PCI-Brochure

Moving Your
Communications
Forward
The Innovative Leading-Edge Solutions

Provider for Your Customer-Critical
Communications Needs.

moving your communications forward Made in USA



Managing Communications.
Delivering Progress.

Even as the world increasingly turns to digital communications to solve everyday tasks - the need for
reliable, engaging, and accurate printed customer-centric communications continues to grow. Businesses
in competitive or highly regulated industries rely on the confidence and compliance that only printed and
delivered communications can offer - and PCI Group is the resource that makes it happen.
Since 1970, we’ve been specializing on serving the transactional direct-mail market with highly secure
and trackable solutions for:

»» Document composition
»» Client data preparation and maintenance
»» High-speed document production
»» Document archiving
»» Document delivery and traceability
»» Reporting
»» And more

Along the way, we’ve continued to innovate new solutions for streamlining company operations and
enhancing customer relationships in ways that are meaningful and impactful to bottom-line profitability.
In fact, PCI Group has been so successful at improving revenue for our clients that we’ve become the
provider of choice for financial institutions, healthcare providers and organizations, insurers, utilities, debt
buyers, collection agencies, governments, and countless other businesses that know that mission-critical
communications are vital components to achieving company goals. It’s a responsibility we’re honored to
share, and an opportunity to exceed expectations that we always welcome.

Driven to Over-Deliver

There are many moving parts to client communications. What’s the right message?
When should it be sent? How accurate are addresses? When will it deliver? What
comes next?

PCI Group takes away all this guesswork through solid expertise and customizable tools and resources to
answer the unique needs of your business. Unlike many providers that only cover one aspect of the client
communication cycle, PCI Group provides the unmatched advantage of connecting all components in the
cycle, saving time, and creating value through every step of the process.

DATA SCRUBBING

CLIENT DATA SATORI DEDUPE/ 3RD PARTY SATORI
FILES ENGINE BUSINESS DATA VENDORS/ PRESORT

RULES INTERNAL Electronic Postal
DATABASES Presort for best
possible postal
PCI GROUP MAILING WORKFLOW Zip+4 Satori Redpoint Single Best Address rate
NCOA 48 Phone Append
CASS Customer supplied Bankruptcy Not appro
duplicate detection Military by clien
process Deceased
Certified
ADDRESS REJECTS Customer supplied
any record that DPV business rule edit
barcode cannot be
found

RETURN FILES Reject Report (hard copy or file based) generated and sent to client
with Confirmation Report

PDF Pinpoint ACS Forwarded CASS/NCOA CASS Address Business Rule

Addresses Link corrected addresses Rejects address rejects

PDF files returned Pinpoint data tells Original address New address printed CASS rejected Business rule
based on client’s you where your printed on letter. on letter. records are rejected records
Index Key mail is in the USPS forwards removed from are removed from
postal stream, letter to new New address record mailing file and mailing file and
when it arrived, address. returned to client for sent to customer. sent to customer.
and when update to client Client is charged Client is charged
remittance is on its New USPS address database. for processing for processing
way back record returned to only. only.
client for update to
client database.

PCI Solutions Include

TrakPCI PCI E-delivery PCI Invoices
Monitor the status of each Accelerate the pace of Support your business with rapid,
document in real-time all the way communication while reducing proactive, cash-flow enhancing
through PCI Group production. mailing costs at the same time services provided by our invoicing
with a safe, secure platform. division.
PCI Scrub
Keep mail moving forward and PCI Payments PCI Pinpoint
minimize the wasted cost of Increase profitability and ensure Know exactly where your mail
undelivered mail with state- more accurate and timely communications/documents are
of-the-art address scrubbing payments with integrated at any time, during any stage of
technology. payment gateways. processing.

PCI Collection Letters PCI Letter DNA PCI Certified Mail
Facilitate better debt collection Track letters all the way from PCI Obtain electronic verification
rates by establishing positive Group production to USPS pick- of delivery with USPS proof of
relationships and response- up to delivery to your recipients. delivery maintained at post office
based communications. for up to two years.

PRODUCTION DELIVERY

CONFIRMATION MAIL/ PRINT INSERT USPS MAIL CONSUMER
REPORT SPOOL FILE DELIVERY

Samples Generated Merge data with Inkjet print Insert letters Electronic Consumer
letter template in letters onto into envelopes Address Change receives document
GMC stationery with applicable Service (ACS) in their mailbox
enclosures

PDFs, AFPs or 24 or 48 hrs ready
Postscript files for delivery
generated
oved Approved
nt for production

by client

EMAIL RELAY LINK CREATION CONSUMER

Link to letter generated. Consumer receives
PDF stored on server email with link to PDF.

Consumer
identification
authentication
(optional)

PCI Group — Serving With Precision

Our clients come from a broad spectrum of industries, from cable and utility
providers to collection agencies, governments, publishers, and health care.

Our extensive knowledge of critical federal and state regulations, standards, and disclosures; plus an in-
house, full-time Security and Compliance Officer makes us a valuable partner for the businesses we serve.

»» Healthcare
»» Financial Services
»» Utility
»» Cable & Wireless
»» Government
»» Debt Collection

As a further security benefit, all of PCI Group’s efforts are conducted within our private, company-owned,
state-of-the-art, fully-secured 93,000-square-foot production facility located on 33 acres, just 30 minutes
from the Charlotte, NC airport.

SSAE16 HIPAA PCI DSS FISMA
AICPA’s Service Organization Control Health Insurance Portability Payment Card Industry Federal Information
Data Security Standard Security Management Act
Reports Standard and Accountability Act

For a Healthier Businessmoving your communications forward Made in USA

Smart, Safe, Simple Solutions to Enhance Patient Care
and More

At PCI Group, we’ve been helping healthcare organizations just
like yours spend more time caring for patients, and less time on
back-office client communications.

Quick, easy, and completely HIPAA compliant, your patients will receive:

» Patient letters, notices, and reminders
» Patient healthcare billing statements
» Patient payments and collections
» Explanation of Benefits (EOB) statements
» Explanation of Coverage (EOC) statements
» CMS (HCFA) letters
» And more

All without taxing your clinic, hospital, practice, or business with time-consuming
HIPAA-compliant, private communications unique to each individual client. But that’s
not all PCI Group can do. Because PCI Group is an established provider of healthcare
communications, we can help you increase patient satisfaction with custom
communication and design services for announcing a new physician, adding a new
line of healthcare services, or simply sending routine communications.

» Custom design services for postal mailers, brochures, letters, and more
» Full-color printing to maximize photography and other visual elements
» Integrated mail management to simplify sending and delivery
» Built-in HIPAA compliance considerations

While you’re taking care of patients, let PCI Group take care of your business. Our
design, printing, and mailing services are just what the doctor ordered when it comes
to making an impact with your audience and on your bottom line.

w w w. P C I g r o u p . c o m

moving your communications forward Made in USA 11632 Harrisburg Rd Fort Mill
SC 29707, USA

Phone: (803) 578-7700
Email: [email protected]
Web: www.pcigroup.com