GMS Brochure_CYMK Version_Final

Global
Managed
Services

GSH Global Managed Services

GSH Global Managed Services channel
operational synergies throughout global
locations within a clients’ portfolio.

Coordinating a combination of workplace amenities
through a centrally managed structure provides
clients with –

• Global service consistency across a
portfolio of locations

• Alignment between global standardization
and regional compliance

• Operational building innovation
• Pro-efficient Supply Chain management
• 24/7 Global Reporting through office,

country, continent and global levels

GSH Global Managed Services utilizes a combination

of in-house expertise and outsourcing partners to
support individual client objectives by aligning them

with local legislative requirements and service
needs.

Global Managed Services…
your Workplace Services managed globally!

The Global Managed Services model allows for…
total global coverage
whilst providing local compliance
to individual client portfolios.

Benefits: Rewards: Opportunities:

• Flexible service delivery • Accurate and live collated data • Embraces in-house knowledge
• Effective global communication • Tiered structured reporting & outsourcing partner expertise
• Provides service synergy • Global consistencies
• Ensures compliant operating • Global compliance • Significant cost reduction
• Justified decision making • Supply Chain rationalization
standards • Uniformed escalation procedures • Reduces H&S risks
• Utilizes best-in-class systems • Consolidated workplace services • Asset lifecycle management
• Implements robust processes • Operational Efficiencies

Global Coverage…Local Commitment

Services Managed Global Call Center - Budget Management
tructure Services Staff Management - Service Metric &
ystem
Performance Reporting - Stakeholder Management

MobPilriozjaetciotn & New Building Mobilzation Planning - Architecture Support
Management Minor Renovations - Project Management Configuration

Space Planning and Occupancy Management

OTpeecrhantiiocanls Maintenance Planning - Interior Maintenance - Exterior
Maintenance - Electrical & Communications - Fire & Life Safety

Mechanical - Plumbing - Water Treatment

Access & Access Control Systems - CCTV Maintenance - Intruder Detection Systems
Security Safety Bolts - Locksmith & Key Services - Manned Guarding - Document Storage Services

Soft Services Janitorial Services - Deep-Clean Management - Waste Management (Medical, Hazardous,
Management Food & Confidential) - Pest Control - Transportation Services - Mail & Courier Services - Reprographics
Supply Chain
Management Concierge Services - Amenities Management
Sustainability,
Environmental, Vendor Management - Contract Support/ Management - Operational SLA Management
Health & Safety Procurement Support Liaison - Supplier Compliance Auditing - Supplier Innovation Forum Management

Supplier Spend Management - Supply Chain Rationalization

Business Continuity Planning - Energy Program Management - Efficiency Planning - Utility Vendor Management
Compliance Management - Compliance Training - Applicable Law Compliance
Legal Register Control - Auditor Checklist - Program Implementation

The Americas Global Portfolio Management Services
Global Administration Structure &
EMEA
Systems

link globally and locally to
provide standardization, control

and transparency.

ASIAPAC

Sustainability SLA/KPI System Supply Chain
and Risk Monitoring Management

Management

PPM Asset Occupancy Global Contract
Management Management Analyzer Payroll Finance
Management Management

Global Coverage…Local Data

Global Managed Services Call Center

The Global Call Center allows client local employees to call local numbers and
within 60 seconds speak to local language helpdesk operators.

Reactive calls are collated, recorded & directed to be resolved in line with client
KPI’s to ensure GSH meets all client expectations.

The Global reporting system allows data to be extracted at various Native
levels from base asset data to high level executive summarTsitheruescGtuSreHisGdloebsaigl nMeadntaogceodmSpelervmiceent and Language

which provide relevant data to relevant client employees. effectively manage a client;s global
portfolio of buildings.
Local Number 24/7 Online
The moday offers flexibility and Dial-up Reporting
adaptable resources to ensure the

delivery of global coverabe with local, Global Call
personal and dedicated commitment.

Center

60 Second Email & Call
Pickup Ability

Speedy
Escalation

Global Coverage…Local Language

Global Health & Safety Programs

Mobilization H&S Supplier,
Building Routine Partner &
Building Homeworker
Management Checklists Assessments

Risk Global E, H & S Workplace Health & Safety is paramount to any
Management Management Awareness, employer, no matter how big or small.
Forums &
Program The Health & Safety programs are flexible
Training and the services provided are tailored to client
building and cultural portfolio requirements.
In-Country Statutory Business
Legislation Compliance Continuity Local legislation is forever changing, the
Registers Management Global Managed Services model ensures data
& Crisis remains accurate and relevant.
Planning

Global Coverage…Local Compliance

[email protected]