ASC DMT JUNE 17 for PDF

Quality and Development Team
Learning Offer 2017-18

Getting the right number of
people with the right skills
employed in the right place
at the right time to deliver
an organisation’s short- and
long-term objectives

Organisational Customers
strategy and

Internal stakeholders

Operational External
requirements
Market
Development

1. Expansion of the personalisation agenda  Understanding long-term workforce demand, giving a common perception

2. Workforce remodelling and commissioning amongst partners.
 Understanding the best approaches and methods for meeting that demand, and
3. New service models
hence improving and modernising services to achieve better outcomes.
4. Defining the ASC workforce  Encouraging innovative service solutions.
 Achieving best value by better configuration of services and improved
5. Traditional: public services that local councils provide (either
directly or through commissioning of external services) productivity.
 Acting as a lever for pushing up workforce quality – for example, by setting
6. Changing landscape
o care trusts and integrated services. expectations and embedding standards.
o individual budgets and self-directed support  Shaping the provider market to support the development of a diverse
o new roles and new ways of working
workforce.
 Influencing the market by coordinating and working with stakeholders.
 Policy drivers; Health and social care legislation and guidance; Specific

workforce guidance; Skill sets
 Performance management
 Recruitment and retention factors

How did we decide what we needed in the department? What options did we look at to address these?

Assessment of all requests (meetings with Team Managers, A blended offer including classroom delivery, workshops,
Focus groups and consultation at Providers forums) practice updates, best practice forums, support groups, e-
learning, student support, team away days, and encouraging
peer learning, 1:1 knowledge sharing, research, mentoring

and shadowing

Key Workforce development, regulation and
Priorities registration: ensure a confident, capable,
qualified and well trained workforce

Joint and integrated working: develop a fully
integrated organisational and workforce
development plan

Leadership, Management and Change: drive
up the quality and competence of leaders and
managers at all levels /support teams through
organisational changes

• Corporate induction- all staff new to brent
• Asc induction- all staff new to brent ASC
• Team induction
• Shared lives induction- all new shared lives carers
• E-learning induction
• Directors lunch

• Care certificate- all direct services staff
• Core skills introduction programme- all new SW's, Care Assessors, OT's
• ASYE programme- all NQSW's
• Integrated Rehab and Reablement competency framework
• OT Newly qualified workers programme

• Core offer all staff
• Core offer- developmental specific to role
• Core CPD and professional training
• Core supplementary
• Market Development- PVI calendar

INDUCTION Internal Delivery : Q&D and partners CHANGE MANAGEMENT
Director Lunch Transformation & Restructure
Provider Induction CLIENT SPECIFIC Support
Shared Lives Induction Sexuality Team Support/Team Away days
ASC Induction Link Meetings
Challenging Behaviour
CORE SKILLS Blended Learning
Mosaic Dealing with Loss ASC E-:Learning
Direct Payments Market Development sessions
Complaints Epilepsy Student groups
Oracle (Finance/PO) SGA subgroup
QAF Toolkit Change & Transition BCF subgroup
NWL Partnership group
Assisted Technology LGBT
LIFE JOURNEYS
DEMENTIA HOUSING End of Life
Dementia Awareness Welfare Benefits Loss & Bereavement
Dementia Champion Chronologies
Dementia Information Housing Options & Homelessness Continuing Health Care
Awareness
Housing Options for ASC (including
NAIL
MANAGEMENT DVLPT
HR Policies

Aspire
Everyday Finance & Budget
Management
Supervision & Appraisal

PRE QUALIFYING Commissioned LEGAL/ POLICY TRAINING
Pre AMHP Court Skills
EBR to SW MCA & DoLS Legal Forums
OT Qualifying Pathway MCA & DOLS Awareness Self Funders
Step-Up to SW MCA Conducting Ass: Providers Mental Health Law & Amendment
Gateway to SW MCA Conducting Ass: Managers Act
Student Groups MCA Conducting Ass: SW & CA
SAFEGUARDING PATHWAY – need
POST QUALIFYING AUTISM to approach SGA board for funding
ASYE Critical Reflection Autism Awareness Safeguarding Awareness
ASYE Partnership Programme Intermediate knowledge & skills Autism Safeguarding: Putting into Practice
ASYE Supervisors programme Safeguarding Enquiries
AMHP HEALTH & SAFETY Self-Neglect
BIA Forums/ Refresher Personal Safety Hoarding
PRAC Ed. Manual Handling for OT's Safeguarding Adult Managers
Trusted Assessor Direct Services Best Interest Assessor
Teaching Partnership Lecture and Risk Assessment Safeguarding Supervision
research secondments Peer Learning (SAR Reviews)
OT Refresher SUBSCRIPTIONS
AMHP Refresher Making Research Count PREVENT
Care Knowledge
Training Check
Learning Pool

Supporting best practice in Care Homes: BCF Care Homes Project
Proposal for joint training offer CCG and Brent

Brent Council current offer Additional joint offer

Learning Opportunity Type of Learning Opportunity Type of intervention Currently provided Proposal
intervention by?
Autism Awareness Classroom ½ day Safe handling of medicines Classroom ½ day
Dementia Awareness Classroom ½ day Classroom ½ day Shamim on site
Dementia Information Sessions On site Nutritional support PEG and NG SFC E-Learning Dietician to cover – in
Intermediate Knowledge and Classroom ½ day autumn
skills in Autism Wound management and Tissue Classroom ½ day Shamim on site Community Health
Loss and Bereavement Classroom ½ day Viability Services– in autumn
Awareness Training Continence Assistance On site Community Health
Mental Capacity and Classroom ½ day Services– in autumn
Deprivation of liberty Awareness Diabetes monitoring and control Classroom ½ day
Mental Capacity Assessments Classroom 1 day Practical support follow Shamim to look at options –
for Providers Palliative care including syringe up potential charge
Putting Safeguarding into Classroom 1 day driver St Lukes
Practice Phlebotomy Classroom ½ day
Safeguarding Awareness Classroom ½ day Shamim to look at
Infection Control Classroom ½ day St Lukes enhanced GP service
Community Health
Managing challenging behaviour Classroom 1 day Services– in autumn
Shamim to look at
Care Planning Classroom 1 day community intervention
service
Safeguarding Enquiries Classroom 1 day Leadership and Management for Classroom ½ day Possible joint training
Understanding Loss for People Classroom ½ day Registered Care Managers between LA and Trust
with Learning Disabilities Classroom 1 day Possible joint training
Skills for Care Care Certificate E-Learning Classroom 1 day between LA and Trust
modules/ workbook/ tools
SCIE E-Learning/
Videos
NICE Online
information &
guidance Annual conference for providers Annual conference Brent Adult Safeguarding
board

Supporting best practice in safeguarding

QUALITY ASSURANCE QUALITY ASSURANCE INTERNAL
FRAMEWORK FRAMEWORK Core Skills Audit
Supervision & Appraisals
INTERNAL EXTERNAL
Training needs Training Needs EXTERNAL
Training Matrix
analysis Analysis

WORKFORCE PVI training CCG/ Trust
SURVEY calendar training offer

Monitoring Quality and ASC
and Development training
offer/
Evaluation team Oracle
subgroup
Post training SAFEGUARDING TRAINING Quality and Development Quality and Development
Monitoring/ evaluation TOOLKIT Team Learning offer: Team Learning offer:
gap analysis/ Face to face training E-Learning training
improvement SGA learning • Benchmarking tool
and • Competency Standards • SGA Awareness • SGA Awareness
plans • Workforce • Prevent • Prevent
development • SGA Putting into practice • MCA/DoLS Awareness
Contracts & subgroup Development & CPD • SGA Enquiries
Relationships Standards • Self Neglect Quality and Development
Market • Performance • Hoarding Team Learning offer:
team Development • Quality Assurance • SGA Managers Supplementary
• Endorsement • BIA training
Forums Framework • MCA/DoLS Awareness • On-line resources
• MCA Conducting • Making Research Count
'How to' guides • Care Knowledge
Assessments (Managers/ • SCIE
Brent Providers/ SW's & CA's) • NICE
Registered
Managers Multi agency skills Annual conferences 1 for
Network development workshops providers and 1 for
professionals
Knowledge sharing events

Team Objective Key Activities Target Progress Milestones Outcomes Strategic Alignment EquaAnal. Owner –
Date Req? Name
(Y//N) & Job Title

Workforce 1. Maintain oversight of Ongoi 1. Quarterly check on registrations Apr 17/ 1. Professional social care workforce Better Lives : N Yasmin
development, 2. Rub Q&D
regulation and professional registration of ng to July17/ Oct 17/ Jan 18 / Collate data registration is monitored to adhere to supporting Manager
registration: ensure a
confident, capable, OT’s and Social workers to Mar20 from HCPC and produce report for legislation- 100% of social workers vulnerable people
qualified and well
trained workforce ensure compliance/ Produce 18 managers regarding registrations Oct employed by LBB to be registered by and families when

annual report and 2017- any social worker not registered HCPC they need it

monitoring data to managers will be followed up by manager in 2. All income applied for and collected

Deliver ASYE programme to relevant team from SFC and 100% completion of

assess and regulate NQSW’s 2. Commission new ASYE training programme by NQSW’s

starting in the council programme Jan 17/ Begin delivery of 3. Improved recruitment and retention

3. Develop and support ASYE programme Apr 17/ Set up ASYE (do we have a target?)

qualifying and post panels Jan 17 4. Improved career pathways/ research

qualifying programmes 3. Commission next modules for SW Qual and education to support best

4. Attend operational and programme Jan 17/ Commence OT qual practice: 2 SW’s recruited as practice

working party group for programme Apr 17/Commission BIA; lecturers; 4 staff to work on

development of West AMHP and Prac ED programmes Apr 17 subgroups

London Teaching Partnership 4. Attendance at TP board and subgroups-

as per set dates: completion of

identified tasks

Joint and integrated 1. Commission core offer and April 1. Continue Link meetings and produce 1. Achievement of 15 days CPD for Better Locally: N Yasmin

working: develop a fully induction programmes 2017 – team specific requirements to add to registered workers to meet building Rub Q&D

integrated 2. Attendance and interim Mar TNA Feb 2017 registration requirements partnership – Manager

organisational and chairing of SGA subgroup 2018 Commission core offer and induction for 2. MSP outcomes % of SU’s feeling safe between local

workforce development 3. Develop training matrix for delivery start April 2017- March 2018 3. Market workforce development service providers

plan providers 1. Quarterly reports, updated action plans contributing to monitoring and and between local

4. Implement QAF and safeguarding training toolkit to quality improvement initiatives/ % services and

BSAB executive 18.10.17/ 22.03.17/ rate of attendance at Registered residents – to find

28.06.17/ 04.10.17/ 08.01,18/ 04.04.18 managers networks and provider new ways of

2. Training matrix roll out Feb 17 forums/ % of provider workforce providing services

3. See QAF implementation timetable for completing care cert that are more finely

detailed breakdown 4. Response rate increased to % on ASC tailored to

survey; % of core skills audits individual,

completed; Community and

local needs.

Leadership, 1. Produce management April 1. January 17 for implementation through 1. Consistency in management practice Better Lives : N Yasmin
Management and 2. development proposal 2017 – 17/18 ensuring better outcomes for services supporting Rub Q&D
Change: drive up the Change management- Mar20 2. Ongoing link meetings/ BCS& Duty Jan users and their families –% rates for vulnerable people Manager
quality and competence 3. continuation of link 17 MSP/ DP/ IAG/ LD outcome measures and families when
of leaders and meetings/ Input changes to 18 Ongoing and targets achieved/ % appraisal they need it
managers at all levels teams and structure eg BCS/ 3. completion/ % assessments &
/support teams through Duty Team training plan and support plans completed
organisational changes delivery 2. Implementation of new model in BCS
Evaluation/ Comms and 3. and Duty Feb 17 and ongoing
Marketing Uptake of all courses by minimum of
70%

Evaluation 16-17

Expenditure

The expenditure, £57,237, covered a large range of learning interventions

• Professional Development £29,128.98

• Subscriptions, Licences, Printing and sundries £13,994.97

• Core Training £6,805.00

• Venue and refreshments

£791.00

• Other(staffing incidental)

£1,443.19

• Payment Via Payroll (Practice Educators)

£5,074.36

Activities & bookings

• There were 120 face to face sessions covering 36 different learning and development activities provided during this year some of which were solely for internal staff
and others were attended by PVI’s . 55% these courses were delivered by Brent Staff. Internal delivery was not only by the QDT but also by other SME within the
Council

• In 16/17 there were 1928 available places and a take up 66.34%. Internal attendance was 62% of places available and external attendance 38%. External
attendance includes PVI, agency staff, and CNWL staff

• 100% completion rate of ASYE and we had a 75% retention rate of NQSW’s going through the ASYE programme

Blended Learning

• There are 34 E-Learning courses on the Learning hub aimed at ASC. Of these 88% were completed and 12% are in progress
• Making research count has expanded the offer of training hosted and during 2016-17 we received bookings for 3 conferences and 19 seminar places and calculate

that, had we not been members of Making Research Count, these would have come to £4,440 - at £245/person/conference and £195/person/seminar
• There are 195 staff registered with Care Knowledge and in 16/17 there were 1451 logons and 2409 page views

PAULINE CAROLINE SHARON BHARTI DORIS

LINKS: LINKS: LINKS: LINKS: LINKS:
Step up students HDT Brent Customer Services Providers- Quality Assurance & All departments
BRM OPPD Assessment and Support OPPD Community Review Team TNA
NWL L&D Group Planning LD Team Direct Services: JBRC, New KEY WORK AREAS:
OT’s Transitions Millennium, Tudor Gardens 1. AMHP Panels
KEY WORK AREAS: Purchasing Placement Review Team 2. ASYE Panels
1. BRM And NWL Development Commissioning and Change Contracts and Relationships KEY WORK AREAS: 3. Course admin
N.A.I.L EDT 1. Providers QAF
Group CNWL 2. Providers TNA a. Oracle
2. E-Learning SGA KEY WORK AREAS: 3. SGA delivery b. Internal and external
3. Finance/ Budget Monitoring 1. QAF 4. Dementia awareness
4. Induction KEY WORK AREAS: 2. QAM Checklist sessions bookings
5. Core Offer- Calendar and 1. ASYE 3. QAF toolkit development delivery c. Training check evaluations
2. AMHP/ BIA/ Prac Eds 4. MCA & DoLS delivery 5. Forums- senior pracs and 1. PO’s
Commissioning 3. Core Skills refresh 5. Capacity vs Consent 2. Invoice queries
6. Step Up Students practitioners 3. ASC inbox
7. HCPC programme * sessions 4. No shows
8. L&D Surgeries 4. Teaching Partnerships * 6. Community Team
9. Evaluation 5. SGA L&D Subgroup
10.ASC Dept Guide 6. OT Degree Development Skills
11.E-learning 7. Prac Ed Forums 7. Adult social Care Survey
8. Student Groups 8. Providers QAF (support)
9. Commissioning 9. Commissioning
10. EBR / SW Degree

As restructures and new teams are consolidated we will review link working in line with this

Evaluation

Work collaboratively with key stakeholder(s) to identify the training need and
expected impact on performance (i.e. establish a baseline

Agree intervention outline and plan evaluation process with key
stakeholder(s)

Pre Course questionnaire for line managers and participants, if
required

Evaluation level 1 & 2 learning assessment and immediate feedback
from participants

Evaluation level 3 – feedback from participants and line managers on
transfer of learning and individual/team performance improvements

Evaluation level 4 - return on investment/expectation and business impact –
feedback from key and senior stakeholders