ACCOR Code of Ethics

GUEST PASSION

Our guests are the driver of our decisions and our actions. We put them first, we care for them.

SUSTAINABLE PERFORMANCE

We act for good to support & empower the communities in which we live and protect the planet that
you visit.

RESPECT

We are proud of our differences. We put you first and we value you, whoever you are.

SPIRIT OF CONQUEST

We explore, we initiate, and we develop. We are ambitious for our guests.

INNOVATION

We embrace innovation and challenge ourselves to do things better and faster.

TRUST

We’re stronger when we trust and support each other. We work as one team, to say what we do, and
do what we say.



2.1 RESPECTING PEOPLE

2.1.1 PROMOTING FUNDAMENTAL WORKERS’ RIGHTS WITHIN THE ACCOR
ECOSYSTEM

FORCED LABOUR Forced labour is defined as work coerced by threat or
intimidation.

CHILD LABOUR Child labour deprives them of their dignity and is
harmful to their normal physical and mental
development.

UNDECLARED LABOUR Undeclared labour is hiring someone illegally and
paying them cash.

2.1 RESPECTING PEOPLE

2.1.1 PROMOTING FUNDAMENTAL WORKERS’ RIGHTS WITHIN THE ACCOR
ECOSYSTEM

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ scrutinize your suppliers to ensure no ̸ work with non compliant suppliers;
Forced, Child or Undeclared labour;
̸ employ a child under the minimum
̸ comply strictly with the minimum legal legal working age;
working age;
̸ hire an employee outside of legal
̸ be prudent in choosing suppliers and processes.
service providers.

IS THIS ETHICAL?

Situation: a number of your kitchen employees have fallen ill. You need to

replace them as a matter of urgency. An employee has brought a young
nephew of his. The nephew, voluntarily and without prompting, begins
helping employees by unloading supplies. What should you do?

2.1 RESPECTING PEOPLE

2.1.2 PROSTITUTION, PANDERING

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ avoid prostitution in the hotel; ̸ disregard information provided by
management about any incidents in
̸ inform your manager of any hotel.
questionable or unacceptable guests or
behavior.

IS THIS ETHICAL?

Situation: a guest arrives at the hotel with a person she introduces as his or

her spouse. However, a hotel housekeeping employee tells you that this
person has been receiving multiple visitors. What do you do?

2.1 RESPECTING PEOPLE

2.1.3 CHILD PROTECTION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ ensure no under age sexual acts ̸ disregard the WATCH program rules;
happen in the hotel;
̸ neglect to report suspected cases of
̸ inform your manager about any child sexual exploitation to
suspicious sexual situations; management.

̸ make sure that you were trained how
to detect and report sexual abuse in
hotel.

IS THIS ETHICAL?

Situation: an adult arrives at reception accompanied by a young child that he

introduces as his son. The child refuses to make eye contact, appears very ill
at ease and is reluctant to speak. What should you do?

2.1 RESPECTING PEOPLE

2.1.4 EQUAL ACCESS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ avoid any form of discrimination; ̸ allow discrimination of any kind
without reporting it to management;
̸ protect special access equipment and
facilities. ̸ allow any form of discrimination to
arise as a result of what you say or do.

IS THIS ETHICAL?

Situation: a visually impaired person could join my team. However, I’m afraid

that this person’s disability may not allow him or her to be as effective as the
other team members. What should I do?

2.1 RESPECTING PEOPLE

2.1.5 SAFETY AND FOOD HYGIENE

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ understand and comply with Accor ̸ disregard a safety, food safety or
safety and food hygiene; hygiene instruction;

̸ care for your working environment to ̸ neglect to report any incidents;
avoid dangerous situations.
̸ hesitate to ask questions if you have
any doubts about safety or hygiene
guidelines.

IS THIS ETHICAL?

Situation: you notice that the use-by date of foodstuffs has expired. You tell

your manager and he says that as a result of tight budgets, these products
cannot be thrown away. What should you do?

2.1 RESPECTING PEOPLE

2.1.6 SECURITY

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ follow security guidelines carefully; ̸ underestimate the security risks for the
hotel;
̸ protect your guests and colleagues ̸ take shortcuts in security guidelines;
with strong security measures; ̸ neglect to report any security concerns;
̸ neglect to follow security guidelines.
̸ be fully trained in work security
guidelines;

̸ immediately report any security
concerns to security department or
your manager.

IS THIS ETHICAL?

Situation: one of your colleagues brings a friend back of house at work. You

know this is not allowed and your colleague asks you to keep this a secret.
What do you do?

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.1 PREVENTING BRIBERY, CORRUPTION AND TRADING IN INFLUENCE

Bribery is offering something desirable or something of value in exchange for getting
something in return.

There are two types of bribery:
̸ active bribery is where a person offers a gift or advantage to someone to break the
rules or legal guidelines.
̸ passive bribery is where a person who accepts a gift in exchange for breaking a
rules or legal guidelines.

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.1 PREVENTING BRIBERY, CORRUPTION AND TRADING IN INFLUENCE

YOU SHOULD ALWAYS

̸ work with legitimate, lawful partners who never use bribery;
̸ be aware of potential bribery offers;
̸ immediately tell your manager or T&C Manager of any bribery attempts;
̸ ensure our partners are fully aware of the Accor Anti-bribery policy;
̸ refuse any bribery that maybe requested or offered and immediately report
this to your or T&C Manager;
̸ inform anyone suggesting a bribe that is illegal and against the Accor policy.

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.1 PREVENTING BRIBERY, CORRUPTION AND TRADING IN INFLUENCE

YOU SHOULD NEVER

̸ accept or solicit money or any other reward for personal advantage;
̸ offer or give money or any other reward in exchange for personal advantage to
any other person;
̸ disregard the Accor anti-bribery guidelines;
̸ keep quiet about corruption attempts you know about or be afraid to report
them to your manager or Talent & Culture representative;
̸ make cash payments in any amount that provide advantages covered in the
Accor anti-bribery guidelines.

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.1 PREVENTING BRIBERY, CORRUPTION AND TRADING IN INFLUENCE

IS THIS ETHICAL?
Example of active public bribery:

Situation: you found out your General Manager is considering offering a financial

reward to a government official to ensure the prompt renewal of an operating
licence. What should you do?

Example of passive private bribery:

Situation: you are a Procurement Department employee. You are offered

commissions or «kick- backs» by a supplier to increase the volume of goods that you
purchase from this supplier. What should you do?

Example of trading in influence:

Situation: a city mayor contacts you to offer him free stays at our hotel in exchange

for his personal assistance in winning additional business from the Ministry for
Tourism. What should you do?

CODE OF CONDUCT

GIFTS POLICY

Staff members should not accept, offer or give gifts, payments or other forms of financial
compensation that are against of the Code of Conduct.

Gifts are permitted if they are:
•reasonably considered to be made as a matter of general and accepted business practice;
•reasonable (not lavish or extravagant).
Gifts are NOT permitted if they are:
•intended to change a business decision;
•frequent;
•violating any applicable law, rule or regulation;
•expected to harm the reputation of Mövenpick Hotels & Resorts ;
•for any government official, person or office.

In certain cultures gift giving is customary however, make sure that the gift could not be
interpreted as a bribe or influencing a decision.

You should always remember!
Any monetary gift or incentive offered to a staff member must be declared to the line manager or
senior management.

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.2 GIFTS AND INVITATIONS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ follow Accor`s «Gifts Policy»; ̸ accept or offer individual gifts or
invitations which exceeds Accor`s «Gifts
̸ notify partners and suppliers of the Policy»;
Accor’s gift and invitation policy;
̸ personally benefit from any gifts or
̸ inform management as soon as invitations that are work related;
possible if you receive a gift or an
invitation that exceeds the Gift Policy ̸ offer gifts or invitations to a
unless is to benefit a group of government official or private business
employees; partner or their family, that benefits
them personally.
̸ fully comply with the "gift policy" of a
partner or supplier if it is more
restrictive than Accor’s policy;

̸ comply with all local legal rules
regarding gifts and invitations.

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.2 GIFTS AND INVITATIONS

IS THIS ETHICAL?

Situation: a corporate VIP guest who made numerous room bookings already asking

for complimentary two-night stay in your hotel as it his birthday and he would like to
stay with his girl friend. Can you accept?

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.3 PREVENTING MONEY LAUNDERING AND THE FINANCING OF
TERRORISM

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ ensure that you are working with ̸ agree to cash transactions with a value
legitimate lawful businesses; excess of AED 100,000;

̸ be careful of who you partner with; ̸ do business with any partner that has
not proven they are a legal, legitimate
̸ ensure the Owner`s conduct business and registered business;
in a legal and legitimate manner.
̸ Accept payment from a bank account
other than the account associated with
transaction.

IS THIS ETHICAL?

Situation: a hotel owner wants to pay the hotel from an overseas account

that is not registered in a management contract. What would you do?

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.4 COMPETITION RULE COMPLIANCE

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ respect legal boundaries when talking ̸ be in contact with competitors on
to competitors about business; matters that are confidential to our
business;
̸ refrain from speaking negatively about
competitors; ̸ publicly encourage our guests to stay
with us instead of the competition;
̸ refrain from any actions that might
hurt our competitors. ̸ take advantage of competitor
information that could hurt their
business to our advantage.

IS THIS ETHICAL?

Situation: a manager from a competitor hotel tells you about an increase in

the price of his rooms during the upcoming summer period. This is obviously
valuable information. Who can you talk to about it and what can you do with
it?

2.2 RESPECTING BUSINESS RULES AND ETHICS

2.2.5 TRANSPARENCY, COMMUNICATION AND FAIRNESS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ treat all suppliers and service ̸ show preference or advantage to one
providers fairly and honestly; supplier over another in the tendering
process.
̸ ensure that the same information is
provided to all suppliers for any
tenders;

̸ post the Group’s Procurement Policy
on the corporate procurement
intranet.

IS THIS ETHICAL?

Situation: two suppliers contact you proposing to combine forces and

respond jointly to a tendering procedure without making this clear to other
potential bidders. The services provided by both candidates are excellent.
What should you do?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.1 INSIDER TRADING

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ protect the secrecy of insider or ̸ use insider information for your own
privileged information to which you advantage (or that of family and
may have access. friends) or for your (or their)
investments.

̸ disclose insider information to any
individual working for the hotel or
outside of it.

IS THIS ETHICAL?

Situation: you have discovered that Accor is about to take over another

international hotel chain. This information has not yet been made public but
you thought you might suggest to your parents to buy Accor shares. Can you
do this?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.2 CONFLICTS OF INTEREST

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ notify your manager or your T&C ̸ use your position to offer a direct or
representative if you know of any indirect personal gain or advantage to
situations which may represents a a third party;
conflict of interest.
̸ disregard or keep quiet about any
information concerning a conflict of

IS THIS ETHICAL?

Situation: a Procurement Department colleague has an urgent need to find a

supplier for one of the Group’s brands. He tells me he has no time to follow
standard procurement procedure and that a very good friend of his runs a
reputable company that can satisfy all of Accor ’s needs and could deliver the
required goods immediately. What should you do?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.3 FRAUD

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ do your job with 100% integrity and ̸ take part in any transaction that you
honesty. know is inaccurate, misleading or
provides incomplete information.

IS THIS ETHICAL?

Situation: you are responsible for the hotel’s financial reporting, a small,

unexpected expense that was not forecasted needs to be reported. Do you
report it in the month that expense was made or do you report it in the next
month?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.4 COMPANY ASSETS – MISUSE OF CORPORATE ASSETS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ respect that all hotel equipment and ̸ use Accor assets privately or to your
facilities are for the use of our guests personal benefit.
and employees while at work.

IS THIS ETHICAL?

Situation: you are a hotel employee and you regularly invite family members

to dinner in the hotel restaurant without paying. These expenses appear
justified to you because of your position in the hotel. Is this acceptable?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.5 PERSONAL DATA PROTECTION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ use personal data only where: ̸ collect data without consent that could
•you have the consent of the person; lead to discrimination unless the law
•as agreed in a contract; requires this (e.g. concerning state of
•is a legal obligation; health, ethic origin, sexual orientation,
•to save the life of the person; political opinions, religious convictions
•you are not violating the individual’s ...)
legal rights;
̸ access, store, or share personal data
be able to explain why you need the without approval by concerned parties;
data;
̸ use the data for any purpose other than
̸ gather the least amount of data for which they were originally
required; collected.

̸ tell people how you are using their
data;

̸ allow people the freedom to exercise
their privacy rights.

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.5 PERSONAL DATA PROTECTION

IS THIS ETHICAL?

Situation: flash flooding hits Dubai and many people lose their homes. We know that

some of our regular guests are concerned about the situation. Can we use their
personal information to contact them for donations?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.6 INFORMATION SYSTEM SECURITY

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ comply with Accor IT security ̸ use information systems, email and the
guidelines. Internet inappropriately.

IS THIS ETHICAL?

Situation: you lost a flash drive containing data about the company that was

neither password protected or encrypted when you were travelling. What
should you do?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.7 INTELLECTUAL PROPERTY

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ get permission from third parties or ̸ use resources belonging to third parties
guests to use an any of our collateral. (photographs, films, articles, logos,
trademarks etc.) without valid, prior,
written consent.

IS THIS ETHICAL?

Situation: you are organizing a cocktail party for guests at the hotel. On the

Internet, you found an amazing photograph to use as artwork for the cocktail
menu. You printed the cocktail menus featuring this photograph and showing
the Accor logo. What should you do?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.3.8 PROTECTING OUR CORPORATE IMAGE AND REPUTATION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ think about the interests, image and ̸ express yourself or make commitments
reputation of Accor before acting; in the name, or with the name, of Accor
without specific approval to do so;
̸ ensure that your personal opinions or
interests cannot be confused or ̸ use the Accor email address, headed
mistaken for those of Accor; paper or named documents in
connection with your personal affairs.
̸ be aware that nothing on the Internet
is «secret», «temporary» or «private»;

̸ comply with the guidelines of the
Accor «Social Media Charter».

IS THIS ETHICAL?

Situation: you are a regular follower of a tourism blog and you have seen

negative feedback about our hotel on this blog. As an Accor employee, can
you give your opinion on this blog?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.4.1 SHAREHOLDERS AND INVESTORS

2.4.2 SUPPLIERS AND SERVICE PROVIDERS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ verify that suppliers have signed our ̸ work with the supplier who doesn’t
Purchasing guidelines and that their follow the Accor Purchasing guidelines.
subcontractors follow the same
standards;

̸ ensure that non compliance with Accor
Purchasing guidelines are noted to
Accor;

̸ follow all Purchasing guidelines and
ensure your suppliers are legitimate and
lawful businesses.

IS THIS ETHICAL?

Situation: your very good supplier of cleaning products has a manufacturing

plant in China. You learn that there are no fire extinguishers at this facility.
What should you do?

2.3 RESPECTING P RO P E RT Y A N D DATA

2.4.3 SUSTAINABLE BUSINESS RELATIONSHIPS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ be careful to maintain the quality of ̸ neglect your small business partners
our relationships with our suppliers; when it comes to payment or
supporting products.
̸ be aware that commitment to small
and medium-sized suppliers supports
protecting local jobs;

̸ verify that suppliers are doing
sustainable and responsible business
with Accor.



3.1 RESPECTING WORKING CONDITIONS

3.1.1 SOCIAL DIALOGUE

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ engage in conversation with your ̸ isolate yourself from conversations or
colleagues and guests and this will engaging with your work colleagues.
help in smooth operations.

IS THIS ETHICAL?

Situation: your manager decided to change employee working hours,

requiring them to work 48 hours straight. What would be your suggestion?

3.1 RESPECTING WORKING CONDITIONS

3.1.3 COMBATING ALL FORMS OF HARASSMENT AND BULLYING

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ be respectful of your colleagues; ̸ speak or behave in a way that is
hurtful, upsetting, offensive towards
̸ avoid any form of harassment towards any of your colleagues, suppliers or
guests, colleagues, partners and partners;
suppliers;
̸ continue to speak or behave in a way
̸ immediately inform your manager or that you have been told is unwanted or
Talent & Culture representative if any inappropriate;
acts of sexual harassment or bullying.
̸ ignore or keep quite about any instance
of harassment in the hotel.

IS THIS ETHICAL?

Situation: one of your female colleagues has told you that she feels harassed

by her manager. However, she has a strong personality and you believe that
she defended herself. Should you get involved anyway?

3.1 RESPECTING WORKING CONDITIONS

3.1.4 WORK / LIFE BALANCE

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ support your colleague`s well-being ̸ ignore or keep quite about difficulties
and quality of life at work. at work which can cause the person
stress and impact someone`s well-
being.

IS THIS ETHICAL?

Situation: you learn that a member of your management team is working at

home after hours on a regular basis despite having done a full day at work.
Although you are satisfied with his work, he has recently been showing signs
of stress and has been distant, dissociating himself from his teams. What
should you do?

3.1 RESPECTING WORKING CONDITIONS

3.1.5 RELATIONSHIPS WITH SERVICE PROVIDERS AND SUBCONTRACTORS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ ensure that your employees rights are ̸ ignore or keep quite about any situation
respected within the hotel as well as by where service providers or suppliers are
any suppliers; breaking the rules.

̸ ensure that service providers and
suppliers are following all health and
safety rules and protecting human
rights.

IS THIS ETHICAL?

Situation: the hotel is suddenly busier than expected and you need to

employ third party employees to help cover operations. When you receive an
invoice you have noticed that the company has added an “emergency
supplement” for the last minute call. This was not agreed upon at the time of
request. What do you do?

3.1 RESPECTING WORKING CONDITIONS

3.1.6 HEALTH, SAFETY AND WORKING CONDITIONS

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ comply with safety regulations and ̸ ignore or keep quite about any
maintain a safe and healthy working situation where service providers or
environment; suppliers are breaking the rules.

̸ make sure that your actions do not
create risks for others;

̸ report any risk to your health, safety or
well-being at work.

IS THIS ETHICAL?

Situation: your manager asked you to deactivate a safety system, which has

never been requested before. What should you do?

3.2 RESPECTING CAREERS

3.2.1 NON-DISCRIMINATORY, TRANSPARENT RECRUITMENT POLICIES

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ ask questions that can not be ̸ ask questions that can be considered as
considered as discrimination, for discrimination, for example:
example: •How old are you?
•Are you married?
•How many years of experience do you •Do you have children?
have in this position? •Do you have any disabilities?

•Can you tell me about the skills you
have that would be relevant to this
position?

IS THIS ETHICAL?

Situation: you have finished interviews with potential candidates, and you hear

that your colleague is giving negative feedbacks about the candidate because of
his religion. It seems that your colleague doesn’t want to hire him because of his
beliefs. What should you do?

3.2 RESPECTING CAREERS

3.2.2 VALUING AND RESPECTING DIVERSITY AND INCLUSION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ follow Accor`s diversity policy; ̸ discriminate against people for reason
of gender, disability, age etc.
̸ make sure that our guests, customers,
suppliers and partners are familiar with
Accor diversity policy and commitment.

IS THIS ETHICAL?

Situation: one of your colleagues is making jokes and speaking negatively about

the nationality and ethnic origin of your other colleague. What should you do?

3.2 RESPECTING CAREERS

3.2.3 REWARDING PERFORMANCE
3.2.4 TRAINING AND CAREER SUPPORT

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ encourage and motivate your team ̸ forget that every employee should be
members, to do their best and to be given the chance to grow at Accor.
proud of a job well done.



4.1 RESPECTING THE ENVIRONMENT

4.1.1 ENVIRONMENTAL MANAGEMENT

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ comply with the hotel`s Accor Planet ̸ hide any effects of the environmental
21 environmental promises. footprint of your business activities.

IS THIS RESPONSIBLE?

Situation: an owner approaches Accor to franchise its hotel despite the fact

that there are numerous environmental failings and shortcomings in its
running and management (no waste management, routine usage of single
use plastic products, etc.). Is such a proposal acceptable?

4.1 RESPECTING THE ENVIRONMENT

4.1.2 RAISING GUEST AWARENESS AND EMPLOYEE TRAINING

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ be Accor ambassador and support ̸ ignore hotel and Accor environmental
environmental protection and protection rules.
initiatives;

̸ report activities and failings that
creates a negative environment impact.

IS THIS RESPONSIBLE?

Situation: you are in charge of the activities and experiences offered to

guests in a hotel located near a nature reserve. The hotel sales manager puts
forward a plan to offer some guests excursions into the reserve to go
hunting. What should you do?

4.1 RESPECTING THE ENVIRONMENT

4.1.3 CONSERVING NATURAL RESOURCES

• ENERGY AND CARBON FOOTPRINT

The tourism industry is particularly exposed to the effects of climate change. In addition to
representing a major cost, hotel energy consumption ranks high among the Group’s leading
environmental impacts.

• WATER

The Group’s direct water use is very significant and may sometimes represent a burden in
water-stressed regions.

• POLLUTION AND DISCHARGES

The quality of air or groundwater may be impacted by the organic matter, particles or
chemicals released in hotel discharges.

• BIODIVERSITY

The tourism industry is a particular source of biodiversity damage.

• WASTE, FOOD WASTE AND RECYCLING

The waste produced by our hotels comes from foodstuffs, complimentary products and
other operating products, and from guest activities.

4.1 RESPECTING THE ENVIRONMENT

4.1.3 CONSERVING NATURAL RESOURCES

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ report activities that creates a negative ̸ include endangered species in menus
environmental impact; Break the Planet 21 environmental promises.

̸ respect the commitments made in the
Sustainable and Healthy Food Charter;

̸ support and raise employee awareness
to be more green in their work activities;

̸ choose the most efficient and sustainable
use of energy and other natural resources;

̸ monitor regular use of water and
electricity.

IS THIS RESPONSIBLE?

Situation: a guest asks you to serve shark fin at a banquet that he is organizing in the

hotel. Should you agree to his request?

4.2 RESPECTING LOCAL COMMUNITIES AND SOCIETY

4.2.1 HEALTH AND NUTRITION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ ensure that the food we offer is balanced ̸ avoid any recommendations for a healthy
and varied; and sustainable diet.

̸ ensure there is a vegetarian option in the
dishes that we offer in our restaurants.

IS THIS RESPONSIBLE?

Situation: you are a restaurant chef; you decide to change menu to promote local

dishes with meat. This will give you a chance to use your meat stocks. Is it responsible to
have only these dishes on your menu?

4.2 RESPECTING LOCAL COMMUNITIES AND SOCIETY

4.2.2 RESPONSIBLE MARKETING AND COMMUNICATION

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ be transparent in actions and ̸ take advantage of guests;
communications;
̸ promote any actions that have not yet been
̸ avoid any form of stereotyping sexism or rolled out.
racism in our marketing communication.

IS THIS RESPONSIBLE?

Situation: you are a restaurant chef; you decide to change menu to promote local

dishes with meat. This will give you a chance to use your meat stocks. Is it responsible to
have only these dishes on your menu?

4.2 RESPECTING LOCAL COMMUNITIES AND SOCIETY

4.2.3 SPONSORSHIP

YOU SHOULD ALWAYS YOU SHOULD NEVER

̸ apply Know Your Counterparty (KYC) ̸ allow a situation where a third person is
procedure to understand the sponsors; failing to follow the hotel`s rules and
regulations of ethics, anti-bribery and
̸ share the standards and commitments corruption;
of our Ethics Charter with all partners;
̸ process the personal data of our guests
̸ ensure that our partners do their best without complying with our Personal Data
to respect the standards and Protection Charter;
commitments of our Ethics Charter;
̸ use any complimentary items allocated to
̸ pay attention to issues or problem the hotel or Accor for personal gain.
situations involving bribery,
corruption and other forms of conduct
that are against to hotel and Accor
values.

4.2 RESPECTING LOCAL COMMUNITIES AND SOCIETY

4.2.3 SPONSORSHIP

IS THIS RESPONSIBLE?

Situation: an owner of a sport club, asks your general manager to sponsor his club in

exchange to get an access to the local market. What will you suggest?