Q1 2021 In Sight Newsletter

Q1 2021

On the Road…. Again

At the end of 2019 and into the early part of in person and speak with those on the front

2020, Steve Rusckowski and members lines.

from his Senior Management Team were On March 4, 2021 Steve along with Jim
busy making the rounds to various Quest Davis, EVP, General Diagnostics, paid a
lab locations all across the country, special visit to our Atlanta Lab facility,
conducting town halls and leader briefings. meeting with local frontline and leadership
Their “National Leadership Meeting Tour”, team members (see pictures, right).
brought them to Atlanta and Tampa along

the way. These sessions were In lieu of the Steve and Jim shared their gratitude with

usual in-person Leadership Meeting that is colleagues for all of their accomplishments

typically conducted late fall each year. But, through a challenging 2020.

Steve and the SMT decided they would Donovan Francis, Specimen Management
instead go on the road and make their way Supervisor, said Steve's visit to the Atlanta
around the country to spend time with lab left him with "a feeling of motivation and
leaders as well as front-line employees. The inspiration."
visits were extremely well-received and as a

result, Steve committed to doing more of the "I was inspired by the fact that he took time

same in subsequent years. Unfortunately, out of his busy schedule to personally visit

COVID-19 had different plans and kept us us in a time of pandemic to show his

all from doing what they “normally” would or appreciation to us for the work we have

had planned to do, including in person town done here," Donovan said. "He could have

halls and live sessions for Steve and his done a Zoom or Skype meeting but he

team. instead came to the lab and this type of

Face-to-face, in-person meetings quickly action motivates me and let me feel that he
shifted to “face-to-face” virtual meetings in really values our contribution.”

the form of Zoom calls. Since the SMT was Staff at Atlanta gathered around as Steve

not able to get out and make their visits in and Jim gave their thoughts on Quest's

person, they established and conducted bi- performance during the pandemic.

weekly Leader Briefings to keep colleagues “I really appreciated the on-site visit from our Inside this Edition
informed of how Quest was responding to top leaders during this historic period for
the pandemic, the important and tough both our company and the country," Commercial Corner 2-3
decisions that were having to be made as said Deppa Natarajan, Medical
well as the progress being made across the Technologist, Microbiology. "Their message Read It Now: ourQuest online 4
COVID-19 front, from testing to vaccinations about our company’s performance was very
and everywhere in between. The bi-weekly positive and we really appreciate both Steve
briefings (which actually started out as and Jim for recognizing our contributions
weekly sessions) were incredibly well during the pandemic. I am very happy to be
attended and received. They are still taking a part of this company.”
place to this day.
Our People 5
The Southeast Region is grateful to Steve
As safe and effective vaccines started to and Jim for visiting our region and spending Making Headlines 6
become more widely available and we saw time with employees on the front lines. We
the benefit of practicing the 3 W’s, Steve look forward to welcoming them back in the SLT Spotlight 7
took to the road again to visit a few locations near future!
Everyday Excellence 8-9

Compliance Corner 10

Reasons to Celebrate 11

ICYMI 12

The Southeast Stars In Sight

COMMERCIAL CORNER

Movers and Shakers

Josh Siemer will be officially joining the SE-S as our newest Physician Account Executive on
April 5th. Josh started his career with Quest on 1/19/2009 as a Sales Support coordinator. He
was promoted to IAM in January 2011. then to Sr. IAM in 2015. Josh has taken the President’s
Club honors in 2012, 2017 and 2020. During 2020, Josh received his Bachelor’s Degree in
Relational Management from Faith Theological Seminary and Christian College. Welcome to the
team, Josh!

Tara Ober will be joining the SE-S team as a Neurology-AE, effective April 4th. Tara is has been
with Quest for four years and has a successful history of selling Quest Advanced Neurology in the
Northeast Region. Tara was a President’s Club Winner in 2019 as well as ranked #2 nationally in
2018. Tara has a Bachelor’s of Science and is pursuing an MBA in International Business. She
will be relocating to North Florida with her family from Pennsylvania – welcome to the Sunshine
State, Tara!

In addition, the below individuals joined the Commercial Team earlier this year, made a move or
received a promotion—welcome and congratulations to you all!

 John Dustin (new hire, SE-N) - Women’s Health Account Executive

 Chris Green (new hire, SE-N) - Physician Account Executive

 Lori Ward (promotion, SE-N) - Physician Account Executive

 Lisa Swinney (promotion, SE-N) - Physician Account Executive

 Collin Vaughan (promotion, SE-N) - Physician Account Executive

 Lori Camp (transfer, SE-N to SE-S) - Physician Account Executive

It Takes a Village

The following are Recognitions from various Commercial team members, highlighting the above and beyond efforts of individuals
from other functions within the organizations, displaying how teamwork can really make all the difference in the world! You can see
all of the Everyday Excellence in Action on pages 8—9.

Laurel Raffaele-Barnett (Commercial SD) and Jackie James (Women's Health AE) were grateful for the Logistics Team’s incredible

effort and willingness to go the extra mile. They shared comments received from a client on March 4th, wanting to thank and

recognize two Logistics Representatives for their Excellent Service!!!! The client stated, “Jorge Alonso, Logistics

Jorge Representative is Amazing! He is punctual and very friendly when picking up their specimens. He goes the extra mile and

Alonso helps her when she has a frozen specimen that needs to be picked up. He goes the extra mile and he is Amazing! And

Nancy Nancy Enriquez, Dispatcher is “Amazing also. Nancy knows who I am, she recognizes me when I call for a STAT
Enriquez Pick Up. She does not keep me on the phone for more than two minutes, she is Amazing. You know how busy our
office is and it is really important to be efficient.” I would like to add a SPECIAL THANK YOU VERY MUCH JORGE

ALONSO AND NANCY ENRIQUEZ!!!!!!!!!!!!Your commitment to providing EXCELLENT and AMAZING SERVICE is

greatly appreciated!!!!! THANK YOU BOTH!!!!!”

Hydee Downey (Women’s Health AE) shared on March 11th, “I have an “At Risk” Fertility doctor that sent out 5x Sudha
STAT labs yesterday but due to the server being down, there was a major delay. I called the Estero Rapid Response Shah
lab and spoke with technician Sudha Shah regarding one patient the doctor anxiously needed results on. Sudha was
able to locate the specimen and run labs before they were being sent to the Miami lab. She reached out to the doctor Brian
directly that evening to provide him over the phone results. If it wasn’t for her actions, I would probably have lost this Rambo
client. I also want to shout out to Brian Rambo and his team with logistics to ensure specimens were picked up and
delivered in a timely manner. Thanks for another successful team effort WIN!”

2

Q1 2021

Congratulations is in Order!

Congratulations to all of the President’s Club Winners as well as those reaching the Million Dollar Club milestone! Those pictured are
Southeast-North Commercial Team members and the chart shows the Southeast-South President’s Club recipients.

Name Title National Rank

Kristen Abrams DAE 3
Cosme Benitez SD 2
Monika Facio HAM 5
Lizbeth Fernandez IDAE 3
Jillian Garrison PAE 17
Jaclyn Kilbane CAE 2
Daniel Noonan PAM 20
Susan Onorato APAE 1
Joshua Siemer IAM 5
John Toye ESD 1
Jhoangel Villalba PAE 18
Douglas White NAE 1

Special Recognition

Rene Rodriguez was selected to receive a special President’s Club recognition for their efforts associated with
COVID-19. Rene created and drove the process of supply allocation for the region to support the region’s
COVID-19 demand. In addition he managed the pipeline process for the region and collaborated with the
operations team to create a regional capacity model to support turn-around-time metrics. Rene facilitated
discussions between commercial and operations to develop workstreams to deliver a variety of service models
to successfully support the Southeast-North and Southeast-South during the pandemic.

3

The Southeast Stars In Sight

Read it Now: ourQuest Online

A Renewed Commitment to Inclusion & Diversity at Quest

The following is a message that was sent from Cecilia McKenney, SVP, Chief Human Resources Officer, to all Quest employees.

At Quest Diagnostics, one of our key strengths is the diversity of backgrounds and perspectives among our 50,000 employees. W e strive to
be a place where all colleagues feel supported and inspired to bring their whole selves to work. That’s why we’re putting a renewed focus on
our Inclusion & Diversity strategy, which aims to inspire innovation through action in three core areas: culture, talent and communities.
We’re already making progress. Our commitments to Quest for Health Equity and Choose Healthy Life are beginning to help address health
disparities and deliver critical testing in the Black community. Our recent score of 100 on the Human Rights Campaign Foundation’s 2021
Corporate Equality Index demonstrates that Quest fosters a safe and supportive environment for all employees, regardless of sexual
orientation or identity.
As we continue our Inclusion & Diversity journey, our focus is on developing common
understanding and amplifying voices in our Quest community. We’re excited to share the initiatives
below as part of our Inclusion & Diversity strategy, with more to be announced throughout the
year.
• Our first-ever Quest Inclusion & Diversity Council brings together 18 Quest leaders of

diverse backgrounds to help drive Inclusion & Diversity priorities and ensure its alignment with our company strategy. Cathy Doherty,
SVP, Clinical Franchises & Marketing and Karthik Kuppusamy, PhD, VP & General Manager, North Region, are the Council’s executive
sponsors.
• You asked for more resources to drive understanding around Inclusion & Diversity, and we’re proud to be launching the first of our new
Inclusion & Diversity trainings. This introductory session about diversity, equity and inclusion, is aimed to help develop a common
understanding of these topics among all employees, encourage self-reflection, and initiate meaningful conversations. Look for an email
from EMPower coming soon, to take the first 20-minute module. Remember: You can complete trainings and courses on the new
EMPower Learn mobile app! Additionally, mangers have received tools and resources to lead discussions with their teams.
To learn about our Employee Business Networks and how you can get involved, click here. Be sure you check out page six for information on
Quest’s newest EBN!

Leaving the Legacy Intranet Behind

Just over two years ago, we unknowingly be connecting to the old site by • Need to find the new sites? Browse and
launched ourQuest online, our company's using bookmarks that are technically search all community sites here. From
homepage and digital workplace. Since the outdated (i.e., any page starting with http:// this page you can add sites to your
questnet1.qdx.com). The question is – are personal 'My Communities' menu and
launch, you ready for the sunset of the old intranet request access to sites. You can also
content site and what do you need to do to be sure check with your manager to see where
has been you are? your function specific site may now live
gradually on ourQuest online.
moved Here is a short checklist to make sure you're
from the ready for the change on March 31: • Need to find news, files and other
old content? Improve your ability to find
intranet • Make sure you have bookmarked the what you need on ourQuest online by
site to our new site. The homepage made current ourQuest online intranet reviewing the Search Tips.
the switch more than 18 months ago, and homepage.
site owners now have hundreds of new The time is NOW! Be sure you check
community and project sites waiting for you • Update your bookmarks/links that point your bookmarks and fins the
on ourQuest online. Thanks to those to the old intranet. Links starting with communicates you need to follow on
efforts, we're now ready to sunset the old 'http://questnet1.qdx.com/' won't work ourQuest online, today!
site on 3/31/2021. after the old intranet is sunset on
3/31.*
However, some colleagues may

Want to learn more? Try the ourQuest online "Getting Started" video in EMPower. Want
to learn about tools and useful practices? Explore self-paced learning offerings here. You
can also use ourQuest tutorials, FAQs, and guidelines.

4

Q1 2021

Our People

In Memoriam—Angela Debow-Casellas

Angela (aka Angie) began smile! She was a natural motivator to her office...always looking to celebrate a
her career at Quest in peers, encouraging them to do their work birthday, a years of service anniversary or
1995 as a 3rd shift with passion. She was always available to anything that called for a celebration! Every
Laboratory Assistant for help and always willing to learn new summer she coordinated a Summer Get
the Receiving Area of our things… she truly loved her work! Together with the Receiving and Logistics
Puerto Rico operations. She later transitioned to a position within the teams. She recently had a reason to
In no time at all, an Receiving Area, preparing boxes for celebrate of her own—her 25th Anniversary
opportunity presented shipping, resolving TIQ’s and reporting with Quest Diagnostics PR.
itself in the Reference Priorities to clients. After Hurricane Maria, Sadly, on March 7, 2021 Angie passed
Area, preparing shipments to Miami. Angie operations were impacted in many ways, away unexpectedly at the age of 62 years
rose to the challenge, where she stayed for but because of Angie’s experience, young from health complications. She will
two years before making a career move, knowledge and willingness to rise to the always be remembered as a joyful, helpful,
becoming a MT’s Assistant on the dayshift, challenge, she joined the Client Services and dedicated employee and co-
demonstrating her knowledge, sharing it team. In her new role, she quickly became worker. Angie will be greatly missed!
with everybody and always doing it with a the designated decorator of the

It All Started with an Idea!

Project Innovate21 is a program designed to take ideas submitted by front-line employees that facilitate the reinvention and/or redesign of
Specimen Processing and implement them if the Innovate21 Core Team determines if the submission truly can help drive Operational
Excellence and is adaptable across the company. Earlier this year, Lakisha Mosely, Group Lead, Specimen Management at our Atlanta
facility, learned about Project Innovate21 and decided to submit an idea she had. In her submission, she wrote,
“Accessioning manual requisitions accurately is one of the tasks assigned to the Specimen Management Department. The
manual (A-Station) requisitions include more than 100 tests that can be requested by our clients at one time. My idea
would be to reduce the number of tests by half (displaying our top 50 most requested tests) on each requisition for the
following reasons:

• To display a larger selection box for clients to mark clearly
• To display a larger font size as smaller text can be difficult read
• To reduce the number of test missed by staff
• To reduce the number of handwritten tests on orders”

After reviewing her submission, the Core Team determined Lakisha’s idea was a great one and began actively working with the Franchises
and Compliance departments to determine how her idea could be implemented.

Congrats, Lakisha, and thank you for bringing your idea to light!

Lab Week: April 18 - 24

We are excited to once again plan a week-long celebration of our front-line heroes! Each year, Lab Week is a
special time to thank and recognize our lab employees for the incredible work they do all year long. This year more
than ever, our Lab Professionals truly are heroes and we look forward to celebrating each and every “avenger of
the laboratory!” See the below outline of just some of the things being planned and stay tuned for more details in
the coming weeks. Be sure you take time during Medical Laboratory Professionals Week (April 18th — 24th) to
thank a lab employee for their commitment to the Southeast Region, Quest and the clients and patients we serve.
 All Lab sites are actively planning and finalizing lab week activities.
 A Grab and Go lunch will be provided for laboratory staff at each location, see local lab announcements.
 Fun activities will include Avenger themed games, recognition and dress-up days.
 Snacks will also be provided on various days, see local lab announcements for details.
 A focus on Career Progression Highlights* during lab week.

*As part of Lab Week this year, we will be spotlighting employees who have made incredible career moves 5
while at Quest. If you know of an employee who started out on the front lines and has worked their way up,
please send an email to Southeast Region Communications so their story can be featured with others in this
special “Career Progression” segment of Lab Week 2021.

The Southeast Stars In Sight

Making Headlines

U.S Senator Praises “Incredible” Quest Feats

In a special virtual townhall hosted by “This is a company with people who have
Steve Rusckowski, Chairman, CEO and stood for the betterment of all, for safety,
President, U.S. Senator Cory Booker (D- security and for that I am grateful,” Sen.
NJ) gave a special "thank you" to our Booker said.
Quest front-line colleagues for their work
and commitment to our country during the Click here to see what else he said and to
COVID-19 pandemic. watch the full town hall.

New Pan-Asian EBN

In the coming weeks, the Pan-Asian Leaders EBN will be formally kicking off to celebrate and
embrace the diversity of cultures throughout the Asian continent and to support all employees at Quest as we embrace our diversity and
work to develop and support all members of our community. Click here to sign-up for the Pan Asian Leaders EBN distribution group to stay
informed of its launch and other upcoming events!

Vaccine Updates and Access

Expanded eligibility and supply means there are now additional ways for you to access to the COVID-19 vaccine. Here are two resources*
that may be helpful to you.

• Use this locator tool that shows all pharmacy vaccine opportunities in your area. Select your state to see what pharmacies in your
area are currently offering the vaccine. (Note that Quest computers may restrict access to this website. Try accessing from your
smartphone, if needed.)

• Register your phone number on this site to be added to a standby list and be notified via text when there is a nearby provider that has
leftover doses.

*These two websites are in no way connected to Quest Diagnostics and do not guarantee success in gaining vaccine access.

Take a few minutes to watch the latest Coffee Talk with Chief Medical Officer, Jay
Wohlgemuth, M.D.. In this edition, Dr. Jay sits down with two of Quest's top medical
experts, Hema Kapoor, M.D. and Enrique Terrazas, M.D., to discuss the COVID-19
vaccine. Hear their views on vaccination progress, efficacy, access and continued safety
precautions. Click the image to watch the coffee talk.

Got the COVID-19 vaccine? Let us know!

Every vaccination submitted = a donation to Quest's Employee Relief Fund!
Quest is working hard with partners, customers, health systems, hospitals and departments of health to connect our employees to the COVID-
19 vaccine—and we won't rest until every employee has access. In order to keep making progress, we need your help: If you got your
vaccine, please let us know (2,000+ colleagues already have)! And check out the ICYMI section on page 12, highlighting the ourQuest online
stories of employees who shared how and why they got the vaccine!

Report your COVID-19 vaccination (use Microsoft Edge or Google Chrome) Why report your vaccination?
• Go to QuestVaccineReport.com Understanding which employees have
• Click the "+Add" button in the top-right corner. received the COVID-19 vaccine allows
• In the "Document Type" menu, select "COVID-19 Vaccination." Quest to monitor safety levels at our sites;
• Fill in the date of the first and, if you know it, second dose of your vaccination. measure access to the vaccine and target
• Attach an image (e.g., cell phone photo) of your vaccination card in the
our advocacy efforts; and gather
designated box after each dose. information in response to potential
• Click "Submit."
regulatory requirements.

6

SLT Spotlight Q1 2021

Get to Know Brenda Paul

We are fortunate to have an incredible Senior Leadership Team (SLT) in the Southeast Region.
Throughout the next several issues, you will have the opportunity to get to know your SLT a little better,
through this SLT Spotlight feature! This edition we get to know Brenda Paul, Senior HRBP Director for
the Southeast Region.

Q: How long have you been at Quest? Q: What is your proudest Q: Who are some of your role models and
accomplishment at work? why?
Brenda: I have been with Quest for over 15
years. Brenda: I am proud to have been part of the Brenda: I wouldn’t say I have one specific
core design team for the centralized HR role model; instead I have tried to take
What other roles have you held at model (HR Service Center). It was a different things from a variety of people who
Quest? challenging project and it has been model traits that I admire, including teachers,
interesting to see the evolution since the colleagues and people in the community.
Brenda: I originally joined Quest as the HR launch in 2014. It was also really rewarding
Director for North Florida, which expanded to to work on the integration project when we Q: Tell me something interesting that not
all of Florida, and after the reorganization in combined the legacy South and Southeast many people know about you.
2016 I moved into the Sr. Director/Regional regions into what is now known as the
HR Business Partner role for what is now the Southeast.. Brenda: When I was growing up, my dad
Southeast Region. was a golf pro, and we would travel to
Q: What do you enjoy doing on Florida in the winter for him to play in
Q: Where are you from originally? weekends/when you are not at work? tournaments. My parents would just pull my
brother and I out of school and the teachers
Brenda: I was born and raised in Iowa but Brenda: My husband and I really enjoy would give my mom the lesson plans for the
have lived in Florida for over 30 years. traveling and generally spend a lot of time month or two that we would be gone so she
outdoors and on the go. During non- could make sure we kept up! That would
Q: Tell me a little bit about your family…. pandemic times, we like going to concerts, definitely not be allowed in today’s world.
outdoor festivals and events and generally
Brenda: My husband, Charlie and I will be taking advantage of all that the Tampa area Thank you to Brenda for being our SLT
celebrating our 30th wedding anniversary at has to offer. And I don’t love to cook, so we Spotlight this edition of the In Sight
the end of April! We have one son, Austin enjoy trying new restaurants too! newsletter!
(25), who graduated from FSU a couple of
years ago, lived in Dallas for a while, and is
currently back in Tampa, working in the
insurance industry.

Brenda with her husband, Charlie (left) and son, Austin (right) after Brenda with her son, Austin, while Brenda and her husband, Charlie, on vacation
Austin’s graduation from FSU in 2018 visiting him in Dallas, TX. together—the last one they took before the pandemic!

7

The Southeast Stars In Sight

Everyday Excellence in Action

The following are Recognitions sent in via email and/or given during the Breakfast Call meetings, over the past couple of months.
Congrats to all employees recognized for going above and beyond and exemplifying Everyday Excellence!

action with focus and precision. By the end of the

Hollywood day the concern was addressed, a plan George
PSC Staff was in place and the impacted parties were Lloyd

simply in awe of the amount of compassion

and concern George and his team took.

There is nothing the team won't do to ensure Sherry
Jesse
the safety and security of thousands Peter
of employees spread across our region. Moore

George, you have my thanks and also

want to call out Peter Moore for John
his everyday excellence, Sherry Baha

Jesse for getting the ball rolling

Brittany and John Baha.
Pugh
Thank you to the Pensacola PSC,

Matthew RRL and Logistics teams (Brittany
Cunningham
Pugh, Matthew Cunningham and
Arthur Ford) for their collaboration in

Arthur locating and triaging delayed specimens
Ford from PSC TV5. This was a logistics error,
but the impact was minimized by

excellent collaboration.

Thank you to the Miami Cytology team. Despite

lots of staffing challenges, they have worked very hard

The following is an email that came in from a client to meet goals. A special thank you to Tamika Tamika
Hill, Group Lead, who cut her vacation short Hill
in the Atlanta area: “I just wanted to reach out and and came back from Tampa to help cover

thank the COVID testing personnel at when there was a need, as well as Jessica Jessica
Portalatin who worked around some personal Portalatin
Atlanta Quest (Atlanta Lab). Several times over
Team the last few weeks Dobbins ARB has had issues to make sure she could assist as well.

urgent COVID test requirements that They went above and beyond expectations and

needed to be resulted in less than 24 certainly exemplify our “everyday excellence”.

hours. Each and every time we have

requested these short notice tests the technicians and Frist thing one morning, the same day a $70K account’s

staff have gone above and beyond completing our interface for their three newly acquired satellite offices was

tests. Each test was completed in well under 24 hours to go live, it was discovered that the process wasn’t

and we cannot thank all the personnel involved completed due to client misinformation ! Julio did an

enough! The most recent requirement was even on a awesome, awesome job helping out and got

Saturday afternoon. The specimen was handed off late things worked out, completed, tested and fully

Saturday afternoon to the pickup personnel and we had functioning in less than a day. To top
it off, a big thank you email was
the results back on Sunday. The willingness and received rom the client Lori
Snow
effectiveness of the Quest team to help our AF base has reassuring – of course we GSO
gave our IT and Julio all the Micro
been such a help. Thank you again for all the support and Jimmie credit. Team
Rias
great customer service.”

Matt Lauterbach recognized George Lloyd and his Lori Snow and her Micro/Molecular Team
safety team. There was a safety concern presented very
late on a Monday. Tuesday morning the team jumped into

8

Q1 2021

showed true Everyday Excellence after a clinician was everyone know how much I appreciate them and

concerned because he had received a number of positive their dedication- Great Job and Great

Group B strep cultures recently. Team!” Tom
Within a day or two, Lori and her team had pulled the Sincere thanks to Tom Gooding, Gooding

plates and reviewed them, and had also pulled the overall Ralex Abad and Kevin Ralex
positivity rates for all clients and showed that our positivity Rodriguez for their collaboration Abad
rate had remained low and stable for the last several and cooperation when Quest Air could
months. The clinician responded that he was “shocked” not land in Gainesville due to weather. Kevin
that he had gotten such a quick and thorough response to The team coordinated alternate Rodriguez

his concerns and that he was very pleased with Quest routing via ground and made sure

since he had become a Quest client in March. specimens were transferred to the later Quest

Tina Shadid sent a big THANK YOU to Charlotte Air flight. Great teamwork!

Harrison, Jessica Fisher and Anita Charlotte The Customer Solutions Team received an
O’Conner for going over and beyond, not only Harrison email for the leadership team in the GMW
as an employee but as a patient who is on a requesting assistance with testing for a

major search for answers. Tina said, “My St. Louis customer who was in Jupiter, Jessica
FL. The samples had already been Fisher
doctor in Tallahassee wanted me to use Jessica
another lab to get my adrenal testing done. They Fisher collected but FedEx couldn’t ship due to Caleb
weather related delays. The request was Quinones
provided the kit with a pre-paid label. As Anita turned over to Jessica Fisher. Jessica

a Quest employee I looked at my doctor O’Conner

and asked her why should I use another lab? worked hand in hand with the client, the Ana
Why should I not use Quest Diagnostics? She patient, and our internal team. Group Hernandez
replied because the other lab is cheaper and lead Andrea Boatwright handled the

your lab does not offer this test. I stepped away, called on STAT pick up herself and then Andrea
my peers who helped me. Jessica , Charlotte and Anita all Ana Hernandez and Caleb Boatwright

helped get the right kit, the right supplies, the right Quinones took over one the sample

approval to get collected at the right PSC. During all of this arrived in Miramar. This group

the client even received answers to some additional made Quest look good in the

questions. Now there is a new opportunity to help grow eyes of the customer and showed the power in

our business. Its never fun being a patient who needs Quest to operate United as One Team.

lab work but it is a great feeling working for a place Yvette & A Patient shared: "Yvette and Tonya at your
Tonya PSC in Winston-Salem, NC are some of the best
where we jump into action for patients and

clients as we do. It takes a village when it employees that you have and need to be

comes to patient care and I’m sure glad recognized. Lift them up and encourage them

Julie I belong to a TRIBE CALLED QUEST. because they are representing your company as if it is
Martin I cannot say that enough.”
& Team their own and they are treating patients like they are
The following is an Everyday Excellence
family!”

recognition from Jennifer Felton for Julie

Martin and Team: “I just wanted to give the Do you have an employee or team who has recently
Orlando/ University PSC a huge shout out! I was just exemplified Everyday Excellence? Or gone above and
there, the PSC itself is spotless, it smells clean, I watched beyond for you? Why not give them a little recognition

several interactions between the PSR’s and Patients – all and have the be recognized on the daily Breakfast

of which were very cordial and authentic. I myself had Call? Send an email with the details to the Breakfast
Victor draw my blood, he was awesome, very personable Call Team and they can ensure the recognition is
and painless. I took my chances and went in without an given! Who knows… they may even appear here in
appointment. I waited less than 10 minutes. Please let a future edition of In Sight!

9

The Southeast Stars In Sight

Compliance Corner

Leadership Message—Tara Kehoe, Compliance Director

What does compliance mean sanctions and penalties brought against the to measure how well we are maintaining
to you? Is it a set of policies organization. Remaining compliant is also compliance - not only organizational
and procedures that lead us acting with integrity. As you know, making standards but regulatory expectations.
to regulatory guidance? Is it the choice to act with integrity is not always
an obstacle to solving easy, it is not always convenient, but it is the Napoleon Hill said; “When you are able to
problems? Is it a right thing to do. maintain your own highest standards of
professional structure that integrity – regardless of what others may do
ensures we have the same opportunities as As we get ready to move into the second – you are destined for greatness.” Southeast
our competitors? Depending on the day, you quarter, we will be preparing for our regional region, we are destined for greatness! Let’s
might view it differently, but ultimately, compliance audit. Audit requests are at times get ready to show them how a SE region star
compliance protects us from having challenging. However, it is an important tool shines!

Corporate
Compliance

Audit

Beginning in the month of April our region will
be going through a corporate compliance
audit.

The purpose of this audit is to help us identify
and measure the effectiveness of our internal
compliance processes and recommend
actions to improve performance.

If you have any question about the upcoming
audit please reach out to your Southeast
Compliance team.

WHAT AM I?

Quest Diagnostics employees have a responsibility to The Company policy prohibits retribution or retaliation
report all suspected violations of any applicable laws, against any employee for reporting in good faith any
regulations, company policies or ethical guidelines. suspected misconduct or non-compliance.

_ _ T _ TO _ E _ O _ T _ O _ _ _ Y _ O _ - _ E T_ _ _ _ T _ O _ _ O _ _ _ _

Two resources to help you with reporting compliance concerns and answer
questions, available 24 hours a day and seven days a week, and can be
contacted anonymously, if you choose.

_ _ E _ _ _ _ E (and) _ _ _ _ _ _ _ _ _ _ _ E _ E _ O _ _._ O _

10

Q1 2021

Reasons to Celebrate

We can all agree 2020 was anything but a normal year! It was great to see some of our front-line heroes still safely gathering and celebrating
the holiday season in December, as well as being able to make an impact on the Greensboro community by collecting canned goods for A
Simple Gesture (see pictures above).

Each year, we take the opportunity in February to
acknowledge and raise awareness for Heart Health. Pre-

COVID, we would challenge locations across the
Southeast to wear their red and gather for group pictures

to show their support for Go Red for Women Day.
We may not have been able to get any group photos this

year, but all it took was ONE email sent on a whim on
Wear Red Day and selfies started pouring in! It was great

to see so many across the Southeast Region showing
their support for Go Red for Women Day! Check out the
collage (left) of some of the pictures that were submitted.
Thank you to everyone who took the cause “to heart” and

showed support!

Happy Histotechnology Professionals Day!

The above pictures were taken at Atlanta and Knoxville facilities, in celebration of Histotechnology Professionals Day earlier this month!

Thank you to ALL our Histotechs —we celebrate you, too! 11

The Southeast Stars In Sight

ICYMI

Volunteered in 2020?

Giving back to our communities is part of our core values at Quest Diagnostics. As we continue
to support our employees and how they engage in volunteering, we want to hear from you. If
you volunteered your time in 2020 (individually, or through Quest), let us know by sharing the
activities you participated in through this form—it takes less than three minutes! This
information will be featured in our 2020 Corporate Responsibility Report to showcase how our
colleagues continued to give back, even during this challenging time.

Submit your information by April 1, to be entered to earn 25,000 RecognitionQuest points
that can be redeemed for a variety of prizes, or donated to our Employee Relief Fund. You
can also review our Dollars for Doers program to learn if your volunteer hours are eligible for a $250 grant from Quest Diagnostics to be
donated to an organization of your choice.

If you have any questions, please send a message to [email protected].

Quest Colleagues Share How They Got the COVID-19 Vaccine and Why

Expanded eligibility and supply means more of our Quest
colleagues are accessing the COVID-19 vaccine, but challenges
remain. We talked with Quest colleagues about how they were able
to gain access to the COVID-19 vaccine, and why being vaccinated
is important to them. Click here to read their stories, including the
Southeast Region’s very own, Lavonda Bryant! Lavonda’s “why”
for getting vaccinated that she shared, is below.

Why is it important to you to be vaccinated?
Lavonda: “It was important to me to get vaccinated once I felt
comfortable. I did not opt to do so when it was first offered. After
hearing more and seeing more about the vaccine I finally decided
that the time was right for me to receive it. “

Steve Rusckowski Reflects on the Anniversary of our COVID-19 Testing

Steve Rusckowski, Chairman, CEO and President, shared his
thoughts on the one-year anniversary of our first COVID-19 testing
in a new video. "It's been a challenging year to say the least," he
said in the video. "We've had shared sacrifice and as we all know
there's more work to be done. We've been in this together and we'll
get through this together, and when we emerge, we will be strong-
er, So thank you for all you do. Please take care of yourselves,
your loved ones and each other. And, of course, be safe."
Click here to watch the full video.

Thank you for your support of the In Sight Newsletter! We hope you enjoyed this edition and welcome and comments or
feedback you may have to ensure we are bringing you the news and highlights YOU want to see!

If you have any feedback to provide on
this issue, please contact Cameron
Wannamaker, Senior Communications
Specialist.

12