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COM 295 Final Exam

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COM 295 Final Exam (Latest)

01.Your coworker LaRita has asked you to review her slide presentation.
You notice that it is difficult to recognize and process the most important
ideas and information. To help her fix this, what will you recommend that
she change?

 She should include a compelling image every few slides.
 She should choose dark backgrounds and text colors.
 She should use bold or italics to highlight key ideas.
 She should limit her text to five words per line and three to four lines

per slide.

02._____ is the process of converting meaning into messages composed of
words and nonverbal signals.

 Filtering
 Encoding
 Decoding
 Translating

03.Which of the following is a trait of individualists?

 They communicate directly to efficiently deal with work tasks and
outcomes.

 They stay in relationships even when they are no longer mutually
satisfying.

 They tend to follow the perceived dreams and goals of the group as a
matter of duty.

 They tend to stay in contact with and work through extended
networks.

04.Performing at the highest standards, not just for oneself, but for the
team, for the supervisor, for the consumer, and for the company's
shareholders, indicates a sense of _________.

 opportunity
 accountability
 individuality
 future-orientation

05.The career summary section of a résumé should provide the candidate's
________.

 major accomplishments, abilities, and attributes
 memberships, awards, certifications and licensure, and activities
 objective for the job search
 list of personal references

06.Which of the following is typically included in the reviewing stage of
writing an effective business message?

 ensuring the communication is fair
 identifying the primary message and key points
 finding the needs of the audience
 setting a positive and other-oriented tone

07.Gregor, who works at a textbook company, has put together a
presentation proposing that the company save money by getting its images
from less expensive stock photo sites. Gregor needs to present his idea to
the executive committee. Considering the content of his presentation,
which of the following people on the committee should he most try to
influence?

 The design director
 The editorial director
 The marketing director
 The production editor

08.Which of the following should contain all your research sources and
should be provided at the end of your report?

 the reference list
 citations
 table of contents
 the executive summary

09.Javier is an editorial manager at a publishing company. He wants to give
one of his supervisors an "Employee of the Year" award. Which of the
following supervisors should he choose if he is looking for an employee
with a strong sense of caring?

 Ayesha, who always takes on extra work to help the department meet
its deadlines

 Jenny, who helps her employees develop the skills that will allow
them to advance

 Paul, who is the best copy editor and proofreader in the department

 Jon, who sets short- and long-term deadlines for every project and
meets them promptly

10.Bao is conducting a study that compares the cost of keeping print
messages on file versus storing digital messages in the cloud. What aspect
of communications relates to the storage of messages?

 planning
 constraint
 coordination
 permanence

11.Which of the following facilitates a one-stop work space containing
project and meeting information, shared files, and communication
platforms?

 social networking
 written messages
 webinar
 texting

12.In the context of developing persuasive messages, which of the
following is most likely to help you demonstrate a voice of competence?

 focusing only on logical appeals
 developing strong ideas in the interest of your audience
 adopting the tone of mass advertising such as over-the-top appeals
 using only emotional appeals in your persuasive messages

13.By doing audience analysis, Radika discovers that the people she will be
giving her sales presentation to know very little about her product. Because
of this, she is likely to decide to:

 use only emotional appeals in her presentation
 eliminate bulleted and numbered lists from her slides

 involve them in her presentation
 spend more presentation time informing the audience

14.Which of the following is true of documenting secondary research
sources?

 The only thing that has to be documented is a direct quotation.
 Statements that are paraphrased do not require documentation.
 Writers can use a variety of documentation systems, including MLA

and APA styles.
 Ideas that are summarized do not require documentation.

15.Your résumé should tell a story of:
 how you plan to improve your areas of weakness
 your educational accomplishments
 the value can provide to a company
 everything you have learned and done in your previous job

16.A mistake that many job applicants make while creating résumés is:
 trying to display everything they do well
 highlighting only a few of their abilities and attributes
 forgetting to include their hobbies and other interests
 neglecting to include areas they need to improve on

17.Vanessa has been assigned the task of creating an effective business
message aimed at improving the productivity of the employees in her
company. In the process of creating the business message, she studies the
background of the employees, their needs, and priorities. To which step of

the planning process for developing influential messages does Vanessa's
action typically belong?

 Message review
 Message structuring
 Audience analysis
 Idea development

18.In the context of persuasive messages, validating your readers means
that you are:

 overcoming objections by providing counterpoints
 recognizing and appreciating others' needs and preferences as

legitimate
 demonstrating a business need—a gap between what is and what

could be
 providing solid reasons why your product, service, or idea benefits

readers

19.Lori is using secondary research to develop a business report. How can
she write her report in a way that demonstrates originality in thought?

 Adopt a methodical approach to decision making
 Generate her own conclusions and recommendations
 Cite all her research sources
 Use the most current documentation guidelines

20.Rick is trying to schedule a video teleconference with colleagues at
several locations. To do so, he needs to coordinate their schedules and also
check to see if the company needs to invest in any additional resources to
make it happen. By addressing coordination and resource issues, he is
dealing with:

 control
 richness

 constraint
 immediacy

21.One of the first tasks to accomplish when developing a presentation is
to:

 use headings to create a storyboard
 understand the needs of your audience
 develop effective slides
 gather content for an effective review

22.Which of the following is an example of psychological noise?

 Jenna's boss does not take her complaint seriously because he thinks
teenagers always exaggerate.

 Jenna's boss does not understand that when she says a product is
"bad," she means she likes it.

 Jenna's boss does not understand what she tells him because his
hearing aid battery dies.

 Jenna's boss does not take her complaint seriously because
construction noise prevented him from hearing it.

23.Which of the following is typically included in the drafting stage of
writing an effective business message?

 identifying the primary message and key points
 ensuring that the communication is fair
 finding the needs of the audience
 setting a positive and other-oriented tone

24.Which of the following is useful advice on conducting
business across cultures with those who have limited English ability?

 Speak at your normal, regular pace instead of speaking slowly as this
may be viewed as disrespectful.

 Use slang and jargon instead of literal language as much as possible.
 Allow those with limited English ability enough time to process their

thoughts into English.

 Determine a person's level of communication proficiency within the
first few moments of your interactions with them.

25._____ noise occurs when communicators apply different meanings to the
same words or phrases.

 Physical
 Semantic
 Cognitive
 Psychological

26.Which of the following is an example of projected cognitive similarity?

 Bill assumes that the cultural stereotypes shown in the popular
media are true.

 Deirdre assumes that other cultural groups have the same values as
hers.

 Rico assumes that all cultures are inferior to his culture.
 Elana assumes that no two cultures are alike in terms of values and

norms.

27.In order to design` your slides to facilitate ease of processing, you
should:

 use complex charts for complex information
 provide as much information as possible on every slide
 use at least one compelling image on every slide
 limit your text to ten words per line

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