Movenpick Hotel PK

Hotel Product
Knowledge

The place to savour life.

At Mövenpick, we believe indulgence isn’t a privilege – it’s a crucial ingredient in our
recipe for happiness. Savouring life’s natural pleasures brings fulfillment, appreciation

and positivity. When you smile at life, life smiles back

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FRONT OFFICE

Standard Check-in & Check-out Time. Check-in is 2pm and check-out is 12noon.
Deposit Amount upon Check-in. AED300.
Charges for Extra bed. AED120.
Executive Lounge. Located at the 21/F.
Concierge Desk. Provides city & metro map and other Dubai information.
Shuttle Service. To the Outlet Mall, Nakheel Mall, and The Pointe. Schedules at the Concierge.
Airport Transfer. In-house:AED120 / For two: AED175 / Family Car:AED200
Photographer’s Desk : Guest professional portrait as souvenir.
TJ Limousine : Guest transportation services or rental car.
Rayna Tourism : Travel Desk for all guest inquiries on Dubai tours or activities.
Lobby Shops: Water Sports, Souvenirs and Necessities.
ATM: Mashreq Bank 24 /7 found at the lobby.
LeMichel Salon: Located at the 3/F for external visitors and in house guests.
Hotel P.O. Box: No. 282825.
Hotel Classification: 5 stars.

RESERVATION

Toll-Free Reservation Number. 04-449-8774
ALL. Accor Live Limitless. Free loyalty program.

6 types: Classic, Silver, Gold, Platinum, Diamond and Limitless.
Reservation Department Timings. 8am-1130pm.

RECREATION

Body Talk Spa. (3/F) Timings: 9am-10pm.

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Steam and Sauna. (3/F) Timings: 8am-10pm.
Gym. (3/F) Timings: 24 hours.
Swimming Pool. (2/F) Timings: 8am-8pm.
Children under 16 y.o. Not permitted to use the spa facilities.
Kid’s Club. (2/F) Timings: 24 hours.

FOOD AND BEVERAGE

F&B Outlets and Names:
Talk. (2/F) All-day dining restaurant serving breakfast, lunch and dinner. Timings: 7am-11pm.
Pool Bar. (2/F) Outdoor bar with sunbeds and cabanas, comfort food, wine, beer and cocktails.
Timings: 9am-6pm.
Soul. (2/F) Stylish New York restaurant dining with bar. Closed momentarily. Timings: 5pm-1am.
Layali. (2/F) Outdoor spot with live BBQ, signature dishes, drinks and shisha. Timings: 5pm-2am.
Falls. (G/F) Lounge overlooking The Walk of JBR brewing Mövenpick coffee, Movenpick ice creams,
warm snacks, bakeries and indulgent pastries. Timings: 7am-1am.
West Beach Bistro. WBB. (G/F) With multi-screen for sports entertainment, longest happy hour of
food and drinks. Timings: 12nn-2am.
Banquet. (1/F) Melrose Ballroom (Section 1, 2, 3) and Studio 1, 2 and 3.
IRD. In-Room Dining. Extensive food and beverage menu and a vast Minibar selection. Timings: 24
hours.
The Backdoor. Pet-friendly beer garden. Offers comfort food, signature sandwiches, and finger
foods. Timings: 5pm-1am.

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HOUSEKEEPING

Total Floors. 27(B+G+25)
Total Rooms (297):

King (258 rooms), Twin (39 rooms), Executive Suite (8 rooms)
Family (6 rooms), Royal (1 room), Handicap (4 rooms)
Laundry Service:
Regular. Pickup before 10am deliver before 8pm. Pickup after 10am deliver next day before
10am.
Express. Delivery within 6 hours with 50% additional charges

ENGINEERING

Total Parking. 143 Slots: Green (3), Handicap (2), Ground (43), Basement (97)
Fire Safety Equipment Cabinet:

Wall-mounted Cabinet. (3) Service corridor at floor # 5, 10 & 15.
Evacuation Chair. (2) Service corridor at floor # 5 &10.
Fire Safety Equipment Trolley. (1) Near the CCTV (Engineering corridor).
Assembly Area. Left side of the building façade.

SECURITY

Manual Call Point. MCP or Break Glass. What we break during fire, located around the hotel.
Hotel Emergency Number. Call 555.
Dubai Authorities’ Emergency Nos: Police – 999, Civil Defense – 997, Ambulance No – 999 / 998
Fire Extinguisher and PASS:

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Pull the Pin. Allows the valve system to operate.
Aim the Nozzle. Extend the nozzle and aim at the base of the flames.
Squeeze the Handle. Opens the valve activating the extinguisher.
Sweep from side to side. To cover the base of the fire.
Emergency Evacuation Plan. Behind every guest room door, office door, lift landings displaying the
nearest route to the assembly point.
Finding a Lost Item in your Workplace. Item to be taken to the Housekeeping Office.
Authorised to Disclose Information to the Public in Case of Crisis. The General Manager only.

HYGIENE

HACCP. Hazard Analysis and Critical Control Point.

Handwashing: - After using the toilet.
- Before starting work. - After blowing nose, sneezing or
- Before handling cooked or ready-to-
eat food. coughing.
- After handling or preparing raw food. - After eating, drinking or smoking.
- After handling waste. - After handling money.
- After cleaning duties.
- Runny nose
Call in Sick for: - Headache
- Fever - Rash
- Flu - Exhaustion
- Vomiting or diarrhea
- Cough
- Sore throat

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ACCOR

First Accor Hotel. Novotel Hotel in 1967 at Lille Lesquin, France.
Accor Created. 1983.
Accor Portfolio. 39 brands, 5,100+ hotel, 110 countries and 260,000 Heartists
Accor Values. Trust, Respect , Guest Passion, Innovation, Sustainable Performance, Spirit of
Conquest
Accor Tagline. Be limitless!
Accor Founders. Paul Dubrule and Gerard Pelisson.
CEO of Accor. Sebastien Bazin since 2013.
Ethics and Corporate Social Responsibility Charter. The Code of Ethics and Corporate Social
Responsibility provides the framework for our approach to responsibility in terms of management
ethics, integrity and legal compliance as well as our responsibilities to our employees, society and
the environment.
GDPR. The General Data and Protection Regulation supervises the processing of personal data. This
regulation reinforces and enhances people’s control over the use of their data. Accor is designing
privacy according to the GDPR rules.
Anti-bribery and Corruption Policy. Bribery and corruption are contrary to our values and our
business objectives. Our Group shares the same zero tolerance policy towards all forms of bribery
and corruption.
Planet 21. This programme demonstrates the Group's ambitious goals based around four strategic
priorities: work with its employees, involve its customers, innovate with its partners and work with
local communities.
WATCH. We Act Together for Children. To combat all forms of sexual abuse of children that could
occur on its premises.

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Diversity&Inclusion. Accor is committed to combating all forms of discrimination, whether on the
grounds of ethnicity, social or cultural origin, gender, age, physical appearance or disability, religious
belief, sexual orientation, family status, trade union activities or any other grounds prohibited under
law.
ALLSAFE. Intensified hygiene & prevention measures to ensure safety. The ALLSAFE label represents
Accor’s new elevated cleanliness protocols and standards and provides assurance that these
standards have been met in our hotels.

HEARTIST

Heart. Passionate and sensitive, everything that we do comes from the heart
Artist. Creative and curious, we are experts in what we do.
Heartist. We master the fine art of welcoming, connecting, and serving others. Generous creative
and free, we are passionate about people, attentive to the world. We know how to dream and push
limits!
Mission. Our mission is to create a place where our guests feel welcome and where we, Heartists,
feel valued.
ONE DNA. Our force is that we all share ONE language, ONE set of values, ONE common purpose, in
every brand, with each guests and colleagues, all around the world.
WHY. We connect hearts all around the world.
The world is more welcoming when we’re connected heart to heart.
WHO. We are Heartists. Heart + Artist = Heartists
WHAT. We make the world a more welcoming place.
Give our guests a better way to experience the world.
HOW. We place people at the heart of everything we do.
We care. We dare. We put people at the heart.

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DESIRED GUEST EXPERIENCE. I feel welcome / I feel heartwarmed / I feel incredible / I belong
WAY OF BEING. Being there / Loving / Spotlighting / Cherishing
OPTIMAL EMPLOYEE EXPERIENCE. I feel valued / I feel free / I feel sparked / We are one
EVP. Our Employee Value Proposition is our promise to you, the talent that brings our brand to life.
It’s not just how we live our culture and values today, but what you can look forward to tomorrow.
EVP PILLARS. Do what you love / Care for the world / Dare to challenge the status quo!
BE LIMITLESS! 1 Come as you are / 2 Work with Purpose / 3 Grow, Learn & Enjoy/ 4 Explore Limitless
Possibilities

MOVENPICK

Unique name: Inspired by a stroll along a Swiss lake, Lake Zürich, in 1948, where Mövenpick’s
founder Ueli Prager saw a seagull (Möwe in German) swoop down and pick up something to eat.
1948. First Mövenpick restaurant in Paradeplatz, Zürich.
Ueli Prager. Has a revolutionary dining concept: Mövenpick. A place where anyone could have a
taste of good wine, good times, and the good life.
1973. Mövenpick Hotel Group established.
Brand positioning. Upscale hotels for indulgence done right.
We want to: Help the world savour life wholeheartedly.
We promise: Carefree stays to indulge in the good life.
Aspirational target: Easy-going life enjoyers.
Design Philosophy: Style – contemporary, warm, inviting and approachable

Sustainability – A uniquely holistic sustainability approach
Brand Passions: Food & drink / mindful sustainability / heartfelt presence
Chocolate Hour: A creative and immersive chocolate experience that takes place in every
Mövenpick hotel lobby every day – that’s more than 37,000 chocolate hours a year!

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Swiss Gourmet Products: Some of which date back more than 50 years – Mövenpick chocolate,
preserves, wine, coffee, ice cream, yoghurt.
Signature Flavours: Mövenpick Coffee, Mövenpick Swiss signature dishes, Mövenpick go healthy
Mövenpick healthy shots.
Mövenpick Family: To make holidays hassle-free for parents and children alike.
Our Little Birds. Plush toy given to children on arrival creates a special moment of welcome and
also brings the brand experience into our guest’s homes following their stay.
The Little Birds’ Club. A kids’ space for children to enjoy themselves in a safe and stimulating
environment, with activities that convey our brand passions.
Mövenpick Spa & fitness: where wellness meets hospitality. This unique approach positions
Mövenpick hotels as premier spa and wellness destinations in their markets.
Clutter free meetings: Combines clean and contemporary meeting room design with interactive
technologies demanded by today’s clients.
Street Food: Innovative and immersive healthy food and drink concept specifically designed for
clutter free meetings.
Moments in the Cloud: Mövenpick signature fragrance, combining warming amber and citrus
notes with a cocooning scent of white musk. It is used in the public spaces of all our hotels.
Most sustainable hotel group: awarded by Green Globe in 2017. All Mövenpick hotels must be
Green Globe certified – this is in addition to Accor Planet 21 compliance.
Power of Kindness: A truly integrated, guest-facing concept that ensures Mövenpick is perceived as
a brand that truly cares.
Visual Identity:

- Paying homage to our heritage with an M reminiscent of the 1950s design
- The Gilver bird icon represents the seagull and its fundamental to our brand visual identity
- The M also represents Swiss mountains, bringing a Swiss dimension into the logo for the first

time

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Brand look and feel. Elegant curves, all derived from the bird icon, give a flowing quality to
Mövenpick marketing materials.
Mövenpick food & drink brand campaigns. Play a key role in bringing the brand alive in our hotels.
Run twice a year, they are based on a different culinary theme each time.
Global tactical promotions. Run 2/3 times a year and are designed to generate revenue from feeder
markets into our hotels.
Brand Tagline. We make moments. Movenpick is in the moments business. We know small
gestures can make all the difference. So we do ordinary things in an extraordinary way – a
philosophy that has defined our brand success from the start.

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