LOGISTICS CUSTOMER SERVICE DPB20082 BUSINESS COMMUNICATION
GROUP MEMBER SHAKIB AL ASLAM BIN (23DLS23F1087) IZZAT IRFAN BIN ZULKIFLY (23DLS23F1089) KHAIRUL AMAR ASHRAF BIN ZAINAL ABIDIN )23DLS23F1101) MUHAMMAD RUSYDI BIN AZLIE (23DLS23F1079)
01 INTRODUCTION HISTORY ORGANIZATION CHART MISSION, VISION, OBJECTIVES 02 ANALYSIS AND DISCUSSION BACKGROUND QUESTION AND ANSWER 04 CONCLUSION Table of contents 03 INSIGHTS
At Zulkifly Workshop, we're committed to top-notch logistics customer service. From order processing to problem resolution, we ensure smooth operations. With clear communication, efficient tracking, and personalized solutions, we aim for excellence in every aspect, fostering lasting partnerships and satisfaction. SUMMARY
HISTORY Over the past five years, Zulkifly's Workshop has seen significant growth and change. We've embraced modern technology while staying true to our craft, expanded our collaborations, focused on sustainability, and transformed digitally. Looking ahead, we're excited to continue innovating and inspiring others.
Organization chart Azlan bin Rahman (Senior Mechanic) Ravi Kumar A/L Raj (Junior Mechanic) Nur Aisyah binti Zulkifli (Electrical Lead) Farah Hanim binti Rahman (Senior Electrician) Mohd Azlan bin Ismail (Junior Electrician) Zulkifly bin Zainuddin (Workshop Owner) Aminah binti Samad (Operations Manager) Siti Khadijah binti Ahmad (Workshop Supervisor) Halimah binti Yusof (HR Manager) Rosnani binti Yusof (HR Assistant) Ismail bin Zulkifli (Mechanical Lead)
consistently deliver exceptional logistics services, meeting and exceeding customer expectations while promoting innovation, sustainability, and growth in the industry Zulkifly Workshop's mission is to provide unparalleled logistics customer service, ensuring seamless operations and fostering lasting partnerships through clear communication, efficient tracking, and personalized solutions. to be the best in logistics, known for great service, innovation, and sustainability. We aim to be the go-to partner for businesses needing reliable and personalized logistics solutions, helping them grow while making a positive impact. 01 MISSION 03 OBJECTIVE 02 VISION
In te rvie we e b ac kg ro und For the past 5 years, Zulkifly has run his own workshop, overseeing operations, employing skilled mechanics, and focusing on quality service. He is skilled in automotive systems, diagnostic tools, and repairs. Ahmad has strong leadership and communication skills. He aims to expand his workshop, introduce electric vehicle services, and mentor young mechanics. Ahmad's experience and dedication make his workshop successful. Personal Information: Name: Zulkifly Bin Zainuddin Age: 49 Nationality: Malaysian Live: 157,JALAN JASMIN INDAH 8,TAMAN JASMIN INDAH,70450 SEREMBAN,NEGERI SEMBILAN
Que s tio n and an s we r how do you think customer complaints can be handle? acknowledging complaints, actively listening to the customer's concerns, offering sincere apologies, providing solutions or compensation, and using feedback to improve processes and prevent similar issues in the workshop how do you think customer information can be send accurately and right time? how do you think customer feedback can improve the service ? Utilizing secure data management systems, automating information updates where possible, ensuring accuracy through doublechecking data before sending, and providing clear instructions for customers to update their information. soliciting feedback through surveys, social media, and direct communication channels, analyzing feedback data to identify trends and areas for improvement, implementing changes based on customer suggestions, and demonstrating to customers that their feedback
INTERVIEW INSIGHTS Company Priorities: By discussing logistics customer service during the interview we understand how the company values customer satisfaction and the role logistics plays in achieving it Continuous Improvement Mindset: Interviews about logistics customer service emphasize the importance of a continuous improvement mindset. we can learn how the company encourages feedback, conducts performance evaluations, and implements process enhancements to optimize logistics operations and enhance customer satisfaction.
conclusion In short, logistics customer service is crucial for business success. It involves delivering goods on time, solving problems, and putting customers first and how companies value customer satisfaction, teamwork, problem-solving, and continuous improvement in logistics. Understanding these aspects helps candidates prepare to contribute effectively to the company's success by delivering great customer service and aligning with its goals.
.! ACTIVITY AT WORKSHOP
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