Q3 2021 In Sight Newsletter

Q3 2021

Make Your Health a Priority with Blueprint for Wellness!

The story below is from an article that was published on ourQuest online

Have you completed your Blueprint for Wellness Screening? Don’t delay…. Sign up today!

Making your health a top priority and returning to routine care has Reasons why you should participate:
never been more important. Blueprint for Wellness is a quick and
easy way to get a full view of your health through our world-class  You want to take advantage of a valuable opportunity offered
annual screening program. Through a comprehensive lab by your employer.
screening and questionnaire, results highlight risk areas so you
can take action on improving them. And it doesn’t end there—  You want to get an overall view of your health.
when you receive your report, you’ll be guided to programs
available to support you in making changes and improving your  You want to understand your risks, so you can address them
health. before they become problematic.

What it is:  You know you haven’t had the healthiest year, but are ready
to make some changes.
 A comprehensive health-screening program provided by
Quest at no cost that:  You want to save money on your 2022 Quest medical plan
contributions.
 Consists of a health questionnaire, biometrics and blood
screening; Who can use it:

 Highlights risk areas so you can take immediate action;  Full- and part-time Quest employees and their spouses/
domestic partners can participate in Blueprint for Wellness at
 Includes a complete online results report that is also mailed no cost—even if not enrolled in a Quest medical plan.
to your home;
How to get started:
 Can save you up to $1,040 (or $1,560 with an enrolled
spouse/domestic partner) on your 2022 bi-weekly  This year’s program is now open and will run
contributions if specific health requirements are met, or by through November 8.
participating in a reasonable alternative program; and
 Sign up and schedule your screening appointment
 Connects you to personalized health programs targeted to at My.QuestForHealth.com (first-time participants enter
your risk areas. Registration Key: Quest), or go to QuestHRSC.com for easy
single sign-on.

Need more reason to participate? Read Dinah’s weight loss Inside this Edition
success story that started because of Blueprint for Wellness.

Commercial Corner 2-3
Modern UI is Coming! 4
SLT Spotlight 5
EBNs and YOU 6
Inspiration Corner 7
Everyday Excellence 8-9
Compliance Corner 10
Our People on ourQuest 11
Online

ICYMI & DYK 12

The Southeast Stars In Sight

COMMERCIAL CORNER

Welcome to the Team, Nationwide Laboratories

On August 24th, Alan Myers, VP/GM, announced the official completion of the Nationwide Laboratory Services acquisition. Nationwide
Laboratory Services (NLS) is an independent clinical diagnostic laboratory based in Boca Raton in South Florida.

Specifically, Quest acquired the laboratory services and select patient service centers (PSCs)
located primarily in the Miami metropolitan area. In addition, testing services once performed
at Nationwide’s laboratory would transition to Quest’s full-service laboratory in Miramar, FL, and
rapid response labs in the region.
In his announcement, Alan stated, “I’d like to extend a warm welcome to those of you from NLS
who are now part of our team. We recognize that you are an important contributor to
Nationwide’s success, and we look forward to benefiting from your expertise.”
Dean Morris, CEO of NLS, accepted a role as a consultant with Quest Diagnostics and will assist with transition processes moving forward.
“The opportunity to join forces with Quest was a natural progression for Nationwide as our core values align well,” commented Dean. “Both
companies put a premium on superior patient and client customer service which set us apart from our competitors. The ability to provide
patients and clients with a broader testing menu and greater access to patient service centers sealed the deal.”
All functions have been busy integrating the NLS business into our Quest operations, including the SE-S Commercial team. Jorge
Hernandez, EVP Commercial, SE-S commented, “I am excited about the idea of Quest
and Nationwide joining forces. The synergies between these two companies has been
evident from the start, and we trust that our patients and clients will be generally excited
about this as well.”
Thank you to everyone who has helped to welcome NLS to the Quest family!
To read the official press release, click here.

A Commercial Colleagues Plea: Get Vaccinated Now!

Take a minute to read a Commercial colleagues scary COVID-19 journey and her plea to others to “get vaccinated now!”

Karyn Carroll, Dermatology Account Executive in the Southeast Region, and her family decided to not get the
COVID vaccine. “We are healthy, young and rarely get ill,” Karyn said. “We don’t typically get a flu shot and
thought we didn’t need the COVID vaccine, either.”
Now, Karyn is sharing her story and urging colleagues and friends who are hesitant to take action:
“GET VACCINATED NOW!!! We didn’t get vaccinated and are living to regret our decision. For a week, my
husband, Kevin, was fighting to breathe in the Mayo Clinic Intensive Care Unit. It was such a long, lonely and
terrifying week. We could not be with him but were so thankful that he was cared for by some of the best doctors
and staff in the business. Despite receiving such great care, including groundbreaking treatments, COVID still
wreaked havoc on his lungs and body. What used to be an easy task has become very taxing. Kevin is one of
the lucky ones, but he will tell you it has been a living hell that he wouldn’t wish on ANYONE! We don’t want you
going through this too…Get your vaccine!!”
Kevin has been home for three months now and though he is off all medication and oxygen, his lungs are STILL
recovering and strengthening.
Karyn and Kevin are passionate about sharing their story with others in the hopes that their story might encourage
others to get the vaccine and avoid enduring what they did.
Thank you, Karyn, for sharing your personal story!
If you have further questions about the vaccine, please visit the dedicated COVID-19 site and read the “Just the Vax”
misinformation and facts document that is intended to help with common misinformation & concerns related to SARS
CoV-2 vaccinations.

2

Q3 2021

Tackling the Hidden Pandemic's Impact on Underserved Communities

The following contains excerpts from a press release and news story in Tampa regarding Quest’s “Tackle Your Testing”
program that provided free health events across Florida including diagnostic testing, education, nutritious meals and more to
empower people to take control of their health.

Quest announced in July of 2021 the Tackle Your Testing program aimed to address the health disparities exacerbated by delayed
treatment or diagnosis during the COVID-19 pandemic. The program is open to anyone but focuses on communities who have been
disproportionately excluded from the healthcare system, including Black and Hispanic communities and those living in poverty.

Southeast Regional Medical Director, Dr. Andy Young, said the testing program, “addresses the large number of health disparities in
underserved communities that were further enlarged by delayed treatment or diagnosis during the COVID-19 pandemic. Our goal is
reducing the gap in healthcare made available to underserved populations and improve their overall health and wellbeing.”

Former Tampa Bay Buccaneers running back and philanthropist Warrick Dunn supported Quest
in its mission to connect with and educate at-risk populations about the importance of proactively
managing one's health. Warrick is attending Tackle Your Testing health events in each market.
“As a former Florida State University and the Tampa
Bay Buccaneers running back, I am very connected to
Tampa and Tallahassee as well as the entire state of
Florida,” said Dunn. “And, as an African American male
I am concerned about disparities caused by social
determinants of health that were magnified during the
pandemic. Working with Quest to help my community tackle their testing feels like an extension
of the right thing to do, so I am glad to call attention to this important subject.”

Thank you to all who helped make this first of many events a reality and such a success!

Success in Numbers

Thank you to Ami Bobilya, Strategic Account Executive, for sharing this amazing success story and showcasing just how team work
makes the dream work!
“Rocky Mount Family Medical Center is a CRL close that start with Quest in May 2021. This is one of the most coordinated efforts I have
worked on with Quest to date. The solution for this location included onsite testing supported by a greeter, 5 IOP’s and 2 on-site techs
currently averaging 190 requisitions a day. There were several nuances to on boarding this client and while there were challenges; this group
quickly adjusted, identifying improved service levels, workflow, and process. I am not surprised by the level of professionalism and
engagement this group exhibits but feel it is necessary to acknowledge the efforts that have righted this ship and delivered exceptional
service levels. Thank you to this group for the long days, nights, and tenacious work ethic. You all are the reason we are successful!”

Project Manager Operations QA: IT
Nicole Brown Matt Lauterbach Chevon Castillo Matt Applegate
Aubrey Shedd Dr. Janice Hessling Alvin Artis
Logistics On site: Suzi Voisard Joe Cline
Paul Fitzpatrick Margie Cantrell Cathy Kato
Danny Holt, Jr. Vernette Clements Patient Services Paul Marthe
William Andrew Lambeth Joshua Coble Juanita Arp Mike Maul
John Maitz Gwen Evans Kenyatta Brimmage Julio Rivera
Tommy McLamb Michelle Haseman Debbie Duncan
Carla Perry Roxanne Wilson LaShonda Jackson Commercial
Morrisville: (holding down the fort Tatarsha Jenkins Dana Armour
Solutions while others at RM): Joseph A. Mitchell Stephanie Strickland
Jamie Bartlett Jocelyn HaynesLyman Nina Richardson Dori Riley
Sheila Bostick Stephen Howard Zealia Timlet
Terrence Carter Gideon Mburu
Natalie Richardson

3

The Southeast Stars In Sight

Read it Now: ourQuest Online
SharePoint Modern UI is Coming…. Are You Ready?

As you may be aware, changes are coming to our digital workplace -- ourQuest online -- as we are actively making the transition
to SharePoint Modern UI, a whole new experience.
SharePoint Modern UI, the latest user experience for Microsoft Office 365 Business, offers features such as enhanced search as well as
making it easier to create beautiful, dynamic sites and pages. Pages will load faster, increasing efficiency in addition to having a consistent
look and feel.
The current classic SharePoint sites will sunset by March 31, 2022, which means that now is the time for community and project site
owners to take the time to evaluate their existing sites.
In the coming weeks, current site owners will be contacted in phases to begin the transition process, which includes requesting a new
SharePoint Modern site in order to be able to migrate existing content. Stay tuned for additional communications containing the tools,
resources, training, and support needed to make your transition as smooth and seamless as possible.
Read below for some Frequently Asked Questions (FAQs) about this transition to SharePoint Modern UI:

1. Why are we moving to SharePoint Modern?
To fully leverage the power of collaboration and communication in Microsoft Teams. This move allows us to evolve to a fully integrated
and consistent experience across various office applications, i.e., Outlook, Yammer, Stream, etc.

2. What are the benefits of SharePoint Modern?
Some benefits of the Modern experience include:
• Superior and more user-friendly interface
• Optimized site performance (faster loading time)
• Enhanced integrated team sites
• Better features across libraries, lists and more
• Use of the built-in Microsoft Help (?) function for how to complete tasks

3. What features will we have in SharePoint Modern?
SharePoint Modern will have similar features to Classic; however, you will be able to access them faster and more easily. Instead of an
editing ribbon at the top of the page, editing options are available within the command bar. Easily copy and move files, change file
information, and access previews and more details. Also, efficiently sort, group and resize columns, and quickly create custom views.

4. Will the content be automatically moved to my SharePoint Modern site?
There is no technology to automatically re-create an existing classic site in the modern environment. Content migration is a manual
process. We will provide a Reference Guide that you can use to inventory site content for a planned transition.

5. What training will be available for SharePoint Modern?
We are currently creating training materials. As soon as these materials are ready, we will post them to the ourQuest Online Support site.

If you have additional questions regarding our transition to SharePoint Modern UI, visit the Modern UI Resources page on ourQuest Online
Support.

4

Q3 2021

SLT Spotlight
Get to Know Miguel Ribas

We are fortunate to have an incredible Senior Leadership Team (SLT) in the Southeast Region. Each
In Sight edition we are spotlighting a different SLT member so that you have the opportunity to get to
know your SLT a little better, through this feature! This edition we get to know Miguel Ribas, Regional
Executive Director, Americas Market.

Q: How long have you been at Quest? from knowing that the two children my wife friends enjoying good food and good wine.
and I raised are succeeding in life and in
Miguel: I celebrated five years on September business. Q: Who are some of your role models and
1st. why?
Q: Where did you go to college?
Q: Where are you from originally? Miguel: Anyone that exemplifies humbleness
Miguel: I went to St Louis University…. And and anyone who dedicates their lifetime
Miguel: I was born and raised in Puerto Rico. am an avid Cardinals fan! helping others

Q: Tell me a little bit about your family…. Q: What do you enjoy doing on Q: Tell me something interesting that not
weekends/when you are not at work? many people know about you.
Miguel: I am the fourth of five siblings I have
been married to my wonderful wife for 29 Miguel: I love spending time with my family, Miguel: My body reminds me of my age...but
years and am the proud father to two cooking, playing golf and just enjoying every my mind tells me I am an old teenager!
children: Miguel Jr 26 years old (lawyer) and day accomplishments.
Laura 22 years old (data analyst). Q: Anything else you would like to share
Q: Is there anyplace you have not or words of wisdom?
Q: What brings you joy at work? At traveled to that you would like to visit?
home? Miguel: Enjoy life! Life every day as if it is
Miguel: I have been blessed; During my your last one!!!!!
Miguel: At work, joy comes from knowing lifetime I have done significant traveling
that Quest makes a difference in patients worldwide:, Australia, Asia, Europe, Africa, Thank you to Miguel for being our SLT
and physicians lives. Every time I get a call North and South America, but the place I Spotlight this edition of the In Sight
from a patient/physician letting us know of would like to visit are those where I can newsletter!
the good work we are performing drives me spend time with my family and
into doing more. At home, my joy comes

(Above pictures) Miguel with his wife and two children. (Four pictures at right) Im-
ages of the newly remodeled Clinico in Puerto Rico.

5

The Southeast Stars In Sight

Employee Business Networks and YOU

Quest is fortunate to have ten company sponsored Employee Business Networks (EBNs) organized around areas of diversity.

Quest’s EBNs are vital to driving Action from Insight©, and all networks are open to all employees. EBNs create a platform to engage new
colleagues and senior leaders, drive education and advocacy, access leadership development opportunities, drive community involve-
ment, and influence business strategy. Take a look at just a few of the things the ten EBNs have been up to lately. Each logo links directly
to the particular EBN’s site on ourQuest online. Click the logos to find out more and become a member of one or all, today!

The ABL EBN hosted a fantastic and informative Just the Facts, Black & Vaxxed” zoom webinar on
September 28th. During this hour-long session, Dr. Bellos and Dr. Aluya answered provided colleagues
with the most up-to-date facts around the vaccine and answered questions from employees.

The Caregivers EBN is the newest EBN to form at Quest, aimed to acknowledge, support, and
empower all types of caregivers across the company while providing them with opportunities for
networking, professional development, and guidance. Their first event was a fantastic session with
Elizabeth Miller, founder of the podcast and blog Happy Healthy Caregiver. If you missed the session
or simply want to hear it again, please click here to listen to the recorded session.

Hispanic Heritage Month officially began on September 15th. The Hispanic/Latino EBN (HLEBN)
kicked off the month long celebration with a great video compilation of various senior leaders, including
our very own Maria Ortega and Jorge Hernandez. Click here to learn more about the Hispanic/Latino
EBN and see all the great events taking place in honor of Hispanic Heritage Month.

DiverseAbilities EBN published their 3rd issue of the Mindful newsletter on October 6th. This edition
focuses on helping employees navigate mental health and well-being challenges. As part of that, it
includes a handy list of Quest's emotional well-being resources. Click here to read the latest issue.

The Pan-Asian EBN formed in the spring of 2021 with the mission to celebrate Pan-Asian culture
across the company while providing Pan-Asian American employees opportunities for collaboration,
professional development, and enrichment.

Pride hosted a membership call on October 5th, where a lot of great content was presented and
discussed, including the upcoming 20th Anniversary Pride Capstone event . This event will stream live
from NYC on November 4th and will feature Doris Dear, award-winning, mid-century modern gal known
as “America’s Perfect Housewife”. Stay tuned for more information on this event open to all employees
and one you will not want to miss!

There are always opportunities to get involved in the communities in which we live and work.
QuestCAN is always at work to empower our employees to support their local communities and
nonprofit organizations through volunteering, donating goods, and other forms of philanthropy.

In honor of Veterans Day this year, the Veterans EBN is putting together a compilation of short videos
featuring veteran employees or friends/family of veterans speaking about how their service has helped
them succeed in life and or shaped who’ve they’ve become today. If you’d like to participate, please
send a short 30 second or less video to [email protected].

Women in Leadership hosted an incredible two-day Annual Meeting on October 4th and 5th. The
“Balancing Act” themed event brought together over 400 colleagues who had the opportunity to hear
from various Senior Leaders and special guest speakers, as well as let loose and have a little fun
together at a virtual DJ Dance Party at the end of day one and a Comedy Hour day two, with Quest’s
very own Linda Taylor. If you missed any part, or all of it, don’t worry! The recordings will be made
available in the coming week.

The YoPro EBN is gearing up for a fantastic Rising Up Leadership Development Conference on
October 19th. This is an opportunity for YoPro members to network with the leadership experts and
speakers as well as each other, while learning how to get ahead in the new leadership trends. Want to
join but not a YoPro member? Click here to express your interest in joining YoPro today!

6

Q3 2021

Inspiration Corner

Quote and Memes

On the heels of an incredibly inspiring two-day Women in Leadership Annual Meeting, and during a time when we could all (still) use
a little encouragement and humor to get us through our days, below you will find various quotes and memes shared during the WIL
event that will hopefully brighten your day or provide that “just what you needed” insight. Several of these are courtesy of Carrie
Eglington-Manner, SVP Advanced Diagnostics, and others came from various guest and keynote speakers. Enjoy.

“Optimism is the sense
that everything will work
out. Confidence is ‘I can
make this thing work.’”

-Nansoom Park

A Lasting Impact

Sometimes we may not realize the impact our actions have on others. For Pamela Neal, PSR II in Jacksonville, Florida, simply doing
her job and putting her patient’s first, inspired a patient to write and send an email to Melinda James, PS Supervisor, about his
experience and the lasting impact Pamela had on he and his wife. Thank you, Pamela, for going above and beyond and for caring so
well for the patients you serve! You are an inspiration to us all!

Pamela Neal
Patient Services Representative II & Coach,
Jacksonville South- Beach & Hodges PSC (YZG)

7

The Southeast Stars In Sight

Everyday Excellence in Action

The following are Recognitions sent in via email and/or given during the Breakfast Call meetings, over the past couple of months.
Congrats to all employees recognized for going above and beyond and exemplifying Everyday Excellence!

The following is an email that was sent to Steve Rusckowski, FL 32746 could not say enough positive words about “the
recognizing the above and beyond efforts of KeAundra worlds BEST courier” Claston Esterine.

Peterson, PSR I in Jacksonville, Florida: Donna went on to share a story when the power went off in
their building and Claston was trapped in their elevator. His
Dear Quest Executive Leadership Team: first request was for her to call Quest and alert them to call
his clients and let them know that he would be running late
KeAundra I am writing to you today to advise of that night. I think he was trapped in the elevator for over an
Peterson compliments for an employee at the hour. What a dedicated professional, in a situation of
Jacksonville, FL Quest location located at 5298 concern, his first thought is the care and communication to
Sunbeam Road. his customers.

I wanted to ensure that staff member KeAundra is Please help me ensure that he gets the proper
recognized. KeAundra went above and beyond in recognition. We really do have the BEST working at
my interactions with her. I had to have 14 vials of blood drawn QUEST!”
recently for a slew of lab tests, and KeAundra did this quickly and
efficiently without any bruising or injury to my arm where the draw
occurred. She was simply excellent!

KeAundra was patient, down to earth, and had a very calming Dr. Jan Hessling recognized and thanked all of the Lab
presence. She was also lively, energetic, and made me feel
welcomed. She is an outstanding representative of the Quest GSO Lab Ops staff and QA staff in Greensboro for a
brand.
Ops highly successful CAP inspection in

KeAundra was genuine and responsive to questions. She September! “Every employee who had interaction
provided me with outstanding customer service. It's rare to receive
such great service from people so young. Customer service with inspectors did a great job and we received
seems to have gone out the window since COVID, but people like
KeAundra are stars. excellent feedback from the inspectors as

GSO to the quality of the lab and the

QA staff. Thanks and Recognition to each and

every one of them!”

While I am not sure what Quest does as far as a recognition Dr. Toni Kim, a client in the SE Region,
program, I sincerely hope that she will be recognized and
rewarded for her efforts! acknowledged the above and beyond

Thank you for your time. efforts of Pearlette Walker, Customer Solutions Pearlette
Specialist: “I wanted to let you know what a Walker
Best regards, superstar you have in Pearlette Walker. She has

Anthony Joseph been nothing short of the perfect example of

service with a smile since we met. Pearlette is

Thank you, KeAundra for going above and beyond and conscientious. She follows through on what she
putting our patients first! This recognition got the attention of
several Senior Leaders, all who expressed their appreciation says she is going to do - in a timely manner. She even
for KeAundra being a true example of Everyday Excellence!
anticipates questions and issues, and addresses them before

I even realized I would ask them. She has reached out to

other people, both in and out of Quest's organization, to get

Dana Diamond, Sr. Director, Health Plans, Humana, in to the bottom of a problem, and tried to be part of the

Orlando, Florida, submitted the following compliment about solution. I am impressed by her patience and good humor, as

RSR Claston Esterine after meeting with a client: well. I have had a lot of problems with Quest since starting

“I was meeting with Dr. Kalyani Gaddipati, my practice five months ago, which means I have spent a lot

Gastroenterologist in Lake Mary today, of time working with Pearlette. She has always been

and she was sharing how much she courteous and gracious, regardless of how frustrated and
appreciates working with Quest
Claston Diagnostics / Ameripath. Her Surgery grumpy I have been. After seeing recurring themes to my
Esterine
woes, she recommended that we meet in person so she can

Center Director, Donna, at Alliance show me what she thinks is going wrong, and taught me how

Lake Mary Surgical Center, 817 to use the newer technologies Quest has created to set me

Rinehart Road, Suite 1001, Lake Mary, up for. If only I learned all of this months ago! (Though I

would have never met Pearlette, then!)“

8

Q3 2021

George Lloyd gave a shout out to Javarus 'J' say a super special thank you to Todd Martin - he

Smith and team for the support given to our has been challenged with staffing shortages in

Javarus Southwest partners who could not get to some Materials in the Miami Lab - unexpectedly Todd Martin
Smith & areas after Hurricane Ida. Javarus, Logistics down to 2 of 5 employees - he has been
Supervisor in Mobile and team provided logistics
Team support for five offices: Silver Medical, Children's there around the clock and through the

weekend to keep up - with the labs material

Internal, Northside Dermatology, CIMG Picayune needs. Special thank you to Mercy Cardona

North and Dr. Denny Delora.. A total of over 240 and Rocio Garzon who have been doing tasks

miles. This is what collaboration and support looks outside of their normal job responsibilities on my team to

like. Miami SP ensure the lab keeps running no matter what. Thank you
The Tampa processing team thanked the Miami Team
all for your dedication to our patients. You are truly a picture

team for taking 1K reqs to process in an effort to of everyday excellence.”

reduce the Back log in Tampa. “Renee and her A huge shout out to Will Kellam, ASR in

team are always ready to help when they can and Greensboro. “Will has been working by himself in

we greatly appreciate it!” Materials for a month now while his co-

IT recognized Jorge Barcia and Richard Marsh Jorge worker is out on FMLA. Will has been Will Kellam
for setting up the computers and network systems Barcia coming in early, staying late, and working
for the two project Bluefin PSC locations. Richard
Thank you both for allowing us to have both Marsh weekends to ensure that there is no delays to
locations up , running and ready for business the
first morning . the lab. Will has kept a positive attitude with

zero complaints. Will truly understands the

importance of making sure the lab has

everything they need for the patients and that being short

Andrew Finlay recognized Rico Estrada for his staffed does not change that fact. Thanks Will for all your

Everyday Excellence. Rico joined Quest in dedication.

September 2020 as the technologist for a CRL “On behalf of Kristy Green, PAE and myself, we wanted to

located in Savannah, GA. This is a one FTE thank you ALL for your assistance with ensuring that the

Rico site performing CBCs, Chemistry Panels COVID specimens for The Villages Health VIP’s were
Estrada and Thyroid testing. “He frequently goes
above and beyond to assist the phlebotomists processed and reported in a timely manner. Everyone’s

with processing specimens and has even efforts ensured that their folks had the ability to fly out

driven to another PSC to bring back supplies. to their overseas meeting this morning. It took a

He stays late to complete testing and is in village to make this happen. Deneal Sullivan, Care

constant communication with the office manager when there Manager, shared the experience with Bob The
Trinh, the CEO of The Villages Health. We Southeast
are delays in testing. The office manager recently commented appreciate all of the collaboration between all
of the departments .. the comment from the Stars
he is one of the reasons the account chooses to stay with

Quest.” client below speaks for itself! Thanks for all

Kim Harris thanked Jane Dulin for her help on a project. that you do! “–Valerie Chiselko-Manning

“Jane and I have been working on a project

over the last few weeks and I appreciate her

attention to detail, her accessibility and the

balance of an incredibly challenging work Do you have an employee or team who has recently exemplified
Everyday Excellence? Or gone above and beyond for you? Why
Jane Dulin - load with tracking, documenting and not give them a little recognition and have the be recognized on

communicating supply status. Thank you, the daily Breakfast Call? Send an email with the details to the
Breakfast Call Team and they can ensure the recognition is
Jane for being so responsive and pleasant as
given! Who knows… they may even appear here in
we navigate the highs and lows and a future edition of In Sight!

everything else in between.

Jane Dulin had a recognition of her own to share! “I want to

9

The Southeast Stars In Sight

Compliance Corner

Compliance Training

Compliance training is one of the tools Quest Diagnostics utilizes to ensure all our employees understand company policies, relevant laws and
the regulations that govern our industry.
Quest Diagnostics compliance training helps our company follow laws, reduce liability risks, and operate effectively by following Action with
Integrity in everything we do.
As a reminder, employees are required to complete all the compliance training assigned in a timely manner: and by October 31, 2021.

NEW HIRE TRAINING AND COMPLIANCE POLICY TRAINING BY FUNCTION:

GROUP TRAINING REQUIRED
Full Time and Part Time Employees Required within 30 days of hire.

ANNUAL COMPLIANCE TRAINING: TRAINING REQUIRED
Required to be completed before deadline assigned
GROUP
Full Time and Part Time Employees

● Start your training now in EMPower
 Be sure to open training using the Microsoft Edge browser; the course will not function properly in IE
or Chrome.

● Go to your transcript and select Compliance Training 2021
● Complete the training, and be among the first to earn your Compliance 2021 badge!

Compliance Leadership Message

from Tamela Dodson, Director HRBP

Now more than ever we need to operate with Integrity and respect patient and employee privacy as we continue to lead
the way in diagnostic testing. We can do this by continuing to adhere to the compliance guidelines in the
workplace. These reminders serve as a roadmap to ensure we are balancing the interests of all lives we are responsible
for. We must remove certain intrusions and put in place measures that allow for everyone to operate on one accord. In
addition, we must be mindful that our core tenants (integrity, privacy, and compliance) lay the foundation on how we
should manage, educate and hold one another accountable. We all play an important role in keeping Quest an Employer
of Choice. I plan to do my part. What about YOU?

INTEGRITY

ACT WITH INTEGRITY Observe high standards in every business transaction and in every business relationship.
Honor the privacy of all health and personal information.
KNOW THE STANDARDS AND LIVE BY THEM You are expected to be familiar with the Code and the laws and
policies that apply to your role. Read and comply with the Code, and always follow applicable laws and regulations.
ASK QUESTIONS If a policy, standard or principle is unclear, or you are not sure of the right thing to do, ask before
you act.
SPEAK UP If you spot a violation of the Code, a policy, a law or regulation, don’t ignore it – report your concerns
immediately. Management is committed to making sure that we uphold our standards and that any concerns are
addressed.

10

Q3 2021

Our People on ourQuest Online

Jose Jimenez Molina is a Anatomic Pathology Support Supervisor at our Tampa Lab. Jose joined Quest in 2014 and did not
know how to speak English on his first day at work. "I still remember my first day at Quest, when I stepped into the anatomic
pathology distribution room. I had just arrived from Spain and I didn't know how to speak English. New language, new people,
new culture – I was scared. So, I started doing the only thing I knew how to do at that moment – work. I felt awkward when
people would come to talk to me, since most of the time I wasn't sure what they were saying. Sometimes I would exchange a
smile with someone and little by little I started socializing a bit more and started improving my English. I learned to speak
English at Quest. Thanks to my many colleagues that were patient with me and helped me learn the language!

"I am grateful for all the people who bet on me along the way, who helped me grow and made me feel at home. We have
always teamed up to get the work done that's how I believe we should continue to be. We should keep the motivation and the desire to get the
work done with an eye on every single person who is waiting anxiously in their homes for their results. This is the goal I strive to make possible.
To come to work every day and grow and spread the improvement to everybody else.

"I feel like the work we do at Quest is important. Every morning I come in and see the biopsies are waiting for results. I know those biopsies are
tied to a person and that person is waiting on the results, which can greatly impact their life.

"I was recently promoted into a new role and hope to embrace this new stage of my life with the same strength and enthusiasm that I had in the
beginning. Remembering always to exchange a smile with someone."

Click here to read some additional career advice from Jose.

Marchelle Palmer, a Dispatcher in Tampa, Florida, has a Luis Garcia-Falcon, HR Generalist in
whole new positive outlook after tragedy struck in June of this Puerto Rico, has a lot he can be proud
year. "My home burned down.... I lost everything,” said of. "I was the first member of my family
Marchelle. “It was a curveball that was unexpected, even to have a bachelor’s degree, and then I
though I'm told it's something that happens more often than got a master's degree. I try to work and
most people realize. The fire has been a wake-up call for me. lead by example, and I want my kids to
So many of us define ourselves by the material things that we do the same.
acquire, but seeing all those material things go up in flames,
and so quickly, well it has given me a different perspective. "I've been working at Quest since 2016.
To be a part of this very structured company, I learned a lot.
"Before working at Quest, I had worked in sales and customer service and then, Quest gave me the opportunity and I give back to Quest.
while working for a construction company, I began doing some dispatching. I had
always wanted to work at Quest and when a Dispatcher job became available "I always try to take ownership of the positive things. My
here, a friend who worked there put in a good word for me and I started in a part- drive is that I must be an example for my kids and my family.
time position, and shortly after got a full-time position.
"My biggest achievement is managing the entire process of
"I really enjoy being a Dispatcher. We are crucial to our business and we're the HR (Human Resources) in Puerto Rico. When I started here,
first point of contact for clients who need their specimens picked up. We may not employees saw human resources as only getting involved
have that face-to-face interaction with patients, but I do have that connection with when there were problems in the department. I wanted to
their specimens. For me, the specimen is the patient. change that thinking and I wanted to be proactive, not
reactive. We’ve made many changes and I'm very, very
"I love my drivers and being able to give them the information they need to proud of that."
do their jobs correctly. We have a really good team and my coworkers are great. I
handle national calls and dispatch for the Southeast Region, nationally and the "This pandemic is a very impactful time but the time of
North Region. I also really like speaking to our doctors and medical staff. I learn a Hurricane Maria in 2017, my colleagues, my people here in
lot from them and there's a feeling that we're in it together, especially during the Puerto Rico, we suffered a lot. When Hurricane Maria hit
pandemic. Puerto Rico, I went four months without power. Quest did
not let us down.
"I've always been a hard worker and have passion behind what I do. My friends,
family and son inspire me. Losing my house to the fire has opened my eyes and "To see a company, take care and give not only me the
helped me be more in the moment. Being able to wake up every day and work in opportunity, but all the employees at the time, that’s the
the medical field to help others is a wonderful feeling. Especially knowing that most memorable time of my life. At that moment, Quest had
some people will not have that option. It's as simple as that – I'm grateful to be a new family member in me. I made a promise that I would
able to wake up each day, keep moving forward and to help others." give 120% for this company.”

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The Southeast Stars In Sight

ICYMI and Did You Know?

Calling All Quest Employees-We Need YOU!

Our president and CEO Steve Rusckowski has been nominated for the prestigious 2021 Modern
Healthcare list of the 100 Most Influential People in Healthcare. The program recognizes individuals who
are deemed by readers and the senior editors of Modern Healthcare to be the most influential individuals
in the industry, in terms of leadership and impact. He is among a group of 300 leaders from healthcare,
government and academia selected to become finalists. Steve is the only leader from the lab industry to
make the final list and YOUR vote can help him to win!
Let your voice be heard and vote for Steve. Every great team has a great leader, and Steve has been that for us. No one can move the
needle alone; the great strides we made were accomplished through the dedication and hard work of all of us at Quest. That’s why a vote
for Steve is a vote for each and every one of US. Every employee who votes will also be entered into a raffle for a chance to win swag
from our Quest store including an insulated cooler bag, tumbler and umbrella. These items are great additions for the fall tailgating
season! Five winners will be randomly selected and announced on October 13th on Yammer.
Voting is open from now through Tuesday, October 12, 2021. It’s quick and easy. To vote simply click here, enter your name and email
address to be entered into the raffle. Then, follow the link to Modern Healthcare and (nominees are listed alphabetically) scroll down to
section 2. 100 Most Influential People Nominees: K – Z and select Stephen Rusckowski, Chairman, President and CEO, Quest
Diagnostics. Scroll to the bottom and select Cast My Vote to submit.
Let your voice be heard; and remember a vote for Steve is a vote for all of us!

Q3 QMS Newsletter: It’s All About Perspective

How the Quest Management System (QMS) is being implemented within Professional Lab Services is front and
center in the latest issue of the QMS Newsletter. Learn how we're making a real difference for our customers
(providers and patients) resulting in an improved experience and better healthcare in the health system. The
edition also sheds light on the 13 recent Shin Kaizen events and how we're supporting our customers' journey
through an enhanced customer ecosystem driven by Hoshin 2.6 "Customer Support Vision 2025.

Click here to check out the latest QMS newsletter edition!

Did You Know: Annual Benefits Enrollment is Coming!

It is hard to believe it is already October! With the changing of the leaves and the anticipation of Halloween, we
know what time of year it must be….. Annual Benefits Enrollment! Beginning October 18th, employees will have
the opportunity to participate in annual enrollment. There are a lot of very positive changes and great additions
available this year that you wont want to miss. You will find out more in the coming weeks, including via a home
mailer. Stay tuned for more details.

If you have any feedback to provide on
this issue, please contact Cameron
Wannamaker, Senior Communications
Specialist.

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