July 2019
NCRL BOARD MEETING
Board of Trustees Meeting Agenda
July 25, 2019 Wenatchee, WA
1. Call to order 1:00 PM
2. Introduction of visitors & public comment
3. Consent agenda - 1:10
a. Meeting agenda
b. Minutes of the June 20, 2019 regular board meeting
c. Payroll & vouchers
i. June payroll for $505,696.86 and Benefits for 195,197.29
ii. June Accounts Payable for $470,211.26
iii. Staff Reports
4. Strategic Plan update - 1:20
5. Draft Code of Conduct policy review - 1:45
6. Director’s report - 2:00
7. Financial report - 2:15
a. WPL renovation update
b. Investment policy
c. Purchasing policy
d. Travel policy - revision
e. 2020 budget schedule
8. Executive Session [session time to be announced]
a. RCW 42.30.140(4) - To discuss collective bargaining
b. RCW 42.30.110(1)(g) - To review employee performance
9. Announcements-
a. Next scheduled meeting: A ugust 15, 2019 at the Oroville Public Library
10. Adjournment -
ACTIVITY REPORT June 2019 Building Use
Circulation
Circulation 159,066 New L
Physical materials, Overdrive, RBDigital, and Hoopla New car
categor
200K
1500
150K 1000
100K 500
0
50K
0K
Circulation
January
February
March
April
May
June
July
August
September
October
November
December
New Library Cards
Digital Downloads: 23,390
Overdrive, RBDigital, and Hoopla
Month
20K
10K
0K
Digital Downloads
January
February
March
April
May
June
July
August
September
October
November
December
Outreach
Library Cards: 1,248
rds made in NCRL, Owns Property, and Reciprocal
ries Year
2016
2017
Date 2018
2019
January
Februa..
March
April
May
June
July
August
Septe..
October
Novem..
Decem..
Other Library Cards Made:
Computer Use Cards April 2019 June
Educator Cards 9 May 10
Fee Cards (Annual/Monthl.. 7 11 6
Student Cards 1 7 1
1 0
7,984
2,723
ACTIVITY REPORT June 2019 Building Use
Circulation
Patron Visits: 101,704 P
People visiting our public library buildings and bookmobiles P
Date
100K
Patron Visits 50K
0K
January
February
March
April
May
June
July
August
September
October
November
December
WiFi LoginsWireless Internet Use: 51,832
People who logged on to our wireless network
Month
40K
20K
0K
January
February
March
April
May
June
July
August
September
October
November
December
Outreach
Public Computer Use: 23,898 Year of Date
2016
People who logged on to a public computer in the library 2017
2018
Date 2019
30K
20KPublic Computer Logins
January
February10K
0K
March
April
May
June
July
August
September
October
November
December
Meeting Room Use:
Meetings in June: 50
Attendance: 327
Volunteer Hours:
Public Libraries: 552
Other Departments: N/A
ACTIVITY REPORT June 2019 Building Use
Circulation
Programs in Libraries: 794 Out
Programs offered to the public by staff Prov
Date 3
800
2
600
1
400
200
0
Number of Programs
January
February
March
April
May
June
July
August
September
October
November
December
Outreach Visits
Program Attendance: 18,094 Outreach Atte
Number of people at library programs Number of people
Date 8K
6K
15K 4K
2K
10K 0K
5K
0K
Program Attendance
January
February
March
April
May
June
July
August
Septem..
October
Novemb..
Decemb..
Outreach Attendance
January
February
March
Outreach
treach in Our Communities: 176 Year of Date
2016
vided by bilingual, bookmobile, branch staff, and STEM 2017
2018
Date 2019
300
200
100
0
January
February
March
April
May
June
July
August
September
October
November
December
endance: 8,566 Outreach Provided
By:
e attending outreach events
2019
Date June
Bilingual Outreach 27.0
Bookmobile Outreach 38.0
April Branch Outreach 138.0
May
June
July
August
Septem..
October
Novemb..
Decemb..
STEM Outreach 19.0
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North Central Regional Library
Media Report
June 2019
Libraries in the news:
38 articles in 15 different newspaper — t hat’s every daily and weekly newspaper in
North Central Washington! (Up from 27 articles a year ago)
2 online articles related to NCRL.
11 new blog posts on the NCRL website
Social media highlights:
Facebook: 5,768 followers (up 123 from the previous month).
Twitter: 226 followers
Instagram: 676 followers of NCRL (up 26 from last month), 290 followers of
NCRLTEEN, 146 on wenatcheelibrary, 142 followers of Moses Lake Public Library, 128
followers on oroville_public_library, and 52 followers on our Rural Schools Bookmobile
(rsbookmobile).
Our NCRL Facebook Book Club has 198 members.
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Newspapers/Magazines
June 5: The Star (Grand Coulee), overview story of the upcoming Summer Library
Program.
June 5: Methow Valley News, two small articles on upcoming programs at the Twisp
and Winthrop libraries, plus a column that talks about the importance of libraries and
the effort to build a new library in Winthrop.
June 5: Quincy Valley Post-Register, article and picture about the Summer Library
Program in Quincy; and a small article about programs at the library for the coming
week.
June 5: Cashmere Valley Record, front-page story about firefighters visiting an
after-school program at the Cashmere librar; and small article promoting a teen
program at the library.
June 5: Columbia Basin Herald, a front-page story about Soap Lake’s centennial
celebration mentions that a collection of historic photos is on display at the Moses Lake
library and would also be at the Soap Lake library.
June 5: Ferry County View, story about the upcoming Summer Library Program at the
Republic library.
June 6: The Wenatchee World, story about a state Department of Commerce grant that
was awarded to help pay for energy upgrades at Wenatchee.
June 6: Grant County Journal, a story about the Quincy Masonic Lodge awarding
bicycles to kids in a reading contest also mentions that they are donating bikes as
prizes for NCRL’s Summer Library Program.
June 6: Douglas County Empire Press, a historic photo from 1959 of people checking
out books from the Waterville library.
June 12: Cashmere Valley Record, small story about an upcoming teen craft project at
the Cashmere library.
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June 12: News & Standard (Coulee City), story and schedule of the Summer Library
Program at Coulee City.
June 12: Ferry County View, list of Summer Library Program activities at the Curlew and
Republic libraries.
June 12: Quincy Valley Post-Register, story about upcoming programs at the Quincy
library.
June 12: Methow Valley News, short story on an upcoming author talk at the Twisp
library.
June 13: Douglas County Empire Press, article promoting the upcoming Summer Library
Program.
June 19: Omak-Okanogan County Chronicle, article promoting the Book-It Theatre
programs at several libraries.
June 19: Lake Chelan Mirror, story listing all the summer programs scheduled at the
Manson and Chelan libraries.
June 19: Cashmere Valley Record, front-page story about summer programs at the
Cashmere library.
June 19: Ferry County View, front-page picture and full-page article about a Republic
library program K-Diamond-K Guest Ranch; picture and story promoting an upcoming
Book-It Theatre performance at the Curlew library.
June 19: News & Standard (Coulee City), front-page listing summer programs at the
Coulee City library.
June 19: Quincy Valley Post-Register, article promoting upcoming programs at the
Quincy library and an article about Book-It Theatre performing at the Quincy and Ephrata
libraries.
June 20: Grant County Journal, nearly full-page story previewing the upcoming summer
library program at the Ephrata and Soap Lake libraries.
June 20: Quad City Herald, front-page article about Barbara Walters and other NCRL
staff attending the Brewster City Council meeting to talk about the new strategic plan.
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June 20: Okanogan Gazette-Tribune, article listing events coming up at the Oroville
library.
June 20: The Wenatchee World, article promoting the Book-It Theatre program at
several libraries; and an article promoting author Erica Bauermeister’s talk at the
Distribution Center.
June 24: Columbia Basin Herald, article and picture about a donation of materials to the
Moses Lake library that will expand its public art display.
June 25: The Wenatchee World, article about museum passes now available for
checkout from the Wenatchee and East Wenatchee libraries.
June 26: Cashmere Valley Record: front-page story and pictures about the One Book,
One Community program at the Cashmere library; plus two smaller articles about an
upcoming book sale and a Founders Day program at the library.
June 26: The Leavenworth Echo, full-page article promoting the Summer Library
Program at Leavenworth.
June 26: Omak-Okanogan County Chronicle, article about Barbara Walters, Sharon
Reddick and Michelle McNiel visiting the Omak City Council meeting to talk about the
new strategic plan.
June 26: Ferry County View, preview of upcoming programs at the Curlew library.
June 26: News & Standard, front-page
story about upcoming programs at the
Coulee City library; and an article about
a Grant County PUD program at the
library.
June 26: The Sun Tribune, front-page
article and picture about Shree Saini
— Miss India Worldwide — donating 32
backpacks to the George library to give
to patrons throughout the summer.
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June 26: Quincy Valley
Post-Register, front-page
picture and inside full-page
article about Miss India
Worldwide donating backpacks
to the George library; a
full-page article about the
summer program at George;
and two smaller stories about
upcoming Grant County PUD
program at several libraries
and weekly activities at the
Quincy library.
June 27: Grant County Journal,
article and pictures from the
Bob Ross Paint Night at the
Ephrata library that drew more
than 30 participants; and an
article promoting an upcoming
story time for adults at the
library.
June 27: Douglas County Empire Press, small article promoting trivia night at Pybus
Public Market.
June 27: Okanogan Gazette-Tribune, two small articles promoting upcoming craft
events for children, teens and adults at the Tonasket library.
June 27: Quad City Herald, list of all the weekly summer library programs at the Pateros,
Brewster and Bridgeport libraries.
Online
Wenatchee Mom Blog, weekly promotion of children’s activities at several libraries on
its Website and social media sites.
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June 18: iFiberOne News, an article promoting the upcoming Summer Library Program
at our libraries.
June 29: The Wenatchee Mom Blog, article written by Michelle McNiel about the
museum passes now available for checkout at the Wenatchee and East Wenatchee
libraries.
NCRL.org: 11 new blogs on our website.
Social Media
Popular on social media:
First library card ever for this boy at 6
Omak!
Author Erica Bauermeister
Story time at Royal City Story time for deaf and hard of
hearing students
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Personnel Updates
June/July 2019
New Faces:
• Ashley Harrod has been hired as the new Librarian I in Cashmere. She will begin her new
position on August 1, 2019. Ashley’s background is in education.
• J. Clare Morrison has been hired as a Bilingual Outreach Specialist. She began her new role on
July 15. Clare just received her MLIS from the University of Washington and has extensive
volunteer library experience as well as teaching experience with various organizations. Clare
is fluent in Spanish.
• Susana Nieto has also been hired as a Bilingual Outreach Specialist and started her position
on June 15th. Susy was previously the Branch Librarian in Entiat and was well recognized for
her vibrant programming and community engagment.
• Tim Dillman was hired as the Executive Assistant and began his position on June 15. Tim has a
wealth of experience in communications, process improvements and strategic planning.
• Oscar Romero and Venita Evens have both been hired as a Library Pages in Quincy. Oscar
started on June 25 and Venita began her position on July 8.
• Kimberly Beale, James Haechler and Rocque Umphryes were hired as a Library Pages in
Moses Lake. Kimberly and Rocque started on June 10, James started on June 24.
Departures:
• Cashmere Librarian I, Leah Martin, will be leaving NCRL in July to pursue further education
opportunities.
• Bilingual Outreach Specialist, Anni Ponder, has accepted a position outside of NCRL and will
be leaving us mid-July.
• Librarian I, Kathy Holscher, will retire from NCRL at the end of July. Kathy has worked for
NCRL for over 20 years. Her most recent position was at WPL where she led highly popular
book clubs and served as an invaluable resource for patrons looking for their next great read.
• Librarian I, Alex Hill, resigned her position in Chelan on June 13.
NCRL STAFF TRAINING REPORT
June 2019
NCRL LED TRAININGS
• June 19~Library Systems Manager Sarah Fletcher led “Koha” training for two new WPL
librarians, Katherine McNall and Rebecca Mundschenk. This training was held at the
Distribution Center.
NCRL SPONSORED TRAININGS
• June 10th~Communications Guidelines for Managers led by Gil Sparks, Ogden, Murphy and
Wallace for all managers and supervisors. This training was held at the Distribution Center.
OUTSIDE TRAININGS AND CONFERENCES
• June 21st~Workforce Collaboration Van Tour, which is a tour designed to help community
staff assist the public in navigating resources. This training was attended by Jessica Lynch,
Teen Services Manager.
WEBINARS
• June 5th~What’s White Got to Do with It: Disrupting Race-based Inequities in Well-
intentioned Nonprofits Part II. This training was presented by the North Carolina Center for
Nonprofits. The training was attended by Barbara Walters, Executive Director, Courtney
Tiffany, Project Manager, Kim Neher, Project Manager, Angela Morris, Director of Public
Services, and Roxanne Southwood, Regional Manager.
• June 13~Department of Commerce for Grant Recipients led by Dever Haffner-Ratliffe was
attended by Courtney Tiffany, WPL Project Manager.
• June 14th~Tactics for Time Management and Organizational Skills. This training was a
Webjunction offering. It was attended by Michael McNiel, Branch Group Manager, Nick
Husted, Branch Group Manager, Daniel Klayton, Branch Group Manager, Aaron Loeffelbeing,
Branch Group Manger, Angela Morris, Director of Public Services.
PROJECT STATUS REPORT MONTH: June
DIRECTION 1 Embrace Innovation & Curiosity
OBJECTIVE 1.1 Spark curiosity and bridge the digital divide by ensuring access to broadband internet and current
technologies.
GOAL 1 Partner with local governments and other organizations that are interested in expanding rural
broadband access through statewide programs and initiatives.
Barbara Walters
PROJECT LEAD
TEAM MEMBERS Steve Berg and Matt Neumann
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Develop a prioritized list of communities that lack broadband internet 7/31/2019 In progress
access (Steve and Matt)
Identify local groups advocating for broadband access (Barbara) 9/30/2019 In progress
4/2020 Not started
Research potential funding opportunities and design an informational
packet to share with partner organizations. N/A Not started
Meet with partners
PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status Some issues Slow start - still gathering data and information - now have clearer milestones thanks to
Kim’s assistance.
Scope On Track ● NCRL is present in furthering broadband initiatives in underserved communities.
● Raised awareness of grants and other funding for municipalities that we serve.
Quality On Track
Timeline On Track
Budget On Track Just staff time gathering data - at this point in the project
1
WHAT WE COMPLETED THIS MONTH:
● Identified the Counties that are more distressed (in terms of broadband) - Okanogan County including the
Methow, and Ferry County.
● Prioritized locations: All of Okanogan County including the Methow, and all of Ferry County.
● Spoke with TwispWorks Director who has formed a Broadband Initiative team in the Methow. I was invited
to be on their advisory committee once that is formed - w ill need to keep in touch with him.
Information Gathered:
● Ferry County was awarded a $50,000 grant for the Broadband Action Team Planning Study. This Planning
program project consists of a feasibility study to identify the broadband infrastructure inefficiencies in Ferry
County, in collaboration with the Colville Confederated Tribes. CERB funds were matched by $16,667 in local
resources.
● Betty Buckley(Ferry County) had a conversation with Mike Egan from Microsoft. It seems they're interested
in partnering with existing providers in Ferry County to increase their broadband capacity. She mentioned to
him that the service at the Republic and Curlew libraries was pitiful. They also talked about the years it's
going to take for the local Broadband Action Team to secure funding on their own, if they could get funding
at all.
WHAT WE PLAN TO COMPLETE NEXT MONTH:
● Follow-up with stakeholders - keep pestering them about meeting with me.
● Assist with the planning of a two-day symposium being put on by the State in Wenatchee regarding
broadband funding
ISSUES, RISKS, AND CHANGE REQUESTS:
● Lack of understanding of how the broadband bills differ and when money will be available and to whom - its
not for libraries at this time so municipality partnerships are a must.
2
PROJECT STATUS REPORT MONTH: JUNE
DIRECTION 2 ENHANCE USER EXPERIENCE
OBJECTIVE 2.2 Develop a cohesive and professional presence in our communities.
GOAL 9 Help people find connection and value in our entire library system through an initial
rebranding rollout.
Aaron Payne
PROJECT LEAD
TEAM MEMBERS Kim, Courtney, Chad, Amanda, Mary, Michelle
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Brand and branding changes audit 05/20 Completed
Research and analysis 10/30 In Progress
Brand Awareness Survey 08/30 In Progress
Value Proposition 06/30 Completed
Brand persona and keyword development 07/30 In Progress
Ideation phase: Identity completion and secondary elements 12/15 In Progress
Persona creation 08/30 Not Started
Tagline Development 01/30 Not Started
Identity Guidelines Document 01/30 Not Started
Branding Guidelines Document 01/30 Not Started
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PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status On Track At this point everything is going well, nothing out of the ordinary to report.
Scope On Track Nothing has really changed up to this point.
Quality On Track Taking into account the amount of time and resources available, things are
looking good.
Timeline On Track
Budget On Track
WHAT WE COMPLETED THIS MONTH:
● Brand and branding changes audit
● Value Proposition
WHAT WE PLAN TO COMPLETE NEXT MONTH:
● Brand persona and keyword development
ISSUES, RISKS, AND CHANGE REQUESTS:
● Nothing to note.
2
PROJECT STATUS REPORT MONTH: June
DIRECTION 3 Actively Listen and Respond
OBJECTIVE 3.1 Better understand and respond to the changing needs and desires of our diverse communities
- including non-users and underserved populations - by soliciting feedback and analyzing
available data.
GOAL 10 Develop a Bilingual/Bicultural Advisory Committee to help us better serve Spanish-speaking
populations.
Anni Ponder
PROJECT LEAD
TEAM MEMBERS Itzel Valle, Leah Martin, MaryLou Guerrero, Suzy Nieto, Tiffany Coulson, Vanessa Mejia, Yette
Farmer
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Set up meeting with planning team 4/28/19 Complete
Reach out to other community BBACs and gather information and tips on running 4/28/19 Complete
a successful BBAC
Assemble a list of nominations for BBAC members 5/28/19 Complete
Reach out to possible applicants and gather applications 6/28/19 Complete
With team, select BBAC members and contact them re: first meeting 7/29/19 In Progress
Hold first BBAC meeting, and schedule out the year’s monthly meetings 9/27/19 Not started
Review effectiveness of BBAC with team members, then meet annually to review 4/28/20 Not started
PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status On Track The project is right on schedule, and the community expressing a lot of interest in
the BBAC.
Scope On Track The project is remaining within the original scope.
Quality On Track Thus far, we are not experiencing any issues with quality.
Timeline On Track We are right on schedule.
Budget On Track No issues to report.
WHAT WE COMPLETED THIS MONTH:
This should be a brief list of the tasks or activities you completed this month, in bullet points (not paragraphs).
● Anni developed an application for BBAC nominees.
● Team contacted nominees and invited them to apply for BBAC.
● Eleven applications for BBAC have been collected.
WHAT WE PLAN TO COMPLETE NEXT MONTH:
This should be a brief list of the tasks or activities you plan to complete next month, in bullet points (not paragraphs).
● Team will review applications for BBAC and choose six to eight members of BBAC.
● Team will contact all applicants and advise them of their status.
● Team will invite BBAC members to first meeting in September.
ISSUES, RISKS, AND CHANGE REQUESTS:
Are you anticipating any problems or changes to the project? These can include outside influences, team problems,
or anticipated changes to the project.
● The only issue we have had is around when to meet as a team. We have met this challenge by conducting our
meetings via asynchronous email. So far it has worked for the intended purpose.
● As Anni is leaving NCRL in July, librarian and Goal 10 team member Suzy Nieto will take over as project lead.
PROJECT STATUS REPORT MONTH: June
DIRECTION 3 ACTIVELY LISTEN & RESPOND
OBJECTIVE 3.1 Better understand and respond to the changing needs and desires of our diverse communities
- including non-users and underserved populations - by soliciting feedback and analyzing
available data.
GOAL 11 Promote data-driven decision-making throughout our organization by making internal and
external data points centralized, organized, and accessible.
Chad Roseburg
PROJECT LEAD
TEAM MEMBERS Betsey, Daniel Klayton, Willow Schooler, Michael McNiel, Amanda Brack, Dawn Woodruff,
Aaron Payne
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Branch and Collection Koha Report Dashboard - planning June 27th Complete
Report Dashboards v.1 - First deliverable Aug 10th In progress
Metabase ( or similar dashboard product ) dashboard Oct 30th In progress
Metabase test installation July 31st Complete
Branch and collection dashboard visualizations Jan 1st 2020 Not started
Assessment of existing activity reports Feb 1st 2020 In progress
Documentation June 15th 2020 In progress
1
PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status On track Project on track. We’re ahead of schedule with the Metabase installation.
Currently developing the first version of the Dashboard. Landing page complete.
Scope On track
Quality On track
Timeline On track
Budget On track
WHAT WE COMPLETED THIS MONTH:
● Decided on the first milestone: a landing page with vetted Koha reports for Collections and Branches.
● Koha metrics in the branch and collections categories.
● Landing page on the server. Still needs content.
● Metabase installed. Still needs to be connected to the data.
WHAT WE PLAN TO COMPLETE NEXT MONTH:
● Discuss tweaks and changes to the first milestones.
● Links to Tableau dashboards.
● Hopefully, kick the tires on Metabase
ISSUES, RISKS, AND CHANGE REQUESTS:
2
PROJECT STATUS REPORT MONTH: June 2019
DIRECTION 5 STRENGTHEN ORGANIZATIONAL HEALTH
OBJECTIVE 5.1 Recruit and retain a workforce that reflects and is equipped to serve the diverse people of
North Central Washington.
GOAL 18 Offer a pay differential for staff that use Spanish language skills for their work.
Brianna More
PROJECT LEAD
TEAM MEMBERS Brianna More, Erin Andersen, Amanda Florin
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Salary Study September In Progress
2019
Drafting and adopting of new compensation policies November Not Started
2019
HR creates personnel action forms for all affected employees and Payroll enters December Not Started
the updates in our system in time for January’s paychecks to be issued 2019
PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status On Track The consultants are working steadily and the salary study is on track.
Scope On Track
Quality On Track
Timeline On Track The salary study is currently on track. However, the component of the salary study
that is most likely to cause delays, the market survey, has yet to be launched.
Budget On Track
1
WHAT WE COMPLETED THIS MONTH:
● Baker Tilly used our PAQs to prepare the position summaries for the market survey.
WHAT WE PLAN TO COMPLETE NEXT MONTH:
● The Market Survey will be published in mid-late July.
ISSUES, RISKS, AND CHANGE REQUESTS:
● None.
2
PROJECT STATUS REPORT MONTH: June
DIRECTION 5 STRENGTHEN ORGANIZATIONAL HEALTH
OBJECTIVE 5.2 Foster a culture that both maintains high standards of integrity and accountability, and
empowers staff to be creative and resilient.
GOAL 23 Develop comprehensive, position-oriented training plans that are based on core
competencies.
Erin Andersen
PROJECT LEAD
TEAM MEMBERS Brianna More, Amanda Brack, Abby Osborn, Jessica Lynch, Sarah Fletcher, Heather Inczauskis,
Anne Brangwin, Betsey Stahler
PROJECT MILESTONES
DELIVERABLE DUE DATE STATUS
Research other libraries and similar entities for core competencies that 3/1/19 Complete
are already in place.
Develop a potential draft of core competencies. 3/29/18 Complete
Seek feedback from our stakeholders. 6/30/19 Complete
Seek feedback from Regional and Branch Group Managers 8/9/19 In progress
Incorporate feedback into a final draft. 9/6/19 In progress
PROJECT HEALTH
COMPONENT STATUS NOTES
Overall Status On Track
Scope On Track
Quality Excellent Each time we meet our progress just gets better and better!
Timeline On Track
Budget On Track
1
WHAT WE COMPLETED THIS MONTH:
● Presented to our stakeholders for feedback
● Began work on examples for the graphics team
WHAT WE PLAN TO COMPLETE NEXT MONTH:
● In July we will present to the manager group for feedback.
● We will also be ready to submit our core competencies to the graphics department
ISSUES, RISKS, AND CHANGE REQUESTS:
● None
2