In Sight Newsletter Q4 2020

Q4 2020

Finding the Bright Spots

As we close out what we can all agree has was that the company is, “...working with

been a year unlike any other, I hope that government officials and other entities to

we all can take a moment to reflect on the advocate for the prioritization of our

good this year has brought. Though it may employees and gain access

be easier to focus on the negative, my to the vaccine. Our immediate

hope for each of you is that you can take focus is those of us who may have direct

just a moment this holiday season and or indirect exposure to patients or

reflect on at least one thing that this year infectious materials.” (You can read the full

has enabled. Maybe you learned a new story on ourQuest online.)

skill like cooking or knitting… or zoom Along with testing and vaccination GET YOUR QUEST
calls. Maybe you took advantage of getting capabilities, Quest recognized the hard HOLIDAY GIFT!
outside more and found new places to work and dedication of our employees
explore in your own neighborhood. Maybe with: Don’t delay! You have until
you grew closer to your next door December 31 to sign up for your
holiday gift: two Quest-branded
neighbors. Maybe you got to create a new  A $500 Frontline Hero Payment facemasks and a plush fleece
blanket—so you can stay safe
tradition with your kids or grandkids. and warm this winter! All active
Maybe you took an extra trip to the beach  A special $250 Giving Thanks Quest employees are eligible for
Payment to all employees the gift.
or mountains. Maybe you got to know a co
All you have to do is fill out a short
-worker a little better. Maybe you got  100% PTO sell-back opportunity for online order form. Note: You will
not receive a gift if you don’t
around to finishing (or starting) a project non-exempt employees complete the order form.
around the house. Regardless of what you
Go to Questemployeegift.com to
may or may not have done, I hope you  Quest Holiday Gift for all employees sign up.

were able to find bright spots during a time (see insert at right)

that has brought challenging moments. It is great to work for a company that
And I hope that you are able to continue appreciates their employees and
doing those new, special things well recognizes the hard work and long hours
beyond when this pandemic is finally put in. We can ALL be proud of the work
gone. we have done and how we continue to rise

I am proud to work for Quest Diagnostics, to the challenges we are faced with, time

and proud of the things our company has and time again; you will see many

done to support employees and the examples of that in the pages of this

communities in which we all live and work. newsletter.

We introduced Quest for Health Equity We made it to this point by staying strong Inside this Edition
(Q4HE), as a commitment to reduce and staying together, United as One.
health disparities in underserved

communities. Not only were we able to May you and yours enjoy the holidays and Commercial Corner 2-3

make COVID 19 testing available to the find time to reflect and take with you into

public and bring testing capacities up at a 2021 the good that came out of 2020. Staying Safe & Healthy 4

record-setting pace, but the company was Our People Make the Difference 5

able to provide a no-cost, at-home test

delivery option to employees, allowing Thank you for your continued support of Quest in the News 6

employees to have peace of mind that the In Sight newsletter and I look forward

they could get tested quickly and back to to bringing you more exciting publications SLT Spotlight 7

work in an appropriate amount of time. in 2021! - Cameron Wannamaker, Sr.

The most recent good news announced Communications Specialist, SE Region Everyday Excellence 8-9

Compliance Corner 10

Quotes to Inspire 11

The Southeast Stars In Sight

COMMERCIAL CORNER

Cheers to 49 Years and a Second Chance at Life!

My name is When I was 16, my older sister was working company that you work for until you go thru

Anita O’Connor. in the billing department for a local something like this. Quest could not have

I grew up the pathology group known as Pathology been more supportive during my illness. My

daughter of a bi- Associates. PA was looking for someone to job was held for me and my teammates kept

vocational stuff billing envelopes and I was offered the my clients happy until I could return to work.

Southern Baptist job after school. With mixed feelings, I plan to retire on
preacher. My dad February 16, 2021. God has given me a
ran a small paint I am one of the rare people that has had second chance and I want to spend my time
and body shop only one job in my 49 years of working. I with the most important people in my life. I
during the week started with Pathology Associates who sold want to travel with my wonderful husband,
and was pastor their clinical laboratory to International Don, who went thru every step of the cancer
of a small country church on Sundays. My Clinical Labs. ICL was purchased by battle with me. I want to enjoy my 7
mom did his payroll and bookkeeping and SmithKline Beecham and SB was acquired beautiful grandchildren, ages 6 -18, who are
carted me and my four siblings to our by Quest Diagnostics. In my 49 years I have already suggesting our summer plans. And
different practices and events. I had a stuffed billing envelopes, worked Reception most importantly Don and I want to find a
wonderful childhood. Desk, Data-Entry Operator, Specimen ministry, where we can serve God, in thanks
Processing Supervisor, Client Services

As I mentioned my dad was a Pastor, and Supervisor, IT Department, and my current for this second chance that we have been

every pastor needs a daughter that can play position as Physician Account Executive. I given.

the piano. I was the chosen one. I have loved each job and have always Thank you, Quest Diagnostics, for 49
reluctantly started piano lessons at 10 years looked forward to learning a new position. wonderful years! You will always be in my
old, but eventually learned to love music. I thoughts and prayers!
currently play the piano at my church and On November 2, 2016 I was diagnosed with
sing/play guitar in the Praise Team. To my Grade 2, HER-2/neu positive breast cancer. “For I know the plans I have for you,”
husband’s dismay, as soon as I learn one The treatment prescribed was 6 weeks of declares the LORD, “plans to prosper you
musical instrument, I want another one. radiation and then 3 cycles of Radiation. I and not to harm you, plans to give you hope
(Thank God for commission checks.) I did very well until the third round of chemo, and a future.” Jeremiah 29:11-13
currently own a piano, organ, drums, in which I ended up in ICU with a lung
ukulele, violin, acoustic guitar, and a bass infection that I was not expected to survive. Thank you, Anita, for writing and sharing
guitar. (I gave up on the violin, even the cat Thru the prayers of many, I am now a four- this beautiful story of your journey! We wish
ran when I took it out to practice.) year cancer survivor. God has been so you ALL the best and we thank you for
good to me. You do not realize what a great being part of OUR story!

Magical Acts of Kindness!

This time of year, so many people are in the giving spirit. This year more than ever, acts of kindness are much needed in order to help spread
cheer at a time that we all could use a little uplifting of our spirits! The Commercial Team was sent the below email and what transpired is truly
awe-inspiring! Take a minute to look at just a handful of the AOK’s that came to light as a result of the ask from Natalie Jackson and Jorge
Hernandez (see next page). AMAZING job, Commercial Team. Thank you for your generosity and spreading so much cheer!.

“2020 is coming to an end and we are all looking forward to 2021. When we think of “2020” most of our thoughts such as Pandemic,
Quarantine, New Normal, These Trying Times and several other “catch phrases”. However, many of us have also taken this extraordinary
time to pivot and refocus on what’s really important – giving back and random acts of kindness.

Have you donated your time and/or funds to a specific charity? Have you sponsored a family that may be struggling? Have you noticed your
neighbor hasn’t been able to keep up with their yard or make it to the grocery store and helped them out – after all, we have survived the
“Great Toilet Paper Shortage of 2020”. If you have we’d like to hear about it, and also share some of these stories with the broader team.
Jorge has asked that I act as point person for this project, so please send me via email any stories that you might have that could be
considered an “ACT OF KINDNESS” (AOK). Your examples can be big or small, financial or action based. Feel free to submit whatever you
have to me now, or along the way.

Here's an additional thought…if you have nothing to submit, perhaps this is a good reminder that there are those much less fortunate than
ourselves. Thus, never too late to perform an AOK. We look forward to receiving and sharing at least a few kindness stories. Thank you in
advance for your consideration.”

2

Q4 2020

Stephanie Strickland’s team in NC partnered with Community Care
Clinic of Dare County's Food Farmacy program to provide holiday
meals to 200 families in need!

Joe Ledbetter’s team raised funds to support
Mission of Hope, which services 41 schools in
some of the poorest communities in SE KY and
NE TN.

Craig Hartline’s Team in Atlanta was able to help raise over
$4,000 for the Salvation Army!

Julio Rivera’s team supported the Steve Button’s team helped to make wishes come true for so many
Haiti’s Hope organization, dedicated kids in SC, through their Toys for Tots donations!
to meeting the needs of the most
vulnerable in Haiti. 3

The Southeast Stars In Sight

Staying Safe and Healthy!

We want to ensure that our employees continue to do what is needed to stay safe and healthy. Quest continues to determine what tools and
resources can be developed and used to help employees be able to keep themselves, their co-workers and their loved ones healthy during
this pandemic. Take a moment to read through some of the initiatives in place as well as the things you can do to support our goal of keeping
ALL employees safe and healthy!

COVID DOESN’T TAKE TIME OFF FOR THE HOLIDAYS!

With the holidays upon us, it is more important than
ever not to let your guard down. We all want nothing
more than for things to go back to some sense of
normal and to be able to surround ourselves with those
that mean the most to us, especially during the
holidays! As you plan holiday activities with family and
friends, remember the basic steps to protect your
health:
Wear a mask, Wash your hands, Watch your distance.

Thank you everyone for the amazing work you’ve done all year thru this pandemic. As we get into the holiday season and begin
connecting with loved ones… please be reminded to continue social distancing, washing your hands and wearing your masks. These
principles have proven to be a good testament of our safety practices and their effectiveness. Your work has been incredibly impactful to
society at large and will continue. We anticipate some changes in dynamics with the vaccine for the PCR and the antibody testing. Let’s
stay health and enter 2021 on a healthy note. – Dr. Andrew Young

Reminder: All COVID-19 policies and procedures as well as general information and testing information can
be found on the dedicated COVID-19 Community Site on ourQuest online (intranet access required).
Employees needing to access important COVID-19 information or request a test who are at home and/or
unable to access the internal site, can log onto the HRSC from ANY personal device at any time, or contact
the HRSC directly at 855-411-8511 (M-F 8 a.m. - 6 p.m. ET).

Look out logistics team! There’s a new driver in training! Our very own Peter
Moore was able to spend some time with his granddaughter recently and sent in
this picture of his granddaughter, Charli. “She’ll be ready for a route next year!”
commented Peter.

A HUGE THANK YOU to Peter and the entire Southeast EHS Team
for ALL they have done this year to help ensure employees have all

the information and equipment needed to stay safe and healthy!

4

Q4 2020

Our People Make the Difference!

The Power of Connection

The following is an email sent from Andre Limon-Padilla to a new connection he established after joining the Hispanic-Latino EBN. Andre
had an idea to make his job easier while impacting the patient experience at the PSCs that serve pediatric patients. The email was forwarded
on and on and on and within 24 hours he had everyone’s ears! Just another example of the connection that networking can enable!

“As a phlebotomist at a PSC, I often have to recognizable animal that children can on the size of the arm. The outside of the
see pediatric patients, and of course, they quickly identify, and the ends can be arms tourniquet would consist of polyamide to
present a challenge when attempting to extensions of the animal, giving the give off a fuzzy texture more appropriate for
collect blood samples. Repeatedly, I've impression that the animal is "hugging" the the animal on it.
noticed that most patients from age 0 - child! I believe that the image it
8 begin to show discomfort and fuss prior to produces can reduce the anxiety of the I just thought of this today, a few hours ago,
even assembling a needle, and it's from the patient to the point where they're so focused so I do apologize for not having very much,
restraints we have to use for the safety of on the animal, they don't realize the if any, information on this idea. Of course, if
both the child and the phlebotomist. It venipuncture occurring behind it. it's dismissible, I completely understand, but
seems that the tourniquet is what The inside of the tourniquet would be made I really wanted to share this with you two! If
contributes the most to that experience. It of a soft, gel-like material so as to be gentle you have any questions, comments, or
squeezes the child's arm and all they see is with the surface of the arm, and smooth to concerns, please let me know. I'd
a blue, elastic band of pressure. be able to easily sanitize for multiple uses in appreciate any feedback. Thank you!
I was thinking we can create a tourniquet order to reduce the amount needed at a (Also thought of this while typing the email,
with a more child-friendly approach while site. The ends of the "arms" can be the but it could be a sleeve you can slide an
maintaining the same core elements. At the regular tourniquets we currently use, using ordinary tourniquet in rather than an entirely
center of the tourniquet, there'd be a the elastic to adjust the pressure depending additional tourniquet. It can be attached and
detached using Velcro.)”

Work Must Go On!

Curtis Peters, Group Lead Route Service Representative in South Florida, was determined to get to work,
even in the midst of flooding from yet another tropical storm that hit Florida. In the picture (right) Curtis can
be seen wading out of his complex so that he can be picked up by a co-worker to get to the office. Curtis
knew they were short staffed and he wanted to do what he could to ensure he could get into work to serve
the patients and customers of Quest.
Thank you, Curtis, for your incredible dedication to Quest and the patients and clients we service! You are
a true Quest Hero!
You can read the full story on ourQuest online.

Helping Others in Need

In November of this year, the Southeast Region Women in Leadership EBN sent out a “Call to Action”, asking employees to clean out
their closets and donate items to support those in our communities in need. This year has seen so many “spring cleaning” with the extra
time a lot of people have at home, that WIL felt it was the perfect time to use the closet clean outs as a way to help others in the
communities in which we all work and live. The response was beyond amazing! Take a look at just a few of the pictures capturing the
generosity of employees in Atlanta, Greensboro, Tampa and Miami (and surrounding areas). The charities that will benefit from these
donations are listed below. Thank you to everyone who gave back and helped make this call to action so successful!

Atlanta: Nspire Outreach of Georgia 5
Greensboro: Hannah’s Haven

Miami and Tampa: Jubilee Center

The Southeast Stars In Sight

Quest in the News

It is no surprise that Quest has been in the news a lot this year! We can all be proud of the great work our company is doing! Take a minute to
read through an excerpt from a great story written about our Quest Air and Logistics Operations. The article which was written and published
by NBAA on Business Aviation Insider, features quotes from our very own George Lloyd and can be read in its entirety by clicking here.
Check out the QuestNews section on ourQuest online for the full articles as well as more stories making headlines.

Quest Air Logistics: 5,000 Patients Onboard

In the fight against COVID-19, flying shuts down airspace, the Quest airplanes Barondick. “I might text a pilot to let them
medical tests to Quest Diagnostics’ labs are the last out, and the first back in after know a specimen driver is running late,
every night is more critical than ever. the weather clears. and then email our laboratory that the
plane is waiting for a driver.”
Moonlight is To safely maintain that operational uptime,
reflected on four schedulers in Quest’s Atlanta dispatch While flying a route, pilots can call in to
the slick center continually monitor weather across troubleshoot any squawks.
tarmac at the country. A team of 25 maintenance
Chicago technicians spread across the company’s Every day, the Quest Air leadership
DuPage four bases can respond to AOG events touches base at a 2 p.m. meeting.
Airport. It’s 1 within hours. Each base essentially has a
a.m. A pilot carries coolers toward a backup airplane on standby. “We look at the weather to see if there are
waiting car. After handing the coolers to any pinch points across the system,” said
the driver, the pilot crosses the ramp, back The routes are fairly consistent, night after Pagerly. “We try to alleviate a lot of that
to his Pilatus PC-12 and prepares to take night. The longest one starts in Reading, decision-making so pilots can focus on
off again. He has more stops to make involves multiple stops across the flying the airplane.”
tonight. Northeast, and returns to PA in the early
morning. Quest Air flies nearly 18,000 Pilots concerned about weather are
For Quest Diagnostics, handoffs like this hours a year. encouraged to join the 2 p.m. call and
take place in 63 cities across the country discuss any issues with the leadership. But
every night. The company’s 4,000 drivers “With COVID, we are on the front lines, but the go/no-go call still is made by the pilot.
have spent the day picking up medical everything we do impacts patient care,” That meeting is also where operational
specimens from hospitals and doctors’ said George Lloyd, Senior Director of trends and safety issues are discussed.
offices and bringing them to airports, Logistics. “We’re not just hauling coolers.
where the coolers are flown overnight to Every specimen is a life, and we take that At the outbreak of the pandemic, most
Quest’s three dozen labs. very seriously. In that airplane with you, doctors’ offices across the country closed
you have could have 5,000 patient lives.” for non-essential procedures. That caused
With 24 airplanes, Quest Air Logistics flies an initial dip of 40% in traditional testing.
medical test samples from four bases: With night flying, managing sleep is a big However, the surge in COVID-19 testing
Dallas, Kansas City, Atlanta and the part of the job. Pilots almost always know more than made up for the difference, and
aviation hub in Reading, PA,. their schedule six weeks in advance, so Quest’s diagnostic work has increased 7%
they can prepare to adjust their sleep overall thus far in 2020.
When the pandemic erupted, Quest’s fleet schedules as they rotate through Quest’s
gathered the equipment and supplies to 13 scheduled routes. This ensures that At the same time, Quest had to prioritize
rapidly set up COVID-19 testing. Soon, everybody takes turns flying the five-hour protecting its frontline workers. Logistics
Quest’s fleet was transporting COVID-19 runs, the 12-hour runs, and everything in leadership made sure pilots and drivers
test samples, along with their usual between. had enough facemasks and hand sanitizer,
specimens. By August, Quest had and frequent virtual town halls were used
performed 14.4 million COVID-19 tests, While each pilot is responsible for being fit to share health best practices across the
and had the capacity to process 350,000 for duty, “we put a lot into fatigue company.
per day. education,” said Safety Officer Nicholas
Pagerly. “We do our own in-house fatigue “This pandemic has not just changed
“We’re still increasing our COVID testing awareness training, and in our monthly Quest Diagnostics, it’s changed the world,”
capacity,” said Bob Severini, Executive newsletters we always have information on said Bob Severini. “With strong training
Director of Logistics. “Normally, we work fatigue.” and communication, we’ve been nimble
with doctors and hospitals. During the and able
pandemic, we also are partnering with With 80 aviation personnel spread across to
retailers like CVS. This is a national four bases, clear lines of communication respond.”
medical emergency, and we’re not keep Quest Air moving, safely and reliably.
stopping.” This is an excerpt from an article written by Lowen
Throughout the night, on-duty team Baumgarten and published by the NBAA as part of
Business continuity is fundamental to members stay in touch via text, phone and their Business Aviation Insider Member Profile.
Quest Air. For example, when a hurricane email. “It’s a combination of everything,”
said Dispatch Manager Matthew

6

SLT Spotlight Q4 2020

Get to Know Troy Salvior

We are fortunate to have an incredible Senior Leadership Team (SLT) in the Southeast Region.
Throughout the next several issues, you will have the opportunity to get to know your SLT a little better,
through this SLT Spotlight feature! This edition we get to know Troy Salvior, Regional Finance
Director.

Q: How long have you been at Quest? Raising two truly outstanding now young with, whether it’s what impresses and
adults with bright futures in store. inspires, but also observing what not to
Troy: Next August will be 15 years! do. I’ve learned a lot from some of the worst
Q: What do you enjoy doing on teachers / leaders.
What other roles have you held at weekends/when you are not at work?
Quest? Q: Tell me something interesting that not
Troy: Let’s just say I am NEVER many people know about you.
Troy: 1) Controller of Tampa Lab, 2) bored! Whether it’s travel, amusement
Controller of Cincy lab (and later the Auburn parks, concerts, movies and SPORTS, Troy: I was selected by the St. Louis
Hills lab as we merged the two regions SPORTS, SPORTS (in a pre-covid world that Cardinals as the first player ever drafted from
together), 3) Director Operating Cost is). I’ve supplemented lately with many Hillsdale College, after leading the nation in
Analytics - HQ and 4) now the Regional hobbies (sports card and memorabilia D2 ERA. My pursuit of a life as a
Finance Director for the SE Region. collections, aquariums – something my professional athlete was cut short by
daughter is very much into now and we have shoulder and elbow injuries. Since several
Q: Where are you from originally? 8 tanks and counting), other forms of already know this, here are a few other
entertainment (movies, Amazon music, things people may NOT know about me:
Troy: Born and raised in Jackson, Michigan sports on TV, strat-o-matic, occasional video
games, etc) and physical activities (mostly  I lived in nine places in less than a
Q: Tell me a little bit about your family…. walking and cycling). year’s time.

Troy: We are a family of four with many Q: Who are some of your role models and  I am a heavy metal fan and attend
pets. I have been married for 26 years to my why? around 12-20 concerts a year with my
wife Stacey. We have one son Trevor, who is kids. I
a senior at Chatham University studying Troy: Like many, I would say my
Accounting and playing Baseball. Our parents. They are the most selfless people I  now have a sports card collection with
daughter, Kylee, is a Sophomore at USF, know. Always putting others first. They well over 1 million cards and growing
studying Psychology and is a talented writer didn’t have much growing up and we made it daily.
and artist. We have a dog named Emma; through some challenging times. They made
she is a Plot Hound rescue mix. many sacrifices to ensure my sister and I Q: Anything else you want to add?
didn’t have the same challenges in our
Q: What is your proudest lives. They have influenced me immensely Troy: I am thrilled to be back in Florida and
accomplishment at work? in striving for better and always helping those the Southeast region and can’t wait to meet
less fortunate. I’ve always focused on being more of you. Be safe and have a wonderful
Troy: 1) Leading the creation and maturation my own person and haven’t really tried to holiday season!
of the Operating Cost Analytics COE and 2) find a traditional role model. My approach is
Sharing my knowledge / experience and to learn from everyone I come in contact Thank you to Troy for being our SLT
seeing how it has helped other professionals Spotlight this edition of the In Sight
advance in their careers and become highly newsletter!
valuable Quest / industry experts and
business partners In your personal life?

(Two pictures above): Troy (far right) pictured with (L to R) his son, daughter and wife. Baseball card of The family dog: Emma
Troy from his days
with the Cardinals. 7

The Southeast Stars In Sight

Everyday Excellence

The following are Recognitions sent in via email and/or given during the Breakfast Call meetings, over the past couple of months.
Congrats to all employees recognized for going above and beyond and exemplifying Everyday Excellence!

At about 8:00AM on December 1, 2020 at a PSC in Estella McDougal recognized the materials

Tiffany West Central Florida, PSR II Site Lead management Miramar staff for their Mercedes
Massaro Tiffany Massaro, and PSR1 Kira collaboration with the lab areas. Mercedes Cardona
Johnson discovered a patient that had fallen Cardona, Miguel Espada, Walter Ospina,

unconscious outside their Emmanuel Louis and Rocio Garzon are

Kira PSC. Tiffany immediately another example of unsung heroes in the lab. Miguel
Espada
Johnson contacted 911 while Kira attempted to We have had a great deal of supply Walter
issues this year and they have been Ospina
assist the patient. Kira determined that fast and ready to find and deliver what we

the patient was non-responsive and need. They order, keep track, count and

she was unable to locate a pulse, so re-count, and many times shelf and Emmanuel
label ... I wanted to thank them for their Louis
she began chest compressions. Tiffany handed off the 911

call to Patricia Christenberry who kept the 911 operator help and support. Thanks! Rocio
Thank you to Grisell Esteban Garzon
updated while Tiffany and Kira alternated delivering chest

compressions until EMS arrived. The patient was

transported by EMS, breathing and with a pulse. and Doug Hamilton who

This behavior exemplifies Quest’s pillar of Patients Grisell immediately
First. Tiffany and her staff’s swift reaction were
directly responsible for the well-being of a patient in Estebam responded to a discrepancy in reporting of
distress. Great job!
COVID testing performed by a reference

Doug vendor. When positives crossed from

Hamilton Viracor they were identified as “critical”
values but from Quest performed tests

In the Atlanta Molecular department, we have had they are Abnormal. Grisell worked with

many new hires starting recently. Keshockas Viracor and they updated the flags the

Hollie, Group Lead in Molecular has same day. Thanks to our Operations Excellence team!

Keshockas adjusted her schedule a multitude of PJ Senoski thanked her SE-N business partners in
Hollie times in two weeks to assure the new
Nashville Logistics and the Atlanta lab partners in

hires were all trained properly. During Specimen Processing and Molecular. “Closing out the

this rollercoaster ride of new hires Thanksgiving week from states away here in Kevin
Tampa Florida - Kevin Carter, Andy Norris Carter
coming and going, Keshockas has been and Ed Clark in the Nashville Logistics Hub

a steady presence to ensure we have a prepared team

that is ready for the challenges they will soon face. assisted me with last minute arrangements on Andy
Friday 11/27 to receive a Priority Covid-19 Norris
Recognizing the leadership team in the MIA sample and get it in route to Atlanta Saturday

molecular department Ryan Muni and Alex evening 11/28. Jimmie Rias, Tina Lewis Ed
Sine, Karen Dorsey and supporting staff Clark
Maldonado in Miami for their ingenuity Ryan
and quick thinking. They were Muni were great weekend warriors and made
recently making cardboard waste boxes
things happen. ONE team, ONE
for their Roche Covid Platform
Alex as we had run out of stock on region regardless of state or need Tina
Maldonado the supplies due to limited availability, so – making difficult and non-standard LewisSine
transactions happen. I am honored Karen
they started making their own in order to Jimmie Dorsey
Rias and proud to work with all my
keep the equipment functional … business partners in the SE region.
United together we all make a
phenomenal creativity to ensure we keep

running! difference for every patient ONE

sample at a time.”

8

Q4 2020

Thank you to Millie Peralta, Facilities Supervisor in arm. The next time I told my doctor’s office I would

Miramar for all the work she does to make our not go back there. On October 14th I went

Millie work easier and our environments to a Quest location in Griffin, GA. NO Sasha
Peralta appropriate. She has tremendous vision to comparison. Easy sign-in, really didn't have Miller

improve areas that the rest of us couldn’t to wait long at all, the staff and experience was

dream of making them better. She is also very very efficient, the PSC was clean and orderly.

professional and works with the teams to hear Sasha Miller and Tamarie Griffin were Tamarie
so very nice to me. I appreciated them Griffin
their needs. We recently received four new instruments talking with me. They are the kind of people

which needed a home in our area. In less than 24 hours

she envisioned and created the stations for the you want to have in your office.”

instruments and the supplies. Millie and her team are truly The following comments were sent in and

examples of everyday excellence! recognizing two PSR's for Everyday Excellence: Jodie

A big thank you to Derek Bloom and his Charleston Pippin and Bryanna Cole. "Jodie, the

Logistics team. There was a very late pickup request for phlebotomist, was the absolute best

a COVID test for a patient that was needing to travel for a phlebotomist who has ever, ever drawn my

neurosurgical procedure. The Charleston Logistics team blood. I'm a “hard stick” and it usually Jodie
takes several attempts, multiple sites Pippin
had already finished for the day but was willing to and lots of digging to get any blood out

go back out and make this special pickups Derek of me. I'm a pediatrician so I know a “hard Bryanna
and make sure the specimen got on the plane Bloom stick” when I see one. But Jodie didn't Cole
need a butterfly Needle. I barely felt a
to the lab the same night. Special thank you to

Charleston them for taking care of our patients. pinch. She drew all the blood with one stick out
Logistics
Michele Seville received a letter from a of my antecub and NOT my hand. She didn't dig
Team patient who had written to Corporate about
the needle in my arm searching for the vein.
the great service received. The patient had
She was confident of her skills and rightly so. She told me
an appointment on October 12th at the
she loved her job and it shows. She deserves a 100%
Cooper City, Florida location. She arrived early and was
bonus or raise, a new car and to have all fee debts paid
told that anyone with an appointment would be
off by Quest. Clone her!!" Bryanna Cole- TV5: "My
serviced prior to her, but they would try to fit her
technician was Bryanna and she was wonderful! She was
in. She shares that she watched the interaction
personable yet professional. She exhibited great patience
of the Quest team and was impressed
with their politeness, communication, Dainty, Latoya with me. It was not so much of what she said, but it was
servicing others waiting in cars and even & Dena
more about her great attitude, and how she handled me. I

professionally managing the frustration and felt a calmness with her. I have been having a lot of blood

impatience of others. Dainty, Latoya and drawn this year, so when I go in I dread doing it. This time

Dena were pleasant, organized and very Bryanna made it different for me and for that I thank her!"

professional. "This is not easy to do when you have Thank you Jodie and Bryanna for all that you do!

people making demands on you all day, getting angry and

more. Because of individuals like Dainty, Latoya and Do you have an employee or team who has recently
exemplified Everyday Excellence? Or gone above
Dena, I will continue to go to the Quest in Cooper City!”
and beyond for you? Why not give them a little
Tammy Crozier submitted a compliment she received recognition and have the be recognized on the daily
from a patient: “My doctor’s office is closed right now, so I
have to go elsewhere for blood work. My last blood work Breakfast Call? Send an email with the details to
was at a LabCorp location in Stockbridge, GA. It was the Breakfast Call Team and they can ensure the
horrible. I waited 2 1/2hrs, the office was so unorganized, recognition is given! Who knows… they may even
was not clean and the tech just jabbed the needle in my
appear here in a future edition of In Sight!

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The Southeast Stars In Sight

Compliance Corner

And the Award Goes to...

Each year we recognize colleagues for their contributions to compliance and for taking Action with Integrity. Winners were
presented with a CEA certificate, and will also receive 12,000 Recognition Quest points. We would like to congratulate all of our
Southeast 2020 Compliance Excellence Award (CEA) winners.

Brandi Horace, QA Specialist
Nathaniel Baker, QA Specialist NCS Remote Environment, Tampa Hub
Danny Heil, Sr. Customer Solutions Specialist
Kitta Westmoreland, Specimen Management
Lakisha Mosely, Specimen Management
Tina Henley, Patient Services Training Specialist
Myridelis Burgos, Puerto Rico Laboratory Supervisor

Compliance Leadership Message

from Dr. Andrew Young, Southeast Region Medical Director

“Due to the COVID-19 emergency, we face a new environment in which policies for compliance and
patient privacy are more important than ever. Society is struggling with fears about personal and
public health. Therefore, our customers - whether they be patients, providers, hospitals, payers,
government or media - are particularly anxious for information.
In addition, we have been chosen to provide back-to-work testing for several large and famous
organizations. In this environment, we may be confronted with unusual requests for test results or other
protected health information.
We have been entrusted with a prominent role in the response to COVID-19, and this role comes with
a profound responsibility to handle patient specimens and protected health information in a confidential
manner. Please review the policies for compliance and patient privacy, and don’t hesitate to bring
questions or concerns to your supervisor.”

To All Quest Employees:

With the holiday season upon us, we find ourselves in the sprit of giving, as well as receiving. Although giving and receiving gifts may seem
to be a simple gesture of goodwill, please be reminded of Quest’s policies pertaining to clients, customers and suppliers:

Some situations may not be clearly addressed in a policy, or have a yes or no/right or wrong answer. If you’re unsure of what to do, contact
your manager/supervisor, Compliance Director, any member of the Compliance or Legal Departments, the CHEQline 800.650.9502 or
MyComplianceReport.com (online access code: QDI).

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Q4 2020

Quotes to Inspire

Quotes have played a very important part of this year for me. I wanted to use this “feel good” edition to share a few of my favorites.
These really spoke to me during difficult days as well as helped me to stop and be grateful for the times I wanted to not forget. I hope
some of these speak to you as well….. Enjoy.

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The Southeast Stars In Sight

ICYMI

QMS Newsletter

Each quarter, the National QMS Organization publishes a content-rich newsletter with insight and information
that all employees can benefit from. The latest volume appropriately titled, “Reflections and Lessons
Learned” includes a cover page story that is an inspiring letter from Jim Davis, EVP, General Diagnostics.
The rest of the pages are filled with great reflections from various leaders and employees, several of which
address a topic a lot of us can relate to—working in a virtual world. Take a moment to read all the stories in
the QMS Newsletter by clicking here.
One of the previous editions is a special COVID-19 edition published in June that highlights the amazing
contributions made by the QMS organization and others in response to the pandemic, has a great article
titled, “Southeast Region steps up to the COVID-19 challenge”.
All of the editions can be accessed by clicking here. Thank you to the QMS Organization for putting together
such an insightful publication that we all can benefit from reading!

Reminder: Blueprint for Wellness is Open Again!

In a year full of uncertainty, one thing's for sure: We're all dealing with new challenges and stress that
may take focus away from our well-being. You told us you need extra time to complete Blueprint for
Wellness this year, so Quest is reopening our annual employee health screening program to support
those who missed the original deadline.

ALL full- and part-time employees and spouses/domestic partners have access to this world-class
program at no cost, even if you're not on a Quest medical plan. You will have until February 15 to
complete the screening and questionnaire.
Log in at My.Questforhealth.com. New users should use Registration Key: Quest2020. Our PSCs are
taking thorough safety precautions to protect you and other participants, and appointments are required.

A Special Thank You Message from Steve Rusckowski

As we close the chapter on an unforgettable 2020, we all can be proud
of how we stepped forward to fight COVID-19 when our nation needed
us most. Please watch this video from Steve Rusckowski -- made to
celebrate all you’ve done in this remarkable year.
"I am hopeful about the future," Steve says. "Vaccines are coming, and
the healthcare system is counting on us more than ever."
Thank you for all you do!

Thank you for your support of the In Sight Newsletter! We hope you enjoyed this edition and welcome and comments or
feedback you may have to ensure we are bringing you the news and highlights YOU want to see!

If you have any feedback to provide on
this issue, please contact Cameron
Wannamaker, Senior Communications
Specialist.

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