FAQ F&B Discounts Policy

Classification: Internal

Jumeirah Group
Frequently Asked Questions
Food & Beverage Discounts Policy

Contents Page | 1

1. What is the effective date of the change in the Food & Beverage Discount Policy? .......................................2

2. When will the changes to the policy be communicated to all colleagues?......................................................2

3. How will the revised Food & Beverage Discount percentages be applied at the point of sale?......................2

4. How will the maximum discount cap be monitored and controlled? ..............................................................2

5. How will the maximum discount cap be managed for colleagues who are leaving the Company? ................2

6. How will discounts be availed for business meetings? ....................................................................................2

7. Business meetings involves a monitoring and cross charge process- will HR handle this or will that be covered
by the IT application?..............................................................................................................................................3

8. Where will colleagues eat their duty meals? ...................................................................................................3

9. Is the F&B discount limit calculated on cost price or menu price? ..................................................................3

10. Is the limit on maximum discount per card or per colleagues? .......................................................................4

11. Is there a system where colleagues can view their F&B spending and current balance limit? .......................4

12. Can the payroll team add a column in the report reflecting “F&B discount deduction” in the system? ........4

13. Is the cap on the maximum discount inclusive of dependents and guests? ....................................................4

14. Is the cap on the maximum discount including Business use?.........................................................................4

15. Are discounts available on takeaway and home delivery?...............................................................................4

16. How should payment be made when availing the F&B discount?...................................................................4

17. What about Grade 6 colleagues at HOD level in smaller properties, do they need to submit ENT form? ......4

18. If the colleague spending limit has reached it limit and the current F&B bill is more than the limit, how would
the bill reflect? ........................................................................................................................................................4

19. On special occasions, where can the colleagues apply for exemptions if the colleague has already used the
spending limits? ......................................................................................................................................................5

20. Is the F&B discount applicable to all the restaurants in Jumeirah owned hotels, managed hotels and JRG?.5

21. Can Jumeirah colleagues who work in hotels overseas and are visiting the UAE avail F&B discounts?..........5

22. Should the changes in F&B discount policy be communicated to the colleagues in pipeline?........................5

23. Are these changes updated in the employment contract, LOI and Benefit statement?..................................5

24. How many guests are covered per card? .........................................................................................................5

25. What constitutes a valid business reason?.......................................................................................................5

26. Can my discount cap be accumulated and transferred to following months? ................................................6

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1. What is the effective date of the change in the Food & Beverage Discount Policy?
The revised Food & Beverage Discounts Policy is effective 1st August 2021, for all grades.

2. When will the changes to the policy be communicated to all colleagues?
The changes should be communicated to all colleagues ideally by 1st week of August 2021.

3. How will the revised Food & Beverage Discount percentages be applied at the point of sale? Page | 2

The revised discount percentage will be applied by following the current process of swiping the Jumeirah ID

at the outlet. It is the responsibility of the outlet to apply the discount once the Jumeirah ID card has been

presented and then issue to the colleague for signature and payment (as per point 16 below).

IT will update the discount % in the POS system and user testing will follow.

4. How will the maximum discount cap be monitored and controlled?
An in-house App is being developed by the Jumeirah IT department which will enable colleagues to monitor
their own use of the F&B benefits. In the interim, monitoring of discount amounts utilized will be managed
manually every month.

The manual process will include:
i. Generation of a consolidated Excel sheet which includes the amount of discount applied per colleague
across all outlets visited (both managed and owned).
ii. Payroll team will analyze the data and identify any consumption over the limits.
iii. The amount of consumption which is over the discount limit will be recovered through a payroll
deduction in the following month’s pay.

The HR team will review report and address any concerns with the colleague/HODs directly.

5. How will the maximum discount cap be managed for colleagues who are leaving the Company?
IT will identify to payroll if there is any overconsumption that needs to be recovered from the colleague’s
final settlement as part of the Clearance process.

Please note this is an interim measure until the time the app is launched. No final settlement will be done
until there is a sign-off on the F&B utilization.

6. How will discounts be availed for business meetings?

The Jumeirah Food & Beverage Discounts are for personal consumption only. This can be in or outside of
working hours, but in all cases, the discount will be applied to the monthly discount cap.

For Business meetings, colleagues must use their Jumeirah ID card to apply the 100% discount for F&B
consumed during business meetings.

i. Colleagues at grades 1 - 4 and Grade 5 colleagues who are ExCom members can avail the 100% Food
& Beverage discount for business meetings.
a. The outlet will swipe the Jumeirah ID card and select the dine in reason as “Business”.
b. The colleague will need to sign the discounted check and the charge will be applied to their
respective department’s P&L.
c. For this to be valid, details to be written on the check must include:
• Name

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• ID Number
• SBU/Department
• Reason (e.g., interview, client entertainment, guest meeting, supplier meeting, business

meeting etc)

It is the responsibility of the colleague availing the discount to ensure this is completed correctly and the Page | 3
outlet staff have the right to ask that the above information is included in full.

ii. Colleagues at all other grades (Grade 6 and below) can avail the 100% Food & Beverage Discount for
business meetings by presenting an approved Dining Request / Entertainment Form

Note: Any P&L charges that are not approved by the P&L owner will be charged to the colleague and
recovered from the month end salary.

7. Business meetings involves a monitoring and cross charge process- will HR handle this or will that be
covered by the IT application?
The process of cross charge for business meetings has not changed and will continue to remain same - using
an ENT form or signing the check with the information relating to the meeting (Name / Colleague ID /
Department / Reason for the Meeting).
It is the respective HODs’ responsibility to monitor the Business Meeting spend through the monthly P&L
and recover from the colleague’s payroll if not approved.

8. Where will colleagues eat their duty meals?
All colleagues’ meals should be taken in the colleague cafeteria.

However, with a valid business reason
ii. Colleagues in grades 1 - 4 and Grade 5 colleagues who are EXCOM members can avail the 100%
Food & Beverage discount for duty meals.
a. The outlet will swipe the Jumeirah ID card and select the dine in reason as “Duty Meals”.
b. The colleague will need to sign the discounted check and the charge will be applied to their
respective department’s P&L.
c. For this to be valid, details to be written on the check must include:
• Name
• ID Number
• SBU/Department
• Reason (e.g., interview, client entertainment, guest meeting, supplier meeting, business
meeting etc.)

It is the responsibility of the colleague availing the discount to ensure this is completed correctly and the
outlet staff have the right to ask that the above information is included in full.

Note: Any P&L charges that are not approved by the P&L owner will be charged to the colleague and
recovered in the month end pay.

9. Is the F&B discount limit calculated on cost price or menu price?
The F&B discount limit is calculated on the menu price.
Example: if the menu price for a dish is AED100 then the discount that one will avail will be 50% of the Menu
price i.e., 50%*AED 100 = AED 50.
So, the discount of AED 50 is applied and the colleague pays AED 50.

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AED 50 would go towards the discount cap for the month.

10. Is the limit on maximum discount per card or per colleagues? Page | 4
The limit on maximum discount is per colleague including his/her dependents – it is the maximum discount
that a colleague (including dependents and guests) can avail in a month for Food & Beverage (including
alcoholic beverage).

11. Is there a system where colleagues can view their F&B spending and current balance limit?
An App is being developed by the IT department which will enable colleagues to monitor their use of their
F&B benefits. In the interim the monitoring of consumption of discount should be managed manually by the
colleagues themselves to avoid any unexpected deduction from their monthly pay.

12. Can the payroll team add a column in the report reflecting “F&B discount deduction” in the system?
The F&B App will be launched to allow colleagues to self-monitor their consumption. In the interim the
manual report that payroll will run will be used to recover consumption over the cap. As this manual process
is just an interim measure, adding a column in the report is not feasible and it should not be part of HR's
responsibility to 'police' consumption going forward. HR can assist if needed until colleagues get used to the
new caps and discounts.

13. Is the cap on the maximum discount inclusive of dependents and guests?
Yes. The cap is per colleague card regardless of how many authorized dependent cards the colleague has.

14. Is the cap on the maximum discount including Business use?
The F&B spending limits is for personal use only. Please refer to answers in this FAQ for more information
on business use.

15. Are discounts available on takeaway and home delivery?
No, the F&B discount policy does not cover takeaway and home delivery.

16. How should payment be made when availing the F&B discount?
All discounted checks should be paid for by a valid credit or debit card in the name of the colleague or their
authorized dependents who hold a Jumeirah ID card.

The check can be split as long as one of the people making part of the payment is the colleague or an
authorized dependent holding a Jumeirah card.

Please note cash cannot be paid for settling any discounted check.

17. What about Grade 6 colleagues at HOD level in smaller properties, do they need to submit ENT form?
As per the revised F&B Discounts policy, Grade 6 colleagues will have to submit ENT form for any business
breakfast/lunch/dinner meetings.

18. If the colleague spending limit has reached it limit and the current F&B bill is more than the limit, how would
the bill reflect?
An App is being developed by the IT department which will enable the colleagues to monitor their use of
their F&B benefits, therefore prior dining colleagues will know their previous usage for the month prior to
dining.

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In the interim, consumption should be managed by the colleague themselves manually every month and if
the colleague over consumes then they will know if they apply the discount, the amount that was over
consumed will be deducted from their salary in the month end payroll.

Therefore, when the App is enabled this scenario will not exist and the bill will reflect 100% of the menu price

to be paid by the colleagues. Page | 5

19. On special occasions, where can the colleagues apply for exemptions if the colleague has already used the
spending limits?
If a colleague wishes to spend above the specified limit for a special occasion, approval for an exception to go
above the discount caps must be obtained from the Dubai Holding CHCO and Dubai Holding CEO. Colleagues
can write to their HODs who in turn will liaise with their respective HR department to secure the necessary
approvals.

These approvals must be obtained before arrival at the venue otherwise the discount cap will apply.

20. Is the F&B discount applicable to all the restaurants in Jumeirah owned hotels, managed hotels and JRG?
Yes, the F&B discount is applicable for all Jumeirah Restaurants including Jumeirah Restaurant Group
previously known as Sarood Hospitality.

21. Can Jumeirah colleagues who work in hotels overseas and are visiting the UAE avail F&B discounts?
Yes. The current process remains unchanged.

22. Should the changes in F&B discount policy be communicated to the colleagues in pipeline?
It is up to each HR lead however F&B benefits are subject to change and it should have been communicated
as such.

23. Are these changes updated in the employment contract, LOI and Benefit statement?
Yes, these changes have been updated in all the employment related documentation which are available in
the contract folder.

24. How many guests are covered per card?
• 4 guests per adult card
• 0 guest for Children’s card

25. What constitutes a valid business reason?
Anything which is not consumed during a colleague’s leisure time.

Examples of valid business reasons:
- Meeting a guest to resolve a guest complaint
- Meeting a vendor for business growth
- Working lunch with a colleague or team member
- Interview (offering coffee/tea/water)

Examples of non-valid business reasons:
- Having lunch in an outlet to avoid dining at cafeteria

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26. Can my discount cap be accumulated and transferred to following months?
No, discount caps not utilized in the existing month will be lost and cannot be rolled into subsequent
months.

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