Customer Champion -1

TELENOR PAKISTAN
CCD BACK OFFICE & DIGITAL CARE

JUNE 17 EDITION

ITS ALL ABOUT CUSTOMERS

CUSTOMER
CHAMPION

#TussiGreatHo

PEOPLE MAGAZINE

EDITORS
NIDA ASGHAR
NAOMI JUSTIN

MANAGEMENT  CORNER

My expectations from Contact Center and Back Office
teams are that we create a culture for our front end
teams, where they are empowered to help customers
and provide right resolution.
Let's keep pushing customer agenda all the way!

Waqas Amanullah

Diretor - Customer Care

"If you get the culture right, The Other stuff will take
care of itself." - Tony Hsieh
I believe that it's all about getting the culture right.
Once it has been done within the teams (internal &
external), we will be able to make our customers
happier than ever.

Mian Muhammad Saleh

Sr Manager - Contact Center & Back Office

When there is a change, there is also a change in
ideas and approach. During revamp, there's a strong
challenge to status-quo which is key to success in
today's competitive environment. Ideas that worked in
the past become ineffective and in order to be a step
ahead from competition there should be constant
change in way of work. This always gives organization
a new perspective, more engagement and change the
fortune of organization.

Jahangir Arif

Manager - Back Office & Digital Care

Meet My Team

Jahangir Arif
Manager - Back Office & Digital Care

Amina Javiad Sheikh Basit Hassan Arshad
AM - Back Office AM - Back Office AM - Digital Care

CHD-FS CCD NOC E-Care
Transaction Support Automation Support Social Media

Meet My Team

Team Lead Squad
CCD Back Office & Digital Care

Ayesh Afzal Amir Shahzad Atif Iqbal
CCD-NOC CCD-NOC CHD-FS

Beenish Usman Aisha Nasreen Sabeen Shoaib
Social Media ECare CCD-NOC

Faisal Zulfiqar Mussawar Umer Farooq
Social Media Automation  CCD-Refill 

CLUSTER
DECORATION COMPETITION

Enthusiasm at its
 peak!!!

A

CLUSTER
DECORATION COMPETITION

CLUSTER
DECORATION COMPETITION

CELEBRATIONS

The efforts were recognized by the management and all the
prticipating teams were given a high tea at
~The Tree Lounge~

CELEBRATIONS

Lahori Food      

CRICKET CHAMPIONSHIP 

CRICKET ! Humara Janoon ....
All Contact Center, Digital Care, Back Office & Abacus Management

Teams competed for the Glory! 

WISHING YOU AND YOUR NEWBORN MANY YEARS OF GOOD
HEALTH, LOVE, AND HAPPINESS.

Haseeb Saeed

BLESSED WITH A BABY BOY

SHAHZAD ASLAM

BLESSED WITH A BABY GIRL

HASEEB KAMRAN

BLESSED WITH A BABY BOY

TARIQ ZAFAR

BLESSED WITH A BABY GIRL

Welcoming Ramadan!

Ramadan Mubarak!
"May the divine Allah bless you with peaceful and

prosperous life throughout the year."

What do people think about latest Restructuring
Let's Hear It !

I think, Reorganizational restructuring is must part to bring
change for healthier competition among the teams. Re-org
restructuring in Telenor will introduce new methodologies with
so many opportunities of learnings which will definitely add

value to increase our operational excellence to manage
customer’s expectations. Muhammad Aamir Shehzad

The restructuring initially sounded like a Roller Coaster ride,
but moving along with it seemed like need of the
hour. Muhammad Umar Farooq

Change is always welcome, we have great enthusiastic teams
and supportive people around. Organizational restructuring
has made our motivational level high. We have many

expectations from our management, hopefully they will not let
us down & ll support us with full zeal & zest. Sabahat Javaid

The best result of current restructuring is revival of our lost
Employee oriented culture , clear business goals and
increasing fun at work Hina Saddique

The change is always necessary although it was uncomfortable
at first but it was necessary for growth which was later proven.

New Management brought new strategies and empowered
employees to make decisions to serve customers in an efficient

way. The new journey of “winning customer" created new
meanings to customer experience. Nayyab Elahi

TELENOR PAKISTAN
CCD BACK OFFICE & DIGITAL CARE

EDITOR'S
CORNER

We are honored to work with a bunch of highly motivated people who radiate zeal
and create possibilities for us to work in highly conducive environment.

The idea to publish a magazine was to introduce our new team structure to the rest of
the organization and to cherish the moments the people of this department have
shared so far.

We are looking forward for more fun @ work activities along with the success stories
which could be an inspiration to the reader in our future editions.

Looking forward for your valuable feedback, suggestions and material for the next
publication.

Stay tuned for more…..

CUSTOMER
CHAMPION

PEOPLE MAGAZINE