Mar-April 2021 HR dashboard

T&S HR DASHBOARD March 2021






India Headcount & Talent Acquisition Attrition



































* E or above / two consecutives M+ or above

Internal Job Postings


IJP in progress:

- SME to TL IJP for LIVE business
- Total planned movement – 6
- Upcoming IJPs in April : back-fill of SMEs
who would be selected in TL role

March 2021


- 11 employee engagement sessions spread across departments – Link - Continued penetration and participation of India team on T&S
to effectiveness chart Pan India Moments (data from Feb’21 usage)
- Average participation rate of 80% events - India among top three countries with maximum posts, DAU,
- Average feedback of 4.6/5 (from ~77% participants) EE Action likes (overall penetration)
R&R Plan focus
Employee - Key Highlights: - Avg DAU per week in Feb 21 was ~251
nd
Engagement & - Launch of Thank You cards in R2 with 15% utilization until Core drivers - India led #MyBingo challenge was 2 most posted category.
Wellness Mar’21 - Holi celebration with satisfaction score of 4.4/5 with ~60%
- Wellness session for R2 teams with 72% participation & Virtual Wellness participation
satisfaction score of 4.8/5. gatherings - Women’s Day safety training session for R1, R2 & GPM on
- Focused wellness initiatives for R1 ANSA project team T&S International Women’s Day.
Moments
- HR refresher sessions for GPM team as part of EE action plan. drive - New Hire virtual orientation & fun connects for R1(Live QAs)


Target Role Program Team

People Managers 1. Project Engine : The Role and Soul of a Leader R1 + R2 + GPM
2. Project Management : Training Session on tools, methodology & concepts. R1 + R2
3. Managers session on observation from current appraisal cycle & way forward. R1
Learning &
Development
Moderators + QAs 1. Communication 101 Learning Series - Upskilling Mods and QAs on basic communication skills R1 + R2
2. Facilitating in the new normal R1 + R2

Moderators + QAs 1. GROW: Conflict Resolution training (1yr+ tenure) with 72% participation & satisfaction score of 4.7/5. R1 + R2




Annual Performance Cycle R1, Best Practices Sharing (People UNISON (Day 1) R1, R2, GPM, Hiring Project Roadshow Session
R2, GPM, Global Fn Managers: R1) Global Fn (R2)
• Performance review, • Sharing findings and • A platform for all people • To cascade insights from the
Communicatio
n & compensation review, Job learnings from recent managers from all sites to Hiring Project Roadshow
Collaboration Level & Bonus review performance cycle & spot collaborate, share updates and conducted to all People
calibrations completed for all bonus nominations to connect with leadership Managers at R2
LOBs as per the defined improve the quality of • Average participation – 96% • 100% participation with
timelines citations • Avg satisfaction score – 4.3/5 satisfaction score 4.75/5

T&S HR DASHBOARD April 2021






India Headcount & Talent Acquisition Attrition



New Employee Onboarding Experience
Global Survey (Mar-April 2021) R1+R2
























Internal Job Postings


* E or above / two consecutives M+ or above
IJP in progress:


- SME to TL IJP for LIVE business
- Total planned movement – 6


Upcoming IJPs in May
1. SMEs/QA SMEs (Backfill of ongoing TL IJP)
2. QA SME in T&Q
3. Team Leader in HELO
4. Two more to be finalized..

April 2021



- 13 employee engagement & wellness sessions spread across - Smile Talk 18: Tap into your Creative Self – R1 + R2 + GPM
Pan India
departments events - Comp Refresher was conducted Lob wise for R1 + GPM teams with
- Average participation rate of 83% 77% participation with satisfaction score of 4.7/5.
EE Action
- Average feedback of 4.7/5 (from ~43% participants) D&I Plan focus - Buddy Program launch for R1 new hires.
Employee - Key Highlights: - Focused wellness & engagement connects with Predator queue &
Engagement & - RAG Analysis for EE actionable – R2 People Managers Core drivers
Wellness ANSA group with 100% coverage in both R1 and R2.
- D&I activity for R2 teams with 73% participation & - Wellness Session for R1 + R2 teams was conducted on account of
Open
satisfaction score of 4.8/5. House Wellness world health day with 72% participation & satisfaction score of 4.6/5.
- Happy hour sessions conducted for all R1 teams with an - Special engagement “Fun Carnival” Session for Labeling team with
overall 77% participation & satisfaction score of 4.4/5 Smile 85% participation & satisfaction score of 4.8/5



Virtual Spot Bonus event – R1 + R2 + GPM Target Role Program Team

1 global Bytestyle Icon Award 1. Project Engine - Manage Hearts, communicate mind. 1. R1 + R2 + GPM
(6 members) 2. Session on how to put strong citations 2. R1
People Managers 3. Performance Feedback Training 3. R1 + R2
Learning & 4. Project Management Training 4. R1 + R2
Accolades
15 Bytestyle Award winners Development
Moderators + QAs + Advisors 1. I-Lead Training – English learning initiative for India. 1. R1 + R2

1. OKR Session with Advisors - 4.4 Satisfaction Rate 100% 1. R2
12 Spot bonus Award winners Advisors
Participation



T&S GGN Get-Together session Open House : R1 + GPM UNISON (Day 2) R1, R2, GPM, Annual 2020 all employees survey: R1,
: R1 & Global functions Global Fn R2, GPM, Global Fn
• A forum for employees to ask • A platform for all people • To collect employees' feedback and

Communicatio • Communication about the questions and concerns managers from all sites to actions for continuous improvement
n & transition from TS & BD. with live Q&A format. collaborate, share updates and • R1 – 82% Participation , 66.6
Collaboration • Nostalgic fun Friday activity for • Average participation – 77% connect with leadership Satisfaction score
employees. • Average satisfaction score – • Average participation – 100% • R2 – 87% Participation , 70.3 Satisfaction
4.4/5 • Average satisfaction score – 4.8/5 score
• GPM – 53.8% Participation , 85.7
Satisfaction score

Ongoing and Upcoming projects (May-June 2021)





1. Retention framework
2. Top talent development plan

Talent 3. Succession planning – pilot run
4. Consequence management for BQ from annual 2020
cycle
5. Competency model refresher sessions
6. Business continuity plan for open critical positions





1. Continued focus on tracking Annual 2020 EE survey
actionable via RAG analysis
2. New employee onboarding experience survey analysis and
Organization related actions
3. Annual 2020 cycle survey analysis - sharing with people
managers and related action items
4. Team effectiveness evaluation kick-off







1. Assessment of employee Wellbeing needs and action plan

2. EAP orientation session by Lifeworks (New vendor)
3. D&I Roadshows for T&S India
Culture
4. Instant recognition via Kudoboard
5. Launch T&S Moments V2.0
6. Wall of Fame – Recognition platform and success stories