TE2091-Skema Jawapan Sem 2 2-2020

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UNIT PEPERIKSAAN DAN PERSIJILAN
JABATAN TENAGA MANUSIA
PUTRAJAYA

PEPERIKSAAN AKHIR SESI 2/2020
SUBJEK UMUM

TECHNICAL ENGLISH 2

(TE 2091)
SEMESTER 2

MASA:
DUA JAM
(2 JAM)

JANGAN BUKA KERTAS SOALAN SEHINGGA DIBERITAHU
ARAHAN

ANSWER SCHEME

Kertas soalan ini mengandungi 30 halaman bercetak termasuk muka hadapan

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SECTION A: (OBJECTIVE - 40%)

INSTRUCTION: This section consists of 40 questions. Candidates are requested to
answer ALL the question from this section.

LE 1 : SPEAKING SKILLS

1. Which is NOT the deciding factor in Public Speaking?

A. venue of speech
B. career development
C. your business growth
D. relationships you have with your friends and family

2. Which of the following is a tip for Informative speaking?

A. Be specific
B. Talk vaguely of the topic
C. Choose the venue of speech
D. Use difficult language and jargon

3. Which of the following expression is suitable to keep a conversation going?

A. Have a safe journey
B. Please switch off the fans
C. How is the weather today?
D. I’m sorry but I have to leave now

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4.
“On Earth day, I plan to get up before down. A smog-accented sunrise is really
a sight to behold.”

How is the speaker’s reaction?

A. Keen to see sunrise
B. Planning to have a good time
C. Being sarcastic that the environment
D. Angry that he has to get up early to see the sunrise

5. Which of the following expression is suitable to end a conversation?

A. Please accept my confession!
B. Let’s have lunch together soon!
C. Shall I take you over to meet other staffs?
D. Please come in and make yourself at home

Many parents agree that children need to be taught values and the best way
to do that is by letting them to learn by example. Parents have to be

responsible and caring themselves. Children will naturally follow what they
see their parents do.

Stay committed, do the right things and remain focused. Parenting is not an
easy job but with a big dollop of love, kindness and the right dose of
discipline, it can be done successfully.

6. Which is the most suitable heading for the text above is?

A. Raising Good Kids
B. Responsible People
C. Little Bit of Everything
D. Parenting is No Easy Job

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7. Which of the following expression is suitable to ask for an opinion?

A. What do you think?
B. Is this your first day?
C. I have nothing to do today
D. Now I’ll take you over to meet other staffs

Question 8 – 11: Choose the best answer for the situation below.

Ahmad : I‘m not surprised Bob’s business failed.
Nirmal : A fool and his money are soon parted.

8. Why is Ahmad not surprised that Bob’s business failed?

A. Bob was cheated by his friends
B. Bob is not a very friendly person
C. Bob does not know how to choose his friends
D. Bob does not know how to handle manage his money

Anna : Good morning, Encik Rahim.
9. Elyssa : I heard you have some problems, Hakim. I’m all ears.

What do we know about En.Rahim?

A. He is worried about Hakim
B. He is angry with Hakim for playing truant
C. He is ready to listen to Hakim’s problem
D. He is willing to forgive Hakim for his actions

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Son : Dad, I’m worried I won’t be able to pay my university fees next year.
Dad : Don’t worry, Son. We will cross that bridge when we get to it. Now, you

should concentrate on your studies.

10. Why did the father ask the son not to worry?
A. Someone will help them solve their problem
B. They will deal with the problem when it occurs
C. They will cross the bridge ahead of them safely
D. They will solve the problem with the help of their friends

James : Do you know that Adam and his family have decided to come back to
Malaysia? He is unhappy with his life in California.

Sam : I am sure he knows by now that all that glitters is not gold.

11. What does it mean by all that glitters is not gold?
A. The cost of living in California is high
B. Raju could not get a job in California
C. Raju did not live a life of luxury in California
D. Life in California is not as great as he thought

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Read the letter below and choose the best meaning for the phrases underlined.

Dear Delia,
Would you like us to help you out with the financial problem you and your family are

facing? I heard that you are very depressed with Pak Din. You may feel that he is half-
hearted (1) in helping your family to go through this difficult time when your father has just
passed away (2). Well the truth is he is very ill and is now undergoing treatment at a
private hospital. He does not want your mother to worry about it as she is broken-hearted
(3) about your father’s death. Do contact us if you need help.

12. half-hearted
A. lazy
B. reluctant
C. unwilling
D. not enthusiastic

13. passed away
A. left
B. died
C. gone off
D. gone away

14. broken-hearted
A. feeling unwell
B. feeling very sad
C. undergoing surgery
D. suffering a heart attack

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LE 2 : WRITING SKILLS

15. Which of the following is not the purpose of a memo?

A. Promote products
B. Announce policies
C. Instruct employees
D. Disseminate information

Memo states a policy or procedure you want a reader or co- worker to follow.

16. Which memo refers to the statement above?

A. Directive Memo
B. Response Memo
C. Trip Report Memo
D. Field Report Memo

a) Purpose
b) Summary
c) Discussion
d) _______________

17. The above figure shows the structure of a Trip Report Memo. What is (d)?

A. Action
B. Results
C. Conclusion
D. Recommendation

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18. Which of the following is NOT the objective of writing a report?
A. To reject suggestion
B. To convey information
C. To summarize activities
D. To make recommendation

19. Which of the following best describes a Sales Report is the best?
A. On how practical a proposal is
B. On what your organisation should do
C. Describing how many goods or services were sold
D. Describing how close you are to complete something you have
planned

20. Your manager requests a report on the current state of development of a short-
term project that you have been supervising. What type of report will you write?
A. Site report
B. Sales report
C. Progress report
D. Recommendation report

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Simon works for a multinational organization involves manufacturing
and production in the factory. On April he had an injury on his right arm
when he was handling the grinding machine and accidently hurt his thumb
where it started bleeding. He was taken to the doctor for treatment. Simon
was given medical leave for 3 weeks.

21. Which of the following suits the description above?
A. Accident Report
B. Response Memo
C. Field Report Memo
D. Recommendation Report

22. “Gathering of two or more people where purposive discourse occurs”.

What does the statement above refer to?
A. Memo
B. Report
C. Meeting
D. Interview

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Are there any matters arising from the minutes?

23. Which is the most suitable function for the language expression given above?
A. To end the meeting
B. To invite discussion
C. To discuss minutes of the previous meeting
D. To greet members and call the meeting to order

24. What is the meaning for the term Seconder?
A. All being favour
B. A system of voting in secret
C. One who supports the proposer
D. Having the power to act upon decisions

25. What does minutes of resolution define as?
A. It is used primarily in court reporting
B. It is a concise summary of all the discussion
C. It is only the main conclusions that are reached are recorded
D. It is to record reports received, decision made and action to be
taken in detail

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26. Which is should NOT be included in the minutes of a meeting?

A. Date, time and place of meeting
B. Next meeting date, time and location
C. Name of the person taking the minutes
D. List of people attending, and members who were absent

LE 3 : JOB APPLICATION

27. How many pages should a CV or resume have be?

A. One or two pages
B. Five or four pages
C. Three or four pages
D. Your life history

28. Which should NOT be included in a cover letter?

A. Date
B. Signature
C. Compliments
D. Complementary close

29. Which of the following should not be included in a resume?

A. Strength
B. Work history
C. Qualification
D. Future job titles

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Question 30-31 is based on the job advertisement below

30. Which of the following is NOT a required skill to fill up the position of
Developer?
A. SAP
B. CSS
C. HTML
D. Javascript

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31. Which of these below is NOT the job description for the position of Program
Assistant?

A. Assists with the information on team management
B. Front-end developer specializes in building the front-end or client side
C. Performs a variety of administrative, coordination and logistic services
D. Provides operational and administrative assistance to the Program Leader

32. Which one of the following options describes a resume?

A. A record that inquiries about possible positions
B. An informal report of current activities, discussion or procedures
C. A written record detailing the matters to be discussed at the meeting
D. A brief written summary of an individual’s education and work

experience

33. How do you define a good cover letter?

A. Be direct and to the point
B. Generalize about personal qualities
C. Repeat information that appears on the resume
D. Include details that you can’t explain during the interview

34. In which part of a cover letter should describe what you have to offer the
employer?

A. First
B. Middle
C. Salutation
D. Complimentary close

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35. What should an effective cover letter include?

A. Exaggerated description of qualification
B. Praises for the company and the chairman
C. Mention that the position is also available elsewhere
D. Expressions of a high-level interest and knowledge about the position

36. What are things that you should do before interview?

A. Prepare for the interview a month before the scheduled dates
B. Make sure your clothes are wrinkle with a clumsy look, shoes are dirty

and you are not well groomed
C. Know the employer and be able to articulate research about their products,

services, operations and competitors
D. Prepare additional copies of your resume, references and transcripts in the

event when there are several interviewers

37. Which of the following should be done during an interview?

A. Show enthusiasm
B. Bring along hand phone
C. Have a negative attitude
D. Come late for the interview

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Question 38 – 40: This conversation is between Human Resource Manager (Harry)
and the employee (Bella). Choose the most suitable answer.

Bella : Excuse me Sir, May I come in?
Harry : Yes. Please, come in and have a _________.
Bella : Thank you Sir.

38. A. sit
B. seat
C. chair
D. vacancy

Harry : So, your name is Bella.
Bella : Yes, that is right Sir.
Harry : Very well, my name is Harry. I’m the ________ of

Human Resources Department of this advertising company.

39. A. clerk
B. officer
C. manager
D. executive

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Harry : So, are ready for the job interview.
Bella : Yes Sir, I am.
Harry : Can you tell me about yourself, Bella?
Bella : My name is Bella Pauline. I m 23 years old. I ______from

Universiti Malaya

40. A. played
B. studied
C. worked
D. graduated

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UNIT PEPERIKSAAN DAN PERSIJILAN
JABATAN TENAGA MANUSIA
PUTRAJAYA

PEPERIKSAAN AKHIR SESI 2/2020

SUBJEK UMUM

TECHNICAL ENGLISH
(TE 2091)

SEMESTER 2

Sila tandakan () pada soalan yang dijawab.
Soalan 1
Soalan 2
Soalan 3
Soalan 4
Soalan 5
Soalan 6

Jumlah Markah
Nama Pelajar
No. NDP
Kursus

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SECTION B : (SUBJECTIVE – 60%)

THERE ARE 6 QUESTIONS. CHOOSE AND ANSWER FOUR QUESTIONS ONLY.

LE1 : SPEAKING SKILLS

QUESTION 1
Part A : Identify the right genre for the extract of speech below.

Persuasive speech Informative speech Commemorative speech

We lift our glasses to Ms. Becky McPherson, who has devoted 20 years to
our organization. Not only have we benefited from her tireless hours building this company,
but there is no way to measure how much she has touched each of our lives. So, it is
Becky McPherson that we humbly toast this evening.

1. Genre: ___ Commemorative speech _

Everywhere you look nowadays there will be an article or a news story on
the detriments of teenagers using the Internet: from social networking disasters, to them
being scammed out of their (or their parents’) money. However, very few people have
taken the time to look at the positive effects of teenagers surfing the Internet, and this is a
great shame.

2. Genre: ___ Persuasive speech_____

The idea of hybrids dates back to the mythology of ancient times. Folktales
were full of animal-human hybrid stories like mermaids and minotaur. The word hybrid
comes from the Ancient Greek, meaning "son of outrageous conduct." But understanding
hybrid animals lies both in nature and science.

3. Genre: __Informative speech_______

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Our next award is the Outstanding Graduate Research Award, which goes
to the graduate student who has made the most significant contribution to our department.
The recipient of this award certainly deserves this honor because he does today what
others do not in order to achieve tomorrow what others will not. Therefore, I proudly present
this year’s Outstanding Graduate Research Award to Jeremiah Polk.

4. Genre: ___ Commemorative speech__

Abortion is one of the most debatable and controversial topics that exist

today in our society. There are people who support the idea that it should be a free choice
of each and every woman – whether to do it or not, while others claim that no one has a

power to decide, whether to bring a life on the planet, or put an end to it.

5. Genre: _____Persuasive speech______

(10 Marks)

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Part B : Fill in the blanks with the given choices of answers given.

talk her into call on come forward

Azlan : I am rather worried about the new students in form one.
Suraj : What’s the problem?
Azlan: The students are not really following the school rules. Why don’t we get your

cousin to give the students a talk?
Suraj: That’s a good idea but she may be very busy.
Azlan: We will ______call on______________(1) her this weekend. Let’s get her to

___come forward______(2) to give the new students a talk on self-discipline.

Suraj: Let me try to ____talk her into_____(3) it.

my cup of tea Put your mind at ease

Su Sin: Lina, I think I am putting on too much weight.
Lina : Well, let me ____put your mind at ease___(4). I jog with a few of our

classmates everyweek. Why don’t you join us?

Su Sin: Jogging isn’t ___my cup of tea___(5) but I suppose I really have to do it in
order to lose some weight.

Lina : My uncle who is 60 years old goes jogging three times a week. It makes him
slim. On top of that, the doctor gives him a clean bill of health.

(5 Marks)

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QUESTION 2
LE 2: WRITING SKILLS
Part A: Identify the types of the report based on the description given below.

Site Sales Incident Feasibility Report
Report Report Report
Recommendation
Accident Progress Case Study Report
Report Report

NO MEANING TYPES OF
1. A report on how practical a proposal is. REPORT

Feasibility Report

2. A report describing something that has happened Incident Report

3. A report on what your organisation should do Recommendation
Report

4. A report describing how someone was hurt or something was Accident

damaged Report

5. An academic report on how and why something has Case Study
Progress Report
changed over time

A report describing how close you are to completing
6.

something you planned.

7. A report on what has happened in a place and how close Site Report
your organization is to finishing construction.

8. A report describing how many goods or services were sold Sales Report
and the reasons for any differences from the plan. (8 Marks)

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Part B: Complete the Response Memo below.

Subject Summary Method To
Purpose Discussion Action
From

To : Manager of Human Resource Department

From : Edison Sdn. Bhd.

Date : 28th June 2020

Subject : Computer Lab

______Purpose___: This memo responds to your request that the weekly
meeting be moved from 9am to 10am
Summary__:
This request is satisfactory as long as it is approved
Discussion : by management

Action : Management usually has no problem with the
individual time changes in meetings, if
meeting minutes are turned in by noon to.

I have asked Alicia if she thinks this would be a
problem and she said no, so all we need to do now is
get approval from Steve.

(7 Marks)

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QUESTION 3
LE 2 : WRITING SKILLS
Part B : Identify the terminologies of meetings based on the description below.

Agenda Ad hoc Proxy Lobbying Motion
Apologies
Secret ballot Seconder Unanimous Opposer

NO MEANING TERMINOLOGY
1. All being favor Unanimous

2. For the purpose of Ad hoc
3. A system of voting in secret Secret ballot
4. On behalf of another person
5. One who supports the proposer Proxy
6. One who speaks against a motion Seconder
Opposer

7. A schedule of item drawn up for discussion at a meeting Agenda
8. A practice of seeking members support before a meeting Lobbying

9. Excuses given in advance fir inability to attend to a meeting Apologies
10. The name given to a proposal when it is being discussed in a
Motion
meeting (10 Marks)

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Part B : List down the FIVE main stages of flow of meeting in correct order

Discussion of other Closing / Adjourned Lunch or dinner treat
matters
Welcome speech by the Confirmation of previous
Discussion of items in
agenda chairperson minutes

Welcome speech by the chairperson

Confirmation of previous minutes
Discussion of items in agenda
Discussion of other matters
Closing / Adjourned

(5 Marks)

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QUESTION 4

LE 2 : WRITING SKILLS
The table below shows Language expression. Choose the correct function for the
Language Expression given below.

To request for the confirmation To discuss minutes of the To greet members and call
of proposal previous meeting the meeting to order
To disagree
To agree To call for a vote
To express opinion
To end the meeting To ask for opinion To invite discussion
To give suggestion
Stating purpose of meeting To interrupt

To seek clarification To keep order

No. Language Expressions Function
1. How about… To give suggestion
2. That’s good idea
3. I tend to think that… To agree
4. I can see your point of view but To express opinion
5. Can we have a show of hands?
6. Do you have any other views, … To disagree
7. Perhaps we should first look at…
To call for a vote
8. Can someone second the proposal?
To ask for opinion
9. Could you keep to the subject please?
10. I declare the meeting closed. Thank you, Stating purpose of
meeting
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To request for the
confirmation of proposal

To keep order
To end the meeting

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11. Could you repeat what you have just said? To seek clarification

12. Are they any matters arising from the minutes? To discuss minutes of the
previous meeting

13. Does anyone have any other matters to raise? To invite discussion

14. If you don’t mind, could I say something about… To interrupt

15. Ladies and gentlemen, I declare the meeting To greet members and
open. call the meeting to
order
(15 Marks)

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QUESTION 5
Complete the Incident Report by writing the answers in the table provided below.

screamed safety procedure fill in
medical leave strengthen fractured
struggling
lobby General Hospital balance
Administration Officer sick leave
incident dizzy
Maintenance

NIMAL SDN BHD
INCIDENT REPORT

A. EMPLOYEE (S) DETAILS:

Name : Hafiz Osman
Sex : Male
Race : Malay
Age : 33 years old
Department Attached : Maintenance (1)
Length of time on present job : 7 months

B. DESCRIPTION OF INCIDENT:

Date : 7th July 2020
Time : 11.30 a.m.
Location : Lobby
Equipment involved : Ladder
Injury : Left leg

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Details:
Hafiz was asked to change the fluorescent light at the lobby (2) and since the person in
charge was not there he had to fill in (3). He was not well that day but yet came to work.
As he was changing the light, he was finding it difficult to replace the fluorescent and was
struggling (4) to stand on the ladder. Suddenly his leg lost balance (5) and he fell from
the ladder and landed on the floor. He screamed (6) in pain while holding his left leg. An
admin staff, Yogen who was passing by saw the incident (7) ran to help him. Later, the
other staffs rushed to the lobby after hearing Hafiz’s scream. The company driver drove
Hafiz to the General Hospital (8) nearby. Hafiz fractured (9) his left leg and is now in a
cast .He is at present in Ward 7 and will be on medical leave (10) for a month.

C. CAUSES:
After interviewing Hafiz, I noted that he was on sick leave (11) on the day of the incident.
That is why he felt dizzy (12) and could not balance himself while he was on the ladder.

D. RECOMMENDATIONS:
To prevent the accident from recurring, I suggest that the following actions be taken:
1. All the workers should attend a refresher course on safety procedure (13).
2. Standard Operating Procedure (SOP) should be strengthen (14) and followed

by all the staffs.

Reported by:
Danniel Tan
Administration Officer (15)

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10 medical leave
1 Maintenance 11 sick leave
2 lobby 12 dizzy
3 fill in 13 safety procedure
4 struggling 14 strengthen
5 balance 15 Administration Officer
6 screamed
7 incident (15 Marks)
8. General Hospital

QUESTION 6
LE 3 : JOB APPLICATION

Part A : Below are the tips related to Job Application. Identify which statement is TRUE
and FALSE.

1. Smile at the interviewer True / False

2. Discuss salary in the cover letter True / False

3. Use a lot of gestures during the interview True / False

4. Smart appearance will always show seriousness True / False

5. Prepare additional copies of resume for interview True / False

6. During interview display confidence with a firm handshake, True / False

eye contact and listen attentively.

7. Treat the receptionist or the administrative assistant with as much True / False

respect as the interviewer.

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True / False
8. If you do not maintain eye contact while speaking, it shows a True / False
confidence in what you are saying.
(10 marks)
9. Make sure your clothes are wrinkle free with a nice crisp look,
shoes are polished and you are well groomed.

10. It’s alright to go for an interview without knowing about the
company information and products or services.

Part B : Below are the tips related to Cover Letter. Identify which statement is DO or
DON’T

1. Salutation is not important in the cover letter DO / DON’T

2. Make a professional presentation in an interview DO / DON’T

3. Conclude your cover letter by thanking the employer DO / DON’T
4. Repeat information that appears on the resume in the cover letter DO / DON’T
5. Posture sends out signals of your confidence and power potential DO / DON’T

(5 Marks)

THE END

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