! If your contact gave you any advice
of the contact’s time constraints. or suggested a course of action, touch base every
few months with an update on your progress. And
Confirm your contact’s available time and the topic since effective networking always involves give and
you want to cover. If you have the opportunity to take, think about ways you can help your contact in
sit down with a contact in person, remember to return.
make eye contact, smile, shake hands firmly, and
exchange business cards. Ask thoughtful questions
and listen carefully to the answers

CULTURE • CLARITY • CONNECT • CONTEXT 41

QUIZZES A“synonym
&GAMES
for customer
Down care
1. These animals are used for both environmental
”
projects and drug detection at airports
2. The province where you find Bram Fischer Airport QUIZ5 71 34
3. One of the services Airport Company South Africa 31

provides, has same name as our industry 426
4. When you have this license you are allowed to 6
10
transport passengers and cargo 8
5. A terms used to refer to a congestion either on air 5

or road &GA10 7
6. Name of airport in the mother city
7. Airport Company South Africa operates in SA, Brazil... 9
8. The windy city
9. The surname of our CEO 89
10. A place you go to when you want to fly in and out
Answers on page 49
Across
1. We need this department to help us manage money
2. Acronym for Airports Company South Africa
3. You find this airport in Zululand
4. A department which enables companies to manage

its people
5. We should always show...(4 letter word)

to our customer
6. Someone of high importance
7. You perform this activity to make money
8. When you cannot stand on your own you need...

(7 letter word)
9. Accronym of the biggest international airport in

Gauteng (1st 3 letters are part of question 8 across)
10. We operate in SA, India and…

42 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

DID YOU KNOW

DID YOU
KNOW?

ZZESkIMBERLEyAIRPORT two million passengers every year. This facility
The airport, the site of about provides a central retail area as well as a fully
15,500 air-traffic movements compliant international arrivals and departures
a year, handles about 132,000 terminal to complement upgraded amenities for
passengers, about three- domestic traffic.
ESquarters of whom are business
travellers. uPINGTON AIRPORT
AMKimberley Airport, however, also dispatches a
remarkable range of cargo: everything from game The airport has three runways, the primary one
trophies to industrial equipment. The airport lies measuring 4,900 metres (the longest civilian
about six kilometres south of Kimberley runway in the Southern Hemisphere and one of
the few able to land a space shuttle). Both South
PORT ELIzABETH AIRPORT African Airways and the South African Air Force use
the airport to train pilots in the handling of large
The airport currently handles more than one aircraft such as 747s, 707s and the South African
million passengers per year and over 800 tons presidential jet.
of cargo, including flowers, frozen lobster, meat,
ostrich skins and mushrooms. The airport also does a brisk business in cargo,
sending anything from livestock to cars and mining
The growth of tourism in the region, along with equipment to Europe, the Middle East and the rest
preparations for the 2010 football world cup, have of Africa. Not to mention grapes, about one million
required a number of improvements including a tons of which are flown from Upington every year.
terminal expansion which can now handle up to
EAST LONDON AIRPORT

Between 20 and 30 flights land at East London
Airport each day with 346,000 people welcomed
each year. The airport is also a crucial link in the
cargo chain, playing an important role in the
growing economy of the Eastern Cape. Planes
carrying a variety of cargo head for domestic
destinations as well as countries such as France
and Holland.

Although the two domestic airlines that operate
from the airport (South African Airways and SA
Express) only employ A320s, the airport can
accommodate A300 aircraft.

CULTURE • CLARITY • CONNECT • CONTEXT 43

DID YOU KNOW?

GEORGE AIRPORT kING SHAkA INTERNATIONAL
AIRPORT
The town of George lies halfway between Cape
Town and Port Elizabeth on South Africa’s ever- The airport is currently handling almost 5m
popular Garden Route. With more and more visitors passengers annually and with the current trend
travelling to the region’s mountains, beaches and that has shown a 11% increase in passenger
forests, George airport now handles over 600,000 numbers in the past few months the airport is truly
passengers each year. The increasing popularity
of the area as a tourist destination is expected to QUIZcontributing to the economy of Durban and KZN.
boost traffic even further.
Even with recent decision of South Africa Airways
But the airport does not only play a central role in (SAA) pulling out the Cape Town/Durban route has
the region’s tourist economy. It is also a national allowed other airline operators to take advantage of
distribution hub for cargo such as flowers, fish, that vacuum, thus the steady passenger growth.
oysters, herbs and ferns.
Achievements of king Shaka
George Airport’s steady growth, coupled with an International Airport
unwavering commitment to service and efficiency,
has won it the South African Airport of the Year - IRMSA AWARD – Institute of Risk
award six times Management of SA

- STEEL AWARDS 2010

- SAPOA AWARD for best development

&G- SAICE (NATIONAL) COMMENDATION
OUTSTANDING ACHIEVEMENT
for Civil Engineering

- ALEC ROGOFF AWARD for best BEEE
project

- SAICE (REGIONAL) TECHNICAL
EXCELLENCE CIVIL ENGINEERING

- ACI – 4th Place 2010/2011
– Best Airport in Middle East/Africa

- Skytrax – 1st Place 2010/2011
– Best Regional Airport in Africa

44
44 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

QUIZZES
&GAMES

TEST YOUR KNOWLEDGE
CAOLLMAPBAONUYT AIRPORTS1. How much % does the employee contribute to

Retirement Fund?
2. How much % does the Airports Company South

Africa contribute to Retirement Fund?
3. From what age can you apply for early retirement?

ZZES4. When you die there are 4 benefits which get
paid out what are they?
5. What is the official Retirement Age
at Airports Company?
6. There are 5 elements that contribute
to your fund Credit, name 3.
7. When an employee is off work for 14 days
or more what does Airports Company South Africa
initiate?
8. How many leave days does a 5 day
worker receive?
9. How many leave days does a shift
worker receive?
“ ES10. Who qualifies for maternity leave?
11. How many months does Airports Company South
Africa pay towards maternity leave?
12. How many sick leave days does a 5 days worker
qualify for?

GATrM 13. True or False - If you are sick, it is OK if you
don’t notify your manager as long as you wont
ue be off for more than two days?
14. How many sick leave days does a shift
worker receive?
or False? 15. Does Airports Company South Africa pay towards
funeral costs, Yes / No?
” 16. In case of death how much do you receive
towards your spouse and over 14 year old
dependant children?
17. How much do you receive towards 6-13 year
old dependant children?
18. Which Petrol Claims are you not allowed
at Airports Company South Africa?

Answers on page 49

CULTURE • CLARITY • CONNECT • CONTEXT 45

46 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <
46 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <

DID YOU KNOW DID YOU KNOW?

“services airlines

from all five
continents.

”

O.R. TAMBO INTERNATIONAL AIRPORT CAPE TOWN INTERNATIONAL AIRPORT

O.R. Tambo International Airport Is Africa’s 3rd largest airport. It is also Africa’s
is South Africa’s principal airport, premier tourist and VIP destination and has
with more than 50 percent of the established a reputation as Africa’s premier
country’s air passengers passing international award-winning airport, consistently
through the airport. performing among the best in the world for service
in its category.
Situated in Gauteng, the airport is ideally situated
in the heart of South Africa’s commercial and Accolades for Cape Town
industrial hub and has excellent road infrastructure International Airport
linking it to johannesburg, Pretoria and the national
road network. The Gautrain rapid rail system has Cape Town International Airport has once
had its first section opened, linking the airport with again been awarded the Best Airport in
Sandton, and this will be extended in the next year Africa and the Best Airport in Africa for Staff
to johannesburg and Pretoria. Service Excellence at the SKYTRAX World
Airport Awards held on 10 April 2013. The
O.R. Tambo International Airport services airlines announcement comes weeks after the airport
from all five continents and plays a vital role was awarded the Best Airport in Africa award
in serving the local. regional, intra- and inter- by Airports Council International.
continental air transport needs of South Africa. It is
the biggest and busiest airport in Africa. The airport scooped the same awards at
the 2012 ceremony. In 2011, Cape Town
The airport was renamed in 2006 to honour the International Airport won two Airport Council
memory of one of our national heroes and icons, International (ACI) Airport Service Quality
Oliver Reginald Tambo.An anti- apartheid politician (ASQ) global awards for the Best Airport in
and central figure in the African National Congress Africa and Best Improved in Africa. The airport
(ANC}, Tambo served a term as president of also won the SKYTRAX World Airport Awards
the ANC. 2011 for Best Airport in Africa for Staff Service
Excellence. These accolades are a testament
to the continued commitment and hard work
from airport staff.

CULTURE • CLARITY • CONNECT • CONTEXT 47

48 < AIRPORT COMPANY SOUTH AFRICA > ALL ACCESS << >> ON BOARDING PROGRAMME <