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We need to be where the users are and follow them. Assist them when they expect it. Fulfill their needs in the first place. Visit the website http://www.ideoagency.com/

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Published by Ideo Agency, 2018-01-12 09:10:00

The customer is always right

We need to be where the users are and follow them. Assist them when they expect it. Fulfill their needs in the first place. Visit the website http://www.ideoagency.com/

Keywords: customer, business, marketing

An analysis of current
activities

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Business analysis
"how does it work?"

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Test drive

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

What limits us?

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

How does it work?

I did not drive before, so how do I know how to use it?

I got a user manual 

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Let’s add a little charm

The best driver is…

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Interactive guide

training guide - "first start"
Directions on how to get home (weather, time of day,
distance)

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

I'm polite, I collect points

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Sometimes a light bulb burns

Or some part is used…

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Journey to the unknown

or a shorter trip

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

By providing care, the risk of "I did not know" is
reduced.

"System" takes care of providing information.
By means of www, a mobile app, SMS, email, a
car display, portals, etc.

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Is it possible? Yes, of course!

You can build a positive brand image among your
customers.
It requires a lot of work, some bigger budgets and
you have to think it through, but it can be done.

There is only one 'but'...

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

You need to want to think
about customer needs

in the same way that they think about it

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

"One more thing" but from a customer
perspective

• Am I not being followed too closely?

• Do they know more about me than I would want to?
• Do they know me better than I know myself?
• What about privacy and security?

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

Would you like to live more
comfortably?
Unfortunately, this involves sharing more
information about you.

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

thoughtful solutions

Łukasz Szymański

E-Marketing Consultant
tel: +48 17 860 21 86 ext. 173
gsm: +48 500 067 606
e-mail: [email protected]
www.ideoagency.com

Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012


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