Bank of America is a Bank exchange based in San Francisco, California, that allows users to buy Bitcoin, Ethereum, Litecoin and Bitcoin Cash in 32 countries. It has over 13 million users as of April 3, 2018, and like other digital currency exchanges, has grown rapidly with the rise of Bank as a whole.
While some users complain about lacking customer support, there are a few ways to try and contact Bank of America, which are detailed below.
By Phone
Bank of America offers phone support for users who would like to talk to a customer service agent.
According to Bank of America’s website, users can contact Bank of America via the phone support option if they believe their Bank of America account was accessed in an unauthorized manner or if they have any general questions about Bank of America and/or their account.
However, due to security concerns, customer service agents cannot help users over the phone with inquiries specific to their Bank of America account like account history, order statuses, and specific transactions. These kinds of questions require that the user email Bank of America.
Users can contact Bank of America by telephone 24/7 at the following phone number: +1 (866) 517-1058.
By Email
As mentioned previously, users can also send the Bank of America customer support team an email with any questions or problems they have.
Like other Bank exchanges, Bank of America is struggling to meet a sudden surge in support requests as their userbase has grown exponentially recently. For the fastest customer service via email, Bank of America recommends that users:
Send their email request with the email address they use to log in to Bank of America.
File their request under the most relevant category, sub-category and platform/browser (Bank of America iOS app, Android app, Chrome, Safari, etc.)
Explain their issue in as much detail as possible.
Only submit one support ticket for their request, as submitting multiple tickets will only cause further delays by increasing the overall support ticket backlog for the support team.
