AW20 R2 - Product Training Guide - UKIE

Fill your life
with fragrance®

Product AUTUMN / WINTER

Training Guide UK/IE-EN

We design products to love.

Our goal is to fill your life
with fragrance by creating:

• I nnovative sensory experiences
you can customise as you please.

• Stunning, never-before-seen designs.
• C aptivating fragrances that connect

your head and your heart.

The Mission

To bring value to the world by providing an industry-leading, family-friendly
business opportunity selling creative, artistic, high-quality products that
Warm the Heart, Enliven the Senses and Inspire the Soul.

This is what we’re about:

Simplicity

• We avoid the unnecessary.
• We do things the right way, through teamwork.

• We communicate expectations clearly.

Authenticity

• We do the right thing, even when no one is looking.
• We consistently strive to be the best version of ourselves.

• We cultivate an environment of trust by being open,
honest and respectful.

Generosity

• We give more than we take.
• We are cheerful givers of our time, talents and resources.

• We think beyond ourselves.

Charitable Cause

Imagine a world where your
wildest, most fantastical wish
can come true.
Make-A-Wish® brings that special
kind of magic to life every day — for
children who need it most. Because
we believe happy, healthy families
build vibrant communities.
From 1 August 2020 to 31 January,
2021, £7.50/€8.50 from the sale of
each Dare to Dream Mini Warmer
will be donated to Make-A-Wish.

Licensed What’s inside:
products
03 Warmers and Wax
Scentsy offers officially 05 Diffusers and Oils
licensed products — 09 Fan Diffusers and Scentsy Pods
including The Disney 11 Scentsy Unplugged
Collection! While these 13 Kids
products present exciting 15 Laundry
opportunities to reach out 16 Clean
to fans, many of these 17 Body
special products have 19 Pets
guidelines regarding how 21 Whiff Box
they may be promoted 22 Scentsy Club
and shared. For more
information, head to 2
Scentsy Success on
your Workstation.

Home Warmers Warmers

Did you know? Features and benefits:
We work with artisans from around the world
to bring you authentic and innovative warmer • S afely warms Scentsy Bar wax
designs to match any home-décor style. with a low-watt light bulb or
heating element.
Types of warmers:
• Flame-, smoke- and soot-free.
Warmer • D ozens of innovative and

Our traditional warmers melt inspired designs to suit every
wax with the heat of a low-watt decorative taste.
light bulb, enlivening a room • L ifetime replacement warranty
with a candle-like ambiance in against manufacturers’ defects.
addition to fragrance.
Sales tips:
Element warmer
• E ncourage customers to order a
Element warmers feature replacement light bulb for every
a heating element to safely warmer they purchase. We offer
warm wax without a light light bulbs for every warmer style.
bulb. Great for bedrooms or
other spaces where you want • Our Mini Warmers come with either
fragrance without the glow. a wall plug or tabletop base to fit
your customers needs.
Mini warmer
Warmer finishes
Plug them into the wall, or
use our Mini Warmer Tabletop Different warmer styles are available in a
Base designed for use on any variety of finishes. Use this helpful guide
flat surface. to explain the unique craftsmanship that
goes into our warmers.
3 Product Training Guide
Glow G
For soft light.

Hand painted H
For brushstrokes.

Hand painted +
reactive glaze H®
For something different.

Reactive glaze R
For a handcrafted look.

Scent Wax

How it works: Wax All our Scentsy
Bars are made in
1 Idaho, USA.

Plug it in. Features and benefits:

2 • A vailable in more than 80 fragrances.

Break off as • Fragrance intensity can be increased by adding
many cubes more wax cubes.
of wax as you
like and drop • D esigned by award-winning perfumers and
them in the fragrance designers using the highest quality
warmer dish. ingredients for a long-lasting experience.

3 • A great value when compared to jarred candles
of similar quality.
Turn it on
and enjoy! • S afe to use — no wick, flame, smoke or soot.

Sales tips:

• C reate a video showing how easy it is to use a Cotton
Cleanup pad to remove wax from a warmer, and
post it on Facebook or YouTube.

• Put a warmer, a bar, Fragrance Testers, a catalogue
and order forms in a basket and give it to your
friends and neighbours to share with others. After
a week or so, collect the orders!

• Encourage customers to add their favourite Scentsy
Bar to their Scentsy Club subscription so they never
run out of their must-have fragrance even if it’s
discontinued.

• In addition to environmental factors, a fragrance’s
strength and longevity depend on its makeup. Some
fragrance families, like citrus, simply don’t last as
long as others, like bakery.

• Make your own Scentsy Bar fragrance samples
using the Wax Molds or the Classic Curve Felt Shape
available from the Scentsy Success Consultant Store.
Fragrance Testers and Scented Stickers are also
available in Scentsy Success to
share with your customers.

Warmer stands

Features and benefits:

• C ord-Concealing Warmer Stands showcase
warmers while keeping any unused portion
of the cord hidden.

• T raditional Warmer Stands protect surfaces
in style.

4

Deluxe
Diffuser

Sales tips:

• Recommend this simple
and subdued diffuser option
for your oil enthusiasts.

• Share stylised images of
the diffuser highlighting
its colour display options.

8 light modes Built for busy lives
(including rainbow!) Sturdy construction
and long-lasting
fragrance minimise
the fuss.

Set it and forget it
Large, 450-ml reservoir
provides over a day of
continuous fragrance
when set on Low mode.

Simple to use Plays well with others
Sliding controls make Versatile design works
it easy to adjust and with any décor.
gauge the settings.

Limited lifetime warranty. (For diffuser warranty details,
visit scentsy.com/shipping-warranty-return-information.)

5 Product Training Guide

Premium Home Diffusers
Diffuser
1

Lift the shade.

Features and benefits: 2

• 120 ml water reservoir for up to 8 hours of Add water and
continuous use. your favourite
Scentsy Oil to
• S hades are sold separately so you can swap
them out for a new look. the diffuser
reservoir.
• 16 LED lighting effects can display one colour,
rotate through multiple colours or display a 3
soft white glow and even a candle-flicker effect.
Choose your light
• P rovides a multisensory experience with style, and mist options.
light and fragrance.
4
Sales tips:
Enjoy your
• Create a video showing how you relax perfect,
with your favourite diffuser and post it on
Facebook and YouTube. Don’t forget to show all-natural
the lighting features! f ragrance.

• Leave a diffuser and a bottle of Scentsy Oil at 6
your favourite salon, spa or massage therapy
studio with a few catalogues and a stack of
business cards (ask permission first!). Make
sure you label everything and bring them a
new Scentsy Oil every month!

• When demonstrating a diffuser at a party, dim
the lights to showcase the lighting features
and create a “wow” factor as guests arrive.

Mood Makers

We’ve grouped our Scentsy Oils to help your customers find
just the right fragrance to enhance their mood. 15 ml

Balancing Calming

Oils in this category feature centering Evoke a sense of quiet serenity with
notes like head-clearing eucalyptus, relaxing notes like lavender, soft
aromatic mint and spicy ginger to florals and delicate tea.
increase your Zen focus.

Comforting Uplifting

When the day calls for cocooning, For an instant zing, these oils feature
look toward enveloping notes of energising notes of inspirational
cosy vanilla, indulgent sugar and lemon, zippy lime, refreshing
creamy caramel. watermelon and crisp apple.

7 Product Training Guide

Scent Oils

Choose from:

Essential Features and benefits:
Oils
• O ur Scentsy Oils are designed solely
Harvested from the most for their beautiful fragrance!
aromatic botanicals to deliver a
clean, single-note fragrance. • Essential Oils offer uncompromising
quality. Recommended for: Essential oil
Natural enthusiasts who like things simple.
Oil Blends
• Natural Oil Blends are handcrafted
Naturally derived ingredients from globally sourced ingredients.
and essential oils blended into Recommended for: Fragrance lovers
premium, artisanal fragrance and those who enjoy branching out.
exclusive to Scentsy.
Sales tips:

• R ecommend purchasing at least two or
three oils at once to help create a custom
fragrance experience.

• R ecommend purchasing oils from each
of the categories (balancing, calming,
comforting and uplifting) to suit their
mood.

• Check out the Scentsy Success
Consultant Store for business tools
to help you create oil samples.

• Recommend that your customers store
their Scentsy Oils upright in a cool,
dry place.

Oil basics

Essential Oils Natural Oil Blends*
single essential oil Scentsy-exclusive blends

Eucalyptus Eucalyptus Naturally derived
f ragrance
Essential Oil Essential Oil

*Some natural oil blends may contain only naturally derived fragrances and no essential oils. 8

Mini Fan Diffuser

Features and benefits:

• P erfect for the office, your car or
anywhere there’s a USB port handy.

• H ome- and travel-friendly, and easy
to use.

• I mmediate fragrance that fits nearly
any space.

Sales tips:

• Recommend to customers looking
for a compact fragrance delivery
method.

• Perfect for travelers, students and
anyone on the go.

• Think about someone who would
like a fragrance getaway or who
enjoys filling their space with
fragrance — such as those who
work in a cubicle, or at a hair or
nail salon station.

Pods go inside! Wall Fan
Diffuser

Features and benefits:

• Plugs into any outlet and features a
cute, sturdy shell (our new version
even has light!), that’s perfect for
high-traffic areas like mudrooms,
entryways, bathrooms and more.

• H olds up to two Scentsy Pods.

Our new
version
has light!

9 Product Training Guide

Scent Fan Diffusers & Scentsy Pods

Scentsy Go

Features and benefits:

• The built-in rechargeable
battery provides hours of
travel-friendly fragrance,
and charges easily with the
included USB cord.

• L imited lifetime warranty.

Height Scentsy Go Scentsy Go Solid
Best for instant fragrance 14 cm tall 14 cm tall
Fan modes Small to medium spaces Small to medium spaces
Lighting options Standard mode and Eco mode Standard mode
Battery life 7-colour LED light display None
Fragrance capacity Lasts up to 18 hours* Lasts up to 10 hours†
Decorative band Holds up to two Scentsy Pods Holds up to two Scentsy Pods
colour options Silver or rose gold White

*Approximate battery life, tested in Eco mode with the light effects turned on.
†Approximate battery life, tested in Standard mode.

Scentsy Pods

Features and benefits:

• E njoy instant scent with
no-spill fragrance beads.

• L ast up to 120 hours
(approximately one to
two weeks).

10

Unplugged

Fragrance Flower

Features and benefits:

• Flower is handcrafted, so no two are exactly alike!
• F lower absorbs and holds fragrance oil for gorgeous scent that lasts

up to 60 days.
• S imple, elegant design complements any décor — no outlet required.
• Perfect for nightstands, desks, vanities and other small spaces.

11 Product Training Guide

Scent Unplugged

Scent Pak

Scentsy Features and benefits:
Car Bar Clip
• S cent Paks enhance a Scentsy Buddy or
Scentsy Scentsy Friend, or freshen up drawers,
Car Bar closets and more.

• S centsy Car Bar Clips attach to your car
vent for air-distributed fragrance. Sold in
packs of two.

• S centsy Car Bars include a ribbon for hanging
that’s embellished with the fragrance name.
Hangs freely in your vehicle.

• Scent Circles hang freely in cars, closets,
pantries and more to add a burst of Scentsy
fragrance just about anywhere. Some even
sport a fun saying!

Sales tips:

• Keep a few of these easy-to-carry — and
share! — products with you wherever you go.
You never know who might need a touch of
Scentsy fragrance.

• Recommend Unplugged products
during checkout for an inexpensive
upsell opportunity.

• Unplugged products are great for fundraisers.
• I f your customer loves a Scentsy Bar fragrance

that’s also available in an Unplugged product,
recommend another product like a Car Bar so
they can enjoy it anywhere.
• E ncourage customers to put unplugged
products in their Scentsy Club subscription
so they don’t forget to reorder them.

Scent
Circle

12

Kids

Scent Pak
included!

Scentsy Friends Scentsy Buddies

Features and benefits: Features and benefits:

• S centsy Buddy and Scentsy Friend • Limited-edition Scentsy Buddies
products are the only plush toys you are available only while supplies last,
can customise with your child’s and new Buddies are introduced
favourite Scentsy fragrance. all the time.

• S cent Paks are filled with nontoxic • L enny the Lamb is available year-round
fragrance beads so they’re safe for kids. so there’s always a popular Buddy
available in case one you love sells out.
• B uddies and Friends wipe clean with
a damp cloth. (Machine wash not • 41 cm tall.
recommended; may damage material
and cause stuffing to clump.) Sales tips:

• Scentsy Friends are the same size as our • E ncourage customers to start a Scentsy
Scentsy Buddies, so they can share Buddy Buddy collection for their kids.
Clothes. Plus, each comes with an adorable
mini Buddy (not sold separately) in their • Buddy Clothes are a great upsell
pocket and your choice of Scent Pak. opportunity! And since new ensembles
are introduced throughout the year
• 41 cm tall. and only available while supplies last,
they’re a perfect reason to follow up
Sales tips: with customers who have previously
purchased a Scentsy Buddy or
• C heck out Scentsy Success on your Scentsy Friend.
Workstation for shareable images to
post on social media with each new
Buddy or Friend launch.

13 Product Training Guide

Kids

Scentsy Buddy Clips

Features and benefits:

• Each Buddy Clip comes pre-scented
in a kid-friendly fragrance.

• C lip-on and collectible accessory for
backpacks and more.

• Each Buddy Clip is polyester with a
polypropylene clip.

• W ipes clean with a damp cloth.
(Frequent cleaning may weaken
fragrance strength or damage material.
Machine wash not recommended.)

• 14 to 18 cm tall.

Sales tips:

• H ost a magical, kid-friendly Scentsy party to
highlight products with similar themes such
as unicorns, fairy tales or jungle animals.

Scentsy Sidekicks

Features and benefits:

• Sidekicks offer sensory fun little ones crave,
like crinkly legs, kid-friendly fragrance and
colourful teething rings. Plus, their hands
attach to car seats and more, so you can
keep them hanging around for easy access.

• BPA- and phthalate-free.

• W ipes clean with a damp cloth. (Frequent
cleaning may weaken fragrance strength
or damage material. Machine wash not
recommended.)

• 33 cm tall.

Scentsy
Blankie Buddies

Features and benefits:

• S uper-soft plush exterior, smooth,
silky lining and baby-friendly
f ragrance.

• Wipes clean with a damp cloth.
(Frequent cleaning may weaken
fragrance strength or damage
material. Machine wash not
recommended.)

• 41 cm tall.

Sales tips:

• Recommend Scentsy Kids products
to your customers for birthdays, baby
showers and holidays.

14

Laundry

A fresh perspective
on wash day

before after Washer Whiffs

All Scentsy Laundry Fragrance for laundry
products are made in
Features and benefits:
Idaho, USA.
• Scented crystals give clothes, towels
Laundry Liquid and blankets a fragrance boost.

Liquid laundry detergent • Adds long-lasting fragrance —
perfect for storing seasonal clothes
Features and benefits: and keeping them fresh!

• Cleaning power comparable to • M ay help reduce odours in
leading laundry brands. front-loading washing machines.

• A powerful blend of six enzymes • Won’t stain clothes.
targets and destroys hard-to-remove
stains. • 4 54 g.

• S centsy’s signature long-lasting Sales tips:
fragrances enliven your clothes,
linens and towels. • H elp your customers experience
Scentsy Laundry by washing and
• H ighly efficient and ultra-concentrated drying washcloths or hand towels
formula works well in hot or cold water. in all four products. Store freshly
laundered washcloths in zip-top
• F ree of dyes and colouring agents; plastic bags to preserve
will not stain laundry. the fragrance.

• Approximately 50 medium loads. Scentsy Fresh
591 ml.
Odour Eliminating
Sales tips: Fabric Spray

• Conduct a DIY stain test using Laundry Features and benefits:
Liquid and a plain white T-shirt. Share
“before” and “after” pictures with • Powerful molecules eliminate
your customers. odours in hard-to-wash fabrics.

• E ncourage customers to put Laundry • F reshens carpets, upholstery,
products in their Scentsy Club curtains and more.
subscription so they don’t forget
to reorder them. • 473 ml.

Scent Soft

Liquid fabric softener

Features and benefits:

• S oftens fabrics and helps
prevent static.

• Leaves no yellow residue.

• Disperses easily in the
rinse cycle.

• A pproximately 25
medium loads.

• 946 ml.

15 Product Training Guide

Clean

Meet your new W hy Scentsy From the kitchen to the tub, Scentsy
under-the-sink Clean delivers spectacular results
essentials without the phosphates, dyes,
ammonia, chlorine or bleach, leaving
All Scentsy Clean products are made in Idaho, USA. nothing but fresh fragrance behind!

Sales tips: Counter Clean

• Take “before” and “after” photos when Multipurpose surface cleaner
you use Scentsy Clean products and
share them online. Also encourage your Features and benefits:
customers who have purchased from
you to share their results and tag you! • F orms a dirt-repelling barrier that
makes cleaning easier over time.
• L abel your own full-size Clean products
as “testers” and use them at parties for a • G reat for those every day spills and
fun and fragrant demo! messes and recommended for use
on sealed surfaces.
• E ncourage customers to put Clean
products in their Scentsy Club • 473 ml.
subscription so they don’t forget
to reorder them. Sales tips:

Bathroom Cleaner • R each out to customers who have
purchased other items in fragrances
Bathroom cleaning spray available in the Scentsy Clean line.
Features and benefits: Ask if they’d be interested in trying
a Clean product in one of their
• Powerful, biodegradable plant-based favourite Scentsy scents!
cleaning agents safely remove soap
scum, grime, mildew and other deposits. Washing-Up Liquid

• U se on sealed bathroom surfaces Hand dishwashing liquid
including fiberglass, tempered glass,
tile, bathroom fixtures and porcelain. Features and benefits:

• 473 ml. • Easily removes food particles and
grime from dishes.
Sales tips:
• Great foaming action.
• F or best results, spray Bathroom
Cleaner and leave on surface for 5-10 • Concentrated formula means a little
seconds, then wipe away with a lint-free goes a long way.
microfiber cloth or sponge.
• Gentle on skin.

• 473 ml.

Sales tips:

• O ur high-performance products are
the only cleaning products on the
market infused with the Scentsy
fragrances your customers love.

• Beloved Scentsy fragrances make
cleaning enjoyable and leave
behind long-lasting fragrance.

• Offer a borrow bag of cleaning
products so your customers can try
them out in their own homes for a
week. Ask them to share a review
with you to use on social media.

16

Your everyday
indulgence

Products with these icons
contain sunflower oil
and aloe.

Fragrance Mist

Features and benefits:

• L ong-lasting and skin-nourishing.

• 125 ml.

Sales tips:

• If your customer frequently buys a
fragrance that’s also available in the
Body collection, encourage them to
try a Body product (or two!) when
they place their next order.

17 Product Training Guide

Body

Scentsy Soak All products on thisWsy
page are made in
Features and benefits: Idaho, USA.

• I nfuses your bath with authentic Body Wash
Scentsy fragrance and moisturising
ingredients, while Epsom and pink Features and benefits:
Himalayan salts soothe tired, achy
muscles and help you relax. • Cleanses and moisturises skin.
• Creates a rich lather.
• .91 kg. • 228 ml.

Sales tips: Sales tips:

• S hare with those involved in sports • L abel your full-size Body products
or fitness activities. Offer a spa as “testers” and let guests sample
party and use in pedicure tubs. them at parties.

Hand Cream hy Scent

Features and benefits: Our Body products
feature high-quality,
• N on-greasy formula protects skin-loving ingredients and
against and alleviates chapping, are formulated without
cracking and roughness on hands. parabens, phthalates

• Paraben- and gluten-free. or gluten.
• 80 ml.
Hand Soap
Sales tips:
Features and benefits:
• E ncourage customers to put Body
products in their Scentsy Club • Cleansing lather.
subscription so they don’t forget • I mparts Scentsy fragrance as
to reorder them.
you wash.
• 228 ml.

Sales tips:

• Recommend products that pair
well together, like Hand Soap
and Hand Cream.

18

Scentsy Pets

Best Bud Suds Pet Shampoo
Features and benefits:

• Sulfate-f ree.

• M oisturises and hydrates with aloe,
sunflower oil and colloidal oatmeal.

• 473 ml.

All Pets products are
made in Idaho, USA.

19 Product Training Guide

Pets

hy ScentWsy

Our Pets products are 100% Freshen Up Pup Dog Deodorizing Spray
vegan, made with gentle Features and benefits:
fragrances and formulated
specifically for a pet’s • Neutralises odours in between baths.
sensitive skin. • C onditions and moisturises with aloe, colloidal oatmeal

Features and and sunflower oil.
benefits: • 237 ml.

• Formulated with aloe, No Knot Spot Dog Detangling Spray
sunflower oil and Features and benefits:
colloidal oatmeal to
soothe skin, while • Tangle-removing, mat-busting spray.
keeping coats soft! • C onditions coat and skin with aloe, sunflower oil

• Available in five and colloidal oatmeal.
fragrances, exclusive • 237 ml.
to Pets.
20
Sales tips:

• Check out Scentsy
Success for business
tools and other ways
to promote Scentsy
Pets to your
customers.

• S hare photos and go
live with your furry
friends and their
new products.

• C onnect with your
party animal friends
and schedule a Pet
“Paw”ty.

• Encourage customers
to put Pet products
in their Scentsy
Club subscription so
they don’t forget to
reorder them.

WHIFF BOX

Every month, Scentsy curates a fresh assortment of new, trending and
seasonal items — a Whiff Box — for customers to discover. Introduce
Whiff Box to your customers to help broaden their interest in a variety
of products and increase sales.

Patty, Instagram

Valerie, Instagram

Share your unboxing
moment with

#ScentsyWhiffBox

Features and benefits:

• A surprise assortment of sample- and full-size products.
• An array of treats that may include wax, personal care items, cleaning

products, Laundry and Unplugged items.
• W himsical packaging and a note from Scentsy that make our box

ready for gifting.

Sales tips:

• Share with anyone who loves to try new fragrances and products
each month, especially your consistent Scent of the Month customers,
to introduce them to a broader variety of Scentsy products.

• F ollow up with Whiff Box customers the following month to see
what they liked and which products they’d like to reorder.

• Encourage Whiff Box customers to take advantage of the convenience
of Scentsy Club, and encourage customers already in Scentsy Club to
add a Whiff Box to their subscription.

• W hiff Box and Scentsy Club postcards are available through the
ProShop powered by Vistaprint.

21 Product Training Guide

Whiff Box Scentsy Club

Fragrance on your schedule

Scentsy Club is a monthly subscription service that lets your
customers schedule regular shipments of Scentsy consumables
(aka the stuff that runs out), so their favourites are always on hand.

1 How it works: 3

Sign up and 2 Enjoy your
pick your favourites!
products. Choose how
often you
want it.

Always Get My Bar

If we discontinue a Scentsy Wax Bar that’s in your

subscription, we’ll keep making it just for you

(as long as you keep it in your order)!  

Kimmy, Instagram Alicia, Instagram Courtney, Instagram

Already set up? Share your #ScentsyClub faves!

Learn more at scentsy.com/ScentsyClub.

22

Sales tips: BARCODE FPO

• E ncourage your friends and customers to
make a wish list of everything they want. Show
them how much free product they could earn
if they host a party.

• F ollow up a week after delivering an order
to answer any questions and make sure
your customer enjoys their new goodies.
One or two months later, ask if they’re ready
to reorder.

• P ost examples of how you use Scentsy
products on social media a couple times
a week.

• Attach your business card to samples and
hand them out at your child’s next sporting
event or activity.

• Add a Scented Sticker to the printed marketing
materials you hand out to customers. Perfect
for postcards or catalog pages to recommend
new and favorite fragrances!

• Familiarise yourself with Bundle & Save options
to confidently upsell.

• Download party invitations and thank you tags
from the Scentsy Success Consultant Store to
add a pretty touch to your parties and orders.

• K eep track of the fragrances your customers
like so you can make other recommendations
and encourage them to subscribe to Scentsy
Club if their favorites are discontinuing.

• Collect and input customer contact info so
sales reports populate better results. Use
those for recommendations, follow-up and
promoting Scentsy Club subscriptions.

scentsy.com | 0800-917-6204 (UK)
1800-947-165 (Ireland)
The SCENTSY® word mark, the Scentsy® logos and the distinctive
product configuration trade dress of Scentsy®-brand warmers are
all registered and common law trademarks of and/or are protected
by design patents belonging to Scentsy, Inc., both in the United
States and internationally. © 2006-2020.