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Published by adam.lam, 2018-12-18 04:45:47

OTH - Compendium


Dear Guest,

Warmest Greetings from Olive Tree Hotel, Penang!

We are delighted that you have selected our hotel as your preferred choice during your stay
in Penang. We hope your stay will be both enjoyable and comfortable.
Our hotel offers a selection of business services and facilities which are detailed in this Room
Should you require any assistance or information during your stay with us, please do not
hesitate to contact our Duty Managers by dialling the extension number to the operator
which can be found in your room. Our staff will be happy to assist you at any time.

Thank you again for choosing our hotel and we look forward to serving you again in the near

Yours sincerely,
Team Olive

Hotel Introduction

Strategically located in the hub of Penang Cybercity, Olive Tree Hotel, Penang, is a
25-storey Green Building Index (GBI)-compliant hotel which is just 8 minutes away
from the Penang International Airport and the Bayan Lepas Industrial Zone. The
Subterranean Penang International Convention & Exhibition Centre (SPICE) which is
formerly known as Penang International Sports of Arena (PISA) is located just across
the road from the hotel.

With a choice of 227 rooms and 19 suites, guests can expect a functional space
equipped with room amenities for the utmost comfort and convenience for business
travellers and holiday seekers. Olive Tree Hotel is also built to cater for meetings,
conventions, banquets and weddings. It houses Grand ballroom with a mezzanine
gallery that overlooks the ballroom with a high ceiling that can comfortably
accommodate up to 650 persons and also 8 meeting rooms and 1 multipurpose
function space.

Penang, being a popular food haven, we do cater for the appetite of our guests as
well with scrumptious buffet and ala-carte choices at our coffee house, Sukkah.
Guests can indulge in light snacks and unwind over a selection of beverages at any
time of the day at Selah Cafe. Other hotel facilities include a swimming pool, a
modern and well equipped gymnasium and a business centre.

List of Green Features for Olive Tree Hotel

1. Minimum energy consumption to lower the building’s cooling demand through:
• Roof insulation to reduce heat
• High performance low emission glazing
• Minimal window openings
2. Improved indoor air quality via:
• Low VOC interior finishes (paint, sealant & adhesive)
• Natural air ventilation
• Prohibition of smoking
3. Lighting control designed with timers and motion sensors to optimize energy savings.

4. High efficient light fittings with LEDs to reduce the lighting energy load.
5. Photovoltaic (Solar) energy panels to generate renewable energy.
6. Harvests & provides a good level of natural day light for building occupants.

7. Reduces eyestrains for the building occupants by allowing long distance views and provid-
ing visual connections to the breath taking outdoor sceneries.
8. Reduced water consumption:
• Rainwater harvesting & the usage of irrigation
• Water tap sensors and low flow plumbing fixtures

9. Usage of thermal comfort system controlled by the individual occupants and workers to
promote the productivity, comfort and well-being.

10. Recycled materials used in various parts of the building interior decoration to reduce the
exploitation of raw resources.
• Recycled metal used in the wall art piece at the Lift Lobby on Level 1.
• Recycled wood from building construction stage is used for the ceiling of the lift lobby
and cafe on Level 1 as well as the coffee house on Level 2.

11. Harnessing of wind energy to generate movement of the building’s kinetic façade.
12. The usage of synthetic refrigerants (for HVAC) and clean agents (for fire-fighting use) with
zero ODP for the recognition and the promotion of low Global Warming Substances.

13. Employee engagement recycling programs.
14. Food waste reduction and composting initiatives.

15. Herbs and spice garden.

24 hours

Room Service Menu

Appetiser MYR

Caesar Salad with Smoked Salmon 30
Freshly tossed romaine lettuce, smoked salmon, boiled egg, garlic croutons,
and Parmesan cheese served with homemade Caesar dressing.

Olive Tree Chef's Salad 26
Assorted lettuce topped with Swiss cheese slices, grilled chicken,
avocado, boiled egg, served with Parmesan sour cream.

Soup MYR

Mushroom Soup 18
Creamy mushroom soup served with garlic croutons.
Sup Ekor 20
Stewed oxtail soup with aromatic local herbs and spices.

Western Selection MYR

Olive Club Sandwich 28
Our chef’s signature sandwich with roasted chicken slice, avocado,
crispy greens, and eggs served with French fries on the side.

Whoppy Crispy Chicken Burger 28
Boneless chicken thigh, breaded onion rings, pineapple,
and sesame bun served with salad and French fries on the side.

Fish & Chip 30
Breaded fish fillet served with classic tartar sauce,
salad, and French fries.

Chicken Chop 30
Crispy boneless chicken chop served with special sauce,
French fries, and salad.

Chef’s Special’s Special Spicy All prices are subject to 6% SST

Pasta MYR

Spaghetti Bolognese 28
Traditional chicken or beef bolognese sauce pasta
topped with Parmesan cheese.

Spaghetti Carbonara 25
Cream sauce pasta with chicken slice and mushroom,
topped with egg, Parmesan cheese, and thyme.

Pizza MYR

Margherita Pizza 28
Tomatoes, basil leaves, and mozzarella cheese.

Valentino’s Hawaiian Pizza 25
Tomatoes, mushroom, chicken slice, pineapple,
capsicum, and mozzarella cheese.

Asian MYR

Nasi Khao Pad 28
Chef’s signature spicy fried rice with prawns served with
chicken wings, fried egg, and fish crackers.
Penang Char Koay Teow 25
Stir-fried flat rice noodles with prawns, fish cake, egg,
green chives, and bean sprouts.
Mee Goreng Mamak 25
Stir-fried yellow noodles with sweet potato gravy, prawn,
potatoes, bean curd and egg.

Chef’s Special’s Special
Chef Spicy All prices are subject to 6% SST

Vegetarian MYR

Vegetarian Fried Rice 20
Fried rice served with seasonal vegetables and condiments.

Vegetarian Fried Noodles 20
Fried noodles served with seasonal vegetables and condiments.

Congee MYR

Plain Congee 18
Served with julienne ginger, spring onion,
light soya sauce, and sesame oil.

Chicken or Fish Congee 20
Served with julienne ginger, spring onion,
light soya sauce, and sesame oil.

Dessert MYR

Fresh Fruits Extravagant 22
Selected tropical fruit platter.

Chocolate Brownie 22
Served with ice cream and strawberry sauce.

Coupe Denmark 17
Three scoops of ice cream served with chocolate sauce.

Chef’s Special’s Special Spicy All prices are subject to 6% SST

Beverage MYR

Soft Drinks
Coke, Coke Light, 100 Plus, Sprite, Ginger Ade, Ginger Ale 10

Fresh Juices
Apple, Carrot, Honeydew, Orange, Watermelon 15

Chilled Juices
Guava, Mango, Lime 12
Cold Beverages
Ice Milo, Ice Tea, Ice Milk Tea, Ice Lemon Tea, 15
Honey Lemon Tea, Ice Chocolate
Espresso Cold Based Drink
Iced Long Black, Iced Latte, 15
Iced Cappuccino, Iced Mocha

Hot Beverages
Milo, Hot Chocolate 15
Hot Milk, Teh Tarik, Kopi Tarik 12

Long Black, Espresso 14
Doppio (Double Espresso) 17
Café latte, Cappuccino, Flat White, Espresso Macchiato, 15
Espresso Affogato, Coffee Mocha

BOH Tea Cameronian Tea 10
Chamomile, Earl Grey Tangerine, Jasmine Green Tea, 14
Peppermint, Lemon Mandarin, Passion Fruit, Mango,
Lime & Ginger, Lychee Rose

All prices are subject to 6% SST

Beverage MYR

Mineral Water
Perrier Water (330ml) 14
San Pellegrino (750ml) 19
Acqua Panna (750ml) 19
Evian Water (500ml) 12

Healthy Creations MYR

Apple Cucumber Zipper 18
Apple, Cucumber and Ginger
(Helps reduce arthritis and joint pains)

Citrus Carrot 18
Carrot, Lemon and Pineapple
(Helps prevent cancer and maintaining cholesterol levels)

Greenday 18
Apple and Celery
(Helps prevent cancer and reduce high blood pressure)

Beer MYR

Tiger 25
Heineken 28
Guinness Stout 28

Wine MYR

Red 102
Merlot / Cabernet Sauvignon
White 102
Chardonnay / Sauvignon Blanc

All prices are subject to 6% SST


& Entertainment

Restaurants & Entertainment

Sukkah Location Operating Hours
(Coffee House) Level 2 Breakfast (Daily)
6.00am – 10.30am
Tel. Extension
7856 Lunch (Daily)
12.00noon – 2.30pm
Dinner (Daily)
6.30pm – 10.30pm

Selah Location Operating Hours
(Lobby Café) Level 1 Daily
8.00am – 8.00pm
Tel. Extension



For the busy professional, Olive Tree Hotel provides up-to-date office facilities for our
valued guests.

The Business Centre offers computer workstation with internet connectivity. It is an
unmanned area and is open 24 hours every day of the year.

Meeting / Conference Rooms
The conference and meeting rooms may be rented on an hourly or daily basis.

Fitness Centre
A modern and well-equipped gymnasium is designed to cater for the needs of all.
Located at Level 8, the Fitness Centre is equipped with the latest equipment to ensure
that you get the best workout. Adjacent to the gymnasium, there is a Yoga Room for
body and mind workout.
Operating hours: 5.00am - 12.00am daily

Swimming Pool
An outdoor pool is located at Level 8. Please be informed that there is no lifeguard on duty.
Operating hours: 7.00am - 9.00pm

Guest Service

& General Information

Guest Services & General Information

Built-in adaptor is available in the room at the writing table and at your bed side table.

Air Conditioning
The control panels are located on the wall near the room entrance.

Airline Schedule
Telephone numbers of major airlines are available in this compendium. Should you require
further assistance, please dial ‘0’ on your telephone to get a hold of one of our operators.
Airport Transfer
The Penang International Airport is 5km or about an 8 minutes’ drive from the hotel. Please
contact the Concierge for more information or reservations regarding this area.

Baby Cot
Available from the Housekeeping Department upon request.

For any baggage handling enquiries, please contact the Concierge.

Branches of major banks are about a 10 minutes’ walk from the hotel.

Bible / Quran
Available from the Housekeeping Department upon request.

Blankets and Pillows
Additional blankets and pillows are available upon request. Please contact Housekeeping for

Business Centre
Located at the Lobby Level. Should you require any assistance, please contact the Front Desk.

Guest Services & General Information

Breakfast is served at Sukkah Coffee House, located at Level 2.

Car Rental
Please contact our Concierge for more information and assistance regarding this matter.

The cashier’s counter is located at the Front Desk. Our cashiers will be pleased to assist you
with any of your foreign currency transactions, account settlements and safe deposit boxes.

Check-out Time
Check-out time is at 12.00noon. Please contact the Front Desk should you wish to extend it.
Late check-outs are subject to availability with a levied surcharge.

Courier Service
Please contact our Concierge for more information and assistance regarding this matter.

Credit Card
The hotel accepts the following major credit cards – American Express, VISA Card, Master
Card and JCB Card. Personal cheques are not acceptable.

Currency Exchange
Major foreign currencies can be exchanged at our Front Desk. Please contact the Front Desk
Cashier if you would like to enquire on the currency exchange rate for the day.

Durian and Mangosteen
Durians and mangosteens are NOT allowed to be brought into the hotel.

Duty Manager
The Duty Manager is available 24/7 for any assistance. Please dial 7805 from your room
Not all emergencies require an evacuation. Should there be an evacuation ordered, please
act according to the instructions of the evacuation plan located at the back of your hotel
room door with the identified exit routes leading to the assembly area.

Extra Bed
Feel free to call the Housekeeping Department if you wish to have an extra bed placed in
your room. Additional charges will be imposed accordingly.

Guest Services & General Information

Flowers for any occasion can be arranged according to your specifications. Please contact
the Front Office or Housekeeping if you wish to make such arrangements.

Fitness Centre
The Fitness Centre is located at Level 8. Operating hours are from 5.00am - 12.00am, daily.

International Direct Dialing (IDD)
Please refer to the IDD listing on this compendium. Should you require further assistance,
please dial ‘0’ on your telephone to get a hold of one of our operators.

In-room Safe
The in-room safe is placed in the wardrobe of your room with specific instructions.

The Kiblat sign is located on the ceiling.

Please refer to the laundry/dry cleaning list which is placed in your closet. Items received
before 11.00am will be returned on the same day by 9.00pm.

Lost and Found
For assistance in locating lost items, please contact the Front Office or Housekeeping.

Lost Luggage
For any misplaced luggage, please contact the Concierge or Duty Manager.

Medical Assistance
If medical assistance is required, please contact the Duty Manager.

For any maintenance or service requests, please contact the Operator or Duty Manager.
Press Reader
Go to to read your hometown paper or your favourite magazine no matter
where you are.

Packaging and Parcel Service
Please contact the Concierge in regards to the mailing and shipping of goods.

Guest Services & General Information

Indoor Parking
Complimentary car parking facilities are available at Level 3, 4 and 5, and specifically for
registered in-house guests only.

Pets are not allowed in the hotel premises.

Photocopying services are available with charges at Front Desk.
Places of Worship
Our Concierge can provide you with the details on the places of worship.

Prayer Mat
Available from the Housekeeping Department upon request.

If you do not wish to be disturbed, please activate the “Do not Disturb” sign on the touch
panel control located on the wall near the bedside table.

Radio Channels
FM channels are available on your TV. For more details, please check the TV / Radio Guide in
your room.

Restaurant and Lounges
Reservations are recommended if you wish to dine in our Hotel’s restaurants. Please refer to
the section on restaurants and lounges in this booklet.

Room Service
In-room private dining is available 24 hours a day with breakfast, lunch and dinner.

Safe Deposit Boxes
In addition to your in-room safe, safe deposit boxes are also available at the Front Desk in the
Lobby. The hotel is not responsible for the loss of money, jewelry and other valuables left
unattended in your room. Loss of the safe deposit key is chargeable.

The hotel is patrolled by a Security personnel and a 24/7 CCTV surveillance. Guests are
advised to use the room door safety latch for added security and privacy.

Guest Services & General Information

Most shopping complexes and departmental stores in Penang are open from 10.00am to
10.00pm. Major credit cards are acceptable at most shops.

For any enquiries or bookings, please contact the Concierge.

Smoking Policy
Smoking is strictly prohibited in the hotel except the designated smoking area at Selah
alfresco area.

Separate prayer rooms for the ladies and for the gentlemen are available at Level 8.

Swimming Pool
An outdoor pool is located on Level 8 which is open from 7.00am to 9.00pm. Please ensure
that all children are accompanied by adults in the pool area. A proper attire is required. Pool
towel can be collected from the Fitness Centre located at the same floor.
In the event of an inclement weather, umbrellas are available at the Concierge counter.

Wake Up Calls
Please contact the Operator for assistance regarding this area.

Please contact the Duty Manager for assistance and arrangements regarding this matter.

Telephone Guide

Airline Telephone Numbers

Air Asia 1600 85 8888
Air Canada 603 2715 2053
Air China 603 2166 1999
Air France 603 7724 8181
Air India 603 2072 6066

Air Mauritius 603 2142 9161
Asiana Airlines 603 6200 1823
Biman Bangladesh Airlines 603 2164-6270 / 71
British Airways 603 7712 4747
Cathay Pacific Airways 603 6207 4989
China Southern Airlines 603 2163 9977
604 227 8878

Egypt Air 603 2145 6867
Emirates Airlines 603 6207 4999
Eva Air 603 2162 2981
604 229 1484
Firefly 603 7845 4543
Garuda Indonesia Airlines 603 2162 2811
Gulf Air 603 2141 2676
Indian Airlines 603 2072 6066
Japan Airlines 1800 818 674

KLM-Royal Dutch Airline 603 7712 4555

Airline Telephone Numbers

Korean Airlines 603 2030 0200
Kuwait Airways 603 8787 1187
Lion Air 603 7841 5333
604 641 4144
Lufthansa German Airlines 603 2053 1898

Malaysia Airlines 603 7843 3000
1300 88 3000

Merpati Nusantara Airlines 603 2141 1411
Myanmar Airways 603 2142 1199
Pakistan International Airlines 603 2142 5444
Philippine Airlines 603 2141 0767
Qatar Airways 603 2118 6100

Royal Brunei Airlines 603 2070 7166
Royal Jordanian Airlines 603 2148 7500
Scandinavian Airlines 603 2142 6044
Saudi Arabian Airlines 603 2166 8778
Singapore Airlines 603 2618 6333
Thai Airways 603 2034 6900
Uzbekistan Airways 603 2142 6264
Vietnam Airlines 603 8776 4620
Yemenia Airways 603 2164 3031

Embassies in Malaysia

Argentina 603 2201 2464
Australia 603 2146 5555
Austria 603 2030 0400
Bangladesh 603 2604 0946
Belgium 603 2162 0025

Brazil 603 2171 1420
Brunei Darussalam 603 2161 2800
Canada 603 2718 3333
China 603 2163 6815
Czechoslovakia (Czech Republic) 603 2166 2900
Denmark 603 2032 2001
Egypt 603 4256 8184

Finland 603 4257 7746
France 603 2053 5500
Germany 603 2170 9666
India 603 6205 2350
Indonesia 603 2116 4193
Iran 603 4251 4824
Iraq 603 2148 0555
Ireland 603 2167 8200
Italy 603 4256 4371

Japan 603 2177 2600
Kuwait 603 2141 0033
Libya 603 2141 1293

Embassies in Malaysia

Myanmar 603 4251 4455
Netherlands 603 2168 6200
New Zealand 603 2078 2533
North Korea 603 4251 2336
Norway 603 2171 0000

Pakistan 603 2161 8877
Papua New Guinea 603 4257 5405
Philippines 603 2148 4233
Poland 603 4043 0940
Romania 603 2144 8713
Russia 603 4256 0009
Saudi Arabia 603 4257 9825

Singapore 603 2161 6277
South Korea 603 4251 2336
Spain 603 2162 0261
Sri Lanka 603 2034 1705
Sultanate of Oman 603 4257 7378
Switzerland 603 2148 0622
Thailand 603 2148 8222
Turkey 603 2030 0100
United Kingdom (U.K) 603 2170 2200

United States of America (U.S.A) 603 2168 5000
Vietnam 603 2148 4534

Trunk Dialling Guide

The Olive Tree Hotel, Penang is pleased to introduce the trunk dialling guide and the
international direct dialling (IDD) directory for your convenience; providing you the dialling
codes for major countries and cities around the world.
This system enables you to make overseas calls direct from your room without going through
the hotel operator or the international exchange operator. Before you make your call through
the IDD, we would like to acquaint you with the procedures.

Charges are levied as per local telecommunication provider charges plus Hotel surcharge
from the moment the call is answered. Calls are automatically charged to your account. The
bill will show the number dialled and will be handed to you upon check-out.
Person to person overseas calls can only be made through the operator. Operator-assisted
calls are chargeable at a normal fee.

When Using IDD (International Direct Dialling)
• Press carefully and do not pause for more than 7 seconds between digits.
• After dialling you may have to wait up to 30 seconds before you can hear the tone.
• The tone you will hear may be different from those of your country.
• Call charging begins the moment the called party answers.
• Always place the handset properly upon completing your call.
Should you encounter difficulties while making your call, please hang up immediately and
retry. If you continue to have difficulty, press ‘0’ for assistance from the hotel operator.

How to Make an IDD Call
Access Code (9) + IDD Access (00) + Country Code + Area Code + Telephone Number of
called party.
Example: to call 6484121 in Geneva, Switzerland,
You must dial: 9 00 41 21 6484121
If you are unable to find in this guide the city or town you wish to call by IDD, press ‘0’ for
assistance from the hotel operator.

How to Make a Trunk Call
Access code (9) + Area code + Telephone number or called party.
Example: to call 5559692 in Kuala Lumpur, you must dial 9 03 5559692

Home Country Direct (Toll Free)
You can make a call to your country telephonist by calling the appropriate Toll Free Access
Number. There will be a nominal access fee per call. For more details, please contact the
hotel telephone operator at extension ‘0’.

International Direct Dialling (IDD)

Afghanistan +93 Hong Kong +852
Algeria +213
India +91
Argentina +54
Indonesia +62
Australia +61
Italy +39

Bahamas +1242 Israel +972
Bangladesh +880
Japan +81
Belgium +32
Brazil +55 Kuwait +965
Brunei +673
Darussalam Macau +853
Bulgaria +359 Malaysia +60
Maldives +960
Cambodia +855
Mexico +52
Canada +1
Chile +56 New Zealand +64
China +86 Nigeria +234
Costa Rica +506 North Korea +850
Norway +47
Denmark +45
Pakistan +92
France +33
Philippines +63
Germany +49 Portugal +351

Greece +30

International Direct Dialling (IDD)

Russia +7
Saudi Arabia +966
Singapore +65
South Korea +82
Spain +34

Sri Lanka +94
Switzerland +41

Taiwan +886
Thailand +66

United Arab +971
United Kingdom +44
United States +1
of America

Vietnam +84

Subscriber Trunk Dialling (STD)

Perlis Arau 04
Kangar 04
Kuala Perlis 04
Padang Besar 04
Simpang Ampat 04

Kedah Alor Setar 04
Baling 04
Changlun 04
Gurun 04
Jitra 04
Kulim 04
Langkawi 04
Sungai Petani 04

Perak Bagan Serai 05
Batu Gajah 05
Bidor 05
Gopeng 05
Ipoh 05
Kuala Kangsar 05
Lumut 05
Parit Buntar 05

Pangkor 05

Subscriber Trunk Dialling (STD)

Perak Sitiawan 05
Slim River 05
Taiping 05
Tanjong Malim 05
Tapah 05

Federal Territory 03

Selangor Bangi 03
Kajang 03
Rawang 03
Shah Alam 03

Melaka Alor Gajah 06
Tampin 06

Negeri Sembilan Gemas 07
Kuala Pilah 06
Port Dickson 06
Rompin 06
Seremban 06

Subscriber Trunk Dialling (STD)

Johor Batu Pahat 07
Bukit Pasir 06
Kota Tinggi 07
Labis 07
Mersing 07
Muar 06
Pagoh 06

Panchor 06
Parit Jawa 06
Pasir Gudang 07
Sagil 06
Segamat 07
Sungai Mati 06
Tangkak 06

Yong Peng 07

Terengganu Besut 09
Dungun 09
Kemaman 09
Kuala Terengganu 09

Kelantan Kota Bharu 09
Pasir Puteh 09

Subscriber Trunk Dialling (STD)

Sabah Beaufort 087
Keningau 087
Kota Kinabalu 088
Sabah Labuan 087
Lahat Datu 089
Sandakan 089
Tawau 089

Sarawak Bintulu 086
Kuching 082
Miri 085
Sibu 084
Ari Aman 083

Voice Mail Facilities

Voice Mail Facilities
The Voice Mail System is installed for the convenience of our guests. We have outlined here
the steps of using this facility for your reference. Should you have any enquiries, please
contact our hotel telephone operator at extension “0”.

To Retrieve Messages from Your Room
Dial 601 and follow the prompt.
Dial 2 to hear your messages.

To Retrieve Messages From Outside the Hotel
Call the hotel telephone number (04) 637 7777 and inform the Telephone Operator that you
would like to check your messages. Once connected, your message will be played.

To Record Your Personal Greeting
Dial 601.
Dial 5 to record your own personal greeting after the tone.

• After each message, you will be required to either save or delete your message.
• If you perform a room change, your voice mail will be transferred to your new room.
• Your Voice System will be disconnected after you check out. All messages will be
automatically deleted.

Environmental Policy

Environmental Policy

As a Green Building Index (GBI)-compliant hotel, Olive Tree Hotel recognises its
responsibility to protect and conserve the environment through practicable activities and
environmentally sensitive measures.
We are committed to:
• Comply with environmental, safety and health legislations, and to fully cooperate with the
relevant statutory bodies in order to establish a strong environmental performance standard.
• Minimize the impact of pollution and environmental hazards.
• Conserve energy.
• Promote the practice of reusing, reducing and recycling.
• Promote and practise proper waste disposal.

We encourage all our staff and guests to adopt the above habits as it is not only beneficial
to the environment but it also makes a huge impact for future generations.

Safety Guide

Safety Guide

Emergency procedures have been developed to safe guard the lives of our staff and our
guests. It is the duty of every member of the Olive Tree Hotel to be fully aware of the
procedures and to ensure at all times that the hotel is safe and secure. It is the responsibility
of the Security Department to ensure that emergency equipment is functional at all times
and that fire exits routes, emergency staircase are not obstructed and can be used during


In Case of Fire:-
• Activate the nearest fire alarm by hitting the nearest break glass.
• Leave the building by using the nearest exit staircase. Do not use the elevators.
• Close door(s) against the fire if you are unable to leave your room.
• If the fire is small, extinguish it and report your action to the hotel telephone operator.

Evacuation Upon Hearing The Fire Alarm:-
• Crawl if there is smoke: If you get caught in smoke, get down and crawl, taking short
breaths through your nose. Cleaner cooler air will be near the floor. Remember, "Get
low and Go!"
• Feel the doors before opening: Before opening any doors, feel the door knob or handle.
If it’s hot, don’t open the door. If it’s cool, open slightly, if heat or heavy smoke is present,
close the door and stay in the room. Make contact with hotel telephone operator.
• Go to the nearest exit or stairwell: If the nearest exit is blocked by fire, heat, or smoke,
go to another exit. Always use an exit stairwell to evacuate from upper floors, never an
elevator. Elevator shafts can fill with smoke or the power could fail causing you to become
trapped. Stairwell doors are designed to keep the fire and smoke out if they are closed,
and will protect you until you can get outside.

If You Must Remain In Your Room:-
• Don’t panic. You can stay in your room and still survive a fire.
• Turn off the air-conditioning.
• Call the Hotel Telephone Operator to inform them of your location.
• Stuff wet towels and sheets around door seals and air vents. Use the waste basket to bail
water from the bathtub if smoke seeps in.
• If smoke still enters your room, make a tent over your head with wet blanket.
• As a last resort, if the air becomes too smoke-laden, it may be necessary to open your
window slightly. If the windows do not open, break one with a chair or drawer. Do not open
or break a window if smoke or flames are rising outside from a lower floor.

Safety Guide

If You Are Trapped:-
• Keep the doors closed: Seal cracks and vents if smoke comes in. If you’re in a room and
there’s no smoke outside, open the windows slightly. This will allow heat and smoke to vent
out at the top, while letting fresh air in from the bottom.
• Signal for help: Hang an object out the window (a bed sheet, jacket, or shirt) to attract the
attention of the fire department.
• Sometimes it’s safer to stay in place: If all exits from a floor are blocked, go back to your
room, close the door and seal the cracks, open the windows if it’s safe, and signal the fire
department or call for help. Try to remain calm until the fire department rescues you.

If You Are On Fire:-
• Stop, drop, and roll: Rolling smothers the fire. If your clothes are on fire; stop, drop, and
roll left and right repeatedly wherever you are. Cover your face with your hands to protect
yourself from additional burns.
• Cool burns: Run cool (not cold) water over burns, immediately, for 5-10 minutes. Don’t use
ointments. Notify medical personnel immediately.

In The Event Of Special Assistance Is Required:-
• Advise the Front Desk personnel upon check-in or as soon as possible afterwards.
• Most fatalities occur from inhalation of smoke and poisonous gases.
• Always stay low to the ground if there is any smoke present. Do not use the elevator.

If A Fire Starts In Your Room:-
• Evacuate your room immediately.
• Close the door securely behind you.
• Activate a fire alarm by hitting the nearest break glass and notify your immediate
• Call the hotel telephone operator at the nearest phone, walk to safety via the emergency exit.
• Do not use the elevator.

Safety Guide

Although the lock in our guest room may vary from other hotels, most are fitted with an
additional security bar. This bar is activated from inside of the room. It is recommended that
you use this feature whenever you are in your room, especially before retiring.

We regret that the hotel will not be responsible for any valuables left in your room. In the
event you need to place your valuables, there is an in-house safe in the room or alternatively,
there is Safe Deposit Box which is available at our Front Desk.

Please Note
The information and recommendations contained in this compendium have been compiled
from sources believed to be reliable and to present the best current opinion on the subject.
There is no warranty, guarantee or representation as to the absolute correctness or
sufficiency of any representation contained herein. It must not be assumed that all
acceptable safely measures are contained in this publication, or that other additional
measures may not be required under particular or exceptional conditions or circumstances.

Inn Keeper's Liability

Limitation of Inn Keepers’ Liability

No innkeeper shall be liable to make good to any guest of such innkeeper any loss of or
injury to goods brought to his inn, not being a horse or other live animal, or any gear
appertaining there to or any car or carriage, to a greater amount than the sum of five
hundred ringgit, except in the following cases:

a. Where such goods shall have been stolen, lost or injured through the wilful act,
default or neglect of such innkeeper or any servant in his employ; Innkeepers 7.
b. Where such goods shall have been deposited expressly for safe custody with such
innkeeper or his manager: Provided always that in the case of such deposit it shall
be lawful for such innkeeper or his manager, if he thinks fit, to require, as a condition
of his liability:
i. That the guest shall at the time of such deposit declare the value of such goods,
ii. That such goods shall be deposited in a box or other receptacle, fastened and sealed
by the person depositing the same.

Provided always that the innkeeper or his manager may refuse to receive for safe custody
under this section goods of any one guest the declared value of which exceeds five
thousand ringgit, and that he shall in no case be liable for loss of or injury to goods so
deposited by a guest to an amount exceeding the declared value thereof.

ACT 248 INNKEEPERS ACT 1952 (Revised 1981)

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