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Revision Bulletin REVISION BULLETIN
Revision 1.15 Effective Date 25 March 2017
✈ IMPORTANT NOTE:
Revisions are published and uploaded to Etihad Airways Intranet and company provided
devices. Please familiarise yourselves with the changes. In the following table, you will find
highlights of the changes for this specific section of the eHospitality manual.
Page No. Detail Revision Highlights
All
5 Removal of all announcements for aircrafts without connectivity
9
10 Revised frequency of pre-departure announcements
11
14 Updated responsibility of the delayed to scheduled time of departure (Ex-USA
flights) to FD Crew unless delegated to CM.
14 - 31 Removal of Cabin Crew languages.
20 Removal of announcement for aircraft with GSM only.
Removal of Cabin Crew languages.
Removal of USA from list of stations requiring electronic devices in hand luggage
have sufficient battery power for inspection
Included connectivity as a standard announcement.
Moved Exit Signs PA to end of paragraph.
Deleted announcement for connecting gates.
Deleted Bahrain TOD announcement.
Page 2 Onboard Announcements - English | v1.15 | Apr 17
TABLE OF CONTENTS
1. Pre-Departure Announcements............................................................................................. 5
1.1 Refuelling Announcement ......................................................................................................... 5
1.2 During Boarding ......................................................................................................................... 5
1.3 Low Visibility Conditions (Before Take Off) ................................................................................ 5
1.4 Before Closing Last Aircraft Door – Normal Operations............................................................. 6
1.5 Before Closing Last Aircraft Door - On Ground Remote Hold..................................................... 6
1.6 Preparation for Departure - On Ground Remote Hold ............................................................... 6
1.7 Cabin Manager Pre-Departure Announcement ......................................................................... 7
1.8 Cabin Crew Pre-Departure Announcement................................................................................ 8
1.9 Spraying the Cabin ..................................................................................................................... 9
1.10 Dimming of Cabin Lights .......................................................................................................... 9
1.11 Spraying the Cabin + Dimming of Cabin Lights......................................................................... 9
1.12 Delay to scheduled time of departure (Ex-USA Flights only).................................................... 9
1.13 Manual Safety Demonstration ................................................................................................. 9
2. After Take-off Announcements ........................................................................................... 10
2.1 After Take-off (all flights except USA) ...................................................................................... 10
2.2 After Take-off (USA flights only)............................................................................................... 11
2.3 Flight Returning to Airport ....................................................................................................... 11
3. Distribution of Disembarkation Cards.................................................................................. 12
3.1 All Stations (where applicable – refer to CSIM)........................................................................ 12
3.2 Bahrain..................................................................................................................................... 12
3.3 Canada ..................................................................................................................................... 12
3.4 Pakistan.................................................................................................................................... 12
3.5 Tanzania................................................................................................................................... 12
3.6 Vietnam ................................................................................................................................... 13
3.7 Disembarkation Card Shortage ................................................................................................ 13
3.8 Disembarkation Cards Not Available........................................................................................ 13
4. Top of Descent.................................................................................................................... 14
4.1 Abu Dhabi (From All Destinations Except On Flights From USA, Canada, Europe) ................... 14
4.2 Abu Dhabi (Only On Flights From USA, Canada, Europe) ......................................................... 15
4.3 All Stations (except listed stations) .......................................................................................... 16
4.4 Ahmedabad.............................................................................................................................. 17
4.5 Australia................................................................................................................................... 18
4.6 China ..................................................................................................................................... 19
4.7 Colombo................................................................................................................................... 20
4.8 Dhaka ..................................................................................................................................... 21
4.9 Dublin ..................................................................................................................................... 22
4.10 European Union / USA / UK ................................................................................................... 23
4.11 GCC ..................................................................................................................................... 24
4.12 Korea ..................................................................................................................................... 25
4.13 Male ..................................................................................................................................... 26
4.14 Nairobi ................................................................................................................................... 27
4.15 Pakistan.................................................................................................................................. 28
4.16 Seychelles .............................................................................................................................. 29
4.17 Switzerland ............................................................................................................................ 30
4.18 South East Asia (Indonesia / Malaysia / Singapore) ............................................................... 31
4.19 Seat Belt On Sign – Final Approach ........................................................................................ 32
4.20 Dimming of Cabin Lights – (night flights only)........................................................................ 32
Onboard Announcements - English | v1.15 | Apr 17 Page 3
4.21 Communicable Diseases Quarantine...................................................................................... 32
4.22 Zika Virus Advisory ................................................................................................................. 32
5. After Landing ......................................................................................................................33
5.1 Abu Dhabi (AUH)...................................................................................................................... 33
5.2 All Other Stations ..................................................................................................................... 34
5.3 After Landing Just Prior to Doors Opening ............................................................................... 36
5.3.1 Dual aerobridge – 3 class.............................................................................................. 36
5.3.2 Dual aerobridge – 2 class.............................................................................................. 36
5.3.3 Single aerobridge – Wide body .................................................................................... 36
5.3.4 Single aerobridge – Narrow body................................................................................. 36
5.3.5 Dual Doors Remote Stand – Wide body 3 Class............................................................ 36
5.3.6 Dual Doors Remote Stand – Wide body 2 Class............................................................ 36
5.3.7 Single Door Remote Stand – Wide body....................................................................... 37
5.3.8 Dual Doors Remote Stand – Narrow body.................................................................... 37
5.3.9 Single Door Remote Stand – Narrow body................................................................... 37
5.3.10 Dual/ Triple Aerobridge (Upper and Main Deck) – A380.............................................. 37
5.3.11 Single/ Dual Aerobridge (Main Deck only) – A380........................................................ 37
6. Special Announcements ......................................................................................................38
6.1 Turbulence ............................................................................................................................... 38
6.2 Page for a guest ....................................................................................................................... 38
6.3 Page for a Doctor, Nurse or Paramedic.................................................................................... 38
6.4 Transit Guests to Disembark .................................................................................................... 38
6.5 Guests to Disembark to Allow Security Search of Aircraft........................................................ 38
6.6 Identification of Guests Hand Baggage in Transit on the Aircraft............................................. 39
6.7 Aircraft Being Cleaned in Transit.............................................................................................. 39
6.8 Before Guests Board At a Transit Station ................................................................................. 39
6.9 Guest Count ............................................................................................................................. 39
6.10 Guest Count Completed......................................................................................................... 39
6.11 Guest Count Not Confirmed – Additional Ticket Check Required .......................................... 39
6.12 Delay to Scheduled Time of Departure .................................................................................. 40
6.13 Delay – Unknown Duration .................................................................................................... 40
6.14 Cancellation of Flight.............................................................................................................. 40
6.15 Aircraft Returned to Stand ..................................................................................................... 40
6.16 Diversion ................................................................................................................................ 41
6.17 Pratique Not Granted for Australia ........................................................................................ 41
6.18 Tempus IC Data Connection ................................................................................................... 41
7. Ramadan, Hajj Announcements...........................................................................................42
7.1 After Landing............................................................................................................................ 42
7.2 Announcing Iftar Time.............................................................................................................. 42
7.3 Announcing Imsak Time ........................................................................................................... 42
7.4 Announcing approach to Miqat Al Ihram ................................................................................. 42
Page 4 Onboard Announcements - English | v1.15 | Apr 17
1. PRE-DEPARTURE ANNOUNCEMENTS
1.1 REFUELLING ANNOUNCEMENT
F/J/Y (5 minutes after first guest boards and every 15 minutes thereafter)
Ladies and gentlemen, during aircraft refuelling, safety regulations require that you must
keep your seatbelt unfastened until refuelling is completed. Use of cigarette lighters,
matches and any other potential source of ignition is not permitted. Please remain seated
and observe the no smoking signs.
Thank you.
1.2 DURING BOARDING
F/J/Y (5 minutes after first guest boards and every 15 minutes thereafter)
This PA must be made during boarding, except when refuelling. During refuelling, only the
Refuelling Announcement (1.1) is to be made.
Ladies and Gentlemen, all electronic transmitting devices such as mobile phones and any
device equipped with Wi-Fi and Bluetooth capability must be switched off or set to Flight
Mode during taxi, take-off, approach and landing and whenever instructed by the crew.
All forms of smoking, including use of electronic smoking devices, are not permitted
anywhere onboard. Thank you.
1.3 LOW VISIBILITY CONDITIONS (BEFORE TAKE OFF)
(This PA must be made if advised by Flight Crew of low visibility)
F/J/Y
Ladies and Gentlemen,
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used once the fasten seat belt signs have been switched off.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 5
1.4 BEFORE CLOSING LAST AIRCRAFT DOOR – NORMAL OPERATIONS
F/J/Y
Ladies and Gentlemen,
In preparation for departure, you must now switch off all electronic transmitting devices
such as mobile phones; Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode.
Use of these devices is not permitted until the No Mobile signs are switched off.
We would like to remind you to take care of your belongings and keep your valuables and
cash with you at all times.
All ground staff please disembark the aircraft now. Thank you.
1.5 BEFORE CLOSING LAST AIRCRAFT DOOR - ON GROUND
REMOTE HOLD
F/J/Y
All ground staff please disembark the aircraft now. Thank you.
1.6 PREPARATION FOR DEPARTURE - ON GROUND REMOTE HOLD
F/J/Y
Ladies and Gentlemen,
We are now ready to depart for (city).
In preparation for departure, you must now switch off all electronic transmitting devices
such as mobile phones; Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode.
Use of these devices is not permitted until the No Mobile signs are switched off. Please
follow the cabin crew instructions.
We would like to remind you to take care of your belongings and keep your valuables and
cash with you at all times. Thank you.
CONTINUE IN Y CLASS ONLY
Ladies and Gentlemen, please stow your headsets in the seat pocket in front of you as our
in-flight entertainment system is being switched off for departure. Thank you.
Page 6 Onboard Announcements - English | v1.15 | Apr 17
1.7 CABIN MANAGER PRE-DEPARTURE ANNOUNCEMENT
F/J/Y
Good morning / afternoon / evening,
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard Etihad Airways flight (EY---) to (city).
OR, If code share flight:
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard Etihad Airways flight (EY---) to (city) operated in conjunction with our
associated airline/s.
OR, If inaugural flight:
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard this inaugural Etihad Airways flight (EY---) to (city) operated in conjunction
with our associated airline/s.
OR, If inaugural new aircraft flight:
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard this inaugural Etihad Airways (Aircraft type) flight (EY---) to (city) operated in
conjunction with our associated airline/s.
OR, If operating on Partner Airline’s aircraft (Air Berlin, Air Serbia, Air Seychelles,
Etihad Regional, Jet Airways and Alitalia):
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard Etihad Airways flight (EY---) to (city) operated on our Etihad Airways Partner
(name) aircraft.
OR, If operating on Virgin Australia Aircraft:
My name is (name), your Cabin Manager and with my team, we would like to welcome
you onboard Etihad Airways flight (EY---) to (city) operated by our partner airline (name).
A special welcome to guests from our Etihad Airways Partners – Alitalia, Air Serbia, Air
Seychelles, Etihad Regional, Air Berlin, Virgin Australia and Jet Airways.
In preparation for our departure, please place your luggage in the overhead storage or
under the seat in front of you and ensure that your seatbelt is fastened.
Thank you for choosing Etihad Airways – a Skytrax 5-Star Airline and we wish you an
enjoyable flight with us today.
Onboard Announcements - English | v1.15 | Apr 17 Page 7
1.8 CABIN CREW PRE-DEPARTURE ANNOUNCEMENT
F/J/Y
Good morning / afternoon / evening,
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard Etihad Airways flight (EY---) to (city).
OR, If code share flight:
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard Etihad Airways flight (EY---) to (city) operated in conjunction with
our associated airline/s.
OR, If inaugural flight:
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard this inaugural Etihad Airways flight (EY---) to (city) operated in
conjunction with our associated airline/s.
OR, If inaugural new aircraft flight:
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard this inaugural Etihad Airways (Aircraft type) flight (EY---) to (city)
operated in conjunction with our associated airline/s.
OR, If operating on Partner Airline’s aircraft (Air Berlin, Air Serbia, Air Seychelles,
Etihad Regional, Jet Airways and Alitalia):
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard Etihad Airways flight (EY---) to (city) operated on our Etihad
Airways Partner (name) aircraft.
OR, If operating on Virgin Australia Aircraft:
My name is (name), on behalf of Cabin Manager (name) and the team, we would like to
welcome you onboard Etihad Airways flight (EY---) to (city) operated by our partner airline
(name).
A special welcome to guests from our Etihad Airways Partners – Alitalia, Air Serbia, Air
Seychelles, Etihad Regional, Air Berlin, Virgin Australia and Jet Airways.
In preparation for our departure, please place your luggage in the overhead storage or
under the seat in front of you and ensure that your seatbelt is fastened.
Thank you for choosing Etihad Airways – a Skytrax 5-Star Airline and we wish you an
enjoyable flight with us today.
Page 8 Onboard Announcements - English | v1.15 | Apr 17
1.9 SPRAYING THE CABIN
F/J/Y
Ladies and gentlemen, health regulations require the cabin to be sprayed with a non-toxic
insecticide before take-off. This will be done in a few minutes. Thank you.
1.10 DIMMING OF CABIN LIGHTS
(night flights only)
F/J/Y
Ladies and gentlemen, we will shortly dim the cabin lights for take-off. If you would like to
continue reading, please use the light in your seat area. Thank you.
1.11 SPRAYING THE CABIN + DIMMING OF CABIN LIGHTS
(night flights only, if spraying and dimming of cabin lights is applicable)
F/J/Y
Ladies and gentlemen, health regulations require the cabin to be sprayed with a non-toxic
insecticide before take-off. This will be done in a few minutes. The cabin lights will also
be dimmed shortly. If you would like to continue reading, please use the light in your seat
area. Thank you.
1.12 DELAY TO SCHEDULED TIME OF DEPARTURE (EX-USA FLIGHTS
ONLY)
Flight Deck Crew is responsible for this PA unless delegated to CM
F/J/Y (repeat every 30 minutes)
Ladies and gentlemen, we once again apologise for the delay to our departure, which is
due to (state reason). We would like to inform you that (provide update on the status of the
delay). We expect to be departing in the next (…) minutes.
If connected to aerobridge:
Guests who would prefer to wait in the terminal building are welcome to disembark through
the center door on the left hand side. Please ensure that you take all your personal
belongings with you as you disembark the aircraft.
We apologise for the inconvenience and hope you can bear with us for a short while. Thank
you.
1.13 MANUAL SAFETY DEMONSTRATION
F/J/Y - Refer to CCQRH Chapter 5
Onboard Announcements - English | v1.15 | Apr 17 Page 9
2. AFTER TAKE-OFF ANNOUNCEMENTS
2.1 AFTER TAKE-OFF (ALL FLIGHTS EXCEPT USA)
F/J/Y
(This PA may be made 1 minute after retraction of the landing gears)
Ladies and gentlemen,
Please remain seated and continue to observe the seatbelt sign until it has been switched
off.
We also recommend that you keep your seat belt fastened whenever you are seated and
when the seatbelt sign is on. If you wish to sleep, remember to fasten your seat belt over
your blanket or duvet.
Smoking is not permitted anywhere onboard including the lavatories.
Internet and mobile connectivity
This aircraft is enabled with mobile and Wi-Fi connectivity, which allows access to
wireless internet and the use of mobile phones. As a courtesy to all guests, we ask that
you adjust your phone to silent mode for the duration of the flight. Please refer to the
connectivity leaflet in your seat pocket for further details.
For aircraft with internet connectivity only
This aircraft is enabled with Wi-Fi connectivity. As a courtesy to all guests, we ask that
you adjust your personal device to silent mode for the duration of the flight. Please refer to
the connectivity leaflet in your seat pocket for further details.
We would also like to draw your attention to the latest issue of “Boutique”, our onboard
shopping guide which features an extensive range of fragrances, gifts and accessories.
If there is anything that we can do to make your flight more comfortable, please let us
know.
Thank you.
Page 10 Onboard Announcements - English | v1.15 | Apr 17
2.2 AFTER TAKE-OFF (USA FLIGHTS ONLY)
F/J/Y
(This PA may be made 1 minute after retraction of the landing gears)
Ladies and gentlemen,
Please remain seated and continue to observe the seatbelt sign until it has been switched
off.
We also recommend that you keep your seat belt fastened whenever you are seated and
when the seatbelt sign is on. If you wish to sleep, remember to fasten your seat belt over
your blanket or duvet.
Smoking is not permitted anywhere onboard including the lavatories.
Internet and mobile connectivity
This aircraft is enabled with mobile and Wi-Fi connectivity, which allows access to
wireless internet and the use of mobile phones. As a courtesy to all guests, we ask that
you adjust your phone to silent mode for the duration of the flight. Please refer to the
connectivity leaflet in your seat pocket for further details.
For aircraft with internet connectivity only
This aircraft is enabled with Wi-Fi connectivity. As a courtesy to all guests, we ask that
you adjust your personal device to silent mode for the duration of the flight. Please refer to
the connectivity leaflet in your seat pocket for further details.
There are special regulations for all flights to and from the United States that make it
illegal to congregate in groups in any part of the aircraft. US government regulations also
stipulate that the only alcoholic drinks you can consume onboard are those served by our
cabin crew.
Inbound flight only:
We would also like to draw your attention to the latest issue of “Boutique”, our onboard
shopping guide which features an extensive range of fragrances, gifts and accessories.
If there is anything that we can do to make your flight more comfortable, please let us
know.
Thank you.
2.3 FLIGHT RETURNING TO AIRPORT
F/J/Y – reference SEPM
(After take-off, while the seatbelt sign is still ON and the aircraft is required to return to the
airport due to technical reasons)
Ladies and gentlemen, our captain has advised that we are returning to (city). In
preparation for landing, please ensure that your seatbelt is securely fastened, your seat
back is upright and handset and tray table are stowed. Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 11
3. DISTRIBUTION OF DISEMBARKATION CARDS
3.1 ALL STATIONS (WHERE APPLICABLE – REFER TO CSIM)
Y (to be made before distribution of disembarkation cards)
(For flights to Brazil and Hong Kong, ONLY immigration forms will be distributed)
Ladies and gentlemen, we are about to distribute immigration and customs forms for
(city), which you are required to complete prior to arrival.
Thank you.
3.2 BAHRAIN
Y (to be made before distribution of disembarkation cards)
Ladies and gentlemen, we are about to distribute disembarkation cards for Bahrain.
All non- residents of the Kingdom of Bahrain, who are eligible for a visa on arrival, are
required to complete a disembarkation card which must be presented to immigration on
arrival. This is not applicable to GCC passport holders.
Thank you.
3.3 CANADA
Y (to be made before distribution of disembarkation cards)
Ladies and gentlemen, we are about to distribute Canadian Border Services Agency
Declaration Cards which you are required to complete before arrival. Up to four family
members living at the same address may be listed on one card. If you have any questions
about Canadian regulations, border services officers are available to help you at the
terminal.
Thank you.
3.4 PAKISTAN
Y (to be made before distribution of disembarkation cards)
Ladies and gentlemen, we are about to distribute disembarkation cards for Pakistan which
you are required to complete before arrival. All blue collar Pakistani nationals are not
required to complete this form.
Thank you.
3.5 TANZANIA
Y (to be made before distribution of disembarkation cards)
Ladies and gentlemen, we are about to distribute disembarkation cards for Tanzania.
All non-residents of Tanzania are required to complete this disembarkation card which must
be presented to immigration on arrival. This is not applicable to Tanzanian passport holders.
Thank you
Page 12 Onboard Announcements - English | v1.15 | Apr 17
3.6 VIETNAM
Y (to be made before distribution of disembarkation cards)
Ladies and gentlemen, we are about to distribute medical declaration forms for Vietnam.
The completion of this form is compulsory for all guests travelling from the Middle East
and must be presented to immigration on arrival.
Thank you
3.7 DISEMBARKATION CARD SHORTAGE
Ladies and gentlemen, we apologise for the shortage of disembarkation cards on our
flight today. Our airport team will have these available for you on arrival.
Thank you
3.8 DISEMBARKATION CARDS NOT AVAILABLE
Ladies and gentlemen, we regret to advise you that disembarkation cards are not
available for distribution on this flight. We apologise for the inconvenience and assure you
that our airport team will have these available for you on arrival
Thank you
Onboard Announcements - English | v1.15 | Apr 17 Page 13
4. TOP OF DESCENT
4.1 ABU DHABI (FROM ALL DESTINATIONS EXCEPT ON FLIGHTS FROM
USA, CANADA, EUROPE)
F/J/Y
Ladies and gentlemen, we have commenced our descent into Abu Dhabi.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
Guests connecting to the Canada and the UK must ensure that all electronic devices in
your hand luggage have sufficient battery power as these will be required to be switched
on at security clearance points. Devices not meeting the requirement will be removed or
travel may be denied.
Guests connecting on Etihad Airways flights to the United States are requested to follow
the signs to Terminal 3, Gates 58 to 61. Please ensure that you complete the US
Customs and Border Protection forms prior to check-in.
Only on flights from Korea
This is a special announcement from the Korean National Quarantine Station
To prevent the spread of infectious diseases such as MERS-CoV and Zika virus, it is
recommended that you have your hands washed frequently, drink bottled water or boiled
tap water and consume thoroughly cooked food while travelling.
Do ensure that you avoid any contact with livestocks, camels and take extreme
precaution against mosquito bites.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you. Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 14 Onboard Announcements - English | v1.15 | Apr 17
4.2 ABU DHABI (ONLY ON FLIGHTS FROM USA, CANADA, EUROPE)
F/J/Y
Ladies and gentlemen, we have commenced our descent into Abu Dhabi.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew. Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 15
4.3 ALL STATIONS (EXCEPT LISTED STATIONS)
F/J/Y
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 16 Onboard Announcements - English | v1.15 | Apr 17
4.4 AHMEDABAD
F/J/Y
Ladies and gentlemen, we have commenced our descent into Ahmedabad.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to advise you that importation of alcohol into Ahmedabad by Indian
nationals is not permitted. Foreign nationals may only import alcohol on condition that
prior clearance is obtained from a customs commissioner.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 17
4.5 AUSTRALIA
F/J/Y
BRISBANE MELBOURNE PERTH SYDNEY
Ladies and gentlemen, have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened.
Thank you.
Australia – quarantine:
This is an important message from the Australian Government. Australia has strict
biosecurity laws that affect you.
You will receive an Incoming Passenger Card that asks questions about what you are
bringing to Australia and the places you have visited. You must answer these truthfully. It
is a legal document and a false statement may result in a penalty. It will be checked by an
official on your arrival.
You must mark ‘yes’ on your card if you have certain food, plant or animal products, or
equipment or shoes used in rivers and lakes or with soil attached. Food supplied onboard
must be left onboard.
After any international travel, there may be a small chance that you have been exposed to
a communicable disease. If you are feeling unwell, particularly with fever, chills or sweats,
it is important for your own health and for the protection of others, that you bring this to the
attention of a member of the crew.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 18 Onboard Announcements - English | v1.15 | Apr 17
4.6 CHINA
F/J/Y
BEIJING CHENGDU SHANGHAI
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
Quarantine announcement:
To comply with Chinese quarantine regulations, you must declare all plant, animal and
micro biological items containing blood in your possession or if carried in your baggage to
the quarantine office at the airport or you could face serious delays, fines and
prosecution.
Your baggage will be X-rayed or screened on arrival and may be subjected to random
checks by the inspection and quarantine service.
Local health authorities also require us to report any guests who are feeling unwell to a
quarantine officer prior to our arrival.
If you have symptoms such as fever, cough, headache, nausea, vomiting, stomach upset,
diarrhoea, rash, muscle and joint pains and feeling weak, please bring this to the attention
of a cabin crew.
You are also required to report to the airport quarantine office upon arrival and may be
subjected to health quarantine as a precautionary measure.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you. Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 19
4.7 COLOMBO
F/J/Y
Ladies and gentlemen, we have commenced our descent into Colombo.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
All guests travelling to Sri Lanka are required to declare foreign currency in excess of
fifteen thousand US dollars. False or non-declaration is an offence under the customs
ordinance of Sri Lanka and may involve heavy penalties including seizure of cash. If in
doubt please consult a customs officer.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 20 Onboard Announcements - English | v1.15 | Apr 17
4.8 DHAKA
F/J/Y
Ladies and gentlemen, we have commenced our descent into Dhaka.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
To comply with local customs regulations, all guests travelling to Bangladesh are required
to complete the Baggage Declaration form and declare all foreign currency, gold and
other items which carry import duties and taxes.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 21
4.9 DUBLIN
Ladies and gentlemen, we have commenced our descent into Dublin.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
If you have recently been on a farm or in contact with farm animals, you are required to
bring this to the attention of the department of agriculture at the airport
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 22 Onboard Announcements - English | v1.15 | Apr 17
4.10 EUROPEAN UNION / USA / UK
F/J/Y
AMSTERDAM ATHENS BELGRADE BRUSSELS
CHICAGO DALLAS DUBLIN DUSSELDORF
EDINBURGH FRANKFURT GENEVA LONDON
LOS ANGELES MADRID MANCHESTER MILAN
MUNICH NEW YORK PARIS ROME
SAN FRANCISCO VENICE WASHINGTON DC ZURICH
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
For European Union / UK flights only
We would like to advise you that there are strict controls related to bringing meat, poultry,
milk, fish, eggs, plants and their products into (city). If you are carrying any of these items,
you must declare them to a customs official and exit via the red lane or you could face
serious delays, fines and prosecution.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 23
4.11 GCC
F/J/Y
DAMMAM DOHA JEDDAH KUWAIT RIYADH
MEDINA
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to advise you that the importation of alcohol into (city) is not permitted.
For Dammam, Jeddah, Riyadh and Medina flights only:
All guests travelling to the Kingdom of Saudi Arabia are required to declare any currency,
valuable metals, jewellery or precious stones in excess of sixty thousand Saudi riyals.
Non-declaration is an offence under the customs ordinance of Kingdom of Saudi Arabia
and may involve legal actions. Please complete a Customs Declaration Form available at
the Customs Office in the arrivals hall.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
For JED / MED flights only:
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 24 Onboard Announcements - English | v1.15 | Apr 17
4.12 KOREA
F/J/Y
Ladies and gentlemen, we have commenced our descent into Seoul.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
There are strict controls related to the importation of livestock products, fresh fruits,
vegetables, birds, chicken, meat, ham and sausages from countries with avian influenza
outbreaks into Korea. If you are carrying any of these items, please ensure you declare
them to a customs official or you could face serious delays, fines and prosecution.
If you have stayed in or passed through a quarantinable disease risk area designated by
the Korean government, please complete the health declaration form that will be
distributed shortly. The declaration form must be submitted to the quarantine officer upon
arrival.
Please refer to the quarantinable disease risk area guide for further information.
If you have any symptoms such as fever, cough, rash or diarrhea, please notify the
quarantine officer upon arrival.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew. Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 25
4.13 MALE
F/J/Y
Ladies and gentlemen, we have commenced our descent into Male.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to advise you that the importation of alcohol and pork products into
Maldives is not permitted.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 26 Onboard Announcements - English | v1.15 | Apr 17
4.14 NAIROBI
F/J/Y
Ladies and gentlemen, we have commenced our descent into Nairobi.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
If you are connecting to Mombasa, Kisumi or Eldoret, please board the courtesy shuttle
buses to the domestic terminal after clearing customs. For all other connecting flights,
please contact our ground personnel for assistance.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 27
4.15 PAKISTAN
F/J/Y
ISLAMABAD KARACHI LAHORE PESHAWAR
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to inform you that trafficking and possession of illicit drugs in Pakistan
is a very serious offence which carries a mandatory death sentence
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 28 Onboard Announcements - English | v1.15 | Apr 17
4.16 SEYCHELLES
F/J/Y
Ladies and gentlemen, we have commenced our descent into Seychelles.
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to advise you that the importation of fruit, flowers and vegetables into
Seychelles is not permitted.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 29
4.17 SWITZERLAND
F/J/Y
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
If you are connecting onboard an Etihad Regional flight, please proceed directly to the
boarding gate to collect your boarding card.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew.
Thank you.
Page 30 Onboard Announcements - English | v1.15 | Apr 17
4.18 SOUTH EAST ASIA (INDONESIA / MALAYSIA / SINGAPORE)
F/J/Y
JAKARTA KUALA LUMPUR SINGAPORE
Ladies and gentlemen, we have commenced our descent into (city).
In preparation for landing, please place your luggage in the overhead stowage or under
the seat in front of you. Ensure that your seatback is upright, your handset and table are
stowed and window blinds open/ windows are clear (B787 only). Please continue to
observe the no smoking sign
You must now switch off all electronic transmitting devices such as mobile phones;
Bluetooth and Wi-Fi enabled devices, or set them to Flight Mode. Our connectivity system
will be shutting down.
If advised of low visibility conditions by Flight Crew – All Aircrafts:
Due to the current weather conditions, all electronic devices and mobile phones must be
switched off and may only be used after the aircraft doors are opened
We would also like to inform you that trafficking and possession of illicit drugs in (country)
is a very serious offence which carries a mandatory death sentence.
For Singapore Only:
Please also be advised that passengers including those in transit will be subjected to
temperature screening as a precautionary health measure upon arrival.
Exit Signs
We draw your attention to the safety card which illustrates the signs identifying the exits.
Locate the exits nearest to you now, using these signs. Your nearest exit may be behind
you.
Thank you.
CONTINUE IN Y CLASS ONLY
Headset Collection:
Our in-flight entertainment system will be switched off, please have your headsets
available for collection by the cabin crew. Thank you.
Onboard Announcements - English | v1.15 | Apr 17 Page 31
4.19 SEAT BELT ON SIGN – FINAL APPROACH
F/J/Y
Ladies and gentlemen,
We are now on our final approach, please fasten your seatbelt, ensure that your seatback
is upright and keep in mind your nearest emergency exit. Thank you.
4.20 DIMMING OF CABIN LIGHTS – (NIGHT FLIGHTS ONLY)
F/J/Y
Ladies and gentlemen, we will shortly dim the cabin lights for landing. If you would like to
continue reading, please use the light in your seat area. Thank you.
4.21 COMMUNICABLE DISEASES QUARANTINE
F/J/Y - Refer to CSIM for station requirements
Ladies and gentlemen,
This is a special quarantine announcement for _(City)_.
With the recent reports of MERS Co-V and Ebola viruses, local health authorities require
us to report any passengers who are feeling unwell to a quarantine officer prior to our
arrival.
If you have any symptoms such as chills, vomiting, stomach upset, diarrhea, rash and
feeling weak or have visited Guinea or Sierra Leone in the last 21 days, please bring this
to the attention of a cabin crew.
You are also required to report to the airport quarantine office upon arrival and may be
subjected to health quarantine as a precautionary measure.
For stations requiring health declaration forms to be completed – Refer to CSIM:
Guests are also required to complete a health declaration form which will be distributed
shortly.
Thank you for your attention and cooperation.
4.22 ZIKA VIRUS ADVISORY
F/J/Y - Refer to CSIM for station requirements
Ladies and gentlemen,
This is a special quarantine announcement for _(City)_.
If you have travelled to a Zika virus risk country in Central or South America in the past 7
days, please proceed to the airport health screening or quarantine office upon arrival.
For stations requiring health declaration forms to be completed – Refer to CSIM:
Guests are also required to complete a health declaration form which will be distributed
shortly.
Thank you for your attention and cooperation.
Page 32 Onboard Announcements - English | v1.15 | Apr 17
5. AFTER LANDING
5.1 ABU DHABI (AUH)
F/J/Y
Ladies and gentlemen, welcome to Abu Dhabi. The local time here is (time).
For your safety, please remain seated with your seatbelt securely fastened until the aircraft has
stopped completely and the seat belt sign is switched off.
Please take care when opening overhead stowages and ensure that you have all your personal
belongings with you as you leave the aircraft. Kindly remember that smoking is not permitted until
you are within a designated smoking area of the airport.
Mobile phones:
You may switch on your mobile phone now, if it is within reach of your seat area.
Or if advised of low visibility conditions by the flight crew:
Due to the current weather conditions, all electronic devices and mobile phones must remain
switched off until after the aircraft doors are opened.
First and Business class guests may use the fast track facility at immigration by presenting your
fast track card.
Etihad is pleased to invite our First and Business class guests to enjoy our hospitality and range of
services including showers and shave facilities at the Arrivals lounge located after customs.
Guests who have booked the Etihad chauffeur service or the Etihad Express Luxury coach service
are requested to follow the signage after clearing customs.
First and Business Class guests connecting to another Etihad Airways flight are invited to use our
Premium lounges.
It has been our pleasure taking care of you today. On behalf of Captain (name) and the rest of our
team, thank you for choosing to fly with Etihad Airways, the national airline of the United Arab
Emirates, serving the world from our capital city Abu Dhabi.
Book and organize your next flight on our easy to use Etihad Mobile App - now available on Android
and iPhone or visit Etihad.com
Thank you and good (morning, afternoon, evening).
Follow with “AFTER LANDING JUST PRIOR TO DOORS OPENING” announcement
Onboard Announcements - English | v1.15 | Apr 17 Page 33
*Before making the below announcement, ensure that you identify
which of the special announcement(s) in blue is/are applicable to
your destination.
5.2 ALL OTHER STATIONS
F/J/Y
Ladies and gentlemen, welcome to (city). The local time here is (time).
For your safety, please remain seated with your seatbelt securely fastened until the
aircraft has stopped completely and the seat belt sign is switched off.
Please take care when opening overhead stowages and ensure that you have all your
personal belongings with you as you leave the aircraft. Kindly remember that smoking is
not permitted until you are within a designated smoking area of the airport.
Mobile phones:
You may switch on your mobile phone now, if it is within reach of your seat area.
Or if advised of low visibility conditions by the flight crew:
Due to the current weather conditions, all electronic devices and mobile phones must
remain switched off until after the aircraft doors are opened.
Special Announcements (Select required announcements only)
1. Fast Track (using boarding pass):
BAHRAIN VENICE First and Business class guests may use
CASABLANCA the fast track facility at immigration by
DOHA presenting your boarding card.
KOCHI
MADRID
RABAT
THIRUVANANTHAPURAM
2. Chauffer Service:
AMSTERDAM DUSSELDORF NEW YORK Guests who have booked the Etihad
PARIS chauffeur service will find your chauffeur
BANGKOK EDINBURGH PERTH waiting at the arrivals hall.
ROME
BANGALURU FRANKFURT SAO PAOLO
SHANGHAI
BEIJING GENEVA SINGAPORE
SYDNEY
BRISBANE HYDERABAD TORONTO
VENICE
BRUSSELS LOS ANGELES WASHINGTON DC
ZURICH
CHENNAI MADRID
CHENGDU MELBOURNE
CHICAGO MILAN
DALLAS MINSK
DELHI MOSCOW
DUBLIN MUNICH
LONDON MANCHESTER Guests who have booked the Etihad
Page 34 chauffeur service will be looked after at the
Etihad desk in the arrivals hall.
Onboard Announcements - English | v1.15 | Apr 17
3. Baggage Claim :
AHMEDABAD JEDDAH MUSCAT Please be advised that all checked-in
NAIROBI baggage must be claimed and
BENGALURU KARACHI PESHAWAR cleared through customs at (City)
PHUKET airport regardless of your final
CHENNAI KATHMANDU RABAT destination.
RIYADH
CHENGDU KHARTOUM SANA’A
SHANGHAI
COLOMBO KOCHI TORONTO
DAMAM KOLKATA
HYDERABAD KOZIKIDE
ISLAMABAD LAHORE
JAIPUR MALE
JAKARTA MEDINA
4. Baggage Claim: Domestic Connections Only
DAR ES SALAAM Please be advised that all checked-in baggage must be claimed
DELHI and cleared through customs at (City) airport if you are connecting
ENTEBBE on a domestic flight
ISTANBUL (IST & SAW)
JOHANNESBURG
MUMBAI
5. Baggage Claim USA: Please be advised that guests with onward connections are not
required to claim checked-in baggage. Kindly proceed directly to
CHICAGO security screening prior to your connecting flight. All checked-in
DALLAS baggage will be available for collection at your final destination.
LOS ANGELES
NEW YORK
SAN FRANCISCO
WASHINGTON DC
6. CANADA: We ask that you have your passport, customs declaration and
other documents ready for inspection as you leave the aircraft.
TORONTO
7. Transit Flights: If you are travelling to Nagoya / Abu Dhabi on this flight, you are
requested to remain onboard. Our transit time is approximately
PEK-NGO & PEK-AUH ONLY (hours and minutes)
There will be a change of crew here and a new Etihad team will
take care of you on your onward flight to Nagoya / Abu Dhabi.
Enjoy the rest of your journey.
It has been our pleasure taking care of you today. On behalf of Captain (name) and the rest of our
team, thank you for choosing to fly with Etihad Airways, the national airline of the United Arab
Emirates, serving the world from our capital city Abu Dhabi.
Book and organize your next flight on our easy to use Etihad Mobile App - now available on Android
and iPhone or visit Etihad.com
Thank you and good (morning, afternoon, evening).
Follow with “AFTER LANDING JUST PRIOR TO DOORS OPENING” announcement
Onboard Announcements - English | v1.15 | Apr 17 Page 35
5.3 AFTER LANDING JUST PRIOR TO DOORS OPENING
F/J/Y
5.3.1 DUAL AEROBRIDGE – 3 CLASS
We invite our guests travelling in First class to disembark through the forward door on the
left hand side. Guests travelling in Business and Economy class cabins may disembark
through the center door.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.2 DUAL AEROBRIDGE – 2 CLASS
We invite our guests travelling in Business class to disembark through the forward door
on the left hand side. Guests travelling in our Economy class may disembark through the
center door.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.3 SINGLE AEROBRIDGE – WIDE BODY
We invite all guests to disembark through the center door on the left hand side.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.4 SINGLE AEROBRIDGE – NARROW BODY
We invite all guests to disembark through the forward door on the left hand side.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.5 DUAL DOORS REMOTE STAND – WIDE BODY 3 CLASS
We invite our guests travelling in First and Business class to disembark through the
center door on the left hand side. Guests travelling in Economy class may disembark
through the rear door. As we will be disembarking using stairs, please take extra care and
hold the handrail as you leave.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.6 DUAL DOORS REMOTE STAND – WIDE BODY 2 CLASS
We invite our guests travelling in Business class to disembark through the center door on
the left hand side. Guests travelling in Economy class may disembark through the rear
door. As we will be disembarking using stairs, please take extra care and hold the
handrail as you leave.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
Page 36 Onboard Announcements - English | v1.15 | Apr 17
5.3.7 SINGLE DOOR REMOTE STAND – WIDE BODY
We invite all guests to disembark through the center door on the left hand side. As we will
be disembarking using stairs, please take extra care and hold the handrail as you leave.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.8 DUAL DOORS REMOTE STAND – NARROW BODY
We invite our guests travelling in Business class to disembark through the forward door
on the left hand side. Guests travelling in Economy class may disembark through the rear
door. As we will be disembarking using stairs (if using stairs only) / stairs and ramp (if
using stairs and ramp), please take extra care and hold the handrail as you leave.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.9 SINGLE DOOR REMOTE STAND – NARROW BODY
We invite all guests to disembark through the forward door on the left hand side. As we
will be disembarking using stairs / ramp, please take extra care and hold the handrail as
you leave.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.10 DUAL/ TRIPLE AEROBRIDGE (UPPER AND MAIN DECK) – A380
We invite our guests travelling in First and Business class to disembark through the
forward door on the left hand side of the upper deck. Guests travelling in Economy class
may disembark through the forward door/ doors on the main deck.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (x).
5.3.11 SINGLE/ DUAL AEROBRIDGE (MAIN DECK ONLY) – A380
We invite all guests to disembark through the forward door/ doors on the left hand side of
the main deck.
First and Business class guests on the upper deck are requested to take extra care and
hold on the handrail as you descend to the main deck through the forward staircase.
Your luggage will be available for collection shortly after our arrival from baggage belt
number (X).
Onboard Announcements - English | v1.15 | Apr 17 Page 37
6. SPECIAL ANNOUNCEMENTS
6.1 TURBULENCE
F/J/Y
Ladies and gentlemen, the captain has turned on the seatbelt sign. Please return to your
seats and keep your seatbelt fastened.
Thank you.
6.2 PAGE FOR A GUEST
F/J/Y
Ladies and gentlemen, may I have your attention please. Would (Mr/Mrs/Ms name)
please identify yourself to a member of the cabin crew. Thank you
OR
Ladies and gentlemen, may I have your attention please. Would (Mr/Mrs/Ms name)
please contact a member of the Etihad team at the airport immediately after leaving the
aircraft.
Thank you.
6.3 PAGE FOR A DOCTOR, NURSE OR PARAMEDIC
F/J/Y
Ladies and gentlemen, if there is a doctor of medicine, a registered nurse or paramedic
onboard, I would appreciate if you could please make yourself known to a member of the
crew. Please also have your identification available.
Thank you.
6.4 TRANSIT GUESTS TO DISEMBARK
F/J/Y
Ladies and gentlemen, security procedures at (city), require all guests in transit to
disembark the aircraft. Please make sure you take all your personal belongings with you,
including your travel documents. Thank you for your cooperation.
6.5 GUESTS TO DISEMBARK TO ALLOW SECURITY SEARCH OF
AIRCRAFT
F/J/Y
Ladies and gentlemen, due to (state reason) we must ask all guests to disembark so that
a full security search can be conducted on this aircraft. Please take all your personal
belongings with you. We apologise for the inconvenience and thank you for your
cooperation and patience.
Page 38 Onboard Announcements - English | v1.15 | Apr 17
6.6 IDENTIFICATION OF GUESTS HAND BAGGAGE IN TRANSIT ON THE
AIRCRAFT
F/J/Y
Ladies and gentlemen, we require all our transit guests to identify their personal
belongings. This is a safety requirement which we hope to complete as quickly as
possible. Please help us by indicating your baggage and personal effects to the crew as
they pass through the cabin. Thank you.
6.7 AIRCRAFT BEING CLEANED IN TRANSIT
F/J/Y
Ladies and gentlemen, we ask that you remain seated while this aircraft is being cleaned
and prepared for your onward flight. This should take only (--) minutes. Thank you.
6.8 BEFORE GUESTS BOARD AT A TRANSIT STATION
F/J/Y
Ladies and gentlemen, our guests from (city) will be joining us shortly. If you have
changed seats during the flight, please return to your allocated seats. Thank you
6.9 GUEST COUNT
F/J/Y
Ladies and gentlemen, we have been asked to conduct a count of all guests onboard
because of (reason). We apologise for the inconvenience and hope to complete this very
quickly. Please be kind enough to remain seated to allow the cabin crew to complete this
check. Thank you
6.10 GUEST COUNT COMPLETED
F/J/Y
Ladies and gentlemen, the guest count has now been completed and we will be on our
way shortly. Thank you for your cooperation.
6.11 GUEST COUNT NOT CONFIRMED – ADDITIONAL TICKET CHECK
REQUIRED
F/J/Y
Ladies and gentlemen, we have a discrepancy in relation to the number of guests
onboard, so we need to conduct an additional check of your tickets and boarding cards.
Please have these ready for inspection as our crew pass through the cabin. We will
complete this as quickly as possible. Thanks again for your patience and cooperation
Onboard Announcements - English | v1.15 | Apr 17 Page 39
6.12 DELAY TO SCHEDULED TIME OF DEPARTURE
F/J/Y
Ladies and gentlemen, we apologise for the slight delay to our departure, which is due to
(state reason – e.g. refuelling of the aircraft / aircraft being catered / awaiting last few
guests to board / Air Traffic Control / fog or other weather conditions). We expect to be
departing in the next (…) minutes. We apologise for the inconvenience and hope you can
bear with us for a short while.
6.13 DELAY – UNKNOWN DURATION
F/J/Y
Ladies and gentlemen, we apologise for the delay to your departure is due to (state
reason e.g. operational reasons). We are working hard to resolve the problem, and will
update you as soon as we have more details.
We have informed our team at (city) and they will be on hand when we arrive to help you
with flight connections. Thank you.
6.14 CANCELLATION OF FLIGHT
F/J/Y
Ladies and gentlemen, unfortunately, we have an issue with (e.g. adverse weather
conditions at destination / unavoidable operational reasons) that requires us to cancel this
flight.
We sincerely regret this interruption to your travel plans and apologise for the
inconvenience.
Our airport teams are on standby to assist you with flight and hotel reservations when you
disembark.
Please remember to take all of your personal belongings with you.
Thank you.
6.15 AIRCRAFT RETURNED TO STAND
F/J/Y
Ladies and gentlemen, we have just received instructions to return to the terminal for
(state reason). Please remain seated until the seat belt signs are switched off. We are in
the process of contacting our airport team for more details and will update you on the
situation as soon as we can. Thank you.
Page 40 Onboard Announcements - English | v1.15 | Apr 17
6.16 DIVERSION
F/J/Y
Ladies and gentlemen, we have had an issue with (state reason – e.g. guest taken ill on
the flight / adverse weather at destination / unexpected closure of destination airport) that
requires us to divert to (city). We know this is inconvenient and apologise for delaying you
in this way. We will provide an update on the situation once we are on the ground, and will
do everything possible to assist you with any new arrangements you need to make as a
result of the diversion.
Thank you.
6.17 PRATIQUE NOT GRANTED FOR AUSTRALIA
F/J/Y
This announcement is to be read when Quarantine boards arriving aircraft that has
reported sick passenger.
Ladies and gentlemen the Australian quarantine and inspection service will be boarding
the aircraft to assess the health of a passenger. Please cooperate by remaining in your
seats and keeping the aisles clear. The procedure will be carried out as quickly as
possible and disembarkation will commence as soon as clearance is given by the
quarantine officer.
Thank you for your cooperation.
6.18 TEMPUS IC DATA CONNECTION
F/J/Y
If MedLink requests crew to establish a Data Connection ensure the below announcement
is made before extending the cables:
Ladies and Gentlemen,
We are currently managing an in-flight medical situation. It is necessary to extend a cable
through the cabin to allow use of specialised medical equipment. We would like to ask for
your cooperation by remaining in your seat during this time. Should you need to move
about the cabin, please exercise caution and avoid walking on the cable.
Thank you for your understanding.
Onboard Announcements - English | v1.15 | Apr 17 Page 41
7. RAMADAN, HAJJ ANNOUNCEMENTS
7.1 AFTER LANDING
GCC destinations only
F/J/Y
Ladies and gentlemen, we would like to remind you that you have arrived into (city) in the
month of Ramadan. During this special time of year, eating, drinking and smoking in
public places is not permitted during daylight hours.
Thank you.
7.2 ANNOUNCING IFTAR TIME
F/J/Y
Ladies and gentlemen, it is now time for IFTAR. We wish our guests “Siyam Maqboul”
and “Iftar Shahee”.
7.3 ANNOUNCING IMSAK TIME
F/J/Y
Ladies and gentlemen, please note that Imsak commences in approximately (__) minutes.
Thank you.
7.4 ANNOUNCING APPROACH TO MIQAT AL IHRAM
Haj / Umrah only
F/J/Y
1st PA – Upon ETA advisory from Flight Deck crew
Ladies and gentlemen, we would like to advise you that we will be approaching “Miqat al
Ihram” in approximately (__) minutes. Thank you.
2nd PA – 30 minutes prior to approaching Miqat al Ihram
Ladies and gentlemen, we would like to advise you that will be approaching “Miqat al
Ihram” in approximately 30 minutes. Thank you.
3rd PA – 05 minutes prior to approaching Miqat al Ihram
Ladies and gentlemen, we would like to advise you that will be approaching “Miqat al
Ihram” in approximately 05 minutes. Thank you.
Page 42 Onboard Announcements - English | v1.15 | Apr 17
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