DENR-7 CITIZENS CHARTER

CITIZEN’S CHARTER NO. RO-F-04. APPLICATION FOR CHAINSAW
REGISTRATION

This Registration serve as a legal proof of ownership, use and possession of chainsaw in the
Philippines. The DENR shall issue different permits or certifications for the purchase or import,
manufacture, selling, re-selling, disposal, distribution, transfer of ownership, lease, rental or lending of
chainsaws.

Office or Division: Regulation and Permitting Section, DENR CENRO

Classification: Simple

Type of Transaction: G2B - Government to Business

G2C - Government to Citizen

G2G - Government to Government

Who may avail: Holder of Timber License Agreement, Production Sharing Agreement,

Co-production Sharing Agreement, or a Private Land Timber

Permit/Special Private Land Timber Permit, CBFMA, IFMA, SIFMA, or

other tenurial instruments; Orchard or tree farmer; Industrial tree

farmer; Licensed wood processor and the chainsaw shall be used for

the cutting of timber that has been legally sold to said applicant; Anyone

who shows satisfactory proof that the possession and/or use of a

chainsaw is for a legal purpose; and Agencies of the government,

GOCCs that use chainsaws in some aspects of their functions (except

for Palawan where the jurisdiction falls with PCSD)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Official Receipt of Chainsaw Purchase (1 Requesting Party, Store or Dealer

original)

2. Stencil Serial Number of Chainsaw Requesting Party

3. Duly accomplished Application Form CENR Office

4. Detailed Specification of Chainsaw (e.g. brand, Official Receipt, Package or the Physical

model, engine capacity, etc.) Chainsaw

5. Notarized Deed of Absolute Sale, if transfer of Requesting party, Private Lawyer or Notary

ownership (1 original) Public Office

6. Actual chainsaw Requesting Party

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1. Submit 1. Check Receiving/Releasing
application completeness of None 30 min.
form and application and Clerk
supporting supporting CENRO Records
documents to documents. Receive
and forward to Unit

Technical Staff

Page 50 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
the CENR BE PAID TIME RESPONSIBLE
Office. CENR Regulation and
Officer/Deputy Permitting Section
1.1. None CENR Officer.
1.2. Receive and (RPS)

review None 30 min. Chief
application. RPS
Prepare and
sign Order of
Payment.

2. Receive Order Forward Php 500.00 30 min. Credit Officer
of Payment application to Registration 1 hour CENR Office
and pay Technical Staff.
corresponding 2. Receive payment Fee 30 min. Technical Staff
fee. and issue Official 1 hour RPS
Receipt (OR).
3. Receive OR. Chief, RPS
3. Receive application. None
3.1. None Conduct verification None CENR Officer
of supporting None CENRO
3.2. None documents and
inspection of
chainsaw. Prepare
Certification and
initial on the
duplicate copy.

3.1. Receive and
review
application. Affix
initial on the
duplicate copy.
Forward to
CENR Officer for
approval.

3.2. Receive, review
and approve
Certificate of
Registration.

Page 51 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
3.3. None BE PAID
3.3. Record, assign TIME RESPONSIBLE
4. Receive control number None
Certificate of and release 30 min. Receiving/Releasing
Chainsaw Certification of Clerk
Registration. Registration.
CENRO Records
Unit

None

Php 500.00 4 hours & 30 min.
TOTAL Registration

Fee

Page 52 of 92

CITIZEN’S CHARTER NO. RO-F-05. ISSUANCE OF TREE CUTTING AND/OR
EARTHBALLING PERMIT FOR DPWH PROJECTS*

This Permit serves as proof of authorization for the removal/cutting and/or relocation of trees
affected by DPWH projects.

Office or Division: Regulation and Permitting Section, DENR CENRO

Classification: Highly Technical

Type of Transaction: G2G - Government to Government

Who may avail: Department of Public Works and Highways (DPWH) Regional or

District Office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application letter (1 original) DPWH Regional or District Office

2. LGU endorsement/Certification of No Objection from Barangay or Municipal LGU

Sanggunian (1 original)

3. Approved Land Tenurial Instrument (LTI)/Special Land DPWH or concerned DENR Office

Use Permit (SLUP), if within Timberland (1 photocopy)

4. Approved Site Development Plan/Infrastructure Plan DPWH Regional or District Office

with tree charting (1 original)

5. Appropriate Certificate of Non-Coverage or Environmental Management Bureau

Environmental Compliance Certificate (CNC/ECC) (1 (EMB) Regional Office

photocopy)

6. Free, Prior and Informed Consent (FPIC), if applicable Indigenous Community and NCIP

7. Waiver/Consent of owner/s, if titled property (1 original) Concerned lot owner

8. PAMB Clearance/Resolution, if within Protected Area PAMB

(1 original)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1. Submit the 1. Check Receiving/Releasing
completeness of None 30 min.
request/ application, and Clerk,
forward to Deputy None 1 hour CENRO Records
application with CENR Officer/ None 1 hour
CENR Officer. Unit
complete
1.1. Review and Technical Staff
supporting refer the RPS
application to
documents to Chief, RPS. Deputy CENR
Officer/
CENR Office. 1.2. Receive and
review CENR Officer
1.1. None
Chief
1.2. None RPS

Page 53 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1.3. None application.
1.4. None Forward None 2 days Inspection Team
1.5. None application and None Concerned
1.6. None instruct Chief None Unit/Section
1.7. None of concerned None
Unit/Section to None 2 hours Chief/Technical Staff
process permit. Concerned
1.3. Conduct field Unit/Section,
validation, CENRO
inventory and
scaling. 1 hour Chief
Prepare, sign RPS
and submit
report. 1 hour Deputy CENR
1.4. Review report. 30 min. Officer/
Prepare cutting
permit, initial CENR Officer
and forward to
the Chief, RPS Receiving/Releasing
for review and Clerk,
initial.
1.5. Review, initial CENRO Records
and forward Unit
the cutting
permit to the
Deputy CENR
Officer/CENR
Officer.
1.6. Review and
sign/approve
the Tree
Cutting Permit
(TCP).
1.7. Record and
release, the
approved TCP.

Page 54 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
2. Receive TCP. RESPONSIBLE
BE PAID TIME

None

TOTAL: None 2 days & 7 hours

*Prior to the application, DPWH shall submit their proposal/requirements to the CENR Office.

Page 55 of 92

CITIZEN’S CHARTER NO. RO-F-06. ISSUANCE OF TREE CUTTING PERMIT FOR
PLANTED TREES (TENURED FORESTLAND OR PRIVATE LAND), OR TREES
(PLANTED OR NATURALLY GROWN) THAT POSE THREAT TO HUMAN LIVES
AND PROPERTIES

This Permit serves as proof of authorization for the removal/cutting of trees in public and private
places that pose danger to the human lives and/or properties as evaluated by DENR, or trees that are
planted within tenured forestland or private land.

Office or Division: Regulation and Permitting Section, DENR CENRO to Regional Office

Classification: Highly Technical (Multi-Stage Processing)

Type of Transaction: G2C - Government to Citizen

G2G - Government to Government

G2B - Government to Business

Who may avail: Any Filipino citizen, private corporations, holders of tenurial

instruments, Government Agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application Letter (1 original) Requesting Party

2. LGU Endorsement/Certification of No Objection Concerned LGU (City/Municipal/Barangay)

(1 original)

Additional if Private Property

3. OCT/TCT (1 certified copy or 1 photocopy with Requesting Party or Registry of Deeds

accompanying owner’s copy) (ROD)

Additional if School/Organization

4. PTA Resolution or Resolution from any organize Requesting Party, School PTA, or

group of No Objection and Reason for Cutting (1 Organization

original)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
BE PAID
NG TIME RESPONSIBLE
None
CENRO 1. Check completeness of Technical Staff
1. Submit letter Regulation and
application and Permitting Section
request and
supporting supporting documents, (RPS)
documents
and receive and forward Receiving/Releasin
g Clerk
the application to Deputy 30 min.
CENRO Records
CENR Officer/CENR Unit

Officer.

Prepare Order of
Payment.

Page 56 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
BE PAID NG TIME RESPONSIBLE
2. Pay 2. Accept payment and Php 50.00/
certification issue Official Receipt certification 30 min. Credit Officer
and oath fee (OR). Certificati
on Fee Deputy CENR
Officer/
Php 36.00/
application CENR Officer
Oath Fee CENRO
Chief
3. Receive OR. 3. Receive, review and RPS
refer the application to
Chief, RPS. None 1 hour Inspection Team
CENRO
3.1. None 3.1. Receive and review
the application, and Chief
assign inspection None 30 min. RPS
team to conduct site None
inspection. None 10 days or CENR Officer
None less CENRO
4. Guide/accom 4. Conduct inspection of
the area and prepare depending
pany the report with attachments on the
(map, geo-tagged
inventory photos and tally sheets) location of
and endorsement to the area*
team to the PENR Office. Forward
to Chief, RPS. 1 hour
site.
4.1. Review the 1 hour
4.1. None inspection report and
submit
4.2. None recommendation to
CENRO.

4.2. Receive and review
the application and
inspection report.
Approve
recommendation.
Sign the
endorsement to
PENR Office.

Page 57 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
4.3. None BE PAID NG TIME RESPONSIBLE
4.3. Record and release 3 days or
the application, None Receiving/Releasin
supporting less g Clerk
documents and None depending
endorsement to CENRO Records
PENR Office. None on the Unit
location of
None
PENR
Office

PENRO 4.4. Receive documents 1 hour Receiving/Releasin
4.4. None and forward to Chief, g Clerk
4.5. None Technical Services
Division (TSD) PENRO Records
4.6. None Section
4.5. Review, evaluate
application and 2 hours Chief/Staff
prepare Concerned
memorandum Unit/Section
endorsement to
Regional Office Chief
through Chief, TSD TSD
for countersigning.
1 hour PENR Officer
4.6. Review and sign the PENRO
memorandum
endorsement for the
Regional Executive
Director (RED).

4.7. None 4.7. Record and release 3 days or
the application and less
supporting None Receiving/Releasin
documents. None depending g Clerk
on the
PENRO Records
location of Section
Regional

Office

REGIONAL OFFICE (RO)

4.8. None 4.8. Receive documents Receiving/Releasin
g Clerk
and forward to 1 hour
RO Records
Forest Utilization Section

Section (FUS)

Page 58 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
4.9. None BE PAID NG TIME RESPONSIBLE
4.9. Receive and record
4.10. None application and None 30 min. FUS Receiving
forward to Chief, Clerk,
FUS. None 1 day
Regional Office
4.10. Conduct detailed
review/evaluation of Chief/Staff, FUS,
application. Regional Office

4.11. None 4.11. Prepare the Tree None 4 hours Chief/Staff, FUS,
4.12. None Cutting Permit (TCP) None Regional Office
4.13. None and Memorandum None
4.14. None Instruction to None 2 hours Chief, LPDD,
4.15. None concerned CENRO None Regional Office
to supervise the
cutting. 2 hours ARD, TS,
Regional Office
4.12. Review/initial and
forward the permit 1 day RED,
and memorandum to Regional Office
Assistant Regional
Director for 30 min. Receiving/Releasin
Technical Services g Clerk
(ARD, TS)
RO Records
4.13. Review/initial and Section
forward the permit
and memorandum
for the Regional
Executive Director
(RED)’s signature

4.14. Sign/approve the
permit and
memorandum
instruction

4.15. Record and release
approved Tree
Cutting Permit to
applicant, copy
furnished to PENRO
and CENRO

Page 59 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
BE PAID
NG TIME RESPONSIBLE
None
5. Receive the 13 days, 4 hours & 30 min.
approved Php 86.00 3 days & 4 hours
Tree Cutting None 3 days & 2 hours
Permit None
CENRO SUB-TOTAL
PENRO SUB-TOTAL Php 50.00/
REGIONAL OFFICE SUB-TOTAL certificatio

n
Certificati

on Fee

TOTAL Php 36.00/ 20 days, 2 hours & 30 min.
applicatio

n
Oath Fee

TOTAL
Php 86.00

+
*Number of processing days may increase depending on the location, unexpected issues that may
arise from the application, availability of manpower, peace and security situation, and weather condition
in the area.

Page 60 of 92

CITIZEN’S CHARTER NO. RO-F-07. ISSUANCE OF PRIVATE LAND TIMBER
PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR
PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS

PLTP or SPLTP serves as the official authority to cut naturally grown trees within private or titled
lands.

Office or Division: Regulation and Permitting Section, DENR CENRO to Office of the

Undersecretary for Field Operations, Central Office

Classification: Highly Technical (Multi-Stage Processing)

Type of Transaction: G2C - Government to Citizen

Who may avail: Concerned Public Individual, Administrator of Schools and Other Public

Places

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application Letter (1 original) Requesting Party

2. LGU Endorsement/Certification of No Concerned LGU (City/Municipal/Barangay)

Objection (1 original)

Additional if Private Property

3. OCT/TCT (1 certified copy or 1 photocopy with Requesting Party or Registry of Deeds (ROD)
accompanying owner’s copy)

Additional if School/Organization

4. PTA Resolution or Resolution from any Requesting Party, School PTA, or Organization

organize group of No Objection and Reason

for Cutting (1 original)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
BE PAID NG TIME RESPONSIBLE
CENRO
None 30 min. Technical Staff
1. Submit letter 1. Check completeness of Regulation and
Php 50.00/ 30 min. Permitting Section
request and application and certificatio
(RPS)
supporting supporting documents, n
Receiving/Releasing
documents. and receive and Clerk

forward the application CENRO Records
Unit
to Deputy CENR
Credit Officer
Officer/CENR Officer. CENRO

2. Pay certification Prepare Order of
and oath fee. Payment.
2. Accept payment and
issue Official Receipt
(OR).

Page 61 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
BE PAID NG TIME RESPONSIBLE
Certificati
on Fee

3. Receive OR. 3. Receive, review and Php 36.00/ Deputy CENR
refer the application to application Officer/
Chief, RPS. Oath Fee 1 hour
CENR Officer
3.1. None 3.1. Receive and review None 30 min. CENRO
4. Guide/accompan the application, and None Chief
assign inspection 10 days or RPS
y the inventory team to conduct None less
team to the site. site inspection. Inspection Team
None depending CENRO
4.1. None 4. Conduct inspection of on the
4.2. None the area and prepare None Chief
report with location of RPS
4.3. None attachments (map, None the area*
geo-tagged photos CENR Officer
and tally sheets) and 3 hours CENRO
endorsement to PENR
Office. Forward to 2 hours Receiving/Releasing
Chief, RPS. Clerk
3 days or
4.1. Review the less
inspection report
and submit depending
recommendation to
CENRO.

4.2. Receive and review
the application and
inspection report.
Approve
recommendation.
Sign the
endorsement to
PENR Office.

4.3. Record and release
the application,
supporting

Page 62 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
PENRO BE PAID NG TIME RESPONSIBLE
4.4. None documents and CENRO Records
4.5. None endorsement to None on the
PENR Office. None location of Unit
4.6. None
4.4. Receive documents None PENR
4.7. None and forward to None Office
Chief, Technical None
Services Division None 1 hour Receiving/Releasing
(TSD) Clerk

4.5. Review, evaluate PENRO Records
application and Section
prepare
memorandum 2 hours Chief/Staff
endorsement to Concerned
Regional Office Unit/Section
through Chief, TSD
for countersigning. Chief
TSD
4.6. Review and sign
the memorandum 2 hours PENR Officer
endorsement for PENRO
the Regional
Executive Director 3 days or Receiving/Releasing
(RED). less Clerk

4.7. Record and release depending PENRO Records
the application and on the Section
supporting
documents. location of
Regional

Office

REGIONAL OFFICE (RO)

4.8. None 4.8. Receive documents Receiving/Releasing
and forward to Clerk
4.9. None 4.9. Forest Utilization 1 hour
Section (FUS) 30 min. RO Records Section
Receive and record
application and FUS Receiving
forward to Chief, Clerk,
FUS.
Regional Office

Page 63 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSONS
4.10. None BE PAID NG TIME RESPONSIBLE
4.11. None 4.10. Conduct detailed 2 days Chief/Staff, FUS,
4.12. None review/evaluation of None 4 hours Regional Office
application. None
4.13. None 2 hours Chief/Staff, FUS,
4.11. Prepare the None Regional Office
4.14. None Memorandum 2 hours
4.15. None endorsement for None Chief, LPDD,
Director, FMB. 1 day Regional Office
None 3 days or
4.12. Review/initial and None ARD, TS,
forward the permit less Regional Office
and memorandum
to Assistant RED,
Regional Director Regional Office
for Technical
Services (ARD, TS) Releasing Clerk,
Regional Office
4.13. Review/initial and
forward the permit
and memorandum
for the Regional
Executive Director
(RED)’s signature

4.14. Sign/approve the
permit and
memorandum
instruction

4.15. Record and release
Memorandum for
FMB.

Page 64 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID
TIME RESPONSIBLE
None
FOREST MANAGEMENT BUREAU (FMB)
None
4.16. None 4.16. Receive and
None
record the
None
PLTP/SPLTP

application

papers and Unit Chief
Records Unit – FMB
documentary 15 min.

requirements

referred to FMB

Director for

appropriate

action.

4.17. None 4.17. Receive and

record the same
for the Director’s

instruction to the 1 hour Director
FMB
Chief of Forest

Resources

Management

Division (FRMD).

4.18. None 4.18. Receive and

assign the

documents to Division Chief

Forest Resource- Forest Resources

Use and 1 hour Management
Division (FRMD) –
Assessment
FMB
Section for

review and CSW

formulation.

4.19. None 4.19. Receive and

record the

documents. Section Chief

Assign the Forest Resource-

documents and 1 hour Use and

provides Assessment Section
(FR-UAS) – FRMD,
instruction to the
FMB
concerned Action

Officer of the

Section.

Page 65 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
4.20. None BE PAID
4.20. Review and TIME RESPONSIBLE
4.21. None evaluate the None
4.22. None PLTP/SPLTP 7 days Action Officer
4.23. None application and None FMB
4.24. None its attached None
4.25. None documentary None 1 hour Section Chief
requirements None FR-UAS – FRMD,
and drafts None
corresponding FMB
action
documents (i.e. 1 hour Division Chief
CSW, draft FRMD – FMB
PLTP/SPLTP) for
approval of the 1 hour Assistant Director
Undersecretary FMB
for Field
Operations. 1 hour Director
15 min. FMB
4.21. Review the draft
action Chief
documents and Records Unit, FMB
affix initial if
found in order.

4.22. Review the draft
action
documents and
affix initial if
found in order.

4.23. Review the draft
action
documents and
affix initial if
found in order.

4.24. Review and affix
signature on the
Memorandum
endorse the
PLTP/SPLTP for
approval.

4.25. Record the
documents and

Page 66 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID
CENTRAL forward to the TIME RESPONSIBLE
OFFICE Receiving Unit, None
4.26. None Records 1 hour Receiving/Releasing
Management None Clerk
4.27. None Division, DENR None
Central Office. None Office of the
4.28. None Undersecretary for
4.26. Receive Field Operations
documents from
Records (OUFO)
Management
Division (RMD), 1 hour IEC Officer/
DENR Central Messenger
Office, record in
logbook and OUFO
DATS, and
forward to the Chief of Staff
Undersecretary OUFO
for Field
Operations Undersecretary for
(Usec. FO) FO

4.27. Receive the Tree
Cutting Permit
/Track/Accept
Document from
Records Division
and records the
document in the
logbook.

4.28. Review the Tree
Cutting Permit.*

5 days

4.29. None 4.29. Sign the Tree
Cutting Permit

Page 67 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID
TIME RESPONSIBLE
None
4.30. None 4.30. Seal/date the
None
Tree Cutting Messenger/
Php 86.00 Technical Support
Permit and None
None Specialist
Track/Release None OUFO
None
the documents to
Php 50.00/
FMB for certification
Certification
releasing.
Fee
FOREST MANAGEMENT BUREAU (FMB)

4.31. None 4.31. Receive the

approved permit

from DENR

Records

Management

Division for 30 min.

numbering and

release to the + 2 days travel Chief
time to Records Unit, FMB
applicant Regional
Office
/proponent.

Original copy - 13 days, 7 hours & 30 min.
Applicant 3 days & 5 hours
Copy 1 - 7 days & 1 hour & 30 min.
Regional Office 10 days
Copy 2 - PENRO 5 days & 2 hours
Copy 3 - CENRO
CENRO SUB-TOTAL
PENRO SUB-TOTAL
REGIONAL OFFICE SUB-TOTAL
FMB SUB-TOTAL
CENTRAL OFFICE SUB-TOTAL

TOTAL Php 36.00/ 40 days
application

Oath Fee

Page 68 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS

BE PAID TIME RESPONSIBLE

TOTAL

Php 86.00 +

*The approval of the Tree Cutting Permit may take longer than the expected processing time if complex

issues were identified in the course of the processing. The Undersecretary for Field Operations,

Assistant Secretaries for Field Operations and/or the Forest Management Bureau may, from time to

time, conduct inquiries, research or consultations in relation to the application/request.

Page 69 of 92

DENR CENR, PENR AND REGIONAL OFFICES

Lands Sector
(External Services)

Page 70 of 92

CITIZEN’S CHARTER NO. RO-L-01. ISSUANCE OF CERTIFICATION OF LAND
STATUS AND/OR CERTIFICATION OF SURVEY CLAIMANT

This Certification is being issued based from the land records/status and projection in the land
classification map for alienability or disposability of the land being applied for. The requesting party may
also request for the Certification of Survey Claimant for additional fee. This Certification does not
construe ownership and is for reference only.

Office or Division: Regulation and Permitting Section, DENR CENRO

Classification: Highly Technical

Type of Transaction: G2B - Government to Business

G2C - Government to Citizen

G2G - Government to Government

Who may avail: Banks, Corporations, Private Associations e.g. Surveying Firms;
Realtors’/Developers’ Corporations, Land Owners, LGUs, DPWH,

Philippine Port Authority, Department of Tourism, DepEd and other

stakeholders

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request Form (1 original, 1 duplicate copy) CENRO Records Office or Public Assistance

Desk
2. Any document showing the identity of the lot (1 End-user or Assessor’s Office

photocopy)

3. Sketch Plan with Complete Technical Geodetic Engineer

Description (1 original)

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSONS
PAID TIME RESPONSIBLE
1. File 1. Receive the
application request, record in None 15 min. Receiving/Releasing
with complete logbook and/or Clerk
supporting Document Tracking None 15 min.
documents to System, and CENRO Records
the CENRO forward to Records Unit
Receiving Unit.
Area/Records Records Officer
Unit. CENRO Records

1.1. None 1.1. Receive Unit
documents, and
check the lot
status in the
Land

Page 71 of 92

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME
Technical Staff
1.2. None Administration Regulation and
and Permitting Section
Management None 15 min.
System (LAMS), (RPS)
allocation book
or index card. Bill Collector
Forward to Cashier
Technical Staff.
1.2. Receive request
and prepare
Order of
Payment and
forward the
same to client.

2. Receive 2. Receive payment Php 20.00/lot
and issue and + Php 10.00/
Order of photocopy Official additional lot
Receipt. Certification
Payment and Fee of Status

pay Php 30.00
Documentary
corresponding
Stamp
fee. Pay
Additional if
additional fee for
Certificate of
if the request Survey
Claimant:
includes

Certification of

Survey

Claimant. 30 min.

3. Receive 3. Receive copy of Php 20.00/lot 1 day Technical Staff
+ Php 10.00/ (without issue) RPS
Official official receipt. additional lot
Certification

Fee of
Survey
Claimant

None

Receipt and

Page 72 of 92

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSONS
PAID TIME RESPONSIBLE
Verify and project 4 days
forward the the lot, and prepare
and sign the (if with issue*)
same to Certification.

Technical

Staff, RPS.

(*If area falls within
boundary line of
Timberland and
A&D, near rivers,
creeks and
shoreline, and
other special
cases).

Conduct actual
ground verification,
plot coordinates in
map, and prepare
and sign report.

3.1. None Forward the None 30 min. Chief
3.3. None Certification and None RPS
3.4. None supporting None
documents, if any, 1 hour CENR Officer
to Chief, RPS.
3.2. Receive, review 20 min. Receiving/Releasing
Clerk
and sign the
Certification CENRO Records
and forward to Unit
CENR Officer.

3.3. Receive,
review, sign
and approve
the
Certification.

3.4. Record and
release
documents.

Page 73 of 92

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSONS
RESPONSIBLE
4. Receive the PAID TIME
Certification.

Php 20.00/lot
+ Php 10.00/
additional lot
Certification
Fee of Status

Php 30.00 Without 1 day, 3 hours & 5
Documentary issues min.

Stamp

Additional if
for
Certificate of
Survey
Claimant:

TOTAL: Php 20.00/lot
+ Php 10.00/
additional lot 4 days, 3 hours & 5
Certification min.

Fee of
Survey
Claimant

With issues

TOTAL
Php 50.00 +

If with
Certificate of

Survey
Claimant:
Php 70.00 +

Page 74 of 92

CITIZEN’S CHARTER NO. RO-L-02. ISSUANCE OF SURVEY AUTHORITY

This document is an authority given to private Geodetic Engineers (GEs) for the survey of
public lands.

Office or Division: Regulation and Permitting Section, DENR CENRO

Classification: Highly Technical

Type of Transaction: G2B - Government to Business

G2C - Government to Citizen

Who may avail: Private Geodetic Engineers and Land owners

CHECKLIST OF REQUIREMENTS* WHERE TO SECURE

1a. Duly accomplished Letter-Request Form from the Land Owner/Geodetic Engineer

land owner requesting for survey authority and

authorizing certain private GE to conduct the survey

(1 original) or

1b. Duly accomplished Letter-Request Form from the Land Owner/Geodetic Engineer

GE on behalf of his/her client (1 original)

2. Any proof of claim or acquisition of the property Land Owner/LGU

• Latest, Updated Tax declaration for the last Assessor's Office

year (1 certified copy)

• Deed of Sale (1 photocopy with accompanying Land Owner

Original Copy)

• Extra Judicial Settlement (1 original) Land Owner, Private Lawyer, Public
Attorney’s Office, or LGU

• Waiver of Rights (1 original) Land Owner

• Other documents Land Owner

*Note: DENR may request for additional documents or combination of documents mentioned above

depending on the situation of the application/request

3. Survey Authority form duly signed by the applicant Concerned CENR Office

and private Geodetic Engineer (1 original, 1

duplicate copy)

4. Certification of Land Status 20 Concerned CENR Office

5. Scheme of subdivision from GE (1 photocopy) Geodetic Engineer

6. Certification from the Regional Trial Court Regional Trial Court having Jurisdiction

concerned that there is no pending land

registration case involving the parcel being applied

for (1 original)

7. Certification from barangay that there is no record Office of the Barangay Captain having

of claims and conflict (1 original, 1 duplicate) Jurisdiction

8. Copy of Approved Survey Plan with Technical Geodetic Engineer, Land Owner, or

Description (if with previously approved surveys) Concerned DENR Regional Office

(1 blueprint copy)

Page 75 of 92

9. Certification of status of land from LRA (if the Land Registration Authority (LRA) Central
municipality is under cadastral proceedings or if Office, Quezon City
there is an old survey) (Private Survey) (1 original,
1 duplicate copy) Land Registration Authority (LRA) Central
Office, Quezon City
10. Lot Status (whether titled or not) (1 original)

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1. Submit Letter 1. Check 1 hour
Request to completeness of None Records Officer
the CENR supporting 40 min. CENRO Records
Office with documents based None 10 min.
complete on the checklist, and Unit
supporting receive and enter >Php 200.00 15 min.
requirements into the record book. Field Technical Staff
Forward to RPS 15 min. Regulation and
1.1. None Inspection Permitting Section
1.1. Receive request. Deposit*
2. Receive Prepare Order of (RPS)
Payment and None
Order of forward the same Bill collector
to client None Cashier
Payment and
2. Accept payment, Technical Staff
pay issue Official RPS
Receipt (OR) to the
corresponding applicant Chief
RPS
fees 3. Photocopy and
attach OR in the
3. Receive OR request, and record
OR number in the
3.1. None Survey Authority
form. Forward to
Chief, RPS.

3.1. Receive request,
and assign Land
Management
Inspector
(LMI)/Deputized
Public Land
Inspector (DPLI)

Page 76 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
3.2. None 3.2. Conduct field
None 3 days or more LMI/DPLI
investigation, depending on RPS
None the location
prepare and and size of the Chief
None RPS
submit area
None CENR Officer
Investigation None 30 min. CENRO

report with 30 min. Records Officer
CENRO Records
recommendation, 30 min.
Unit
and forward the 15 min. Records Officer
CENRO Records
same to Chief,
Unit
RPS

3.3. None 3.5. Receive and

review request,

report, and affix

signature in the

Survey Authority,

and forward to

CENRO

3.6. None 3.6. Review

documents/

reports, and

approve and sign

Survey Authority,

and forward to

CENRO Records

for releasing

3.7. None 3.7. Assign control

number on

Survey Authority

and enters into

the record book

3.8. None 3.8. Release Survey

Authority to

client/GE

4. Receive
Survey
Authority, sign
in the
duplicate
copy, and
forward the

Page 77 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
RESPONSIBLE
same to the BE PAID TIME
Records
Officer for
filing.

TOTAL: >Php 3 days, 4 hours & 5 min.
200.00 or more depending on the location
Field
Inspection and size of the area
Deposit

Computation:
*Field Inspection Deposit = (11 x H) + (1 x K) + 110

where
H = area in hectares per survey plan; a fraction of a hectare is considered one hectare
K = road network distance in kilometers of the survey site from the provincial district office or the
official station of inspector

Page 78 of 92

CITIZEN’S CHARTER NO. RO-L-03. APPLICATION FOR FREE PATENT
(AGRICULTURAL)

Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and
disposable land.

Office or Division: Regulation and Permitting Section, DENR CENRO to PENRO

Classification: Highly Technical (Multi-Stage Processing)

Type of Transaction G2C - Government to Citizen

Who may avail: All natural born Filipino and with dual citizenship Filipino

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Free Patent Application and Concerned CENR Office

prescribed forms (1 original)

2. Any document showing identity of land and claims of Land Owner/LGU

ownership

• Tax declaration (1 certified copy) Assessor's Office

• Deed of Sale (1 photocopy, present original copy) Land Owner, Notary Public, or LGU

• Extra Judicial Settlement (1 photocopy) Land Owner, Notary Public, or LGU

• Waiver of Rights (1 photocopy) Land Owner, Notary Public, or LGU

3. Certification from the Municipal Circuit/Regional Trial Land Owner, or Municipal

Court (MCTC/RTC) concerned that there is no pending Circuit/Regional Trial Court

land registration case involving the parcel being applied (MCTC/RTC) having Jurisdiction

for (1 original, 1 photocopy)

4. Approved Survey Plan with Technical Description/Form Concerned CENR Office

V37 (if covered with isolated survey) (1 certified copy)

5. Certification of status of land from LRA, if the municipality Land Registration Authority (LRA)

is under cadastral proceedings or if there is an old survey Central Office, Quezon City

(Private and Original Survey) (1 photocopy)

6. Certification that the land applied for is alienable and Concerned CENR Office

disposable (1 original, 1 photocopy)

7. Documentary Stamp (4 pieces) BIR, Post Office or DENR

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS

BE PAID TIME RESPONSIBLE

CENRO 1. Check completeness of None 3 hours LMO I
1. Submit application. If found in RPS
order, register, allocate,
accomplished index and assign Staff
Application application number. Scan, CENRO
Form to the Records Unit
CENR Office
with complete

Page 79 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
supporting encode and upload
requirements records in LAMS. None 30 min. Staff
1.1. None 1.1. Prepare Order of Php 50.00 CENRO
Application 30 min. Records Unit
2. Receive Payment and forward
the same to client Fee 1 hour Bill collector
Order of 2. Accept payment, issue Cashier
Official Receipt (OR) to None 3 hours
Payment and the applicant Staff
None 2 days CENRO
pay 3. Accept OR, indicate OR Records Unit
number, amount paid, and None 2 days
correspondin date in the application 30 days Chief
form and forward the None posting of RPS
g fees application to Chief, RPS Notices
None (including LMI/DPLI
3. Receive (OR) 3.1. Review application. investigation) CENR Officer
Assign Land
and forward Management Inspector CENRO
(LMI)/Deputized Public
the same to Land Inspector (DPLI) LMI/DPLI
for CENRO
Records inspection/investigatio
n LMI/DPLI
Unit/Section CENRO
3.2. Prepare posting of
3.1. None notices at the
barangay, municipal,
3.2. None or provincial hall where
the property is
3.3. None situated.
3.4. None
3.3. Travel to the barangay,
municipality or
province.

3.4. Posting of Notices in
the Barangay Hall.

Simultaneously
conduct investigation
on the land being
applied for.

Page 80 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
3.5. None
3.5. Get the signed proof of BE PAID TIME RESPONSIBLE
3.6. None posting from the
Barangay fifteen (15) None 5 days DPLI/LMI
3.7. None days after posting, and CENRO
3.8. None prepare, sign and
3.9. None submit investigation None 10 days LMO
3.10. None report, and forward to None I/Cartographer/
LMO I
Encoder
3.6. Screen the carpeta whoever is
and prepare available
V37/certified lot data
computation, Order of RPS
Award, and Judicial CENRO
Form, and forward to
Geodetic Engineer 5 days GE
(GE). RPS

3.7. Verify and certify the None 5 days Chief
correctness of the RPS
Technical Description
and forward to Chief, None 3 days CENR Officer
RPS None CENRO
None
3.8. Do final screening of 3 days or less Records Officer
carpeta and forward to depending on CENRO
CENRO for the location of
recommendation. Records Unit
the PENR
3.9. Review and initial file Office
copy of Patent and
Sign Indorsement to
PENRO for approval.

3.10. Transmit carpeta to
PENRO

PENRO 3.11. Receive the carpeta Records Officer
3.11. None and forward to Chief, PENRO
RPS. Update data in Records
LAMS, if applicable. 4 hours Section

Page 81 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
3.12. None BE PAID
3.13. None 3.12. Receive and review TIME RESPONSIBLE
the carpeta, and None
3.14. None forward to Chief, None 1 day Chief
3.15. None Technical Services None RPS
3.16. None Division (TSD). None
3.17. None 1 day & 4 Chief
3.13. Do the final review of None hours TSD
carpeta, initial file copy
of Free Patent, and 2 days PENR Officer
forward to PENRO for 2 days PENRO
approval of application
and issuance of Records
Patent. Officer/Staff

3.14. Sign Order of Approval PENRO
and Free Patent. Records
Forward to PENRO Section
Records for
numbering. PENR Officer
PENRO
3.15. Assign Patent Number/
Indexing, prepare
transmittal letter and
forward to PENRO for
signature.

3.16. Sign transmittal letter
and forward to PENRO
records for transmittal
to Registry of Deeds
(ROD).

3.17. Scan the order of
Approval, signed Free
Patent and transmittal
letter.

Upload to Land 5 days Liaison Officer
Administration and PENRO
Management System Records
(LAMS). Section

Transmit documents to
ROD, and copy furnish
the client.

Page 82 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
CENRO SUB-TOTAL BE PAID
PENRO SUB-TOTAL TIME RESPONSIBLE
Php 50.00
66 days (+ up to 32 additional
None
Php 50.00 processing days due extreme

case where corrections or

revisions on the details of the

patentee needs to be done or

when the signatories are

suddenly replaced which will

result into further review)

12 days

TOTAL: + Transfer 110 days maximum
fee of Php
10.00 per
hectare but

not less
than Php
100.00, if
applicable

TOTAL

Php 50.00
– 150.00

Note:
• Transfer fee shall be paid when the lot is transferred during the processing of the application.
The fee shall be paid based on where the application is being processed during the transfer i.e.
CENR or PENR Office.

This service is under the following laws:
• Commonwealth Act No. 141 or the “Public Land Act” (1936)
• Republic Act No. 782 or the “An Act to Grant Free Patents to Occupants of Public Agricultural
Land since or prior to July Fourth, Nineteen Hundred and Forty-Five” (1952)
• Republic Act No. 11231 or the “Agricultural Free Patent Reform Act” (2018)

*processing time is aligned with the realities in the field as considered in the 125

processing days for Residential Free patent

Page 83 of 92

CITIZEN’S CHARTER NO. RO-L-04. APPLICATION FOR FREE PATENT
(RESIDENTIAL)

Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and
disposable land.

Office or Division: Regulation and Permitting Section, DENR CENRO to PENRO

Classification: Highly Technical (Multi-Stage Processing)

Type of Transaction G2C - Government to Citizen

Who may avail: All natural born and naturalized Filipino

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Free Patent Application and Concerned CENR Office

prescribed forms (1 original)

2. Any document showing identity of land and claims of Land Owner/LGU

ownership

• Tax declaration (1 certified copy) Assessor's Office

• Deed of Sale (1 photocopy, present original copy) Land Owner, Notary Public, or LGU

• Extra Judicial Settlement (1 photocopy) Land Owner, Notary Public, or LGU

• Waiver of Rights (1 photocopy) Land Owner, Notary Public, or LGU

3. Certification from the Municipal Circuit/Regional Trial Land Owner, or Municipal

Court (MCTC/RTC) concerned that there is no pending Circuit/Regional Trial Court

land registration case involving the parcel being applied (MCTC/RTC) having Jurisdiction

for (1 original, 1 photocopy)

4. Approved Survey Plan with Technical Description/Form Concerned CENR Office

V37 (if covered with isolated survey) (1 certified copy)

5. Certification of status of land from LRA, if the municipality Land Registration Authority (LRA)

is under cadastral proceedings or if there is an old survey Central Office, Quezon City

(Private and Original Survey) (1 photocopy)

6. Certification that the land applied for is alienable and Concerned CENR Office

disposable (1 original, 1 photocopy)

7. Documentary Stamp (4 pieces) BIR, Post Office, DENR

8. Certification from LGU that the area applied for is zoned LGU
as Residential (1 original), or approved CLUP, if Land owner
applicable (1 photocopy)

9. Latest photograph of land and house (preferably geo-
tagged)

Page 84 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
CENRO 1. Check completeness of 3 hours
1. Submit application. If found in None 30 min. LMO I
order, register, allocate, 30 min. RPS
accomplished index and assign None 1 hour Staff
Application application number. Scan, Php 50.00 CENRO
Form to the encode and upload Application 3 hours Records Unit
CENR Office records in LAMS. Staff
with complete Fee 1 day CENRO
supporting 1.1. Prepare Order of None 2 days Records Unit
requirements Payment and forward
1.1. None the same to client None Bill collector
Cashier
2. Receive 2. Accept payment, issue None
Official Receipt (OR) to None Staff
Order of the applicant CENRO
Records Unit
Payment and 3. Accept OR, indicate OR
number, amount paid, and Chief
pay date in the application RPS
form and forward the
correspondin application to Chief, RPS LMI/DPLI
CENR Officer
g fees 3.1. Review application.
Assign Land CENRO
3. Receive (OR) Management Inspector
(LMI)/Deputized Public LMI/DPLI
and forward Land Inspector (DPLI) CENRO
for
the same to inspection/investigatio
n
Records
3.2. Prepare posting of
Unit/Section notices at the
barangay, municipal,
3.1. None or provincial hall where
the property is
3.2. None situated.
3.3. None
3.3. Travel to the barangay,
municipality or
province.

Page 85 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
3.4. None
3.4. Posting of Notices in BE PAID TIME RESPONSIBLE
the Barangay Hall.
None 20 days LMI/DPLI
CENRO

3.5. None 3.5. Get the signed proof of None 3 days DPLI/LMI
3.6. None posting from the None CENRO
3.7. None Barangay fifteen (15)
days after posting. None 30 days LMI/DPLI
3.8. None CENRO
3.9. None 3.6. Conduct investigation None
3.10. None on the land being None 10 days LMO
3.11. None applied for. Prepare, None I/Cartographer/
sign and submit None
investigation report, Encoder
and forward to LMO I. whoever is
available
3.7. Screen the carpeta
and prepare RPS
V37/certified lot data
computation, Order of 5 days GE
Award, and Judicial RPS
Form, and forward to
Geodetic Engineer 5 days Chief
(GE). RPS

3.8. Verify and certify the 3 days CENR Officer
correctness of the CENRO
Technical Description
and forward to Chief, 3 days or less Records Officer
RPS depending on CENRO
the location of
3.9. Do final screening of Records Unit
carpeta and forward to the PENR
CENRO for Office
recommendation.

3.10. Review and initial file
copy of Patent and
Sign Indorsement to
PENRO for approval.

3.11. Transmit carpeta to
PENRO

Page 86 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS
PENRO BE PAID
3.12. None 3.12. Receive the carpeta TIME RESPONSIBLE
3.13. None and forward to Chief, None
RPS. Update data in None 2 hours Records Officer
3.14. None LAMS, if applicable. None PENRO
None Records
3.15. None 3.13. Receive and review None Section
the carpeta, and
3.16. None forward to Chief, None 2 hours Chief
Technical Services RPS
3.17. None Division (TSD).
2 days Chief
3.18. None 3.14. Do the final review of TSD
carpeta, initial file copy
of Free Patent, and 2 days PENR Officer
forward to PENRO for 2 hours PENRO
approval of application
and issuance of Records
Patent. Officer/Staff

3.15. Review and sign Order PENRO
of Approval and Free Records
Patent. Forward to Section
PENRO Records for
numbering. PENR Officer
PENRO
3.16. Assign Patent Number/
Indexing, prepare 5 days Liaison Officer
transmittal letter and PENRO
forward to PENRO for Records
signature. Section

3.17. Sign transmittal letter
and forward to PENRO
records for transmittal
to Registry of Deeds
(ROD).

3.18. Scan the order of
Approval, signed Free
Patent and transmittal
letter.

Upload to Land
Administration and

Page 87 of 92

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSONS

Management System BE PAID TIME RESPONSIBLE
(LAMS).

Transmit documents to Php 50.00 83 days (+ up to 32 additional
ROD, and copy furnish processing days due extreme
the client. None case were corrections or
Php 50.00 revisions on the details of the
CENRO SUB-TOTAL Application patentee needs to be done or
when the signatories are
PENRO SUB-TOTAL Fee suddenly replaced which will
result into further review)
10 working days

TOTAL: + Transfer 125 days maximum
fee of Php
100.00 for
lands not
exceeding
1,000 sq.

m., if
applicable

TOTAL

Php 50.00
– 150.00

This service is under the following laws:
• Republic Act No. 10023 or “An Act Authorizing the Issuance of Free Patents to Residential
Lands” (2009)

Notes:

Page 88 of 92

• Transfer fee shall be paid when the lot is transferred during the processing of the application.
The fee shall be paid based on where the application is being processed during the transfer i.e.
CENR or PENR Office.

• One (1) application per applicant for Residential Free Patent.
• The maximum area for the application of Residential Free Patent is:

o 200 sq. m. for highly urbanized cities
o 500 sq. m. for other cities
o 750 sq. m. for first to second class municipalities
o 1,000 sq. m. for third and below/all others.
• Per RA No. 10023, the CENR Office is allowed a maximum of 120 calendar days to process
the application of RFPA, while the PENR Officer is allowed a maximum of five (5) working
days to do the same.

Page 89 of 92

VI. FEEDBACK AND COMPLAINTS

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? 1. Get a copy of the Client Satisfaction Survey (CSR) Form.
2. Answer the CSR Form.
3. Check the Feedback and/or Commendation portion of the CSR
Form.
4. Drop it in the designated drop box in front of the Public
Assistance Unit Office.

How feedback is processed? Every Friday, the Public Assistance Officer shall open the drop box,
and compile and record all feedback submitted.

Feedback requiring answers shall be forwarded to the relevant
offices and where they are required to answer within three (3) days
upon receipt of the feedback.

The answer of the concern office shall be then relayed to the client.

For inquiries and follow-ups, clients may contact the following
telephone number and email address:

[email protected]

8926 5595
Louise Andrea Gonzales (Public Assistance Unit)

How to file complaints? 8927 6336
Julie Gorospe Ibuan
Stakeholder Management and Conflict Resolution Division
1. Get a copy of the Client Satisfaction Survey (CSR) Form.
2. Answer the CSR Form.
3. Check the Complaint portion of the CSR Form.
4. Drop the CSR Form at the designated drop box in front of the

Public Assistance Unit Office.
5. Complaints can also be filed via telephone. Make sure to provide

the following information:

• Name of person being complained
• Incident
• Evidence

Page 90 of 92

How complaints are The Public Assistance Officer (PAO) shall open the complaints drop
processed? box on a weekly basis and evaluate each complaint. The complaints
shall be classified according to gravity:

• Minor
• Moderate
• Very Grave

Contact Information of Anti- Upon evaluation, and approval of the SMCRD Chief, the PAO shall
Red Tape Authority (ARTA) forward the complaint to the relevant office for their appropriate
action. The minor complaint shall be submitted to SMCRD;
Contact Information of moderate to Office of the Assistant Secretary for HRDS; and very
Presidential Complaint grave complaint to the Office of the Secretary.
Center (PCC) Ground Floor HPGV Building (Formerly Accelerando),
395 Senator Gil J. Puyat Avenue, 1200 Makati City
Contact Information of Hotline: 1-ARTA (1-2782)
Contact Center ng Bayan Contact No.: (02) 478-5091, 478-5099
(CCB) Email: [email protected]
Web: http://arta.gov.ph/pages/complaintform.php

Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
Hotline:8888
Contact No. (02)736 8621, 736 8645, 736 8603, 736 8629, 736
8621
Email: [email protected]
Web: https://op-proper.gov.ph/presidential-action-center/

Text: 0908 881 6565
Contact No.: 1-6565 (Php 5.00 + VAT per call anywhere in the
Philippines via PLDT landlines)
Email: [email protected]
Web: http://contactcenterngbayan.gov.ph/contact-us

Contact Center of the Office Ombudsman Building, Agham Road, North Triangle, Diliman,
of the Ombudsman (OMB) Quezon City
Contact No.: (02) 9262-OMB (662)
Text Hotline: 0926 6994 703
Lifestyle Check: (02) 927-4102, 927-2404
Trunkline: (02) 479-7300
Email: [email protected]

Page 91 of 92

VII. LIST OF OFFICES

OFFICE OFFICE ADDRESS CONTACT DETAILS
DENR Region VII 2nd Floor, Administrative Bldg., (032) 346 9612; 328 3335; 328 3336
DENR-7, Sudlon, Lahug, Cebu
PENRO Bohol City (032) 416 0147
PENRO Cebu Upper De La Paz, Cortes, Bohol (032) 236 5732

PENRO Siquijor Greenplains Sub. Banilad (035) 377 2029
PENRO Negros Oriental Mandaue City (035) 422 1560
Larena Port, Larena, Siquijor
CENRO Tagbilaran City (038) 411 2357
Larena Drive, Taclobo, Negros
CENRO Talibon Oriental (038) 515 0086
CENRO Argao New Capitol Site, Cogon District, (032) 367 7411
CENRO Cebu City Tagbilaran City (032) 253 6733
Brgy. San Jose, Talibon, Bohol
CENRO Ayungon (035) 404 0829
Lamacan, Argao, Cebu
CENRO Dumaguete (035) 522 0219
City Columbian Bldg., V. Sotto St.
Pier 3, Cebu City
Brgy. Tiguib, Ayungon, Negros
Oriental
Capitol Site, Dumaguete City

Page 92 of 92