coast line (5)

PALAMZ NOVEMBER
2019
The world's best Business Management magazine
ISSUE NO. 1
MYR 9.99

HERE COMES, TRAIN
IMR SUBJECT FBM STUDENTS

A different content returns ! in the faculty of business

ALL YOU
NEED TO KNOW 

Record,managemnt, experience
and skill

THE
MANAGEMENT

AINA BALQIS BINTI IMR
ANUAR NOVEMBER 2019

2019348365 ISSUE NO. 1

AIMAN MUHAIMIN
BIN MOHD FAZIL

2019720063

NUR HUSNINA BINTI
LOKMAN

2019350447

NUR SHAF  IKA BINTI
MARZUKI

2019527737

MUHAMMAD ZIKRY
HELMI BIN JEFNI
2019582351

CONTENTS

TITLE 02
14
Contextual Information 26
Articles Review 37
Reflection
National Policy & International
Policy

Glossary 45
References 46
47
Others

CONTEXTUAL
INFORMATION

FBM MAGAZINE
FEATURED

Faculty Background
Course information

Biodata

PAGE 2

Faculty of
Business and
Management

In 1965 Diploma in Business Studies (DBS) and the Diploma
in Banking (DIB), course are set and conducted
internally by the College.The Advanced Diploma
Business Administration in Transport and professional
courses such as the Chartered Institute of Transport
(CIT,UK), the Chartered Institute of Marketing(CIM) and
Chartered Institute of Insurance been introduced in 1967.
As in 1972 Programme for Executive Development (PED)
an innovative programme for working executives was
initiated to help tackle the rising rate of unemployment
among bumiputera graduates with no business
background.

In the same year the Faculty introduced the Off Campus
Diploma in Business Studies programme to those keen on
improving their qualifications without taking leave from
their work. As in 1975 A "twinning programme" with Ohio
University, USA leading to the Bachelor in Business
Administration was offered to enable Diploma graduates
from the Faculty Business to pursue their studies at the
degree level in Shah Alam.

One of the most famous and breathtaking locations to visit
in Barcelona the most famous building in the entire city
and its landmark, La Sagrada Familia. Although
incomplete, the church is a UNESCO World Heritage Site,
and in November 2010 was consecrated and proclaimed a
minor basilica by Pope Benedict XVI.

LANGUAGE
Spanish is spoken almost universally in Barcelona, but the
Catalan language has also made a comeback due to
intensive efforts in the school systems in recent years.
Catalan is understood by 95% of residents, spoken by 72%
and written by 53%.

PAGE 3

BACHELOR OF Words Sven Bannuscher
BUSINESS Photography Svenler
ADMINISTRATION Styling Madi Ross
(HONS.) HUMAN
RESOURCE PAGE 4
MANAGEMENT

In managing today’s human resource
problems, organizations must rely on
professional human resource staff. The
management of people is interesting and
challenging. Human resource managers
are expected not only to formulate but
implement policies. The Faculty of
Business Management, UiTM offers the
programme of Bachelor of Business
Administration (Hons.) Human Resource
Management to answer to this need. This
programme is designed to produce
graduates equipped with the necessary
broad–based and specialized knowledge
and skills in Human Resource
Management to become human resource
professionals in an international
environment.Among the courses offered
are Strategic Management, Human
Resource Development, Performance
Management, Compensation
Management, Industrial Relations,
Employment Law and Current Issues in
HRM. Since this programme emphasizes
skills in Human Resource Management,
the students are also trained in Computer
Applications, Public Speaking and
Interviewing and they are required to
undergo practicum in related
organizations.Graduates will be able to fill
job vacancies at executive level in any
Human Resource Department in any
organization.

BACHELOR OF PAGE 5
BUSINESS
ADMINISTRATION
(HONS.)
INTERNATIONAL
BUSINESS

The Bachelor of Business Administration
(Hons.) International Business is a three–
year programme offered by The Faculty
of Business Management, UiTM, designed
for students who are interested to
venture into the field of international
business. The programme equips
students with a diverse range of
knowledge on how industries and
government operate in the global
marketplace, as well as practical skills to
prepare graduates for the demands of
tomorrow’s business world.Graduates can
expect to find employment at
multinational corporations, at home and
abroad, in the field of international trade,
global marketing, business management
and business consultancy.
'In an ever-changing global business and
economic environment, studying
business from an international
perspective is vital for graduates who are
ambitious to work across international
boundaries and cultures. In a nutshell,
students need to develop a global
perspective in order to be successful in
business. Studying international business
allows you to see how globalisation has
brought about an increasing
'connectedness' of businesses, markets,
people and information across countries.

PAGE 6

PROFILE  |   NOVEMBER 2019

Biodata

Aiman
Muhaimin

Aiman Muhaimin is the name that my parents gave me. Hence “After asking Allah to
the being that i am today. Being grown up in Semenyih, guide you to the
Selangor my childhood was the best, it is all because of my
supportive parents. straight path, don’t
just stand there …
Started my school at Sekolah Kebangsaan Kajang Utama, and start walking!”
then proceed to Sekolah Menengah Kebangsaan Engku Husain
which teaches many things because it was a boarding school. – Albaz Poetry-
Started from my experience from boarding school i learned the
importance of knowledge in life.

After my SPM, with a flying colours result i was offered to go to
UiTM Pahang Raub, which was the best in facility in my opinion.
Two years and a half of my diploma years was full with new
experience, meeting new people, learning the hard work to
strive and survive in the new university environment. Finally, i
am now at UiTM Puncak Alam, doing my degree in International
Business, i do hope that my degree life will be just as beautiful
and fun like my previous moments in life. The most important
thing in life is that we have to always be connected to the
almighty God. Because the real hope is on God.

PAGE 7

PAGE 8

PAGE 9

PAGE 7 YOUTH
MAGAZINE

AINA BALQIS

ABOUT ME

My name is Aina Balqis binti Anuar. I After I finished my SPM, I get
am 22 years old and my birthday at offer to continue my studies in
5 December, 1997. I was born in Politeknik Sultan Salahuddin
Sungai Petani, Kedah and has been Abdul Aziz Shah, Shah Alamin
staying in Kuala Lumpur since 2010. the course of Diploma Insurance.
In primary school, I studies in I currently study in UiTM Puncak
Sekolah Kebangsaan Saujana Utama Alam for degree. I choose Human
and continue my studies in Sekolah Resource Management for my
Menengah Kebangsaan Saujana degree.
Utama until I finished my SPM.

My hobby is I like to read a novel and "Don't let the fear
playing games. My favourite food is
western food such as spaghetti and of losing be greater
chicken chop.
than the

excitement of PAGE 10

winning"

NUR
SHAFIKA "There are no secrets
to success. It is the
ABOUT ME.
result of preparation,
Hi and assalamualaikum, my name is Nur Shafika binti Marzuki but all of my hard work, and
clique called me as “Ika”. I was born on 8 June 1996 in Kuala Lumpur, that’s
mean in 2019, my age is 23 years old. For now, im staying at Cheras Kuala learning from failure.". 
Lumpur with my beloved family. My learning journey started from when I was
entered to primary school at SK Jalan Peel nearby my house for 6 years. After PAGE 11
that, I study for my secondary school at SMK Convent Peel Road as a science
stream student. After I finished my SPM, I got offered to continue my studies
in Ungku Omar Polytechnic for Diploma in Business studies for 3 years. Now, I
am in UiTM Puncak Alam doing my degree in Human Resource Management,
and I will finished my studies in 1 and half year.

Nur Husnina

ABOUT ME

I am Nur Husnina Binti Lokman. Now, I am 22 years old and

my birthday at 19 December. Next, I was born in Ampang,

Selangor and been stay in Kuala Lumpur when I was I child.

"rIefsuylotus, fyoocuuswoinllIn primary school, I studies in Sekolah Kebangsaan Taman

Koperasi Polis and continue my studies in Sekolah

never change. IfMenengah Kebangsaan Batu Muda until I finished my SPM.
chanygoue, fyoocuuswoinllAfter I finished my SPM, I get offer to continue my studies in
get results"Kolej Poly-Tech Mara Kota Bharu, Kelantan in the course of

Diploma Early Childhood Education.

Now, I continue my studies in UiTM Puncak Alam for PAGE 12

degree. I choose Human Resource Management for my

degree.
Sunset S E P T E M B E R 2 0 1 9

PAGE 13

BT TIMES REVIEWERS

ARTICLE
REVIEW

Articles that will inspire you

PAGE 14

NOVEMBER
2019

ARTICLE REVIEW

REVIEWED BY : AIMAN MUHAIMIN BIN MOHD FAZIL
(2019720063)

ANALYSIS THE EFFECT OF SERVICE QUALITY,
CUSTOMERS VALUE,

CUSTOMER SATISFACTION AND CUSTOMER
TRUST ON CORPORATE IMAGE

Customer service quality is an important part of a organization. Being able to
give customer a good quality service will give many benefit to the organization. In this
article it shows how a quality service to customer will impact customer trust,
customer satisfaction to the organization. The first thing that the article tells is that
customer trust is a key factor for the creation of a relationship between providers and
users of services and products, if one party believes the other party, it will lead to
positive behavior towards the next relationship. Better relationship with customer
means that they will come again to do business with the organization.

Other than that, the article states that the quality of the service itself is important. It
states that the quality of service and value of the service has a direct and significant
impact on customer satisfaction. The value of the service is the overall perception of
the customer based on the perception received and what has been given. The article
also give a quality that a service need to have which is Reliability, the ability to deliver
services reliably and accurately. Responsiveness, the ability to be able to help
customers and provide services quickly. Assurance, the ability to provide services with
reliable, free from danger, polite and skillful. Empathy, the ability to provide the
service as a communicative, give personal approach and understanding of customer
needs and Tangibles, the condition of the physical facilities surrounding the delivery
of services.

The article also touch on the corporate image by the customer. The company's image

is constructed by what the customer received from previous experiences and

functional quality that is the way how the service provided to customers. Customers

who perceive a company with a good image would be forced to buy products from

the company. The article show that customer not only are buying product but also the

attitude of the company. A company that have a good relationship and image to

customer will have a better customer service quality. PAGE 15

NOVEMBER
2019

Finally, the article mentions about customer satisfaction. Customer satisfaction
has been seen as a basic determinant of long-term consumer behavior and
marketing study area has become increasingly attracted the attention of researchers.
Customer satisfaction also seen as a central point for assessing past performance
and predict future financial performance and as a matter of urgency to change the
old way of doing business and finding ways to acquire and retain customers.

When Service Quality is well received and perceived. Customer will leave a good
impression for the company. Customers feel satisfied if the quality of service received
and perceived in line with expectations and desires. Good service quality gives good
value for the customer in accordance with the sacrifices it has made customers such
as cost, time, energy and thoughts. Customers today expect and want a higher
quality of service and will give high appreciation of the product / service of the quality
of services provided.

My recommendation is that every organization and company should have all
the element of a successful customer service quality which is customer trust,
customer satisfaction , corporate image of the organization and the quality of the
service, this is all to ensure that the best customer service quality can be achieved in
a organization.

IOSR Journal of Business and Management (IOSR-JBM)
e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 19, Issue 6. Ver. I (June 2017), PP 38-46

www.iosrjournals.org

Analysis the Effect of Service Quality, Customers Value,Customer Satisfaction and Customer Trust on Corporate
Image

Helwen Heri
Universitas Lancang Kuning, Pekanbaru, Riau, Indonesia

http://www.iosrjournals.org/iosr-jbm/papers/Vol19-issue6/Version-1/F1906013846.pdf

PAGE 16

ARTICLE REVIEW REVIEW

ARTICLE REVIEW

REVIEWED BY : MUHAMMAD ZIKRY HELMI BIN JEFNI
(2019582351)

FACTORS THAT COULD LEAD TO IMPROVE
CUSTOMER

SERVICE IN BUSINESS ORGANIZATION

The customer service department is an essential part of an organization that relates to
the customers on behalf of the organization. The customer service is the branch of a
business organization that communicates with customers on behalf of the
organization. This department is very important to the success of an organization. The
aim of customer service is to ensure customer satisfaction. Without this guarantee, it
would be difficult for a company to
make profits.

The subject of this article is to review about telecommunication in Pakistan. This
communication has brought Pakistan telecommunication sector into a new era of
growth and progress that had a great impact on its subscribers who became more
sensitive about the service quality, pricing and switching barriers. Researches show that
various factors impart in creating the awareness, satisfaction, loyalty toward brands of
any kind but sometimes customers themselves are unaware of the reasons for the
brand preferences. Satisfaction of customer is determined by his evaluation of service
provided by a brand. The study of shows that when the customers, do not get their
complaints considered properly, they start looking for other brands. Sometimes,
telecom service providers take considerably longer time to resolve the problems like
network coverage or call quality, the customers do not wait for long and hence they
lose satisfaction with that particular brand.Furthermore, the friendly attitude and
courteous behavior of the service workers at service firms leaves a positive impression
on the customer which lead towards customer satisfaction.It was also found that the
customers get satisfied to a brand more if they get all the needed services accumulated
in that very brand.

PAGE 17

ARTICLE REVIEW REVIEW

The second study shows is the price. Price is the amount of money charged for a product or service, or
the sum of the values that customers exchange for the benefits of having or using the product or
service. Price fairness is a very important issue that leads toward satisfaction. Charging fair price helps
to develop customer satisfaction and loyalty. Research has shown that customer’s decision to accept
particular price has a direct bearing at satisfaction level and loyalty and indirectly. In another study, it
was concluded that customer satisfaction is directly influenced by price perceptions while indirectly
through the perception of price fairness. The price fairness itself and the way it is fixed and offered
have a great impact on satisfaction. Telecommunication services are like undifferentiated products
therefore, customers are not price sensitive all the times and sometimes brand loyalty takes part in
brand preferences. This is the reason some consumers are retained with old monopolists.

Recommendation Article

To provide excellent customer service, you first need understand their needs, experiences, and pain
points. For these, you need to ensure that you provide your customers multiple ways to share their
feedback. You can do this through telephone surveys or a feedback
form sent via email. Other than surveys, you can also establish a complaint system, which will better
enable your customers to raise their issues. This will let you know all about their good, bad, and ugly
experiences when interacting with your brand. Through this, you gain real insights into what you're
doing well, and which areas require improvement. Connecting with your customers to gather
feedback also has another important benefit - it makes them feel that you value them, and are willing
to resolve their issues. This can help to establish trust, and may even prevent them from sharing their
concerns or negative comments on social media. You should also seek to recognize the efforts of your
customer service teams who deliver high levels of customer experience and satisfaction. You can
reward your top performers with incentives or gifts - this will encourage and motivate your employees
to achieve your customer service goals. Even if your customer reviews are good, there’s no such thing
as over-delivering in customer service - there is always scope for improvement. You should
consistently focus on improving your customer service standards. Great customer service can help you
build trust, improve brand awareness, gain customer loyalty, drive sales, and attract new customers
through valuable recommendations. Keeping your customers happy is more important for your
business than anything else. Make sure you deliver 100% customer satisfaction both offline and online.

PAGE 18

Article Review

Reviewed by : Aina Balqis binti Anuar
(2019348365)

Electronic Records Management: The Development
of A Model of Education and Training for Record
Keepers

In my opinion, their development of model of education and training should implemented
to record keepers because the education related to electronic records management
insufficient enough for them. With the training, the staff will be knowledgeable and
confident in their role, this allows management’s ability to transfer that confidence to
higher authorities knowing that staff are being trained correctly. Besides that, having
proper training can helps record keepers to do the job better and saves time by searching
the information needed easily.

In the article mentioned that the administrators and IT personnel believed ERM did not
constitute their core responsibility. Therefore, they did not feel compelled to attend any
educational programs in ERM. They suggested a general awareness training program
would serve them well enough. In my opinion based on the article above is if
administrators and IT personnel keep not concern about ERM, they might not efficient in
handle the records. This is the reason the development of training should be implemented.

In the article stated that even though the administrators and the IT personnel argued in
their respective focus group discussions that they did not need accredited education, in the
last focus group discussions, however, they acknowledged this need. They suggested that
the new recruits (administrators and IT personnel) in the civil service should be provided
with accredited education. I'm not really agree with the statement above because not only
new recruits but there is also old worker unsure whether they are doing the right job or
not.

PAGE 19

Recommendation Article
I recommend that this artcile should include what types of education or training they wished
to do with specific details because in this article they only explained different types of record
keepers. Besides that, not only types of education or training but they have to explained
further why they want to what kind of approach they want to use to educate these record
keepers include new recruits in information technoloy or records management.

PAGE 20

ARTICLE REVIEW

REVIEWED BY : NUR SHAFIKA BINTI MARZUKI
(2019527737)

DEVELOPMENT OF ELECTRONIC DOCUMENT MANAGEMENT SYSTEM:
ADVANTAGE AND EFFICIENCY.

Electronic document management system (EDMS) is the result that enables

the organizations to spend less and earn more. To determine the efficiency

is considered as the result of activity achieved by the cost of achieving it.

The author said to build the efficiency in of the organizations there is two

ways by reducing the cost and / or increasing the results. The subject of

this article is to review on the advantages of electronic document

management systems. This means, the organizations will get more benefit

if they apply the electronic document management system in their

organizations. The author stated that, implementing the EDMS is important

to structuring and systematization of existing information and also as well

for a successful business organization.

 

Then, the author also has stated the general principles of the EDMS

creation. This is because EDMS-based direct interaction with people that

aim for companies operating in the field of trades, services, housing and

public utilities and public services, special equipment. In this case, the

author has discuss all the things about the creation such as the main

purposes worked out by system if document management, the problem ms

and solution in EDMS implementation, external electronic documents

management, globally distributed information system and the lifecycle of

the document.
Lastly, the author also discussed on development of ECD on concrete

enterprises. This is include the tools and development environment,

example of the EDMS in the service of housing and household services and

example of the EDMS in the field of trade. the author has used the graph

and picture term to discuss the topic and provide with the explanations.

 

This article possesses of the benefit of EDMS, in the other words EDMS

provides significant economic benefit to the enterprise, but its quantitative

assessment is a complicated process. This is because the author stated

that it have to consider many factors. A researcher suggest that to be

important to choose the right system and not to compromise on the

implementation process. This article will give a benchmark to the

organization member and then give idea on how to improve they EDMS

system in their organizations.

 

From the articles, the language use is simple and easy to understand. The

data collection been reviewed that the author managed to present

statistical and discuss with good explanations. The articles was successfully

delivered to the readers with easy language and words and the information

that given was useful. PAGE 21

Recommendation article
I recommend reading Development of Electronic Document Management System: Advantage and
Efficiency with an open mind. Do your research on mysticism as supplemental reading before
investigating this article to create a feisty debate with friends or even with yourself through inquiry. If
you want your held beliefs to be challenged and/or changed, this article can definitely can
offer this.

PAGE 22

ARTICLE REVIEW

REVIEWED BY : NUR HUSNINA BINTI LOKMAN
( 2019350447)

SERVICE INFUSION IN MANUFACTURING
INDUSTRIES

While manufacturing operations may not be more complex than other businesses,
their management deals with the production of physical items that incorporate
costly materials and labor and that consumers use on a continuous basis. When
management of manufacturing is not effective, it can result in inferior quality,
defects and safety issues in the products. Poor manufacturing management not
only affects profitability but can place the survival of the company in question.
Managing the supply chain of a manufacturing business affects the costs and
quality of products. Management evaluates different supply chain configurations,
favoring local distribution centers where it is more cost-effective. Rapidly changing
conditions require management that can adapt quickly and make critical
adjustments, such as centralizing manufacturing when production of larger
volumes is more efficient, and moving manufacturing close to markets when
smaller.

If the strategy is to supply niche markets, it have to manufacture products having
unique characteristics that appeal to the target market segments. Manufacturing
management has to understand the implications of the company's marketing
strategy for the manufacturing operations and implement corresponding policies
and procedures. Managers often have to make technical decisions that deal with
complex manufacturing systems. Though they can rely on engineering staff for in-
depth knowledge, technically oriented managers make more effective decisions in
such environments. In addition to acquiring the appropriate technical knowledge,
manufacturing managers have to make sure their technical staff has the level of
training required to evaluate and operate the technology management is
considering for implementation.

PAGE 23

Recommendation Article
The performed study is cross-sectional, and describes the case firm’s current
situation rather than evaluating the efforts over time. Future researchers are
therefore encouraged to perform a similar study at a later point in time, or a
longitudinal study, in order to document the development of service sales
efforts at the case company Another potential area for future research could be
the performance of a quantitative study of the subject, where the sales force
of one or several industrial firms are evaluated in order to determine personal
traits which are beneficial in a service sales setting An area in extension of
this study which has not been studied, is determining whether customers in the
industry (i.e. operators) are prepared to accept and pay for service offerings.

PAGE 24

PAGE 25

November 2019 REFLECTION
ISSUE

PAGE 26

INTERNATIONAL BUSINESS International Business has helped me so
much in learning how to incorporate
KNOWLEDGE globalization in organization and business.
GAIN The course also helped me understand the
global markets and various regions of the
By Aiman Muhaimin world .The world's economy is increasingly
global. Studying international business
"KNOWLEDGE IS provide me with the insights into the global
IMPLEMENTATION, NOT economic and business climates.
JUST UNDERSTANDING"
Additionally, it also give me the opportunity
to learn and understand the worlds culture
that are different from variNoOuMs AcoDuI Cntr|y.2 4
Taken together, such a course of study can
be particularly beneficial for me who may be
one day work abroad. Last but not least,
Records management also thought me how
to actually manage the company in the
future.

PAGE 27

Skills

DEVELOPED SKILLS

Communication

Able to communicate and deliver
message especially in work group.

Critical Thinking

Able to give more innovative idea and
solution to a problem.

Leadership

Able to lead group and have a high
leadership qualities

Interpersonal

Able to interact and get along with
people easily.

IMR

PAGE 28

Experience

EXPERIENCE IN CARRER

Being a student and will go through a work
environment. i have been in many situations and
environment that need astrong mental and physical
ability. i have worked at catering that have a harsh
environment that need high physical ability. Other
than that, i also worked as a technician in my spare
time, fixing computers.
in my degree, i have successfully created my own
company that does renting of seminar, and does
coaching as well. This is all was from the motivation
and teaching from my lecturer that encouraged me to
do business although i am still doing my degree in
UiTM Puncak Alam. But this does not mean that you
cannot be succesful even though you are a student at
the moment.

IMR
PAGE 29

November 2019

Knowledge
Gain

A business management and administration course will
prepare you in the planning, organising and controlling of an
organisation. You will learn various theories of management,
the knowledge and understanding necessary for managing
people and functions, decision making, quality management,
international business, business relationships, small business
management, organisational direction and strategy,
organisational behaviour, operations management,
quantitative methods, and systems and resources. Retail
study will apply and evaluate the techniques and frameworks
of successful retailing, developing commercially viable
solutions that you’ ll present back to business leaders, while
working on live business issues. I found this course relevant
and applicable to business practice today by offering study
tours and guest lectures, as well as regular visits from
graduates who are now employed in the retail industry. This
will give you opportunities to engage and discuss the concepts
you have learned with people working in the retail industry,
including how they apply them in making business decisions.
Equipping you with a combination of specific retailmindustry
knowledge and essential business management skills, our
academically rigorous and practically relevant courses
provide you with a thorough education in the art and science
of retailing.

PAGE 30

SKILL SKILLS
AND
EXPERIENCE     Communication skills
-I have good
communication skill in front of audience
    Interpersonal
Skills
-A good
communication with people are the key success
for me so in UITM i am
communicate with all people.
    Computer skills
-I love to work
using computers because i think it helps my
works getting easier and very
convenience to save my time.

EXPERIENCE

I  could  just  run 
out  of  words  in terms of experience. In this
world,
everything gives you a life experience. It
depends on how you move forward with the
experience and how you do it. In UiTM they not
only does encourage you to be academically
strong but also makes a better person in life.
In UiTM my experienced being a student and
owner of business. Firstly I just want to that
is really hard focusing two things at the same
time. At first, its really difficult for me but at
the same time it teach me to be disciplined with
my life and also as a business owner you have
to sacrifice your fun with your friend in
university that’s the sacrifice I have to pay. In
my mind I have a
voice that telling me life hard for now but not
in the future. Here is my experience as student
and a business owner since 2012

ZIKRY HELMI

PAGE 31

SELF REFLECTION

KNOWLEDGE GAIN

Human resources management studies help me learned
the skills and tools that I needed to navigate the diversity of
human resources-related issues which arise. i learned
about key skills in areas such as employee recruitment,
selection, training, performance appraisal and motivation
strategies. For example, I will know how to implement
effective recruitment strategies by performing a rigorous
job analysis.

The management of business records gave me useful
knowledge about the importance on managing records
correctly according process management records. Besides
that, this subject taught me what kind of type of records
that need to keep or disposed.

SKILLS

I have learned a lot of skills that can be used in important job
including assignments. The skills that I have learned is how
to create e- magazine. I have never know how to create e-
magazine before but management of business records
subject gave me the opportunity and I finally discover new
soft skills beside of Microsoft Words, Excel and Powerpoint.
Besides that, I have learned communication skill through CSR
project. Communication is very important in
life because without good communication, there will be no
teamwork in the project. and there will be
misunderstandings and conflict..

EXPERIENCE

In Uitm, I get experience to handle some events for the certain subject.

I realized that it is not easy to handle events because there so much

procedure to follow and I have to delegate the job scope to the team

involved in the event. There are some team didn’t understand

the job scope and I had to explained to them what is action needed to

do. Besides that, I get experience to try new things which is I entered

into Taekwondo curriculum and it teaches me the importance of self

defense. It really helped me to release tension and I really enjoyed

learning self defece that can be used in life. PAGE 32

ADIMOC | 3 EGAPSELF REFLECTION

Knowledge gain :

Degree in Human Resource Management program is to enable student be able to
develop your interpersonal skills are valuable so take on positions of responsibility. You
should also embrace any chance to manage other people in a working or voluntary
work environment. For example, dealing with organisational policies and procedures,
training and coaching, observing disciplinary and grievance procedures or supervising
other people will provide an excellent insight into HR processes. This program unique
because specially designed for student that can be applied to almost any organisation
in any sector. I also learn about aspect of dealing with hiring, training, development
and general people skills.
Next, I choose to continue my studies in Human Resource because I get new
knowledge about business. This course also teach me about new technology that
can apply in Human Resource Management and its can make me be open minded
and be creative person. Then, I also learn about human resource management process
that I never know before. Other than that, this course also have assignment which I
need do some innovation that people not think about it. So, the knowledge that I
gained from this course can apply during real-life scenario and I am enjoyed studies
this course.

At this semester, I learn something new which is Record Management.
This subject teach me why record is important because record can be evidence to
use in future. Other than that, I also know about National Archives Functions.
Before this, I never know about record until I take this subject. Whatever the
course that you learn, the new knowledge and information that will get.

PAGE 33

ADIMOC | 3 EGAP SKILLS

I have learned a lot of skills while I am studying in UiTM. Firstly, I have learnt to
develop my soft skills. The foremost is on communication skills. Every single student
must have this skills that being train to communicate effectively and efficiently
with other people to deliver the information or message. Example that can
explain is communication is being applied in the class activities such as
presentation in the class to present final year project, group project, assignment
and more. Besides that, I have also learnt to using microsoft office such as
miscrosoft word, excel and powerpoint. This also one of the most important skills
that will be used frequently in the work environment. Without this basic Microsoft
skills, student will be hard to do their job and even hard to get better job.

EXPERIENCE

While studying in UiTM, I have gain new experience that I never face before.
Experience can make someone be more mature but without it people will not learn
something in their life and it also can make someone changes to become a better
person. I have to live far from my family. For diploma, I am study at Ungku Omar
Polythecnic that take three hours from my house. I have learned on how to use
public transport if my dad cannot sent me to the colleagues. With this experience,
it helps me to be a better and independent person.

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SELF REFLECTION

Knowledge gain

A business management and administration course is prepare me in
the planning, organizing and controlling of an organization. I have
learn various theories of management, the knowledge and
understanding necessary for managing people and functions,
decision making, quality management, international business,
business relationships, small business management, organizational
direction and strategy, organizational behavior, operations
management, quantitative methods,systems and resources.
Degree in Human Resource Management is building up of skills to
control the man power in an organization. There is team work,
there are associations and unions, there are conflicts, there are
different kinds of people with different sets of skills and similar
other things in an organization.

Then,Management of Business Records also teach me on how to
manage those records in the right way. This subject present me
what records to be keep or to be disposed, when to be disposed
and also where can the records be disposed.

Skills

I have learned a lot of skills which is I have learnt to develop my
soft skills. The foremost is on communication skills, being train to
communicate effectively and efficiently with other people to
deliver the information, such Asus User communication skills being
applied in the activity of presentation in the class to present
assignment, group project and many others. Besides that, I have
also learnt to using Microsoft Word, Microsoft Powerpoint and
Microsoft Excel in daily life. This is because, all of these basic will
be frequent use in the work environment.

Experience

In Uitm, I get experience to handle some events. It is not easy to
handle and make the program be successful and I able to show
commitment to make the program be success. Other than that, I
also had the experience of learning new things because I went to
Uitm to learn the course that were different from what I learned
during my diploma. It was a bit of a challenge and it provided a
really great experience throughout my degree journey.

PAGE 35

PAGE 36

NATIONAL POLICY

NOVEMBER 2019 PAGE 37

NATIONAL POLICY

POLICY OF ASSESSMENT AND PROCUREMENT PUBLIC RECORDS
POLICY 2012

FUNCTION:
· ENSURING THAT THE PUBLIC RECORDS ASSESSMENT AND ACQUISITION ARE

MADE OBJECTIVELY, CORRECTLY AND ACCURATELY

·      ENSURE PUBLIC RECORDS THAT HAVE PERMANENT VALUE ACQUIRED,

TRANSFERRED AND RETAIN IN THE NATIONAL ARCHIVES OF MALAYSIA.

·      OUTLINE OF THE POLICY, PRINCIPLES, OBJECTIVES AND DIRECTION OF

APPRAISAL AND ACQUISITION OF PUBLIC RECORDS.

OBJECTIVE

1.    IDENTIFYING AND MAINTAINING PUBLIC RECORDS THAT HAVE OR SHOW
EVIDENCE OF THE CAUSE OF POWER
AND POLICY OF A PUBLIC OFFICE CARRY OUT ITS ADMINISTRATIVE OPERATIONS.
2.  IDENTIFYING AND MAINTAINING PUBLIC RECORDS THAT HAVE OR SHOW
EVIDENCE OF THE CAUSE OF POWER
AND POLICY OF A PUBLIC OFFICE TO CARRY OUT ITS ADMINISTRATIVE
OPERATIONS.

http://www.arkib.gov.my/web/guest/dasar-garis-panduan

PAGE 38

NATIONAL POLICY

POLICY OF GOVERNMENT RECORD MANAGEMENT
POLICY 2010

THIS POLICY ESTABLISHES THE PRINCIPLES AND CORE OF RECORDS MANAGEMENT
THAT MUST BE FOLLOWED AND IMPLEMENTED BY ANY GOVERNMENT AGENCY OR
AGENCY

FUNCTION:
·     SET THE PRINCIPLES AND DIRECTION OF RECORDS MANAGEMENT AT

MINISTRIES, DEPARTMENTS AND GOVERNMENT AGENCIES.

·     PRESCRIBING THE RESPONSIBILITIES OF HEADS OF DEPARTMENTS OR

GOVERNMENT AGENCIES IMPLEMENTING CORE RECORDS MANAGEMENT.

http://www.arkib.gov.my/web/guest/dasar-garis-panduan

PAGE 39

NATIONAL POLICY

POLICY OF COLLECTION AUDIOVISUAL MATERIALS
POLICY 2010

TO ENSURE NATIONAL AND HISTORICAL VALUE RECORDS IN AUDIOVISUAL FORM
ARE OBTAINED, SYSTEMATICALLY MANAGED AND KEPT IN THE NATIONAL ARCHIVES

OF MALAYSIA FOR THE BENEFIT OF TODAY'S AND FUTURE GENERATIONS.

FUNCTION:

·      

ENSURING THE VALUABLE AUDIOVISUAL MATERIAL REMAINS AVAILABLE ON A

CONTINUOUS BASIS.

http://www.arkib.gov.my/web/guest/dasar-garis-panduan
PAGE 40

INTERNATIONAL
POLICY

NOVEMBER 2019 PAGE 41

INTERNATIONAL
POLICY

RECORDS COLLECTION POLICY

Collection Records enable US:

 

·     Support openness and transparency and help to ensure the government is

accountable for its action

·     Act as official archive of UK government  and for England and Wales,

maintaining a record of past actions and decisions and acting as a long term
memory for government.
- Support research, meeting the needs of academic and research communities, as
well as the general public.

The Records that they collect:

 

·     Government department
·     Bodies whose Records are public Records under the Public Record Act

http://www.nationalarchives.gov.uk/documents/records-collection-policy-2012.pdf

PAGE 42

INTERNATIONAL
POLICY

PRESERVATION POLICY

Function
of Preservation Policy:
·     Preserve and care for its archival collection
·     To protect current and future collections from risk such as, but not limited to,

deterioration, damage, loss, corruption or obsolescence.

·      To preserve the government Records transferred to it, ensure their authenticity

and to provide public access.

Collection Storage:
·     All collection are stored in environments design and controlled to mitigate the

risk of loss, damage or deterioration.

·     Provides environmental controlled and monitored storage for its physical

collection.

·     Storage areas are cleaned on a regular basis.

http://www.nationalarchives.gov.uk/documents/records-collection-policy-2012.pdf

PAGE 43

INTERNATIONAL
POLICY

PERSISTENT HANDLING POLICY
POLICY FOR HANDLING UNREASONABLY PERSISTENT ENQUIRIES

Function of this policy:
·     Determine the Aggressive or Abusive Behavior
·     Determining Unreasonable demand
·     Determining Unreasonable Persistence

How to determine Unreasonable persistent behavior.

 

·     Could the enquiries fairly be seen as excessive or the accusations unfounded?
·     Is the contact designed to cause disruption or annoyance?
·     Does the enquiry lack any serious purpose or value?
·     Does complying with the enquirer's requests impose a significant burden in term

of expense and distraction?

http://www.nationalarchives.gov.uk/documents/records-collection-policy-2012.pdf

PAGE 44

References

1. www.iosrjournals.org/iosr-jbm/papers/Vol19-issue6/Version-
1/F1906013846.pdf

2. www.arkib.gov.my/web/guest/dasar-garis-panduan
3. www.nationalarchives.gov.uk/documents/records-collection-policy-

2012.pdf
4. https://www.uitm.edu.my/index.php/en/12-academic/454-faculty-of-

business-management
5. https://www.irmt.org/documents/educ_training/term%20modules/IRMT

%20TERM%20Glossary%20of%20Terms.pdf
6. https://uyr.uy.edu.mm/bitstream/handle/123456789/240/The%20Causes

%20of%20Deterioration%20and%20Preventive%20Measures%20for%20Tra
ditional%20Manuscripts.pdf?sequence=1&isAllowed=y

IMR

PAGE 45

Glossary

1.Deterioration - a change of original state of any material by interaction between the
object and factors of destruction.

2. Access - the right, opportunity or means of finding, using or retrieving information.
3.Authenticity - in a records and archives environment, the quality of being genuine

and not corrupted or altered. The authenticity of a record is typically inferred from
internal and external evidence, including the physical characteristics, structure,
content and context of that record.
4.Appraisal - The process of determining the value of records for further use, for
whatever purpose, and the length of time for which that value will continue. Also
referred to as evaluation, review or selection.
5.Storage - In a computer environment, the area within a computer system where
data can be left on a longer term basis while it is not needed for processing.
6.Preservation: In a records and archives environment, the act of protecting records
against damage or deterioration. The term is most often used to refer to the passive
protection of archival material in which the item is not subject to any physical or
chemical treatment.
7.Electronic record: A digital record that can be stored, transmitted or processed by a
computer.
8.Public records: In a records and archives environment, records created or received
and maintained in any public sector agency such as a government, quasi-
government agency or state corporation

REFERNCES: :

https://www.irmt.org/documents/educ_training/term%20modules/IRMT%20TERM%

20Glossary%20of%20Terms.pdf MANAGEMENT

IMR

PAGE 46

OTHERS