เสร็จแล้วเล่มภาษาอังกฤษ

A Study of Satisfaction with Respect for the Flag of Students in Diploma Level 2/1,
Department of Logistics and Supply Chain Bueng Phra Commercial College, Phitsanulok,

Semester 1, Academic Year 2020

Prepared by
Miss Massaya jongmisat 6232010027
Miss Sukanya Rotnuan 6232010038
Miss. Thipphawan Phangkrathok 6232010017

Offer
Mr.suwatchai chaweesak
This research study is part of the English Program.
Higher Diploma, Year 2, Room 3 in Accounting
Bueng Phra Commercial College, Phitsanulok
Semester 1, Academic Year 2020

Preface

Project on the study of satisfaction to line up, respect the flag of the students in
Diploma in Year 2/1, Department of Logistics and Supply Chain Bueng Phra Commercial College,
Phitsanulok, Semester 1, academic year 2020, to study satisfaction of diploma students Higher
Profession Year 2/1

Logistics and Supply Chain Department, and to create the self-responsibility of 2nd year
Diploma students, Logistics and Supply Chain Department

Acknowledgment

Project A Study of Satisfaction with Respect for the National Flag of Students in
Diploma Level 2/1, Department of Logistics and Supply Chain Bueng Phra Phitsanulok
Commercial College, Semester 1, Academic Year 2020, cannot be achieved without assistance
from the following persons: Mr. Tritip Kiewsod, Activity Supervisor and Teacher of the Logistics
and Supply Chain Department. Additional that gives advice to help you resolve problems
related to the project.

Thanks to the students of the Department of Logistics and Supply Chain. For
cooperation in conducting a study project on the satisfaction of lining up to honor the flag of
diploma students in year 2/1 And finally, I would like to thank my friends in Vocational
Certificate 2/3 who have always encouraged them. The project team would like to thank you
for your involvement at this opportunity.

Producer
Ms. Musaya Jongmeesat and team

Chapter 1
Introduction

The origin and importance of the problem

In a society that has developed in all areas Both in terms of wealthy, social, political,
these developments Need to live Several factors support each other. But the key development
factor is to rely on quality human resources. Must have qualities in both physical and mental
strength Conscious, knowledgeable, capable, patient, diligent, indomitable in hardship Face
problems and obstacles with determination These features Need to be cast Melt into the
person in the form of the word "Self-discipline"

Self-discipline is a culture of society that everyone has to practice because teachers
should create it for children in the early childhood. Because if a child has self-discipline at a
young age, it will make the child coexist with happiness. This self discipline is One virtue that
everyone should establish for regulating their own behavior. Making people achieve their goals
of life Experience happiness and prosperity in life Therefore, discipline controls one's behavior
to be in a wholesome way and experience Success in life Therefore, the training must be taken
seriously Children are the most important human resource of If the country is not prepared to
develop children as a good resource Developing a country may not be fully feasible. It can be
seen that self-discipline is a trait that needs to be instilled in the youth. When young people
are self-disciplined and self-disciplined To society, as a result, there will be discipline towards
the country as a whole, which makes the country more advanced.

The researcher saw the importance, especially the discipline behavior in line. Notice that
the diploma students Senior Profession Year 2/1 Logistics and Supply Chain Department
Phitsanulok Commercial College Lack of discipline in lining up, respect for national anthems,
and following rules and discipline in lining up. Therefore, the researcher is interested and leads
to learn and express in a more nuanced way. Therefore, this research was conducted.

Purpose used in the study / Objectives
1. To study the lineup of diploma students Senior Profession Year 2/1 Logistics
DepartmentAnd supply chain Bueng Phra Commercial College, Phitsanulok
2. To study the satisfaction of Diploma students in Year 2/1, Logistics and Supply Chain
Department Bueng Phra Commercial College, Phitsanulok

Study variables
Early variant Diploma students, Year 2/1 Department of Logistics and Supply Chain Bueng
Phra Commercial College, Phitsanulok
Dependent variable Satisfaction with lining up to respect the national flag

Terminology definition

Line up means the activity of honoring the flag, religion, and king from 07.55 am - 08.30

Research scope

1. Population and Sample

1.1 The population used in this research was students. Bueng Phra Commercial College,
Phitsanulok

1.2 The sample group was 24 students with Diploma in Year 2/1, Logistics and Supply
Chain Department.

2. Duration
From 28 September 2020 - 23 October 2020

3. Expected benefits

To make Bueng Phra Bueng Phra Phitsanulok Commercial College aware of the reasons
and factors in the students not lining up to respect the flag To improve the weaknesses To
maintain the standard of line up

Chapter 2
Related documents

In research studies on ... study satisfaction of diploma students2nd year, Logistics
and Supply Chain Department The researcher has studied documents and related
research results for research purposes as follows

1. Concepts / theories related to research.
2. Related research

1. Concepts / theories related to research.

Definition of Satisfaction
Many knowledgeable people have mentioned theories related to satisfaction as follows.

Kochakorn Pao Suwan and the team (2007) have mentioned the meaning of
satisfaction Submissions that should meet the requirements. Satisfaction is a product of
another form of expression of a person's attitude. Which is a biased feeling of our
human experience, which may be more or less And is the feeling of something This is
going to be both positive and negative. But when you get that Can meet the needs Or
to achieve the goal Will create a positive feeling It's a very satisfying feeling. But on the
other hand If it creates a feeling of disappointment Will cause negative feelings Is a
feeling of dissatisfaction

Uthaiipan Sudjai (2545) said satisfaction that It is a feeling of love, pleasure, and
willingness. Or having a good attitude of a person towards something Satisfaction arises
when it comes to meeting both material and psychological needs. Satisfaction is about a

person's emotions and perceptions as a result of stimuli and incentives. It may be in a
valuation. That feelings or attitude towards Those things Is negative or positive

From the opinion of the scholars, it can be concluded that satisfaction is an abstract
attitude. Unable to see the shape It's a personal feeling that is happy when it comes to
reciprocation. Their needs for the things that are missing And it is what determines the behavior
in a person's expression that affects their choice to act.
In that activity, satisfaction brings comfort. Or fulfilling desires brings happiness Including various
related environments As a factor to create satisfaction or dissatisfaction

The importan
From the study, it was found that the importance of satisfaction was as follows:ce of

satisfaction

Pawadee Dulayachinda (1997, pp. 530-531) discussed the importance of satisfaction.

In performing the tasks as follows

1. Work satisfaction enhances the quality of life. At the same time, work life has to be
of quality. Operational satisfaction thus enhancing quality

2. Operational satisfaction helps prevent job separation, that is, in work, interpersonal
conflicts are always possible. It is the happiness of the person who results from
the performance. And get the return is The result is the satisfaction that gives the
person a feeling of enthusiasm. Are committed to work

Saroj occult sombat (2000, p. 15) Satisfaction is one of the important factors that helps
Success Especially if it is a service-related job. In addition to the management to perform For
the users to use the service to be satisfied as well Because the progress of service work has the
first important factor that is an indicator of The number of people who come to use the service
A smart service provider deserves to be studied. To deepen the factors and elements Which
resulted in satisfaction for both operators and service users To provide a guideline for
organizational management for efficiency and maximum benefit.

So it can be concluded that Satisfaction is important to a person. To work and work is one of
the most important things to a person, including being happy, motivating and encouraging. Have
confidence in oneself and others The second is important to the work, including the success of
the work. Resulting in cooperation and cooperation in the performance of the work system And
the third Important to the agency, including making the agency Has a good atmosphere Make
the agency have a good image And make the agency have love, unity and strength That drives
the organization to progress

2.Related concepts and theories

Ketsorn Saengchan (2011, page 19 - 20) from the study of the theory about the satisfaction.
Expectation of use Medical services can conclude that Most of them focus on their services. A
medical facility that will meet the needs of medical patients to be very satisfied. Most will focus
on 3 areas as follows

1. Service

2. Service behavior

3. Ease of Access to Services

Charas Phochan (2010, p. 17) described satisfaction as a person's feelings towards
Entities, which can be positive, neutral, or negative feelings.These feelings affect performance. In
performing their duties, namely If the feeling is inclined in a positive way Performance will be
highly effective. But if the feeling is inclined to negatively, the performance of duty will be poor.

Wirunphan Devi (1999, page 111) has given the meaning of satisfaction. Refers to the
feeling Within the human mind, it is not the same, it is up to the individual to expect one thing.
High satisfaction is expected or intentionally performed and is met with great satisfaction, but
on the other hand, it can be extremely disappointed or dissatisfied when the expected
response is not received. Depending on what they intend to have more or less.

Saroj occult Sombat (1991, p. 18, cited in Prakan Kongkaew, 2003, p. 17) Satisfaction is
one of the key factors in making the work successful. Especially If it is a service-related work In
addition to the management to ensure the workforce satisfaction. In work then It is still
necessary to take action that will satisfy the user because
Service advancement is one of the most important factors in determining the number of users
of the service, so a wise management should be able to in-depth study the various factors and
elements that will lead to the success of the service. Satisfaction Both workers and users of the
service

Chapter 3
Research method

Research studies on the satisfaction of lining up to respect the flag Researchers have carried out
research steps as follows.
3.1 Research plan

This research is action research, which is research in conjunction with actual practice.
Intended to

1. To study the lineup of diploma students Senior Profession Year 2/1 Logistics Department
And supply chain Bueng Phra Commercial College, Phitsanulok

2. To study the satisfaction of Diploma students in Year 2/1, Logistics and Supply Chain
Department Bueng Phra Commercial College, Phitsanulok

3.2 Population and Sample
The population of this research is the 2nd year Diploma students in the Logistics and

Supply Chain Department. Bueng Phra Phitsanulok Commercial College, 24 people

3.3 Research Tools and Instrument Quality Inspection
Building tools for conducting research, research, studies on the satisfaction of lining up

to respect the flag. The assessor performs the following steps:

1. Study concepts, principles and relevant research on the assessment of satisfaction
studies. To be used as a guideline for questionnaire construction and development of
questionnaires to be comprehensive according to the research content.

2. Study research-based assessment models and apply them to tool construction.
3. Bring the draft assessment that you have created to 3 experts:
1) Mr. Suwat Chaichaweesak, Advisor
2) Mr. Tritip Kiewsod, Activity Supervisor
3) Ms. Alpha Restauro Foreign Teacher

To check and modify the content to ensure the content validity. Language suitability
Clarity of question 4. Improve the assessment as suggested by experts and use the assessment
to collect satisfaction study data as follows:
Part 1 Student General Information Record Form
Part 2 Student satisfaction
Part 3 other suggestions
3.4 Data Collection

Data were collected from questionnaires on the satisfaction of the national anthem.
Total 24 sets
3.5 data analysis

In data analysis The assessors performed by using a computer program, SPSS For
Window, classified by questionnaire as follows.

Part 1 General information Analysis of each item's frequency By finding the average
percentage (Percentage)

Part 2: Analysis of Mean and Standard Devition.
Interpretation of the data by comparing the mean obtained with the following criteria:
The mean was between 4.51 - 5.00. The satisfaction on that topic was the most.
The mean was between 3.51 - 4.50. The satisfaction in that topic was high.
The mean was between 2.51 - 3.50. Satisfaction in that topic was moderate.
The mean was between 1.51 - 2.50. Satisfaction on that topic was low.
Average between 1.00 - 1.50. The satisfaction on that topic is the least.
3.6 Statistics used in data analysis
Basic statistics are:
1. Percentage using the following formula:

P = F 100

n

P = Where P represents percent
F = represents the frequency you want to translate into percent.
N = represents the total number of frequencies

2. Average

X =X

N

When
X = Average score

 X = The sum of all points in the group

N = represents the total number of frequencies

3. Standard deviation

S.D. = N  x2 − ( x)2

N (N −1)

S.D. = Standard deviation
X = Score each respondent

 x2 = The sum of respondents squared.

N = Total number of respondents

Chapter 4
Research results

Research on making Yanang leafy herbs salad with data collected according to the
research process. According to the CIPP model, it is divided into 3 parts

Part 1 Analysis of Personal Information of Respondents
Part 2 Consumer Satisfaction Assessment Form
Part 3 other suggestions
Part 1 Analysis of Personal Data of Respondents
Table 4.1 Number of students' percentage by gender

Personal information Number (people) Percentage
Assessor

1. Gender 10 41.67

1.1 male 14 58.33

1.2 female

24 100.00

From Table 4.1, it was found that 10 respondents classified as male, mean 41.67 percent,

female 14, representing 58.33 percent.

Table 4.2 Number of teachers, teachers and students by ag

Personal information Number (people) Percentage
Assessor

1.Age - -
1.1 Under 20 years 24 100.00
1.2 20 - 25 years

24 100.00
From Table 4.2, it was found that 0 respondents classified by age under 20 years, mean
00.00%, aged 20-25 years, 30 people representing 100% mean.

Table 4.3 Number of percentages of teachers and students Classified by occupation

Personal information Number (people) Percentage
Respondent 24 100.00

1. Occupation
1.1 Student

24 100.00

From Table 4.3, it was found that respondents classified by Occupation: 24 students, average
100.00 percent Part 2 The Student Satisfaction Assessment Form for the Lineup of Respect the
National Flag Table 4.4, Student Satisfaction Assessment Questionnaire for Line Lineup, Respect
N = 80 National Flag

Table 4.4, Student Satisfaction Assessment Questionnaire for Line Lineup,
Respect N = 80 National Flag

list Mean (X) Deviation Satisfaction
1. More patriotic 4.80 (S.D.) The most
0.40

2. Venue for honoring the national flag 4.68 0.73 The most

3. The time spent in performing national anthem 4.54 0.65 The most
respect activities is appropriate.

4. Public relations news in front of the flagpole of 4.64 0.64 The most
the teachers

5. He participated in lining up to respect the 4.49 0.69 very
national flag.

Total 4.80 0.69 The most

From Table 4.4, it was found that the respondents of the student satisfaction assessment
towards the lineup, respect for the national flag, had opinions on the satisfaction assessment
topics. On average, it was the highest (4.80 ± 0.69).

When classified according to the CIPP model assessment, satisfaction can be sorted in
descending order as follows:

1. More patriotic (= 4.80)

2. Venue for honoring the national flag (= 4.68)

3. Public relations news in front of the flagpole of the teachers (= 4.64)
4.The time spent in performing the activities of honoring the national flag is appropriate (= 4.54).
5. You have participated in lining up to respect the national flag (= 4.49)
Part 3 other suggestions

without

Chapter 5

Summary, Discussion and Suggestions

From the research study on the satisfaction of respect for the national flag The objective
is 1. To study the lineup of diploma students. Senior Profession Year 2/1 Logistics and Supply
Chain Department Bueng Phra Commercial College of Phitsanulok 2. To study the satisfaction of
the 2nd year Diploma students in Logistics and Supply Chain Department. Bueng Phra
Commercial College, Phitsanulok The research process and research results can be summarized
as follows.

Research model
This research is action research, which is research in conjunction with actual practice. By
asking for the satisfaction of Diploma students Senior Profession Year 2/1 Logistics and Supply
Chain Department Bueng Phra Commercial College, Phitsanulok
Methods for collecting information
The questionnaire was used to collect data from the sample group. By collecting data
from students, it takes about 1 month to collect data.

Evaluation results
Research findings
1. population
The population of this research is diploma students. Senior Profession Year 2/1 Logistics

and Supply Chain Department Bueng Phra Phitsanulok Commercial College, 24 people

2. Sample

The sample group was students, diploma students. Senior Profession Year 2/1 Logistics
and Supply Chain Department Bueng Phra Commercial College, Phitsanulok Selected by a
random sampling of 24 people to study the satisfaction of respect for the flag.

Evaluation results

Part 1 Personal information of respondents Found that the respondents in this time
There were 10 males, representing an average of 41.67 percent, female numbers 14,
representing an average of 58.33 percent, classified by age under 20 years, 0 people
representing an average of 00.00 percent, aged 20-25 years, totaling 24 people. Representing
an average of 100.00 percent, classified by 24 students, representing an average of 100.00

percent, respectively.

Part 2, the Student Satisfaction Evaluation Form for lining up to respect the national flag

When classified according to the CIPP model assessment, satisfaction can be sorted in
descending order as follows:

1. More patriotic Mean 4.80

2. Venue for honoring the national flag Mean 4.68

3. Public relations news in front of the flagpole of the teachers Mean 4.64

4. The time spent in performing the activities of honoring the national flag is appropriate

Mean 4.54

5. You have participated in lining up to respect the national flag Mean 4.49

Discuss assessment results

According to the study, it was found that the majority of the students were more
patriotic, and the results showed that the respondents were satisfied with respect for the flag.

The mean was the highest (4.80 ± 0.40), followed by Venue for honoring the national flag The

average was at the highest level (4.68 ± 0.73) and the news publicity in front of the teachers'
flags. The average was the highest (4.64 ± 0.64), respectively. Based on the overall satisfaction
assessment results, users were satisfied with the national flag line-up. The overall average was
the highest (4.80 ± 0.69).

Suggestion

Without

bibliography

Duangduen Phanthumnavin. 2017. (online). : Research on promoting behavior, discipline in
line to respect the national flag file:///C:/Users/Admin/Downloads.pdf Access
Date 20 September 2020

Annex