Jaguar order

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton
Wide Lane Order ID - EM9302063.1
Southampton
SO18 2JD
Tel: 02380 234600
https://www.inchcape.co.uk/jaguar/

Vehicle Order Form

Supply To Financed By/Invoice To

Dr. Richard Sloan Dr. Richard Sloan
66 Mellstock Avenue 66 Mellstock Avenue
DORCHESTER, Dorset, DT1 2BQ DORCHESTER, Dorset, DT1 2BQ

Contact Details 07799884538 Work:
Email:
Home: [email protected]
Mobile 1:

Vehicle Information Description £ Price

New/Used: New Vehicle Basic Price £57,687.50
Make/Model: Jaguar I-PACE ESTATE - 2018 Factory Fitted Options £1,529.17
294kW EV400 SE 90kWh 5dr Auto [11kW Manufacturers Delivery Charge £429.17
Derivative: Charger] - 2020 Discount £7,106.00
Metallic - Firenze red Retailer Options £0.00
Exterior Colour: Sub-Total £52,539.84
Reg No. VAT @ 20% £10,507.96
Date of Reg: Non VAT Options £0.00
Mileage: Road Fund Licence £0.00
First Registration Fee £55.00
VAT Qualifying: Yes Total on the Road Price
VIN No. Add Cash Back £63,102.80
Stock No. James O'Toole Less Cash Input (Deposit) £0.00
Sales Person: Autotrader Cash Deposit Paid Today £0.00
Source of Enquiry: 31/07/2020 Less Finance Deposit Allowance
Deposit Receipt No. Balance Due From Finance Company £1,000.00
Estimated Handover: Balance Due From Customer £0.00
£0.00

£62,102.80

Offer Details

JLR Account Id: 0119752085

Customer Declaration

1. I/we hereby declare and certify as follows:

A. I/we understand that by signing this document it constitutes an offer by me/us to purchase the vehicle / sell any Part Exchange Vehicle referred to in the document which offer can only be
accepted by the signature of the General Manager/ Business Manager/ Sales Manager/ Sales Controller of the dealership;

B. I/we understand that the offer by me/us to purchase the vehicle / sell any Part Exchange Vehicle is made on the terms and conditions of this document including the conditions of sale printed
overleaf; and

C. That I/we acknowledge the conditions of sale printed overleaf and have read and understood them. In particular I/we note the warranties I/we give in relation to the Part Exchange Vehicle in
clause 12(i). If purchasing a Used vehicle I/we note in clause 14 that I/we accept that you are not liable for defects which either you have brought to my/our attention or which I/we should have
reasonably noted during the examination of the Vehicle. Also, that this document contains the terms of the whole agreement so that I/we should not rely on any representations as to quality,
fitness for any purpose, performance or otherwise unless set out in this document. I/we understand that I/we should record on this agreement any representation made by the seller that I/we
have relied upon in purchasing the vehicle.

2. I/we acknowledge that the recorded mileage entered above is not represented, warranted or guaranteed by the seller to be the actual mileage covered by the vehicle which I/we agree to
purchase. However I/we understand that the declaration as to the mileage made by the previous owner and any other information the seller may have is available for inspection.

3. I/we acknowledge receipt of the Initial Status Disclosure and Prescribed Information for Asset Protection products and am/are aware of their contents.

I/we declare that I/we am/are the buyer at the purchase price stated. In the case of a company I confirm that I am authorised to sign on behalf of the company.

Sellers Acceptance: Customer's Signature:
I/we accept and confirm this offer subject to its terms and conditions
Sellers's Signature:

30/06/2020

Inchcape Retail Limited Registered Office: First Floor, Unit 3140, Park Square, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YN Registered in England & Wales No 194561 VAT No.
GB 243 61

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton
Wide Lane £ Price Order ID - EM9302063
Southampton
SO18 2JD £0.00 Tax Inc Tax
Tel: 02380 234600
£ Price £0.00 £0.00
Vehicle Order Form
£0 Tax Inc Tax
Retailer Options £0
£612.5 £0 £0
Retailer Options Total £0 £0 £0
£0 £122.5 £735
Factory Fitted Options £0 £0 £0
£0 £0 £0
Grained leather upholstery + sport seats £0 £0 £0
Heated steering wheel £0 £0 £0
Metallic - Firenze red £0 £0 £0
Cabin lighting £0 £0 £0
JaguarDrive control £0 £0 £0
Auto dimming interior rear view mirror £0 £0 £0
Light oyster morzine headlining £0 £0 £0
Front and rear cup holders £0 £0 £0
SE badge £0 £0 £0
Lockable glovebox £0 £0 £0
Cruise control and speed limiter £0 £0 £0
Secure tracker £0 £0 £0
Configurable dynamics £0 £0 £0
Gloss black side cladding £87.5 £0 £0
Metal tread plates with Jaguar script £829.17 £0 £0
Gloss black front bumper insert £0 £17.5 £105
Premium LED headlights with signature DRL £0 £165.83 £995
Gloss black rear diffuser £0 £0 £0
Tyre repair system £0 £0 £0
Passive suspension £0 £0 £0
Power gesture tailgate/boot lid £0 £0 £0
Fixed panoramic glass sunroof £0 £0 £0
40:20:40 split folding rear seats with centre armrest £0 £0 £0
Two zone climate control £0 £0 £0
20" 6 spoke gloss sparkle silver alloy wheels - style 6007 £0 £0 £0
Coil suspension system £0 £0 £0
Chrome badges £0 £0 £0
Gloss black rear bumper insert £0 £0 £0
Gloss black grille pins £0 £0
Ebony Carpet £0 £0 £0
Gloss black trim finisher
Body coloured door mirror caps £1,529.17 £0 £0
Meridian sound system
Split rim leather steering wheel £305.83 £1,835.00
Gloss black grille with satin chrome surround
12 way electric heated front seats with memory and 2 way
manual headrests

Factory Fitted Options Total

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F £ Price Tax Inc Tax
Discounts £7106 £1421.2 £8527.2
Retailer Contribution £8,527.20
£ Price
Discounts Total
Non-VAT Discounts £0.00

Not-VAT Discounts Total

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton
Wide Lane Order ID - EM9302063.1
Southampton
SO18 2JD £0
Tel: 02380 234600

Vehicle Order Form

Part Exchange Details Previous Use:
Odometer Reading (Actual):
PART EXCHANGE £ MOT Status:
Your Reference:
Description: VAT Qualifying:
Part Exchange Allowance: Settlement:
Registration: Colour:
Service History: Previous Accident Damage:
Miles: Odometer Warranted:
Imported or re-registered: Insurance Loss:
MOT expiry date: Vehicle Appraised:
Appraised by: Is the customer present?
Settlement due to:
Date of Registration:
VIN:
CapID:

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton
Wide Lane Order ID - EM9302063.1
Southampton
SO18 2JD £0
Tel: 02380 234600

Vehicle Order Form

Part Exchange Details Previous Use:
Odometer Reading (Actual):
PART EXCHANGE £ MOT Status:
Your Reference:
Description: VAT Qualifying:
Part Exchange Allowance: Settlement:
Registration: Colour:
Service History: Previous Accident Damage:
Miles: Odometer Warranted:
Imported or re-registered: Insurance Loss:
MOT expiry date: Vehicle Appraised:
Appraised by: Is the customer present?
Settlement due to:
Date of Registration:
VIN:
CapID:

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton
Wide Lane Order ID - EM9302063.1
Southampton
SO18 2JD £0
Tel: 02380 234600

Vehicle Order Form

Part Exchange Details Previous Use:
Odometer Reading (Actual):
PART EXCHANGE £ MOT Status:
Your Reference:
Description: VAT Qualifying:
Part Exchange Allowance: Settlement:
Registration: Colour:
Service History: Previous Accident Damage:
Miles: Odometer Warranted:
Imported or re-registered: Insurance Loss:
MOT expiry date: Vehicle Appraised:
Appraised by: Is the customer present?
Settlement due to:
Date of Registration:
VIN:
CapID:

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton [email protected]
Wide Lane
Southampton
SO18 2JD
Tel: 02380 234600

Jaguar GDPR

Customer

Dr. Richard Sloan
66 Mellstock Avenue
DORCHESTER, Dorset, DT1 2BQ

Contact Details 07799884538 Work:
Email:
Home:
Mobile 1:

Jaguar GDPR

Do you give Jaguar Land Rover Ltd. permission to keep you informed about Jaguar Land Rover products and services?

For more information about how Jaguar Land Rover and its group companies handle and protect your personal information and the processors
they use, please refer to the links below:

Land Rover Privacy Policy - https://www.landrover.co.uk/privacy-policy/index.html

Jaguar Privacy Privacy Policy - https://www.jaguar.co.uk/privacy-policy/index.html

Topic Email Phone Post SMS
Marketing Yes Yes Yes Yes

Date/Time Captured: 29/06/2020 16:45
Method of Consent: Face-to-Face
Saved By: James O'Toole

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F 30/06/2020 08:55
Inchcape Jaguar Southampton [email protected]
Wide Lane
Southampton
SO18 2JD
Tel: 02380 234600

Inchcape GDPR

Customer

Dr. Richard Sloan
66 Mellstock Avenue
DORCHESTER, Dorset, DT1 2BQ

Contact Details 07799884538 Work:
Email:
Home: Date of Birth:
Mobile 1:
Mobile 2:

Inchcape GDPR

Inchcape:

We’d like to keep you updated on products and services from Inchcape, are you happy to be contacted
by email, phone, post and SMS?

Selected Partners:

Would you also consider sharing your data with our carefully selected partners who we use to provide
services for your benefit? Please confirm that you are happy for us to do this by email, phone, post and
SMS?

Useful information:
Updating Preferences and Privacy:
You can update your details and marketing preferences with us at any time, and for further information on our
privacy policy please visit www.inchcape.co.uk/privacy-policy.

Declines all Consent Note:
There are certain types of communication that we deem to be a duty of care, these include Service & MOT
reminders and Recall notifications - Regardless of consent you will still receive these communications.

Selected Partners:
We only work with partners that supply products and services that would benefit your driving experience and
protect your vehicle. For example, and not exclusively, we partner with Car Care who may contact you
regarding extending your warranty.

Topic Email Phone Post SMS
Data Protection Agreement Yes Yes Yes Yes
Selected Partners Yes Yes Yes Yes

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F

Date/Time Captured: 29/06/2020 16:45
Method of Consent: Face-to-Face
Saved By: James O'Toole

Signature:

INDCoHcCuASiPgEn ETEnvReMloSpeAINDD: BC4ODNDD4I4TCIO2-N9S0:6FP-U4R8FC9H-BA1S2E7-O8F55ACN9DE5W23O8R7FUSED VEHICLE STC JAN19

(1) DEFINITIONS: (i) You/Your: The customer described on the front of this contract; (ii) We/ (iii) Off trade premises purchases only: Your right to change your mind: If you have entered this
Us/Our: A general manager, business manager, sales manager or sales controller at/or the contract without any face to face contact between us or anyone acting on our respective behalves or it
Inchcape company described on the front of this contract; (iii) Manufacturer: The manufacturer has been completed off-trade premises, you have the right to cancel this contract within 14 days
of the Vehicle; (iv) Part Exchange Allowance: The value attributable to the Part Exchange without giving any reason. The cancellation period will expire after 14 days from the day on which the
Vehicle (if any) as detailed on the front of this contract; (v) Purchase Price: The purchase price Vehicle is delivered to you or you arrange for your carrier to collect the Vehicle. To exercise the right to
for the Vehicle (including applicable accessories, road fund licence, delivery, car tax and value cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter
added tax) current at the date of the order, as specified on the front of this contract to be paid in sent by post, fax or e-mail) to the address on the front of this contract. You may use the model
cleared funds before the Vehicle is delivered. If the VAT, road fund licence or car tax changes Cancellation Form, found at www.inchcape.co.uk.terms, but it is not obligatory. To meet the
between your order date and the date we deliver the Vehicle, we will adjust the rate that you cancellation deadline, it is sufficient for you to send your communication concerning your exercise of
pay. If you do not make any payment to us by the due date we may charge interest to you on the right to cancel before the cancellation period has expired. You should keep proof of sending us
the overdue amount at the rate of 4% a year above the base lending rate of National your communication. This clause does not apply where the Vehicle has been made to your
Westminster Bank Plc from time to time, accruing on a daily basis; (vi) Vehicle: The vehicle to specifications or has been personalised; (iv) What happens if you end the contract without a good
be purchased by the Customer described on the front of this contract. (vii) Cleared Funds: reason: If you are not ending the contract for one of the reasons set out above, then the contract will
Fund received in our account that are available for withdrawal. The delay in becoming Cleared end immediately and we will refund any sums paid by you for the Vehicle not provided but we may
Funds will depend on the payment method you choose. See Customer Checklist for Details deduct from that refund (or, if you have not made an advance payment, we will charge you)
(2) OUR CONTRACT WITH YOU: We will accept your order when we confirm in writing that we reasonable compensation for the net costs we will incur as a result of your cancellation and to reflect
are able to provide you with the Vehicle, at which point a contract will come into existence the diminished value of the Vehicle resulting from the handling other than which is necessary to
between you and us. If we are unable to accept your order for the Vehicle at any time before establish the nature, characteristics and functioning of the Vehicle; (v) Returning the Vehicle after
delivery, we will inform you of this either in writing or by telephone and will not charge you for the ending the contract: If you end the contract after the Vehicle has been dispatched to you and
Vehicle. This might be because: (i) the Vehicle is out of stock or no longer manufactured; (ii) we (because we cannot recall the Vehicle) it is delivered to you, you must return the Vehicle to us or allow
have identified an error in the price or description of the Vehicle or are unable to meet a delivery us to collect it from you. If you are ending the contract for a “good reason”, we will pay the costs of
deadline that you have specified; (iii) it would cause us to breach any legal agreement with the return or collection. In all other circumstances, you must pay the costs of return or collection, which will
Manufacturer, or any applicable law or regulation. be the same as our charges for standard delivery (vi) How to cancel: If you are exercising your right
(3) YOUR RIGHTS TO MAKE CHANGES: If you wish to make a change to the Vehicle that you to cancel, please use the Cancellation Form or some other form of writing which sets out the
have ordered prior to delivery, please contact us so we can let you know if it is possible. If so, we information contained within the Cancellation Form and send it to us by email or post to the address
will let you know about any changes to the Purchase Price, the timing for delivery or any other on the front of this contract; (vii) How we will refund you: Any refund payable to you will be made by
necessary information resulting from the change. We will ask you to confirm whether you wish the method you used for payment within 14 days of us receiving your written notice of cancellation.
to go ahead with the change and it will only take effect if it is agreed in writing and signed by us. (10) OUR RIGHTS TO END THE CONTRACT: (i) We may end the contract if you break it: We
(4) OUR RIGHTS TO MAKE MAJOR CHANGES PRIOR TO DELIVERY: (i) Purchase Price may end the contract for the Vehicle at any time by writing to you if: (a) you do not make any payment
changes: If, prior to the delivery, the Manufacturer, importer or other supplier of the Vehicle (or to us when it is due and you still do not make payment within seven days of us reminding you that
any part of it) increase the recommended price, we will notify you of the change to the Purchase payment is due; (b) you do not, within a reasonable time, allow us to deliver the Vehicle to you or
Price and you may then end the contract within 5 working days of being notified of the change collect it from us; or (c) You do not provide us with the information we require (see clause 7); (ii) You
and receive a full refund before the changes take effect (see clause 9); (ii) Vehicle or must compensate us if you break the contract: If we end the contract in the situations set out
accessory changes: If we are unable to supply any accessory (factory fitted or otherwise) for above, we will refund any money you have paid in advance for the Vehicle we have not provided but
the Vehicle, we will notify you and within 5 working days of being notified of the change, you we may deduct from that refund (or, if you have not made an advance payment, we will charge you)
may: (a) end the contract and receive a full refund before the changes take effect (see clause 9); reasonable compensation for the net costs we will incur as a result of you breaking the contract and to
(b) ask for a substitute for a reasonable equivalent; or (c) ask to remove the accessory from this reflect the diminished value of the Vehicle resulting from the handling other than which is necessary to
contract and reduce the Purchase Price by the price of such accessory. If we do not hear from establish the nature, characteristics and functioning of the Vehicle. If a refund is owing to you, we will
you within 5 working days, we will make that choice for you. make that refund by the same method you used for payment within 14 days of us notifying you that
(5) PROVIDING YOU WITH THE VEHICLE: (i) Notifying you of the delivery date for the you are in breach of the contract.
Vehicle: Within 30 days of you placing your order with us, we will notify you when the Vehicle is (11) IF THERE IS A PROBLEM WITH THE VEHICLE: (i) Summary of your legal rights: We are
estimated to be ready for delivery. We will then contact you to agree a delivery date when we under a legal duty to supply the Vehicle that is in conformity with this contract. For detailed information,
will deliver the Vehicle to either the dealership or an alternative location for the delivery cost please contact the Citizens’ Advice Bureau. If you wish to exercise your legal rights to reject the
within 14 days. We will only deliver the Vehicle if we are in receipt of cleared funds and the Vehicle you must either return it in person to where you bought it or allow us to collect it from you and
necessary information contained in our Customer Checklist has been provided to us within the we will pay the costs of collection; (ii) Warranty. A Manufacturer’s warranty for new Vehicles will apply
required time; (ii) Delivery costs: The costs of delivery will be as set out on the front of this subject to the conditions applied by the Manufacturer from time to time. Used Vehicles are not sold
contract; (iii) If you do not arrange delivery of the Vehicle: If we are unable to contact you to subject to or with any express warranty or guarantee whatsoever, unless we agreed with you in writing
arrange delivery of the Vehicle, we may end the contract or if you are unable to accept delivery and only on such terms and conditions contained in such warranty or guarantee which shall be given
of the Vehicle within 14 days of being notified that it is ready for delivery, we may charge you for separately to this contract. The warranty does not affect your legal rights. You are advised to read the
storage costs or we may end the contract (see clause 10); (iv) Delays outside our control: If terms and conditions of any warranty carefully as a failure to comply with those terms and conditions
the delivery of the Vehicle is delayed by an event outside our control then we will contact you as may lead to invalidation.
soon as possible to let you know and we will take steps to minimise the effect of the delay. (12) PART EXCHANGE VEHICLE: We may agree to accept a Part Exchange Vehicle as part of the
Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of Purchase Price. If so, the following applies: (i) Warranty: You warrant that: (a) the Part Exchange
substantial delay you may contact us to end the contract and receive a refund of any monies Vehicle is your absolute property, free from any hire purchase agreements, charges or other liens or
paid by you and we shall have no further liability to you; (v) Collection by you: If you have encumbrances; (b) when delivered to us, the Part Exchange Vehicle will be in the same condition
asked to collect the Vehicle from our premises, you can collect the Vehicle from us at any time (subject only to fair wear and tear and reasonable increase in mileage) as when examined by us prior
during our working hours; (vi) If you are not at home when the Vehicle is delivered/Re- to fixing the Part Exchange Allowance; (c) the Part Exchange Vehicle has never suffered serious
Delivery: If no one is available at your address to take delivery, we will leave you a note accident damage; and (d) the mileage shown on the odometer of the Part Exchange Vehicle is
informing you of how to rearrange delivery and at what cost. If you do not collect the Vehicle correct; (ii) Delivery: You shall deliver the Part Exchange Vehicle to us on or before delivery of the
from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery, we will Vehicle to be supplied by us, and the property in the Part Exchange Vehicle shall pass to us
contact you for further instructions and may charge you for storage costs and any further absolutely; (iii) Charges: We may accept the Part Exchange Vehicle subject to any financial charge or
delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange lien disclosed by you and the Part Exchange Allowance shall take into account any payment
delivery or collection, we may end the contract (see clause 9); (vii) Late delivery: If we miss the necessary to release the Part Exchange Vehicle from such charge or lien provided that if the payment
delivery deadline for the Vehicle, as agreed, you may treat the contract as at an end straight required to release the Part Exchange Vehicle from such financial charge or lien exceeds that
away (see clause 8) if: (a) we have refused to deliver the Vehicle; (b) delivery within the delivery disclosed to us, the Part Exchange Allowance shall be reduced by and/or you shall pay to us
deadline was essential (taking into account all the relevant circumstances); or (c) you told us immediately the amount of such excess; (iv) Reducing the Part Exchange Allowance: If the Part
before we accepted your order that delivery within the delivery deadline was essential. If you do Exchange Vehicle is delivered to our place of business in a worse condition or with an unreasonable
not wish to treat the contract as at an end straight away, or do not fall within the categories set increase in mileage or 60 days after agreeing the Part Exchange Allowance (other than as a result of
out above, you can give us a reasonable new deadline for delivery. a delay caused by us), we may make a reasonable reduction to the Part Exchange Allowance.
(6) RESPONSIBILITY AND OWNERSHIP OF THE VEHICLE: (i) The Vehicle will be your (13) FINANCE ARRANGEMENTS: (i) Arranging finance with us: Within 7 days of us notifying you
responsibility from the time we deliver the Vehicle to the address you gave us or you, or a carrier that the Vehicle is ready for delivery, you can arrange for a finance company to purchase the Vehicle
organised by you, collect it from us; (ii) You own the Vehicle once we have received the from us for the Purchase Price. The Vehicle will then be delivered to the order of such finance
Purchase Price in full. company and all references to delivery of the Vehicle shall be construed accordingly; (ii) Financing
(7) WHAT WILL HAPPEN IF YOU DO NOT GIVE REQUIRED INFORMATION TO US: The and Part Exchange Vehicles: Upon the purchase of the Vehicle by such finance company, the
order form and Customer Checklist sets out the information we need from you so that we can provisions of this contract relating to the Part Exchange Vehicle (if any) shall continue to be effective
supply the Vehicle to you. If you give us incomplete or incorrect information, we may either end but we shall, on your behalf, account for the Part Exchange Allowance and any deposit paid under this
the contract (see clause 10) or make an additional charge of a reasonable sum to compensate contract to the order of such finance company.
us for any extra work that is required as a result. We will not be responsible for supplying the (14) YOUR EXAMINATION OF USED VEHICLES: Unless you buy off-trade premises, you certify
Vehicle late or not supplying any part of it if this is caused by you not giving us the information that prior to signing this order form that you have noted the age and mileage of the Vehicle, you have
we need within a reasonable time of us asking for it. driven and examined the Vehicle (including the condition of the tyres, bodywork, paintwork, glass,
(8) SUSPENDING THE SUPPLY OF THE VEHICLE: We may have to suspend the supply of interior trim, upholstery and general condition of the Vehicle) in relation to its age and have determined
the Vehicle to: (i) deal with technical problems or make minor technical changes; (ii) update the that the Vehicle is of satisfactory condition and quality and fitness for its purpose. Therefore, you
Vehicle to reflect changes in relevant laws and regulatory requirements; (iii) make changes to accept that we are not liable for defects which either we have brought to your attention or
the Vehicle as requested by you or notified by us to you (see clauses 9 and 10). If we do, we will which you should have reasonably noted during the examination of the Vehicle.
contact you in advance to tell you that we will be suspending supply of the Vehicle, unless the (15) PERSONAL INFORMATION: (i) We will use your personal information to process payment
problem is urgent or an emergency. You may contact us to end the contract for the Vehicle if we and supply the Vehicle to you; (ii) Finance Companies: If you seek our assistance in obtaining
suspend it, or tell you we are going to suspend it, in each case for a period of more than 21 days finance, we will pass on your personal information to the finance company; (iii) Third parties: We
and we will refund any sums you have paid in advance for the Vehicle in respect of the period would like to be able to contact you from time to time with information about our products and services
after you end the contract. If you do not pay us for the Vehicle when you are supposed to and relating to vehicles, parts or merchandise offered by us. We have recorded your initial preferences for
you still do not make payment within 7 days of us reminding you that payment is due, we may contact methods. If you change your mind you can withdraw your consent at any time, including the
suspend supply of the Vehicle until you have paid us the outstanding amounts (including interest use of the 'unsubscribe' option in the communications you may receive. To find out how we use your
and storage charges). data and your data rights you can view our Privacy Notice at www.inchcape.co.uk/privacy-policy
(9) YOUR RIGHTS TO END THE CONTRACT: (i) Ending before delivery and/or payment: (16) OTHER IMPORTANT TERMS: (i) Nobody else has any rights under this contract: This
You may contact us to end your contract for the Vehicle at any time before we have delivered it contract is between you and us. No other person shall have any rights to enforce any of its terms; (ii) If
and you have paid for it, but in some circumstances we may charge you reasonable a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs
compensation for doing this, as described below. Of course, you always have rights where a of these terms operates separately. If any court or relevant authority decides that a term is unlawful,
product is faulty or mis-described; (ii) Good reasons for ending the contract: The contract will the remaining terms will remain in full force and effect; (iii) If we delay in enforcing this contract, we
end immediately and we will refund you in full for the Vehicle which has not been delivered or can still enforce it later. If we do not immediately insist that you do anything that you are required to
has not been provided properly if: (a) we have told you about an upcoming change to the do under these terms, or if we delay in taking steps against you for your breaking this contract, you still
Vehicle which you do not agree to; (b) we have told you about an error in the price or description have to do those things and it will not prevent us from taking steps against you at a later date; (iv)
of the Vehicle that you have ordered and you do not wish to proceed (see clause 4); (c) there is Which laws apply to this contract and where you may bring legal proceedings. These terms are
a risk that supply of the Vehicle may be significantly delayed because of events outside our governed by English law and you can bring legal proceedings about the Vehicle in the English courts.
control (see clause 5); (d) we have suspended supply of the Vehicle for technical reasons, or we
notify you that we are going to suspend it for technical reasons; or (e) you have a legal right to
end the contract because of something we have done wrong;

THESE TERMS SET OUT ALL OF THE IMPORTANT INFORMATION ABOUT YOUR PURCHASE.IF THERE IS A MISTAKE IN THESE TERMS OR YOU REQUIRE ANY CHANGES, PLEASE ASK FOR THE
AMENDMENTS FORM. FIND THESE TERMS,THE AMENDMENT/CANCELLATION FORM, CUSTOMER CHECKLIST AND OUR ALTERNATIVE DISPUTES RESOLUTION POLICY AT WWW.INCHCAPE.CO.UK/TERMS

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F

CUSTOMER CHECKLIST

Retail

As a part of our continued commitment to delivering the high standards of customer care, this document outlines the key areas you need to
consider prior to the handover of your vehicle. Please take the time to review the following checklist to help ensure that your vehicle collection is
as smooth as possible. Some requirements may not apply to your purchase but if you have any problems meeting the requirements, please let
us know at your earliest convenience. We thank you in advance for your attention.

Special Details

Cherished Plate Transfers

Additional documentation and a fee is required from you, by the Vehicle Registration Office. Please ask for details of how we can help you
through the process
What we require regarding your Part Exchange:

Registration Document - 3 days prior to hand over
Without a V5 logbook, we will not be able to accept the vehicle. If the V5 document is not in your name please make us aware as soon as
possible.

Current MOT Certificate where applicable - 3 days prior to hand over
Spare Keys (including master) - 3 days prior to hand over
Service Record and Locking Wheel Nut Keys (where applicable) - 3 days prior to hand over
Funding
Payment of Balance Outstanding - The funds must be cleared and in our bank account the working day prior to the collection of your vehicle.
Proof of Address & Valid Driving Licence (where our funding is being utilised) - 3 days prior to hand over
The majority of our customers take advantage of our very competitive funding arrangements, however there are several other payment options
available, shown below in order of preference.
Bank Money Transfers, Faster Payments, CHAPS and BACS
You can arrange the transfer of funds from your bank account directly into our bank account via the methods below.
Please note that we will NEVER send you an email providing alternative bank details to the ones provided below. If this document is sent via
email, please contact the retail centre to verify the bank details prior to making a payment.

Account name: Inchcape Jaguar Land Rover Customer Sort code: 60-40-09 Account number: 33419728

It is important that you provide us with information to enable us to allocate your payment. Please ensure you quote your surname and vehicle
registration number as a reference. If the vehicle registration number is not available, we will provide you with an alternate vehicle identifier e.g.
Stock No, Comm No or Sales Order No. Additionally we will provide you with a two digit Cost Centre (CC) number.

CC V E H R EG NAME

Faster Payments / CHAPS
The Faster Payments Service can be used to send funds without clearing delays. This service allows banks to provide same day clearing of
electronic payments in most cases. Payments are normally limited to a value under £10,000 (your bank will be able to advise you what their limit
is). Alternatively, you can request your bank to electronically transfer higher transactional values via CHAPS. If the money is received by our bank
by 5pm, the funds will be available immediately. If after 5pm, it will be available the following working day
BACS
If you choose to pay by this method your bank will transfer the funds to us but it’s important to note that we must be able to recognise and
associate your payment with the vehicle you are purchasing – otherwise it may take up to 4 days to clear (excluding weekends/bank holidays).
It’s therefore extremely important that you provide the reference as stated above with your payment so we can identify it as quickly as possible. In
the event we can identify and allocate your payment, the funds will be classified as cleared same day (if received by 5pm).
Debit and Credit Cards
This facility with some bank accounts is not always available for larger amounts. Therefore we recommend that you contact your bank/card
provider prior to making the payment. You will need to be present whilst the payment is being processed at the retail centre so that you can enter
your PIN. Where we take a payment by this method it may take a little longer to approve as the card company will often request a phone call for
security purposes. You will need to have the funds available in your bank account/account to ensure there is no delay in obtaining clearance. Due
to the possibility of these additional security checks being carried out by the card company we are unable to process this type of payment over the
phone and it is not possible for us to accept a card with a chip if the PIN is not entered. The maximum we can accept via this method across
your entire transaction is £10,000.
Cash
Cash can only be accepted up to the total value of £5,000 in any single transaction or group of transactions. The cash must be handed to the
Sales Team and you will be provided with a receipt. It is not acceptable for cash to be banked directly at the bank via the counter straight
into our bank account for amounts exceeding £5,000. These rules ensure we remain compliant with the legal requirements regarding money
laundering. Any cash receipts exceeding the £5,000 limit, suspicious or not, have to be reported to our Money Laundering Officer and thoroughly
investigated.

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INITIAL STATUS DISCLOSURE DOCUMENT

WELCOME TO INCHCAPE…

Inchcape Retail Limited is dedicated to delivering a purchase experience that sets us apart from other motor retailers.
We recognise that you always have a choice, and therefore we need to deliver an outstanding customer experience
based upon an understanding of what our customers want.
We ask that you read this document as it may help you to decide if, in addition to the purchase of your vehicle, any of our
products and/or services are right for you.
We are regulated by the Financial Conduct Authority, the independent watchdog that regulates financial services. Our
FCA registered number is 312637 (Inchcape Retail Limited, First Floor, Unit 3140 Park Square, Solihull Parkway, Brmingham, B37
7YN). Confirmation of our authorisation can be established by contacting the FCA on 0800 111 6768 or by visiting their website:
www.fca.org.uk/register.
INSURANCE
Inchcape Retail Limited is authorised to advise on and arrange non-investment insurance policies for its customers.
However, we currently do not provide regulated insurance products to accompany the purchase of your vehicle as we
are acting only in the capacity of an Introducer of Insurance Products. This means that, with your express permission, we will
pass your information to our selected partner, Car Care Plan Limited, and will provide you with information on one or more
insurance products that may be of interest to you. Car Care Plan will then contact you to discuss the insurance product(s)
you may qualify for.
Inchcape Retail Limited do not charge you a fee for introducing you to Car Care Limited.
Inchcape will receive a commission from Car Care Plan Limited for every successful policy registration.

FUNDING YOUR PURCHASE – FINANCE AGREEMENTS…
Inchcape Retail Limited is a credit broker – not a lender.
We work with a panel of selected lenders when arranging funding for your purchase and we do not charge our customers
any fees for this service. These lenders will pay us a commission for introducing you to them.

Continued overleaf...

P1792 - March 2020 [Jaguar, Land Rover, Toyota, Lexus, VW & Audi]

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THE STEPS WE TAKE TO HANDLE COMPLAINTS ABOUT ANY ASPECT OF OUR FINANCE AND
INSURANCE SERVICES…

OUR COMMITMENT TO YOU…
This section tells you how we deal with any complaint you may have and aims to demonstrate our commitment to customer
service.

IF YOU HAVE A COMPLAINT…
Please contact a member of staff at the retail centre. Your complaint will be taken seriously and we will make every effort to
resolve the problem straight away.
To help us deal with your complaint as quickly as possible it would be helpful if you could provide us with the registration
number of your vehicle along with details of any finance and insurance products purchased.
Occasionally we may ask you to outline the details of your complaint in writing to us to ensure that we have a thorough
understanding of the facts.

WHAT HAPPENS IF WE ARE UNABLE TO RESOLVE YOUR COMPLAINT STRAIGHT AWAY?
There may be occasions where we need more time to carry out an investigation and therefore would not be able to
resolve your complaint straight away. If this is the case we commit to the following timetable:
Within 5 business days of the business receiving your complaint:
We will try to provide you with a full response. If this is not possible, we will confirm in writing that we are continuing to look
into your complaint and the name of the person who will be handling the complaint on your behalf.
Within 4 weeks of the business receiving your complaint:
Your complaint will have been investigated and we will write to you with our response. If we are still not in a position to
resolve your complaint then we will inform you of the reasons and provide details of when we will make contact again.
Within 8 weeks of the business receiving your complaint:
In the unlikely event that your complaint has not been resolved before this time, we will write to you with our final response.

IF YOU ARE DISSATISFIED…
If, at any time, you are dissatisfied with any aspect of our complaints process, you may write to:
The Compliance Officer, Inchcape Retail Limited, First Floor, Unit 3140 Park Square, Solihull Parkway, Birmingham, B37 7YN.
0845 125 5900.
The Compliance Officer will acknowledge receipt within 5 working days, carry out a review and write to you with a response
within 20 business days of receipt of your complaint.

IF YOU ARE STILL DISSATISFIED…
If you wish to pursue your complaint you may have the right within 6 months of our final response, to ask the Financial
Ombudsman Service to review your case. The Financial Ombudsman Service is there to provide consumers with the free
independent service for resolving disputes between consumers and businesses quickly and informally.
You can find out more about this service by visiting their website: www.financial-ombudsman.org.uk
Or by writing to them at: The Financial Ombudsman Service, Exchange Tower, London. E14 9SR
Or by calling 0800 023 4567 (free from land lines and mobiles)
or 0300 123 9123 (calls cost no more than to 01 and 02 numbers)

IF YOU HAVE ANY QUERIES REGARDING OUR COMPLAINTS PROCESS…
Please contact: Inchcape Retail Limited, Customer Relations, First Floor, Unit 3140 Park Square, Solihull Parkway, Birmingham,
B37 7YN. 0845 125 5900.

P1792 - March 2020 [Jaguar, Land Rover, Toyota, Lexus, VW & Audi]

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F Inchcape

InchcapeCare

Asset Protection Insurance

This document explains the benefits of Asset Protection from the If the total loss:
InchcapeCare range. It contains important information which you should occurred after your vehicle was taken or driven without your consent by a
read carefully to assist in making your purchasing decision. family member, spouse or partner;
Although your motor insurance gives you invaluable protection, does it w as caused by someone not eligible to drive your vehicle under the terms
give you all the cover you need if your vehicle is stolen or written off? Many of your motor insurance policy for whom you gave consent, or where the
motorists have found that their motor insurance lets them down just when person driving your vehicle did not have fully comprehensive insurance in
they need it most. That’s because your motor insurance may only cover the place for your vehicle;
current market value of your vehicle, the amount you originally paid is likely w as caused by someone who does not hold valid driving licence or is
to be much higher. Asset Protection could pay the difference between the in breach of the conditions of their driving licence, for whom you gave
write off settlement from your motor insurance company and the price you consent to drive your vehicle;
paid for your vehicle or the outstanding balance on your vehicle finance, occurred outside the territorial limits of the policy;
lease or contract hire agreement, whichever is the greater amount. o ccurred outside the period of insurance;
o ccurred where your vehicle had been driven in the European Union,
Full terms and conditions can be found in the policy document. other than the United Kingdom or any other country shown on an
International Motor Insurance Card (“Green Card”), where you have not
About the cover: kept in force a motor insurance policy providing an equivalent level of
Asset Protection is available on all used vehicles up to 10 years old and cover as you would have enjoyed in the United Kingdom.
100,000 miles
Asset Protection covers you for a period of 3 years from the date of This insurance does not cover all types of deposit allowances, any arrears,
purchase default or late payment charges, excess mileage charges, maintenance
Asset Protection covers all factory fitted manufacturer approved and recoverable VAT, any warranty, new vehicle registration fee, any
accessories insurance premiums, road fund licence, fuel and paintwork protection
Asset Protection covers dealer fitted accessories applications or negative equity transferred from a previous agreement.
Asset Protection claim limits vary by Invoice Price, up to a maximum of
£50,000 These are examples of the main exclusions. For complete details please
A sset Protection covers up to £250 of your Motor Insurance Excess in the refer to the full policy document.
event of a total loss
Asset Protection offers a full refund in the event of a non-monetary claim Eligibility:
Asset Protection is 5-star rated by Defaqto. You are resident in the UK, Isle of Man or the Channel Islands and remain
so throughout the period of insurance.
Significant Exclusions: You are either the owner of your vehicle or have a finance, contract hire or
If your vehicle is: lease agreement in relation to your vehicle or are the registered keeper of
your vehicle.
not shown in Glass’s Guide; You are at least 18 years of age.
insured on any type of motor trade insurance policy; Y ou hold a valid policy providing comprehensive motor insurance for your
h as been modified other than in accordance with your vehicle vehicle and continue to do so throughout the period of insurance.
manufacturer’s specification. In this instance, cover will not be provided if You hold a full driving licence which is valid in the UK.
we determine that the total loss occurred as a result of this modification; Y our vehicle is under 10 years old and has covered fewer than 100,000
a scooter, motorcycle, touring caravan, non-United Kingdom specification miles.
vehicle or not built for principal sale in the United Kingdom or classed as
a Grey Import, kit car, bus, coach, commercial vehicle more than 3.5 How Much Does Asset Protection Insurance Cost?
tonnes, truck or a heavy goods vehicle; The cost of the product varies depending on the period and vehicle
owned by a garage, vehicle trader or any other associated vehicle trade invoice price:
company;
manufactured in the United States of America and is not right hand drive; Vehicle Purchase Price 36 12 Months 36 12 Months
manufactured in the United States of America and has been imported Months Direct Debit Months Direct Debit
directly from that country and has not been purchased as new from an Cover Cover
authorised United Kingdom distributor; (Standard) Option (Prestige) Option
used for daily or weekly rental; (Interest Free) (Interest Free)
used as an emergency or military vehicle, courier or delivery vehicle,
invalid carrier, for driving school tuition, for any hire or reward or as a taxi; Vehicles up to £12,500 £298.80 £24.99 £334.80 £27.90
used for track days, road racing, rallying, pace making, speed testing or
any other competitive event. Between £12,501 - £25,000 £298.80 £24.99 £334.80 £27.90
The first £500 of your claim where you or the person driving your vehicle at
the time of the loss is under 25 years old. Please note, this only applies to Between £25,001 - £50,000 £358.80 £29.99 £358.80 £29.90
at-fault collision claims.
Between £50,001 - £75,000 £358.80 £29.99 £418.80 £34.90

Between £75,001 - £100,000 £502.80 £41.90 £514.80 £42.90

Between £100,001 - £150,000 £598.80 £49.90 £598.80 £49.90

DocuSign Envelope ID: B4DD44C2-906F-48F9-B127-855C9D52387F Inchcape

InchcapeCare

What is deferred opt - in? What if I wish to purchase Asset Protection Insurance without waiting
Deferred opt-in is a Financial Conduct Authority initiative to allow you 2 clear days from having received this quotation?
the time to make an informed decision to purchase Asset Protection If you want to purchase Asset Protection Insurance but don’t want to wait
Insurance. Part of this initiative is that we must supply you with this for 2 clear days to pass, you will need to contact 0161 828 1785, allowing
quotation and allow 2 clear days between the date of this quotation and at least 1 clear day to inform them of your decision to purchase. We will
the conclusion of the transaction in order that you are able to consider the ask you to confirm that you have initiated this contact, in accordance
product features & benefits, the exclusions and the price, which is shown with the Financial Conduct Authority’s Insurance Conduct of Business
within the table above. Sourcebook (ICOBS) under sections 6A.1.6R.1.7R.

2 clear days means: Asset Protection Insurance provides an exceptionally high level of
Day 1 – Prescribed information with quotation provided cover and has received a top 5-star rating by Defaqto, the UK’s leading
Day 2 – clear day independent financial services rating agency. These top 5-star ratings can
Day 3 – clear day be confirmed on Defaqto’s own website.
Day 4 – complete purchase
As with most insurances, Asset Protection Insurance is an optional
insurance product, and is available from alternative suppliers and is
not a compulsory purchase. Please note that prices for Asset Protection
Insurance will vary based upon differing levels of cover.

How do I apply?
After 2 clear days (or later) of you having received this quotation, we will
contact you to discuss whether you wish to purchase Asset Protection
Insurance.

InchcapeCare Asset Protection Insurance is administered by Car Care Plan Limited. CCP E1033
Car Care Plan, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG ICM 12917 02/2020
Phone: 0344 573 8069

This document is intended for marketing purposes.

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InchcapeCare Asset Protection

Insurance Product Information Document

Company: Inchcape Retail Limited
Product: Asset Protection

This insurance is provided by Inchcape Retail Limited, a company registered in the UK. Inchcape Retail Limited is authorised and
regulated by the Financial Conduct Authority. Financial Services Register number: 312637.

This document contains some important facts about InchcapeCare Asset Protection. It is to be regarded as only a summary of cover to
help assist you in making an informed purchase decision. Full terms and conditions of the policy are provided in your policy document.
Please take time to read this policy document to make sure you understand the cover it provides.
Under Financial Conduct Authority rules, you must also be supplied with prescribed information in regards to this product and once
supplied be allowed two clear days for you to consider the product features, benefits, exclusions and price.

What is this type of insurance?

Asset Protection is designed to protect motorists against the financial shortfall that they may be exposed to in the event that their
vehicle is written-off as the result of an accident, fire, theft or adverse weather conditions.
This insurance is underwritten by Motors Insurance Company Limited which is registered in the UK. Motors Insurance Company Limited
is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation
Authority. Financial Services Register number: 202875.

What is insured? What is not insured?

Your vehicle providing that: If the vehicle is:
Written off by someone not eligible to drive your
n You are either the owner of the vehicle vehicle under the terms of the motor insurance
or have a finance, contract hire or lease policy for whom you gave consent or where the
agreement in relation to the vehicle or are the person driving your vehicle did not have fully
registered keeper of the vehicle; comprehensive insurance in place for the vehicle;
Written off after it was taken or driven without your
n You are a resident in England, Scotland, consent by a family member, spouse or partner;
Northern Ireland, Wales, the Isle of Man or the Written off before the inception of this insurance;
Channel Islands on the start date and remain Outside the territorial limits when the total loss
so throughout the period of insurance; occurs.

n You are at least 18 years of age; We will not cover:
Your vehicle if you have not claimed under the
n You are covered under a fully comprehensive Motor Insurance Policy or from a third party
motor insurance policy for the vehicle; through an Accident Management Company or
your claim has not been settled as a total loss;
n Your vehicle is ten years old or under and it Any claim where the Motor Insurer has offered to
has covered less than 100,000 miles at the repair the vehicle but you have requested the claim
start date of the policy. to be dealt with on a total loss basis;
If you decline the offer of a replacement vehicle
During the period of insurance, following the total under the terms of the Motor Insurance Policy, or
loss of your vehicle due to fire, theft, accidental you are eligible for a replacement vehicle under
damage or adverse weather conditions, we will pay your Motor Insurance Policy but you choose to
the difference between the motor insurer’s total pursue your claim via an Accident Management
loss settlement and: Company, then the claim will be settled based
on the value of the replacement vehicle and not
n the purchase price of your vehicle, including the settlement figure offered under the Motor
delivery, factory fitted accessories and dealer Insurance Policy.
fitted options as confirmed in the net sales
invoice; or Note this may result in no sum being paid;
Any insurance premiums. We exclude all deposit
n the early finance settlement amount; allowances, discounts, rebates, concessions,
whichever is greater, up to the sum insured; or cashbacks, incentives and contributions. We also
exclude new vehicle registration fees, road fund
n in the case of a lease or contract hire licence fee, number plates, warranty costs, fuel,
agreement, we will pay the difference paintwork protection applications, other extras,
between the amount paid out by the motor arrears or negative equity.
insurer and the early termination charge from
the lease or contract hire company.

We will also cover up to £250 of your motor
insurance excess.

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Are there any restrictions on cover?

The following claim limits apply depending on the vehicle purchase price:

Vehicle Purchase Price Maximum Claim amount
Up to £50,000 Vehicle purchase price
£50,001 to £75,000 £25,000
£75,001 to £100,000 £40,000
£100,001 to £150,000 £50,000

Types of vehicle and usage excluded by this policy are:
When used as an emergency or military vehicle, courier or delivery vehicle, invalid carrier or driving instruction vehicle;
When used for hire or reward of whatsoever nature, or as a taxi;
When used for track days, road racing, rallying, pacemaking, speed testing or any other competitive event;
A scooter, motorcycle, touring caravan, non-United Kingdom specification vehicle or not built for principal sale in the United
Kingdom or classed as a Grey Import, kit car, bus, coach, commercial vehicle more than 3.5 tonnes, truck or a heavy goods vehicle;
When owned by a garage, vehicle trader or any other associated vehicle trade company.

We will not cover:
Any premium owed that is deducted from the settlement by the Motor Insurer of a total loss claim on the vehicle;
Any Motor Insurance excess above £250 that is deducted from the settlement by the Motor Insurer of a total loss claim
on the vehicle;
The first £500 of the claim where you are under 25 years of age at the date of the total loss as a result of a fault accident.

Where am I covered?

To purchase this cover, you must be a resident in:
n The United Kingdom which includes England, Scotland, Wales and Northern Ireland; or
n The Channel Islands; or
n The Isle of Man.

You are covered for any claim occurring in:
n England, Scotland, Northern Ireland, Wales, the Isle of Man and the Channel Islands, in the European Union
and any other country shown on an International Motor Insurance Card (“Green Card”) for as long as you
maintain a comparable level of cover on your Motor Insurance Policy as in the United Kingdom and that this
cover is in force on the date of an incident that results in a total loss.

What are my obligations?

n You must provide full and accurate information to all questions asked. Your answers must be true to the best of your
knowledge and belief. Your answers will form part of the statement of facts on which your policy will be based. If
you become aware that information you have given us is inaccurate or has changed, you must inform us as soon as
possible. Failure to do this may invalidate your policy and claims may not be paid.

n If you need to make a claim: In the event of your vehicle being declared a total loss you should contact the
administrator on 0344 573 8069 or email [email protected]. You should notify the administrator within
120 days of the total loss and prior to accepting any settlement from your motor insurer.

When and how do I pay?

You can pay your premium as a one-off payment prior to the start of cover or in monthly instalments.

When does the cover start and end?

Your cover will take effect and end on the dates stated in your Validation Certificate.
The period of insurance will end earlier if:
n The vehicle is declared a total loss; or
n The vehicle is sold or transferred to a new owner or repossessed by the Finance Company; or
n The policy is cancelled; or
n You do not pay the premium due.

How do I cancel the contract?

To cancel your policy within the first 30 days, please contact the introducer who sold you this policy to obtain a full refund.
For cancellations after the first 30 days, please contact the administrator on 0344 573 8069 and you will receive a pro-rata
refund (subject to an administration fee).
Please note you will not receive a refund where you have already made a successful claim on the policy.

CCP E0961 - 01/19 ICM 11860