Useful Phrases ➢ Greetings to all! ➢ Allow me to introduce myself. ➢ I have a background in… ➢ Currently, I work as a/an… ➢ Pleasure to meet you! Key Vocabulary ➢ Please call me… ➢ But you can call me… ➢ I’m originally from ➢ Born and raised ➢ Department head ➢ But I go by… ➢ Position ➢ Job title ➢ But just call me… ➢ Chief Sample Dialogue A: Good afternoon! Let me tell you about myself. A: I’m David Crockett, but I go by Davey. I’m from a small town in Tennessee, USA. A: I studied finance so I’ll be taking up the accounting position next week. A: Good to meet you all! B: Good to meet you too. Welcome! Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 1 –Introductions Business Function for Communication
Useful Phrases ➢ How’s it going? ➢ What’s new? ➢ How was your weekend? ➢ What are you doing later? ➢ What are your hobbies? Key Vocabulary ➢ Good luck ➢ Likewise ➢ I hear you ➢ Catch you later ➢ Nothing wrong with that ➢ Absolutely ➢ For sure ➢ Alright ➢ Free time ➢ Hobby ➢ I’m a big fan of ➢ I’m really into ➢ To each his own Sample Dialogue A: Hey, how was your weekend? B: It was great! I went fishing. How about you? A: I just stayed home with the family. B: Nothing wrong with that. It’s good to relax. A: Absolutely. We could all use a vacation. B: For sure. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 2 –Social English Business Function for Communication
Useful Phrases ➢ Welcome to our meeting. ➢ Let’s discuss the meeting schedule. ➢ The purpose of our meeting is to… ➢ Thank you all for your attention. ➢ Any questions or comments? Key Vocabulary ➢ Always a pleasure ➢ Join by ➢ Meeting agenda ➢ Schedule ➢ Divide the meeting into X parts ➢ First ➢ Next ➢ Then ➢ Finally ➢ Sounds like a plan ➢ Key issues ➢ Fill out a form ➢ Confidential ➢ Understood Sample Dialogue A: Good morning. Welcome to our weekly staff meeting. Good to see you all again. B: Always a pleasure. A: Today we are joined by a special guest. Please help me in welcoming Dr. Kate. B: Welcome to our office. Thanks for coming. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 3 –Meetings Business Function for Communication
Useful Phrases ➢ To whom it may concern, ➢ As per your previous email, ➢ As soon as possible (ASAP) ➢ Thank you for your time. ➢ Feel free to ask any questions. Key Vocabulary ➢ Reschedule ➢ Cancel ➢ Regards ➢ Best wishes ➢ Attached below ➢ Sincerely ➢ Thanks in advance ➢ Kind regards ➢ Cheers ➢ Yours truly ➢ Dear Mr./Mrs./Ms. ➢ Warm regards ➢ How may I help you? ➢ Best Sample Dialogue Dear Mrs. Smith, I hope this email finds you well. Please send the sales promotion documents ASAP. Thank you for your time and support. Best wishes, John Deer ABC Company Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 4 –Business Correspondence Business Function for Communication
Useful Phrases ➢ Hello, (name) speaking here. ➢ How may I help you? ➢ Let me transfer/connect you to… ➢ Thank you for your time. ➢ Sorry, again please. Key Vocabulary ➢ Online catalogue ➢ Of course ➢ Absolutely ➢ Info ➢ Return ➢ Broken ➢ Just a moment ➢ Transfer ➢ My pleasure ➢ Take care ➢ Speak slower ➢ Speak louder ➢ Send request ➢ Most welcome Sample Dialogue A: Hello! Jan here from ABC Company. How may I help you today? B: Hi. I need to return a broken item. A: Just a moment. Let me transfer you to claims and returns. B: Thank you. A: Most welcome. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 5 –Telephoning Business Function for Communication
Useful Phrases ➢ Hello and welcome all. ➢ My talk will be divided into X parts. ➢ As you can see from the graph… ➢ Thank you for your time. ➢ Any questions or comments? Key Vocabulary ➢ Today we will look at… ➢ Please feel free to … ➢ Ask questions ➢ High quality ➢ First ➢ Next ➢ Finally ➢ Sneak peek ➢ This slide shows… ➢ Now let’s turn to… ➢ This brings me to my next point… ➢ In conclusion, ➢ Let me end by saying… ➢ Thank you Sample Dialogue A: Hello everyone and welcome to my presentation on ABC Company products. A: Thank you all for coming today. A: Today we will look at the wide range of high-quality products offered by ABC Company. A: If you have any questions, please feel free to ask at any time. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 6 –Making Presentations Business Function for Communication
Useful Phrases ➢ Our goal is to + V1 ➢ You will be responsible for… ➢ Don’t forget to + V1 ➢ Any questions or comments? ➢ Let me get back to you soon. Key Vocabulary ➢ Goal/objective ➢ Sales representative ➢ Product manager ➢ Will handle ➢ First ➢ Next ➢ Then ➢ Finally ➢ In conclusion, ➢ To summarize, ➢ In a word, ➢ This brings me to my next point… ➢ Provinces ➢ Teamwork Sample Dialogue A: Great teamwork today! Any questions? B: When will the team project start? A: I’m not sure, let me get back to you soon with an answer. B: Thanks. A: Most welcome. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 7 –Process management Business Function for Communication
Useful Phrases ➢ When are you available/free? ➢ Can you do 500THB? ➢ What kind of X do you have? ➢ Can you give me a discount? ➢ Deal or no deal? Key Vocabulary ➢ Setup a meeting ➢ Out of town ➢ Sounds good ➢ How much? ➢ The lowest I can go is X baht. ➢ You got it. ➢ Wide variety ➢ Prefer ➢ Highly recommend ➢ Discount ➢ Final offer ➢ Change your mind ➢ Deal ➢ No deal Sample Dialogue A: How does 300THB sound? B: Sounds a little high. A: Okay, I can do 250THB. Deal or no deal? B: You got a deal. A: Thanks for shopping with us and please come back again. Have a great day! Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 8 –Negotiating Business Function for Communication
Useful Phrases ➢ Please make a weekly report. ➢ The deadline is 5:00 Friday. ➢ Thanks for the heads up. ➢ I’ll look it over. ➢ Roger that. Key Vocabulary ➢ Weekly report ➢ Format ➢ Submit ➢ I’ll get right on that. ➢ Due ➢ Deadline ➢ Time is ticking ➢ No worries/problem ➢ Via ➢ Look it over ➢ Get back to you ➢ Of course ➢ Recommend ➢ Roger that Sample Dialogue A: Hey, I checked your report and it looks okay. So far so good. B: Should I make any changes? A: Well, I recommend using more visuals. B: Roger that. Next time I will add more. A: Thanks for all your hard work. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 9 –Reports Business Function for Communication
Useful Phrases ➢ Could you help me please? ➢ Can you give me a hand? ➢ Would you mind helping out? ➢ Do you mind helping a bit? ➢ Can you do this for me? Key Vocabulary ➢ Cover my shift ➢ I got your back ➢ Don’t mention it ➢ I owe you big time ➢ Thanks a million ➢ Sure thing ➢ I really appreciate it ➢ Not a big deal ➢ Documents ➢ Set of keys ➢ Exactly ➢ Keep an eye on ➢ Always a pleasure ➢ No worries Sample Dialogue A: Could you help me, please? B: Sure. What can I help you with? A: I need some one to cover my shift tomorrow. B: No worries. I got your back. A: Thanks! I owe you big time. B: Don’t mention it. Notes ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ 10 –Making requests Business Function for Communication