BW_HOTELIER_IHA_2020 (Aug 31 - Sept 4) - AGENDA

Aug 31 - Sep 4, 2020

Associate Partner Beverage Partner
Knowledge Partner Supporting Partners

MWTAHF7EKEO’I5VMINNRWEYAIGNEOONBKAFDVREOINOREEILWANDRRGS.,

When Blue Star was established, our founder
knew that every product we make should
meet the highest standards of design and
performance anywhere in the world.

That’s why we’ve been exporting since 1957
and all our products, from air conditioners
and deep freezers to water coolers and
cold storages, are nothing less than
world-class. So, while the new impetus to
‘Make in India, Make for the World’ is truly

commendable, we have been practising this
for over seven decades now.

#VocalForLocal
#MakeInIndia

Celebrating The Best in Indian Hospitality, A story of Revival,
Revitalisation, Reimagining and Resilience

“LIFE DOESN’T GET EASIER OR MORE FORGIVING,
WE GET STRONGER AND MORE RESILIENT.”

STEVE MARABOLI, LIFE, THE TRUTH, AND BEING FREE

ANNURAG BATRA
CHAIRMAN & EDITOR-IN-CHIEF,
BW BUSINESSWORLD GROUP & BW HOTELIER

The hospitality industry is one where you are conditioned to serve, whatever role you may decide on. In an
atmosphere where service is king, pressure to perform is very often intense which means those on top need to
keep encouraging those they look out for, to give their best day in and day out.
It is very important to be able to reward those who are consistently performing well and pushing the envelope of
what is expected further and further towards perfection. When this means they are also recognised by their betters
and peers in the industry, the feeling is just impossible to match.
For the last five years, BW HOTELIER has been working towards recognising the high performance champions of
the hospitality space in India. The BW HOTELIER Indian Hospitality Awards, which turned five this year, has been a
platform of recognition where juries from across the country meet and decide on who are the deserving winners
of the award. It will be the good cheer for the resilient leaders of Indian Hospitality and bring them good luck.

“Enthusiasm is common. Endurance is rare.”
- Angela Duckworth

Indian Hospitality will endure and endear as we start September 2020 and IHA will be the harbinger of good luck
and a knowledge platform that will guide and help the community of hospitality.

“THE WORLD BREAKS EVERYONE, AND AFTERWARD,
SOME ARE STRONG AT THE BROKEN PLACES.”

- ERNEST HEMINGWA

One door opened, and led to another, and ‘Breaking the
Pandemic’ became a very successful weBBlast series.

After that there was no looking back. Our first show with Vir
Sanghvi as my co-host, had leaders such as Nakul Anand, KB
Kachru, Patu Keswani, Vikram Oberoi, Neeraj Govil, Sunjae
Sharma, Dr Jyotsana Suri and Priya Paul.

The IHA (Indian Hospitality Awards) is being hosted virtually.
When I announced it, I was driven by my enduring faith in the
Industry that it will beat the odds. All this industry needs in
these uneven and unpredictable times is motivation and
some amount of recognition. Since the lockdown the industry
has shown unshakeable resilience and determination to
bounce back.

BHUVANESH KHANNA To drive these upcoming awards fairly, transparently and
CEO, BW COMMUNITIES ethically, I needed to bring in a great jury of industry and
non-industry seniors of repute to adjudge the nominations
The lockdown has been more frustrating than one had and choose the winners. The esteemed jury has helped shape
imagined. Many questions breezed through our minds -- the awards and the mega event that will be spread over five
which way would this growing devil turn, flip and sit? This days. We shall see 180 speakers, four keynote sessions, 18
was that one time when not one of the 7 billion inhabitants discussion panels and 100 awards being given during the
of this beautiful planet had any answers to overcome the event.
crisis.
We will have Amitabh Kant, CEO, Niti Aayog inaugurating the
Ask me, Covid-19 has not just set the clock back, it has IHA 2020. Prahalad Singh Patel, Hon’ble Minister of State
pushed us to unlearn and learn what we had never imagined. (I/C) for Tourism & Culture, Government of India will
Did we ever think that hugging or shaking hands with others inaugurate the awards ceremony. Top CXOs and industry
could land us in hospital for for? Or that going on a holiday or honchos from India and overseas will be seen on various
for a movie, travelling freely, meeting one’s loved ones over a panels that will debate all areas within the hospitality, travel
meal would be taboo and dangerous? 2020 has been a game and F&B industry.
changer as it put us under house arrest.
The Jury is detailed on PAGE….. Be there each day and savour
Today, online video conferencing has become the default every moment of India’s biggest hospitality and awards
norm in a WFH (work-from-home) cultural routine. Kismat! show, the BW Hotelier Indian Hospitality Summit & Awards,
‘When up against odds… for every lost opportunity another IHA 2020.
window opens’. I remember April was shutting on us we had
barely crawled into May and not being able to bring out our Permit me to sum up this journey in these famous words by
print edition was disturbing, when the online bug bit me renowned Hindi lyricist Majhrooh Sultanpuri:
almost in deep sleep. April had been all about our Breaking
the Pandemic print series. That encouraged us to test the Main akela hi chala tha janib-e-manzil magar
water with our first Breaking the Pandemic weBBlast, which Log saath aate gaye aur karwaan banta gaya
was on 22 May, with Vir Sanghvi as my co-host. The show was
a roaring success with over three lakh views. This was - Majhrooh Sultanpuri
followed by a session was Chef Ranveer Brar. When
approached for it, the genial large hearted Jat spontaneously मंै अकेला ही चला था जानिब-ए-मंज़िल मगर लोग साथ आते
responded in Punjabi, Bilkul karanga, tusi dasso kaddon (Will गये और कारवां बनता गया - मजरहू सलु तानपरु ी
absolutely do, you tell me when)?























EVENT AGENDA DAY - 3

4.05PM - 5.00PM Arvind Mathur

Regional Director
Strategic Sourcing, South Asia
Radisson Hotel Group

REGIONAL AWARDS - SOUTH
Recognising The Best in the Indian Hospitality

EVENT AGENDA DAY - 4

9.55 AM - 10.00AM WELCOME ADDRESS

JYOTSNA SHARMA

SR. EDITOR
BW BUSINESSWORLD

10.00AM - 10.15AM TBA Shaping the Hospitality Workforce in a new future
10.25AM - 11.40AM SESSION 11

Moderator Dilip Puri Kamal Kant Pant

Yateendra Sinh Founder & CEO Principal & Secretary
Indian School of Hospitality Institute of Hotel Management.
Principal, YS & Associates Catering and Nutrition, Pusa, New Delhi
Sàrl, Switzerland

Dr. P.V. Ramana Major Rajesh Sanjay Bose
Murthy Chauhan
Executive Vice President - HR and L&D
Executive Vice President & Global Head Head of Human Resources ITC Ltd, Hotels Division
Human Resources, IHCL India, Middle East & Africa
InterContinental Hotels Group

Gurmeet Singh

Senior Area Director of Human Resource
South Asia, Marriott International

EVENT AGENDA DAY - 4

11.50AM - 1.05PM SESSION 12 Travel & Tourism - From Bust to Boom

Moderator Dipak Deva Deep Kalra

Suman Billa Managing Director Founder & Group Executive Chairman
TCI/Sita MakeMyTrip
Director, United Nations World
Tourism Organisation (UNWTO), Madrid

1.15PM - 2.30PM Rohit Khosla George Ettiyil

Executive Vice President – Operations Senior Director Sales - South Asia
North & West India, IHCL Lufthansa Group

SESSION 13 New challenges and unexplored opportunities

Moderator Madan K Sharma HC. Vinayaka

Niranjan Khatri Vice President – Engineering VP Tech, EHS & Sustainability
IHCL ITC Hotels
Founder and Principal Consultant
iSambhav

Bhaskar Gurunath Sareena Kochar Meenu Tognata

Area Director of Engineering - South Asia Vice President - Housekeeping Divisional Housekeeper
Marriott International Lemon Tree Hotels ITC Hotels

EVENT AGENDA DAY - 4

2.40PM - 3.55PM Bhaskar Masineni Harinder Kishore

Corporate Chief Engineer Director of Rooms
The Leela Palaces, Hotels and Resorts Andaz, Delhi

SESSION 14 IT in the Post Covid era

Moderator Ashish Kale Vinay Deshpande

Harish Chandra Senior Director of IT Operations Senior Vice President and
APEC (Asia Pacific Excluding China) Head of Digital & IT
CTO Marriott International Inc IHCL, Mumbai
Sarovar Hotels

Nilesh Patel Hemant Khattar Rajesh Chopra

Director of IT Director - Information Technology Sr. Vice President
Accor Hotels South Asia, Radisson Hotel Group Information Technology, EIH Ltd
India & South Asia The Oberoi Hotels and Resorts

4.05PM - 5.00PM REGIONAL AWARDS - NORTH
Recognising The Best in the Indian Hospitality

EVENT AGENDA DAY - 5

9.55 AM - 10.00AM WELCOME ADDRESS

BHUVANESH KHANNA

CEO
BW COMMUNITIES

10.00AM - 10.15AM KEYNOTE SESSION

PRIYA PAUL

CHAIRPERSON
APEEJAY SURRENDRA PARK HOTELS

10.25AM - 11.40AM SESSION 15 Heritage and Environmental Tourism – A reality check

Moderator H H Maharaja Lakshyaraj
Gajsingh II Singh Mewar
Himmat Anand
Jodhpur Executive Director
Founder Marwar HRH Group of Hotels
Tree of Life Resorts & Hotels

Aman Nath Abinash Manghani Steve Borgia

Founder & Chairman CEO CMD
Neemrana Hotels WelcomHeritage INDeco Leisure Hotels

EVENT AGENDA DAY - 5

11.50AM - 1.05PM Jose Domenic From March to unlock the F&B Challenge

CEO
CGH Earth Group

SESSION 16

Moderator Anurag Katriar Manish Mehrotra

Manu Chandra President, NRAI & Managing Director Corporate Chef
Degustibus Hospitality Indian Accent Restaurants
Chef Partner
Olive Group of Restaurants

Zorawar Kalra Riyaaz Amlani Ashish Dev Kapur

Founder & Managing Director CEO & MD Founder & Director
Massive Restaurants Pvt. Ltd Impresario Handmade Restaurants Moods Hospitality Pvt. Ltd

1.15PM - 2.30PM SESSION 17 Regions ushering in the new domestic travel seeker

Moderator Souvagya Chander Baljee
Mohapatra
Veer Vijay Singh Chairman & Managing Director
Executive Director Royal Orchid & Regenta Hotels
CEO & MD MAYFAIR Hotels & Resorts Ltd
Trance Hotels

EVENT AGENDA DAY - 5

Suhail Kannampilly Satyen Jain Vikram Cotah

CEO, Concept Hospitality CEO Chief Operating Officer
(The Fern Hotels & Resort) Pride Group of Hotels GRT Hotels & Resorts

2.40PM - 3.55PM Atul Jain Arindam Kunar

Chief Operating Officer Vice President – Operations
India, Sri Lanka & Bangladesh Fortune Park Hotels Ltd
Best Western Hotels & Resorts
Hotel Design: The Designer Owner Partnership
SESSION 18

Moderator Bobby Mukherji Ritu Bhatia Kler

Vandana Chairman Managing Director
Dhawan Saxena Bobby Mukherji and Associates Total Integrated Design (India) Pvt Ltd

Principal
Studio IV Designs

Abhishek Mathur Peter Joehnk Jeremy Heyes

Director Partner & Founder Senior Vice President
Studio hba JOI-Design Wimberly Allison Tong &
Goo (UK) Limited (WATG)

EVENT AGENDA DAY - 5

4.05PM - 4.20PM Marko Dobrota

Principal
Smallwood

CHIEF GUEST SESSION

SHRI. PRAHALAD SINGH PATEL

HON MINISTER OF STATE (I/C)
TOURISM & CULTURE
GOVERNMENT OF INDIA

4.20 PM - 6.10PM NATIONAL AWARDS
Recognising The Best in the Indian Hospitality

6.10PM - 6.15PM VOTE OF THANKS

BHUVANESH KHANNA

CEO
BW COMMUNITIES

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Ms Tanvie Ahuja | +91 99537 22351 | [email protected]

Knowledge Partner

MESSAGE

Reimagining hospitality and reimagining the way we recognise the best in
Indian hospitality; being a part of the IHA Awards 2020 has been incredible.

To quash massive challenges thrown in by the pandemic and successfully
host India's largest hospitality awards completely online is no-mean-feat.
BW has supported my vision for ISH since day one, and it’s been a privilege
to collaborate this year as Knowledge Partner. The industry at large
appreciated the theme chosen by BW for this year's awards. Truly deserving
nominations - the best in the business, have been felicitated. The jurors
ensured that evaluation was based entirely on the merit of nominations and
I must compliment the academic and student body at ISH for working
meticulously and completely revolutionizing the evaluation process. We
have used global best practices and rubrics and the new system that has
been created will serve as a benchmark for not just hospitality, but other service industries as well.

I founded the Indian School of Hospitality to bring in a new era of education to India that helps prepare exceptional
and entrepreneurial talent for the industry. The landscape needed an overhaul and a push to reach newer heights –
to take an active role in solving shortcomings and foster growth, progress and potential. I think BW has been
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hour and giving a platform to those leading change in hospitality. It’s created a community of industry movers and
shakers who are in turn inspiring and guiding the next generation of talent for our ecosystem – and I am delighted
to have ISH and our students associate with BW and the people surrounding the BW brand. We have co-created so
much more value in this year’s edition of the awards.

I believe the 'Indian Hospitality Awards' is an incredible platform to reward those who have been working tirelessly
to elevate India’s position in the global hospitality landscape and to show the upcoming generation that passion,
perseverance and hard work do pay off – and I look forward to our own ISH students accepting their own awards
on-stage one day very soon. India has contributed immensely to the growth of the global hospitality sector. While
my peers and I have helped raise the industry to a place where it could run alongside global competition, I think the
new generation of students that ISH is helping raise will be the cohort who shall truly make Indian hospitality shine
further.

Dilip Puri
Founder & CEO
Indian School of Hospitality

5

VIRTUAL

National
Jury Chair

MESSAGE

BW HOTELIER has outdone itself by reiterating its stand in solidarity with the hospitality industry. It has acquired
not only a pole position in organising the Indian Hospitality Awards and Summit (IHA), despite the lockdown and
related problems. It is kind of a pioneering step in the right direction.

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participating in IHA’s agenda.


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pledged to recognise the future leaders, who are already reimagining and how to expedite the resurgence of our
industry.
We had serious debates about shortlisted candidates as put up by ISH. (I must compliment Dilip Puri and his
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KB KACHRU


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5

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North Zone
Jury Chair

MESSAGE


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acknowledging talent within the industry across the country and across different hotel segments. In these
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ity Awards, has had no parallel in the industry till date.

I would like to take this opportunity to also express my gratitude to all my senior industry colleagues, in the
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ence across all mediums so as to ensure that the industry is kept updated on the best practices, trends and
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all stakeholders. I would also like to commend the herculean efforts by the BW HOTELIER team in putting togeth-
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VIRTUAL

West Zone
Jury Chair

MESSAGE

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fortnight has been extremely exciting and many sessions that we had were absorbing and enriching. The discus-
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tality including media experts, foodies, top chefs, marketing gurus and educationists.

The BW HOTELIER IHA Awards processes and awards criteria has been extremely well spelt out, completely fair
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was a pleasure working with both the teams.


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huge interest and participation. Congratulations and well done!
With best wishes and warmest regards,

Farhat Jamal

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5

VIRTUAL

South Zone
Jury Chair

MESSAGE

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transparent and fair.


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the cause of chefs in southern India. Southern India has attracted the largest number of nominees (219) in the
12 categories of awards. The process was meticulously exercised by BW HOTELIER and Indian School of Hospital-
'27 ," 3"-1 2- &34 ,#1&A ('2 ," '*'. 30'@

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web. I think with all these efforts we were able to fairly select the winners and I am sure that all participants are
winners in some ways. It was heartening to see that all hoteliers found some time with their families and man-
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Veer Vijay Singh
9
Trance Hotels

5

VIRTUAL

East Zone
Jury Chair

MESSAGE

In its pursuance of continuing the nationally accepted topmost award for hospitality personnel, Business World in
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seamless manner was ably partnered by Dilip Puri.


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capability to address current business needs, possess agility and strategic thoughts, they ensure workforce and
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dented mayhem and beyond.

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May the force be with all of you, Sandip Mukherjee
'0#!2-0 S -1.'2 *'27
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Hotel Association of India
B-212-214, Somdutt Chamber-I,
Bhikaji Cama Place, New Delhi- 110066

MESSAGE

HOTEL ASSOCIATION OF INDIA Hotel Association of India (HAI) congratulates BW HOTELIER on its 5th Annual Indian
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the entire hotel industry looks forward to. This edition is unique as it comes at a time when the industry is in the
midst of its worst ever crisis. The ongoing Covid pandemic is unprecedented. India is currently in phase three of
unlock. Hotels that were shut for several months have been allowed to re-commence operations but it’s a long and
tough journey to recovery that awaits them.

It is very satisfying to see that the industry has used the crisis as an opportunity and evolved quickly. Instead of
thinking too much about how the post-pandemic world will unfold, Indian hotels have kept themselves busy and
relevant by innovating. From offering recipes and culinary tips on their social media handles to home delivery of their
signature dishes, hotels are using technology for rendering contact free services. Hotels have curated ‘staycations’
$-0 .#-.*# 5&- 0# *--)',% 2 %#22',% -32 -$ 2&# &-31# 32 "- ,-2 5 ,2 2- j7A 5&'*# #',% !*-1# 2- &-+#@ *#,'#,2
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to reassure the guests.

The industry has also displayed its socially responsible facet. HAI member hotels across the country have worked
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line Covid workers and migrants, provided safe and hygienic accommodation to doctors, sanitary workers and strand-
ed Indians repatriated under the “Vande Bharat” initiative.

Throughout the period, HAI has been interacting with the government at all levels to seek relief for the industry that
has been the most immediate and worst casualty of the pandemic. HAI is happy that policymakers have acknowl-
edged that the industry is among the most stressed. We hope that the Centre and States will come together to
provide solutions tailormade to the industry’s unique character of being people centric, capital intensive and having
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its leaders, and professionals.

HAI recalls its happy association with BW HOTELIER and wishes all success in its endeavours,

M.P. Bezbaruah
Secretary General

HAI

Hospitality Purchasing Managers Forum

MESSAGE

Hospitality Purchasing Managers Forum (HPMF) and BW HOTELIER have been associated with each other since the
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somed with time but the trust has increased many times over.

Indian Hospitality Summit & Awards (IHA) is an incredible hospitality trade show! Its relevant content and scale have
strengthened my belief that it is a platform where you can identify new trends, witness latest innovations as well as
network effectively with the decision makers of the hospitality industry. It is an ideal opportunity for supply partners
to showcase products from across the world to the widest market participants from India. The event is always well
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trends, networking, and business development. Our congratulations to Bhuvanesh Khanna and the rest of the BW

2# + $-0 2&# #6!#**#,2 1&-5@

This year due to the Covid-19 Pandemic the organisers have made a great decision of conducting the super show
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dards which we as Indian buyers are always looking for. The spectacular seminars with the leaders of the industry
will make this trade show different from any other trade show in India. We will be looking forward to learning new
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Hospitality Summit & Awards and HPMF will support all endeavours of BW HOTELIER always.

With best compliments from,

Dr Nitin Shankar Nagrale
Founder and General Secretary
Hospitality Purchasing Managers Forum (HPMF)

National Restaurant Association of India
o2& j--0A & 1#

A

PHD House, 4/2 Siri Institutional Area,
August Kranti Marg, New Delhi 110016

MESSAGE


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cant trade show/event in the Food service calendar in India. It has gained immense credibility, earned tremendous
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ated with this summit.

While networking is at the core of all such summits and showcasing new products and services is a key element of
any trade show, I believe IHA stands out for its well-curated knowledge sharing sessions; whether by way of talk
shows, discussions or keynote addresses. With the ongoing pandemic-driven crisis and the massive crippling effect
that it has had on the entire Food Service ecosystem, I feel that the importance of these knowledge sessions stands
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advice on the path ahead. While NRAI has been consistently advising and assisting its members, this platform will
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edge, this edition of the show going online actually works in favour of the participants because they can watch these
videos and sessions at their own convenience.


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event.

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Bhuvanesh Raj Khanna and his wonderful team for making this happen. BW HOTELIER Indian Hospitality Summit &
Awards (IHA) is their baby and no one else, whether participants, delegates or speakers, can appropriate this credit
from them.

My best wishes to everyone at this event!

Anurag Katriar
President,

National Restaurants Association of India

Indian Federation of Chefs Associations
Q Blolck, 14 (New Number 22),

Plot No. 3731, 3rd Main Road, Anna Nagar,
Chennai - 600040

MESSAGE

What an honour it is to be associated with BW HOTELIER!

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of the most prestigious awards and an honour in the Industry, the BW IHA, the recognition that is most sought after.
The IHA has been "The Magic Carpet" of events that we need to be part of for networking, learning, and sharing new
trends, witness latest innovations, connecting people with demand and supply.

As the President of IFCA, I am incredibly proud to be a part of this event representing the network of Chefs that we
are. It has been a rough year for all of us. IFCA has been consistently focusing on young chefs and seasoned chefs
alike in their development and career growth. IHA gives us hope even in these uncertain times, inspiring hospitality
professionals. Being the forerunners in the industry, IFCA strives to bring a holistic approach in knitting a closer link
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that much easier.

We, at IFCA, are looking forward to this year's event, a much-needed morale booster. Invigorating seminars, innova-
tions that are underway to carry on in the New Normal, opportunities and the recognitions (awards) are already
12'00',% 3. #6!'2#+#,2@

The BW Hospitality Awards is India's leading hospitality & culinary platform and having decided to present its top
awards online is delightful! And the theme, "Reimagining Indian Hospitality" is a brilliant concept. Especially in this
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sionals who strive to serve their customers and keep their own business going is crucial.

# ** 0# 2&0'**#" 2- 5'2,#11
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the hosts.

The magnitude of the BW IHA event is not unheard of, this year, with travel limitations and social distancing in place,
this online conference will be a paradigm shift.

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will surprise everyone!

Chef Dr. Manjit Gill
President - Indian Federation of Chefs Associations
Chairman - World Cultural Culinary Heritage Committee

Board Member - IHM Pusa

Indian Culinary Forum
nkpA &'0" j--0A *-2 3+ #0 QmA
Vardhman Crown Mall, Sector -19 Dwarka,

New Delhi-110045

MESSAGE


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course of its activities. BW HOTELIER is the Indian edition of the Hotelier International publication which is based in
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1'1 -$ !300#,2 '113#1 7 2&# *# "#01 -$ 2&# &-1.'2 *'27 ',"31207@
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tion for authentic and reliable information.

&#
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raise the culinary standards in India; serve as a platform to promote the development of Indian culture and cuisine
on a global scale; encourage and inspire junior chefs through training and competitions; encourage Indian youth to
consider pursuing a career with the hospitality industry and liaise with dominant private players in the industry and
the government agencies like the Departments of Tourism, Commerce and Culture.


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-03+ %'4#1 5 0"1 #4#07 7# 0 2- "#1#04',% !&#$1 ," *1- -0% ,'1#1 &#$1 3++'2 $-0 #6!& ,%# -$
information and ideas.

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and promoting the Industry. The selection process for the Awards deserves special commendation as it ensures the
selection of the best and the most deserving candidates. BW HOTELIER deserves to be complimented for making the
selection methodology very objective and fair.

The awards function is organised by BW HOTELIER in great style with a gala dinner and cocktails and is attended by
the bigwigs and luminaries of the hospitality industry. This year the awards function for 2020 will be conducted
virtually on account of the Covid-19 crisis. This year BW HOTELIER has organised numerous webinars on different
topics relating to the current situation and future trends of the industry. The speakers comprised the stalwarts of the
industry. These webinars were attended by thousands of professionals across the globe. There was interesting
#6!& ,%# -$ '"# 1 ," 4'#51 ," %0# 2 *# 0,',% $-0 **@

We wish BW HOTELIER all the best in the future,

Anil Bhandari
Chairman, ICF Chef Award Committee

&
Chef Devinder Kumar,

President, ICF

Academics with Excellence Spectrum of Maintenance Engineers
43/4, Manik, Srikrishna Nagar, Senpati Bapat Road,
3,# S ollklqA & 0 1&20

MESSAGE

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It has a revolutionary 360-degree approach in terms of outreach through print, digital and social platforms, which is
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0-+ 13..-02',% 2&# &-1.'2 *'-
ty industry by covering news, features, and trend stories to bringing passionate professionals together on virtual
platforms, the publication’s efforts are commendable.

A platform like the BW HOTELIER Indian Hospitality Awards and Summit that recognises the talent of our industry is
something that we all eagerly look forward to every year and my compliments to Bhuvanesh Khanna and his team
for leading the way and creating this at such a magnanimous level. Taj Palace, New Delhi shares a special relation-
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edition of BW HOTELIER Indian Hospitality Awards and Summit from August 31, 2020 to September 4, 2020 and
good luck to the participants.

BW HOTELIER & AWESOME- (North) have been working closely for supporting Engineering & Services fraternity for
handling such a pandemic and I would like to compliment BW HOTELIER and its team for their great efforts and
support during the pandemic by connecting all of us on multiple virtual platforms.

With best compliments from,

Rothin Banerjee
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The Hotel and Restaurant Equipment Manufacturers Association of India
D 20 Upper Ground Floor, DDA Shopping Centre,
New Rajendra Nagar, New Delhi-110060

MESSAGE

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ber 4, 2020, is a focused business platform for India's food and hospitality industry. ‘Reimagining Indian Hospitality’,
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hospitality, innovating to get the right products vs. mere theatrics, is the only way forward for the industry.

BW HOTELIER as a brand and publication spreads across print, online, events, awards, social media, and your new
platform of webinars-weBBlasts has met success within the hospitality industry too. The never before and India’s
biggest ever 5-day IHA-2020 in its new ‘virtual avataar’, will be a very interesting event and one that would be differ-
ent from the preceding four years.

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esteemed ‘Special Recognition’ awards. The ‘Special Recognition’ award honours the efforts of organisations or
individuals who have made key contributions to India's hospitality tourism landscape through their creativity, inno-
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hotel and restaurant equipment manufacturers, suppliers, service providers and consultant companies.

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tive of their class of trade. It has a strong membership base of reputed companies who are catering to the hospitality
industry in the most professional manner. BW HOTELIER and HOTREMAI have always worked together towards the
betterment of this Industry - a common goal for both the entities.

During the pandemic we have been keeping our members informed about the latest updates on government policy
announcements and have been representing the industry from the suppliers’ side to help us through this pandemic.
We all got together at HOTREMAI and contributed a sum of rupees eleven lakhs to the PM Relief Fund.

With best compliments from,

Anil Malhotra
President,

HOTREMAI and MD, HSMC Asia

Global Hospitality Technology Professionals
Flat 1004, Tower-15, Orchid Petals, Sohna Road,

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MESSAGE

On behalf of the all Global Hospitality Technology Professionals (GHTP) members, I would like to convey greetings
and best wishes for the upcoming annual grand event ‘BW HOTELIER IHA 2020’, the Indian Hospitality Summit and
5 0"1` i$2& #"'2'-,A 5&'!& '1 & ..#,',% ', 2&#
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I am delighted to know that BW HOTELIER rewards vital hospitality mavens across all the departments in the hospi-
tality industry, who have gone above and beyond for their customers and patrons. Our industry shines due to
outstanding relentless efforts and contributions of these superheroes. These awards presented to individuals who
embody the spirit of hospitality, set the standard for customer service, will certainly boost morale of employees
during the current time.

April 2020 onwards travel, and hospitality industry has been going through quite a tough time. No other unforeseen
event in these decades has impacted the hospitality industry as much as Covid-19. It has substantially affected all
businesses and individuals across the globe.
Hospitality industry started with ‘bed’, later with time, it took to looking into guest needs ‘bath’, ’breakfast’ and
‘banquets’ etc. Our industry added more technology related ‘Bs’ like, ‘business analytics’, ‘big data’, business intel-
ligence, bots/ robots and ‘blockchain’ advanced our industry. Then came ‘D’ disruption done by various e-commerce
and digital companies like Airbnb, OYO, Treebo, Fabhotels and many other OTA’s like MMT, Agoda, Booking.com,
'6A 72+ #2!@

Unwanted ‘C’ also occupied its place between various ‘B’ and ‘D’, ‘C’ Covid-19 has ravaged lives and businesses. The
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that ‘C’ also stands for contactless, continuity, and continuous improvement. I am quite hopeful that together we
will soon overcome these strange times and our industry will bounce back soon.

I am sure that travel and hospitality professionals will learn a lot from the wide range of well curated panel discus-
sions. Global Hospitality Technology Professionals (GHTP) is glad to support and associate with BW HOTELIER IHA
2020, the Indian Hospitality Summit and Awards. GHTP is happy to collaborate with BW HOTELIER and together
can show the way forward for the hospitality industry to survive, revive and grow. I compliment BW HOTELIER for
focusing on the hospitality sector and the initiatives for its development and innovations.


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discussions. BW HOTELIER gives a great platform to hospitality business partners to showcase their products and
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ours,

Harish Chandra
Founder,

Global Hospitality Technology Professionals (GHTP)

Indian Women in Hospitality
IWH, Nilgiri Gardens, CBD Belapur,

Navi Mumbai, India

MESSAGE

BW HOTELIER has been doing incredible work in bringing the best in hospitality on one platform - be it the latest
industry updates, trends, news or what the leaders speak. They have created benchmarks for the industry. During
lockdown, they have played a vital role in connecting the various stakeholders, demonstrating solidarity, and garner-
ing support within the industry by bringing the industry leaders, veterans, and the fraternity together. Thereby help-
ing develop plans and strategies to navigate through the crises. Their webinars and WeBBlasts have been empower-
ing platforms featuring the industry leaders so that all hear it straight from the horse’s mouth. Their work has been
praiseworthy across the different media - be it print, digital, events or awards; they have been a force to reckon with!
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Women in Hospitality (IWH) is proud and honoured to be the supporting industry partner with BW HOTELIER. We
have had a great relationship with the group, they have provided us with empowering opportunities and support.
IWH has Indian women professionals from around the globe as its members. We share information, educate, create
awareness, and offer mentorship. Industry veterans and young professionals are on one platform building synergy.

IWH has a Mentorship Programme where members connect to discuss and plan their careers or seek advice on the
personal front. Discussions on pertinent issues are a regular feature on the forum. We conduct training programs
under the IWH Knowledge Series. During lockdown we have hosted many webinars and training sessions. IWH Job
Vacancies was also started to share job openings for the ones looking out for employment opportunities and a simi-
lar platform for entrepreneurs was created; thus, offering strong support during these trying times.

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nity and the society by means of knowledge sharing or partnering in meaningful social causes. There are over 2200
members who are creating benchmarks. IWH is invited for delivering Keynotes as well.

With best compliments from,

Laxmi Todiwan
Founder

Indian Women in Hospitality (IWH)

iProfessional Housekeepers Association
202, Swapnadeep building,

--, + % 0 -+.*#6A '0 - " 12A
Mumbai- 401107

MESSAGE

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Indian Hospitality Summit & Awards. May the synergy that you have generated grow from strength-to- strength. BW
HOTELIER’s performance over the years has been consistently raising the bar for the industry to follow. Dedicated
and focused approach from the top, starting with Bhuvnesh Khanna and other motivated team members, they have
acted as a catalyst in ensuring the growth of the larger community. Your pre-event promotions have created a lot of
#6!'2#+#,2 ," 5# 0# 130# 3,"#0 7-30 1.'0'2#" *# "#01&'.A 2&# #4#,2 '1 %-',% 2- 0-!)@

iPHA, India is honoured to have been a partner with the BW HOTELIER family in this remarkable journey. We take
utmost pride in being associated with them along with the other Housekeeper's. i-Professional Housekeepers’ Associ-
ation was founded in October 2014 and launched on January 17, 2015. i-Professional Housekeepers Association is
, 4#,3# 2- .0-4'"# !& ,,#* $-0 .#01-, * ," .0-$#11'-, * %0-52& ," *1- 3'*" !-,i"#,!# +-,% &-31#)##.',%
professionals. We are committed towards creating leaders, promoting education and innovation, gaining recognition,
and ensuring sustainability in the hospitality industry.

#12 5'1&#1 $-0 %0 ," 13!!#11 -$ i$2& #"'2'-, -$

,"' , -1.'2 *'27 5 0"1 9 3++'2A

Vaishali Sinha
Founder & General Secretary

iPHA

MEP ENGINEERS ASSOCIATION
9, 5th Floor, Kolte Patil’s Downtown,
'27 '12 A 0 "'A 3,# S ollklo@

MESSAGE

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association with BW HOTELIER helps tie our two global associations to bring about a partnership that fosters knowl-
edge sharing and creation of a common platform. The MEP fraternity has always been the backbone of any building,
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from various industries.

BW HOTELIER has always taken great initiatives for the hospitality industry and has been very active in promoting
and recognising better initiatives and best practices.
During this time of pandemic, we understand that the impact on the hospitality industry has been huge and we
appreciate the work of BW HOTELIER in keeping the spirits of this industry up.

As the entire world gears up to re-start after the pandemic, we all stand united in our attempts to make tourism,
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concerned the MEP fraternity is working tirelessly to bring better and cleaner solutions to all involved.

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gy innovation to meet the needs of the industry. And we would like to take this opportunity to wish BW HOTELIER a
grand success in their current and future initiatives. We look forward to more years of such great initiatives and
events and we stand with them not only as an association but as an entire industry and look forward to a deeper
relationship.

With best compliments from,

Omprakash Kage
MEPA Founder & Board of Director

PARTICIPATING HOTELS

HOTELS & RESORTS
Hotels

THANK YOU