Learning and Development Department
SEMI-ANNUAL
REPORT
Prepared by:
Safa Al Balushi 2019
Asst. Learning & Development Manager
OFF JOB
TRAINING OVERVIEW
Off Job Omani Colleagues
Training in VS. Expats Colleagues
Guest Experience Brand Orientation Loyalty Recognition
Champions
9
Total number of attendees in True 13
292 Hospitality Service Skills off job training
3
0
Total number of attendees in Hotel 1
22 Orientation – 3 days workshop for
New Joiners 122
170
6
Total number of attendees in 360 Quality 360 True Hospitality
7 Quality Roll out Workshop, which
was held in Crown Plaza OCEC
Omani Colleagues
Expats Colleagues
Total number of attendees in Loyalty
3 Recognition champions Workshop . Total Citation
Which was held in Crown Plaza OCEC
Omani: 136 Expats : 185
OFF JOB
TRAINING OVERVIEW
Off Job Training in Omani Colleagues
VS. Expats Colleagues
Leadership &
Development
30 20
35 25
45 Total number of attendees in Goals
Setting off job training IHG Merlin Training Goals Setting
Total number of attendees in 1 11
36 Personal Development Plan
25
4
Personal
Train the Trainer Development Plan
Total number of attendees How to
65 use IHG Merlin Portal.
2
Total number of attendees in Train the 5
Trainer – International Award in
5 delivering Training , Highfield, UK , which L&D Workshop – IHG Oman
was held in National Hospitality Institute
Omani Colleagues
Expats Colleagues
7 Total number of attendees in IHG Total Citation
Oman – Learning & Development
Workshop Omani: 77 Expats : 81
OFF JOB
TRAINING OVERVIEW
Off Job Training in Omani Colleagues
Risk Management & VS. Expats Colleagues
Safety
Basic Food Hygiene for
HACCP Food Safety
Food Handlers
Level 2
Total number of attendees in Basic Food
20 Hygiene for Food Handlers 2 days 11
workshop and delivered by NHI
20 0
20
31 Total number of attendees in 7
HACCP Food Safety Level 2
24 0
5
Incident Training Life Guard Certification
5 Total number of attendees Life 0%
Guard Certification and delivered by
100%
31 Total number of attendees in Incident
Report Training Security Awareness
Omani Colleagues
Expats Colleagues
Total number of attendees in OSAC
1 seminar training which was held in Abu Total Citation
Dhabi (Hilton Capital Grand Abu Dhabi)
th
from 12th – 14 March 2019. Omani: 19 Expats : 69
OFF JOB
TRAINING OVERVIEW
Off Job Training in Between Hotel
Brand Service Departments &
Behavior Outlets.
True Hospitality Refresher Indicator
100 100 100 100 100
95
88 88
82 83 83 81 85 81
75 75 75
62.5
50
12.5
292 Total number of colleagues have
attended the True Hospitality Training
Total number of colleagues haven't yet
86
attended the True Hospitality Training
OFF JOB
TRAINING OVERVIEW
Off Job Training in Between Hotel
Brand Service Departments &
Behavior Outlets.
Brand Orientaion Indicator
from 2018 to 2019
120
100
80
60
40
20
0
Total number of colleagues have
359 attended the Hotel & Brand
Orientation
Total number of colleagues haven't yet
19 attended the Hotel & Brand Orientation
OFF JOB
TRAINING OVERVIEW
Off Job Training in Omani Colleagues
Responsible VS. Expats Colleagues
Business
5
Total number of attendees in Digital 8
Media 3 days workshop delivered by
13 Public Relation team. Digital Media Courses
5
20 Total number of participants in IHG
Academy Programme from
different educational providers
14
IHG Academy
Total number of visitors were
55
welcomed at our hotel from Oman
Tourism College & German University 3
52
Total Citation Hotel Visit
Omani: 71 Expats : 16
Omani Colleagues
Expats Colleagues
ON –THE-JOB
TRAINING OVERVIEW
On the job training Omani Colleagues
in Cross training & VS. Expats Colleagues
Cross Exposure Cross Training
0
Total number of colleagues underwent for
the cross training . Peter James from
2 Room Service and Amal Zahir from
Banquet .
2
Cross Exposure
Total number of participants in cross
exposure training. From IC Muscat Mr.
8 Mohammed Al Wahabi did the CE in 1
InterContinental Dubai Festival City and
We have welcomed 6 colleagues from
Saudi Arabia for different departments
and 1 colleague from Holiday Inn A’seeb in
Front Office department.
7
Omani Colleagues
Expats Colleagues
Total Citation
Omani: 1 Expats : 9
ON –THE-JOB
TRAINING OVERVIEW
ONJ Training in Fire Between Hotel
Life Safety Departments
Total number of departments who have Total number of departments who have
6 completed the 10 minutes training from January 2 completed only Three months of 10 minutes
to June 2019. Reservations , Housekeeping, Front
training from January to March 2019., Tomato
Office , Majlis , Trader Vic’s & Kitchen & Tr.eat Café,
department.
Total number of departments who have Total number of departments who have
completed only five months of 10 minutes
3 training from January to May 2019. POMEC, 1 completed only Two months of 10 minutes
training from January to February 2019. Al
Security & Room Service Ghazal Pub .
Total number of departments who have
5 completed only Four months of 10 minutes 2 Total number of departments who haven’t
training from January to April 2019.
started the 10 minutes training for 2019.
Recreation, Accounts, Human Resources, IT & Sales & Marketing department .
Musandam & Banquet
10 minutes Fire Life Safety Training
60 60 60 60 60 60
50 50 50
40 40 40 40 40
30 30
20
0 0
IHG ACADEMY
OVERVIEW
32 14
5
Target Active Omani
Participants Participants
19
8
Welcomed 5
Active
Expats
Partners
14 Participants
Completed
18 German University .
Pending Ministry of Defense.
Ministry of Manpower.
Oman Tourism College .
218 Sultan Qaboos University.
All Participants National Hospitality Institute.
Since 2016 American British Academy Oman.
Omani Royal Army - Catering school.
Social Responsibilities
Learning and Development Department
SEMI-ANNUAL
REPORT
Thank you so much for taking time to go through
our semi-annual report from January to June 2019,
hope you have enjoyed it and see you in the
Annual Report.
Learning and Development Department
SEMI-ANNUAL
REPORT
Prepared by:
Safa Al Balushi 2019
Asst. Learning & Development Manager