President Rodrigo Roa Duterte urges all government agencies with frontline services to further streamline their respective services. To reinforce this, the Ease of Doing Business and Eficient Government Service Delivery Act or Republic Act No. 11032 was signed into law on May 28, 2018. The Act amends the Anti-Red Tape Act of 2007. As a Matino, Mahusay, and Maaasahang Kagawaran, the Department of the Interior and Local Government supports the law to make the process of putting up and running a business in the Philippines easier and more eficient. This speedy reform also espouses the quality services that our people deserve without This briefer will serve as your guide in simplifying your transactions and in reengineering your systems and procedures that will result to a people-centered, clean, transparent, efflective, and eficient governance. delays caused by the bureaucratic red tape. EDUARDO M AÑO Secretary Department of the Interior and Local Government FOREWORD
“AN ACT OF PROMOTING EASE OF DOING BUSINESS AND EFFICIENT GOVERNMENT SERVICE, AMENDING FOR THE PURPOSE REPUBLIC ACT NO. 9485 OTHERWISE KNOWN AS THE ANTI-RED TAPE ACT OF 2007 AND FOR OTHER PURPOSES.” This act is about streamlining and improving the current systems and procedure of government services. It aims to reduce processing time, cut bureaucratic red tape and eliminate corrupt practices Beneffts: Faster and easier application for: Permits Licenses Certiffcates Customers are encouraged to provide feedback for service improvement if he/she not satisffed with the service provided. REPUBLIC ACT 11032
Except during the preliminary assessment, no government oficer or employee shall have any contact, in any manner, unless strictly necessary with any requesting party concerning an application or request. The head of the ofice or agency shall be primarily responsible for the implementation of this Act and shall be held accountable to the public in rendering fast, eficient, convenient, and reliable service. ACCOUNTABILITY OF HEAD OF OFFICES/ AGENCIES SEC. 8 C I T I Z E N ’ S C H A R T E R Sec. 6 Set up the most current and updated service standards in the form of information billboards that detail: Comprehensive and uniform checklist of requirements for each type of application or request Maximum time to conclude the process Person/s responsible for each step Procedure to obtain a particular service Document/s to be presented by the applicant or requesting party Amount of fees Procedure for ffling complaints