L&D

LEARNING and





DEVELOPMENT









NEWSLETTER








st
st
1 January – 31 March , 2019

Departmental Trainers



-Helping You To Improve Your Knowledge & Skills-


Departmental Trainers' new structure, mission & vision, as a team we

want to have a strong committee to be able to improve your knowledge

and skills. Please find our new logo, slogan ,Structure mission & vision.















Mission: Vision:

To promote and support Creating a better workplace
employee development by environment and building a
providing true culture of stronger Departmental

learning & delivering the True Trainers’ community.
Hospitality to our colleagues

& valued guests.

Departmental Trainers



-Helping You To Improve Your Knowledge & Skills-



















































On Wednesday, 09th January

2019, Departmental Trainers’ ,
went for a tour around Muscat

to discover the beauty of Oman.

The trip was amazing and we had the opportunity to discover several

beautiful and historical places of Oman and it's culture. We visited Al
Alam Palace , Muscat Gate Museum & Muttrah Fort. There are a

fantastic stories behind all of this historic milestone in Oman.

However, I trust that DT's colleagues have gained a great local
knowledge & better understanding of it.

CERTIFICATION











IHG



Academy




Leading



Others




Programme






Around 8 Colleagues have
successfully completed

the Confederation of

Tourism & Hospitality CTH
certification .

Well done !

What is IHG Academy?
IHG Academy provides local people with

skills development and employment

opportunities in one of the world’s largest
hotel companies. Within a common

framework each IHG Academy is tailored to

meet the needs of local communities and
hotels.



Our trainees from Army of Oman

completed successfully their on job training
in Kitchen department.

Have You Set





Your ?





Facilitated by Asst. L&D Manager , Safa Al Balushi






























Goals setting is a process through which you define targets that create
value for yourself, your team, or your organization. When you set goals,

you commit to accomplishing certain outcomes and you make a plan

for doing so . We conducted a fantastic training for our colleagues in

order to ensure that they are ready to set their own goals for 2019

TRAINING




Facilitated by IQ Auditors

Yasin , Faisal & Safa













































IQ implementation will provide you with the knowledge and skills to

enable you to confidently and consistently answer the most frequently
asked questions in the hotel. The ability to be able to do this will impact

Guest satisfaction as a result of your interactions, and the aim is that

each and every member of our staff who has contact with our Guests is

confident and competent to provide the full content of the answer and
to deliver it in the optimum manner every time.

New menu training Tomato Restaurant


by Chef Luigi Ferraro







Indulge in our impeccably-exquisite creation at Tomato Italian

Restaurant with the Newly crafted menu. Our colleagues at

Tomato Restaurant had a fabulous training for the new menu by

chef Luigi Ferraro.

Facilitated by Pierce Marshell




























































From American red cross lifeguard certification course our lifeguard

gain the skills and confidence necessary for providing care and

instruction when our guest and members needed most.

Facilitated by our Risk Manager , Mr Younis Al Wahibi





































Food safety law requires businesses to provide food handlers with

food hygiene training which teaches them how to apply proper
handling, storage and cleaning techniques. These good practices

prevent customers from suffering food poisoning and allergic

reactions, help minimize food waste, and boost workplace efficiency.

TRUE HOSPITALITY






Facilitated by AnneCat & Safa Al Balushi































What True Hospitality looks like



Feeling welcome and cared for.

Recognized and respected Whoever
and wherever you are in the world.

Thank you so much for your

commitment towards attending

True Hospitality refresher training, and
we managed to achieve 87%.

Brand Orientation for Newcomers



Facilitated by
Younis , AbdulAziz, Andrea,Khalid , Laila & Safa
























































Brand Orientation Training for new joiners , around 12 colleagues
th
th
have attended the Brand & Hotel Orientation from 26 to 28
March 2019. Colleagues gain a lot of knowledge and useful

information that will help them during their career at
InterContinental Muscat.




Room to have a great start!

My name is Peter , I am working in Room Service, learning new things is

my passion. I want to gain as much as I can of knowledge from different

departments. I set my training map for two years in order to do my on
job training in all departments. Currently, I completed my cross training

in Purchasing department and moving to the my next step to Trader

Vic’s Restaurant .



Do What You

Cross Exposure








Training











Thank you so much for

InterContinental Muscat for
giving me this great opportunity

to do my cross exposure in IT

department and I would like to
extend my thanks to IT team for

their support and help during

training tuner .

















My name is Yousuf and I did
my cross exposure in

Finance department. It was

a great time I spent with IC
Muscat team . May special

thanks goes to Finance team

for their welcome and

cooperation during the
training.

Familiarization Visit by





German University








On Thursday 07th March

2019 , Around 22 students

from German University

visited Intercontinental

Muscat in order to have a

first-hand experience of

the hospitality sector work

environment and to

familiarize the different

departments and functions


of the hotel through rotating them in different departments to have a full

understanding of the hotel operations. The student had a fantastic first-hand

experience from various departments such as: Housekeeping, Front Office, Food

& Beverage Service, Kitchen, Sales & Marketing.

Happy Work





Anniversary!









APRIL 2019













































Success never comes in a day. It comes with strong

determination and with great hard work and you are an

example of that. So thank you for being part of our company’s

success over the years. We greatly appreciate and value your
hard work and success.



Wish you a Happy Work Anniversary!

LEARNING and





DEVELOPMENT









NEWSLETTER








st
st
1 January – 31 March , 2019

Thank you so much for taking time to read our



newsletter, hope you have enjoyed it and see you


in the next quarter.





Prepared by:

Safa Al Balushi

Asst. Learning & Development Manager