BW HOTELIER SMART HOTELS 2021 ISSUE

STUDIO HBA

Port Muziris Kochi, a Tribute Portfolio Hotel

a remote tablet and suggest a local itinerary based on the need to adapt to the current times, retrofitting becomes
guests’ preferences. To engage the guest with the artworks another important tool for creating long-term sustainable
spread across the property, QR codes are labelled below solutions. For eg: for one of our upcoming hotel designs,
artworks to give insights about them. we are reimagining and converting empty guest rooms
into places for work. Hotels with larger suite-type
Some of the upcoming hotels designed by us will guestrooms can convert the existing living space into
soon see the use of Augmented Reality to make the more of a living/ workplace area, complete with adequate
artworks even more interactive. Post check-out, guests will lighting and appropriate, designed backgrounds for video
be encouraged to browse through the selection of curated conferencing.
hotel artefacts that may become souvenirs of their stay.
For eg: custommade toiletries, crockery, cutlery or even a For our latest Tribute Portfolio project in Bangalore,
matchbox can be a great keepsake. we are creating a 100-key resort by retrofitting existing
villa structures to create private suites and villas that get
Another example of celebrating and reinterpreting the ample natural light and are nestled in beautiful landscape.
local heritage is the soon-to-be unveiled Radisson Blu Hotel
& Spa at Nashik. The modern and contemporary guestroom In summary, we will witness a rise in technological
design is complemented by flourishes of artwork inspired advancements like IoT as enablers for providing human
by the Devanagari script which harks back to Nashik’s comfort and exploring sustainable and ecologically
importance in the Vedic culture. The spa is inspired from sensitive experiences. By combining human-centric design
the historic rock-cut Pandavleni Caves that sit in close thinking together with technology, rethinking ‘smart’ hotels
proximity to the property. While the hotel packs in all the can bring us one step closer to this objective.n
modern amenities befitting of the brand, its expression
remains rooted to the local craft and culture. AUTHOR BIO: Abhishek Mathur,
Director, Studio HBA
Given that there are so many existing properties that

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ARCHITECT & DESIGN

VISUAL APPEAL,
SUSTAINABILITY

MUST FOR A
SMART HOTEL

BY PREM NATH

“HOTELS ARE places for the people” is a common slogan
in hospitality industry. Hotels are said to be great places
for people where they like to see and like to be seen. By
virtue of design, architecture and facade, hotel buildings
become landmark destinations in a city. Hotels are places of
fashion where trends are set. Hotels become multifunctional
and serve as prime locations for events and parties with
unique experiences. Hotels are used by business magnates,
billionaires, bigwigs, Presidents, Prime Ministers and other
heads of states and hence require high-end security and
services.

As the world advances with latest technologies and
tools, life becomes smarter with loads of automation and
people becoming techno-savvy with smart phones. Internet
of Things (IoT) has become a part of our daily life: at work, at
home and even when we are on a vacation. IoT is becoming
a standard feature for the guests in hotels and hence, it is no
longer a smart feature for hotel design which needs to create
memorable features to make the hotel a smart destination.

Therefore, it is a challenge for the designers to set new
trends in hotel design by creating memorable experiences to
identify it as a smart destination. For example, glass overhang
deck on high floor, waterfall as a facade, illusion displays,
rotating rooms with a 360 degree view, an artificial beach in
a desert hotel, underwater aquarium, lounges, robo lounges
and bars, aero space suits for weightlessness experience
and more.

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PREM NATH & ASSOCIATES

Clockwise
from left:
White facade
design with
usage of
sustainable
materials,
keeping a
balance of
design and
Nature
An artificial
beach created
at a resort to
give users a
memorable
and unique
experience
Whirling
white is the
new trend,
aesthetically
appealing with
a soothing
effect

The new generation is well aware and familiar with White: white curtains, white bed sheets, white flooring and
the latest technology and art, even architecture and white furniture. Everything serene and simple, well-lit but
engineering and this seeps down to their expectations of a aesthetically appealing with a soothing effect.
hotel in terms of design – to be modern and contemporary
as well as lavish and unique. These basis have formed the Bathrooms are also becoming more and more open
trends for smart hotels. The architecture design approach now. Extended decks are becoming a part of the bathrooms
and outlook is changing. So we don’t see art decos or so that the guests can stay connected with Nature and has
monumental hotels with frills and carvings. The new and a bit of outdoor experience within. Rather than concealing
smart generation needs minimal and clean design with the bathroom in the inner corridor of the building, it is now
electric ambience using modern materials, colours and getting the exposure to the outer face of the building with a
lights as visual aesthetic. Smart hotel design should be “view of the city” so that the guests can enjoy the openness
elegant not cluttered with ornamentation, sleek and not and Nature yet maintain privacy.
loaded with frills. Hence, a smart hotel design needs to
have visual appeal and an exciting experience and in-built The pandemic has given us a wakeup call that
efficiency in terms of simplicity of function. hygiene should be our foremost priority. Higher occupancy
is permissible in non-air conditioned spaces thus telling
A hotel should be charming to look at with beautiful us the importance of natural resources. Hence, smart
textures, shades and tones and give the user a different hotels must be fully hygienic. A hotel cannot be smart if
and an out-of-the-world experience. It is important that a it is not sustainable. Therefore, optimum use of natural
hotel be simply functional and not be like a jigsaw puzzle. light and ventilation should be achieved by having cutouts,
It should be easy for the guests to find their way to their atriums, courtyards, double height patios and lounges.
rooms and exit during emergency or evacuation without Thus, a smart hotel design should be an amalgamation
chaos. Hotels should be secured but need not be a fortress of technology, appealing building facade and exciting
or a secured jail. features, aesthetical interiors and overall sustainability with
functional simplicity.n
Smart interiors make hotels look smarter and elegant.
At present, the trend for smart hotel interiors is Whirling AUTHOR BIO: Prem Nath,
Principal Architect & Owner - Prem Nath & Associates

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TRAVEL

CRUCIAL TO BRING
BACK TOURISTS FOR

GOA’S ECONOMY

PL ANS ARE UNDERWAY TO FORM GOA TOURISM BOARD
FOR PLANNING, POLICYMAKING AND OVERSEEING THE

IMPLEMENTATION OF VARIOUS TOURISM INITIATIVES,
SAYS GOA TOURISM SECRE TARY J ASHOK KUMAR

BY BWH BUREAU

TOURISM, ONE of the prime industries BW HOTELIER: How has the

in Goa, contributes over 16 per cent to Covid-19 pandemic changed the

the state GDP and supports over 40 per face of tourism in Goa?

cent jobs and livelihood opportunities. J ASHOK KUMAR: The tourism

The state has around 3,600 hotels and sector had to shut down for over four

other accommodation units across months in 2020. After conducting brief

four categories registered with the business till April 2021, the state again

D e p a r t m e n t o f To u r i s m , w i t h a n o v e r a l l went into curfew mode and a majority

supply of over 73,000 beds. of the tourism businesses are yet to

Apart from marquee tourism open as on date. The pandemic has

infrastructure developments, exerted a strong behavioural impact on

G o a To u r i s m h a s b e e n c o n s t a n t l y tourists’ preferences too. What used

developing basic and necessary to represent the essence of tourism

infrastructure in the state such – crossing borders, mingling with

as public conveniences including J Ashok Kumar, IAS strangers, discovering the unknown –
shower rooms and cloak rooms, has proved to accelerate the spread

tourist information centres, parking of the virus. A few changes in tourist’s

lots, installation of CCTV cameras for safety and preferences include mode of travel (preference for self-

surveillance, creating wi-fi hotspots and GIS mapping driving to the destination), type of vacation (preference

of various tourism-related infrastructure. While the state for staycations especially to the locations closer home),

has a good connectivity through air, land, train and Nature and type of accommodation (preference for villas

sea, the upcoming inter national airport at MOPA will and other accommodations in lesser-known locations)

further strengthen the air connectivity, especially direct and types of activities (Nature and wellness). While these

connections with several countries around the world. preferences might not prevail forever but they will surely

E x c e r p t s f ro m a n i n t e r v i e w w i t h G o a To u r i s m S e c re t a r y gain importance in the coming months, and it is our

J Ashok Kumar. responsibility to adapt to them. Even before the pandemic,

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GOA TOURISM

Panoramic view of Old Goa with majestic churches

Goa was already re-centering its strategy towards a more attracts tourists, it will help in effective crowd management
responsible form of tourism. We believe that, given the too.
size and the environmental vulnerability of Goa, it is wiser • Apart from famous beaches, tourists can explore
to prioritise quality tourism over large footfall volumes. hinterlands and lesser-known places through experiential
Responsible tourism can help us meet this objective. The tours. Guided tours through experts to help tourists explore
ongoing crisis has consolidated our belief in responsible Goan heritage, culture, music and culinary in a new way.
travel. • Themed Village tours – out of options like heritage/
culture, spiritual, Nature and backwaters, wellness and
BWH: Share your plans to attract more domestic agro.
tourists to the state to provide the much-needed • Exploring Goa through e-bikes. In addition, Goa Tourism
boost to help sustain tourism destinations and is shortly launching tours through alternate modes of
businesses. transport such as Hop-On Hop-Off buses, amphibious
JAK: It is crucial for Goa’s economy to bring back tourists vessels and personal transportation devices.
as soon as possible. Due to its limited population and small • Goa Tourism will soon introduce eco-labels for wellness
size, Goa cannot survive on local tourism by promoting centres to facilitate tourists in selecting the best Ayurveda
intrastate tourism like several other Indian states. Domestic or wellness centre.
tourism has been a strong driver of tourism in the state. In • Promotion of registered homestays and villas as a means
2019, Goa attracted approximately eight million tourists, of staycation and nomadic workspaces to the tourists.
of which 88.4 per cent were domestic tourists. Since Goa • Tourists can enjoy adventure activities such as bungee
opened its borders for tourism in September 2020, Goa jumping, houseboats and heritage cruises, while exploring
attracted 3.5 million domestic tourists, thereby driving hinterlands or backwaters.
several tourism businesses towards the path of recovery. • Nautical tours that encompasses boat tours, kayaking,
and game fishing provides much-needed edutainment to
In line with the changing tourist preferences and our the tourists in a responsible manner.
strategy towards diversification and promotion of Nature, • Promoting lesser-known activities, places and attractions
eco, and wellness tourism products, we are aligning our to the tourists on social media handles.
service offerings as follows. We believe the same not only

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TRAVEL

Market in Arpora, Our Lady of
North Goa Piety Church,
North Goa

BWH: What steps is Goa Tourism taking to get safety protocols were allowed to undertake tourist bookings
tourism and hospitality sector back on feet? to ensure compliance to the Covid-19 protocols
JAK: Goa Tourism has adopted three-pronged strategy • Focus on domestic tourists in the short- to medium-term
to bring its tourism and hospitality sector back on feet – • Strengthening existing base of tourism guides through
Survive, Revive, and Thrive. introduction of tourist facilitator scheme
As part of Survive, the state government has announced Various measures expected to help Thrive include:
host of relief measures to the industry: • Changing the brand image to “Responsible Tourism
• Extension in tourism licences for 2020-21 destination” by development of suitable infrastructure, and
• Waiver of landing charges to the extent of Rs 100,000for introduction of various products and services
first 500 international charters • Periodic interaction with the industry for realigning
• Working capital interest subvention scheme to the budget products portfolio to customer trends
category accommodation units and tour/ travel operators • Targetted marketing and promotion campaigns, both
registered with Department of Tourism up to working loans digital and physical, to attract tourists apart from building
of Rs 25 lakh the confidence among the tourists visiting Goa
• Moratorium for payment of electricity charges
As part of Revive, Goa Tourism has undertaken multiple BWH: Which niche products can help the tourism
initiatives: sector’s revival post-pandemic? Your plans to
• Receiving “Safe Travels” stamp from World Travel and boost tourism in future?
Tourism Council (WTTC) which highlights the commitment JAK: The fear of spread of virus has led to customer
by tourism businesses in following Covid-19 specific SOPs preference for travel and staying at less crowded places.
and protocols Moreover, there is higher consciousness among people
• Only registered tourism establishments following the regarding health and wellness. Hence, we believe that

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GOA TOURISM

Colourful huts
on a Goa Beach

any product and services that relates to eco, Nature and the tourism and hospitality industry – type and format of
wellness will thrive in near future. Due to increased adoption services.
of IT and technology among people, it is highly likely that
technology oriented products and services in tourism and BWH: How friendly is Goa for tourism investors?
hospitality industry will strongly emerge. In line with its vision, JAK: The government will shortly be forming Goa Tourism
Goa Tourism plans to align all its products and services to Board which will be headed by the Chief Minister. It will
ever-changing customer expectations while simplifying its be an apex body for planning, policymaking, strategizing
processes thereby offering a hassle-free experience to all and overseeing the implementation of various tourism
the tourists visiting the state. programmes and initiatives and will have equal representation
from the government and the industry. It will be investor-
BWH: Your take on the future prospects of the friendly and showcase our willingness to collaborate with the
hospitality and tourism sectors. private sector for the development of tourism infrastructure
JAK: Tourism and hospitality sectors will definitely rebound in the state. Moreover, the state has come up with a new
to the pre-Covid levels in the next two-three years and is Goa Investment Promotion and Facilitation of Single Window
expected to thrive subsequently. The pandemic has put Clearance Act 2021 which provides single window clearance
existing business to test of time and the new normal has for all the investments in the state. Our strategy is simple –
led to emergence of new business models. Effectively, the the government’s role in tourism infrastructure development
method of delivery of services are expected to undergo shall be enabling and supervisory in nature, while the private
notable changes. Moreover, the tourists’ adaption to new sector will be invited for developing, operating, and managing
normal, while it is difficult initially but accepted eventually, the tourism infrastructure. We believe this philosophy will
will also have strong bearing on their preferences for help us witness significant shift in the tourism investments
holidaying too. Both these factors will lead to changes in in the state.n

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PROPERTY REVIEW

MAHARAJA
OF THE

MOUNTAINS

BUILT BY MAHAR AJA
PR ATAP SINGH IN 1910,
THE L ALIT GRAND PAL ACE

SRINAGAR STANDS
WITNESS TO KEY EVENTS
IN INDIAN HISTORY AND
PROUDLY CON T INUES T H E
ROYAL LEGACY WITH ÉL AN

BY RUHAIL AMIN

AS THE tourist rush marks the gradual end of Covid-19 of the place and its royal past.
days, Srinagar exuberates rare energy. It is not just the
city centre that is witnessing the rush. Most hotels at A MEMORABLE STAY
popular tourist destinations like Gulmarg, Sonamarg The twin-storeyed heritage property with its sprawling
and Pahalgam are running full until October 2021. The lawns has 113 rooms and suites with sweeping views of the
famous houseboats lining the Dal Lake are also abuzz palace gardens and the Dal Lake beyond. If you are visiting
with the colourful shikharas courting them, reminiscent the property for the first time, it is located 18 km from the
of the jostling tourist past of this place. airport, which should take you around 40 minutes.

Not far from the Dal Lake, nestled in foothills of
Zabarvan Mountain, stands The LaLiT Grand Palace
Srinagar. Encircled by snow-capped Himalayan ranges
and overlooking the picturesque Dal Lake, the LaLiT
Grand Palace Srinagar is the erstwhile residence of the
Maharaja of Kashmir.

As I drove to the place, around 8 km from my home,
I was greeted by the sheer serenity that surrounds it and
the vast expanse of finely curated gardens, unending
giant Chinar trees who have been witness to the history

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THE LALIT GRAND PALACE SRINAGAR

You will witness the imprints of royal heritage at Rooms, Super Deluxe Rooms and Palace Suites – Deluxe,
every nook and cor ner of the property. It is visible in Premium, Maharani Suite and Maharaja Suite as well as
its antique fur niture and fittings, rich upholstery, ethnic Palace Cottages. While Deluxe and Super Deluxe Rooms
carpets and handicraft items. The heritage wing of the are in the new modern wing, the Palace Suites and Palace
hotel, especially the palace style rooms and suites with C o t t a g e s a re i n t h e O l d P a l a c e w i n g . To g e t f i r s t h a n d
l a r g e b a y w i n d o w s t h a t o ff e r s t u n n i n g v i e w s o f K a s h m i r ’s experience of Kashmir royalty, The Palace Suites are the
scenic beauty. best option – the Deluxe Palace Suite or the Premium
Palace Suite which comprises a master bedroom and a
The 113 rooms have been categorised into Deluxe

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PROPERTY REVIEW

Maharaja Suite Bedroom

living area including a dining table. The Maharani Suite of wood are combined to form the entire structure, thus
comes with impeccable services, understated luxury and bringing alive the authentic Kashmiri décor.
modern five-star amenities over 725 sq ft. The Maharaja
Suite lets one experience the grandeur of the royal era A one bedroom cottage (1273 sq ft) comes with
and consists of four king beds featuring original deodar a front facing garden view while the Deluxe Palace Two
wood and exquisite woodwork. This suite displays regal Bedroom Cottage offers serene surroundings and provides
splendour at its fullest. This 4,000 sq ft suite has the a perfect relaxing getaway and a memorable experience.
best view of the gardens and the famous Dal Lake. You The most extravagant of the offerings are the Premium
c a n a l s o e n j o y a c c e s s t o t h e h o t e l ’s l i b r a r y w h i c h w a s Palace Cottages with Two Bedrooms, an ideal place to
used during the times of the Maharaja. relax with a beautiful garden view and a majestic view of
the palace. During my tour to the Palace Suites, I felt being
THE PLACE IF LOOKING FOR ‘ME TIME’ transported back to the royal era. The walls, floor and the
Those looking for a different experience, the highly majestic furniture so magnificently portrayed the charm of
indulging cottages offer a right mix of royalty and the times gone by and the imprints of history and royalty.
Kashmiri culture. These cottages are designed with the
Khatamband art form (an ancient Persian technique of WHERE IS THE FOOD?
inlaying) used to decorate the ceiling where small pieces Kashmir is not just about its picturesque beauty alone.
The food in the valley is exotic. The local cuisine, steeped

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THE LALIT GRAND PALACE SRINAGAR

Rocky Kalra, Corporate GM - Operations, Development Lobby and Cottage
and Security, The LaLiT Suri Hospitality Group

in tradition, has evolved through generations and is a vacation with a view, but a time to heal and reconnect
blend of three different cooking styles - Kashmiri Pandits, with the Nature too. W ith AQI levels to envy for, you
Muslims and Mughals. can try early morning cycling (my personal favourite)
from the cycling bay where you are free to pick one of
The LaLiT Grand Palace offers a range of culinary your choice. The sprawling gardens have specially laid
d eligh ts s t a r t in g w i t h K a sh mi r ’s f a m o u s Waz w a n, t he out tracks for cycling and jogging enthusiasts and the
ultimate ceremonial feast mostly consists of meat-based early morning nip in the air has its unique refreshing
dishes. The word ‘waz’ means chef and ‘wan’ denotes an feel.
array of meat curries and other elaborate dishes. While
The Chinar is a multi-cuisine restaurant with alfresco area, Rejuve-The Spa with an all-weather indoor
The Chinar Garden is multi-cuisine open air restaurant swimming pool is another big attraction here. It gives you
that provide the perfect setting to relish the delicacies. a holistic experience, encompassing aroma, ayurvedic,
One can get to the Dal Bar that overlooks the Dal Lake to herbal and natural therapies, patented colour healing
let your hair down while soaking in the beautiful view of a n d y o g a . T h e p ro p e r t y a l s o h o u s e s o n e o f S r i n a g a r ’s
the outdoors even as you enjoy the spirits and finger food. luxurious gyms and a salon. However, the facilities are
presently discontinued due to the pandemic. In case
FITNESS AND WELLNESS you prefer indoor recreational activities, the hotel has
I f y o u h a v e c o m e a l l t h e w a y t o K a s h m i r, i t ’s n o t j u s t a an exclusive billiards lounge too.

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PROPERTY REVIEW

BANQUET AND CONFERENCE HALLS The Durbar Hall with its regal ambience and high
Being one of the most visited hotels in the Valley, The ceiling is ideal for grand weddings, conferences, and
LaLiT Grand Palace has an expansive banquet and cocktail receptions. This 2000 sq ft hall is designed in
conference facility equipped to meet the needs of a palace style with high ceilings and elegant carpeting.
t o d a y ’s d i s c e r n i n g g u e s t s . I t o ff e r s a s t u n n i n g b a c k d ro p
for destination weddings, with a sweeping view of the The North Hall offers beautiful view of the lush
Dal Lake and the Himalayan ranges beyond. gardens surrounding the hotel, the 1175 sq ft North Hall
is perfect for private parties, corporate events and social

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THE LALIT GRAND PALACE SRINAGAR

Rejuve -
The Spa

water bodies, offer an enchanting setting for outdoor
functions of up to 20,000 guests. The total area of this
outdoor venue is 40,000 sq ft. Yes, you read it right.

The staff here seems to be on a mission to
let the guests have the best experience that is worth
their money and time. When asked about the impact
of Covid-19 and how the management dealt with the
challenge, Rocky Kalra, Corporate General Manager -
Operations, Development and Security said that despite
the lean period the management has been able to win
the confidence of the guests with its strict adherence
to the Covid-19 protocols. “We are witnessing the rush
of tourists once again. This property offers a rare mix of
royalty with modern offerings. Barring corporate events,
we are witnessing the return of social events as per the
Covid-19 protocol policy. We hope the season will get
better from here on,” he says.n

gatherings of up to 100 guests. The LaLiT Grand Palace
The South Hall is spread over 1175 sq ft. This Phone: +91 194 2501 001

modern banquet hall is equipped with the latest amenities General Manager:
for private parties, small gatherings and meetings of up Devendra Singh Parihar
to 100 guests.
Room Rates: Staring at INR 14,500 plus taxes
T h e G a rd e n : T h e P a l a c e ’s e x p a n s i v e g a rd e n s , w i t h
stately century-old Chinar trees, scenic walkways and Keys: 113

Location: Gupkar Road, Srinagar,
Jammu & Kashmir - 190001

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PROPERTY REVIEW

RAFFLES

DAZZLES INDIA

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RAFFLES UDAIPUR

BHUVANESH KHANNA WAS AT
RAFFLES UDAIPUR TO TAKE A DEKHO
AT ACCOR’S L ATEST GEM FOR INDIA

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PROPERTY REVIEW

The Great Hall

AN EXCLUSIVE lake for an exclusive top end global luxury Raffles Spa
hotel. The world’s only 16th Raffles, right in the midst of
the Udai Sagar Lake surrounded by the Aravalis in Udaipur,
Rajasthan. How is that to entice anyone? Could one ask for
a better setting?

Raffles has arrived in India in style and Oh My God! it
stands out and how? First look at this sun-washed beauty
from the Lakeshore just as you embark from your limo right
in the centre of an enchanting and calm lake with its copper
dome and imposing pillars and it floors you in absolute awe.

CALM SITS RAFFLES UDAIPUR UNDER THE SUN
IN UDAI SAGAR LAKE
The Udai Sagar Lake, the last one in the chain of the Udaipur
lake system, is one of the largest manmade basins created
by Maharana Udai Singh II in mid-16th century to meet the
demands of water of his kingdom.

Look at the audacity of Accor. They built the iconic
Raffles Udaipur right in the middle of this striking, serene
lake. With only 15 other properties all over the globe, with
this 16th, the brand reflects the mood of its location with a
personality that is both intimate and luxurious.

Barely 10 km from the airport, tucked away from the
hustle-bustle of city chaos, Raffles Udaipur is 12 km from the

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RAFFLES UDAIPUR

city. Beautifully spread over 21 acres on this private island, Puneet Dhawan
17 acres of which are all to nature, lush and flowing carefully
manicured greens. Senior Vice President Operations - India & South Asia,
Accor
Each luxury hotel is a carefully woven story and the
start has to be spot on. And spot on it is with how Accor has “Accor has always viewed India as a key market for
done it with Raffles Udaipur. You fall in love as soon as you its immense potential and we are optimistic about
arrive at the Raffles Lakeshore check-in. A short walk to the the success of our first Raffles in the enchanting city
jetty leads you to the awaiting boats. For the uninitiated, as of Udaipur. The unique location of the hotel on an
the name suggests, the Raffles Lakeshore is your first touch exclusive island is creating interest among discerning
point in a brilliant setting at the shores of the Udai Sagar travellers who are looking for bespoke experiences and
Lake from where you sail through the calm waters, in style, tranquility. We have already started receiving a great
to the grand entrance of India’s first Raffles Hotel on a well- response from the domestic travellers, and are hoping
appointed electric boat. to welcome international guests soon, for them to
experience the perfect amalgamation of Raffles’ global
Raffles Udaipur story started nearly a decade ago when ethos and local Indian sensitivities at Raffles Udaipur.”
the owners dreamt of building a luxury hotel that would reflect
Udaipur, but with its own identity. Essentially artists at heart, as well as within India. But the last year-and-a-half have been
architects and designers have their own story to relate on their how they have been. Now with the Golden Triangle push, it has
canvas. Ten years in the making, a renowned international become a lot easier for the guests to travel distances. Indians
architect wove his own to tell in this West meets East tale when want to get away and relax with a good holiday and Udaipur is
he designed the imposing Raffles that we see today. A fine blend a well-connected and a perfect destination. Raffles Udaipur is
of British architecture with Rajasthani and Mughal influences for ready to offer the very best experience.”
a theme, Raffles Udaipur reflects timeless sophistry of yore with
the typical Accor connoisseurship for the world traveller. HOME AWAY… RELAX AND UNWIND
With 101 well-appointed rooms and suites with modern
With its regal opulence and the luxury of expansive comforts and amenities, Raffles Udaipur has an inventory of
flowing greens, as you take your first steps upon anchoring at
the arrival jetty, beautiful baroque gardens greet you on each
side of this beautifully laid-out passage which walks you to
the polo lawn welcoming you to Raffles Udaipur.

A breathtaking water body with its Udaipuri fountains,
the signature copper dome atop, also inspired by local
heritage are a standout. With the two Egyptian obelisks at the
entrance and the Roman style Palladian pillars that serenade
the asset, the story gradually unfolds.

This arrival at the Great Hall opens one to a majestically
magnificent waiting area with its imperial stairs on both sides
that add to the setting. Greetings and ceremonial welcome
done. What is different at Raffles Udaipur is the absence of
a front office, concierge and lobby, so common to a luxury
hotel. Well, just in case you missed it, the check-in formalities
were taken care of at the Raffles Lakeshore where the butlers
took charge of your belongings.

We were pleased to interact with the General Manager
of Raffles Udaipur. A hotelier of eminent stock and experience,
this proud scion of an Air Force fighter pilot’s family, Abhishek
Sharma had a niche for the hospitality industry quite early in life.
Soon after his graduation, it was formal hotel management for
him. With over two decades behind him, Sharma is now a well-
recognised leader. Given his experience in luxury hospitality,
Raffles Udaipur has a good skipper standing in charge. He has
this to tell us, “Under normal circumstances, Raffles Udaipur
would have opened to welcome guests in the beginning of
2020. It would have been home to travellers, both from overseas

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PROPERTY REVIEW

The Writer’s Bar

84 rooms and 17 suites including a Presidential Suite. With an Presidential
exclusive lake and its migratory stock of birds, the rooms are Suite
aptly themed Flamingo and they start with 62 m to each room
with an extended balcony that provides a captivating views of
the Aravalis and the Udai Sagar Lake. The 16 suites are with
two distinctions: Raffles Manor Suite and Raffles Oasis Suite
with Pool. An illustrious world in themselves, Raffles Manor
Suites are decorated with niche interiors and feature plush
furnishing, mother of pearl and bone inlay furniture, and a
perfect elegance to embrace serenity. Raffles Oasis Suite with
Pool takes you into a contemporary styled space that is fused
with traditionally inspired handcrafted décor.
Adorned with European architectural styles and intricately
designed interiors, the Presidential Suite is an exclusive abode
for the seekers of luxury. It is grand yet intimate and comprises
a hush palette and an ultra-generous bathroom. Ornamented
with timeless décor inspired by rich cultural history, you
immerse in a cocoon of elegantly handpicked services.

During your stay, the one part that you will cherish the
most is the signature Raffles Butler service that lets you be as
comfortable as you can be without being intruded upon. Be
it serving delicacies, cleaning the room as preferred, taking
laundry or extending a helping hand in unpacking or packing,
the butlers are available for guests to cater to their needs.

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RAFFLES UDAIPUR

Flamingo
Signature Room

Flamingo Signature ENRICHING TASTE BUDS
Room With Pool With six unique dining spaces on offer, the food and beverage
Bathroom, Flamingo experience at Raffles Udaipur is so extensive, generous and
Signature Room well-appointed that it spoils any guest for choice: The Dining
Room umbrellas three distinct dining venues - signature Raffles
Patisserie, Rasoi The Cookery School and Sawai Kitchen,
Indian Speciality restaurant. The gourmet experiences are
personalised to most individual tastes with personalised
attention and service being yet another clincher.

The Verandah and Raffles Patisserie, the all-day dining
area, lets you enjoy your preferred F&B fare in the open or
in a Parisian style bistro setting respectively where you can
discover a wide-ranging repertoire of regional and international
cuisines and deserts.

Rasoi is a unique cookery school where the guests can
indulge recreating local heritage cuisines while doing their
own. If passing the baton of the region’s culinary heritage was
an objective, it has been delivered. The Rasoi also takes you
on a field trip to the whimsical hamlets for lost recipes. Spend
an afternoon witnessing an expert chef’s live demonstration
on cooking local recipes.

The Indian speciality restaurant, Sawai Kitchen, has
preserved heirloom recipes of Rajput and Mewar cuisines
where one can indulge in another round of finger-licking
experience. And last but not the least, yet another very

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PROPERTY REVIEW

Abhishek Sharma The Ballroom

General Manager, Raffles Udaipur interesting concept which is slated to get operational later
“Raffles Udaipur would have opened to welcome this year: Harvest, which takes the guests on a gastronomical
guests the beginning of 2020. It would have been tour where they can indulge in the goodness of homegrown
home to travellers, both from overseas as well as produce picked fresh from the island’s orchards, and craft
from within India. The last year-and-a-half have their own spice mix from the artisanal spice wall. These
been how they have been. Now with the Golden elements are then carefully put together by the chef to create
Triangle push, it has become a lot easier for guests any dish with a luxurious yet rustic charm.
to travel distances. Indians want to get away and
relax with a good holiday and Udaipur is a well- All this has been possible under the charge of the hugely
connected and a perfect destination. The Raffles experienced and renowned Chef Prasad Metrani, who is the
is ready to offer the very best experience.” Director Culinary for Raffles Udaipur. With his extensive knowledge
and experience, he is the in-house guru who, along with his
The Verandah experienced team, has recreated an absolutely unparalleled
dining experience for both the discerning international and Indian
guest. “Chef Metrani brings a larger than life to the idea of food

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RAFFLES UDAIPUR

and beverage sector,” quips Sharma, the GM. Rasoi, The
The legion of Raffles Udaipur has another signature Cookery School

that a well-heeled and aware traveller comes for: the iconic
The Writer’s Bar and Long Bar. The Writer’s Bar with its tall
ceilings and floor to ceiling well-lit panes and book racks that
stock over 1,000 books of the very best authors. Sit back,
enjoy your cocktails from an exclusive selection of spirits as
you immerse yourself in reading. The Writer’s Bar is a true
sanctuary for literary savants.

On the other hand, Long Bar presents a lively
environment for guests to relish exquisite heritage drinks like
the cocktail Udaipur Sling and indulge in quality time with
friends and family savouring the finest selection of single
malts or the local Rajasthani terai gin.

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PROPERTY REVIEW

Chef Prasad Metrani

Director of Culinary, Raffles Udaipur

“There is an extensive research that my team and I have
completed to put together extraordinary menus and
experiences. Our culinary offerings are distinctive, wholesome
and cater to the needs of global travellers. Each restaurant
and bar has a unique tale and something ultimate to
offer. While one allows the guests to be gastronomically
transported back to the illustrious pages of Indian history
and experience lost recipes of the royalties at Sawai Kitchen,
the other swiftly takes them to a modern yet classic bar
experience to enjoy an upbeat evening and trend-setting
cocktails at the Long Bar. An array of handcrafted, mindfully
planned offerings at every touch point gives guests the joy of
experiencing something fresh and new every day.”

OF MARRIAGES, PARTIES AND MICE… GIGGLES AND and perfect spaces to host a classy cocktail party or a grand
GLITTERS Indian wedding complete with a built-in dais and hawan kund
Whatever be on your mind and in the plans, be it a grand that will set the stage for a royal spectacle.
occasion or an intimate affair from a ring ceremony to a
destination wedding, Raffles Udaipur has it all covered for On catering for the MICE segment at Raffles Udaipur,
every type of event and celebration. They have ticked all Sharma says, “The intention is to provide an escape for
the boxes. A huge banquet, The Ballroom, 6,000 sq ft of an all corporate travellers. We already have a fair amount of
indoor pillarless main function area and 3,000 sq ft of pre- interest from forums that are extremely high-end because
function area. Add to it, the Elephant Court, an outdoor 3,000 an island tends to create a sense of peace and security. You
sq ft. That’s a huge 12,000 sq ft of banquet space. are away from the rest of the world, per se. MICE fits in very
well here.”
Talking of greens: the four lavish and perfectly
manicured lawns: The Great Park, English Garden, Parterre, WELLBEING
and Clouds, not just offer a stunning view, they are generous Raffles Spa is carefully articulated and designed with soft

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RAFFLES UDAIPUR

Raffles Udaipur, Village Teela Kheda,
Post Matung, Udaipur, Rajasthan.

Room with double occupancy starts
from INR 45,000.

Rooms 84, Suites 17
Book on email via [email protected]

or call +91-2942779000

pastels and a wonderful canopy in fabric in the sitting area with because our location is close to many such excursions, on
a touch of Rajasthani and Mughal layout. It has all the comforts foot or on mountain bikes. We also intend to add electric
and accompaniments a well-informed modern traveller into bikes in the future for the aggressive and adventurous
fitness and out-to-relax desires: Ayurvedic massage, yoga, guests,” explains Sharma, adding, “In the long term, we
meditation with contemporary relaxation treatments create a would like to utilise our lake too. I’m very conscious of the
holistic well-being experience. The property lets the guests delicate balance of the ecosystem, but there is a way to be
explore its modern fitness gymnasium and relax leisurely able to manage your flora and fauna, and yet ensure that your
in their outdoor swimming pools, one each for adults and guests participate, learn, protect and engage.”
toddlers.
Raffles Udaipur is a perfect getaway destination for your
Raffles Udaipur also offers exciting outdoor experiences long weekend vacation, wedding destination or MICE. With all
like trekking, cycling and adventure rides, tempting guests to trappings of a modern luxurious hotel and tapestry of offerings
extend the duration of their stay. “A lot of these activities have in place, Raffles Udaipur by Accor is ready to enchant and
to be combined with Nature-based outings. We are fortunate offer guests the very best elevated experience. n

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ASSOCIATION

‘ENGINEERS ENSURE
ALL SYSTEMS
OF A BUILDING

REMAIN PERFECT’

AWESOME’S PRESIDENT PREM THAKUR SAYS
THAT ENGINEERS PL AY A PIVOTAL ROLE IN THE

COST-EFFECT I V EN ESS O F T H E HOT ELS

BY BWH BUREAU

IN 2006, a group of chief engineers, directors of President, AWESOME, shares, “The hotel business
engineering and project managers gathered to discuss is extremely demanding as we have to ensure all the
the issues and challenges they were facing in the hotel systems of the building remain in excellent condition
business, especially in the engineering department. and the guests are always comfortable. The engineering
The intention was to share and discuss problems, department is responsible for efficiently protecting the
experiences, issues regarding fire safety, energy-saving o w n e r ’s a s s e t s t o o . T h i s i n c l u d e s t r a n s f o r m e r s , w a t e r
plans, best practices, green initiatives, environmental distribution, heating, ventilation, air conditioning system
protection and information on new technologies. This (HVAC), fire alarm system and fire safety components,
led to the formation of AWESOME (Academics With the vertical transportation system (escalators) and more.”
Excellence Spectrum Of Maintenance Engineers).
Engineers play a pivotal role in the cost-
Ta l k i n g a b o u t t h e ro l e A W E S O M E p l a y s i n t h e l i v e s effectiveness of the hotels, says Thakur, as they are
of hospitality engineering professionals, Prem Thakur, responsible for the largest expense item (HLP & R&M)

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AWESOME

AS AN ASSOCIATION,
WE ARE EXPLORING

A MECHANISM OF
IMPARTING TRAINING

TO ENGINEERING
GRADUATES SO
THAT THEY HAVE THE
RIGHT SKILL SET AND

KNOWLEDGE

in the P&L statement of the hotel. “Any saving in the S T P s t o c o n s e r v e w a t e r. “ To b e e n e r g y e ff i c i e n t , w e n e e d
energy cost has a direct impact on the bottom line of to replace hot water generator with heat pumps, have the
the P&L statement. Hence, engineers have to constantly provision of second generation eV charging stations with
think of innovative ways and means to save this cost,” he sub meters for cars, create anaerobic-based cooking gas
explains. He adds that the engineers have great scope generator from food waste, wheel of offsite renewable
in the hospitality industry. In fact, a lot of organisations energy, introduce near zero or net zero carbon operations,
today have launched engineering management trainee use heat reflective paint on roofs, beltless EC motors on
programmes where they do campus recruitments. AHU fans and motors and LED lighting,” he advises.

Thakur says that we need to introduce drip Ta l k i n g a b o u t t h e f u t u re p l a n s a t A W E S O M E ,
irrigation with automated controllers, waterless urinals, Thakur says that the association has expanded each
condensate water collection from coils and AHUs, year and there are now 500-plus engineers as members
rainwater harvesting and RO reject use in osmosis-based across 10 countries, especially in the hotel, hospitals
and commercial spaces.

“As an association, we are exploring a mechanism
of imparting training to engineering graduates so that
they have the right skill set and knowledge. We are also
looking at ways where we can contribute to the National
Skill Development Corporation in training ITI technicians
to adapt to the hotel industry,” concludes Thakur.n

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ASSOCIATION

TECHNOLOGICAL
PLATFORM TO TRADE
SUCCESS WITH ASSOCIATES

& STAKEHOLDERS

BY ARUN DHARAM

IT WAS on Engineers Day in 2014 that ROLE OF HOSPITALITY
a few like-minded individuals joined ENGINEERING ROFESSIONALS
hands to form the Mechanical Electrical IN A HOTEL’S COST-
Plumbing engineers Association (MEPA) EFFECTIVENESS
with the aim to create a technological The primary aspect is to impart adequate
platform to trade success and wealth training to the engineering staff so that
with all the stakeholders and associates the workforce can be optimised. Another
in the MEP (mechanical, engineering big ticket item is energy conservation
and plumbing) construction industry to save the HLP cost by ensuring guest
across the world by providing them satisfaction without compromising on
latest technology solutions. Over time, customer and staff safety by switching
MEPA became a knowledge-sharing over to energy efficiency lighting,
platform that taps expert knowhow having BEE-approved five-star rated
through various associations. equipment, developing and adhering
robust maintenance as well as timely
A government-registered periodic preventive maintenance schedules.
organisation, MEPA contributes towards the building sector,
especially the hospitality industry for its best effectiveness of TRAINING PROGRAMMES FOR THE FRATERNITY
MEP services for comfort, health, safety and ease of enjoyments MEPA organised a conference at Hyatt Regency Pune before
through training to project and maintenance MEP engineers. Covid-19 pandemic hit the world for training on the latest
Apart from India, MEPA has members in the USA, the UK, technologies and MEP services challenges in high-rise
the UAE, the Gulf countries, Australia, Singapore, Sri Lanka, buildings including luxury homes, apartments and luxury
Maldives and many other nations.

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MEPA

MEPA IS A PLATFORM FOR
SHARING KNOWLEDGE
AND CONTACT POINTS

TO GET INFORMATION ON
MEP PROFESSIONALS,
CONSULTANTS,

SUPPLIERS, VENDORS AND
CONTRACTORS

hotels which received tremendous response. refrigeration and maintaining engineering and services of
various other equipment and specifically suggested UV tube
CHALLENGES MEPA ENGINEERS FACE attachments to FCUs and AHUs We then started online
The most important one is to cope up with the operational training for the same along with all MEP services to enhance
requirements to achieve guest satisfaction by optimising engineers’ knowledge to become multi-skilled professionals.
cost-effective solutions.
FUTURE PLANS
MAJOR ACHIEVEMENTS We plan to have more associations with hotel owners and
MEPA has done four mega events in five star hotels on senior management for betterment in the MEP services in
technical subjects related to MEP as well as completed hotel properties by doing MEP services, design verifications,
six batches of classroom training and one batch of online value engineering, energy audits, providing solutions
training. MEPA has 1,800 members globally and is a for all issues related to MEP services. Secondly, to have
trustworthy association and a platform for sharing knowledge incremental new member registrations and participation by
and contact points to get information on MEP professionals, the engineers from the hotels from every corner of world
consultants, suppliers, vendors and contractors. and have country-wise MEPA chapters to commence work
together towards controlling global warming by creating
ROLE MEPA PLAYED DURING THE PANDEMIC awareness to avoid air and water pollution. And then comes
The period of pandemic was a challenging one but we, the mission to save water, save energy, save trees, save
at MEPA, tried to help the engineers develop touchfree environment and save earth.n
mechanised and electrostatic sanitisers, gave guidance for
ideal operations and preventive maintenance of electricity, AUTHOR BIO: Arun Dharam,
steam, cold-hot water, potable water, air-conditioning and President, MEPA

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NEXT ISSUE | VOLUME 7 | ISSUE 5 | SEP OCT 2021



APART FROM VALUES AND
ETHICS WHICH I HAVE TRIED

TO LIVE BY, THE LEGACY I
WOULD LIKE TO LEAVE BEHIND
IS A VERY SIMPLE ONE – THAT

I HAVE ALWAYS STOOD UP
FOR WHAT I CONSIDER TO BE
THE RIGHT THING, AND I HAVE

TRIED TO BE AS FAIR AND
EQUITABLE AS I COULD BE.

RATAN
TATA

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