JAN Grooming Guidelines Female

Female Grooming Standards 1

Overview

Purpose

First impressions are very important in our industry, so it is vital that you have a welcoming
smile, look well-groomed and present a professional image at work. This is equally
important if you work front or heart of house. Maintaining these standards is part of your
conditions of employment.

When you are in uniform you represent Jumeirah and you should always look and behave
professionally. This booklet provides guidelines on dressing correctly and appropriately at
work and personal grooming.

As our Grooming Standards Guide is not inclusive, management reserves the right to
approach any colleague who displays an unprofessional appearance. This is to ensure that
our professional grooming standards are continuously maintained.

Jumeirah conducts ‘Grooming Standards’ training sessions for both women and men during
induction and departmental training. Contact your manaer for further details.

The key point to sustaining an appropriate causal business attire program is the use of
common sense and good judgment, and applying a dress practice that the Company deems
conducive to our business environment.

Enforcement

Enforcement of this guideline is the responsibility of department management and
supervisory personnel.

The guide adherence will be administered according to the following action steps:

o If questionable attire is worn, the respective department supervisor/manager will
hold a personal, private discussion with colleague to advice and counsel regarding
the inappropriateness of the attire.

o Repeated policy violations will result in disciplinary action following classification of
offences guide, up to and including termination.

Distribution

All colleagues and management to be provided with a copy of this policy and acknowledge
its content.

Review and Revision

Human Resources reserve the right to rescind and/or amend this guide at any time.
Requests for advice and assistance in administrating or interpreting this guideline should
be directed to Al Naseem L&D or HR department.

Office Uniform Guidelines 2

Blouse

o Should be conservative and adhere to set
standards

o Should be clean and pressed
o Should be tucked into the waistband of

the trousers or skirt
o Undergarments should always match the

color of the blouse
o Pens should not be suspended from the

neckline

Jacket

o All buttons to be closed as designed, and
the collar must be worn up

o Pockets must be kept light, not to distort
the shape of the jacket

o Must be well-fitted and not too tight
o Must always be worn while on duty

Skirt

o Should fit properly on the waist and not be too tight
o The hemline of the skirt or dress should sit mid/below-knee length

Trousers

o The hem of the trousers should touch the rise on the front of the shoes
o Should be fitted correctly at the waist

Shoes

o Should always be black and fully closed
o Should always be plain without any design
o Should be well polished and clean

UAE National Uniform Guidelines 3

Abaya

o Should always be ironed, clean and neat
o Should always be black
o Must be closed and conservative
o Conservative business clothes should be

worn underneath the Abaya

Shayla

o Should always be ironed, clean and neat
o Should always be black
o Should always be plain without any design
o The only exception of the design is

Jumeirah beacon

Shoes

o Should always be black and fully closed
o Should always be plain without any design
o Should be well polished and clean

Uniformed Colleagues 4

Uniform

o Should be clean, well-fitted
o Correct and complete uniform must be worn at

all times
o Uniform garments and accessories must not be

worn with civilian clothing when off duty

Shoes

o Should always be as per uniform standards
o Should always be plain without any design
o Should be well polished and clean

If there are any issues with regards to the condition of
your uniform, Manager should be notified immediately.

Non-Uniformed Colleagues

Attire

o Appropriate business attire is required
o The hemline of the skirt or dress should sit

mid/below-knee length
o Jacket must be worn in public areas.
o Jumeirah pin to be worn at all times
o Hair should be well groomed and tied at

the back.

Shoes

o Should be plain and of dark or neutral color
o Should be well-polished
o Skin tone stockings/socks to be worn

Appearance Guidelines

Hair Hair should be clean, well-kept and tidy at all times
Fringe’s should not conceal eyebrows and loose strands of hair that may fall into
o the face are not permitted
o Excessive use of hair gel is not allowed
Hair should always be tied at the back of the head.
o Only natural colour of the hair is permitted
o If the hair is tinted this should be regularly maintained
o Afro hair can be braided, but not beaded and always kept neatly at the back
o If the hair is longer than the top of the shoulders, it should be tight at the back
o using the hair doughnut, rubber band, scrunchie and supported by hair net if
o necessary
If the hair is touching the shoulders, pony tail is permitted using plain scrunchie or
o rubber band
If the hair is above the neck, it should be neatly arranged using hair spray or hair
o gel

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Hair Accessories

o Only below non accessorized items matching the hair color may be used

Hair Doughnut Scrunchie Rubber Bands Safety Pins

Make Up 6

o Make-up should be worn by all female
staff at all times while on duty and should
be refreshed as and when required

o Obvious blemishes and skin conditions
should be concealed whenever possible

o If skin is dry, moisturizer should be
applied

o No bright evening make up colors are
allowed

o Foundation/powder that compliments
your natural skin tone should be worn

o Blusher is to be worn at all times
o Mascara to be worn at all times
o Naturally looking false eyelashes are

permitted
o Eye shadows are permitted but should be

of natural colour
o Light shimmering is accepted
o Eyebrows should be neatly trimmed and

shaped
o Colored lipstick matching your skin tone

has to be worn at all times (no beige or
bright pink colours)
o Lip gloss is accepted only when applied
on the coloured lipstick
o No visible pencil liner on the lips is
permitted

Hands and Nails

o Fingernails must be clean, neatly trimmed, moderate
in length and manicured

o Nail polish can only be applied by non-food handlers
and must be in neutral colors, beige, French manicure,
or clear

o Chipped nails are not acceptable
o No artificial nails are allowed

Accessories Guidelines 7

Name Badge and Hallmark Pins

o Name Badges must be worn by all uniformed colleagues on the left side
o Hallmark pins should be worn by all non-uniformed colleagues on the left side
o Pins and name badges should be in good condition, not scratched, clear to read

and polished
o Badges depicting any other organization are not permitted unless authorized by

your manager

Glasses and Contact Lenses

o Glasses must be plain framed or unframed without any fancy design
o Acceptable frame colors: black, brown, silver or gold
o Sunglasses must not be worn unless part of a uniform
o Colored contact lenses are not permitted

Necklaces & Bracelets

o Heavy necklaces are not permitted
o Bracelets are not permitted unless it is a religious requirement and should be

concealed under the blouse/jacket/uniform.
o Only thin plain chains are allowed without any heavy pendants

Watch/Bracelets

o Bracelets are not permitted unless it is a religious and should be concealed under
the blouse/jacket.

o Wrist watches of conventional design in gold, silver, metallic are acceptable
o Sports and plastic watches are not acceptable for non-sports related colleagues

Stockings

o Must be worn at all times by all female colleagues who wear skirts or dresses
o Knee-length pop socks with trousers
o Stockings/socks must be of skin tone colors
o Must be free of any holes

Earrings and Rings

o Earrings should be worn on the lobe of the ear
o Only one pair of non-dangling/stud earrings is acceptable
o Hoops or colored stones are not acceptable
o Only an engagement or wedding ring is permitted
o No ring with stone for food handlers

Tattoos and Piercings

o No visible tattoos are permitted (unless colleague was hired with it)
o No visible body piercing jewelry is permitted
o Henna is permitted for UAE Nationals only

Colleague Etiquette Guidelines 8

Eating and Drinking

o Colleagues in uniform must not consume food or drink while in public areas
o Chewing gum is not permitted while on duty.
o Do eat healthy food and drink lots of water (especially if you work outdoors).

Smoking

o Smokers should use a mouth freshener, brush teeth and wash hands after smoking
o When in uniform, smoking in public is not permitted and you can only smoke in the

designated colleague smoking areas.

Telephone Usage

o No personal phones are allowed on duty unless authorized by the management
o No duty mobiles are to be used for the private calls during duty.
o No texting is allowed while in the guest areas.
o All personal phones should be kept in the locker and only used during breaks.

Service Beyond Expectations

o Always portray positive smile and readiness to assist.
o Other than the initial greeting, do not initiate conversation in the elevator in the

presence of other guests.
o Do not initiate handshakes with guest.
o Colleagues who are working in guest areas (e.g. Housekeeping, Engineering)

should pause work, stand aside and actively greet guests. Resuming work only
after guests have passed.
o Always ask permission before placing a caller on hold. Never screen calls.
o Whenever possible, do not speak a foreign language in front of a guest.
o When giving directions escort guests towards the destination until they are
comfortable they can find it. Do not point with your finger.
o Do not interrupt a guest who is busy, talking on the telephone, or distracted, even
to deliver a standard.
o Do not engage in small talk with colleagues in guest areas.

o When talking to other colleagues in guest areas, stand side by side.

Colleague Acknowledgement of Jumeirah’s Grooming Standards

I have received a copy of Male Grooming Standards Guide and fully understand its content
in terms of what is applicable to me and agree to fully comply.
I appreciate that the guidelines may be altered at any time and that I am bound by these
modifications.

ID Number: ………………………………………………………………………………………….
Name: ………………………………………………………………………………………………
Position: ………………………………………………………………………………………………
Department: ………………………………………………………………………………………….
Date: ………………………………………………………………………………………………
Colleague Signature: …………………………………………………………………………………
Manager Signature: …………………………………………………………………………………

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