RIVER RUN COUNTRY CLUB DAVIDSON, NORTH CAROLINA Membership Rules & Regulations River Run Country Club 19125 River Falls Drive, Davidson, North Carolina 28036 704.892.4633 | Website: riverruncc.com Updated: May 2023
2 TABLE OF CONTENTS Section Page 1. Mission & Vision Statements, Club Member Values 3 2. Introduction 4 3. Membership Governance 4-6 4. General Rules, Regulations, Policies & Procedures 6-14 5. Clubhouse Rules, Regulations, Policies & Procedures 14 6. Golf Rules, Regulations, Policies & Procedures 15-20 7. Sports Complex Rules, Regulations, Policies & Procedures 20-26 a. Tennis/Pickleball 20-22 b. Junior Tennis Academy 22 c. Fitness 23 d. Pool 23-26 Note: Topics under each section of this guide are listed alphabetically.
3 MISSION STATEMENT River Run Country Club provides an exceptional private club experience through a welcoming atmosphere, relevant amenities and programming that fosters enduring relationships. VISION STATEMENT River Run Country Club strives to be the preferred private club experience in Davidson and the surrounding area by attracting and retaining members through consistent, high-quality golf, sports, family and social experiences. CLUB MEMBER VALUES Respect – We will be conscious of the impact that our words, decisions, and actions have on our fellow members, management and staff, and we will act with dignity, consideration, and fairness. Responsibility – We will protect and maintain our assets and resources. Integrity – We will engender trust, acting ethically and honestly. Inclusion and Diversity – We will embrace diversity to ensure a warm, welcoming inclusive environment.
4 INTRODUCTION River Run Country Club (the Club) and all its facilities are primarily for the use, entertainment, and enjoyment of the members, their families, and their guests. For this reason, the Club Rules and Regulations are designed to regulate the operation of the Club in such a manner as to ensure maximum benefits to the members. All members are requested to familiarize themselves with the Rules and Regulations and to abide by them at all times. In addition, members are responsible to ensure their family members and guests abide by the Rules and Regulations as well. This document is designed to be a working guide for the Members, the Board of Directors, and the staff of River Run Country Club. While no document can cover every situation, it does include all pertinent policies and procedures enacted by the Board of Directors, as well as current operating procedures developed by the Board of Directors and the staff. In addition, the General Information document provides detailed information on our facilities, hours of operation, fees, Board, and committee members, etc. The rules, regulations, policies, and procedures outlined in this document are intended to be used as a supplement to the Club’s Bylaws. If any conflict or discrepancy occurs, the Bylaws will be the superseding document. MEMBERSHIP GOVERNANCE Board of Directors The members of the Board of Directors are elected by the eligible members, as defined in the Bylaws. The appointment is for three years, and terms are staggered to provide continuity (See Article II of the Bylaws). Membership matters of policy development, operations, Member feedback, and communication are designed to be channeled to the Board of Directors. Membership input and participation are always encouraged. Club Committees The President shall, with the advice and consent of the Board of Directors, appoint chairs for the following standing committees: Executive, Finance, Golf, Greens & Grounds, Member Experience, Membership & Governance, Sports, Nominating, and Strategic Planning. Membership input and participation on all committees are welcomed (See Article IV of the ByLaws).
5 Club Management While the Club is member-owned and under the direct control of the Owner at all times, the dayto-day operation of the Club shall be under the direction of the General Manager who may be employed by a management company (if applicable). The General Manager has dual reporting responsibilities to the management company and the Club’s President. All employees of the Club are employed by the management company (if applicable) and under the ultimate supervision of the General Manager. No member shall reprimand, discipline, or send any employee off the Club’s premises for any reason. Employment of Members & Their Dependents Members and their dependents, (as defined in the Bylaws, Article VI.10), are not permitted to be employed by the club or by any club management organization that is managing River Run, effective January 1st, 2019. Some seasonal positions are permitted with prior Board approval. Financial Management The General Manager shall work with the Finance Committee and management company to prepare annually, a budget of estimated income and expense; and shall attend generally to such financial matters as may be delegated by the Treasurer. Fiscal Year The fiscal year of the Club is the calendar year. Guests While guests are always welcome at the Club, certain definitions, rules, fees, and restrictions apply and are outlined in the various sections of this document. Members must register/sign in and accompany guests at all facilities, premises, etc. of the Club (unless they have been approved as an unaccompanied golf guest). Membership Categories As of June 2006, the Club shall offer only Non-Redeemable Equity classes of membership (See Article VI of the Bylaws for details on Membership Categories). The rights, privileges, and benefits of membership shall be available only to Members in Good Standing as defined in the Bylaws. Non-Resident Membership Rules Non-Resident Golf members are: a) limited to 20 rounds per calendar year; b) responsible for cart fees and shall pay a greens fee equal to 50% of the guest fees for each round they play; c) not eligible to play in the annual Member Member or Member Guest tournament (men and women) Non-Resident Tennis members are not eligible to play in club-sponsored leagues which include (WIC, USTA, Lake Norman Clay, or winter indoor league). As all non-resident members are not charged the monthly Service Fee, they will be billed a 20% gratuity on all Food and Beverage purchases at the Club.
6 Out-of-Category Usage Members may participate in approved programming or Club events, outside their membership category by registering/applying as an out-of-category member. Additional fees and restrictions will apply to the term of the usage. All applications to participate out of category must be approved by the Membership Director. Applications must be submitted seven business days in advance of participation. Resignation Policy See the Bylaws, Article VI.4 for the Resignation Policy. GENERAL RULES, REGULATIONS, POLICIES, AND PROCEDURES River Run Country Club facilities, clubhouse, golf course, tennis facilities, swimming pool, and all associated property are private property exclusively for the use of the members and their guests. The use of various facilities is governed by a member’s membership category. Use of the Club’s facilities by others is prohibited unless authorized by the Board of Directors or the General Manager. Attire Members of the Club, their families, and guests shall always be in attire appropriate for the area of the Club in which they are located. The term “appropriate attire” shall mean and be defined as clean, presentable clothing in good condition and not to be offensive to other members of the club as prescribed below by area. The General Manager, Board of Directors, Director of Operations, and Club management shall have the authority to determine what constitutes “inappropriate attire” and may request anyone who is in violation to leave the Club premises or area of the Club. Shirts and shoes are always required on the Club premises, except for prescribed pool areas. Flipflops and house slippers are not permitted in the clubhouse. • Clubhouse and Dining Attire: All Members, Member’s Families, and Guests Club Casual attire is required for members and guests visiting the clubhouse and/or dining. Men -–collared shirts, or dress-quality crew neck shirts, sweaters, turtleneck shirts, trousers, Bermuda-length shorts, or dress jeans. Women -–collared shirts, dress-quality crew neck shirts, sweaters, turtleneck shirts, blouses. Dresses, slacks, Bermuda-length shorts, capri pants, dress jeans, skorts, or skirts. Hats - Please remove your caps, hats, and visors while in the Wildcat bar and dining areas
7 of the clubhouse. Women may wear caps, hats, and visors inside the Wildcat bar and dining areas when appropriate for the occasion. Children Twelve and Under - Attire should be neat, clean, and appropriate for the prescribed area. Children must always wear shoes when dining and/or visiting the clubhouse. Children are required to follow the above guideline as prescribed for adults. Bathing suits, fitness wear, muscle tee-shirts, midriffs, graphic tee-shirts, tank tops, tube tops, men’s sleeveless shirts, cutoffs, sweatpants, yoga pants, pajama bottoms, torn or frayed jeans, low riding jeans, work jeans, overall jeans, etc., are not considered Club Casual and should not be worn in the clubhouse or dining room. • Golf Attire: Adults, Guests & Children Proper golf attire is always required including all practice facilities. No tee shirts, jeans, jean shorts, cut-offs, athleisure wear, or gym shorts are allowed. Gentlemen, are required to keep shirts tucked in and sleeveless shirts are not permitted. Soft-spiked golf shoes are always required on the golf course. Tennis or other soft-soled shoes are subject to approval by the Golf Professional Staff. Members are required to inform their guests of the requirement for proper attire before arriving at the golf course. Dressing/undressing in the parking lot is prohibited. The Club suggest changing shoes in the locker rooms provided in the Clubhouse.. Guest lockers are available, and the locker room should be used for this purpose. • Fitness Attire: Adults, Guests & Children Participants must wear appropriate apparel. Tee shirts, pullovers, jackets, and athleisure clothing are permitted. No graphic tees are allowed, and clothing should not be revealing. Closed-toe footwear must always be worn. Flipflops and sandals are not permitted. Bare feet and/or socks are permitted in prescribed classes/sessions only. • Special Occasion Attire: Adults, Guests & Children On occasion, the Club will host special events requiring a prescribed dress code on the event details which may include formal and/or semi-formal attire. • Swim Attire: Adults, Guests & Children Participants must wear appropriate swim attire. A bathing suit, swim trunks, and board shorts are considered appropriate swimwear. Tee shirts and tank tops are permitted. Graphic or offensive tee-shirts, cut-off jean shorts, and revealing swimwear are not permitted. In accordance with the state health codes, baby diapers and pull-ups are prohibited. Specific swim diapers are allowed.
8 • Tennis/Pickleball Attire: Adults, Guests & Children Proper tennis and pickleball attire are required. Tennis-specific shoes are always required to use the tennis courts. No tee shirts, jeans, jean shorts, or cut-offs are allowed. Gentlemen, sleeveless shirts are not permitted. Cell Phone Usage We recognize that cell phones are a part of everyday life. However, when on Club premises, we ask that you be mindful of other members and not disrupt or diminish their experience. Cell phones should be set on vibrate and calls should not be taken in any dining areas, from tee to green on the golf course, on the tennis courts, or in the fitness center. If a phone call is received in any of these locations, please move to an appropriate area to take the call in private to prevent being a distraction to other members. Complaints Members having complaints concerning Club employees or other members shall report such complaints, via email, to the General Manager and/or the Membership & Governance Committee chairperson. Any other types of constructive feedback, ideas, etc. may be directed to the General Manager, department head, or any board member (via email, phone, or meeting). Controlled Substances and Weapons The possession and/or use of any controlled substance, firearms, or weapons are strictly forbidden on the Club grounds. Violation of this rule by any Member, their family, or guest will result in suspension or expulsion as determined by the Board of Directors. Damaged Property The cost of repairing and/or replacing any property of the Club, broken or damaged by a Member, their family, or a guest, shall be charged to the Member’s account. Dependent’s Conduct The dependent(s) of a member (children up through the age of 25, as defined in the Bylaws Article VI.10) may use the Club and Club facilities subject to the same restrictions as apply to the member’s membership status. Members are responsible for the conduct of their dependents in the Club facilities and on Club grounds and are liable for all debts, liability, or loss incurred to the Club by acts of their dependents. Children under 16 are not allowed to use the men’s or women’s locker rooms. An adult must always accompany children under 12 years of age on all clubhouse property. Dependent children, unless they are in a Club-approved childcare program or other Clubsponsored activity, are not to be left unattended at any time at the Clubhouse or Sports Complex, including while the parents or guardian are participating in Club activities. Children’s conduct is expected to be appropriate for the atmosphere and should not be disturbing to other members.
9 Discipline Matters of discipline requiring more than a warning or reminder letter from the General Manager or Club President will be referred to the Membership & Governance Committee. This committee, in coordination with any appropriate standing committee, shall meet with the parties involved as soon as practicable following an incident requiring a hearing, and will then make a recommendation to the Board of Directors who will determine the final action to be taken (See Article VIII.3 of the Bylaws for more information on the Rules and Grievance Process). Golf Cart Paths The golf course, cart paths, and practice facilities are to be used for golf only. For your safety and the safety of others, all other activities such as but not limited to, walking, jogging, playing, skateboarding, roller skating, bicycling, personal golf carts, sledding, and skiing are prohibited. Guest Policy The Club encourages Members to invite guests to enjoy the amenities and asks these guests to follow rules in accordance with the Membership plan and the Club Guest Policies. The sponsoring Member is responsible for the appearance, behavior, and charges of all guests. Unaccompanied guests are not permitted in any area at any time. Guest privileges may be extended to any person designated by any Member in good standing and current concerning such Member’s obligation for dues and charges owed to the Club. Please contact the business office for current guest fee information. Types of Guests: Guest: All guests falling outside of the definition of house guest or immediate family guest as shown below. House Guest: A house guest of a Member is defined as someone who is staying at the Member’s home. Immediate Family Guest: Immediate family is defined as a Member’s: parents and parents-inlaw; children, stepchildren, and their spouses over the age of 25; grandchildren; as well as brother, sister, brother-in-law, and sister-in-law. Immediate Family Guests, when applicable, can be considered House Guests. • Dining Guest Policy: Members are encouraged to invite guests to dinner by making reservations in advance. All dining guests must be accompanied by a Member.
10 • Golf Guest Policy: Golf members may invite up to seven (7) guests at any one prescribed time. Guests may play a maximum of six (6) times per year and must register as a guest each time. Non-golf members qualify as “golf guests.” Participation in Member-Guest and outside play tournaments does not count towards the guest’s 6 rounds per year. During periods of peak play, each member is restricted to 3 guests. Members are allowed up to one guest on weekends and holidays before 10:30am. No member shall knowingly invite a guest who has been either his/her guest or the guest of another member more than the maximum times allowed for a period of one year (January- December). All guests must pay appropriate guest fees applicable for the prescribed area and/or amenity. Immediate Family Guest: Immediate family members may play up to 8 times per year at a reduced guest fee rate and must register as a guest. Juniors: Children of members who have golf privileges may invite one junior guest (under 18) to play during non-peak hours. These guests are also subject to guest fees and may only play up to six (6) times per calendar year. All guests must register as a guest. • Tennis and Pickleball Guest Policy: River Run Members with Tennis and Pickleball access may invite up to three (3) guests (any type) at any one prescribed time. Any guests may play a maximum of six (6) times per year and must register as a guest each time. All guests must pay appropriate guest fees applicable for the prescribed area and/or amenity. Immediate Family Guest: Immediate family members may play up to 8 times per year and must register as a guest. During periods of peak play, guest play may be restricted. No member shall knowingly invite a guest who has been either his/her guest or the guest of another member more than the maximum times allowed for a period of one year (January-December). • Fitness Guest Policy: Only House Guests are permitted to use the fitness facilities at the River Run Sports Complex including classroom instruction and/or personal training. • Pool Guest Policy: River Run Members with pool access may invite up to four guests at any one time. Guests may enjoy the pool facilities a maximum of six (6) times per season. All guests must register as a guest and will be charged an applicable guest fee each visit. Certain restrictions and additional guest fees will apply on holiday weekends, holidays, and/or special event days. Note: Nannies and/or babysitters are not considered “guests” if they are using the Club in the capacity of their role and watching the children of members. Nannies and/or
11 babysitters must register in advance of usage as a nanny/babysitter. Registration must be done through the Aquatics Director. House and Immediate Family Guest: House Guest and Immediate family members may enjoy the pool facilities up to eight (8) times per year and must register as a guest, with applicable guest fees. Note: Grandparents and Grandchildren are not considered guests of Members at the pool and will not be charged a guest fee. • Out-of-Category Usage Policy: Members may participate in approved programming or Club events, outside their membership category by registering/applying as an out-of-category member. Additional fees and restrictions will apply to the term of the usage. All applications to participate out of category must be approved by the Membership Director. Applications must be submitted seven business days in advance of participation Lakes and Ponds Boats and any other floatable devices are prohibited from all lakes and ponds. Fishing is only permitted by members. Fishing on the golf course when the course is open for golf play; from 7:30am to dusk, is prohibited. If a Member sees someone fishing during restricted hours, please call the front desk, and staff will handle it accordingly. Member Accounts Each Member will receive a monthly statement of charges. Any errors or discrepancies should be reported to the Accounting Office of the Club by the 5th of the month. It is the responsibility of the Member to retain a receipt for purchases. In addition, all purchases of goods and services must be paid through the Club’s point-of-sale system or billed to the member’s account. No goods or services should be paid for directly to an employee and no cash will be accepted. Minimum Use Charge Currently, there is no minimum food and beverage requirement. The Board may establish a minimum food and beverage requirement at some point in the future. Payment of Accounts Member monthly statements are sent either electronically or via mail during the first few days of each month and reflect charges for the prior month. Member account statement information is available for review online. Statement charges are electronically drafted automatically or charged to a credit card no later than the 15th of each month. All members are required to provide a form of electronic payment (ACH, credit card, EFT, etc.) to the Club. The Club is authorized to use this provided form of electronic payment for all monthly member charges unless another form of payment method has been approved by the Club's Finance department (See Article VIII.4. of the Bylaws for more details on Indebtedness).
12 River Run will charge an additional service fee for Members who choose to pay their accounts with a debit or credit card. Statements for annual dues, assessments, and fees may be rendered separately or with the appropriate monthly statement. Any member whose account is past due 60 days, will have all member privileges suspended until the account is paid in full. Personal Property Each Member assumes sole responsibility for their personal property. The Club shall not be responsible for automobiles or clothing or valuables left in cars, locker rooms, coatrooms, or elsewhere on the Club’s premises. The Club assumes no responsibility or liability for theft or damage to any personal property on any club property, except for Member’s golf clubs and equipment properly stored by the Club. Members acknowledge the protection of personal property through individual personal property liability insurance policies. Pets Pets (except for Service dogs) are not allowed on clubhouse property which includes, tennis courts, pickleball courts, swimming pool areas, on the golf course, or cart paths. Service dogs must be leashed or attended to when not confined. The member associated with the service dog shall ensure that their pet does not become an annoyance to other people. Private & Confidential Information We are a private Club. Information found on our member website and through member communications is confidential. This information includes, but is not limited to, Club finances, Club operations, detailed membership counts and categories, and the membership directory. All members, spouses, and dependents who may have access to this information are responsible to keep our information confidential (i.e., information not published to the public) within the confines of the membership. Information on our members and their families are provided for member social interactions, and any/all non-social interactions (e.g., soliciting, advocating, etc.) to members and guests are not permitted in any form (paper, telemarketing, texting, email, etc.) Removal of Club Property No Member or guest shall take from the Clubhouse, or any other facility of the Club, any property belonging to the Club. Service Fee Service Fee charges for Club personnel are included in the member’s monthly statement. All member private events/meetings will incur a separate 22% service fee. Any additional tipping is discouraged except where it is indicated as appropriate elsewhere in these rules, regulations, policies, and procedures. Smoking and Chewing Tobacco
13 Smoking (including e-cigarettes, Juuls, etc), as well as, chewing tobacco is prohibited in all areas inside Club facilities, outside dining areas, and in the Sports Complex. Smoking is permitted on the golf course and no closer than 20 yards to any prohibited areas. Solicitations No subscription paper shall be circulated, nor any article exposed for sale in the Clubhouse, unless it is part of an approved Club event or fundraiser. Except those of the Club, advertisements of all types or kinds are prohibited unless approved by the Board of Directors. Traffic Regulations Members and their guests shall strictly observe all traffic regulations. Vehicles utilized by Members and their guests within the Club grounds must be maintained and adequately muffled to prevent loud and obnoxious noise. Automobiles, trucks, and other vehicles may only be properly parked between indicated parking lines and in parking lots and spaces authorized. Parking will not be permitted in front of the portico of the Clubhouse (Fire Lanes) or the driveways adjacent thereto except to pick up or drop off passengers, luggage, or golf bags. No skateboards, roller blades, roller skates, or similar sports equipment are allowed on Club property, including Clubhouse and Tennis/Swim parking lots and facilities. Temporary Closing of Club Facilities The General Manager may close the Club facilities temporarily for repairs and maintenance or to make such facilities available for competition or similar functions. The Board of Directors may declare one day in each week as a regular maintenance day and close all or part of the Club facilities on that day to Members. The General Manager will make commercially reasonable attempts to perform maintenance on days when the Club is closed and/or when member impact shall be minimal. The Club facilities shall be closed to Members on Monday or Tuesday if Monday is a holiday. Donation Matching Policy Members may request for the Club to match a donation to a qualified organization for play on the golf course. All requests for foursome donations must go through an active, current member who can request up to one foursome per year. Foursome certificates will be good Tuesdays – Thursdays after 11am with cart NOT included and based on availability. The Member will pay for two rounds at the reduced “Donation Rate” and then the Club will match by donating the other two rounds to come up with the foursome certificate. The recipients of the donation will be responsible for the cart fees and can reserve the tee time up to 5 days in advance through the Golf Pro Shop. Members will email or put in writing the request to the General Manager and contain the following information: 1. Name of the current member requesting the donation 2. Name of Charity or event taking place that will benefit from the donation 3. Date of the fundraiser 4. Contact name and address to send the certificate
14 All other non-golf donation requests will be reviewed on a case-by-case basis through the General Manager. Memorial Policy The Club has over 275 acres of property and Members may request a memorial to be placed on an approved monument, stone, or sign to recognize the life of a deceased past member and/or spouse. The request must be approved by the General Manager who will regulate the size, material, and aesthetics of the memorial along with its location. The location cannot obstruct play on the golf course or the tennis courts or be intrusive to activities in and around the main Clubhouse and Sports Complex. The member who requests the memorial will be responsible for purchasing and having the memorial installed. The member will ensure the ongoing maintenance of the memorial and pay for any ongoing maintenance including repairs, painting, and sealing. Upon the departure of the member who requested the memorial, the Club will maintain the memorial to the best of its ability and may choose to remove it at its sole discretion (e.g., due to deterioration). The departing member may set up a fund to maintain the upkeep of the memorial, but once the funds have been used, the Club may choose to remove the memorial at its sole discretion. CLUBHOUSE R U L E S , R E G U L A T I O N S , POLICIES & PROCEDURES Age Restrictions After 6:00pm, only those 21 years of age or older are permitted in the Wildcat Lounge (bar area). Due to liability, State Law & Federal Law, no alcoholic beverage will be served to anyone under the age of 21. The Club reserves the right to require identification for proof of age. Any violation or infraction could result in disciplinary action up to and including membership termination. Reservations Reservations are preferred to ensure a high quality of service and food and members can be accommodated for Club dining. Reservations may be made by calling the reception desk at 704- 892-4633 Tuesday through Saturday from 9:00am to 9:00pm. Reservations must be made at least three days prior to any club activity or special function that has limited space requirements, special menus, or requires additional staff. A waiting list will be established to fill any vacancies created by cancellations. Cancellations must be made at least forty-eight (48) hours prior to any event to avoid a cancellation charge per number of members/guests on the reservation. This includes but is not limited to any event where you make a reservation including Easter Brunch, Mother’s Day Lunch, Thanksgiving, Breakfast with Santa, and New Year’s Eve.
15 GOLF RULES, REGULATIONS, POLICIES & PROCEDURES General Golf Policies & Etiquette The current edition of The Rules of Golf, together with the Rules of Etiquette as adopted by the U.S.G.A. are, by reference, made a part of these Policies and Procedures except as they may be amended by local rules adopted by the Golf Committee and posted in the Club. Bag Storage Bag storage is available at the Club facilities. Annual fees for club storage are billed directly to the Member’s account. Included in this fee are club cleaning, membership bag tag, and club labels. Overnight storage of a guest’s bag is also available. Bag attendants will retrieve, clean, and store Members’ and guests’ clubs as required. Tipping of these attendants for exceptional service is appropriate. Beverages/Coolers Outside alcoholic beverages are prohibited but they may be purchased at the Clubhouse/Snack Bar/Beverage Cart. No beverage coolers are allowed on the course unless provided by the Club. All unconsumed alcoholic beverages must be removed from the cart upon completion of the round. Golf Carts Golf carts are not mandatory except during certain Club events as directed by the Golf Committee. Private carts are not permitted at any time. Golf carts are allowed on the course following the 90- degree rule unless otherwise posted. Golf carts are not to be used off the golf course property unless otherwise directed by the Club. All players must obey all directional signs and avoid prohibited areas when operating a golf cart on the course. Golf carts are always restricted to the cart paths on all par threes. No more than two riders are allowed per cart at any time and no more than two golf bags per cart unless the cart is equipped with a special attachment to accommodate additional bags. Children under the age of 16 may not drive golf carts at any time. Each Member is responsible for any damage caused by the member, their family, or their guests. The Club is not liable for any injury or damage caused by the golf cart, its drivers, or riders. Golf carts shall not be used by a member or guest on the property of the Club without proper assignment and registration in the Pro Shop. Pricing for golf carts is subject to change. Violations of the golf cart rules may result in the loss of golf cart privileges and/or playing privileges. Golf Cart Rules for Players with Disabilities
16 At the discretion of the Golf Professional and course superintendent, players with special medical disabilities may receive permission to drive golf carts on the golf course following the 90-degree rule to the location of the handicapped player’s ball only. These carts will be marked with flags and will follow all other cart regulations. Handicaps Handicaps are computed under the supervision of the Golf Professional and the Handicap Committee in accordance with the current U.S.G.A. Handicap system and guidelines. This service is mandatory for all Golf members and is billed directly to the Member’s account for each playing member (Juniors under the age of 18 are maintained at no charge). Each member is required to post or turn in an accurate scorecard for each qualified round completed at home and while playing away. Failure to do so may result in penalties or other appropriate action by the Handicap Committee. See the Pro Shop or Handicap committee to obtain current posting guidelines and procedures. Posting of scores may be done through a computer located outside the Pro Shop or online. Any Pro Shop personnel can help you to establish your handicap or show you how to use the computer system. Handicaps are revised every night All Club Tournaments require a current handicap. All guests for member/guest tournaments must have a verifiable and established U.S.G.A. handicap to be eligible for participation. The Golf Shop will post all tournament scores. Hazardous Weather Conditions The following procedures have been adopted by the Golf Committee to ensure the safety of our golfers if threatening weather should force the suspension of play and practice on the course or on the practice facilities: 1. By observing our weather satellite program, located in the golf shop, if the golf professional staff believes hazardous weather is posing a clear danger to players, they will send a message to all carts via the GPS System and alert members on the practice facilities. When returning to the Clubhouse, please notify any walkers that you may see about weather conditions. 2. All Facilities, including the course, putting green, and practice range will be closed until the threatening weather has moved from the area. 3. Play and practice will resume when a message is sent back to the golfers via the GPS System. These procedures shall be enforced during the normal hours of the golf shop. When the golf shop is closed, it is up to the discretion of the golfers to avoid any situation that might place them in danger. The Club reserves the right to cancel events due to acts of God and force majeure. Junior Golf Program
17 Our staff of PGA Professionals is devoted to creating a positive learning environment for all member’s children ages 4-17, and all skill levels. Programming will run from January to December in all four seasons: winter, spring, summer, and fall. Detailed program information can be found in the junior golf programming guide. Locker Rooms Locker rooms and their amenities are available for all members and their guests. Annual lockers are available, and fees are billed directly to your account. Our Golf Professionals are available to provide services such as shining shoes, replacing spikes or laces, assigning guest lockers, and other services for a fee (see General Information document for fee schedule). Tipping for locker room service is appropriate for exceptional service. Ladies Golf Associations (LGA) There is a ladies’ golf association that conducts various activities throughout the year. The activities of this organization as they relate to golf and clubhouse usage are reviewed and approved by the Golf Committee. Membership is voluntary and annual dues are collected each year. Practice Facilities Practice is NOT permitted on the golf course at any time. The use of all practice facilities including the designated putting greens, sand areas, and driving range is restricted to golf members and their guests only. Practice on the practice tee is limited to the designated areas; the side tees are reserved for lessons except when posted. Range balls are for use on the practice areas only and are not permitted on the golf course. An annual range plan provides unlimited practice balls for members and their guests during normal operating hours. The range plan is billed directly to your account. Normal hours of operation may vary with the season and will be posted/communicated accordingly. All practice facilities are closed on Mondays and may be closed or restricted due to maintenance, weather, or other events. Proper golf attire (outlined in the attire section) must be worn when using the practice facilities. Registration/Sign-in All golfers, including walkers, must register in the Pro Shop prior to beginning play on the golf course. Golfers must start play from the first hole unless permission from the Golf Professional is obtained. Failure to check-in and register 15 minutes prior to a reserved starting time may cause cancellation or setback. Players late for their starting time lose their right to the starting time and shall begin play only at the discretion of the Pro Shop. Snack Bar The Snack Bar (Bogey) is open during certain hours as posted and as warranted according to the amount of play. Time spent in the snack bar should be minimized. Golfers taking excessive time or choosing to eat lunch at the snack bar may lose their place on the golf course.
18 Speed of Play Guidelines and Calculations The following guidelines may be used to assist players in understanding and complying with the Speed of Play policy for the golf course: 1. All players must have an assigned tee time. 2. All players must register in the Pro Shop at least 15 minutes before the reserved tee time or the time will be reassigned or given to other players. Players losing their tee time must wait for the next available tee time. 3. 10 minutes before the assigned tee time all players in the group must move from the practice range and lower putting greens to the area of the first tee and upper putting green. 4. When making the turn after nine holes, The Bogey snack bar is available for “grab and go” food and beverages. Should you choose to sit and eat your lunch there, you may have to relinquish the next tee to the group behind you. 5. The standard for pace of play is based on a comfortable pace of play for a foursome. Specific guidelines that can be used as a checkpoint are below. Twosomes and threesomes should never hold up any foursome and should not expect to play through as long as the group in front is keeping pace. 6. The persons working as starters and rangers have the authority to enforce the ‘pace of play’ policy. All members and players must respect that authority and adhere to the policy or be subject to notification or further penalties. All violators will be reported to the Golf Committee. 7. Remember that one slow player or group can ruin the play for all other players for the entire day. The time for the first player in each group to tee-up at each hole is as follows: Hole # Time Hole # Time 1 0 10 2 hr. 10 min. 2 13 min. 11 2 hr. 23 min. 3 29 min. 12 2 hr. 36 min. 4 43 min. 13 2 hr. 52 min. 5 53 min. 14 3 hr. 7 min. 6 1 hr. 6 min. 15 3 hr. 17 min. 7 1 hr. 22 min. 16 3 hr. 32 min. 8 1 hr. 36 min. 17 3 hr. 47 min. 9 1 hr. 46 min. 18 3 hr. 58 min. Complete 2 hr. 00 min. Complete 4 hr. 15 min. Speed of Play Enforcement The Speed of Play Policy will be enforced by the Pro Shop. This policy and the accompanying
19 guidelines apply to all players during all times of play. It should be the goal of all players to complete their 18-hole round in four hours and fifteen minutes or less. This amount of time is more than adequate, provided all players remain aware of the rights of others. It is the responsibility of each group to keep their pace of play within the guidelines and to keep up with the group ahead. If your group falls one complete hole behind the group ahead and your group is behind the pace of play guidelines, the following action will take place: 1. The Golf Professional or Starter advises your group that you must immediately increase the pace of play to regain position. 2. If, after two holes, your group is deemed by the Golf Professional or Starter to still be out of position, they will again advise your group to immediately pick up their balls and move into the required position. 3. If your group fails to move into position a third time, your group’s play will be suspended for the day and may be subject to restricted tee times and playing privileges in the future. It is also the responsibility of all groups to advise less observant groups if they adversely affect the pace of play. The Golf Professional and Starter have the authority to keep play moving at the proper pace for all players’ enjoyment. Starter There may be a Starter provided by the Club to assist golfers by getting everyone to the tee on time and providing help in keeping the pace of play acceptable and enjoyable to all. It is each member’s responsibility to respect the requests of the starter and the rights of the other members by maintaining a brisk pace of play and allowing faster players to play through upon request. Tee Times All players must have a tee time. Tee times may be obtained through the Pro Shop, online, or using the Club App up to ten (10) days in advance beginning at 7:00am. All tee times will be assigned on a first come, first served basis. Only one tee time per member may be made for peak play times (Friday, Saturday, Sunday, and Holidays). The names of all golfers, including guests, must be given when requesting a tee time. During peak playtime, tee times will only be assigned to a minimum of three golfers. Members may have up to one guest on weekends and holidays before 10:30am. Fivesomes are allowed except on Weekends and Holidays prior to 1:00pm. In the event the Fivesome playing disrupts the pace of play, they will be asked to separate and pick up speed. The Golf Shop will pair singles and twosomes, as available, to fill in all available tee times. We require members to add names to their tee times 72 hours in advance, otherwise, tee times without names will be canceled and filled with other golfers. Members must cancel their tee time or reduce the number of players within 24 hours to allow
20 other members a chance to reserve the tee time. Failure to cancel within 24 hours will result in the following: 1. First Offense: The Golf Shop will inform you that your time was not canceled within the allotted time. 2. Second Offence: You will be charged a cart fee for each player that was reserved. 3. Third Offence: You won’t be able to reserve a tee time for 30 days. If there is inclement weather or the threat of inclement weather, this policy will be waived at the discretion of the Pro staff. Tournaments/Special Events Several tournaments and special events take place during the year as determined and approved by the Golf Committee. On tournament days, participants will have priority over non-participants both as to starting times and golf carts. Any person entering a tournament and failing to withdraw in accordance with the posted date will be billed for the full amount of the tournament fee. In case of an emergency, the contestant must call the Pro Shop to cancel. Additional special events may take place at the Club that may necessitate closing the course and practice facilities or restricting play. SPORTS COMPLEX R U L E S , R E G U L A T I O N S , POLICIES & PROCEDURES General Sports Complex Policies The Sports Complex includes 16 Tennis Courts, several of which have outlined Pickleball Courts, the Tennis Pro Shop, a Fitness Center, Pool Facilities, and Cabana, as well as The Slice Café Outside Personal Training & Teaching Policy: Due to insurance liabilities, outside personal trainers are not permitted to provide personal training at River Run. Members needing assistance with physical training should contact one of the Club’s certified personal trainers. No outside tennis professionals are permitted to teach at the facility except for Junior Camps or Specialty Clinics, where additional staffing is required and approved by the Racquet Sports Director as temporary labor. Racquet Policies & Procedures General Racquet Policies & Procedures Except as restricted by reason of their class of membership or status, all Members, their dependents, and guest can use the Sports Complex. Bicycles, Skateboards, etc. Bikes must be parked in appropriate areas in the bike racks provided and used only on roadways
21 and parking lots. Skateboards, rollerblades, skates, and sledding are not permitted on Club property, including Club parking lots & tennis courts. Cancellation Policies Reservations that will not be used must be canceled. Outdoor courts require 2-hours advance notice and indoor courts require a 24-hours advance notice. Any member who fails to appear for a court reservation without prior notice of cancellation may be liable to pay applicable court fees and could be restricted from future court privileges. If a tennis lesson needs to be canceled, we ask for a 24-hours notice be provided to avoid being charged in full. Court Etiquette To create a pleasant experience and environment for all participants and spectators, everyone must conduct themselves in an exemplary manner with consideration for each other. Only players and coaches/instructors are allowed on the tennis courts. We ask that you also remember the following: • Screaming, loud noise, foul language, throwing, kicking, dropping, or tossing of racquets is not permitted. • Smoking on the tennis courts and in the Sports Complex is prohibited. • Please use the entrance nearest your court and avoid cutting through courts. • When retrieving a ball from another court, please stand by until the point is over before asking the party to get the ball for you. • Please deposit all trash in the trash receptacles located on each court. • Water is the only beverage allowed on the indoor tennis courts. Water and sports drinks are allowed on the outdoor courts. Outside alcoholic beverages are prohibited but they may be purchased at Slice Café and enjoyed off the courts. Note: On special occasions and events, the Racquet Sports Director, in conjunction with the Tennis Committee, may allow for Club-provided alcoholic beverages to be available on the courts. Court Time Courts may not be reserved for more than one and one-half hours for doubles or singles without the approval of the Racquet Sports Director. Once reserved time has concluded, players who have not played will have priority over those who have played. Children Supervision Children under 12 years of age who are not present in the tennis court area for tennis play must always be under parental supervision. Members are responsible to ensure their children (who are not under the supervision of a club program) are behaving in a manner not disruptive to those playing a racquet sport. Reservations
22 All members are required to make reservations to use the indoor/outdoor tennis courts or pickleball courts. Reservations may be made in person, using the online reservation system on the Members Website, or by calling the Sports Complex at 704-892-4994. The following outlines the reservation rules/procedures for outdoor courts, indoor courts, and league play: Outdoor Court Reservations: Outdoor courts may be reserved by members 7 days in advance. Reservations will be limited to one per member. A member may reserve no more than one court for personal use without the permission of the tennis shop. A member reserving court time will be required to furnish the names of all players and guests using the court. No fee is charged for outdoor courts for members and players must furnish their own racquets and balls (both are available for purchase). Indoor Court Reservations: Indoor courts may be reserved by members for an additional fee either for the season by “contracting” a specific time each week or for a one-time “spot.” Courts may be reserved for a “spot” time up to 7 days in advance. Indoor Court Reservation for USTA or Other League Play (The policy will apply for the Spring, Summer, and Fall seasons): Reservations for indoor courts may only be made on the day the court is needed (same-day booking only). Thus, beginning at 8:30am, members may call for an indoor court reservation, or use the online reservation system on the Member Website. Note: messages left on the answering machine prior to 8:30am will not be honored. The court fee will be divided by the number of players per court and will be charged regardless of whether the court is used. In this regard, the captain of the home River Run team will have their member account charged for the entire amount for home and visiting team members and the captain will be responsible for collecting the individual fees for his/her own reimbursement. No indoor matches will be permitted to start after 7:00pm to ensure that the tennis facility is closed on time at 9:00pm. Sign-in, Court Availability & Assignment Upon arrival, members (and their guests) should check in at the tennis shop and pay any applicable fees before going to a court. The tennis staff will assign tennis courts based on current activity & court conditions. Requests for a specific court will be permitted based on availability. Please heed any “Courts Closed” signs. Failure to do so may result in future court privilege restrictions. The Club may determine other court availability or play restrictions as deemed necessary. Junior Tennis Academy Policies & Procedures The Junior Tennis Academy is a year-round tennis development program for ages 4-18 years.
23 Membership is required to participate. Junior members may reserve the hard courts and indoor courts only (Indoor Court Fees Apply). They may play on available soft courts, but may need to yield to adult members, if other soft courts are not available, unless participating in an organized River Run event or Academy Program. The Junior may train on the clay/soft courts, but there must always be 3 clay courts available for members to play during this time. Fitness Center Policies and Procedures General Fitness Policies & Procedures Except as restricted by reason of their class of membership or status, all Members, their dependents, and house guests (as defined in the Bylaws and General Policies and Procedures section of this document) can use the Fitness Center. All house guests need to be accompanied by a Member. Please see Member Website for hours of operation. Cancellation Policy If a personal training session or class needs to be canceled, we ask that you provide a 24-hour’ notice to avoid being charged in full. Fitness Center Policy for Children up to 17: Children 12 and under are not permitted in the fitness area at any time. Children 13-17 may be in the fitness area and use the fitness equipment when accompanied by an adult or upon the Sports Complex receiving written permission from their parents. The written permission from the parents must acknowledge their understanding of the rules of the fitness center (to be provided by the Sports Complex staff) and the fact that any rules violation will result in loss of use of the facilities. The only exception to this policy is when organized Sports Complex programs (e.g., junior tennis program) include use of the facilities under the supervision of Sports Complex personnel. Anyone under the age of 18 is prohibited from using free weights and weight-lifting equipment unless accompanied by an adult or under the supervision of an organized Sports Complex program. Group Exercise All classes require registration via the Member Website. Registration opens at 8:00 am the Sunday before classes. Members are asked to arrive early for the set-up of equipment and to ensure the class may begin on time. Please note the class location when signing up. Pool Policies and Procedures The Swim Program offers a variety of group lessons, clinics, and the ability to participate on a championship swim team (The River Run Rapids).
24 General Pool Policy Except as restricted by reason of their class of membership or status, all Members, spouses, dependents, and guests (as defined in the Bylaws and General Policies and Procedures section of this document) shall have use of the pool during hours of operation. The Board shall have the right to establish certain periods when the pool may be reserved for use by designated age groups or for therapeutic use. No Member or guest is permitted to use the pool in darkness, unless at an authorized function. Members and guests must obey the rules published and posted at the pool office. The general rules of courtesy associated with swimming facilities should always be observed. The swim facility manager has the authority to enforce all policies and procedures at and around the swim facility. Children under 12 years of age must always be in the company of a parent or a responsible person over 16 years of age. Pool Rules – Greyton Lane Using the pool is at your own risk. Please follow these rules to ensure everyone’s safety and enjoyment. 1. Swimming is only permitted during posted hours of operation. 2. Pool use is for RRCC members and their guests ONLY. Members must sign in at the Greeter desk and register their guests before entering the pool area. Members should always accompany their guests. 3. Members will be charged for their guests. Off-peak days (Tuesday, Wednesday, Thursday) will incur a lower fee than peak days (Friday, Saturday, and Sunday). Holiday periods are subject to an even higher rate. The Club management publishes the rates. There is no charge for the grandchildren of Members. 4. Showers are required before entering the pool – Please help keep our pool clean. 5. Lifeguards are required to enforce all pool rules. 6. Members and Guests must obey the authority of the Lifeguards. 7. NO COOLERS, NO COOLER BAGS, NO GLASS, OUTSIDE FOOD, BEVERAGES, or CHEWING GUM are allowed in the Pool area. You will be sent back to your car to leave those belongings. Water Bottles are permitted and can be filled at the water cooler. Concessions may be purchased at the pool snack bar or Slice Café. 8. NO GLASS at ANY pool facility. Glass can cause pools to be shut down by Health Inspectors. Non-glass containers are allowed in the pool area. 9. Children under 12 years of age MUST always be in the company of a parent or a responsible person or a responsible person over 16 years of age. 10. Lifeguards may require children to pass a swim test to be in the pool unsupervised. 11. Unruly behavior by swimmers WILL NOT be tolerated. The following procedures will be applied for misbehavior: a. One warning will be given for violating a Pool Rule. b. A swimmer will be set out for 15 minutes if poor behavior continues c. As a last resort, a member or guest will be asked to leave the premises and a phone call will be made to the household. 12. All swimmers MUST wear proper attire. Denim, cutoffs, and indecent swimsuits are NOT allowed. 13. Floatation devices are permitted for children who cannot swim. US Coast Guard-
25 approved devices are highly recommended. Any NON-swimming children must be accompanied in the water by their parent or guardian. NO water guns, frisbees, or tennis balls are allowed to be thrown in the pool area. Giant inflatable rafts are NOT allowed. 14. The Baby Pool is limited to children under the age of 4 with adult supervision. In accordance with the state health codes, baby diapers and pull-ups are prohibited. Specific swim diapers are allowed. 15. NO Running, Pushing, Unruly Behavior or other dangerous horseplay is allowed. 16. Hanging on Lane Lines is NOT ALLOWED. 17. NO DIVING ALLOWED except during swim team practice or swim lessons. 18. ADULT SWIMS will be called at the discretion of the Lifeguards. 19. ONLY staff members and authorized personnel are allowed in the office area or Cabana Bar kiosk. 20. No Pets are allowed inside the pool area (except service dogs). 21. Reserving chairs for persons not at the pool is not permitted. 22. When using pool furniture, the surface must be covered with a towel to prevent suntan oil or lotion damage. 23. People with infections, skin abrasions, or bandages may be denied use of the pool. 24. Radios, iPods, and other audio devices are not permitted except with the use of earphones. 25. Private parties or a member having more than 4 guests MUST be scheduled with the Aquatics Director at least two days in advance. The Aquatics Director must be informed of Pool Parties in advance. All Pool Party food & beverage MUST be ordered from the Club. Birthday cakes are allowed to be brought in for parties. Water Slide Rules of Operation These are the important rules of operation that MUST be obeyed when operating a water slide. Following them will help prevent 99% of the mishaps that can occur around water slides. 1. ONLY ONE slider may climb the tower and slide down at a time. Sliders will wait at the bottom of the slide. 2. Make sure the previous slider is completely clear of the exit and well on their way out of the pool before beginning to climb the slide. 3. ALWAYS Slide down FEET FIRST. 4. All RRCC members and guests must be 36” tall to use the slide. The slider MUST be able to swim to the side UNASSISTED to use the slide. 5. There is a weight limit of 250lbs per slider. 6. NO floatation devices allowed. 7. Lifeguards are the acting authority for everyone’s safety. Lazy River Rules of Operation 1. All riders MUST always be in the provided tube at all times, with NO swimming around without a tube. 2. Only single riders in a tube, no double riders. 3. Children in floatation swimming devices are NOT allowed in the river.
26 4. Rider’s feet need to stay off the bottom. 5. To prevent tubes from bursting, please do NOT clog tubes in the corners. 6. Lifeguards have the authority to say who is allowed in the river. 7. Lifeguards have the authority to send swimmers out for misbehavior in the lazy river. 8. All riders MUST ENTER and EXIT the pool at the steps and are not allowed to enter or exit elsewhere in the lazy river. Pool Rules – Hagen Knoll The same pool rules as Greyton Lane apply to Hagen Knoll, with the following revisions: 1. Hagen Knoll poll is for members only and can be accessed by a key fob. Key fobs can be purchased at the main Clubhouse. 2. There are NO LIFEGUARDS on duty at Hagan Knoll and it is all pool use is at your own risk, 3. Members may bring their own beverages and food. NO GLASS ALLOWED. 4. Members are allowed to bring up to 4 guests per day without charge. 5. Members are to clean up and tidy up after themselves and their guests before departing. 6. Hagan Knoll will be checked a minimum of two times per day by the pool staff to ensure the facility is clean and being used appropriately.