Jumeirah Grooming Standards

Grooming Standards

Introduction to Jumeirah’s Grooming Standards

Dear Colleagues,
We want to create a working environment where each and every one of us can thrive, but to do that we
need to work together. As Colleagues, we are equally responsible for our company culture and image and
I know that your Generosity, Diversity, Flair and Uncompromising Spirit will bring this to life. In this
instance, through your grooming.
First impressions are very important in our industry, so it is vital that you have a welcoming smile, look
well-groomed and present a professional image at work. This is equally important if you work front or
heart of house. Maintaining these standards is part of our mission of curating unforgettable experiences
for everyone who walks through our doors.
As our Grooming Standards Guide is not all encompassing, management reserves the right to approach
any Colleague who displays an unprofessional appearance. This is to ensure that our professional
grooming standards are continuously maintained in every moment.
If you are unsure about your personal grooming standards, please approach your line manager or contact
your local Human Resources Department for further details.

The Spirit of Jumeirah lives in all of us!

Ell
en

Ellen Dubois du Bellay
Chief Human Resources Officer

Content table 2
4
Introduction to Jumeirah’s Grooming Standards 4
Grooming Guideline Specifications 4
Health Matters 5
Preparing Yourself For Duty 6

Uniform Articles for Female Colleagues 7
Blouses and Tops, Jackets, Skirts and Dresses 8
Stockings, Trousers, Shoes 9
10
Uniform Guideline for Female UAE National Colleagues 11
Abaya and Sheila, Shoes, Appearance 12
13
Attire for Non-Uniform Female Colleagues 14
Business Attire, Shoes 15

Appearance for Female Colleagues 16
Hairstyles 17
Makeup: Foundation, Blusher, Eyes, Lipstick 18
19
Uniform Articles for Male Colleagues 20
Jackets, Shirts, Trousers, Shoes 21
22
Uniform Guideline for Male UAE National Colleagues 23
24
Kandura, Guthra and Egal, Shoes, Appearance
25
Attire for Non-Uniform Male Colleagues 26
Business Attire, Shoes 27
28
Appearance for Male Colleagues
Hairstyles, Facial Hair 29

Uniform Articles for Chefs

Headwear, Neckties, Chef's Jackets, Apron, Footwear, Appearance for Chefs
Personal Hygiene for All Colleagues

Hands and Nails, Additional Guidelines
Accessories for All Colleagues

Glasses and Contact Lenses, Watches, Necklaces, Bracelets, Earrings and Rings

Name Badges and Service Pins
During the Working Day

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Grooming Guideline Specifications

This guideline is to clarify the generic grooming requirements for Jumeirah Colleagues. The below
guidelines might vary based on the unique locations, requirements, and style (residential, resort, city,
lifestyle) of our properties.

Health Matters

Exceptional grooming starts within, and our lifestyle plays a part in that. Paying attention to your work-life
balance is essential to be able to perform at your best. Focusing on your physical fitness, following a
balanced diet and having enough rest will contribute positively to your well-being, how you feel at work
and to the image you represent when on duty.

Preparing Yourself For Duty

Professional grooming at work begins with your preparation at home. Make sure that your private attire is
conservative, and your shoulders and knees are covered when arriving to your business unit.

Follow the checklist below when getting ready:

· Is your hair neatly styled?
· Is your uniform/business attire clean and well pressed?
· Are your nails well-maintained?
· Is the bag you use to travel to and from work closed and not overfilled?
· Are your shoes in good condition and polished?

If all answers are yes, you are ready to go.

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Uniform Articles for Female Colleagues

All uniform articles must be fitted to match Colleagues’ individual needs.

Blouses and Tops

• Blouses and tops must be conservative and professional.
• Blouses should always be in an excellent condition, clean and pressed.
• Always make sure the blouse is free from stains.
• The blouse should be tucked loosely into the waistband of the trousers or skirt.
• Undergarments should always match skin colour.
• Transparent material and deep/revealing necklines are not permitted.
• Pens should not be suspended from the neckline of the top.

Jackets

• Jackets should be well-fitted and not too tight or too loose.
• All buttons to be closed as designed, and the collar must be worn down.
• Pockets should not be overfilled to maintain the line of the jacket.
• Jackets should not be worn draped around the shoulders.

Skirts and Dresses

• Skirts should fit properly at the waist and not be too tight or too loose.
• The skirt hemline should be fitted to fall on the same level of height amongst the Colleagues wearing

the same uniform.
• Transparent material should not be used.
• The top of the dress must cover the shoulders and deep/revealing necklines are not permitted.

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Stockings

• Female uniformed Colleagues should use stockings when wearing skirts or dresses.
• Knee-length socks can be worn with long trousers only.
• Stockings must match skin colour.
• Colleagues are recommended to have a spare pair of stockings in their locker.
• Given the unique environmental conditions in some locations of Jumeirah, stockings might not be worn
as part of the uniform.

Trousers

• Trousers should be clean, pressed, well-fitted and not too tight or too loose.
• The hem of trousers should touch the rise on the front of the shoes.
• Trousers should be fitted correctly at the waist or lower-level waist.
• The back of the hem should be ½ inch above the heel of the shoes.
• No bulky items should be kept in the pockets.
• Belts should be provided as part of the uniform.

Shoes

• Shoes specified as part of the uniform should be provided.
• Shoes must be kept clean, polished, odour free and maintained in an excellent condition.
• Shoes should be worn with socks/stockings, based on uniform requirements.
• Shoes should not appear to be scuffed or worn and soles should be in good condition.

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Uniform Guideline for Female UAE National Colleagues

Abaya and Sheila

• UAE National Colleagues must wear Abaya and Sheila on duty.
• The Abaya must be closed, not fitted and it should always be ironed, clean and neat.
• The Abaya should be black or in approved colours.
• Conservative business clothes should be worn underneath the Abaya.
• Sheilas should always be ironed, clean, neat and matching the Abaya’s colour.
• Sheilas should always be plain without any design and worn on the head.
• UAE National non-uniform Colleagues might wear their own Abaya and Sheila with minimal, discreet
designs in conservative colours.

Shoes

• Shoes must be of professional business attire style with closed front and back, preferably in dark or
beige colours, but not limited to other conservative colours matching the Abaya.

• Shoes are recommended to be with 3-5 cm heels.
• Shoes must be kept clean, polished, odour free and maintained in an excellent condition.
• Shoes should not appear to be scuffed or worn and soles should be in good condition.
• Shoes should not have any brand names or logos on them.

Appearance

• Please find the appearance, makeup and accessories related guideline in the designated
Appearance for Female Colleagues section of this document.
• Only UAE National ladies are allowed to use henna with respect to the local culture.

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Attire for Non-Uniform Female Colleagues

Business Attire

• Appropriate, complementary business attire is required.
• Clothing should be in an excellent condition, clean, pressed and professional.
• Attire should be matching with the uniform articles in the same department, whenever relevant.
• It is recommended to wear blouses with skirts/trousers or dresses.
• Jacket should be worn in public areas at all times.
• The hemline of the skirt or dress should fall on or a maximum of one inch above the knee.
• Skirts and dresses should have a minimal slit design which should not reach above mid-thigh.
• Wearing stockings may be required by the workplace.
• If stockings are worn, they must match skin colour.
• Casual attire is not allowed except on dedicated days based on management decisions.

Shoes

• Shoes must be of professional business attire style with closed front and back, preferably in dark or
beige colours, but not limited to other conservative colours if matching the chosen business attire.
• Shoes must be kept clean, polished, odour free and maintained in an excellent condition.
• Shoes should not appear to be scuffed or worn and soles should be in good condition.
• Shoes should not have any brand names or logos on them.

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Appearance for Female Colleagues

Hairstyles

Hair must always appear clean, neatly styled and appropriate to the uniform design and work
environment. Hair should not cover any part of the face.

• All female uniformed Colleagues with shoulder length or longer hair should wear their hair up in a
ponytail, bun or French twist with no elastic or plastic hair accessories showing.
• All female Colleagues with shoulder length or shorter hair may wear their hair down, however the hair
should not touch the collar. It should appear very neat and blow-dried.
• Colleagues with short hair (above the shoulders) do not have to put their hair up, however hair must be
neatly styled and blow-dried.
• Female Colleagues not in uniform may wear their hair down. However, it must be very neat, blow-dried
and professionally styled.
• Any loose strands around the face and neckline must be pinned up and hairspray should be applied to
maintain a neat style.
• If bobby pins are used, they must match the hair colour and should be used in a discreet way.
• Using snap and bulldog clips, ribbons or scrunchies is not permitted.
• Hair buns should be secured with a donut-sponge accessory matching the hair colour.
• Hair nets and hair clips should match the hair colour.
• Hair colour should always appear natural. If hair is tinted, this should be regularly maintained in a natural
looking colour.
• Fringes and bangs should not conceal eyebrows.
• Small or medium sized braids are allowed. Large braids are not permitted. Braids, if applied, should be
without beads. Partial braids or a combination of braids and loose hair is not permitted.
• Cornrows are permitted providing the hairstyle is worn neatly and styled conservatively. Cornrows must
be filled in to avoid appearing sparse, with only minimum scalp visible.
• Hair weaves can be used and it must match the Colleague's natural hair colour.
• Headscarf should be in conservative colours, matching the uniform or business outfit.

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Makeup

• The recommended set of makeup items to create a professional look are: foundation, powder, blusher,
eyeshadow, eyeliner, mascara, and lipstick . This might vary based on specific requirements or location.
• Makeup should be refreshed at work to ensure a professional appearance at all times.
• Excessive makeup must be avoided.

Foundation

• Obvious blemishes and skin conditions should be concealed whenever possible.
• Foundation is recommended to give a professional, fresh and healthy look. It must match the natural
skin colour.
• Whether wearing pressed, loose, setting powder, or translucent powder, the powder must look natural
and match the skin tone.

Blusher

• If blusher is applied it should present a fresh, natural, and healthy glow on the face.
• Blusher should be blended to achieve a natural look.

Eyes

• Warm shades of beige, nude, brown to bronze, and discreet gold shades of eyeshadow should be used.
• Glittery eyeshadow with small light reflecting particles and heavy eye makeup are not permitted.
• Eyeliner is permitted, provided a soft finish is achieved in a black or brown colour.
• Dramatic makeup styles such as ‘cat-eye’ or extreme Cleopatra style must not be worn.
• Eyeliner should be applied on the upper eyelid and on the lower waterline of the eye.
• Dark brown or black mascara should be worn.
• Fake, heavy, one-line eyelashes are not allowed.
• While eyebrow makeup is optional, eyebrows need to be shaped and defined.
• The eyebrow shade must appear natural and match the hair colour.

Lipstick

• Pink/red shades of lipstick and/or lip balm may be used. Overpowering shades are not permitted.

• If lip pencil is applied, it must match the lipstick.

• Lips must appear moisturized.

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Uniform Articles for Male Colleagues

All uniform articles must be fitted to match Colleagues’ individual needs.

Jackets

• Must be well-fitted and not too tight or too loose.
• Jacket must be always be worn in the front of house areas.
• All buttons should be closed as designed and the collar must be worn down.
• Cufflinks, if worn, should be appropriate for business attire.
• Pockets should not be overfilled to maintain the line of the jacket.
• Jacket must not be worn draped around the shoulders.

Shirts

• Conservative, professional business style is required.
• Shirts should be clean, pressed and in an excellent condition.
• The shirt should be tucked neatly into the waistband of the trousers.
• Collar stays should be worn if the shirt allows. If not, collars of shirts should be properly starched and
ironed.
• Pens might be placed in the shirt pocket, however should not be suspended from the neckline.
• Long sleeves should be fastened at the wrist.

Trousers

• Trousers should be clean, pressed and not too tight or too loose.
• Trousers must fit properly and sit on the waist.
• The hemline of the trousers should touch the rise of the shoes.
• No bulky items should be kept in the pockets.
• Belts should be provided as part of the uniform.

Shoes

• Shoes specified as part of the uniform should be provided.
• Shoes must be kept clean, polished, odour free and maintained in an excellent condition.
• Shoes should not appear to be scuffed or worn and soles should be in good condition.
• Long, black socks should be worn, unless the uniform design requires otherwise.

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Uniform Guideline for Male UAE National Colleagues
Kandura, Guthra and Egal

• UAE National Male Colleagues should wear Kandura, Ghutra and Egal on duty.
• The Kandura and Ghutra should be fitted appropriately and be white in colour.
• The Kandura and Ghutra should be clean, ironed and neat.
• The Egal should always be worn along with the Ghutra.
• UAE National non-uniform Colleagues may wear their own Kandura, Ghutra and Egal on duty.

Shoes

• Traditional sandals or professional business style shoes can be worn.
• The colour of the footwear should be black, brown or white.

Appearance

• Please find the appearance and accessories related guideline in the designated Appearance for
Male Colleagues section of this document.

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Attire for Non-Uniform Male Colleagues
Business Attire

• Appropriate complementary business attire is required in conservative solid colours based on the work
environment.
• Business attire should include a suit jacket, trousers and shirt. A vest and tie might be added based on
the work environment.
• Collared shirts are required at all times and jackets must be worn in public areas.
• Collar stays should be worn if the shirt allows. If not, collars of shirts should be properly starched and
ironed.
• If ties are required, they should not be excessive in style or design.
• A discreet pocket square can be worn.
• Casual attire is not allowed except on dedicated days based on management decision.

Shoes

• Shoes must be kept clean, polished, odour free and maintained in an excellent condition.
• Shoes should not appear to be scuffed or worn and soles should be in good condition.
• Long socks should be worn, matching the business attire in colours.
• Shoes should not have any brand names or logos on them.

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Appearance for Male Colleagues

Hairstyles

• Hair should be clean, short and tidy at all times, styled in a neat, professional manner appropriate to the
uniform design and work environment.
• Hair should be cut above the ears and regularly trimmed.
• Haircut can be faded, maintaining a gradual blend.
• Hairstyles that are extreme in colour, style or length are not acceptable. Hair should not touch the collar
of the shirt or jacket.
• Dreadlocks and braids/cornrows are not allowed.
• A wet look or excessive use of hair gel is not allowed. Hair should not be spiked.
• Designs shaved into the hair are not allowed.
• Sideburns should not be longer than the middle of the ear and must end in a straight line.
• Hair should appear natural in colour. If hair is tinted, it must look natural and should be
well-maintained.

Facial Hair

• A clean-shaven appearance is recommended when on duty.
• If permitted by the line manager, a beard, moustache or goatee can be worn, however it must be clean,
trimmed, well-defined and maintained in an appropriate and professional manner.
• Moustache wax should be applied to fill any gaps or prevent it from fluffiness.
• The length of hair for beard, moustache or goatee should not be longer than one-quarter of an inch
(#2 blade) unless a Colleague’s religion dictates otherwise.
• Designs shaved into the eyebrows are not allowed.

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Uniform Articles for Chefs

Headwear

• Clean Chefs hats (example: toque blanche) should be worn by Chefs at all times.
• Hats should fit on the head.
• In front of the guests, standard long hats (toque blanche) should be worn by the Chefs.
• A hairnet must be worn at all times in production areas.

Neckties

• When neckties are worn, the ends must be tucked inside the knot.

Chefs Jackets

• The jacket should be clean, stain free, neat and pressed.
• The Chef’s jackets should be worn with a full set of white buttons.
• Chefs in buffet operations should wear the same style of jackets.

Aprons

• Aprons should be clean, tidy, pressed and free of any food debris at all times.
• Torn or stitched aprons are not allowed.
• Aprons must be white in colour and full length.
• Apron strings need to be tucked away neatly.

Footwear

• Socks are to be worn at all times. Socks should be long and black in colour.
• Black safety shoes must be worn at all times and should be kept in a clean and excellent condition.

Appearance for Chefs

• Colleagues handling food must observe extreme care regarding the length of hair and nails as well as
personal hygiene.
• All Colleagues working in the kitchen must cover their hair with a hair net and kitchen hat.
• Artificial nails and/or nail polish is not allowed for Colleagues working in food preparation/service areas.
• No accessories are allowed in food preparation areas.
• Chef's names should be embroided on the jacket.

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Personal Hygiene

• Working closely with guests and Colleagues means that personal hygiene is very important.
• A daily shower and usage of deodorant are necessary.
• Deodorants with little or no fragrance are preferred.
• Mild and lightly fragranced products such as perfume or aftershave are recommended to be used.
• Wearing overpowering fragrances whilst on duty is not allowed.
• Daily dental care and using products such as dental floss, mouthwash and breath fresheners is required.
• Regular handwashing is mandatory to maintain hygiene.

Hands and Nails

• Fingernails must be clean, neatly trimmed and manicured.
• All nails must be filed to the same length. Length should be no longer than the tip of the finger for male,
and 0.5 cm from the tip of the finger for female Colleagues.
• Nail polish can be worn by female Colleagues and should be a clear or neutral shade that matches skin
tone and the design of the uniform. A French manicure is recommended.
• Nail polish should be well maintained and not chipped.
• No artificial nails or nail polish is allowed for Colleagues working in food preparation or service areas, spa
operations or Housekeeping.

Additional Guideline

• Visible tattoos and piercings are not allowed or maybe required to be covered unless it is permitted in
the particular operation and approved by management.
• Bindi and Tilak/Sindoor should be discreet, unless required as part of the uniform.

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Accessories

Glasses and Contact Lenses

• Spectacles, if worn, should have a professional style matching the uniform or business attire.
• Frame colours should be conservative (black, brown, neutral), matching the business environment.
• Sunglasses should not be used, unless part of the uniform.
• Unnaturally coloured contact lenses are not permitted.

Watches

• Traditional or smart wrist watches in conventional designs, with solid colours are acceptable.

Necklaces, Bracelets, Earrings and Rings

• Necklaces are not allowed for uniformed Colleagues on duty. Exceptions can be made for necklaces
with a religious meaning, which should be concealed under the clothing or if necklace is part of the
uniform.
• Bracelets are not permitted for uniformed Colleagues unless required, such as a medical bracelet.
• Discreet necklaces and bracelets might be worn by Colleagues not in uniform.
• Anklets (bracelets worn on the ankle) are not permitted.
• Earrings should be in stud style, professional and not dangling. (Unless the style is part of the uniform)
• If applicable, only engagement or wedding rings are allowed to be worn,

Name Badges and Service Pins

• Name badges must be worn by Colleagues in uniform.
• Jumeirah service pins must be worn by non-uniform Colleagues at all times. (Grade 7 - 3)
• Hotels who do not use name badges should have all uniform and non-uniform Colleagues
wearing the Jumeirah service pins.
• Name badges and pins should be worn pinned to the left side of the top clothing.
• Name badges should be in an excellent condition, not scratched, clear to read and polished.
• The Colleague’s real name should be stated on the name badge.

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During the Working Day

Whilst on duty and/or wearing your uniform you represent the company. Your elegance and behaviour
will have an impact on what guests think and how they feel, and affects the reputation of Jumeirah.

Pay attention to your professional grooming and follow the additional principles below:

• Body language speaks volumes which is why posture is so important. Be alert and present yourself with
confidence.
• Always use open body language that encourages engagement with other Colleagues and guests.
• If visiting Jumeirah properties off duty, please do not wear your uniform and/or name badge/service
pins.
• Using your personal mobile phone whilst on duty should be limited to managing work-related matters
and should not be visible for guests, whenever possible.
• Please do not consume food and drinks in public areas, except for special occasions or for entertainment
purposes.
• Chewing gum is not permitted.
• Smokers should pay extra attention to personal hygiene and smoke only in designated Colleague
smoking areas.
• The consumption of alcohol is strictly prohibited when in uniform and/or on duty.

Thank you for following the Grooming Standards of Jumeirah.
If you need further clarification, please approach your line manager.

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