Situational Leadership

Situational Leadership

Participant TEAM VIRUS
Groupings 1. Nisar
2. Shady
3. Vijay

TEAM VACCINE
1. Kavitha
2. Ziada
3. Salem

ONE WORD

Learning Outcome

Learn a new language of leadership for maximum
productivity and Heartist morale
• Diagnose the development levels of your

employees and choose an appropriate
leadership style.
• Increase the frequency and quality of
conversations about performance and
development.
• Become flexible in your leadership by focusing
on goal setting, instructing/supporting,
performance evaluation, active listening,
feedback, and proactive problem solving.
• Learn a new language of leadership to partner
for maximum productivity and morale
• Work Ethics refresher

HEARTIST • If my manager cares a little
bit about me, my working
life would have been a
success.

• My Manager does not give
me a challenging job.

• If my Manager assigns what
I'm good at, I could have
done better.

• Relaxed pace. I don’t like
being busy in my job.

• I can’t afford mistakes.
• I have assigned you not

that but a challenging
task.

MANAGER



Leadership

Influencing others to achieve a
common goal



- MANAGER VS LEADER
- RELATIONSHIP AND TASK
- WILLING AND ABLE

BRAINSTORM





“Effective leaders need to be
flexible, and must adapt

themselves according to the
situation.”

- Paul Hersey and Kenneth Blanchard



Four Leadership Styles

DIRECTING SUPPORTING COACHING DELEGATING

Autocratic: ‘Sell’ the idea / Limited direction Hands-off
Telling what to message: To and subordinates approach:
do. Then get them to have an active Less involved
explains how buy into the role in making in decisions,
to do the tasks. process and decisions / subordinates
the tasks. directing on how to make them
to accomplish and take
tasks. responsibility.

D1 Heartist Readiness Level

No right knowledge or skills for the D3
role/job, and often lack willingness to
finish the tasks. Right knowledge or skills for the
role/job but lack the willingness to
D2 take responsibility and/or finish the
tasks.
Willing to finish the tasks, but who
don’t have the knowledge or skills D4
required to do so.
Willing to finish the tasks / take
responsibility, and are extremely
skilled and knowledgeable.

Heartist Development Level

D1 D2 D3 D4

ENTHUSIASTIC DISILLUSIONED CAPABLE BUT SELF-RELIANT
BEGINNER LEARNER CAUTIOUS ACHIEVER
PERFORMER
High Some High commitment,
commitment, competence, but Growing high competence
problems cause competence but
low lower commitment commitment can
competence
vary

(RELATIONSHIP) LET’S TALK, LET’S TALK,
D3 DECIDES LEADER DECIDES
D4 DECIDES
LEADER DECIDES
(WILLING / ABLE)
(TASK)

(RELATIONSHIP)

(TASK) (WILLING / ABLE)

Scenario 1 Anna is a new Heartist, hired for the same position as Receptionist from
another hotel. Reporting on her Day 1 at work. She is confident of her
skills and wants to learn everything as fast as possible. She wants to
contribute.

(RELATIONSHIP) LET’S TALK, LET’S TALK, D / S LEVEL D1 / S1
D3 DECIDES LEADER DECIDES Answer
D4 DECIDES GOAL / TASK Answer
LEADER DECIDES Answer
(WILLING / ABLE) TASK Answer
(TASK) KNOWLEDGE

TRANSFERRABLE
SKILLS

MOTIVATION /
CONFIDENCE

Scenario 2 Abdul is a successful Team Leader and great with his team. You
promoted him to a new project with Heartists he has not worked
before.

(RELATIONSHIP) LET’S TALK, LET’S TALK, D / S LEVEL D3 / S3
D3 DECIDES LEADER DECIDES Answer
D4 DECIDES GOAL / TASK Answer
LEADER DECIDES Answer
(WILLING / ABLE) TASK Answer
(TASK) KNOWLEDGE

TRANSFERRABLE
SKILLS

MOTIVATION /
CONFIDENCE

Scenario 3 Mohamed is a IRD Waiter. He was moved to Day and Night. After
spending two days working with Supervisor Rashid, he is frustrated and
is now rebelling. He is saying, ‘This is not going to work.’

(RELATIONSHIP) LET’S TALK, LET’S TALK, D / S LEVEL D2 / S2
D3 DECIDES LEADER DECIDES Answer
D4 DECIDES GOAL / TASK Answer
LEADER DECIDES Answer
(WILLING / ABLE) TASK Answer
(TASK) KNOWLEDGE

TRANSFERRABLE
SKILLS

MOTIVATION /
CONFIDENCE

Scenario 4 Elsa is a promising Heartist from Finance. She is leading the technology
transition from old platform to new. She is teaching others. You gave
her new goals and she delivers.

(RELATIONSHIP) LET’S TALK, LET’S TALK, D / S LEVEL D4 / S4
D3 DECIDES LEADER DECIDES Answer
D4 DECIDES GOAL / TASK Answer
LEADER DECIDES Answer
(WILLING / ABLE) TASK Answer
(TASK) KNOWLEDGE

TRANSFERRABLE
SKILLS

MOTIVATION /
CONFIDENCE

WORK
ETHICS

Work ethics is a set of moral
principles or values that an employee
abides by and uses in their job
performance. It covers an employee's
behavior and attitude towards their
job, career, and the workplace.

Cost Benefit Analysis

PROFESSIONALISM RESPECT - OTHERS
INTEGRITY TIMELINESS
DISCIPLINE
RESPECT - WORK



1. Clear Goals and Objectives

2. Proper Mentoring

3. Set a good example

4. Create the right working environment

5. Professionalism

6. Discipline

7. Understand your Heartist’s needs

8. Culture of constant feedback

9. Fuel the Spirits

10. Eliminate obstacles

(RELATIONSHIP) LET’S TALK, LET’S TALK,
D3 DECIDES LEADER DECIDES
D4 DECIDES
LEADER DECIDES
(WILLING / ABLE)
(TASK)