Semi-annual Report - L& D Department

Learning and Development Department





SEMI-ANNUAL







REPORT



























Prepared by:


Safa Al Balushi 2019

Asst. Learning & Development Manager

OFF JOB



TRAINING OVERVIEW







Off Job Omani Colleagues


Training in VS. Expats Colleagues



Guest Experience Brand Orientation Loyalty Recognition
Champions


9

Total number of attendees in True 13

292 Hospitality Service Skills off job training
3
0


Total number of attendees in Hotel 1
22 Orientation – 3 days workshop for


New Joiners 122
170
6


Total number of attendees in 360 Quality 360 True Hospitality
7 Quality Roll out Workshop, which


was held in Crown Plaza OCEC


Omani Colleagues
Expats Colleagues
Total number of attendees in Loyalty
3 Recognition champions Workshop . Total Citation


Which was held in Crown Plaza OCEC
Omani: 136 Expats : 185

OFF JOB



TRAINING OVERVIEW







Off Job Training in Omani Colleagues


VS. Expats Colleagues
Leadership &



Development

30 20

35 25

45 Total number of attendees in Goals


Setting off job training IHG Merlin Training Goals Setting




Total number of attendees in 1 11
36 Personal Development Plan


25
4
Personal
Train the Trainer Development Plan

Total number of attendees How to
65 use IHG Merlin Portal.
2




Total number of attendees in Train the 5
Trainer – International Award in
5 delivering Training , Highfield, UK , which L&D Workshop – IHG Oman
was held in National Hospitality Institute


Omani Colleagues
Expats Colleagues

7 Total number of attendees in IHG Total Citation

Oman – Learning & Development
Workshop Omani: 77 Expats : 81

OFF JOB



TRAINING OVERVIEW





Off Job Training in Omani Colleagues


Risk Management & VS. Expats Colleagues


Safety



Basic Food Hygiene for
HACCP Food Safety
Food Handlers
Level 2
Total number of attendees in Basic Food

20 Hygiene for Food Handlers 2 days 11

workshop and delivered by NHI
20 0
20


31 Total number of attendees in 7

HACCP Food Safety Level 2




24 0
5
Incident Training Life Guard Certification
5 Total number of attendees Life 0%

Guard Certification and delivered by






100%
31 Total number of attendees in Incident

Report Training Security Awareness



Omani Colleagues
Expats Colleagues

Total number of attendees in OSAC
1 seminar training which was held in Abu Total Citation

Dhabi (Hilton Capital Grand Abu Dhabi)
th
from 12th – 14 March 2019. Omani: 19 Expats : 69

OFF JOB



TRAINING OVERVIEW







Off Job Training in Between Hotel


Brand Service Departments &


Behavior Outlets.





True Hospitality Refresher Indicator




100 100 100 100 100
95
88 88
82 83 83 81 85 81
75 75 75

62.5

50






12.5
















292 Total number of colleagues have
attended the True Hospitality Training


Total number of colleagues haven't yet
86

attended the True Hospitality Training

OFF JOB



TRAINING OVERVIEW







Off Job Training in Between Hotel


Brand Service Departments &


Behavior Outlets.





Brand Orientaion Indicator
from 2018 to 2019
120


100


80


60


40

20


0













Total number of colleagues have
359 attended the Hotel & Brand

Orientation


Total number of colleagues haven't yet
19 attended the Hotel & Brand Orientation

OFF JOB



TRAINING OVERVIEW







Off Job Training in Omani Colleagues


Responsible VS. Expats Colleagues



Business

5



Total number of attendees in Digital 8
Media 3 days workshop delivered by

13 Public Relation team. Digital Media Courses




5
20 Total number of participants in IHG

Academy Programme from
different educational providers
14


IHG Academy
Total number of visitors were
55

welcomed at our hotel from Oman
Tourism College & German University 3







52


Total Citation Hotel Visit

Omani: 71 Expats : 16


Omani Colleagues
Expats Colleagues

ON –THE-JOB



TRAINING OVERVIEW







On the job training Omani Colleagues


in Cross training & VS. Expats Colleagues



Cross Exposure Cross Training


0





Total number of colleagues underwent for
the cross training . Peter James from
2 Room Service and Amal Zahir from
Banquet .

2




Cross Exposure

Total number of participants in cross
exposure training. From IC Muscat Mr.
8 Mohammed Al Wahabi did the CE in 1


InterContinental Dubai Festival City and
We have welcomed 6 colleagues from
Saudi Arabia for different departments
and 1 colleague from Holiday Inn A’seeb in

Front Office department.
7




Omani Colleagues
Expats Colleagues

Total Citation


Omani: 1 Expats : 9

ON –THE-JOB



TRAINING OVERVIEW







ONJ Training in Fire Between Hotel


Life Safety Departments






Total number of departments who have Total number of departments who have
6 completed the 10 minutes training from January 2 completed only Three months of 10 minutes


to June 2019. Reservations , Housekeeping, Front
training from January to March 2019., Tomato
Office , Majlis , Trader Vic’s & Kitchen & Tr.eat Café,
department.
Total number of departments who have Total number of departments who have
completed only five months of 10 minutes
3 training from January to May 2019. POMEC, 1 completed only Two months of 10 minutes


training from January to February 2019. Al
Security & Room Service Ghazal Pub .

Total number of departments who have
5 completed only Four months of 10 minutes 2 Total number of departments who haven’t


training from January to April 2019.
started the 10 minutes training for 2019.
Recreation, Accounts, Human Resources, IT & Sales & Marketing department .
Musandam & Banquet

10 minutes Fire Life Safety Training




60 60 60 60 60 60
50 50 50

40 40 40 40 40

30 30

20



0 0

IHG ACADEMY



OVERVIEW








32 14
5


Target Active Omani


Participants Participants
19
8
Welcomed 5
Active
Expats
Partners
14 Participants


Completed




18 German University .

Pending Ministry of Defense.

Ministry of Manpower.

Oman Tourism College .
218 Sultan Qaboos University.

All Participants National Hospitality Institute.

Since 2016 American British Academy Oman.

Omani Royal Army - Catering school.










Social Responsibilities

Learning and Development Department





SEMI-ANNUAL








REPORT
















Thank you so much for taking time to go through



our semi-annual report from January to June 2019,



hope you have enjoyed it and see you in the


Annual Report.

Learning and Development Department





SEMI-ANNUAL







REPORT



























Prepared by:


Safa Al Balushi 2019

Asst. Learning & Development Manager