Quarterly Review of Departmental Trainer

Quarterly Review of Departmental Trainer’s


Name: Department: Month:

I. Employee Induction
0 1 2 Comments/Actions Score

1.1 Departmental Orientation

1.2 Initial Job Training Plan


1.3 Hotel Orientation


1.4 True Hospitality Online Training

1.5 Brand Orientation Online Training


Total



II. On-Job Training 0 2 4 Comments/Actions Score

2.1 Monthly Training plan implementation


2.2 Delivery of Monthly Training Report


2.3 Deliver of On the job attendance sheet

2.4 FLS (10 minutes trainers and other mandatory trainings
attendance )

Total

III. Off-Job Training 0 1 2 Comments/Actions Score

3.1
Attendance to Off-Job Training Programs
3.2
Performance management (PDP & 5 Goals)

3.3 Leadership Competencies Familiarization /
Service Behaviours Familiarization
3.4
Trainees / Cross Training
Total




IV. Off-Job Training 0 1 2 Comments/Actions Score
4.1
Management involvement

4.2 Quality Projects / Extra Miles (Colleagues HearBeat, Guest
HeartBeat projects, Responsible business projects etc. )
4.3 FLS (10 minutes trainers and other mandatory trainings
attendance )
Total

V. Development Standards 0 2 4 Comments/Actions Score

5.1 Telephone Standards


5.2 Grooming Standards

5.3 Product Knowledge Assessment (e.g IQ)


5.4 Departmental Notice Board

5.5 Departmental Trainers’ Meeting Attendance


5.6 Knowledge of Hotel P&P (e.g. Transfer process, Human
rights policy, 50% F&B etc.)
Total



Percentage Scored:


Comments









Departmental Trainer Signature :_________________________________

Training Manager Signature :_________________________________