Rock, Paper, Scissors: A Strategy for Leaders

Rock, Paper, Scissors:
A Strategy for Leaders

Laurie Guest, CSP

Hiring - 4 min Training - 6 min

♦ Phone interview ♦ Orientation day
♦ Illegal interview questions ♦ Formal training plan and schedule
♦ Reception room demeanor ♦ Training manual
♦ Time management of interview ♦ Be specific in teaching
♦ Employment testing
♦ Second interview, make expectations clear – Task – how
♦ Status report to applicant – Theory – why
– Policy – when
– Danger zone

The Art of Cross-Training -10 min Art of Cross-Training (continued)

♦ Advantages ♦ Pitfalls of cross-training

¾Easier for all staff to see the big picture. ¾Tough to find time to train.
¾May find talents people have the were going ¾Uneven pull of the load (sandbagging)
¾Task pickers.
untapped. ¾Animosity.
¾Career growth by knowing more. ¾Job description confusion.
¾Decreased departmentalization. ¾Downsizing could cause tension.
¾Much easier to shift work force to fill the need.
¾Possibly less staff needed.

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Discipline or Firing - 15 min Reward Systems - 7

♦ Can the marriage be saved? ♦ Goals – important that number is trackable
♦ Job counseling ♦ Reward – consider customization of gift
♦ Probation ♦ Remember appreciation
♦ Know your state laws before termination ♦ Be thrilled to honor reward not resentful
♦ Exit interview ♦ Short term better than long in most cases
♦ Documentation ♦ Written policy for staff leaving before end
♦ Communication with staff
♦ Smooth transition for replacement of goal period

Improving Internal Communication Scripting for Tough Questions -
15 min 20 min

♦ Memos (post and initial) ♦ Right words at the right time for desired
♦ Policy compliance results.
♦ Notebook system
♦ Meetings (agenda, focused, two-way talk, valued) ♦ Appointments
♦ Examinations
– Daily ♦ Special Tests
– Weekly ♦ Fees
– Monthly ♦ Risks and Complications
– Yearly ♦ “The Answer Book”

Policy and Procedures - 3 min Job Descriptions & Evaluations -
3 min
♦ Purpose
♦ Job Result Descriptions
¾ Provides official policies regarding benefits and
conduct ¾KRA’s

♦ Statement of Purpose ♦ Evaluations

¾ States the reason the policy exists ¾Self review
¾Manager review
♦ Scope ¾Goals achieved
¾Goals set for coming year
¾ Indicates who the policy applies to on staff. ¾Incentives

♦ Responsibility 2

¾ Denotes enforcement

♦ Practice

¾ List rules involved

♦ Review and Revise

Problem Coworkers - 5 min SUMMARY SLIDES - 5 min
7 Boomerang Tips for Staff
♦ Communicate
♦ See it from the other pair of shoes ♦ Pull your own load daily.
♦ Agree to disagree ♦ When someone is having an off day, pull their
♦ Draw the lines
♦ Live by the triple greenlight load too!
♦ Worry about yourself and your tasks.
♦ Remember: Changing seats alters the view
♦ Every decision you make and every action you

take needs to be in the best interest of the patient
and practice.
♦ Try to live by the triple greenlight

Leadership 7 Boomerang Tips for Managers

♦ Build a strong foundation. ♦ Be fair
♦ Establish boundaries. ♦ Empower others
♦ Create a communicative environment. ♦ Surround yourself with good people
♦ Don’t be a “second guesser.” ♦ Check your head circumference often
♦ Help people be successful. ♦ Read the need
♦ Set the example. ♦ Work the hours and share the bad load too
♦ Show genuine appreciation

7 Boomerang Tips for Doctors The Silent Signals

♦ Your attitude sets the tone. ♦ Body Language - The Universal
♦ Write it, not speak it Tongue
♦ Make changes quickly where needed and
– Do you silent signals?
never more often then necessary.
♦ Clean out deadwood. ♦ Right words, right time
♦ Rebuild with career-minded people.
♦ Empower staff – NO
♦ SHOW APPRECIATION REGULARLY!
¾Actually

– Huh? What?

¾Tell me more

– You have to…

¾Counting on you

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