In Sight Newsletter Q2_2022

Q2 2022

Years of Service: Honoring More than 1,100 Colleagues in the Southeast

Each year, Quest Diagnostics  Jayne Mazyck—Jayne is a Med
designates a week in June to Tech in our Greensboro Lab; Jayne
recognize and honor employees started at Moses Cone Hospital in
across the company, celebrating a the Pulmonary Lab, then when
milestone anniversary (5, 10, 15…. opportunity arose, went to Med
50+). During the week, employees Tech school and took a leap of faith
may get the opportunity to have a when Spectrum Lab was formed
meal out with their manager or celebrate in a special way in and made the move to a reference lab
the office. In addition, employees receive a bonus based on environment. Spectrum became Solstas, Solstas
their years of service, as well as a special thank you email was acquired by Quest and through it all, Jayne
from Cecilia McKenney. has stayed dedicated to the Greensboro Lab and
the Med Tech world!
This year, more than 5,580 employees across the entire
company celebrated a milestone anniversary, including four  James Moulton—Jim is a Route
colleagues who began their career at Quest in 1972, as Service Rep (RSR) in the Daytona
well as one colleague, Shelley Adams’, who has been with Beach, Florida area. Jim started
the company for 55 years! You can click on each link to with Laboratory Procedures which
learn more about these dedicated and tenured employees. transitioned to Smith Kline years.
Then of course later on Quest took
Here in the Southeast Region, we recognized more than over. Throughout his career at
1,100 colleagues as part of Years of Service week: Quest, Jim has also worked in Processing, Client
Services, and Patient Billing. He now provides
 381 colleagues celebrated five years of service STAT RSR services for the Daytona Beach area.
 291 colleagues celebrated 10 years of service
 128 colleagues celebrated 15 years of service Congratulations to ALL of our milestone anniversary
 142 colleagues celebrated 20 years of service employees. We celebrate you and we thank you for
 76 colleagues celebrated 25 years of service your incredible dedication to Quest and the Southeast
 52 colleagues celebrated 30 years of service Region!
 20 colleagues celebrated 35 years of service
 8 colleagues celebrated 40 years of service Be sure to check out Inside this Edition
some of the Years of
We also had three employees in our region celebrate an Service celebration Commercial Corner 2
incredible 45 year anniversary! These individuals can be photos inside on
proud of the incredible dedication they have shown, the page five! Employee Business Networks 3
lives they have touched and the difference they have made
since starting their career at Quest in 1977. Read it Now: ourQuest Online 4

Years of Service in Pictures 5

 Debra Hernandez—Debbie is a PAE in South Compliance Corner 6
Florida. Quest was her first job out of high school. Lab Week in Pictures 7
She is a President Club winner and has mentored Around the Region 8
most of our new hires in Broward County. SLT Spotlight 9

Everyday Excellence 10-11
ICYMI 12

The Southeast Stars In Sight

COMMERCIAL CORNER

President’s Club: Celebrating and Giving Back in Mexico

The President's Club Award is our company's highest award for sales professionals. Every year, employees who have gone
above and beyond are awarded with this prestigious honor along with a celebratory award trip. Take a look at some of the
images captured during the 2021 President’s Club winners week!

(Pictured left) Steve
Rusckowski speaks with
all of the President’s Club
winners. (Pictured right)
President’s Club winners

filled book bags with
school supplies to donate

to local children.

(Pictured above) Local children proudly display the backpacks filled
by the President’s Club winners. (Pictured top right) Steve
Rusckowski presents a check to the Los Cabos Children’s

Foundation on behalf of Quest in the amount of $5,000. (Pictured
bottom right) The Southeast Region President’s Club winners (L to
R): Craig Hartline, Megan Reid-Frank, Dori Riley, Megan Thompson,
Heather Lund, Jeanne Barry, Natalie Jackson, Shivani Ghodadra,

Richard Lethgo, Carolise Belmont

Now that the 2021 President’s Club winners have had a chance to celebrate their successes and enjoy a little time together in
paradise, they are focused on 2022 and achieving greatness once again! Congratulations to the following individuals who were
at the top of the leaderboard for the company, as of May 31, 2022. Keep up the great work!

Charlotte James Lewis Richard Marcie Banks Shara Albert-
Hazelwood AE-O Smooke AE-D Fromme
SE-N AE-OG SE-S AE-C
IAM Cardio
SE-S SE-S

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Q2 2022

Employee Business Networks

Each In Sight newsletter edition, we feature a different Employee Business Network (EBN) so that employees can get to know
each one a little better. In this edition we spotlight the Hispanic/Latino EBN and all their great work!

Spotlight on the Hispanic/Latino Employee Business Network

The Hispanic/Latino Employee Business Network (HLEBN) fosters a culture of inclusion by
recognizing and celebrating the unique qualities of the Hispanic/Latino culture that contribute
to an inspiring workplace. They strive to create a culture in which employees feel empowered
to develop professionally while celebrating the Hispanic/Latino cultural heritage in a way that
enriches members and the organization., while aligning to their three pillars of culture, talent
and community.

In the meantime, be sure you check out the recent webinars hosted by the HLEBN (outlined below) and stay tuned for
several other exciting events as we round out 2022! All the events (past and future) can be found on the Events Page of
the HLEBN site. Be sure you check back to get more details on the upcoming events still being planned!

Recent Events

On June 28th, the HLEBN partnered with the Alzheimer’s Association to present an DID YOU KNOW?
Alzheimer’s and Dementia Overview—a topic near and dear to so many employees
at Quest. During this session, representatives from the Alzheimer ’s Association talked The Alzheimer’s Association offers
about the impact of Alzheimer’s, the difference between Alzheimer’s and Dementia, free online and in-person education
and provided great resource information as well as volunteer/engagement
opportunities. If you were not able to attend the session, or would like to listen to it sessions for those living with the
again, click here to access the recorded presentation. disease and their caregivers. In
addition, there is a 24/7 helpline that
In addition, the HLEBN hosted a fantastic webinar on June 30th called “Relationships offers confidential support and
You Need to Build a Successful Career”. During this hour-long session, Luz Silva,
Director, HRBP—Esoteric Labs, and Daniel Bolanos, Sr. QMS Project Manager, information.
talked about the various types of relationships and how collectively they can accelerate
your path to a promotion, increase your visibility within Quest, expand your knowledge Visit alz.org/education to learn more!
and expertise, stretch you beyond your comfort zones and much more! If you were not
able to attend this fantastic session, or just want to watch it again, you can access the
recording by clicking here. This is the first webinar of a three-part series around
Professional Development. Be sure to join the two remaining sessions that will round
out the series: Plan Your Growth—Career Development and one focused on
Mentoring.

Interested in learning more or joining the HLEBN? Visit the dedicated HLEBN site on ourQuest online!

Something for Everyone!

As employees of Quest, we all have incredible opportunities to be a part of various programs
that the company offers. With ten different Employee Business Networks that are ALL open to
all employees, there truly is something for everyone! And being part of more than one is not
only allowed but encouraged! Click here to explore all of the EBNs and consider joining one
that you are not already a part of, today! And don’t forget to check out the Diversity Calendar
that highlights holidays and days of observance as well as provide more details about each
observance and the various ways to recognize and celebrate each day!

3

The Southeast Stars In Sight

Read it Now: ourQuest Online

The below are just a few of the news stories published on ourQuest online over the last couple of months. There are so many
incredible stories published every week… be sure you are checking out the ourQuest homepage and accessing the news in the
carousel to stay up to date with what Quest is doing and the people and programs behind our company’s success!

Quest to receive American Heart’s Award for Meritorious
Achievement

Quest Diagnostics has been recognized by the American Heart Association to receive
their 2022 Award for Meritorious Achievement for our commitment to health care equity.
Quest is removing barriers to health care for people in under-served communities and
encouraging diversity in health care professionals through sponsorship of the AHA’s
Historically Black Colleges and Universities (HBCU) Scholars Program and the Hispanic
Serving Institutions (HSI) Scholars Program.

The Quest Diagnostics Foundation proudly supported the expansion of the AHA
Scholars program as part of our Quest for Health Equity (Q4HE) initiative. This year’s
cohort includes 50 HBCU and 30 HSI students pursuing advanced studies and careers
in various areas of the healthcare field.

Mandell Jackson, GM/VP of Quest for Health Equity accepted the award on behalf of
Quest during a livestream event on June 28th.

Click here to read the American Heart feature story “AHA honoree Quest Diagnostics takes aim at health care inequities.”

Quest explained: Liquid Biopsy

taking tissue samples for biopsy is screenings – because early detection is so
impractical. key to treating this disease."

Here is the first of what we hope will be an In 2021, Quest was proud to announce Liquid biopsy, early detection of cancer,
ongoing series of articles that we're collaborations with preventative screenings and returning to
calling Quest explained. These featured both GRAIL and Biocept for liquid biopsy care after pandemic delays are all important
articles will help explain various Quest tests that aid the detection pillars of oncology.
innovations, breakthroughs, and new of cancer and improve treatment for those
processes. with advanced cancer. DID YOU KNOW?
At Quest, we strive to make precision Innovations in pan-cancer testing could also
medicine more accessible and to provide the help address the urgent need to enable The Read it Now Online (RINO)
broadest access to diagnostic innovation that patients who delayed care during the email that comes out every
we can. That includes multi-cancer early pandemic to access much-needed Friday from Employee
detection, an important area of oncology screening. A recent Quest Health Communications is a great way
diagnostics with potential to radically improve Trends® study published in JAMA Network to see the week’s headlines
cancer screening, monitoring, and treatment. Open showed diagnoses of eight common and quickly access the top
As part of this, liquid biopsy has become one types of cancer significantly declined during news stories from that week,
key area of focus. the first 13 months of the pandemic, published on ourQuest online!
So, what is liquid biopsy? Sometimes called suggesting many failed to receive preventive
pan-cancer testing, liquid biopsy refers to or other forms of medical care, such as
testing to detect signatures of cancer routine screenings, that could have resulted
circulating in the blood stream. Here, a blood in diagnosis of cancer.
test takes the place of a tissue biopsy to "Delayed cancer diagnosis can lead to more
detect cancer. In certain cases, liquid biopsy advanced disease, more aggressive and
can help solve a common problem in cancer costly treatment and worse outcomes,"
care: ensuring access to insights are said Yuri Fesko, M.D., Executive Medical
considered into treatment response when Director of Quest's Medical Affairs and
Medical Oncology. "While we have made so
many therapeutic advances in cancer care, if
a cancer is not diagnosed, we can't treat it.
That's why it's important that patients engage
in regular preventive care, including cancer

4

Q2 2022

Years of Service in Pictures

Take a look at just a handful of the pictures taken throughout Years of Service Recognition Week, in the Southeast Region.
Congratulations to all of our milestone anniversary employees and thank you for your continued commitment to Quest and the
Southeast Region!

5

The Southeast Stars In Sight

Compliance Corner

Leadership Message

“Communication works for those who work at it” – John Powell

“Effective communication requires active listening skills” – Farshad Asl

I have had the privilege of leading the communication efforts for the Southeast Region for more than eight
years. We all know that communication as a whole is an important component in everything we do here at
Quest. But ensuring we communicate effectively and ethically are critical to our success.

Communicating effectively and ethically means your ideas are truthful, respected, heard, and people are

acting upon them. Equally as important, it means that you listen when others speak, seek to understand their

perspective, respect others’ point of view, are non-judgmental, and act on what others say to you. When

teams communicate effectively and ethically, it builds better relationships, promotes trust, enhances

engagement, and productivity increases. Cameron Wannamaker,
So, I challenge you…. What can you do to be a more effective and ethical communicator? Sr. Communications Specialist

Selling Supplies, Equipment, and Services to Clients

I’m not busy right now… It will only take When we do things for a client that are not
me a minute to… related to Quest Diagnostic’s lab work, it is
considered a service.
• File these records
• Prepare a report The government does not see this as a favor
• Perform a urine dip and document the or just an offer of a little help. The
government sees this as a violation of the
result fraud and abuse laws.

Please take a moment to watch this video and see Proactive Penny vs. Reactive Rick.

to all our colleagues that celebrated a milestone anniversary with Quest.

We thank you for your contributions to the company while conducting your
responsibilities with integrity!

Hello from Did you know…
Compliance
You can always contact your compliance team if
you are unsure about what steps to take in a given
situation.
You can reach us by sending an email to mailbox
SE Region Compliance - Policy Request

6

Q2 2022

Lab Week in Pictures

Throughout the week of April 22nd, Lab Professionals across Quest took part in an array of activities, festivities and celebrations, honoring
their commitment to what they do each and every day. From lab coat contests to dress up days, employees had a blast while being
celebrated for their tireless efforts as lab professionals. Take a look at just a small handful of pictures captured of fun being had across our
entire Southeast Region! And a huge thank you to all who made the week possible!

7

The Southeast Stars In Sight

Around the Region

Congratulations, Jeanne!

Jeanne Mielke, QMS Sr. Program Manager will be retiring on July 27th, 2022. She began her career
on January 7, 1985 as a 2nd shift MT in clinical toxicology. Over her 37 year career, Jeanne has held
a variety of positions to include QCQA Coordinator, Regional EHS Manager, Regional Director of
EHS, Facilities, QA and her most recent role as Sr. QMS Program Manager. So many colleagues
have expressed their incredible appreciation for all Jeanne has done and there is no doubt she will be
greatly missed.

Jeanne—we all wish you only the best as you step into retirement and cannot wait to hear about all of
your adventures!

A New ‘Coach’ Joins the Southeast Region!

During Lab Week, a brand new coach was on display at the Tampa facility in April and
was introduced to Quest colleagues and the community. This one-of-a-kind, new mobile
PSC contains three patient encounter rooms, a restroom, a patient waiting area and
processing area. It is designed to provide a full range of specimen collections including
venipuncture, urine analysis, and nasal swabbing. The mobile component will afford us
the opportunity to provide testing access to communities in Florida including the
underserved, and assist in maintaining business continuity for our PSC network.
“We are thrilled to see the mobile PSC on the road, doing what Quest Diagnostics firmly
believes in - investing in providing premium healthcare for all people, despite obstacles
that might stand in the way," said Jorge Hernandez.
So if your travels take you to Florida, or you are already located there, be sure to give a wave if you pass the Quest Mobile PSC on
the road. In addition, thank you to all Southeast Region employees who submitted name ideas for our new mobile PSC…we will be
unveiling of the official name soon, so stay tuned!

Special Visitor in Tampa

The Southeast Region was excited and honored to welcome Congresswoman Castor for a town hall and lab tour at the
Tampa facility. After a successful and engaging virtual town hall in 2021, the
Congresswoman expressed an interest in being able to come host a live session in the
future. On July 5th, she was able to do just that.

The town hall portion of Congresswoman Castor’s time at the Tampa facility gave her a
chance to hear from and speak with an array of leaders from nearly every function,
including colleagues from the NOC and HRSC. She empathized with those in the room as
they shared the challenges we all face in the community at large, from housing to gun
safety, transportation to education, and asked what she could do as our representative to
work on facing these challenges. Charlene Romero, NCS Supervisor was in the town hall
and commented, “ First impressions are forever lasting, and Congresswoman Castor was
very personable. Her staff provided an overview of her many initiatives for the great good
of the community. Most importantly, her mission was not only to deliver a message but to
listen to our concerns and offer solutions.”

“I personally was impressed with not only the number of committee’s Representative Congresswoman Castor mentioned her visit and
Castor sits on,” commented Carol Lee, Lab Manager, “but how her team is always working how impressed she was with Quest, on Twitter!
to address issues for the constituents of our district.”

Following the town hall, Congresswoman Castor was given a tour of the laboratory and had
so many positive comments to share with the team. Tracey Davison, Cytology Manger said, “I recall Rep Castor saying
how impressed she was with the amount of testing provided by the facility and the platforms we have to perform the
testing.”

Thank you to everyone who made Congresswoman Castor’s visit to
our Tampa facility so impactful for her and everyone able to spend
time with her! We look forward to seeing all the great work she will
continue to do for the people and companies within her district., and
to welcoming her back in the near future!

8

Q2 2022

SLT Spotlight

Get to Know Tamela Dodson

We are fortunate to have an incredible Senior Leadership Team (SLT) in the Southeast Region. This
regular SLT Spotlight article gives employees the opportunity to get to know each SLT member a little
better! This edition we get to know Tamela Dodson, Sr. Director, HRBP for the Southeast Region.
Tamela stepped up into this role, with the retirement of Brenda Paul earlier this year. Please take a
moment to read the Q&A feature below to get to know Tamela a little better!

Q: How long have you been at Q: What do you enjoy doing on Q: Tell me something interesting that
Quest? weekends/when you are not at not many people know about you.
work?
Tamela: I have been with Quest for four Tamela: I once owned an Event
years. Tamela: I love a good DIY project, as Planning business and I still love to plan
well as traveling and creating new a good party!
Q: Where are you from originally? experiences for and with family and
friends. Q: What one piece of advice would
Tamela: I was born in Houston, TX, but I you give an employee just starting
am a ‘military brat’ so we traveled and Q: Is there anyplace you have not out at Quest?
moved a lot. traveled to that you want to visit/see?
Tamela: Breathe…. This too shall pass.
Q: Tell me a little bit about your Tamela: I would love to travel to Dubai!
family…. Q: Anything else you would like to
Q: Who are some of your role models share?
Tamela: I am married to my husband, and why?
Richard, and I am the proud mother to Tamela: “Effective leaders need to be
three sons, Derrick, Codi and Michael, Tamela: I really admire Viola Davis. She flexible and must adapt themselves
and two daughters-in-law, Samantha came from humble beginnings but according to the situation.” - Paul
(Codi) and Hillary (Michael). We also managed to change her personal and Hershey and Kenneth Blanchard
have one fur baby, Bella. professional narrative by understanding
that it starts with forgiveness, Thank you to Tamela for being our
Q: Where did you go to college? understanding your worth, standing firm SLT Spotlight this edition of the In
in your convictions and believing in Sight newsletter!
Tamela: I attended Wichita State yourself.
University.

(Above pictures, left to right) Tamela reels in a huge fish on one of her travel excursions; Tamela’s sweet fur baby, Bella; Tamela and her
husband cheering on the Atlanta United; Tamela with her three handsome sons!

9

The Southeast Stars In Sight

Everyday Excellence in Action

The following are Recognitions sent in via email and/or given during the Breakfast Call meetings, over the past couple of months.
Congrats to all employees recognized for going above and beyond and exemplifying Everyday Excellence!

Incredible teamwork helps a refugee family from As a result of an equipment failure at the Charlotte Mid-
Ukraine
Town RRL, the lab suffered a severe loss of reagents
A family of refugees from Ukraine came to Springhill PSC (SPR)
in Springhill, Florida in June to fulfill an immigration requirement to and other supplies. Upon discovery of the
receive a Quantiferon test. The local health department was able
to perform the testing for the two adults, but could not provide any Tami failure, site tech Tami Zeitler assessed the
support for the three children. Zeitler damage and compiled a list of urgently needed

Over the course of two days, the SPR team attempted to help this replacements. She additionally located
family get the testing done on the children through various state
and local agencies, but were unsuccessful. The family had no another replacement refrigerator Tina
resources to get this testing completed but the SPR team was and arranged for Wednesday delivery. Rice
determined to find a way to help. Tina Rice at Kingsport, TN RRL gathered a partial list

Patricia Christenberry, PSR III Site Lead, said her team brought of reagents needed and set up overnight shipment to
the family’s dilemma to her and knew she would support their
efforts to solve this problem. “They came up with ideas and Charlotte. Nell McCoury, Kenny Dodd, and
options and when all avenues were exhausted, they without
hesitation reached into their pockets and gave what they have in Marlene Cassotis at the Greensboro lab helped to
order to help,” Patricia said.
locate and pack the remaining reagents that
Through an ongoing chat on Microsoft Teams, the group
organized a collection. Twelve colleagues across the entire Nell, Kenny Kingsport did not have available. Kenny
territory came together to fund the purchase of three Quantiferon
tests through QuestDirect at over $300. The family was able to get & Marlene additionally stayed late so that Sharon
the testing completed, just seven days before they were going to Darr, Charlotte Supervisor, could pick them
be asked to leave the country.
up for transport back to the RRL. Thanks
Thank you to the incredible SPR Team for their true above and
beyond efforts that will undoubtably forever be remembered by the to all these folks for immediately chipping
family they helped.
in to help minimize our service gap and keep our
Here are all the Quest employees who assisted the family with the
help they needed: patients served. Elizabeth

Patricia Christenberry, PSR III Site Lead Elizabeth Giraldo, one of our AP clerical team Giraldo
Traci Replogle, Rep, PS III (Phleb)
Tina McCallister, Group Lead, PS IV (Phleb) members came in on her vacation day to help us with
Karolina Witkowska, Rep, PS II (Phleb)
Tricia Delcure, Rep, PS II (Phleb) send outs which was very appreciated.
Wanda Pool, Rep, PS I (Phleb)
Christopher Arcarola, Rep, PS III (Phleb)-Site Lead Frank Esperon showed everyday excellence when over a
Olga Montes, Rep, PS I (Phleb)
Beverlee Reed, Rep, PS II (Phleb) - Site Lead weekend work needed to be done in our Pompano Beach
John Farrelly, Rep, PS II
(Phleb) - Site Lead office that required moving a lot of IT Frank
Alexis Walker, Rep, PS III equipment. He completed the move of the Esperon
(Phleb) - Float
April Abbott, Rep, PS II equipment on Friday which was very appreciated by
(Phleb) - Float
all the Cytology team.

Dr. Hessling recognized and thanked three IOPs for

being great examples of Everyday Excellence. “We have an

At Risk call every week reviewing clients in the SE N who

are At Risk for various issues. During one

discussion, these three IOPs were mentioned as Tammy
so good that these At Risk clients were unlikely to Ayaeze

leave because they were so happy with their

phlebotomists:

 Tammy Ayaeze Gabriela
 Gabriela Auxila Auxila
 Kim Daniels

Clearly these IOPs are doing a great job Kim
representing Quest to these clients and are Daniels
great examples of Everyday Excellence!! I want to

broaden this recognition to include ALL of our IOPs

and PSRs who do a wonderful job of serving our clients

and their patients and creating strong links to Quest

every day! “

10

Q2 2022

The following was an email sent to Steve Rusckowski Natalie Richardson gave kudos to the Referrals
regarding the incredible above and beyond service
received: My husband and I have been using Quest Team, Especially Bridgette Goodrum, Derise
Diagnostics at 7036 US Highway 301 N, Ellenton, FL for the
last 11 years for our lab work - and I get a lot of lab work Davis, and Darthy Morgan. “We had a Referrals
done! Usually after my visit I will receive an email asking for Time Sensitive test that needed special Team
feedback. For some reason, in the last year+ I have not attention and this team, as always, jumped right
received any emails to leave feedback. Hence the reason for
this correspondence. in made sure that it was sent on with no

issues and no delays. Thank you

to our GSO Lab team as well.

They are always willing and ready to help,

In all my years using Quest I have never had a GSO Lab give guidance, and support . We can
Team always count you to assist in an urgent
technician as skilled in drawing blood as
situation. Their continual partnership and quick
Yadixa. My veins are small and my arms are
responses and support is greatly appreciated.”
thin. I cannot tell you the number of times

the technician has blown through my Cynthia Barnett shared a recent experience

vein, leaving my arm bruised, sore and that led to an act of everyday excellence that had to be

discolored. Yadixa shared: “We received 2 tissue samples from BROWARD
Yadixa has been drawing my blood for over a year Leyja
MEDICAL LAB that were miscoded when acknowledged in

and a half and has never blown thru my vein once the lab on 6/12. It wasn’t until days later that the client noticed

or left my arm bruised. Even after a draw of 7 the error because of a prelim report that they received on

vials I could barely see where she inserted the these patients. The client was extremely upset, stating that if

needle. I cannot express the relief I feel knowing she is the we did not correct and release the pathology report

one to draw my blood. She is confident in her skill and they would switch to another lab without hesitation.

immediately puts you at ease. On top of being the best at After receipt of the samples in Tampa AP,

what she does, she is pleasant - even as staff are coming in Group Lead/Stacy Worthington got both Stacy
accessions expedited, assigned to a Worthington
to ask her questions as she’s doing her draw. pathologist as STAT cases and results

I have been in customer service for 38 years. I know good released in less than 24 hours. A huge THANK
customer service and I know great customer service. Yadixa
always provides great customer service. Please let Yadixa’s YOU to Stacy and our Tampa AP team for the
supervisor know how much she is appreciated. Yadixa is an
asset to Quest Diagnostics! lightening speed tat and for saving this

account!”

Thank you, Yadixa, for your incredible commitment to the Congratulations and Thank You to ALL employees
patients your serve! recognized for their acts of Everyday Excellence!!

Sue from our Physician Associates, Oviedo location wanted

to let us know that Marcos Diaz, her local RSR is beyond

amazing. He goes above and beyond to make

sure that they are well taken care of and that

he is one of the reasons that they prefer

Marcos Quest over LCA! He shows up everyday Do you have an employee or team who has recently exemplified
Diaz with a smile and always makes sure to Everyday Excellence? Or gone above and beyond for you? Why
greet everyone while he is there. The entire not give them a little recognition and have the be recognized on

office values and appreciates his the daily Breakfast Call? Send an email with the details to the
Breakfast Call Team and they can ensure the recognition is
professionalism and caring nature. Thanks,
given! Who knows… they may even appear here in
Marcos for all that you do and for a future edition of In Sight!

representing our organization with pride … You have made

your mark on this client for sure!

11

The Southeast Stars In Sight

ICYMI

QMS Bronze Training

The QMS team will be conducting QMS Bronze Training in a virtual format throughout 2022! All leaders from Supervisors and up are
encouraged to attend the Bronze training. Remember that QMS is how we conduct our business at Quest,
so having your teams proficient in the tools and methods is imperative to realizing that vision. You can
register for the training via the EMPower site by searching for “QMS Bronze” and selecting the event called
“QMS Bronze – SE Region Quest Management Systems (QMS) Virtual Bronze Boot Camp”.

These sessions are led by QMS practitioners with materials and activities that will help you become
familiar with QMS tools and methods. You should receive approval from your supervisor to attend the
sessions and come to the course with an actual project that you would lead. The Sessions are held from 8
AM to 12 noon over two consecutive days, covering a lot of ground during the sessions while making it
engaging with a variety of instructors, videos, and exercises with humor sprinkled in! QMS Bronze - SE
Region Quest Management Systems (QMS) Virtual Bronze Boot Camp (csod.com) and select the date
that you wish to participate. The available dates are: July 28—29, August 25—26, September 22—23 and November 17—18.

Impressive 2021 Corporate Responsibility Report

Every year, Quest puts together an annual Corporate Responsibility (CR) Report that details initiatives, research efforts
and partnerships demonstrating our commitment to positively impacting our patients, clients, colleagues and the
communities in which we operate. Flipping through the pages it is evident that
we have so much to be proud of, especially considering it was all accomplished
while continuing to battle COVID-19 for a second year.
The report features key impact areas and highlights from 2021,
including:
 Time and resources donated to colleagues and communities, with more than

27,000 hours volunteered by employees and approximately 800,000 test
requisitions donated or discounted through patient assistance programs and
Quest for Health Equity.
 Reduction of the company’s environmental footprint by completing the
integration of Northeast regional operations into a 250,000-square-foot, next
-generation lab facility in Clifton, NJ. The Clifton lab is now one of the largest
medical laboratories globally.
 Commitment to identifying, hiring and developing our diverse talent. More than 56% of U.S.-based Quest employees
identify as people of color, representing more diversity than the U.S. workforce as a whole. The company’s workforce
is 71% female, also exceeding the representation of women in the U.S. workforce.
 Over 5,000 Quest colleagues were promoted and advanced their careers at Quest.
 Added two additional Employee Business Networks, Pan Asian Leaders and Caregivers, bringing the total to 10 with
over 7,000 memberships. Pride, the company’s first EBN, celebrated 20 years of programming, advocacy and
education.
 Tracy Doi joined the company’s Board of Directors, which consists of five men and four women, with over 20% of
total board members representing a diverse race or ethnicity. Ms. Doi serves as Chief Financial Officer for Toyota
Motor North America.
Check out the report, then share what you’re proud of on Yammer using #CRReport21. And, stay tuned for posts on
our social channels that you can re-share.

If you have any feedback to provide on
this issue, please contact Cameron
Wannamaker, Senior Communications
Specialist.

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