Q2 2021 In Sight Newsletter

Q1 2021

Unfolding a New Chapter and Leaving a Legacy Behind

Making a difference and leaving a legacy are two things I think turn on! Peter (and computers) have come a long way in the

we all strive to achieve in life. For two of our Southeast Region last 34 years. Peter has held five different positions, his most

leaders who are embarking on a new chapter this month— recent being Facilities & Real Estate Director for the Southeast

retirement— they each can open the door to their new journey Region.

knowing they truly did make a difference while here at Quest Throughout his career, Peter has led many teams, projects,
and they are each leaving a legacy to be proud of. initiatives and efforts, all while working alongside “the most

Dr. Tom Burgess began his career at Quest on talented and dedicated lab professionals in the industry”.

June 14, 1976 when he joined Laboratory Whether planning out the rapid recovery from the 9/11

Procedures—Upjohn in King of Prussia, PA. He transportation restrictions to managing and overseeing a

nervously walked through the doors wearing a facility upgrade to ensuring employees receive the necessary

light green shirt, bright, multi-colored plaid information and communications when a hurricane is bearing

sports coat, bright green slacks, blue patent down, Peter has always stayed focused on our people and our

leather shoes … oh and a bright green bow tie patients…. Something that Jeff Broka, former Regional VP at

to boot. Can you tell it was the 70’s or what?! Quest, instilled in Peter early on.

Dr. Burgess was fortunate to have a great first boss in Dr. Though there is no doubt Peter will stay
Philip Walsh who taught him how to work and how apply what focused as he enters retirement, his focus will
he learned in his post-doc training. “He let me make my be on spending more time with his family…
decisions, corrected me when I was wrong and supported me especially his precious, 3-year-old
when I was right,” commented Dr. Burgess. “He truly was ‘The granddaughter, Charli.
Wind Beneath My Wings’.”

Since his first job under Dr. Phillip Walsh as Head, Congratulations to you both on all of your incredible
Department of Special Chemistry, Dr. Burgess has held more accomplishments during your 34 and 45 year careers at
than eight positions across four states in his 45 years with the Quest. Thank you for the impact you have made, the lives you
company, his most recent being Technical Director, Southeast have changed and the path you have paved for so many. You
Region & Laboratory Director, Tuscaloosa, AL. Dr. Burgess can walk out of those doors one last time knowing your work
will officially walk out the front door of the Atlanta facility for the here is done and was done incredibly well. Though you will be
last time as a Quest employee on July 9th… maybe he should missed in the hallways of the Atlanta facility, know that your
bring back the first day on the job outfit for his last? legacy will live there and across the region for years to come.

Dr. Burgess is grateful for his 45 years at the company and all Inside this Edition
the people he met and worked with along the way. Though he
will miss his friends and colleagues, he is looking forward to Commercial Corner 2-3
putting his woodworking and furniture repair skills to good use
by donating some time and skill to Habitat Restore. Dr. Read It Now: ourQuest online 4
Burgess—you truly are a “Tom” of all trades and we wish you
well! SLT Spotlight 5

Peter Moore is our second leader in the Get Paid! Culture of Profitability 6
Southeast Region who will be retiring in July Around the Region 7
after 34 years with the company. Peter got his Everyday Excellence 8-9
start at Quest on July 20, 1987 as the Compliance Corner 10
Southeast Regional Operations Manager for Lab Week in Pictures 11
Nichols Institute. Peter remembers having to hit ICYMI 12
the old IBM 8088 dual floppy PC just to get it to

The Southeast Stars In Sight

COMMERCIAL CORNER

Movers and Shakers

Welcome and congratulations to the below individuals who have recently joined the Commercial Team, made a move or received
a promotion!

 Robbi Bain—Sales Director to Exec. Sales Director Neurology  Charlotte Hazelwood—Internal Account Manager

 Rebecca Brisley—IDI Account Executive  Shannon Houston—Physician Account Executive

 Lori Camp—PAE (SE-N) to PAE (SE-S)  Yogi Parson—Physician Account Manager

 Denise Doster—PAE to PAM  Lisa Swinney—PAM to PAE

 John Dustin—Women’s Health Account Executive  Collin Vaughan—PAM to PAE

 Melissa Golden—WHAE to SAE  Lori Ward—PAM to PAE

 Chris Green—Physician Account Executive

View from the Top!

Congratulations to the following Southeast Region Sales Directors for being ranked nationally across Quest!

Name National Rank
Laurel Raffaele-Barnett 1
Jack Maya 2
Lydia Lazcano 3
Steven Raymond 5
Greg Lineburg 8
Joe Ledbetter 14

Winning Big

The Commercial Team had several big account wins in Q2. Congrats on all the new business across the region!

PPG OBGYN ($75K) Premier Rheumatology Advanced OBGYN ($40K)
($42K)
Debbie Karesh & Winfield Brady &
Tina Parsons Colin Vaughn Tina Parsons

Advanced OBGYN ($40K) GA Nephrology ($120K)

Winfield Brady & Marcus Seiferth,
Tina Parsons Tina Parsons
& Julie Smith

2

Q1 2021

And the Award Goes to….

The SE-N Commercial Team recently implemented two new awards: Health System Team Award and the Non-Health System Team
Award. The Health System Team Award is voted on by the Health System Team and is awarded to someone on the Health System team
for their team work, collaboration, and/or other behaviors that are above and beyond. The Non-Health System Team Award follows similar
criteria but is awarded to someone that has worked closely with the
Health System Team and has made the team better at their job or have
gone above and beyond to make a client happy for being with Quest.
Congratulations to the 1st Quarter winners of each award. The winners
and why they were selected, are listed below. Thank you all for being
true heroes and representing Quest so well!

Quest Supports ‘Getting Back to Normal’ Efforts

The below is an excerpt from a news story that aired on June 1st on WBTV3 in Charlotte. The donation described in the story was
part of a localized branding campaign done in the Charlotte area. You can read the entire story by clicking here.

With some schools already out for summer, the demand for swim lessons is high. Free swim
lessons will not be happening at Mecklenburg County public pools due to a lifeguard shortage.
Swim lessons are being offered through the YMCA, but right now, they are already on a waitlist
at each branch location in Charlotte. Drug testing company Quest Diagnostics is stepping in to
help with funding. The company is donating $9,400 dollars to help fund week-long summer
camps for kids who cannot afford them and to provide more than 70 free swim lessons. The
funding will go to the YMCA’s Harris, Lake Norman and Lowe’s locations. According to a
spokesperson for Quest Diagnostics:
“Quest’s goal when working with the YMCA was to support the Charlotte community’s transition back to normal, healthy routines. We
understand that summer activities, including day camps and swim lessons, organized through a community’s local YMCA provides education
and access to healthy lifestyle choices to children and families. Supporting access to swim lessons and water safety education ahead of the
potentially dangerous summer months, is an initiative both Quest and the YMCA are passionate about. Knowing how to swim can not only be
a matter of life or death for a child, but it can also impact future quality of life, by improving physical health and giving a child confidence
around pools, lakes and other bodies of water.”
Now all the YMCA has to do is fill lifeguard positions. The aquatics director says learning to swim is more important this summer than ever
because many kids who should have already learned did not because of the pandemic. “We did miss a huge chunk of swim lessons and
water safety classes last summer,” Aquatics Director Ame Guy told WBTV. “We would’ve normally gone into apartment complexes across
Charlotte and taught over 1500 kids how to swim for free, and we didn’t get to do that this past summer.” The YMCA of Greater Charlotte is
trying to make up for lost time by offering swim lessons to anyone signed up for summer camp, in addition to private and group lessons.

3

The Southeast Stars In Sight

Read it Now: ourQuest Online
A Year of Challenge and Change: Check out our Corporate
Responsibility Report

We are proud to share our 2020 Corporate Responsibility (CR) Report: A Year of Challenge and Change, which features Quest’s
contributions to battling the COVID-19 pandemic, as well as programs and partnerships that demonstrate the company's commitment to
positively impacting our patients, clients, colleagues, and the communities in which we operate.

Filled with sentiments from our leaders, workforce demographics, philanthropic
efforts, and investments we’ve made in our employees, this report is a
compilation of what we achieved last year and where we are headed in the
future, with our goals centered around promoting a healthier world, creating an
inspiring workplace and building value.

The report highlights our achievements from 2020 including:

• Expanded COVID-19 capacity throughout the year, performing 30 million
COVID-19 molecular tests and serology tests.

• Launched Quest for Health Equity (Q4HE), a more than $100 million
initiative to address disparities in underserved communities. Q4HE will
provide a combination of donated testing services, education programs,
and financial support.

• Renewed the company’s commitment to Inclusion and Diversity through
sparking open dialogs on racial justice, providing financial support to the
NAACP Legal Defense Fund and other social justice organizations, and increasing disclosure for workforce diversity.

• Achieved progress on operational sustainability goals.

• Donated time and resources to colleagues and communities, with more than 25,000 hours volunteered by employees.

We are proud of what we have accomplished and our impact on empowering better health. We hope you are too.

Check out the report here, then share what you’re proud of on Yammer using #CRReport20. And, stay tuned next week for posts on our
external social media channels that you can share.

Check out MS Teams on your PC and make sure to start your
EMPower training right now

MS Teams has been activated and is now If you are signed up for a session and need
operating on all Quest PCs, so try logging in to change your session for any
today! reason, please click here for instructions on
how to adjust your schedule.
Training through EMPower is also available
for everyone, with assignments running Important reminder: In order to access the
through July to give all employees an trainings for Teams, you must be logged onto
opportunity to get trained ahead of the the Quest network.
transition from Skype to Teams. Quest has
built an extensive training program in Additional resources for you:
EMPower that includes two options for
learning MS Teams: Click here for Frequently Asked Questions
(FAQs) on this transition to Microsoft Teams.
Computer Based Training (CBT) modules
that will allow you to learn at your own pace Additional information is also available on our
by watching 3 to 6-minute video segments. Microsoft Teams Support Hub. 

Instructor-led training that will review the If you additional have questions regarding
content needed in a 1-hour session.  our transition from Skype for Business to
Microsoft Teams, please click here to send
an email to MS Teams Support.

4

Q1 2021

SLT Spotlight

Get to Know Kathe McCarthy

We are fortunate to have an incredible Senior Leadership Team (SLT) in the Southeast Region.
Throughout the next several issues, you will have the opportunity to get to know your SLT a little
better, through this SLT Spotlight feature! This edition we get to know Kathe McCarthy, Senior
Director, Patient Services for the Southeast Region.

Q: How long have you been at Quest? Q: What brings you joy at work? At vacation to South Africa before the
home? pandemic.
Kathe: I have been with Quest for 35 years.
Kathe: At work, observing great collaboration Q: Who are some of your role models and
Q: Where are you from originally? from a diverse team makes me proud…. At why?
home, my husband’s cooking! He is better at
Kathe: I am originally from Lexington, it than I am! Kathe: My mother...she taught me to step out
Kentucky. of my comfort zone and not to be afraid to
Q: Where did you go to college? take risks in life and in my work. I’m not very
Q: Tell me a little bit about your family…. athletic but I always pushed myself—and
Kathe: I graduated from University of Central began to experience scuba diving and riding
Kathe: I am married to my best friend, Florida in Orlando but did my MT internship motorcycles.
Casey. We got married later in life and our at the University of Cincinnati—The Christ
ceremony overlooked the red rocks canyon Hospital. Q: Tell me something interesting that not
in Arizona. many people know about you.
What do you enjoy doing on weekends/
I have four brothers...I’ve been matriarch of when you are not at work? Kathe: My husband and I traveled via
the family for 30 years. Our family ties are motorcycles (I rode my own) through South
very tight… I travel with my sister-in- law, Kathe: I love to travel but can also enjoy Dakota-it is truly a beautiful state.
niece and grandniece. staying home and binge watching a great
series on TV.
Casey and I enjoy two brother cats who rule
the house and bring us many laughs. I also Q: Where is your most favorite place you Thank you to Kathe for being our SLT
have strong friendships I have made have traveled? Spotlight this edition of the In Sight
throughout my life-many who I consider my newsletter!
family. Kathe: I was able to experience my dream

(Above pictures, left to right) Kathe and Casey on their wedding day at the Red Rocks canyon in Arizona; Kathe on her motorcycle during a road
trip across South Dakota; Kathe and Casey’s two cats; Kathe and Casey with Dr. Chris Watkins (far left) and her husband, Stan, in South Africa.

5

The Southeast Stars In Sight

Get Paid! Culture of Profitability

You may have heard of our program to “Get $41 in ‘21” or its predecessor, “Get $40!”. The whole intent is to increase our Revenue to
REQ for the SE North. These programs involve many projects from many functional areas, including Patient Services, Billing,
Commercial sales, and Customer Solutions. I am very excited to share that we are meeting our goals, and the trends are showing that
we will continue to exceed our expectations! This is a result of the hard work from many people to increase cash! Increased cash allows
for greater investment in our SE Region infrastructure, staffing, and performance bonuses!

A Culture of Profitability

There is so much more we can do together to achieve even greater heights of What is a profitable corporate culture?
profitability. Our “SE Priorities” clearly define HOW to embed a culture that drives a “Every employee behaving in a way that pro-
profitable business. Over the next months I will take us on a journey to expand on motes the firm’s financial success.”
our SE Priorities and what it means to each employee, each function and group, June R. Jewell, CPA
and how each of us contribute to the Region’s profitability. My hope is you
understand and own your role in our company success. To put it bluntly, without
cash there is no company.

Intense Customer Satisfaction via Operational Excellence

Keeping our promises = Client Loyalty We know that customer loyalty stems from customer satisfaction. When
customers are loyal, they will go out of their way to seek out their favorite
It costs 5x more to attract a new customer than to brand1. Customer loyalty is not just the responsibility of our customer-
keep an existing one. facing functions. Every employee and Functional area must fulfill the
promise to the client and patient of an excellent customer experience.
Existing customers are 50% more likely to try new Every order we receive is a promise to deliver accurate, easily
products and spend 31% more than new clients.2 understood and timely results, fair and transparent pricing, and excellent
customer service.

Superior Capabilities

If you are a Quest employee, then you must have things that are unique Employees who develops their strengths = Profits
and outstanding about you. You are here because you are special! A
culture of profitability leverages your strengths, personal abilities, and 10% - 19% increase in sales
attitudes. Each of us must focus our strengths on our work, on each task 14%- 29% increase in profit3
throughout each day. The reasons that we are successful is not just in the
numbers, its due to each one of us performing at our best!

An Engaged and Talented Team

The sense of being on a team and knowing that we are supported is part of the “secret sauce” that makes the SE Region exceptional! I

Employee Engagement = Profits remember being on my college gymnastics team and the strength that
came from knowing my teammates were rooting for me. Their support

Companies with highly engaged employees had: helped me to give my best, be brave, and focus on the task at hand. In a
similar way, our work can seem like we are individuals doing a job that

● 147% higher earnings per share only impacts our personal production. The truth is that everything we do
● 19.2% improved operating income3 has direct impact on our patients, clients, and health of our company. A
culture of profitability ties together every employee performing

exceptionally, encouraging each other as a team, to provide intense customer satisfaction.

Over the next weeks and months, we will explore how the actions you take that ensures each requisition can be billed contributes to the
health of our company. We will discuss in greater detail topics like:

● Missing Information

● Patient Collections

● How our performance metrics are related to a profitability, and

● Recognize those individuals who take action to ensure Quest is paid for the work we do.

To have a culture of profitability requires every one of us to be aware of how our daily work impacts customer experience and influences
their decisions to be loyal to Quest Diagnostics. I am looking forward to going on this journey with you!

Ivan Manestar 1. Zendesk Customer Experience Trends Report 2020
QMS Sr. Program Mgr. Get $41 in ’21! 2. Customer Acquisition vs. Retention Costs [Infographic] (invespcro.com)
3. Developing Employees’ Strengths Boosts Sales, Profit, and Engagement (hbr.org)
6

Q1 2021

Around the Region
Miami Welcomes Jim Davis!

On April 12th, the Miami Lab facility was excited and honored to host Jim Davis, EVP General Diagnostics. Jim had a chance to meet with
lab employees as well as take a tour of the facility. Jim commented on the cleanliness and organization of the physical facility, as well as the
professionalism and dedication of our employees. Thank you to Guy Mitchell and his team for being such gracious hosts and hostesses
and helping the SE Region to shine!

A Team Effort Leads to Success!

Thank you to Ami Bobilya, Strategic Account Executive, for sharing this amazing success story and showcasing just how team work
makes the dream work!
Goshen Medical Center is a large FQHC in Eastern NC with 28 primary care locations. We are currently over ½ way thru the on-boarding
(5/3-7/28) for this group. I want to make sure we called out the Quest Team who have, and continue, to play a significant role in the on-
boarding and servicing of Goshen Medical. This team is a tremendous example of professionalism, integrity, and dedication; finding ways to
partner and support each other always ensuring the clinics/ patients are the primary focus. Each call/ email and with every office visit this
team moves quickly to fill in the gaps to ensure a smooth transition from Lab Corp. I know this has been tremendous lift for the group coming
out of COVID, managing thru staffing challenges and other projects, but no one skipped a beat. I am not sure how best to show my
appreciation for all the individuals (see below) who have contributed other than to truly say thank you for being the BEST OF QUEST!

7

The Southeast Stars In Sight

Everyday Excellence in Action

The following are Recognitions sent in via email and/or given during the Breakfast Call meetings, over the past couple of months.
Congrats to all employees recognized for going above and beyond and exemplifying Everyday Excellence!

The following was submitted via email from a patient Lisa Callicutt also thanked the Greensboro Lab Staff for,
regarding Marjorie Valeron, a phlebotomist at one of our “...their assistance and support of the materials team in
Greensboro while we are short handed due to staff out on
Miramar facilities: FMLA The on-site staff has always worked as a family when
a dept is in need. A special thanks to Nell McCoury, Lori
“Marjorie has been taking care of my 24-year-old son’s Snow, Denise Jackson, Jayne Mazyck, Jane Jackson,
Laraie Carter, and Brian McKenny. Team work makes the
blood drawing for more than four years. He has a dream work.”

Marjorie disability: Autism and other health issues
Valeron that require a CBC every six weeks, plus other

tests as well. My son has difficult veins, and now

being overweight requires a Phlebotomist with Jane Dulin said a, “...great big thank you to an amazing group

skills as well as compassion. He was fortunate to of people leaders that participated in the Lunch-n-Learn about

find Marjorie, who not only has the skills, but Employee Recognition. It was incredible to lead the

cares! Her demeanor is calm and reassuring, always caring for team inclusive of Steven Raymond, Lisa Simpson,

her patient. My son has encountered a lot of rejection in the past Omaris Lareno, Kevin Floyd, Stephanie

including one time at your Quest branch for which I called Quest Steven, Sylvester, Lavonda Bryant, Shelcy

and suggested to train your staff to handle people with disability Lisa, James and Lila Palmer during this Tricia,

with respect and understanding. After that incident we always ask Omaris conversation, that felt like a group of Rita,

for Marjorie to avoid difficulties and the person involved "the honest ,open leaders sharing a Erika,
conversation. Special thanks to Tamela
incident" is now polite. Kevin, Betsy Swider and Jorge
Stephanie,
Marjorie not only handles my son's tests but she also takes care Lavonda Hernandez as our SE Kimberly,
of other children and young adults with Autism ( non verbal
and high functioning ). Some of my son's friends parents Shelcy, region Recognition champions, Cariny
always ask for her to draw their blood. I am sure that you already Lila,
know that he goes way and beyond her responsibilities to help Betsy, our fantastic behind the scenes
people with disabilities which is why I decided to provide positive
feedback. We have the tendency to complaint forgetting to praise Jorge director, Tricia Falk, and our supporting
people that really make a difference in our lives.
HRBP's, Rita Davis, Erika Sawyer,

Kimberly Rogero, Tamela Dodson and Cariny

Camacho.”

In conclusion, thanks to Marjorie my son has accepted the fact George Lloyd gave a, “Big thank you to Elisha Adams
that he needs the blood test and has moved on from the terror he
encountered in the past, but won't let anyone else draw his blood and Joe Pearson, Miami Logistics Supervisors, Elisha
unless Marjorie is not available. Also I am also you client as well and Harvey Samuel, Group Lead out of Adams
as the rest of my family. I 've had excellent experiences there, Columbia SC. We had an incident regarding
been treated friendly and with respect.
missing Covid samples out of Miami. These were Joe
Thank you for giving me the opportunity to express my gratitude to picked up out of the Miami lab by a vendor by Pearson
Marjorie for all she has done for Michael throughout the years. As
a mother, I am grateful forever. There nothing better than to meet error. Elisha and Joe worked locally with the vendor
people that care.”
and tracked down that the specimens were on a

Thank you, Marjorie, for being a true example of Everyday truck to Augusta Georgia. Harvey Harvey
Excellence and putting our patients first! Samuel, group lead out of Columbia SC, Samuel
drove to Augusta and helped the vendor

search through bins that had come out of

Ken Godwin said a big thank you to, “...everyone South Florida. The specimens were still ATL
frozen and send to Atlanta for priority Lab Ops

for all your help with getting a patient’s lab testing. A big thanks also to the Atlanta lab ops folks

resulted. Lee Miller-Hinesley, Simone for expediting these results!“

Greensboro LindsayTootle, Krysta Chambers, Shout out to Julie Nelson and the molecular
Team Teresa Love, Kamyra Bennett, Karen
DeLeon, Nell McCoury, Hospital team for immediately acting on some VIP

Liaison Team, Greensboro Lab. You Julie COVID-19 samples that were inadvertently

Nelson delayed due to a confusion caused by the

all ROCK!!!” office.

8

Q1 2021

A client took the time to write a letter to Steve Rusckowski Congratulations to our DermPath Diagnostics in

about an employee in Tampa, Christina Shadid: “I Altamonte Springs for being named a Gambino

write primarily to ensure that you are aware of the Quality Award Winner. This is the highest DermPath
extraordinary value of one of your Tampa based quality award in the company and Diagnostics
long-tenured employees, Christina Shadid. demonstrates the commitment of the entire

Tina Shadid There simply are not adequate word to describe team. Congratulations!
her problem-solving skills, her understanding of
work processes in Tampa, her ability to Estella McDougal thanked Julie Nelson for her
communicate, and her commitment to us as a client
and especially to our individual patients.” Tina has continued support of Women’s Health issues.

worked closely with the providers son, on their patient “Cytology and Molecular labs have common
population. The client states her orders are “incredibly
complex; we order on hundreds of autistic patients who are goals that are very difficult to achieve and most
often difficult collections. Many travel from out of the country
or out of the state to receive care in our office, so redrawing people tend to think of women’s health as a
because of error is not an option”. Thank you, Tina for being
you, understanding the needs of our customers, and placing Julie cytology issue only. However, Julie is
the patient at the center of what you do! Nelson always willing to give or accept support as
needed to complete pendings, change

workflow, assign staffing, etc. I think

this collaboration carries to all levels

of workforce and is very much

Natalie Richardson paid special thanks to Carleton appreciated. Also, thank you Julie for a Jimmie,
Carleton Kimbrough and Acelia Eire with the Kimbrough great lab week!” Ethel,
Supply team today for all of their support Acelia Julie
and help with getting the last bit of supplies Eire Special THANK YOU for all the work on Lab Nell, Karen,
for our big win acct. Thank you to the Supply Week 2021. Jimmie Rias, Ethel Pujols, Aubrey
team for all that you do. We ask a lot for Julie Nelson, Nell McCoury, Karen
immediate assistance and we appreciate all you
do. Armentrout, Aubrey Shedd, Claudia

Reyes and Jennifer King all lead the effort Claudia,
for each sites lab week activities. We had a Jennifer

great week and we appreciate the hard work it

A large FQHC start in early May in Stephanie takes to execute this event.

Strickland’s district – a customer that consists of 27 Congratulations to our Knoxville Trustees

locations. Customer solutions and Tower site for an excellent CAP

commercial highlighted the outstanding Rhonda inspection! Also, our Vero Knoxville
work of Rhonda Hicks. “She was very Hicks Trustees
critical in the customer’s transition and went Beach RRL had a zero
Tower
above and beyond to make this customer’s deficiency COLA

first week a success. Rhonda is a wonderful Vero Beach inspection this
RRL week! Great results during
partner and places the customer experience at the center of such a tough year.

everything she does.” Thank you Rhonda for showing the

customer how they are valued by Quest! You are a wonderful Congratulations and Thank You to ALL

example of everyday excellence! employees recognized for their acts of

A letter was received from a patient, Everyday Excellence!!

complimenting the work of phlebotomist

Teresa Teresa Wyatt. “The girl that drew my Do you have an employee or team who has recently exemplified
Wyatt blood was a nice and professional as Everyday Excellence? Or gone above and beyond for you? Why
anyone could be. She is an asset to your not give them a little recognition and have the be recognized on

company. She has taken my blood in the past the daily Breakfast Call? Send an email with the details to the
Breakfast Call Team and they can ensure the recognition is
and has always been super professional. Her
given! Who knows… they may even appear here in
name is Teresa, and she gets an A+ in my a future edition of In Sight!

estimation.” Thank you, Teresa, for putting our patients first!

9

The Southeast Stars In Sight

Compliance Corner

Get to Know the Compliance Department

The Department is responsible for the overall management of the Ethics and Compliance Program, including development of compliance policies
and procedures, training, reporting, the compliance hotline (CHEQline), the on-line reporting service (MyComplianceReport.com), monitoring,
auditing, investigations, and overseeing corrective action.
Each region in the Company has a Regional Compliance Director, who in turn has a staff of analysts and managers. They and their staff are re-
sponsible for all compliance activities in the region, including monitoring programs, ongoing management of privacy incidents and breaches,
working with the investigations team on investigations, managing the audit process, closing open audit items, training and providing compliance
guidance to Regional General Managers, Commercial Vice Presidents, and other regional team members.

Meet your Southeast Region Compliance Team

Tara Kehoe, Regional Compliance Director

● I have worked for Quest Diagnostics for 11 years
● In Rocky Mountain Business Unit, Southwest Region and now Southeast Region
● Quality and Compliance roles

● I received my BS in Physiological Science from University of Arizona and have an MS in Project Management
● I am an adrenaline junkie! Love white water rafting, skydiving, etc.
● My first job was as a corn detasseler
● Raised a “Navy brat”. I have moved 14 times and lived in 10 states. I moved to NC after spending 16 years in

New Mexico (the Land of Enchantment)
● I have 2 sassy dogs (Gryff and Pepper) and I also am a foster mom (for dogs)

Jacqueline Avelar, Compliance Manager Our region is still going through a corporate
compliance audit. The purpose of this audit is to
● I have worked for Quest Diagnostics for 17 years help us identify and measure the effectiveness of
● Billing Department for 7 years
● Compliance Department for 10 years our internal compliance processes and
recommend actions to improve performance.
● I received my BBA from Turabo University and am currently
pursuing my MBA in Process Improvement.

● I was born in the Dominican Republic
● I love to read and write
● I have a personal blog and a podcast with inspirational posts

about personal and spiritual growth

Cynthia Duhart, Compliance Analyst If you have any question about the audit, please

● I have worked for Quest Diagnostics for 33 years reach out to your Southeast Compliance team.

● Referral Testing, Virology, Client Services

● Compliance for 13 years

● I received my BS in Biology

● I am a court appointed child advocate for the Fulton County Court System

● I love to travel! My favorite place so far that I have visited is Cape Town, South Africa

● I am currently learning to speak French

● I love to cook! My current favorite dish to cook is zucchini spaghetti

Lafawn May, Compliance Analyst (effective July 25th)

● I have worked for Quest Diagnostics for 10 years
● Float, PSR, PS Supervisor

● I am currently working on my BS in Healthcare Administration
● I am a senior advocate for Barrow County; I am passionate about seniors and I enjoy volunteering
● I love to travel and spend time with my family
● I enjoy reading and outdoor sports
● I have three beautiful adult children, a new grandson and two fur babies (Chloe and Bentley)

10

Q1 2021

Lab Week in Pictures

Each year, we take one week to celebrate our Lab Professionals across the company. Though some of the celebrations may have
looked a little different than years’ past , fun was still had and lab professionals were still celebrated! Take a moment to look at just a
small glimpse of the contests, pictures and fun had across the Southeast Region during Lab Week (April 19th—23rd).

Knoxville held a Avenger themed door decoration
contest for lab week and the local pathologists got to be
the judges. The winning door was the Cytotechs door
(pictured below, left).
The Knoxville team also had a candy creation contest.
The Flow Cytometry candy won, submitted by Lisa
Laforge (pictured below, right).

Logistics employees in Tennessee took the opportunity to thank all the healthcare
heroes during Lab Week.

Images from the staff Employees from the Atlanta Lab had fun during
at Carilion Roanoke Lab Week—Jessica Snell channeled her inner
Memorial Hospital, super hero and others partook in the Sports Day
celebrating Lab Week! theme celebration.

Pictured top left—
Dayshift RMH Central
Lab & Phlebotomy;
middle left—
Microbiology; lower
left— Phlebotomy
RMH; top right Techs
with games; middle
right – Night shift Lab;
lower Right – Blood
Bank.

Thank you to everyone who made
Lab Week so memorable and fun!

11

The Southeast Stars In Sight

ICYMI

Check out the new issue of ‘Mindful’

Mindful, the mental health awareness newsletter from DiverseAbilities, explores the challenges of being a
parent or caregiver during the pandemic. Mindful supports our mission by sparking ongoing dialogue at
Quest around emotional well-being, mental illness, and neurodiversity.
Click here to read the latest issue. If you have any questions, please send a message
to [email protected].
If you would like to access previous issues, all Mindful editions can be found here.

Questions about our Communications Policy?

The Corporate Communications team at Quest is responsible for the company’s internal,
external and social media communications with employees, journalists and other general
publics.
Click here to access important materials designed to help colleagues follow the appropriate
communications policies and procedures such as our Media Policy, Social Media Policy,
and Crisis Communications Immediate Actions.

On-demand help with stress, anxiety and depression...there’s an app for that!

Sanvello is a no-cost app through Optum Behavioral Health that offers clinical
techniques to help the symptoms of stress, anxiety, and depression.
Here's what you'll get:
● Daily mood tracking. Answer simple questions each day to capture your

mood, identify patterns, and self-assess your progress.
● Coping tools. Reach for just the right tool to relax, be in the moment, or

manage stressful situations, like test-taking, public speaking, or morning
dread.
● Guided journeys. Designed by experts for a range of needs, journeys
use clinical techniques to help you feel more in control and build long-
term life skills.
● Personalized progress. Through weekly check-ins, Sanvello creates a
roadmap for improvement. Track where you are, set goals, and make
strides week-by-week.
● Community support. With one of the largest peer communities in the
field, connect with others anonymously and share advice, stories, and
insights — anytime.
Find out more by visiting the EAP page on the HRSC portal, or click here to get
started downloading the app today!

If you have any feedback to provide on
this issue, please contact Cameron
Wannamaker, Senior Communications
Specialist.

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