Newsletter

The Bulletin 1st Quarter Issue

Quarterly Newsletter

#LifeAtIHG #IHGTrueHospitality #KuwaitAlThurayaCity

10 IHG WINNING METRICS

%GOP

AGM’s Message 1 Guest Love
2 Loyalty Recognition
“It is a journey for us, which is full of 3 Loyalty Enrolment
learning, enjoyment and achievements” 4 RevPAR
I truly appreciate the excellent 5 RGI
performance of yours as a brand 6 Quality
hearted family. Our hotel has not 7 Carbon Reduction
only benefited from your exceptional 8 Colleague HeartBeat
performance, but you have also sat a 9 Total Revenue
benchmark in the region. 10 %GOP
I have been reflecting on the things I
am most grateful for. Primarily among
those is the talented IHG family that we
have here at Crowne Plaza and Holiday
Inn Kuwait Al Thuraya City.
Thank you for the work you have done
for the hotel this year. You have helped
us to provide award-winning services to
our guests with achieving a remarkable
financial returns with the highest ranks
of the guests’ satisfaction.
Without you we couldn’t fulfil our
promise at IHG®, to create Great
Hotels Guests Love by providing True
Hospitality for everyone, Keep up the
momentum.

Antoine Flouty
Area General Manager - Kuwait
General Manager - Crowne Plaza
& Holiday Inn Kuwait Al Thuraya City

THE TEN CLUB WINNER For two consecutive years in a row

CONGTRATULATIONS!

For achieving winning result in 2018.
The Ten Club celebrates leader
who have achieved outstanding
performance
in their Winning Metrics.

ANTOINE FLOUTY

AREA GENERAL MANAGER - KUWAIT
General Manager - Crowne Plaza &
Holiday Inn Kuwait Al Thuraya City

1

ROOM TO GROW - FROM: ANTOINE FLOUTY, AREA GENERAL MANAGER - KUWAIT

ZAID MASHINI RAKAN ALARAISHY

Director of Sales & HR Manager – Crowne Plaza &
Marketing Holiday Inn Kuwait Al Thuraya City

I am delighted to announce I am pleased to announce the
the promotion of Zaid Mashini appointment of – Rakan Alaraishy
to Cluster Director of Sales & as HR Manager – Crowne Plaza &
Marketing IHG Hotels- Kuwait as of Holiday Inn Kuwait Al Thuraya City
1st November 2018. effective from 1st of January 2019.

Zaid joined IHG back in 2012 as Rakan joined IHG back in December
Assistant Director of Sales for 2016 during this period; he became a great asset to the HR
Intercontinental Muscat and in 2014 became the Director of Sales Department and the hotel in general. He adapted easily to the
& Marketing for Crowne Plaza Muscat. culture and showed his capabilities from the very beginning.

In November 2016, Zaid moved to Kuwait as the Cluster Director Rakan main achievement was uplifting the colleagues experience
of Sales & Marketing of Crowne Plaza & Holiday Inn Kuwait Al in the Accommodation and Cafeteria. In addition to implementing
Thuraya City where he made a fantastic job in setting up the the CHB action plans, his consistency in following up and getting
department and building new corporate data base for the cluster things done is remarkable while his relation with his pears, direct
and exceeded all set targets. reports and line managers is exceptional.

Zaid will continue to robust the revenue generation agenda for In his new role Rakan, will be overlooking the day-to-day operation
Kuwait hotels and beyond, building key relationships with source of the Human Resources and will continue supporting the hotel
markets, and driving the strength of our brands. colleagues on their daily life in all aspects.

Zaid will be based at the three properties supporting Antoine at Al Rakan will continue reporting to the Human Resources Director.
Thuraya City hotels and Holiday Inn Salmiya General Manager.
Please join me on congratulating Rakan for a well-deserved
In his free time, Zaid enjoys playing Football, attending the social promotion and wish him all the best of luck in his new role.
events in the city and spending quality time with his wife and two
daughters.

Please join me in congratulating Zaid on his exciting new
assignment.

TAREQ BDAIWI PETER MARROUNE

Director of Recreation & Spa for Food & Beverage Manager
Crowne Plaza & Holiday Inn Kuwait
Al Thuraya City I am pleased to announce the
promotion of Peter Marroune
I am pleased to announce the as Food & Beverage Manager –
promotion of – Tareq Bdaiwi as Crowne Plaza & Holiday Inn Kuwait
Director of Recreation & Spa for Al Thuraya City effective from 1st of
Crowne Plaza & Holiday Inn Kuwait January 2019.
Al Thuraya City, effective from 1st of
June 2018. Peter joined the property since
2017 of February and rendered
With more than 16 years of experience in leisure and recreation exceptional service with IHG for almost 5 years. Henceforth, he
at the hospitality industry, eight of them where with IHG. Tareq has already acclimatized the IHG culture in which he applied
started at IC Amman in Jordan as Spa Manager, where he showed accordingly. Upon joining, Peter has been a great key person of
his passion and energetic character with great leadership the department as he instilled contemporary and fresh ideas in
skills. He then moved to different IHG properties as Director of the department.
Recreation in IC Abu Dhabi and Director of Spa & Recreation for IC
Dead Sea in Jordan. Peter’s key achievement during this period was the upbringing of
Crowne Plaza brand and positioning it in the market in terms of
Prior to joining IHG, Tareq worked with various properties in providing great service as per the IHG standard. Moreover, he has
Doha and Jordan where he gained the leisure and recreation come up with innovative promotions which include the popular Al
experience. Thuraya Bunch in collaborative partnership with the F&B Director.
Furthermore, he consistently shares his insights and experiences
Tareq is holding a masters’ degree in Physical Education from with his team and supports them in all aspects in order to drive a
Jordan University. great line of leaders within the department. Not to mention, the
utterly great camaraderie he has built with his colleagues, team
Tareq is married with four kids and his main interest besides members, line managers and direct reports.
hospitality is in Football, Basketball and Swimming.
In his new post, Peter will continue overlooking the day to day F&B
Please join me to congratulate Tareq for his well-deserved operations and will exert extra emphasis on revenue generation
promotion. tactics and action planning with thorough execution.

Peter will continue reporting to the Director of Food & Beverage.

Please join me on congratulating Peter for a well-earned
promotion and wish him all the best of luck in his future
performance.

2

SUCCESS STORY

Vivek Soni - Restaurant

Vivek, “The striving believer”

Soni , graduate of BS Hotel Management has

started his career in IHG Holiday Inn Cochin

as a waiter in 2011, with the fresh approach

and enthusiastic mindset, he has conveyed his

service for 2 years until he transfer to anoth-

er company, shortly he went back to where

his h eart is, to IHG Intercontinental Abu

Dhabi in 2014, after a year of excellence his

position was escalated to Captain and stayed

for 3 more years until he grabbed the oppor-

tunity of a step higher career position and

location transfer in Holiday Inn Al Thuraya

City Kuwait as a Supervisor for Rib Eye Steakhouse just recently. A fruitful journey

indeed for Mr. Vivek who is now striving more to retain and surpass the fineness he

has bestowed from the other properties he’s been to.

Now Vivek says ” I will do more to heighten my knowledge and capa-

bilities in order to provide more to the company’s interest, and gain

more for my career advancement and compensation, It is a continu-

ous cycle of learning and development in which I will never stop until

I get not only more but best out of me.” Vivek

Mark Laurence - Telephone

Mackey, Graduate in Saint Jude College

Manila as BS in Nursing.

Before joining to IHG Kuwait, he was

employed in Four Seasons Hotel Doha Qatar

and his position was Telephone Operator &

VXi Global (Team Leader in call center) for

3years. He joined IHG Kuwait on July 2016 as

a waiter in Al Ahmadi Restaurant. Soon after,

he got promoted as barman within 8 months

of his employement in Crowne Plaza Hotel

Kuwait then. After a year in Crowne Plaza

Hotel Kuwait, he was given an opportunity Mackey
to work in Room Service as an Order Taker for

almost 10 months.

And because of his past working experience in Four Seasons as a Telephone Op-

erator, IHG Kuwait gives him a Great opportunity to do cross training exposure in

Front Office and he was able to show his passion and his knowledge

when it comes to interacting to Front Office for almost a year.

Mackey’s hobbies are Playing Volleyball, Swimming & Photography.

During his spare time, he loves watching TV, updating social media

& reading books.

IHG is not just a company to work with.. it’s a company the gives
every individual to show the talents, passion and capabilities.

3

TOWN HALL MEETING 1st QUARTER 2019
COLLEAGUES RECOGNITION 1st Quarter2019

MALIK SHAW RUDI ASUNCION JINO KURIAKOSE

F&B HEADWAITER CHEF DE PARTIE F&B CAPTAIN
BAKERY

VIKRAM THAPA TARSEM LAL VIRENDRA KUMAR

SN.CHEF DE PARTIE F&B CAPTAIN FINANCE PAYMASTER

ANTHONY NAJM ROXAN ALANA

RESTAURANT MANAGER F&B WAITRESS
HIGHEST COLLECTOR

THANK YOU CARD

4

TOWN HALL MEETING 1st QUARTER 2019

WINNING WAYS DEPARTMENTAL TEAM
1st QUARTER 2019 - RISK MANAGEMENT TEAM

BEST KEPT ROOM MALE & FEMALE

5

IHG POLICIES

The way we work at IHG, wherever we are in the world.

These Policies apply to all colleagues working in IHG
corporate offices, reservation centres and managed hotels.
It is your responsibility to familiarize yourself with our
Policies and make sure you understand your responsibilities
and any requirements relevant for your role.

Please take time to familiarize yourself with our Policies
which you may find at
https://me2.ihgmerlin.com/web/our-policies:

• IHG Anti-Bribery Policy
• IHG Gifts and Entertainment Policy
• IHG Handling Personal Data Policy
• IHG Antitrust / Competition Law Policy and Guidelines
• IHG Information Security
• IHG Human Rights Policy
• IHG Environment Policy
• IHG Inside Information and Share Dealing Policies
• IHG Supporting our Communities Policy
• IHG Travel and Expenses Policy
• IHG Delegation of Authority Policy
• IHG Global Social Media Policy
• IHG Procurement Policy
• IHG Records and Information Management Policy

6

IHG KUWAIT LANDING PAGE

Stay updated with our latest job opportunities
Careers.IHG.com

Hayakom at IHG Kuwait!

Find a job

March - April 2019

Hot Jobs Room To Grow

SL NO. JOB POSITION DEPARTMENT E-CAREERS REFER-
ENCE NUMBER
1 ASST.FOOD & BEVERAGE MANAGER Food & Beverage
(EMEAA07174)
2 CHEF DE PARTIE - PASTRY Food & Beverage - Kitchen (EMEAA07160)
(EMEAA06653)
3 COMMIS III Food & Beverage - Kitchen (EMEAA05976)
(EMEAA05867)
4 DEMI CHEF DE PARTIE Food & Beverage - Kitchen (EMEAA05870)
(EMEAA05923)
5 ELV TECHNICIAN Egnineering (KUW001650)

6 GUEST RELATION OFFICER Front Office - CP (EMEAA05869)
(EMEAA06651)
7 GYM ATTENDANT Leisure - Edge

8 PHYSIO THERAPIST Leisure - SPA Aquatonic

9 SPA THERAPIST Leisure - SPA Aquatonic
10 WAITRESS Food & Beverage

7

THE DO’S & DON’TS OF EMAIL ETIQUETTE

Do have a clear subject line.
Most of us have to compete with the hundreds of emails clogging our inbox ev-
ery day, so the clearer your subject line, the more likely your message will be
read. For example, if you’re sending a proposal to someone, be specific and
write, “The Fitch Proposal Is Attached.”
Don’t forget your signature.
Every email should include a signature that tells the recipient who you are and
how to contact you. Set it up to automatically appear at the end of each email.
Include all of your contact details so the recipient doesn’t have to look up your
address, email or phone number.
Do use a professional salutation.
Using “Hey,” “Yo,” or “Hiya” isn’t professional, no matter how well you know
the recipient. Use “Hi” or “Hello” instead. To be more formal, use “Dear (insert
name).” Using the person’s name in the salutation -- “Hello Robert” -- is quite
appropriate, but remember not to shorten a person’s name unless you’re given
permission to do so.
Don’t use humor.
Humor does not translate well via email. What you think is funny has a good
chance of being misinterpreted by the other party, or taken as sarcasm, without
the accompanying vocal tone and facial expressions. When in doubt, leave hu-
mor out of business communications.
Do proofread your message.
Don’t be surprised if you’re judged by the way you compose an email. For exam-
ple, if your email is littered with misspelled words and grammatical errors, you
may be perceived as sloppy, careless, or even uneducated. Check your spelling,
grammar and message before hitting “send.”
Don’t assume the recipient knows what you are talking about.
Create your message as a stand-alone note, even if it is in response to a chain
of emails. This means no “one-liners.” Include the subject and any references
to previous emails, research or conversations. It can be frustrating and time
consuming to look back at the chain to brush up on the context. Your recipient
may have hundreds of emails coming in each day and likely won’t remember the
chain of events leading up to your email.

8

WELCOME TO THE WORLD BABY GIRL

Let us congratulate our colleague Rachel Sicogal, working
in Airport Catering Kitchen as a Commis II, who welcomed
a new family member and blessed with
her 2nd Child.
Rachel had a normal and safe delivery to
her precious healthy baby girl whom they
named,
Kandiss Celestine Sicogal Auxilio in Farwaniya Hospital.
Let us all extend our warm greetings and congratulations to
the blessed parents.
Name: Kandiss Celestine Sicogal Auxilio
DOB: December 16,2018
Time of birth: 8:33am
Weight: 3.5 lbs

QUOTE OF THE QUARTER

b“Ipufutytioftuhyeowucourlsoktvojeumswetrhfoafitrrsymto, ousn’ureecyd,coyeoinsugs’llawnnidellvybeoreumyoaaulkwresa.”yits,

e“cWlsaenhhedonolwdhritsihtiebnepgsettnhw.e”os“rtAkorpwyrhooeffenysoshuieorndliaoflee,issdnos’tonfm’teleeelotlnaikneeywoithn.”oe

9

FIND WORDS Yes, you can do it!

Areas of Kuwait JABRIYA FINTAS MAHBULA

FARWANIYA
KHAITAN
SALMIYA

SABAH SALEEM
ABBASYA
HAWALLI
AHMADI
SHARQ
SALHIYA

Score:___________

BEST WACKY GROUP PHOTO

10

APPRECIATION BY THE GUEST AND OWNER

THANK YOU JAMAWAR RESTAURANT

Hello Sandeep

Good morning and hope all is well. Please pass this note on to your management
teamand once again thank you for everything.

“Its seldom that I write feedback/reviews of restaurants but my recent experience at
Jamavar restaurant has compelled me to write one. I am not sure where to start but
there is something special about the place and how the staff is available at your beckon
call.

We had finalized on Jamawar as the venue to celebrate our sons first birthday after
visiting many other restaurants in terms of convenience, pricing and food quality. We
were sold out the moment Mr. Sa ndeep had graciously taken time to take us through
all the miniscule details of the menu and other services the restaurant could offer to our
guests. Sandeep was very accommodative to all our requests and ensured he was one
step ahead of us in terms of the menu finalization and other provisions like the setup of
the restaurant for buffet, balloons, birthday cake and children’s play area.

We were a little skeptical of how the everything would be executed as planned since
Sandeep had to leave on an emergency leave to attend to a family commitment, but his
hand-over to his subordinates Mr. Kuriakose and Mr. Dhanesh was on-par as discussed.
The two ensured they left no stones unturned to attend to our needs. They ensured and
attended to all our needs in an efficient manner and the quick service was appreciated
by everyone attending. The ambience, the great service and great food was the key
take-away of the day. I can go on and on about how great the place was, and the service
was but ill sum it up with “The place felt like home and that’s something we were
assured of from the beginning.”
Thank you guys for the wonderful
memories and keep up the good
job. «

Regards
R.J Wilson

Jamawar Team

11

DEPARTMENTAL ACHIEVEMENTS

Human Resources - Room to be involved

Birthday daily Greetings International Woman›s Day
7th March 2019

Indian Republic Day Tunisian Independence Day
26th January 2019 20th March 2019

Sri Lanka Independence Day Mother's Day!
4th February 2019 21st March 2019

Bangladesh Independence Day
26th March 2019

12

DEPARTMENTAL ACHIEVEMENTS

LEARNING & DEVELOPMRNT

1st Quarter 2019 
 
APR new method approach roll out for leadership team
Accelerated career future leader program roll out for leadership team 
Future leader candidate finished phase one and moved to phase two
( supporting departments,  Revenue , Finance , Sales & HR )
Two learning sessions took place in the HR / LD northern gulf
conference ( Art of persuasion & Power of feedback )
Pick of leadership trainings for leaders - ( Power of feedback -
CP new brand proposition - Making business travel work )
leading others batch 6 is reaching to graduation stage
the strategic workshop way forward 2019 for leadership team took
place in Hilton resort   
New joiners orientation for 28 new colleagues happened on February 
Guest experience related training sessions for frontline colleagues (
Attentiveness at hotel lobby - Guest arrival experience - Handling guest
request - breakage control & prevention - relating to business needs )

Up coming quarter of 2019

New joiners orientation ( Room to have a great start )
Leading Others batch 6 graduation
Leading others batch 7 launch
Pick of leadership ( HODs training ) topics are ( Managing team conflict
- feedback essentials - Difficult interactions - developing employees )
launching the wheel of knowledge III ( part 3 )
Guest experience tailored trainings ( Excellence in customer service
- Welcoming & Arrival experience - entering & leaving guest room -
effective communication )

13

DEPARTMENTAL ACHIEVEMENTS

SALES & MARKETING
Breathtaking IHG Kuwait Partners Of Success Event at the
iconic InterContinental Dubai Festival City

Crowne Plaza Al Thuraya City – Working Better Together.
The three cluster hotels of Kuwait: Crowne Plaza & Holiday Inn Al
Thuraya City jointly with Holiday Inn Salmiya invited all the corporate
clients and bookers to thank them for being their partners of success.
Antoine Flouty the Area General Manager of Kuwait and Sayed Tayon
the Area Director of Sales and Marketing Dubai started the night
with a great and sincere welcoming speech. The whole event was
a success while all the beloved invitees were enjoying the elegant
ambiance and atmosphere.

#WorkingBetterTogether #Ihg #bookersNight #GreathotelsGuestLove

14

DEPARTMENTAL ACHIEVEMENTS

FOOD & BEVERAGE

INITIATIVE
A random “what if turned into reality”
Who else provides a 24hrs food service to our esteemed guests other than
room service? What opportunities we can identify in this time wherein the
business trend is slowing down? These were questions that were turned into an
opportunity from a random idea and a pop up question of “what if”?
“What if we open 24 hours?”
And the answer was an action, now Ayam Zaman proudly announcesw its 24hrs
operation and caters patron non-stop. The idea came up early of January hence
the drastic change took place last February 1 with the same manning from what
they have as per the usual. Every start is always a struggle; nonetheless with
motivational leaders and team members in place, it has been executed smoothly.
Ayam Zaman has currently generated incremental revenue of USD 10K from its
extended operating hours and is expected to have forecasted revenue of USD 59K
by the end of the year.
Overall, an idea turned into action, into implementation and proper execution will
always lead into a profitable opportunity and a success story.

15

DEPARTMENTAL ACHIEVEMENTS

FOOD & BEVERAGE

EVENTS
United as One
Dated March 16, Crowne Plaza and Holiday Inn Al Thuraya City Kuwait has
catered the Kuwait Election 2019 from over 18 schools/locations with more than
2,300 attendees with generated revenue of USD 214K. It was a huge event for
our Banquet team that has supported by each and every department in the Hotel
including Human Resources, Finance, FLS, IT, and half of the team members
from the outlets. Moreover, on the same day
Same applies for the Al Sayer Group Holdings outside catering function with over
2,500 attendees and generated revenue of USD 73K last March 27.
Full blast functions were denoted in these two days but the operation ran
smoothly with minimal glitches. Hence, this is from the great team work and
unity of the team at its finest.
Full commitment has been provided especially from the supporting team
members that have resulted into successful events.

16

DEPARTMENTAL ACHIEVEMENTS

HACCP (HAZARD ANALYSIS
CONTROL POINTS)

Management system as per Codex
Alimentarius Commission

RISK MANAGEMENET DEPARTMENT
HACCP CERTIFIED FOR BOTH HOTELS

Fist Aid Traning - American Lifeguard
Association

47 Certified First Aider from
each department/outlets

WINNING WAYS DEPARTMENTAL TEAM
1st QUARTER 2019 - RISK MANAGEMENT TEAM

17

DEPARTMENTAL ACHIEVEMENTS

EDGE - FITNESS

Achievement - Faten Ahmad and Mohamed Saad from our Sales Team for
achieving quarterly revenue targets.
Initiative - Ali Abdallal from our Fitness Instructors for aiming higher and driving
results for Personal Training
Events - The successful introduction of “Zumba Strong” by Chantal Mourad in
our Paid Group Classes
Projects- The installment of 3 new Technogym stairclimbers for the Health Club.

FINANCE

Studies show that one third of food production is never eaten
and thrown away, being in hospitality industry and a responsible
business, we believe that we can greatly contribute to help reduce
over production by making smarter resources decisions, and inspire
others to see that food is too valuable to waste. Accordingly, Crowne
Plaza & Holiday Inn Hotels Kuwait Al Thuraya City have partnered with
WINNOW to drive this initiative as pilot hotels. The aim is to have the
same initiative adopted by other IHG hotels part of our corporate social

responsibilities.

18

DEPARTMENTAL ACHIEVEMENTS

ENGINEERING

HI - wall paper, ceiling and carpet project - completed
42 Rooms - completed
Translator room - ongoing
Oriental pastry kitchen project - ongoing

HI Guest Room Corridors
Before Refurbishment

HI Guest Room Corridors
Post Refurbishment

Oriental Pastry Kitchen
ongoing...

Translator room (near to the auditorium)
There shall be two booths, overseeing the auditorium.
The purpose is to have the professionals seating and
translating into two different languages at the same

time.

19

What’s On IHG Merlin?
Responsible Business highlights

20

PERSONAL HYGIENE TIPS FOR FOOD SERVICE STAFF

Food hygiene law states that all food handlers must have a high stan-
dard of personal cleanliness, wear protective clothing and follow food
hygiene rules. Being a law, these things are not optional – you must
comply with each of them. Below are the steps you should take to en-
sure your compliance with personal hygiene standards:

1. Always Wash Your Hands
The moments when you should wash your hands are pretty much end-
less! When you get to work, before handling food, after handling food,
after blowing your nose, after going to the toilet, after touching your
hair, before your lunch break, after your lunch break….
The general rule is the more frequently the better, and definitely be-
fore handling food of any kind. Washing your hands also means more
than a quick rinse under the tap: make sure you use hot water and
a decent amount of soap and thoroughly rub all parts of your hands,
fingers and nails. Paper towels are recommended for drying because
they can be disposed of and so bacteria can’t be spread.
2. Wear Protective Clothing
If protective clothing – like gloves, a hat, a
hairnet or an overall – is provided to you, then
it must be clean and you must wear it. This is a
legal requirement.
Protective clothing helps to protect the food from
any bacteria you are carrying on your hands and
your clothes, as well as from any loose hairs or bits of skin.
3. Avoid Nail Polish, Perfume & Aftershave
Whilst they might make you feel more attractive, glam or put-together,
wearing nail varnish, perfume or aftershave to serve food is both im-
practical and not very safe. Nail polish (or fake nails) can easily chip off
and flake into the food you are serving and strong fragrances can taint
the food, especially if the food has a high fat content. Who wants to eat
a sandwich that tastes of Valentino’s latest perfume? Keep the spritz
for after work drinks only.

21

PERSONAL HYGIENE TIPS FOR FOOD SERVICE STAFF

4. Leave Accessories at Home
Whether it’s a pair of pearl earrings, a locket
necklace, a chain or a wrist watch, jewellery
and other accessories like these are a bad idea
in the food service industry. These items can
easily harbour dirt and bacteria and may even
cause physical contamination if bits of precious stone, metal or watch
strap decide to make a leap into the food you are handling. The best
idea is to leave your accessories at home or in your locker and then
put them back on at the end of the working day.

5. Tie Long Hair Back
Perhaps an obvious one, but make sure that your hair isn’t
hanging around your face, dipping into food or falling out
around the food premises! Even if you washed it this morn-
ing or have slicked it back, hair poses a constant food con-
tamination hazard and so needs to be tied back and out of
the way. If you’ve been provided with a head covering, like a
hat or hair net, then make sure you wear it and never comb your hair
in the food area.
6. No Smoking
Smoking indoors in a public place is against the law any-
way so, if you are a smoker, ensure that you only do it in
the designated area (far away from the food service and
preparation areas). When you take a cigarette break, al-
ways take off your protective clothing first to avoid bringing
any bacteria back inside on your return and always wash your hands
before beginning to serve food again.
7. Catch Your Sneezes
When you sneeze, thousands and thousands of bacteria-ridden wa-
ter droplets are released into the air around you. The same goes for
coughing. If you don’t catch these droplets with a handkerchief or tis-
sue then any food nearby is at great risk from contamination. Can you
remember your reaction last time you were waiting in line at the sand-
wich shop and you saw the food server sneeze all over the counter? It’s
not pleasant. If you do find yourself about to cough or sneeze and can’t
get to a tissue quick enough, direct it into your upper arm to prevent
the droplets from spreading. Then, always wash your hands before
continuing to serve food.

22

UP NEXT... Colleague Annual Party
4th May 2019
Colleague Heartbeat
waiting the result...

Holy Month of Ramadan

COMING SOON...

Getting set for 10 years of Celebrate Service Week

For the tenth year running, we’re dedicating a week to recognise
great service through our annual Celebrate Service Week. This
year’s campaign will take place from Sunday 23 June to Sunday 30
June.

The aim of the Celebrate Service campaign is to say ‘thank you’
to all our colleagues who go the extra mile to make everyone feel
welcome and cared for, recognised and respected, whoever and
wherever they are in the world - colleagues who deliver unique
experiences day in day out, through a passion to make people
happy.
Celebrate Service is in partnership with the IHG Owners
Association.

CELEBRATE In partnership with the
SERVICE 2019 IHG Owners Association

#IHGCelebrateService #TrueHospitality Thank you,
your hospitality
is truly amazing

GREEN ENGAGE

We’Wreejuarset snaovtincgloesnedergy

Save Today. Survive Tomorrow.

Today’s wastage is tomorrow’s shortage.

Energy can’t be created but it can be destroyed. Save it!

Spare a Watt; Save a Lot.

HR DEPARTMENT

Apple - Nutrition Facts and Health Benefits

• Help fight tumours
• Healthy heart
• Avert Asthma
• Brain food
• Boost immunity
• Weight loss
• Preventing Alzheimer’s Disease
• Good skin
• Lower “bad” cholesterol
• Promote healthy digestion
• Warning off breast cancer

23

Long Service Awardees 20

25 Years of Service

Years of Service

Jillella Nageswara Rao 15 Obaid Aldeen
Bellman Sous Chef

Years of Service

MIRASOL SORIANO ABDUL SALEEM RAVEENDRAN GOLAM MOSTAFA
Guest Relation Manager Chief Steward Engineering Storekeeper Head Waiter

ALMA DE LA CRUZ KAMAL TANTAWY SRIYANI MARY GOPI SURESH
Supervisor Finance Demi Chef de partie Asst. Chief Steward

EVANGELINE TAYLAN ABBAS TAQHI RUPA EDUARDO BAUTISTA
Asst. Restaurant Manager Director of Sales HC Guest Bellman

Relation Supervisor

WILLIAM ROZARIO

Sous Chef

24

Hotel Accounts Human Resource Accounts

@CrownePlazaATC @HolidayInnATC HRCrownePlazaKw

@crowneplazakuwaitatc @holidayinnkuwaitatc @ihg_atc_kwt
@crowne-plaza-kuwait [email protected]